cruise staff job description

What Does a Cruise Staff Do?

Find out what a Cruise Staff does, how to get this job, salary information, and what it takes to succeed as a Cruise Staff.

The role of Cruise Staff encompasses a broad spectrum of responsibilities, all aimed at enhancing the guest experience aboard a cruise ship. Members of the cruise staff are tasked with the organization and facilitation of onboard activities, ensuring that each passenger finds entertainment and engagement suited to their interests. This position requires a dynamic approach to guest interaction, from hosting events to providing information and assistance, thereby fostering a welcoming and enjoyable atmosphere. Through their varied efforts, cruise staff play an integral role in shaping the overall ambiance of the cruise, making every voyage memorable for its guests.

Cruise Staff Job Duties

• Hosting and emceeing onboard entertainment activities such as game shows, trivia contests, and dance parties to ensure guests are engaged and entertained throughout their cruise.
• Coordinating and leading various sports and recreational activities, including deck sports, fitness classes, and water-based games, to promote a fun and active environment for all passengers.
• Facilitating and organizing children and teen activities, ensuring a safe and enjoyable experience for younger guests through age-appropriate games, educational programs, and entertainment.
• Providing guest services and support, including answering inquiries, resolving issues, and offering information about ship amenities, ports of call, and onboard schedules to enhance guest satisfaction.
• Assisting with the coordination and execution of onboard events and parties, including themed nights, welcome aboard events, and farewell parties, to create memorable experiences for guests.
• Leading shore excursions and guiding guests on cultural, adventure, and sightseeing tours at various ports of call, ensuring a seamless and enriching off-ship experience.
• Overseeing the safety and conduct of guests during activities and events, ensuring compliance with ship policies and safety protocols to maintain a secure environment.
• Performing administrative tasks related to event planning and execution, including scheduling, inventory management of supplies and equipment, and providing feedback reports on activity success and guest engagement.

Cruise Staff Salary & Outlook

Cruise staff salaries vary based on the cruise line’s prestige, ship size, and passenger capacity. Experience level and specific role responsibilities significantly impact earnings. Positions with more guest interaction or entertainment duties typically command higher pay. Seasonality and contract length can also influence compensation, with longer contracts sometimes offering better terms.

• Median Annual Salary: $63,525 ($30.54/hour)
• Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of cruise staffs is expected to grow at an average rate over the next decade.

This growth is driven by increasing global tourism and a rising demand for luxury cruise experiences. Cruise staff are essential for enhancing guest satisfaction through entertainment and services, making their roles critical as cruise lines expand their fleets and introduce new, innovative amenities to attract passengers.

Cruise Staff Job Requirements

Education: Cruise staff positions often require a high school diploma as a minimum, with a significant number holding bachelor’s degrees. Preferred fields of study include hospitality, tourism, business, or communication, reflecting the job’s diverse nature. Coursework in customer service, public speaking, and foreign languages can be advantageous, preparing candidates for the multifaceted interactions and responsibilities encountered on board. A strong educational background in these areas supports the development of skills necessary for success in the dynamic environment of cruise entertainment and guest services.

Experience: Cruise staff candidates typically possess a blend of experience in hospitality, customer service, and entertainment. Prior work on cruise ships or in related sectors like hotels, resorts, or theme parks is highly valued. On-the-job training is common, allowing staff to familiarize themselves with ship operations, safety protocols, and company standards. Many cruise lines also offer specialized training programs to enhance skills in guest interaction, event management, and emergency response, ensuring staff are well-prepared to create memorable experiences for passengers.

Certifications & Licenses: Cruise staff typically do not require specific certifications or licenses. However, a Basic Safety Training (BST) certificate, compliant with the Standards of Training, Certification, and Watchkeeping (STCW), is often necessary. Additionally, a valid passport and sometimes a seafarer’s health and medical certificate, verifying fitness for sea duty, may be required. Certifications in first aid or CPR can be beneficial.

Cruise Staff Skills

Guest Relations: Patience and a positive attitude are essential when addressing a broad spectrum of passenger inquiries, complaints, and requests. Cruise staff must ensure every guest feels heard, valued, and satisfied by employing excellent verbal and written communication skills and quickly devising solutions that enhance the onboard experience.

Entertainment Scheduling: A balanced and engaging itinerary is crafted through an in-depth understanding of guest demographics and the variety of onboard entertainment options. Coordination and meticulous planning are required to ensure events flow seamlessly, catering to all ages and interests, thereby enriching the cruise experience.

Safety Procedures: Familiarity with the ship’s layout and the ability to execute emergency drills are critical for cruise staff, ensuring swift and efficient responses to any potential safety incidents. Skills include guiding passengers to muster stations, operating life-saving equipment, and maintaining clear communication with crew and guests during high-stress situations.

Multilingual Communication: Fluency in multiple languages enables effective communication with a diverse passenger base. By facilitating smoother interactions, from addressing inquiries to resolving issues, staff ensure all guests feel welcomed and understood, significantly enhancing their experience.

Conflict Resolution: Handling disagreements and tensions, whether among passengers or between crew and guests, requires the ability to de-escalate situations through active listening, empathy, and problem-solving. A harmonious onboard environment is maintained, contributing to the enjoyment and safety of all.

Activity Coordination: Orchestrating a diverse array of onboard activities demands an acute ability to gauge guest interests and adapt schedules accordingly. From lively deck parties to serene art classes, staff ensure that every passenger finds engaging and memorable experiences during their voyage.

Cruise Staff Work Environment

Cruise staff operate in a unique, floating environment where the ocean is their backyard and the ship, their home and workplace. Their workspace is dynamic, shifting from the sun-drenched decks to the various entertainment venues onboard. Equipped with microphones, activity materials, and sometimes costumes, they bring the cruise experience to life.

Work hours for cruise staff are unconventional, blending early mornings, late nights, and everything in between, depending on the day’s activities and events. The dress code varies, requiring professional attire for events and casual wear for daytime activities, always with an emphasis on neatness and appropriateness.

The social environment is vibrant, with interactions not just among team members but also with guests from around the world, making every day a new cultural exchange. This constant interaction demands a high level of emotional intelligence and adaptability.

Despite the allure of travel and the camaraderie among staff, the job demands a significant commitment, often blurring the lines between work and personal time, challenging the notion of work-life balance. However, for those passionate about creating memorable experiences and embracing a life at sea, it offers an unparalleled opportunity.

Advancement Prospects

Cruise staff have a dynamic pathway for career advancement within the cruise industry, often starting from entry-level positions and moving up to roles such as Cruise Director or even into operations and management. Advancement typically involves gaining experience in various departments, showcasing leadership skills, and demonstrating exceptional guest service.

To progress, individuals should focus on excelling in their current role, taking on additional responsibilities, and showing an aptitude for team management and event coordination. Understanding the intricacies of cruise operations, from entertainment to guest relations, is crucial.

Moving up often requires a willingness to relocate or switch ships, as opportunities for advancement may not always be available on the same vessel. Success in this career path is marked by versatility, adaptability, and a deep commitment to creating memorable experiences for passengers.

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Cruise Career Opportunities at Sea

Set sail on an exciting career course.

Explore our onboard cruise departments below to match your skills and interests to the perfect career! The majority of our career opportunities are entry level but offer excellent incentives and opportunities for career growth. Learn more about Princess Cruise careers and our cruise ship jobs in this overview.

Cruise Staff Department

Our Cruise Staff make a dramatic impact on each guest’s cruise experience by conducting a variety of onboard activities for them to enjoy. Activities range from trivia games and contests to themed parties and dance lessons. This team is also responsible for hosting an array of special events onboard, including guest performers, group exercise classes, and even the occasional conga line.

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Junior Assistant Cruise Director

The Junior Assistant Cruise Director is an entry-level position on the Cruise Staff team. This team provides fun and exciting activities for guests, like trivia games, Zumba® classes, ice sculpture demonstrations, dance lessons, and arts and crafts. In this role your goal is to help the Cruise Staff provide a premium entertainment package and make our guests’ vacations memorable. You contribute to these memories by actively participating in all events with enthusiasm and dedication.

Requirements Applicants must have a minimum of two years’ experience in the entertainment and hospitality field, including direct experience hosting activities for large groups. Confident/strong microphone experience is required. Entertainment talents such as dancing, singing, stage performance, hosting sports events, and arts and crafts are a plus, but candidates must be willing to participate in any/all such activities onboard as part of a team environment.

Assistant Cruise Director

In addition to the regular Cruise Staff responsibilities, the Assistant Cruise Director-DJ provides entertaining, engaging, and memorable DJ and emcee services throughout various shipboard venues.

Requirements Applicants must have a minimum of two years' DJ experience at corporate parties, weddings, or similar events; experience hosting karaoke; and a thorough knowledge of a variety of musical genres from 50s classics to today’s popular music. Applicants must include a Web link to their demo reel for consideration.

Deck & Technical

The Deck department is overseen by the Staff Captain and is responsible for navigating the ship as well as managing all safety-related matters, including environment and public health. This team works closely with the Technical department to ensure that all equipment is well maintained and meets international laws and regulations. The Technical department includes a variety of positions that range from entry-level roles, such as Deck Clerk, Trainees, and Cadets; to highly qualified seafarer roles, such as Environmental Officer, Security officers, and navigating officers all the way through to the ship’s Captain.

The Technical department is responsible for the efficient and cost-effective operation and maintenance of all onboard machinery and equipment, covering a wide range of areas including power generation and propulsion; heating and air conditioning; and deck, hotel, and entertainment support systems. The Technical department’s mission is to provide a safe, secure, and environmentally sound operation at all times. It is a dynamic department with a wide variety of roles and career opportunities.

Deck Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for safe navigation of the ship, maintaining a 24-hour watch by working a four-hours-on/eight-hours-off rotation. Every ship employs three Senior Watchkeepers in the ranks of 1st Officer, Senior 2nd Officer, and 2nd Officer to cover the three watches. Each watch is supported by a Junior Watchkeeper in the rank of 3rd Officer.

Requirements Applicants must hold an unlimited Chief Mates Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Environmental Officer

The Environmental Officer is responsible for ensuring the highest possible levels of compliance by shipboard staff with all established environmental standards, in line with the company’s core values.

Requirements Applicants must be a licensed Deck or Engineer officer holding a minimum of either a 2nd Deck Officer or 2nd Engineer Certificate of Competence, or at least five years' experience with environmental management systems.

Security Officer

Security Officers are responsible for leading a team of security personnel in monitoring guest and crew activities, investigating security matters that arise, and promptly reporting and correcting security issues in order to maintain a safe and secure shipboard environment in line with the company’s core values.

Requirements Applicants must have a minimum of five years’ experience as a law enforcement officer or service in a maritime military/LE organization. Criminal Investigation experience is preferred as well as knowledge of ISPS code and experience with security surveillance and screening equipment.

Technical Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for maintaining a 24-hour watch in the ship’s Engine Room, by working a four-hours-on/eight-hours-off rotation. Depending on vessel size, each ship employs either three or four Senior Watchkeepers in the ranks of 1st Engineer and 2nd Engineer.

Requirements Applicants must hold an unlimited 2nd Engineer Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Hotel Services Engineer

The Hotel Services Engineer leads an onboard Hotel maintenance team in achieving the highest standards appearance for guests and crew area, prompting defect correction in a cost-efficient manner while in line with our company strategy and core values.

The Hotel Services Engineer is responsible for all aspects of Hotel maintenance utilizing the services of the tradesmen within his/her sub-department, as well as the electrical and ventilation departments. This position works closely with the Staff Electro-Technical Officer and the Ventilation Officer when required.

Requirements Applicants must have Technical qualification at OND or HND level or equivalent; a minimum of two years' experience in hotel or hospitality industry maintenance; the ability to read and understand technical drawings and manuals; and excellent technical knowledge to be able to manage, supervise, and guide officers and tradesmen of varying levels of expertise.

Second Plumbers

Second Plumbers are responsible for assisting in the maintenance and repair of the onboard water, sanitary, and heating systems in a cost-efficient manner that is in compliance with company safety standards.

Requirements Applicants must have experience with small repair, evacuation pumps, and welding. Prior experience in a hotel or shipboard environment is preferred.

3rd Engineer

Third Engineer Officers are responsible for operating, inspecting, and maintaining engines, machinery, and equipment in a safe, efficient, and cost-effective manner to the highest professional standards.

Requirements Applicants must hold an unlimited Engineers Officer of the Watch Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

2nd Electro-Technical Officer

Second Electro-Technical Officers assist in leading a team of Electro-Technical staff in the safe, efficient, and cost-effective operation, inspection, and repair of all shipboard electrical systems in compliance with company safety standards to ensure the protection and safety of all guests and crew members.

Requirements Applicants must hold an HND qualification in the electro-technical field and have a minimum one year's sea-time experience.

Entertainment & Guest Programs

Our Cruise Entertainment and Guest Program departments are multifaceted and incorporate a variety of teams that work together to create a captivating entertainment experience. We offer everything from lavish production shows to organized activities, games shows, and informative presentations. We encourage high-quality entertainers, accomplished musicians, skilled production technicians, and knowledgeable lecturers to pursue opportunities to travel the world and delight our guests.

Food & Beverage Administration

The Food and Beverage Administration team (F&B) ensures an excellent guest experience through exceptional dining venues and fun and exotic drinks. As a member of the F&B team you are also responsible for identifying process improvements, reviewing operational concerns, ensuring compliance with policies and procedures in all bar and food service areas, and analyzing daily revenue and cost activities in accordance with overall performance, location, and outlet categories.

Food & Beverage Manager

The Food & Beverage Manager oversees the food and/or beverage operations onboard to achieve the highest level of customer service, maximize revenue opportunities, and control costs. This position supports a minimum of different restaurant and beverage outlets that contain exciting menus designed to match our numerous itineraries.

Requirements Applicants must have a degree from a recognized hotel/catering/culinary school; five years’ experience in a related senior management position with an extensive understanding of food production and restaurant service within the hotel or cruise ship industry; and a thorough knowledge of raw materials, production processes, quality control, and the effective distribution of goods.

Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager assists in the management and administration of all onboard Food & Beverage areas to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of three years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Junior Assistant Food & Beverage Manager

The Junior Assistant Food & Beverage Manager provides operational assistance and administrative support to onboard F&B management to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of two years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Food & Beverage Operations

Restaurant department.

The Restaurant department is responsible for the operation of dining services in all Food & Beverage venues. Providing excellent customer service to our guests is a key function in this position and requires interaction with multiple departments and levels of management to ensure the operation functions smoothly. The Restaurant department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a restaurant, preferably in a fine dining establishment; good written and verbal communication skills; and the ability to work in a fast-paced environment with minimal supervision.

Bar Department

The Bar department looks after all front-of-house guest bars and supports back-of-house bar locations onboard all Princess vessels. This department is responsible for providing memorable experiences for our guests in terms of delivering high-quality beverages and warm, friendly, and professional service. This is an exciting department for individuals who enjoy customer interaction and have a "bubbly" personality. Entry-level positions within the Bar department include Bartender, Bar Steward, and Utility F&B Bars. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a Food & Beverage environment involving the service of beverages, a general knowledge of bar products and presentation, the ability to work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Culinary Arts

The Culinary department prides itself in preparing fresh, flavorful cuisine cooked with passion and care. This department is responsible for all food operations onboard the ship and manages food production for not only our guests but also our crew members. It is a very large and active department with a wide representation of the culinary arts. This department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience.

Requirements Applicants for entry-level positions must have a minimum of one year's culinary experience at a hotel restaurant or resort, a general understanding of HACCP regulations and safe food-handling procedures, the ability to perform physical work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Housekeeping Department

The Housekeeping department is responsible for maintaining the highest level of cleanliness and service in guest staterooms, public areas, and open decks as well as providing laundry services to both guests and crew members. This department is also responsible for the movement of baggage on and off the ship and making sure the ship is ready for new guests each and every cruise. Entry-level positions within this department include Utility Cleaner, Accommodations Attendant, and Laundry Steward.

Housekeeping Jobs

Requirements Applicants must have prior experience within the hospitality industry, an understanding of public health and environmental requirements relating to cabin service, good verbal communication skills, and the ability to work in a fast-paced environment with minimal supervision.

Human Resources

The shipboard Human Resources team works in conjunction with the shoreside Employee Relations team to implement and uphold all HR policies and initiatives in line with the company’s core values. Additional responsibilities include overseeing the Crew Welfare program, creating an optimal work environment to enhance the onboard employee experience, and supporting shipboard and shoreside management teams.

Human Resources Jobs

Requirements Applicants must have a Bachelor’s degree in human resources, adult education, or a related field from an accredited college or five years’ experience in shipboard operations, training, or employee relations. Knowledge of various international human resources standards in the areas of compensation, employee relations, general benefits, employment and staffing practices, and organizational development is preferred.

Information Technology

The onboard Information Technology team manages and supports all shipboard IT systems and operations while also providing maximum system use. The onboard team works closely with our shoreside IT department to continually improve our shipboard systems and technology. The focus is always on the guest experience and maintaining safe operations. We do this by keeping informed of the latest technological advancements, and providing service excellence in all aspects of technology.

The IT Officer is responsible for the maintenance, operation, and support of all onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals. This consists primarily of level 1 and 2 support as well as system monitoring and troubleshooting. The IT Officer works closely with the shoreside IT group to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have at least two years' related experience in areas of user support within a medium-sized LAN; a thorough knowledge of computer systems including but not limited to Linux, MS Office, Windows Client and Server editions; and experience troubleshooting PC hardware, software applications, and network connectivity. Additional requirements include the ability to meet deadlines and maintain an attention to detail and accuracy while working under pressure in a team environment, excellent written and verbal communication skills, and the ability to lift and carry IT equipment weighing up to 40 pounds. Management or supervisory experience and a BS or higher in computer science, MIS, or related field is strongly preferred.

Computer System Specialist

The Computer System Specialist is responsible for the level 1 support of all onboard computer systems. This includes installing and configuring new PC system hardware, upgrading existing hardware, and supporting mobile devices. The Computer System Specialist works closely with the IT Officer to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have strong customer service skills with the ability to work on multiple tasks; proficiency in the use of computer business applications with working knowledge of PC / LAN systems, hardware and software applications; a minimum of two years’ experience in areas of user support and troubleshooting hardware and software issues; the ability to meet deadlines and maintain attention to detail and accuracy while working in a team environment; excellent written and verbal communication skills; and the ability to lift and carry IT equipment weighing up to 40 pounds. Current CompTIA A+ 220-801 Certification, technical school certification, or three or more years of equivalent work experience is strongly preferred.

Medical Officers

As a member of the on board medical team, you will have the opportunity to travel the world and practice your medical profession at sea in an exciting, challenging and unique environment. The shipboard medical department prides itself in delivering high quality, patient-centered, evidence based healthcare to guests and crew. Within this diverse and welcoming environment, our medical staff perform a broad range of medical care, supported by a skilled medical team in a modern, well-equipped shipboard medical center.  Visit our website for more information on cruise ship medicine , and working at sea as a doctor, nurse, paramedic or healthcare assistant.

Doctors are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Doctors consult both crew and guests, providing timely, safe and evidence-based assessments, formulating differential diagnoses and treatment plans, performing clinical interventions and procedures, and coordinating logistics of referrals and evacuations. Doctors manage the preventative health and wellness programs for crew, and are also responsible for adhering to public health practices.

Doctors will also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center. Additional duties include participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures. Doctors work closely with shipboard nurses and paramedics, and report to the ship’s Senior Doctor.

Nurses are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Nurses also act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, nurses are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, nurses work closely with shipboard doctors to attend to patients attending daily walk-in clinics.

Nurses also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Paramedic / First Responders

Paramedics are responsible for providing high standards of individualized routine and emergency care to guests and crew. Paramedics act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, paramedics are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, paramedics work closely with shipboard nurses and doctors to attend to patients attending daily walk-in clinics.

Paramedics also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Healthcare Assistance: (HCA)

Healthcare Assistants are an essential part of the medical team onboard, effectively supporting the team with a broad range of clinical, laboratory and administrative tasks. Healthcare assistants conduct health screening, surveillance testing, vaccine campaigns, and work closely with onboard medical staff and admin assistants in attending to patients during daily clinics.

Healthcare Assistants perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Primary responsibilities include laboratory specimen collection for COVID-19 surveillance testing, all associated administrative functions and onboard laboratory specimen processing procedures. Other duties include basic assessment and triage, assisting with patient care and activities of daily living, specimen collection for other tests and procedures, patient education and vaccination campaigns. Additional duties include equipment checks, medicines and consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Technical skills are learned and practiced on board.

Public Health Officer

As a Public Health Officer you will monitor shipboard public health and infection control procedures and assist both shipboard Management and Corporate Public Health Director in overseeing the implementation and compliance with shipboard prevention and control activities at all response levels including for COVID-19, AGE, and other communicable diseases.

Additionally, you will participate as a key member of the shipboard Outbreak Management Team (OMT), coordinate the implementation and compliance with OMT decisions and oversee the correct and safe storage, par levels, condition, and use of all infection control related PPE, disinfectants, hand sanitizers, and other supplies and related equipment.

Requirements:

• Bachelor’s degree in Public Health, Environmental Health, biological sciences, or closely related field preferred. Certification in CDC-VSP, Infection Control, and EU SHIPSAN preferred.
• Two years of shipboard experience or three years of full-time shoreside experience in implementing, overseeing, or auditing public health programs.
• Knowledge, Skills & Abilities: Knowledge of infection control practices and Vessel Sanitation Standards. Ability to thrive in a fast-paced cruise ship environment, while prioritizing workloads. Excellent interpersonal skills and the ability to effectively communicate to culturally diverse teams. Self- sufficient and able to work independently.
• Critical Professional related Technical Skills: Computer Skills: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Experience with electronic health record platforms.
• Cruise industry experience is preferred.

Photography & Video Departments

Onboard photography is primarily centered on portrait and event photography, using both natural locations and onboard studio setups with backdrops and studio lighting. Our Videographers produce a souvenir DVD documenting the cruise experience from beginning to end, showing both onboard entertainment and port tours and destinations. The work is fast-paced, high-volume, and high-quality. Attention to detail, teamwork, and outstanding customer service are the most important elements of this job. You will be shooting photos and videos both ashore and on the ship, processing photos and editing video footage, selling the finished products and other retail items, and providing top-quality customer service to our guests.

Staff Photographer

Requirements Applicants must have a minimum of one year's photography work experience or two years of formal photography training. Strong computer skills and digital photography experience are preferred. We provide all digital equipment and a state-of-the-art onboard lab for use during work hours. Retail sales or customer service experience is also preferred.

Video Producer

Requirements Applicants must have a minimum of one year of videography work experience or two years of formal video production training. Strong shooting and editing skills are required and prior sales and customer service experience is preferred. All video and editing equipment is provided onboard.

Production Technicians

Princess Cruises sets the standard for cruise line entertainment and offers exciting shipboard positions for knowledgeable and professional Technical Production staff. Our first-class theaters and entertainment venues are equipped with state-of-the-art, multi-million-dollar technical systems complete with elaborate sets, spectacular costumes, and fascinating pyrotechnic effects. Our lighting and audio systems consist of MA Lighting, High End, Vari-Lite, German Light Products, Martin Professional, Flying Pig Systems, Green Hippo, Digidesign Venue, and Midas. Our stages are equipped with intricate Tait Towers and Stage Technologies rigging systems consisting of lifts, revolves, serapid tracks, and overhead line-sets.

All of our production shows are showcased in magnificent theaters and are both conceptualized and produced in-house. We work with a talented and award-winning team of Directors, Scenic Designers, Lighting Designers, Choreographers, and Media Designers.

Senior Production Managers

Senior Production Managers oversee all production show elements including lighting, audio, video, automation/rigging, scenery, pyrotechnics, and show rehearsals.

Requirements Applicants must have a minimum of three years' professional work experience in stage management or production/technical direction, with an emphasis in musical theater productions. Strong organizational skills with excellent inter-personal skills are required.

Assistant Production Manager-Lighting

The Assistant Production Manager-Lighting is responsible for programming and operating lighting systems within multiple shipboard venues. This role safely delivers functioning and well-maintained lighting, pyrotechnic, and video systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating, designing, and maintaining MA Lighting, Flying Pig Systems consoles; High End, Vari-Lite, GLP, Martin Professional fixtures; Green Hippo, Catalyst media servers; and familiarity with Pyrodigital console operation.

Assistant Production Manager-Audio

The Assistant Production Manager-Audio is responsible for the operation, maintenance, and programing of live audio within a variety of onboard venues as assigned by shipboard management. This role safely delivers functioning and well-maintained audio systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining large-format consoles and mixed media playback. Equipment operating specifics: Digidesign Venue Profile and SC48 consoles, iZ Corp RADAR playback system, LCS Matrix 3 automated surround-sound system, PeaveyMedia Matrix audio interface, QSC Q-SYS Integrated System, and Countryman/Shure UHF wireless microphones.

Assistant Production Manager-Crew Chief

The Assistant Production Manager-Crew Chief is responsible for safely operating functioning and well-maintained rigging/automation systems and associated props and scenery in support of a dynamic, engaging, and memorable entertainment and activities program. In addition, this role assists in the general operation of the venue while managing assigned production staff.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining Tait Towers Navigator systems and Stage Technologies Acrobat/Chameleon systems. A good understanding of rigging principles and practice is required. Strong organizational skills with excellent inter-personal skills are essential.

Stage Crew are responsible for assisting the Production team with the maintenance of all equipment, scenery, and props as well as show and event preparation pertaining to A/V equipment, scenic goods, props, lighting, and rigging.

Requirements Applicants must have a minimum of one year's professional work experience with a technical theater background and must possess a solid understanding of basic theater principles to effectively work with mechanized stage equipment, pyrotechnic product, lighting equipment, scenic items and props, rigging and audio equipment, as assigned.

Pursers Department

The Pursers department is the center of Hotel operations onboard all Princess vessels. This dynamic department encompasses a variety of roles and is responsible for the management of hotel accounts, shore excursions, and shipboard personnel operations such as the Crew Office.

Junior Assistant Purser

Junior Assistant Purser is the entry-level position into the Pursers department. Most Junior Assistant Pursers initially begin their onboard career at the Front Desk where responsibilities include providing exceptional customer service to each guest, assisting guests with account inquires, resolving customer service issues, and answering telephone calls. This position offers excellent career development and promotion opportunities in hotel management.

Requirements Applicants must have a minimum of two years’ experience in the hotel/hospitality industry performing junior management duties and front desk responsibilities at a large hotel. Applicants must also be computer literate, have experience with large volume cash handling, possess mathematical and analytical skills, and have excellent customer service skills. Secretarial skills and foreign language fluency are also preferred.

Stewarding Department

The Stewarding department is responsible for maintaining meticulous sanitation and hygiene standards in all Galley areas, ensuring that operating procedures are upheld and adhered to at all times. This includes the proper cleaning, handling, and storage of tableware, cookware, silverware, and Galley equipment.

Stewarding Jobs

Requirements Applicants must have a basic knowledge of cleaning and sanitation procedures for the food service industry, good verbal communications skills, and the ability to perform physical labor in a fast-paced environment with minimum supervision.

Youth Department

Our team of Youth Staff offer an exciting program for kids and teens ages 3-17. The Princess Youth Program is offered on all vessels, year-round in state-of-the-art, dedicated facilities. Our centers are equipped with digital jukeboxes, foosball, air hockey, skeeball, DJ booths, video game stations and more. Our Youth Staff offer a variety of activities, including games, sports, science workshops, and educational programs. Individuals who are outgoing, enthusiastic, energetic and have an interest in entertaining kids of any age are encouraged to apply.

Youth Staff Jobs

Requirements Applicants for Youth Staff must have a minimum of two years’ work experience in a youth/child care-related or teaching field or previous employment in a recreational or educational setting such as camp counseling, coaching,  and/or leading outdoor or community-center activities. Experience supervising kids in a group setting is also required. Experience with children of several ages is strongly preferred, as counselors must be willing to work with any age group to which they are assigned.

Other Cruise Departments

Applicants for positions in the Casino, including Dealers and Slot Technicians, are recruited through Carnival Corporation. For more information please Carnival Corporation's  Ocean Casino Jobs web site .

Spa, fitness, and salon

Applicants interested in positions in the Lotus Spa and Fitness Center are recruited through Steiner Leisure. For more information please visit  One Spa World^ .

Applicants for positions within the Fine Arts department are recruited through Park West Gallery. For more information please visit  Park West Gallery Art Auctions^ .

^You are now leaving princess.com and navigating to a 3rd party website that is not owned, operated, or controlled by Princess or any of its affiliates.

Princess is an equal opportunity employer and does not unlawfully discriminate on the basis of gender, color, race, age, national origin, physical or mental disability, religion, marital status, veteran status, sexual orientation, medical condition, or any other status protected by law.

Fraudulent Employment Opportunities We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed on this site. If you have any suspicion about the nature of an ad or website claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence.

Cruise Line Staff Job Description [Updated for 2024]

In the vibrant world of travel and hospitality, the focus on cruise line staff has never been more crucial.

As the cruise industry sets sail, with each voyage, the demand for skilled professionals who can enhance and ensure our passengers’ onboard experience intensifies.

But let’s delve deeper: What’s truly expected from cruise line staff?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the dynamics of cruise line operations,

You’re in the right harbor.

Today, we present a customizable cruise line staff job description template, designed for easy posting on job boards or career sites.

Let’s embark on this journey.

Cruise Line Staff Duties and Responsibilities

Cruise Line Staff members perform a wide range of tasks to ensure that passengers have a pleasant and enjoyable experience.

They serve guests, manage day-to-day operations, and may also be responsible for organizing onboard entertainment and activities.

Cruise Line Staff members have the following duties and responsibilities:

• Greet guests upon embarkation and assist with their luggage or direct them to their cabins
• Provide excellent customer service by catering to guests’ needs and responding to complaints or requests promptly
• Conduct safety drills and participate in emergency response situations
• Ensure cleanliness of passenger cabins and communal areas
• Organize and participate in on-board entertainment, including games, shows, and social events
• Provide information and answer passenger queries about the cruise ship’s facilities, itinerary, and services
• Assist with meal service in dining areas and ensure adherence to dietary restrictions or preferences
• Monitor and maintain stock levels of necessary supplies
• Assist with disembarkation procedures at the end of the cruise.

Cruise Line Staff Job Description Template

We are looking for a dedicated and passionate Cruise Line Staff member to join our team.

In this role, you will be responsible for providing exceptional customer service, coordinating activities, and ensuring the safety and comfort of our passengers.

Our ideal candidate possesses excellent communication skills, a strong dedication to customer satisfaction, and a deep understanding of the operations on a cruise ship.

Ultimately, the role of Cruise Line Staff is to offer a memorable experience to our guests while ensuring their safety and satisfaction throughout their journey.

Responsibilities

• Provide excellent customer service to passengers
• Participate in safety drills and adhere to safety regulations
• Coordinate and facilitate passenger activities
• Resolve passenger complaints professionally
• Maintain cleanliness and orderliness of assigned areas
• Assist passengers in embarking and disembarking
• Provide information to passengers about ship facilities and services
• Comply with all company policies and procedures

Qualifications

• Previous experience in customer service or hospitality roles
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Willingness to work irregular hours, including weekends, holidays, and overnight shifts
• CPR and First Aid certification may be required
• Fluency in multiple languages is beneficial
• Competitive salary
• Health insurance
• Travel opportunities
• Accommodation and meals provided
• Opportunity to work in a dynamic and diverse environment

Additional Information

• Job Title: Cruise Line Staff
• Work Environment: Cruise ship. Must be able to live and work in close quarters for extended periods. This role involves significant travel and a varying schedule.
• Reporting Structure: Reports to the Cruise Director or Department Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: Varies (specify if a specific ship or line)
• Employment Type: Contract or Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Cruise Line Staff Do?

Cruise Line Staff work for various cruise companies and are tasked with ensuring that passengers have a memorable and enjoyable experience during their stay on the ship.

Their roles can vary widely depending on their specific positions, which may include jobs as entertainers, culinary staff, maintenance crew, or guest services.

Entertainment staff may be responsible for hosting events, leading activities, and performing in shows to keep passengers entertained.

Culinary staff, which includes chefs and waitstaff, prepare and serve food and drinks to guests.

Maintenance and housekeeping staff ensure the cleanliness and functionality of the ship, attending to any repairs or cleanliness issues that may arise.

Guest services staff serve as the primary point of contact for passengers, assisting with inquiries, problems, or requests that they may have.

Regardless of their specific role, all Cruise Line Staff are expected to provide excellent customer service, ensuring that all passengers are satisfied with their cruise experience.

They may also be tasked with safety duties, such as assisting in emergency drills or actual emergencies.

Many Cruise Line Staff also interact with passengers on a daily basis, answering questions, providing information about the ship or its destinations, and generally ensuring that passengers have a pleasant and stress-free trip.

Cruise Line Staff Qualifications and Skills

For a successful career as a member of the Cruise Line Staff, individuals should possess the following qualifications and skills:

• Strong communication and interpersonal skills to interact effectively with a diverse group of passengers, as well as team members on the ship.
• Excellent customer service skills to address passenger queries and concerns, ensuring their satisfaction and comfort throughout the voyage.
• Physical stamina and fitness as the job often involves long hours on feet, moving around the ship, assisting passengers, and sometimes heavy lifting.
• Detail-oriented and organized to handle various tasks such as managing inventory, preparing reports, and coordinating activities.
• Ability to work well in a team as Cruise Line staff often work closely with other staff members in different areas of operation like food and beverage, entertainment, etc.
• Problem-solving skills to handle any unexpected issues or emergencies that may arise during the cruise journey.
• Knowledge of safety procedures and regulations related to the operation of a cruise ship.
• Cultural sensitivity and language skills to communicate with passengers from different backgrounds and nationalities.

Cruise Line Staff Experience Requirements

Entry-level cruise line staff may have 1 to 2 years of experience, often gained through part-time roles or internships in the hospitality or tourism industry.

Some entry-level roles on a cruise ship can also include positions such as assistant waitstaff, junior housekeeping staff or customer service representatives.

Professionals with more than 2 years of experience typically have developed their skills and knowledge in specific roles like cabin stewards, chefs, or entertainment staff.

These individuals have learned to adapt to the unique challenges of working on a cruise ship, such as living in close quarters with colleagues, working long hours, and dealing with a diverse range of passengers.

Those with more than 5 years of experience may have leadership experience and are equipped to take on roles such as department heads, cruise directors, or even ship captains.

These roles often require a strong understanding of ship operations, excellent people management skills, and the ability to ensure passenger safety and satisfaction at all times.

In addition, some positions on a cruise ship, such as medical officers or engineers, require specialized training and licensing.

For these roles, in addition to the relevant practical experience, cruise lines often require formal education and certification in the field.

Cruise Line Staff Education and Training Requirements

Cruise Line Staff typically require a high school diploma or equivalent, although some roles may require a bachelor’s degree in hospitality, tourism, or a related field.

Depending on the specific role, they may also need specialized training.

For example, culinary staff often need training in cooking and food safety, while entertainment staff may need a background in performance or event management.

All cruise line staff require training in customer service, as this is a key part of their role.

Many cruise lines provide this training on the job, but previous experience in a customer service role is usually an advantage.

Certain positions, especially those involving safety or medical care, may also require specific certifications.

For example, lifeguards need a lifeguard certification, while medical staff need appropriate medical licensing.

Many cruise lines also require staff to complete a course in basic safety training, which covers topics such as fire safety, personal survival techniques, and first aid.

This training is usually provided by the cruise line itself.

Finally, since cruise line staff often work with people from many different countries, ability to speak multiple languages can be a significant asset.

Cruise Line Staff Salary Expectations

The average wage for Cruise Line Staff is approximately $13.71 (USD) per hour.

However, the actual earnings can fluctuate based on factors such as experience, specific roles on the cruise line, geographical location, and the cruise line company.

Cruise Line Staff Job Description FAQs

What qualifications are needed for a cruise line staff.

There are no specific qualifications needed to become a Cruise Line Staff, however, a high school diploma or equivalent is typically required.

Some positions may require further vocational training or specific skills depending on the role.

For example, a bartender on a cruise line may need a certification in mixology.

Experience in customer service is always beneficial.

Fluency in multiple languages can also be a significant asset in this role.

What skills are important for a Cruise Line Staff?

Cruise Line Staff should possess excellent customer service skills, as they will be interacting with passengers regularly.

Good communication and interpersonal skills are essential.

They should be able to handle stress and resolve conflicts effectively.

Since the job involves working on a moving vessel, physical stamina and the ability to work in changing conditions are also necessary.

What does a typical day look like for Cruise Line Staff?

A typical day for Cruise Line Staff can vary greatly depending on the specific role.

Generally, it involves serving the needs of passengers, which can include preparing and serving meals, cleaning rooms, organizing activities, assisting with luggage, addressing passenger concerns, and ensuring safety protocols are followed.

It often involves long hours and shift work.

What are the challenges faced by Cruise Line Staff?

Cruise Line Staff work in a unique environment that presents several challenges.

These can include dealing with seasickness, working long hours, handling difficult passengers, and managing emergencies.

They also have to remain professional and courteous even when dealing with challenging situations.

How can I recognize a good Cruise Line Staff on a resume?

A good Cruise Line Staff resume will display strong customer service experience, excellent communication skills, and a demonstrated ability to handle stressful situations.

Additional languages spoken, certifications, and relevant experience, such as prior work on a cruise line or in the hospitality industry, are also good signs.

So there you have it.

Today, we’ve unlocked the secrets of what it means to be part of a cruise line staff.

It’s not just about sailing the open seas.

It’s about creating unforgettable journeys, one voyage at a time.

With our comprehensive cruise line staff job description template and real-world examples, you’re ready to chart your course.

But why end your journey here?

Navigate further with our job description generator . It’s your compass to precision-crafted job listings or fine-tuning your resume to shipshape.

Every voyage contributes to the larger journey.

Let’s sail towards that horizon. Together.

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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