Notifikationer
Afbestilling og refundering
Hvis du ikke kan rejse og har brug for at afbestille din rejse, kan du være berettiget til en refundering. Nedenfor finder du information om regler for refundering af billetter, og hvordan du ansøger om refundering.
Refusionsregler
Refusionsreglerne varierer afhængigt af, om du afbestiller rejsen, eller om SAS aflyser den. For rejser, som du afbestiller, uden SAS aflyser flyvningen, gælder følgende.
Det refunderede beløb vil være baseret på billetreglerne. Nogle billetter kan refunderes fuldt ud, mens andre ikke kan refunderes eller kræver, at du betaler et servicegebyr for at få refusionen behandlet. Skatter refunderes altid, hvis du afbestiller en rejse, uanset billettype. Alle refusioner foretages til den oprindelige betalingsmetode, der blev brugt ved købet. Bemærk! Hvis du afbestiller din rejse, vil servicegebyrer, afbestillingsgebyrer og eventuelle tillægstjenester (f.eks. forhåndsvalgt sæde, måltider eller lounge-adgang) ikke blive refunderet.
Vi anbefaler, at du underskriver en rejsedækning eller kontakter din forsikringsselskab for at forstå din hjemforsikring, når du ikke er i stand til at rejse på grund af sygdom. Fuld refusion på grund af hospitalsindlæggelse gælder kun for amerikanske statsborgere.
Billetter, der kan refunderes helt
Du er berettiget til fuld refusion, hvis du afbestiller din billet inden for vores 24-timers fortrydelsesret , eller hvis du har købt en af følgende billetter:
SAS Plus Pro
SAS Business Pro
Star Alliance-bonusbilletter, hvis du afbestiller senest 24 timer før din udrejse
gyldige point vil blive refunderet; udløbne point vil ikke blive refunderet
når du har påbegyndt en bonusrejse, vil ingen point for din returrejse blive refunderet
Bemærk: Gebyrer for tillægstjenester kan ikke refunderes, medmindre du afbestiller din billet inden for vores 24-timers fortrydelsesret
Billetter, der kan refunderes mod et gebyr
Følgende billettyper kan refunderes mod et gebyr:
SAS Plus Smart (kun for flyvninger i Europa)
SAS Bonusbilletter
Billetter, der ikke kan refunderes
Vi refunderer kun skatter og afgifter for følgende billettyper:
SAS Go Light
SAS Go Smart
SAS Plus Smart (flyvninger til/fra Asien og Nordamerika)
SAS Business Smart
SAS ungdomsbilletter
Billetter betalt med point og kontanter
Hvis du har betalt din billet med EuroBonus-point kombineret med en anden betalingsmetode, skal du tjekke reglerne for refundering af billetten.
Sådan ansøger du om refundering
Billetter udstedt af sas.
Gå til Mine bookinger
Indtast din bookingreference og dit efternavn eller log ind.
Åbn bookingen, og klik på “Afbestilling og refundering”.
Vælg de rejsende og flyvninger, du gerne vil have refunderet, og klik på “Fortsæt”.
Hvis du af en eller anden grund ikke kan ansøge om refundering online, bedes du ringe til SAS Customer Service og få hjælp.
Bemærk! Hvis din flyvning er blevet aflyst af SAS, kan du vælge at ombooke til en anden flyvning eller registrere en refundering, enten som en SAS Travel Voucher eller ved at få pengene tilbage. Dette kan gøres i Mine bookinger
Om SAS Travel Voucher
Hvis SAS har aflyst en flyvning, og du ønsker at få din billet refunderet, har du også mulighed for at vælge en værdikupon .
Værdikuponen kan bruges til rejser til alle SAS-destinationer af dig eller en anden rejsende. Værdikuponen er gyldig i et år fra udstedelsesdatoen, og ethvert resterende beløb kan refunderes efter et år fra udstedelsesdatoen.
Billetter udstedt af et rejsebureau
For at anmode om refundering af en flyvning, der er booket gennem et rejsebureau enten fysisk eller online, anbefaler vi, at du kontakter rejsebureauet direkte eller udfylder denne formular online
Afbestilling på grund af visumafslag
Du er ansvarlig for alle dokumenter, der kræves ved lov, forordning, kendelse, krav eller andre forhold i de pågældende lande, herunder udrejse-, indrejse- og sundhedsdokumenter.
Med undtagelse af rejser til og fra Kina vil kun billetprisen blive refunderet i overensstemmelse med billetreglerne i tilfælde af visumafslag. Hvis visum til eller fra Kina bliver afvist, kan du afbestille en rejse, der er booket direkte gennem SAS, ved at uploade en kopi af dit officielle visumafslag
Afbestilling på grund af dødsfald i den nærmeste familie
I den ulykkelige situation at en i din nærmeste familie dør, vil vi selvfølgelig hjælpe dig med at afbestille din rejse og refundere dine billetter. Udfyld denne online formular
Håndtering af refundering
Refunderingsprocessen.
Når vi har behandlet din anmodning om refundering, sender vi dig besked med det beløb, der vil blive refunderet. Der genereres ingen besked om refundering for billetter, der er betalt med point og kontanter.
Beløbet vil blive refunderet ved hjælp af den oprindelige betalingsmetode, der blev brugt til købet. Bemærk venligst, at det kan tage op til syv arbejdsdage, fra du modtager refunderingsmeddelelsen, til refunderingen fremgår af dit kontoudtog.
Lavere refundering end forventet?
Refundering af billetter afhænger af følgende:
Hvis du afbestilte din booking, før din flyvning blev aflyst af flyselskabet, er det refunderede beløb baseret på dine billetregler.
For billetter til SAS Go Light eller SAS Go Smart bliver kun skatterne refunderet. Billetprisen og internationale / lokale gebyrer refunderes ikke.
Hvis du fik en billet refunderet mod et gebyr, vil det fulde beløb minus gebyret blive refunderet, for eksempel for SAS Plus Smart- og SAS Business Smart-billetter.
Hvis du har booket en rejse tur/retur og kun ønsker at flyve one way, vil din refundering afhænge af billetreglerne for den ubrugte del af rejsen. I dette tilfælde vil du modtage refundering, når du har gennemført din rejse.
Godt at vide
Fortrydelsesret
Book nu. Beslut dig senere. Med vores fleksible 24-timers fortrydelsesret kan du afbestille din rejse uden beregning inden for 24 timer efter, bookingen blev foretaget.
Ændring af din billet
Uanset om du har brug for at ændre dine rejsedatoer eller navnene på rejsende, har vi al den information, du har brug for.
Din flyvning er aflyst
Hvis din SAS-flyvning bliver aflyst, gør vi vores bedste for at tage os af dig og holde dig opdateret.
Din flyvning er forsinket
Hvis din flyvning er forsinket, vil vi informere dig så hurtigt som muligt via SMS og vores app baseret på kontaktoplysningerne i din booking. Hvis din flyvning er væsentligt forsinket, og du vælger ikke at rejse, kan du være berettiget til kompensation.
Det er menneskeligt nogle gange at glemme ting. Hvis du har mistet noget på din flyvning med SAS, håber vi, at du får det tilbage så hurtigt som muligt.
Notifications
Apply for refund.
Once you've provided the information below, we'll refund you using the form of payment you used to pay for the trip. If your flight was canceled or delayed more than 1 hour, you'll be refunded what you paid for your unused ticket. If you've already used part of your ticket, the refundable amount will be based on the unused part.
For other requests, we will refund according to SAS’ ticket rules and Conditions of Carriage
Booking details
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Cancellation details.
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Notifications
COMMENTS
If SAS has canceled a flight and you'd like a refund for your ticket, you also have the option to choose a travel voucher for the refundable amount. The voucher can be used for trips to all SAS destinations by you or another traveler. The voucher is valid for 1 year from the date of issue and any remaining amount is refundable after 1 year from ...
SAS Travel Voucher: Summary. If you have chosen to receive a Voucher you will receive an email confirmation containing a link to download your Voucher (s). To download the Voucher (s), you need to enter a code. The code is the booking reference for the original booking (a 6-digit code consisting of a combination of numbers and/or letters).
SAS Gift card & vouchers If I've paid using a SAS Gift Card or voucher and cancel my trip or the trip is canceled, do I get my money back? The refundable amount you have paid with your gift card/voucher will be refunded to your gift card/voucher.
It allowed us to cancel with the option of refund/credit voucher. As we want to travel next year hopefully we took the voucher. Two points - don't give up, keep checking "Manage Booking". And if you do take a voucher then you need to use it on their home site and book in DKK not in aud/usd/£/€ as the voucher refund is in DKK. Hope that ...
SAS ancelled our flights in June due to Covid and offered a refund or credit voucher, Due to the fact we are both in our 70's and the current uncertainty we opted for a refund. Understanding that they would have many such requests we waited until August and having heard nothing contacted them. We were told we were on a list and would be dealt with shortly. 2nd conversation beginning of ...
Has any of you received the refund of the voucher after the 1 year expiring date? We are having the same issues shared by some of you. ... 14 helpful votes. 53. Re: SAS Airlines Refund Policy: Voucher and Cash Refund . 2 years ago. Save. I received SAS travel voucher which is valid until end of this month (as it says on the voucher). When I ...
SAS have now informed me that the voucher can't be downloaded to a smartphone or any device using the Safari browser. I have informed them that I have previously downloaded an SAS travel voucher to my I pad using Safari. They don't seem interested and whatever happens I shall be using an alternative airline when we can travel again.
SAS is also waiving change fees for new bookings made between March 5 and April 14, 2020, for travel on or before February 28, 2021. Rebooking must be made at the latest by November 30, 2020. The ...
It allowed us to cancel with the option of refund/credit voucher. As we want to travel next year hopefully we took the voucher. Two points - don't give up, keep checking "Manage Booking". And if you do take a voucher then you need to use it on their home site and book in DKK not in aud/usd/£/€ as the voucher refund is in DKK. Hope that ...
Om SAS Travel Voucher. Hvis SAS har aflyst en flyvning, og du ønsker at få din billet refunderet, har du også mulighed for at vælge en værdikupon. Værdikuponen kan bruges til rejser til alle SAS-destinationer af dig eller en anden rejsende. Værdikuponen er gyldig i et år fra udstedelsesdatoen, og ethvert resterende beløb kan refunderes ...
The balance on your Voucher can never be exchanged for money by SAS. - If you have paid for travel with a Voucher and cancel the travel, or if the travel is canceled, you will receive refund on the Voucher you used. The Voucher is impersonal. SAS is, however, not responsible for the Voucher's validity if the Voucher is divested, sold or given away.
Yes that is how I read it. I'm waiting for my flights starting May 5 (operated by Singapore but booked SAS) to be cancelled so I can at least get the voucher that is refundable after 12 months....if SAS hasn't completely folded! If I cancel myself, I won't be ready or happy to travel before November. Singapore airlines cancellation policy is much more flexible and generous.
<p>Once you've provided the information below, we'll refund you using the form of payment you used to pay for the trip.<br><br>If your flight was canceled or delayed more than 1 hour, you'll be refunded what you paid for your unused ticket. If you've already used part of your ticket, the refundable amount will be based on the unused part.<br><br>For other requests, we will ...
So SAS found a creative way to save money due to cancellations during the Covid-19 crisis. In mid March, they wrote to all customers with upcoming flights with a blanket mail, telling them that due to massive changes in flights, everyone had the right to either take a voucher, or request a refund. (not a personal mail per booking, just a ...
42. Re: SAS Airlines Refund Policy: Voucher and Cash Refund. 3 years ago. Upon re-checking my "refund status" on their refund page a week ago for my booking reference (which I checked several times previous), the "refund still in process" advice contained within the returned data totally disappeared, with the advice that a refund was likely ...
If you've bought a SAS Gift Card, you can cancel it within 14 days of purchase and get a refund. If you've been given one as a gift, you cannot return it and get money back. Vouchers are non-refundable, except for the voucher received as a refund for flights canceled due to COVID-19, which is refundable after 12 months.
If I cancel myself, I won't be ready or happy to travel before November. Singapore airlines cancellation policy is much more flexible and generous. 2. Re: SAS Airlines Refund Policy: Voucher and Cash Refund. Well here goes, my flights in May operated by Singapore airlines have been cancelled today.
You can now receive a voucher for flights which have not yet been canceled by SAS. This applies to all flights with departure date March 31st the latest. Apply online to receive a voucher under...
Regular SAS Gift Cards/vouchers are valid for one year. SAS Travel Vouchers for flights affected by COVID-19: If your flight was canceled due to COVID-19 and you received a SAS Travel Voucher as a refund it is valid for 12 months from the date of issue. Any value remaining when the voucher expires is refundable.
4562 posts. I had 2 flights booked on SAS: mid-May flight: 13 days for full refund. I received notice on April 3 that my mid-May flight (1-way, London to Riga) was cancelled; on April 16th, I received the full refund to my credit card, including seat assignment. September 8 flight: refund received in 8 weeks (estimate from SAS was 2-3 months ...
10 reviews. 7 helpful votes. 11. Re: SAS Airlines Refund Policy: Voucher and Cash Refund. 4 years ago. In answer to poster number 9. The number I used in Australia is +611300727707. It is on the SAS Website listed under numbers for Asia. I spoke to someone in the Sydney office.
Flight routes. Scandinavian Traveler. Location. Language. My airport. Change. Indicates an external site that may or may not meet accessibility guidelines. With a SAS Voucher you can pay for flights, travel extras like lounge access and much more online. How it works ».