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New $250 Travel Card to Assist Regional Seniors with Fuel Costs

The prepaid Visa card provides seniors with $250 to ease the burden of travel costs and assist them in getting to and from essential services. The card is making it easier and more affordable for seniors to remain connected with family and friends.

Seniors are using their regional seniors travel card to pay for:

• pre-booked NSW TrainLink train and coach services.

Seniors can check their card balance or transaction history by phone or online.

After a cardholder has put fuel in their car, a member of staff or the cardholder swipes the card in a point-of-sale terminal. The cardholder selects ‘credit’ (not ‘savings’ or cheque’) and enters their PIN.

The regional seniors travel card has a magnetic strip on the back. It doesn’t contain a chip which means it can’t be inserted into a point-of-sale terminal or used for contactless payments including tap and go.

The regional seniors travel card has been restricted for use at Australian retailers based on their merchant category code. Merchant category codes are used to classify businesses by the type of goods or services they provide. The card will work at retailers or service providers using travel-related merchant category codes. This includes merchant category codes for fuel 5983 and service stations (with or without ancillary services) 5541.

If service station owners are not sure which merchant category code they are using they can check with their merchant acquirer or payments provider.

To be eligible seniors must be:

• an age pensioner with a valid Pensioner Concession Card issued by the Department of Human Services or Department of Veterans’ Affairs; or
• a Commonwealth Seniors Health Card holder – card issued by the Department of Human Services Affairs or Department of Veterans’ Affairs; and
• living in regional NSW outside Sydney, Newcastle and Wollongong.

The regional seniors travel card was a 2019 election commitment by the NSW Government.

Seniors can apply at Service NSW:

• online at service.nsw.gov.au
• call 13 77 88
• visit a Service NSW Service Centre.

FOR FURTHER INFORMATION

More information is available at www.service.nsw.gov.au

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NSW Budget: rebates up – Regional Seniors Travel Card axed

Article published 20 september 2023.

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NSW Budget: rebates up - Regional Seniors Travel Card axed

Regional seniors travel card axed.

WITH the suspension of new applications for the Regional Seniors Travel Card on 7 July this year, it was pretty clear that the card would not survive the budget process, in its current form and maybe not at all.

The presentation of the NSW Budget yesterday confirmed this, or rather, the fine print did. Buried deep in the budget papers (Budget Paper 1, p138) the Regional Seniors Travel Card was allocated a budget of $36 million for the 2023-2024 financial year.

While $36 million is a lot of money, it’s not enough to run the Regional Seniors Travel Card for a year. In 2022–2023, when the card ran without restrictions, it cost the budget $102 million. In its first year of operation in 2021-2022, the card cost $98 million.

The NSW Government told CPSA in a letter that applications for the card had been suspended while Service NSW reviewed it. Cards in circulation were not affected. The reason for the review, the NSW Government told CPSA, was that the card was being used for purchases which had nothing to do with transport, “including tobacco and gambling products”.

Technically, this is where the card is still at. It’s under review and no new applications will be received.

However, CPSA wonders if this is a softly-softly way of axing the card.

The Regional Seniors Travel Card operates like a credit or debit card. This means that all the card management features available to credit and debit cards are available. These include the facility to record what types of purchases are made and the facility to block the card from being used to buy, let’s say, cigarettes and scratchies.

$36 million would be about one-third of the full annual cost of the card to the NSW Budget. Enough to cover purchases made using cards in circulation until they run out, mostly at some point during 2023-2024.

There might be optimists who will assume that the Regional Seniors Travel Card will be started up again in 2024–2025 as part of the 2024-2025 budget process. Their optimism is to be admired.

For all practical purposes, the Regional Seniors Transport Card has been axed, certainly for those people who became newly eligible for one, or whose old card expired on or after 7 July 2023, when applications were suspended.

The NSW Regional Seniors Travel Card has helped older people in regional, rural and remote areas of NSW to stay connected. The loss of this card will be felt keenly by regional seniors who are already struggling to make ends meet as living costs continue to climb.

Energy rebates up

While the Regional Seniors Card is all but gone, CPSA does welcome increases in NSW energy rebates. The Low-Income Household Rebate as well as the Medical Energy Rebate will go from $285 to $350. The Seniors Energy Rebate for self-funded retirees will rise from $200 to $250 and the Life Support Energy Rebate has also received a significant boost from $1,343 to $1,639.

It is currently unclear whether eligible customers living in places which have private ‘embedded’ energy networks will receive a similar increase, or how much that might be.

1,500 more social housing units

Also welcome is the NSW Government’s commitment to providing 1,500 additional social housing dwellings under the $610 million Commonwealth Social Housing Accelerator program.

This number will go nowhere near solving the social housing shortage, but it is more than has been achieved in recent years. A year ago, housing advocacy group Everybody’s Home calculated that constructing 25,000 social homes needed now would cost $12.9 billion.

The percentage of older people who own their own homes is declining and due to an undersupply of social housing, more people over 65 are experiencing housing insecurity in the private rental market.

Rates of homelessness amongst older people, particularly older women, continue to rise. Like many other advocacy organisations and charities, CPSA calls on the NSW Government to commit to resolving the housing crisis in NSW and to commit to building the social and affordable housing needed. This would also enable it to lower the eligibility age for the social housing priority list from 80 to 65.

Read CPSA’s 2023-24 NSW Budget media release here.

For more information please email our media contact at [email protected]

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Apply for a NSW Seniors Card or NSW Senior Savers Card

Introduction.

As a NSW permanent resident aged 60 or over, you can apply for either a NSW Seniors Card or Senior Savers Card.

Both cards are free and give you  discounts and special offers at thousands of businesses across NSW including shops, restaurants and professional services. Many interstate businesses also provide discounts on request. 

The NSW Seniors Card gives you access to the Gold Opal Card transport concessions and public transport concessions Australia-wide. The NSW Senior Savers Card does not offer this benefit.

You can apply online, in person or by phone. 

For more information on these cards, visit the Seniors Card website . 

Eligibility

You must be:

• aged 60 or over, or will be turning 60 within 3 weeks
• living in NSW
• an Australian citizen or permanent resident
• not working at all or averaging 20 hours or less a week of paid work across a 12-month period (if applying for a  NSW Seniors Card )
• averaging more than 20 hours a week of paid work across a 12-month period (if applying for a  NSW Senior Savers Card ).

Note:  If you reduce your paid employment to 20 hours a week or less (averaged over 12 months), or you retire completely, you can convert your Senior Savers Card to a Seniors Card .

What you need

• you can create one when you start your application
• an email address (to create your account)
• 2 proof of identity documents – one document must prove your Australian citizenship or permanent resident status
• your postal address details
• your date of birth.
• You don't need a MyServiceNSW Account or email address if you apply by phone.
• If you’re unable to supply proof of identity documents, call 13 77 88  for assistance.

Proof of identity

Two proof of identity documents are required. They may include:

• Australian driver licence
• Medicare card ( green card only )
• Australian passport
• Australian birth certificate
• Australian citizenship certificate
• Australian certificate of registration by descent
• Health Care Card or Seniors Health Card
• Pensioner Concession Card
• Veteran Gold Card 
• Veteran Pensioner Concession Card 
• Veteran Seniors Health Card.

How to apply

• Check you meet the eligibility requirements .
• Select the 'Apply online' button.
• Log in, or create your MyServiceNSW Account.
• Complete and submit the online form.

When your application is processed, you'll receive an email confirmation with your card number. The card will arrive by post in about 21 days.

Note: If you're unable to apply online or have questions about your application, call us on 13 77 88 .

Digital card

If you wish, you can get a digital version of the Seniors/Senior Savers Card through the Service NSW app, after you apply for your physical card. You’ll be able to use both your digital and physical card at participating businesses.

If you already have a Seniors/Senior Savers Card, you can get your digital card at anytime.

For more information, refer to Get a digital NSW Seniors Card or NSW Senior Savers Card .

• NSW Seniors Card program
• NSW Seniors Card website
• Privacy and Terms – NSW Seniors Card program
• Discount directories – NSW Seniors Card program
• Discounts and deals – NSW Seniors Card program
• Tech Savvy Seniors Program

Related transactions

• Apply for a gold senior/pensioner Opal card
• Get a digital NSW Seniors Card or NSW Senior Savers Card
• Convert a NSW Senior Savers Card to a NSW Seniors Card
• Change the details on a NSW Seniors Card or NSW Senior Savers Card
• Change of name on a NSW Seniors Card or NSW Senior Savers Card
• Cancel a NSW Seniors Card or NSW Senior Savers Card
• Replace a lost, stolen or destroyed NSW Seniors Card or NSW Senior Savers Card
• Manage your marketing preferences for the NSW Seniors Card program

Rate the information on the page

• MyServiceNSW
• Manage account
• Logout of MyServiceNSW

Seniors Card terms and conditions

Find all the public and corporate terms and conditions, media kits and privacy policies for interacting with or holding a NSW Seniors card or NSW Senior Savers card.

The selected PDF will open in a new tab in your web browser. You can download and save these from here. 

If you have any accessibility feedback or concerns related to this resource, please contact us .