riviera travel cancellation policy

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Your agreement with Riviera Travel LLC

These terms and conditions are your agreement with Riviera Travel LLC (Riviera)

Your Agreement with Riviera Travel LLC

These terms and conditions are your agreement with Riviera Travel LLC (dba Riviera River Cruises). By making payment on your reservation, you will be bound by these terms and conditions, once we issue a confirmation invoice. References to “you” and “your” and passenger(s)” means all persons named on the confirmation form (Booking Party) (including those added at a later date) “We”, “us”, “our” means Riviera.

1. Making your reservation

Subject to availability, we will confirm your trip by issuing a confirmation invoice to the party leader who confirms they have authority on behalf of the booking Party including minors (under the age of 18) and are responsible for obtaining and providing all information and payments required by us in accordance with these terms and conditions. Please check your documents carefully and contact us immediately if any information on any document is incorrect. We cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it out. You may contact us by e-mail at [email protected], call your travel agent or call us at 888-838-8820.

A non-refundable deposit of $600 per person must be paid to confirm your booking. The balance of the trip cost is due 101 days prior to the departure. If full payment is not made on time, we will cancel your booking and keep all payments paid at that date and levy the cancellation charges shown in clause 7. If booking within 101 days of departure, full payment must be made at the time of booking.

3. Your contract

A binding contract comes into existence when we issue the confirmation invoice.

4. The cost of your trip

Please note, advertised prices may have changed by the time you book your trip and errors occasionally occur. You must check the price of your chosen trip at the time of booking. The prices in our brochure were calculated on the basis of then known costs and exchange. We reserve the right to change prices and correct errors in advertised prices at any time before or after your vacation is confirmed. Subject to the correction of errors or amendment costs, once a cruise booking is confirmed, we guarantee the price will not change. However, airfare, hotel, transfer and other costs are subject to change at any time prior to payment.

5. Special requests

Special requests must be advised at the time of booking. Unless specifically confirmed by us in writing, all special requests are subject to availability.

6. Changes by you

Any amendments we agree after issue of the confirmation invoice will cost $20 per person plus any costs incurred by us and or charged by our suppliers. A change of trip dates is a cancellation of the original booking and the cancellation charges in clause 7 apply. Name changes are allowed 2 weeks or more prior to travel if you are prevented from traveling. All costs must be paid before the amendment can be effected.

7. Cancellation by you

You can cancel your vacation at any time by writing (letter or email) to us at our offices. Cancellation will be effective when received by us. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as set out below. Where a percentage is shown, this is a percentage of the total cost of your vacation.

All River and Yacht Cruises

More than 101 days before embarkation - Loss of deposit.

Within 100 - 61 and days before embarkation - 50% of booking cost will be lost

Within 60 and 31 days before embarkation - 70% of booking cost will be lost

Within 30 and 16 days before embarkation - 90% of booking cost will be lost

Within 15 days before embarkation - 100% of booking cost will be lost

Airlines and hotels, and other suppliers of travel services have their own changes and cancellation penalties. For example, change or cancellation of flights and other transport costs can result in 100% cancellation charges irrespective of the date of cancellation. A single person supplement will be payable if a cabin or hotel room is occupied by only one person except where 100% cancellation charges have been paid by the person cancelling. Your decision not to take all or part of the trip due to ‘Government’ or ‘Official’ warnings or advisories, fear of travel, or any other reason will be deemed a cancellation. If a flight or other delay for any reason prevents you from using the trip on the trip start date and time, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future trip.

8. Travel Protection

We recommend you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for trip cancellation, trip interruption, emergency medical and emergency evacuation/repatriation, trip delay, baggage delay and more. If you decline coverage, you will personally assume full responsibility for any financial loss associated with your travel investment and/or have to pay more money to correct the situation. For more information, please contact our Call Centre at 888 838 8820.

9. Changes or cancellations by us

We plan trips many months in advance. Occasionally for reasons of force majeure or other circumstances beyond our control it is necessary to make alterations to the arrangements. We reserve the right to alter or cancel itineraries, accommodation or other arrangements at any time. If a trip is cancelled, our liability is limited to a full refund of your payments, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. If for reasons beyond our control, a trip in progress must be interrupted or cancelled, we will refund a portion of the price depending on our actual costs incurred. When we have to cancel or significantly change your trip, we cannot accept liability for the cost or cancellation of any unused service (such as, but not limited to, flights, hotels, rail travel and car parking).

If there is a significant alteration of a cruise after departure, we will make suitable alternative arrangements at no extra cost to you for the continuation of the vacation. If you do not accept these, or it is impossible to make suitable alternative arrangements, we will where possible return you to the place of departure or to another place to which you have agreed with us, except when the alteration is minor or if due to an event of force majeure or is not our fault. We cannot guarantee that cruises will call at every port on the itinerary. Cancellation of part of the itinerary, substitution of ports or unavailability of some services will not amount to a significant alteration.

10. Responsibility/Liability

We act only in the capacity of agent for the suppliers of the travel services named in your Itinerary or otherwise providing services or goods in connection to your trip (the “Suppliers”), such as airlines, hotels and other lodging providers, local hosts, sightseeing tour operators, bus lines, car rental companies, driving services, restaurants, and providers of entertainment. We forward your payment to each such Supplier on the schedules required by them, typically at point of booking for airlines and point of departure for hotels. We assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any act or omission of any of the Suppliers or airlines providing flights to or from your

destinations. You assume full and complete responsibility for all risks of travel and for complying with all laws of the countries in the Itinerary. You are also responsible for respecting the authority and following the directions of any tour guide during a trip. Should you decide not to participate in certain parts of the trip or use certain goods included in the trip, no refunds will be made for those unused parts of the trip or goods. You must be over the age of 12 to participate in the trip. You agree to indemnify and hold us harmless from and against any costs, damages, losses, or liabilities arising out of your or your companions’ actions or omissions.

IN NO EVENT WILL WE BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, PUNITIVE, EXEMPLARY, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE PACKAGE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE TOTAL PACKAGE PRICE SET FORTH IN THE ITINERARY.

11. Force Majeure

We assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any matter beyond our exclusive control including but not limited to a delay or cancellation that causes you to miss all or any portion of the trip, acts of God, acts of government, war, terrorist acts, riots, disaster, weather extremes, or strikes. We have no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at foreign destinations, we recommend contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov and click on “Travel Warnings.” For medical information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel or, if you are not a resident of the United States of America, please refer to your relevant government website and guidance.

12. Air Transportation

Your airline ticket constitutes a contract between yourself and the airline (and not Riviera), even if purchased through us. We are not liable and assume no responsibility or accept claims with regard to seat assignments, name changes, schedule changes, flight changes, cancellations, claims for refund or reimbursement of airline ticket fees, or any other loss or expense incurred by you for any reason whatsoever (including without limitation to bankruptcy, insolvency, reorganization of a carrier or similar relief from creditors) when purchasing or using the carrier’s services. The flight booking service offered by us can only be used in conjunction with a Riviera trip. Tickets and/or e-tickets will be emailed with final documents. If we make airline reservations for you, we will not change your requested seat assignments on commercial aircraft without permission. However, airlines often change seat assignments to satisfy their loyalty members or because of equipment changes (aircraft type). We are not notified of these changes in advance, and often clients are not made aware of these changes until they arrive at the airport. We are not responsible for seat assignment changes made by the airline. Frequent flyer programs are private agreements between airlines and passengers, and we cannot be held responsible for mileage discrepancies involving airline loyalty reward programs. Some governments charge departure taxes and/or fees. These fees are the responsibility of each passenger traveling to the designated country and are not included unless stated.

13. Accommodations

We are not liable for any extensions, upgrades, or extras arranged by you on arrival at the accommodation. The people named on your confirmation must be the only ones allowed to use the accommodation we have arranged for you. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its content during your stay. In the event of one or more members of a party cancel for any reason, a price increase for the remaining members may be applicable, and a new invoice may be sent to you showing the new costing and any cancellation fees involved. There may be small differences between the actual accommodation and its description. Occasionally, local conditions may mean that some facilities or services become unavailable or subject to restriction for reasons such as maintenance, bad weather or lack of demand from guests. In addition to this, please be aware that advertised facilities within your hotel and around the resort may not be fully functional in early and late season. We cannot accept responsibility for any changes or closures to area amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of our negligence. If our suppliers made us aware of any changes, we will inform you of any changes. Sometimes local laws, religious customs or events mean facilities are not available. In the unlikely event of an overbooking situation at your hotel, alternative arrangements will be made to provide you with similar accommodation to your original booking in accordance with the policies of the hotel that was booked. This only applies if the accommodation has been arranged through Riviera. We cannot be held accountable for reservations booked through third party companies.

14. Behavior and damage

You are responsible for any damage or loss caused by you. Full payment for any such damage or loss must be made on demand as soon as possible. If in our or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled to terminate the vacation of the person(s) concerned and or require you to leave the accommodation or other service. We will have no further responsibility to you. No refunds will be made. You must not solicit other persons for commercial purposes or advertise goods or services without our prior written permission.

15. Conditions of suppliers

You are bound by the terms and conditions and conditions of carriage of our suppliers and independent contractors which we incorporate into these booking conditions which may limit or exclude liability to you. Copies are available on request or online on www.rivierarivercruises.com/conditionsofsuppliers .

16. Passports, visas and health requirements

For guidance we have details on our website of general passport and visa requirements applicable to our vacations together with details of any compulsory health requirements. It is, however, your responsibility to ensure you have and comply with passport and visa requirements, and you are aware of all recommended vaccinations and health precautions. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to comply with these requirements.

17. Foreign Travel Advice

The Foreign, Commonwealth and Development Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which we recommend you consult before booking and in good time before departure.

To the best of our ability, we will provide you with up-to-date information at the time of your booking in relation to Covid-19 requirements and restrictions at your destination and where possible, we will endeavour to keep you updated with any significant developments that affect your booking. It is your responsibility to ensure you are aware of any and all Covid-19 requirements at your destination and in your home country on return, including testing requirements which may be required prior to travel, whilst on vacation and on return. We accept no liability for any issues that occur from your failure to keep yourself updated. For regularly updated government advice please refer to the government website at https://www.gov.uk/foreign-travel-advice .

18. Brochure / website / advertising material accuracy

The information contained in our brochure, website and other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen vacation (including the price) with us at the time of booking.

19. Children

We are unable to accommodate children under 12 years old at the date of departure. We reserve the right to limit the number of children on any particular trip. Any minor must be accompanied by and share a cabin with an adult aged 21 or over. If the adult is not the minor’s parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian prior to sailing.

20. Health and safety

You must at all times comply with rules and regulations and the orders and directions of carriers and our suppliers and warrant that your conduct will not impair the safety of others. We, carriers, our suppliers and/or the relevant authorities are entitled to administer a public health questionnaire at any time. You must complete the questionnaire and supply accurate information regarding any symptoms of illness. We may deny boarding to any passenger who has symptoms of any viral or bacterial illness.

You must report illness and you may be required to remain in your cabin or hotel room as required by the ship’s captain or the hotel manager. Refusal to comply with any of these procedures may result in your cruise being terminated. We have no liability to you in the event that we cancel or curtail your cruise as referred to in this clause. If safety requirements and/or design or structure of the ship or port infrastructure and equipment, including port terminals, make it impossible to carry out the embarkation, disembarkation or carriage of a passenger suffering from a disability of reduced mobility in a safe or operationally feasible manner, we and the carrier are entitled to refuse a booking from the person concerned.

Passengers must be fully mobile to travel on any cruise. We cannot provide individual assistance to any passenger for walking, embarking or disembarking or traveling on other forms of transportation. In the event that you require assistance with embarking or disembarking from the ship at the first or last port as a result of your reduced mobility or disability, please advise us at the time of booking but in any event no later than 48 hours before the assistance is required. Some ships may not have elevators. You must check at the time of booking. Some excursions require a good level of physical fitness and do not have vehicles and/or there are restrictions on access.

The carrier, acting via the captain, reserves the right to refuse passage, disembark or confine to a cabin any passenger whose physical or mental condition or behaviour is considered in the sole opinion of the captain to constitute a risk to the passenger’s own well-being or that of any other passenger or crew member. The carrier and the captain reserve the right to disembark any passenger whose behaviour affects the comfort, enjoyment, safety or wellbeing of other passengers or of any crew.

During passage through locks or under low bridges or in the event of adverse weather conditions, it may be necessary to close the sundeck to passengers. Sundeck closures are rigidly enforced in the interests of safety. Ships may be required to moor alongside one another in some ports. This may result in your view being blocked. It may also result in your having to cross other ships in order to go ashore. While we take reasonable steps to minimise noise and vibrations on the cruise ships, you acknowledge and accept that some noise and vibration may be experienced on vessels and that we will not be liable to you in relation to such noise and vibration.

21. Food allergies

If you have any food allergies which may cause significant health issues, you must report this in writing at the time of booking or as soon as convenient. It is your responsibility to ensure that you actively avoid any food you are allergic to and make all appropriate enquiries to establish the ingredients of any food. The supplier is not under any obligation to prepare or provide special meals.

22. Smoking

Passengers must observe the non-smoking policy on board the ships. If smoke is detected in any cabin, a cleaning fee of $250 per occurrence will be billed to the passenger’s account. Smoking restrictions include e-cigarette smoking. If there is violation of the non-smoking policy, then passengers may be disembarked from the ship without refund.

23. Pregnancy

Our ships do not have doctors or facilities to deliver babies or provide-natal treatment. We recommend that women who are less than 12 weeks pregnant seek medical advice prior to travel. For safety reasons women past their 24th week of pregnancy at any stage of the cruise cannot be carried on board. Airlines also have restrictions. Pregnant women are required to produce a fitness to travel certificate based on the proposed cruise itinerary and transport provider’s requirements. The carrier expressly reserves the right to refuse passage to board to any passenger who appears to be in an advanced state of pregnancy and the carrier shall have no liability whatsoever in respect of either such refusal and/or the carriage.

24. Medical facilities/treatment on board and ashore

There are no doctors on board any of the ships in our program. Should you require medical attention during your cruise then local medical services can be contacted for emergency treatment. The cost of such treatment is your sole responsibility. We will not be liable for any aspect of medical treatment provided to you ashore or on board. If you have any medical condition which may need treatment during a cruise, this must be disclosed at the time of booking in order for a risk assessment to be undertaken as to whether you can be safely carried. You may be asked to provide medical evidence for this purpose. Carriage

is dependent on the nature and extent of the medical condition, the itinerary and length of cruise. In relation to your own medical equipment, there are limited storage facilities on board ships. You must check prior to booking if the equipment is allowed on board aircraft, ships or hotels. Scooters cannot be carried on board ships due to space limitations and reasons of safety.

25. Disability/wheelchairs/service animals

During our cruise, we visit many historical sites and often enjoy walking tours of various places of interest. Some destinations, therefore, may not be suitable for clients of impaired mobility. Our priority is always the comfort and safety of passengers as well as complying with the strict legal requirements

relating to safety of life at sea and inland waterways. In order to achieve these objectives, passengers with reduced mobility or disability or who need assistance dogs should at the time of booking provide as much detail as possible of the matters set out on our website at www.rivierarivercruises.com/reducedmobilityinformation.

Passengers may be required to be accompanied or may be refused carriage. You warrant that you have considered the INFORMATION TO PASSENGERS FOR REDUCED MOBILITY AND DISABILITIES and that you have made all relevant notifications to us.

Please be aware that there are no wheelchair accessible cabins on any of the ships.

26. Security

Weapons, ammunition, explosives, substances that are hazardous, disabling, or illegal, or any other article that in the sole opinion of the captain may be considered dangerous, are strictly prohibited aboard the ship or carried on any form of transport. You consent to a reasonable search being made of your

person, property, cabin, hotel room and to the removal and confiscation or destruction of any object which may, in our opinion or that of any carrier or supplier will impair the safety of others or of property or be illegal or inconvenience others.

27. Data Protection

Personal data relating to individuals shall be collected, processed, stored and used securely and in accordance with relevant data protection laws. You consent to the collection, processing, storing and use of your personal data to enable us to perform the trip. This may include providing your details to governments, immigration, port state control, police, flag state and other competent authorities and / or as may be required by law. In the case of emergencies you

consent to our providing personal data to doctors, next of kin, our insurers and advisors and your medical insurers. Personal data shall only be kept for as long as is necessary or required by law.

28. Governing Law and Exclusive Jurisdiction

This Agreement will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of the laws of any jurisdiction other than England and Wales.

THE PARTIES AGREE THAT JURISDICTION AND VENUE IN ANY ACTION BROUGHT BY ANY PARTY PURSUANT TO THIS AGREEMENT SHALL PROPERLY AND EXCLUSIVELY LIE IN THE COURTS OF ENGLAND AND WALES. EACH PARTY IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS, AND THE PARTIES IRREVOCABLY AGREE THAT VENUE WOULD BE PROPER IN SUCH COURTS, AND HEREBY WAIVE ANY OBJECTION THAT SUCH COURTS ARE AN IMPROPER OR INCONVENIENT FORUM FOR THE RESOLUTION OF SUCH ACTION.

29. Embarkation/Disembarkation

On arrival, you may embark the ship from 5:00pm. On your day of departure, you must vacate your cabin by 9:00am.

Riviera Travel LLC

Riviera River Cruises, 715 Bayshore Drive, Fort Lauderdale, FL 33304

Our Quality Promise

To be eligible for our Quality Promise, customers must notify us of the Equivalent vacation available at a lower price either before booking, or within 48 hours of confirming their booking. If Riviera deems the vacation to be of equivalent quality, then we will offer a price match. To be deemed as equivalent quality, the vacation must meet the following criteria. The destination, duration and itinerary must be the same, even if the itinerary stops are not in the same order. Inclusions (excursions, meals and experiences) must be equivalent. The departure date must be the same. Flight or rail options must be equivalent; including departure gateway, Air line/ rail provider and time of day. The Accommodation must be equivalent, in respect of location, star-rating, board basis and facilities. The Quality Promise only applies to the core elements of the vacation (including tour or cruise, flights and transfers if booked as a package, or tour/cruise only), and only applies to the base price of the vacation - exclusive offers, loyalty benefits or promotions offering upgrades or add-ons free of charge do not apply. Evidence must be provided to Riviera via a website link to the equivalent vacation, or an official quote provided by a licensed travel agent or tour operator within the last 48 hours. If any elements of the vacation differ, it is at Riviera's sole discretion as to whether to price match.

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Your agreement with Riviera Travel LLC

These terms and conditions are your agreement with Riviera Travel LLC (Riviera)

These booking conditions apply to clients booking in Australia. Please see your booking agent for terms and conditions applicable to your individual booking.

Your contract is with Riviera Tours Limited, a member of ABTA, ATOL & IATA

These booking conditions set out the terms of your contract with Riviera Tours Limited trading as Riviera Travel (Riviera). Please read them carefully as you will be bound by them. References to “you” and “your” and “passenger(s)” means all persons named on the booking (Booking Party) (including those added at a later date) “We”, “us”, “our” means Riviera. For cruises, we will be the contracting carrier.

For our Flexible Booking Conditions please click here

1. making your booking.

Subject to availability, we will confirm your holiday by issuing a confirmation invoice to the party leader who confirms they have authority on behalf of the Booking Party including minors (under the age of 18) and are responsible for obtaining and providing all information and payments required by us in accordance with these booking conditions.

Please check your documents carefully and contact us immediately if any information on any document is incorrect. We cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it out (5 days for tickets). You may contact us by e-mail at [email protected] or call us on 1300 857 437 .

The relevant deposit and insurance premium (if purchased) must be paid to confirm your booking. The balance of the holiday cost is due 101 days prior to the departure. If full payment is not made on time, we will cancel your booking and keep all payments paid at that date and levy the cancellation charges shown in clause 7. If booking within 101 days of departure, full payment must be made at the time of booking.

3. Your contract

A binding contract comes into existence when we issue the confirmation invoice.

4. The cost of your holiday

Please note, advertised prices may have changed by the time you book your holiday and errors occationally occur. You must check the price of your chosen holiday at the time of booking. We reserve the right to change prices and correct errors in advertised prices at any time before and after your holiday is confirmed. Subject to the correction of errors or amendment cists, once your booking is confirmed we guarantee the price will not change.

5. Special requests

Special requests, must be advised at the time of booking. Unless specifically confirmed by us in writing, all special requests are subject to availability. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

6. Changes by you

Any amendments we agree after issue of the confirmation invoice will cost $30 per person plus any costs incurred by us and or charged by our suppliers. A change of holiday dates is a cancellation of the original booking and the cancellation charges in clause 7 apply. Name changes are allowed 2 weeks or more prior to travel if you are prevented from travelling. All costs must be paid before the amendment can be effected.

7. Cancellation by you

You can cancel your holiday at any time by writing (letter or email) to us at our offices. Cancellation will be effective when received by us. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as set out below. Where a percentage is shown, this is a percentage of the total cost of your holiday.

All River Cruises

More than 101 days before embarkation - Loss of deposit.

Within 100 - 61 and days before embarkation - 50% of booking cost will be lost

Within 60 and 31 days before embarkation - 70% of booking cost will be lost

Within 30 and 16 days before embarkation - 90% of booking cost will be lost

Within 15 days before embarkation - 100% of booking cost will be lost

Cancellation of the booking must be requested in writing (letter or email) to us which will be effective when received by us. Where the cancellation charge below is shown as a percentage, this is the holiday cost. Insurance premiums and amendment charges are not included in the holiday cost below and are not refundable.

8. Insurance

It is a requirement of booking that you have valid and appropriate travel insurance for the full duration of your trip.

9. Changes or cancellations by us

We plan holidays many months in advance. Occasionally for reasons of force majeure or other circumstances beyond our control it is necessary to make alterations to the arrangements. We reserve the right to alter itineraries, accommodation or other arrangements at any time. Additionally, we reserve the right to cancel your holiday where the number of booked passengers is 35 or below.

Significant changes to your booking before departure include; change of accommodation to a lower official classification or a change of outward departure time of 12 or more hours. We will tell you as soon as possible of any significant alteration. If there is time before departure, we will offer you the choice of the following:

(a) accepting the changes, (b) purchasing an alternative holiday offered by us of similar standard to that originally booked, if available or (c) cancelling the booking for full refund of all monies you have paid to us.

We will, where appropriate, pay you compensation set out in the table below. Compensation will not be payable where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached. When we have to cancel or significantly change your holiday, we cannot accept liability for the cost or cancellation of any unused service (such as, but not limited to, flights, hotels, rail travel and car parking) which does not form part of the arrangements contracted with us.

No compensation is payable for minor changes. This includes a change to a similar ship, flight or Eurostar departure time of less than 12 hours, accommodation to that of a similar standard, airline (except as specified in clause 19 “Flights”), London airport to another London airport, type of aircraft (if advised) or destination airport.

Period before departure a significant change or cancellation is notified to you

Compensation per person

More than 56 days Nil 56 - 15 days £10 14 days or less £25

Please also see clause 20.

If there is a significant alteration of the holiday after departure, we will make suitable alternative arrangements at no extra cost to you for the continuation of the holiday. If you do not accept these for good reason or it is impossible to make suitable alternative arrangements, we will where possible return you to the place of departure or to another place to which you have agreed with us. Compensation will not be payable if the alteration is minor or if due to an event of force majeure or is not our fault. We cannot guarantee that cruises will call at every port on the itinerary. Cancellation of part of the itinerary, substitution of ports or unavailability of some services will not amount to a significant alteration.

10. Force majeure

We cannot accept liability or pay any compensation where the performance of our obligations are prevented or affected, as a result of force majeure. Force majeure includes any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events will usually include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, closure, restriction or congestion of airspace, airports and ports and all other events outside our control or the UK Foreign Office advice.

11. Our liability to you

(1) Subject to clauses 11(6), 11(7) and 11(8), we promise to make sure that the holiday arrangements we have agreed to provide as part of our contract with you are performed with reasonable skill and care.

(2) We are not responsible for any failure in performance which is wholly attributable to your fault or the unforeseeable or unavoidable act or omission of a third party unconnected with the supply of any service to be provided under the contract or by force majeure.

(3) We are not responsible for any services which do not form part of our contract with you.

(4) The services we have agreed to provide or arrange as part of our contract will be subject to the laws and applicable standards of the country in which they are provided.

(5) Subject to clauses 11(6) and 11(7), where we are found liable to you for loss of, delay and/or damage to property (including money), the maximum amount we will have to pay you is £1,000 per person. For all other claims excluding property and or death or personal injury, the maximum amount we will pay is twice the holiday price (excluding insurance premiums, amendment/cancellation charges and any service charge paid by you).

(6) Our liability to you will never exceed that of any transport carrier or supplier and we shall have the benefit of all and any applicable international conventions, rules and regulations. In respect of carriage by air the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air and COTIF, the Convention on International Travel by Rail). Copies of the applicable international conventions and EU regulations are available from us on request.

(7) Where carriage is performed on inland waterways the liability of the carrier to all passengers shall be determined in accordance with the Convention on Limitation of Liability for Maritime Claims. The limit for claims involving death or personal injury is 175,000 SDR per passenger per carriage. The Strasbourg Convention as amended applies to vessels navigating on waterways located in the territory of a state party which limits passenger claims involving death or personal injury to 60,000 SDR per person subject to a maximum of 6,000,000 SDR.

(8) In the event of international carriage by sea the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (“Regulation“) will apply. The Regulation limits the liability of the carrier in respect of passengers and their luggage in the event of accidents. A summary of the Regulation may be found at http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=URISERV:tr0018&from=EN . This applies strict liability for shipping incidents as defined and requires compulsory insurance.

The Regulation limits the maximum amount we may have to pay if found liable in the event of death or personal injury occurring during the course of carriage to a maximum of 400,000 SDR or in the event of terrorism 250,000 SDR. Damages can be reduced for any contributory negligence of the passenger.

The maximum amount payable for loss or damage to luggage is 2,250 SDR subject to a deductible of 149 SDR per person. There is no liability for money or valuables except when deposited with the ship in which case the liability is limited to 3,375 SDR. Provision of safes in cabins is not a deposit with the ship whether a charge is levied or not.

The daily conversion rates for Special Drawing Rights (SDRs) can be found on the International Monetary Fund website at www.imf.org .

(9) We will not be liable for consequential losses including loss of profits.

12. Complaints and problems

All complaints and any problems must be made at the time in resort and confirmed in writing. If you remain dissatisfied you must write to us within 28 days of your return home with booking reference and full details of your complaint.

In respect of cruises which commence in the EU complaints pursuant to EU Regulation 1177/2010 must be sent to us as soon as possible. We will respond within 28 days. If you are not happy with our final decision you can refer your complaint to the Cruise Line International Association which is the voluntary complaints body authorised by the Department of Transport to deal with complaints at [email protected] .

13. Arbitration

We are a Member of ABTA, membership number V4744. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com .

Disputes arising out of, or in connection with your booking which cannot be amicably settled may be referred to arbitration under a special independent scheme arranged by ABTA which provides for a simple arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or obtained from www.abta.com. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this.

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/ . This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

14. Behaviour and damage

You are responsible for any damage or loss caused by you. Full payment for any such damage or loss must be made on demand as soon as possible. If in our or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled to terminate the holiday of the person(s) concerned and or require you to leave the accommodation or other service. We will have no further responsibility to you. No refunds will be made. You must not solicit other persons for commercial purposes or advertise goods or services without our prior written permission.

15. Conditions of suppliers.

16.Passports, visas and health requirements

For guidance we have details on our website of general passport and visa requirements applicable to our holidays, together with details of any compulsory health requirements. It is, however, your responsibility to ensure you have and comply with passport and visa requirements, and you are aware of all recommended vaccinations and health precautions. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to comply with these requirements.

17. Foreign Office advice

18. Financial security and ABTA membership

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 3430). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

*The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk .

We are a member of ABTA (ABTA number V4744). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com . For further information about ABTA, the Code of Conduct and the arbitration scheme contact ABTA at 30 Park Street, London, SE1 9EQ www.abta.com .

19. Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at https://ec.europa.eu/transport/modes/air/safety/air-ban/search_en . We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 Changes and cancellation by us will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, website and/or on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions and the ability of passengers to check in on time.

Specific instructions relating to departure and travel arrangements will be sent with your travel documents approximately 2 weeks before departure. Please check your tickets very carefully to ensure you have the correct flight times. Flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements.

20. Delay and Denied Boarding Regulations

For cruises which begin in the EU, EU Regulation 1177/2010 applies. Any liability we have for providing accommodation is limited to €80 per passenger for a maximum of 3 nights.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. We are not the carrier and have no liability to you under this Regulation. If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints Service. See www.caa.co.uk

21. Brochure / website / advertising material accuracy

The information contained in our brochure, website and other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

22. Children

For holidays other than cruises, we are unable to accommodate children under 9 years old at the date of departure. For cruises, the minimum age limit is 12 years old at the date of departure. We reserve the right to limit the number of children on any particular cruise. Any minor must be accompanied by and share a cabin with an adult aged 21 or over. If the adult is not the minor’s parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian prior to sailing.

23. Health and safety

You must attend all mandatory safety briefings and drills at the commencement of the holiday and any subsequent briefings or drills required during the holiday by any carrier or supplier.

You must at all times comply with rules and regulations and the orders and directions of carriers and our suppliers and warrant that your conduct will not impair the safety of others.

We, carriers, our suppliers and/or the relevant authorities are entitled to administer a public health questionnaire at any time. You must complete the questionnaire and supply accurate information regarding any symptoms of illness. We may deny boarding to any passenger who has symptoms of any viral or bacterial illness. You must report illness and you may be required to remain in your cabin or hotel room as required by the ship’s captain or the hotel manager. Refusal to comply with any of these procedures may result in your holiday being terminated. We have no liability to you in the event that we cancel or curtail your holiday as referred to in this clause.

In respect of cruises which commence in an EU Member State and where necessary in order to meet applicable international, European and national safety requirements and/or where the design or structure of the ship or port infrastructure and equipment, including port terminals, makes it impossible to carry out the embarkation, disembarkation or carriage of a passenger suffering from a disability of reduced mobility in a safe or operationally feasible manner, we and the carrier are entitled to refuse a booking from the person concerned. Passengers must be fully mobile to travel on any cruise. We cannot provide individual assistance to any passenger for walking, embarking or disembarking or travelling on other forms of transportation. In the event that you require assistance with embarking or disembarking from the ship at the first or last port as a result of your reduced mobility or disability, please advise us at the time of booking but in any event no later than 48 hours before the assistance is required. Some ships may not have elevators. You must check at the time of booking. Some excursions require a good level of physical fitness and do not have vehicles and/or there are restrictions re access. Regulation 1177/2010 may be viewed at http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32010R1177&from=EN and the DFT Guidance at https://www.gov.uk/government/publications/draft-guidance-notes-relating-to-regulation-eu-no-1177-2010 .

While we take reasonable steps to minimise noise and vibrations on the cruise ships, you acknowledge and accept that some noise and vibration may be experienced on vessels and that we will not be liable to you in relation to such noise and vibration.

24. Food allergies

25. Smoking

Passengers must observe the non-smoking policy on board the ships, hotels and other transport provided. If smoke is detected in any accommodation, a cleaning fee of £165.00 per occurrence will be billed to the passenger's account. Smoking restrictions include e-cigarette smoking. If there is violation of the non-smoking policy, then passengers may be disembarked from the ship or asked to leave the hotel without refund.

26. Indemnity

You must indemnify us and the carrier for all penalties, fines, charges, losses or expenses incurred or imposed upon us, the carrier or our suppliers by virtue of an act or violation of law by you and or any breach of these terms and conditions or any carrier’s or suppliers terms and conditions of conditions of carriage.

27. Pregnancy

The river cruise ships, yachts and Star Clipper ships do not have doctors or facilities to deliver babies or provide-natal treatment. We recommend that women who are less than 12 weeks pregnant seek medical advice prior to travel.

For safety reasons women past their 24th week of pregnancy at any stage of the cruise cannot be carried on board. Airlines also have restrictions.

Pregnant women are required to produce a fitness to travel certificate based on the proposed holiday itinerary and transport provider’s requirements. The carrier expressly reserves the right to refuse passage to board to any passenger who appears to be in an advanced state of pregnancy and the carrier shall have no liability whatsoever in respect of either such refusal and/or the carriage.

28. Medical facilities/treatment on board and ashore

There are no doctors on board any of the river cruise ships, yachts and Star Clipper ships in our programme. Should you require medical attention during your holiday then local medical services can be contacted for emergency treatment. The cost of such treatment is your sole responsibility. We are not be liable for any aspect of medical treatment provided to you ashore or in resort.

If you have any medical condition which may need treatment during a cruise, this must be disclosed at the time of booking in order for a risk assessment to be undertaken as to whether you can be safely carried. You may be asked to provide medical evidence for this purpose. Carriage is dependent on the nature and extent of the medical condition, the itinerary and length of cruise.

In relation to other holidays please notify us in writing of any medical or reduced mobility needs at the resort or on transport provided by us. This includes adapted hotel rooms and assistance at airports.

In relation to your own medical equipment, there are limited storage facilities on board ships and in hotels. You must check prior to booking if the equipment is allowed on board aircraft, ships or hotels. Scooters cannot be carried on board ships due to space limitations and reasons of safety.

29. Disability/wheelchairs/service animals

During our holidays, we visit many historical sites and often enjoy walking tours of various places of interest. Some holidays, therefore, may not be suitable for clients of impaired mobility.

Our priority is always the comfort and safety of passengers as well as complying with the strict legal requirements relating to safety of life at sea and inland waterways. In order to achieve these objectives, passengers with reduced mobility or disability or who need assistance dogs should at the time of booking provide as much detail as possible of the matters set out on our website at https://www.rivieratravel.com.au/about/faqs/european-river-cruise . Passengers may be required to be accompanied or may be refused carriage. You warrant that you have considered the INFORMATION TO PASSENGERS FOR REDUCED MOBILITY AND DISABILITIES and that you have made all relevant notifications to us.

Please be aware that there are no wheelchair accessible cabins on any of the river cruise ships, yachts and Star Clipper ships used on our cruises. Disabled rooms in hotels are limited in number and so must be prebooked and subject to availability.

30. Security

You consent to a reasonable search being made of your person, property, cabin, hotel room and to the removal and confiscation or destruction of any object which may, in our opinion or that of any carrier or supplier will impair the safety of others or of property or be illegal or inconvenience others.

31. Assistance while away

In the event you end up in difficulty (of any sort) during your holiday, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.

32. Data Protection

Personal data relating to individuals shall be collected, processed, stored and used securely and in accordance with relevant data protection laws. You consent to the collection, processing, storing and use of your personal data to enable us to perform the holiday. This may include providing your details to Governments, immigration, port state control, police, flag state and other competent authorities and / or as may be required by law. In the case of emergencies you consent to our providing personal data to doctors, next of kin, our insurers and advisors and your medical insurers. Personal Data shall only be kept for as long as is necessary or required by law.

33. Law and Jurisdiction

Save as provided by law and subject to the provisions of the Regulation all claims must be brought in the English courts which shall have exclusive jurisdiction and shall be subject to English law.

Our Quality Promise

Quality promise.

To be eligible for our Quality Promise, customers must notify us of the Equivalent Holiday available at a lower price either before booking, or within 48 hours of confirming their booking. If Riviera deems the Holiday to be of equivalent quality, then we will offer a price match. To be deemed as equivalent quality, the Holiday must meet the following criteria. The destination, duration and itinerary must be the same, even if the itinerary stops are not in the same order. Inclusions (excursions, meals and experiences) must be equivalent. The departure date must be the same. Flight or rail options must be equivalent; including departure gateway, Air line/ rail provider and time of day. The Accommodation must be equivalent, in respect of location, star-rating, board basis and facilities. The Quality Promise only applies to the core elements of the holiday (including tour or cruise, flights and transfers if booked as a package, or tour/cruise only), and only applies to the base price of the Holiday - exclusive offers, loyalty benefits or promotions offering upgrades or add-ons free of charge do not apply. Evidence must be provided to Riviera via a website link to the equivalent Holiday, or an official quote provided by a licensed travel agent or tour operator within the last 48 hours. If any elements of the Holiday differ, it is at Riviera's sole discretion as to whether to price match.

Flexible Booking Conditions: Promotions and Offers

Free flexible booking.

Change the date of your holiday, anytime until your final balance payment is due. Applicable for new bookings made after 1 January 2022 and before 31 December 2022, for holidays departing in 2022 and 2023. Balance payment due dates apply as per full booking conditions. Bookings can be transferred to an alternative departure within the same departure year for no administration charge, with the exception of any irrecoverable costs that have already been committed on your behalf - for example non-refundable flight costs. Holidays can be changed to a different date on the same itinerary, or another itinerary of equivalent or higher value departing in the same departure year. If the new holiday is more expensive, the difference in price will be added to your final balance. If an offer or promotion was applied to the original booking, it will be at Riviera's sole discretion as to whether this can be transferred to the new holiday. Bookings cannot be transferred to a future departure year. A booking cancelled before balance due date must be re-booked within 7 days, otherwise normal cancellation charges will apply. For amendments and cancellations after balance due date, normal cancellation charges will apply. Riviera Travel reserves the right to withdraw or amend this policy at any time.

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River Cruising

Riviera travel Covid 19 cancellation policy

By jo-b , March 11, 2020 in River Cruising

New flexible booking policy

We recognise you may be feeling cautious about making a cruise booking or travelling at this time. That is why we have introduced a new temporary Flexible Booking Policy to give you extra peace of mind. The policy allows you to change or cancel your cruise departure date up until 24 hours before your planned departure. This policy covers all bookings for European river cruises and Mediterranean yacht cruises made before 30th April 2020 to travel before 30th November 2020.

This temporary exception to our standard booking policy allows you to amend your cruise booking up until 24hrs before departure. You will then be entitled to receive a credit voucher for the amount you have paid for your cruise. This credit can be used to rebook an alternative cruise straight away, or you may wish to hold onto your credit voucher until you are ready to make a decision on a new departure date. The credit will remain valid for any European River Cruises or Mediterranean Yacht Cruises departing up until 30th November 2020.

You must notify us of your intent to change or cancel your cruise at least 24hrs prior to your flight departure time, or your embarkation time if you booked a cruise only arrangement. Credit vouchers expire on 30th November 2020 and are not exchangeable for cash.

If you have queries or concerns, please do not hesitate to contact us.

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2 weeks later...

Now updated

If booked for a cruise departing AFTER 24 April

Travel advice for river and yacht cruises departing from 24 th April 2020

We plan to resume sailing from 24 th April, but because nobody really knows how things will evolve, we understand you may have some concerns about your booking. Rest assured if circumstances do change such that your holiday is impacted in some way, then we’ll contact you directly.

If you are unsure about travelling, you’ll be pleased to know we have introduced a new temporary Fully Flexible Bookings policy for customers due to travel from 24 th April 2020 onwards. It offers the following options:

Transfer your booking up to 24 hours before departure free of charge.
Transfer your booking to any other river or mediterranean yacht cruise departing up to 30 th November 2021.

If you’d like to discuss your options, you can call us on 01283 742300 or email us at [email protected] . Excludes "A Russian Odyssey Aboard the MS Rossia" and "A Journey on the Mekong" river cruises, Clipper and Ionian Odyssey yachts.

4 months later...

notamermaid

This is how it stands with Riviera Travel UK: https://www.rivieratravel.co.uk/about/useful-information/fco-travel-advice

Hope it all works out for them. The advice against travel on cruises from the Foreign Office in the UK was lifted in July for river cruises. Which essentially means Riviera Travel can operate properly again with their river cruise section.

Looking forward to seeing their ships on my river again. For now, one of their ships (chartered from Scylla), the George Eliot, is moored in Traben-Trarbach on the Moselle as a floating hotel.

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Booking Conditions

Bamberg town hall on the bridge, Bavaria

These booking conditions set out the terms of your contract with Riviera Tours Limited trading as Riviera Travel

View our full booking conditions, view our core policies.

Your Booking Conditions

1) making your booking.

We will confirm your holiday by issuing a confirmation invoice to the party leader who confirms they have authority on behalf of the Booking Party including minors (under the age of 18) to make a booking and accept these booking conditions on behalf of everyone in the Booking Party. You are responsible for obtaining and providing all information and payments required by us in accordance with these booking conditions. A binding contract comes into existence when we issue the confirmation invoice.

The relevant deposit must be paid to confirm your booking. The balance of the holiday cost is due 75 days (101 days for all cruises) prior to the departure. If full payment is not made on time, we will cancel your booking and keep all payments paid at that date and levy the cancellation charges shown in clause 8. If booking within 75 days (101 days for all cruises) of departure, full payment must be made at the time of booking.

A binding contract comes into existence when we issue the confirmation invoice.

3) Your financial protection

We are Riviera Tours Limited, New Manor 328 Wetmore Road, Burton on Trent, Staffordshire, DE14 1SP.

In compliance with The Package Holidays and Travel Trade Act 1995 (Republic of Ireland), an insurance policy has been arranged with Arcus Solutions, to protect Republic of Ireland customers’ prepayments in the unlikely event of our financial failure, and paid in respect of travel inclusive packages sold by the Policyholder to Republic of Ireland customers with travel departing from Republic of Ireland, European Union and United Kingdom for:

a refund of such prepayments if customers have not yet travelled, or
making arrangements to enable the holiday to continue if customers have already travelled; and
repatriation of customers as may be applicable, subject to the terms of the insurance policy.

In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request.

This policy is provided by:

Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000€ – Téléphone: +44 (0) 207 065 5300. www.arcus-solutions.fr
RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr
Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09
RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances

This policy is underwritten by Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.

View the Irish Total Payment Protection (topp) Policy information

4) The price of your holiday

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power services, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (any price difference if the alternative is of a lower value can be used towards an optional excursion, towards a future Riviera Travel holiday or refunded), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5) Special requests

Special requests must be advised at the time of booking. Unless specifically confirmed by us in writing, all special requests are subject to availability and may incur an additional charge at your hotel. Please note that any special requests will not be binding and do not form part of your contract.

6) 'No flight' holidays: your responsibility

It is your responsibility to ensure that you arrive at the stated embarkation point at the required time for any ship that forms part of your holiday. If you are late, whilst we will make reasonable efforts to assist you in joining the ship, this may not be possible and in such circumstances your holiday will be treated as cancelled and you will not be entitled to any price reduction, refund or any other compensation.

7) Changes by you

Any amendments other than name changes and transfer of your booking to another person are discretionary and we may not be able to agree to them. Any amendments we agree after issue of the confirmation invoice will incur an administration fee of at least €50 per person plus any costs incurred by us and or charged by our suppliers. Some amendments may be treated as a cancellation of the original booking which will require payment of the applicable cancellation fee. A change of holiday dates is a cancellation of the original booking and the cancellation charges in clause 8 apply. Name changes are allowed 7 days or more prior to travel. All costs must be paid before the amendment can be affected.

8) Cancellation by you

Please note that if you cancel any insurance premiums you have paid, these may be non-refundable as they do not form part of your holiday contract.

All Cruises

All long haul and European tours

You can cancel your holiday without paying cancellation charges if unavoidable and extraordinary circumstances occur at your holiday destination which significantly affect the performance of your holiday.

9) Insurance

You must have valid and appropriate travel insurance for the full duration of your trip. You should ensure that your policy provides at least comparable cover to that provided by the policy of our insurance partner. We may ask you to provide evidence of your travel insurance and if you cannot do so or do not purchase any such insurance we will not allow you to travel and will treat your holiday as cancelled with the applicable cancellation fee being due.

10) Changes or cancellation by us

Changes to confirmed holiday arrangements sometimes have to be made and we reserve the right to do so in accordance with this clause. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your contract. Where we have to do so, clauses 10(4) and 10(5) will apply.
All alterations which are not significant in accordance with Clause 10(1) will be treated as insignificant changes. Insignificant changes include, but are not limited to; a change of flight time of less than 12 hours, change of airline, change of departure airport, change to the type of aircraft (if advised) or destination airport.
Our holidays require a minimum number of passengers to enable us to operate them and we reserve the right to cancel any holiday where this minimum number is not achieved by notifying you not less than 20 days prior to departure. Failure to achieve this minimum number does not, however, oblige us to cancel.
If we have to significantly alter any of the main characteristics of your confirmed arrangements, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) if you do not wish to accept the alteration, details of any substitute package we are able to offer (and any price reduction where this is of a lower quality or cost, or any price increase where this is of significantly higher quality or cost); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any substitute package offered; and (iv) the period within which you must inform us of your decision and what will happen if you do not do so.

11) Unavoidable and extraordinary circumstances

We cannot accept liability or pay any compensation where the performance of our obligations is prevented or affected, as a result of unavoidable and extraordinary circumstances. This means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, pandemics, fire, closure, restriction or congestion of airspace, airports and ports, an operating ban on the carrier due to perform your flight, Department of Foreign Affairs Travel advice and all other events outside our control.

12) Our liability to you

We are responsible for the proper performance of the travel services included in your contract. This means we, or our supplier(s) of services must perform those travel services with reasonable care and skill. You must inform us without undue delay of any lack of conformity to the contract which you perceive during your holiday.
If any of the travel services are not performed in accordance with the contract, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: (i) you or another member of your party; or (ii) a third party unconnected with the provision of the travel services in the holiday contract and is unforeseeable or unavoidable; or (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements.
The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
Liability for incidents on any of the international sea cruises will be regulated by EC Regulation 392/2009 (hereinafter referred to as “The Regulation”) provided the carriage by sea satisfies the definition in the Protocol of 2002 to the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea 1974. A summary of the Regulation click here . The Regulation limits the liability of the carrier in respect of passengers and their luggage in the event of accidents. In the event of death or personal injury, we would be limited to a maximum of 400,000 SDR or in the event of terrorism 250,000 SDR, if found liable. These damages can be reduced for any contributory negligence of the passenger. In the event of loss or damage to luggage we would be limited to a maximum of 2,250 SDR subject to a deductible of 149 SDR per person, if found liable. The provision of a safe in the cabin on the ship does not effect whether a charge is levied or not. The daily conversion rates for Special Drawing Rights (SDRs) can be found on the International Monetary Fund website at www.imf.org .
Where your contract includes carriage on inland waterways the liability of the carrier to all passengers shall be determined in accordance with the Convention on Limitation of Liability for Maritime Claims. The limit for claims involving death or personal injury is 175,000 SDR per passenger per carriage. The Strasbourg Convention as amended applies to vessels navigating on waterways located in the territory of a state party which limits passenger claims involving death or personal injury to 60,000 SDR per person subject to a maximum of 6,000,000 SDR.
You can ask for copies of the travel service contractual terms, or the international conventions.
Under EU Law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible, of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
This entire clause 12 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. We are not responsible for any services which do not form part of our holiday contract with you.
Please note, the travel services we have agreed to provide or arrange as part of our contract will be subject to the laws and applicable standards of the country in which they are provided. This means that on occasions, you might find standards to be lower than those you are used to in Ireland.

13) Complaints and problems

All complaints and any problems must be reported whilst on holiday at the time you become aware of them and confirmed in writing. If you remain dissatisfied you must write to us within 28 days of your return with booking reference and full details of your complaint.

In respect of cruises which commence in the EU complaints pursuant to EU Regulation 1177/2010 must be sent to us as soon as possible. We will endeavour to respond within 28 days. If you are not happy with our final decision you can refer your complaint to the Cruise Line International Association which is the voluntary complaints body authorised by the Department of Transport to deal with complaints at [email protected] .

You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

14) Behaviour and damage

holiday and/or require you to leave the accommodation or other service. We will have no further responsibility to you. No refunds will be made. You must not solicit other persons for commercial purposes or advertise goods or services without our prior written permission.

15) Conditions of suppliers

16) Passports, visas, health & entry requirements

17) Department of Foreign Affairs Travel Advice

The Department of Foreign Affairs publishes regularly updated travel information on its website https://www.dfa.ie/travel/travel-advice/which we recommend you consult before booking and in good time before departure.

18) Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at https://lexparency.org/eu/32005R2111/. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. On occasions we may take bookings prior to the airlines/rail schedules being confirmed, whilst the route will be shown on your confirmation and ATOL certificate, the actual flight/rail times will be advised as soon as we have the schedules confirmed. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 10 Changes and cancellation by us will apply. Such a ban would constitute unavoidable and extraordinary circumstances. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, website and/or on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors the ability of passengers to check in on time.

19) Brochure / website / advertising material accuracy

The information contained in our brochure, website and other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

20) Children

21) Health and safety

You must attend all mandatory safety briefings and drills at the commencement of the holiday and any subsequent briefings or drills required during the holiday by any carrier or supplier. You must at all times comply with rules and regulations and the orders and directions of carriers and our suppliers and warrant that your conduct will not impair the safety of others.

We, carriers, our suppliers and/or the relevant authorities are entitled to administer a public health questionnaire at any time. You must complete the questionnaire and supply accurate information regarding any symptoms of illness. We may deny boarding to any passenger who has symptoms of any illness. You must report illness or any symptoms of illness and you may be required to remain in your cabin or hotel room as required by the ship’s captain or the hotel manager. Refusal to comply with any of these procedures may result in your holiday being terminated. We have no liability to you in the event that we cancel or curtail your holiday for the reasons referred to in this clause.

In respect of cruises which commence in an EU Member State and where necessary in order to meet applicable international, European and national safety requirements and/or where the design or structure of the ship or port infrastructure and equipment, including port terminals, makes it impossible to carry out the embarkation, disembarkation or carriage of a passenger suffering from a disability of reduced mobility in a safe or operationally feasible manner, we and the carrier are entitled to refuse a booking from the person concerned. Passengers must be fully mobile to travel on any cruise. We cannot provide individual assistance to any passenger for walking, embarking or disembarking or travelling on other forms of transportation. In the event that you require assistance with embarking or disembarking from the ship at the first or last port as a result of your reduced mobility or disability, please advise us at the time of booking but in any event no later than 48 hours before the assistance is required. Some ships may not have elevators. You must check at the time of booking. Some excursions require a good level of physical fitness and do not have vehicles and/or there are restrictions re access. Regulation 1177/2010 may be viewed at https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=celex%3A32010R1177.

22) Covid-19 Requirements

You must advise us if during your holiday you have any symptoms of Covid-19, however mild they may be. The symptoms include but are not limited to, high temperature or fever, a new continuous cough, shortness of breath or difficulty breathing, a loss or change to your sense of taste or smell, muscle aches, headaches and fatigue.

23) Food Allergies

24) Smoking

Passengers must observe the non-smoking policy on board the ships, hotels and other transport provided. If smoke is detected in any accommodation, a cleaning fee of €200 per occurrence will be billed to the passenger’s account. Smoking restrictions include e-cigarette smoking. If there is violation of the non-smoking policy, then passengers may be disembarked from the ship or asked to leave the hotel without refund.

25) Indemnity

You must indemnify us and the carrier for all penalties, fines, charges, losses or expenses incurred or imposed upon us, the by you and or any breach of these terms and conditions or any carrier’s or suppliers’ terms and conditions of conditions of carriage.

26) Pregnancy

For safety reasons women past their 24th week of pregnancy at any stage of the cruise cannot be carried on board. Airlines also have restrictions.

27) Medical facilities/treatment on board and ashore

28) Disability/wheelchairs and service animals

During our holidays, we visit many historical sites and often enjoy walking tours of various places of interest. Some holidays, therefore, may not be suitable for clients of impaired mobility. Before you make your booking, we will advise you as to whether the proposed holiday arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.

Our priority is always the comfort and safety of passengers as well as complying with the strict legal requirements relating to safety of life at sea and inland waterways. In order to achieve these objectives, passengers with reduced mobility or disability or who need assistance dogs should at the time of booking provide as much detail as possible of the matters. Please contact us on +44 (0) 1283 742300. to discuss further. Passengers may be required to be accompanied or may be refused carriage. You warrant that you have considered the information to passengers for reduced mobility and disabilities and that you have made all relevant notifications to us.

29) Assistance whilst away

In the event you end up in difficulty (of any sort) during your holiday, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.

30) Security

31) Data Protection

We are a data controller for the purposes of the Data Protection Act 2018 and the Data Protection Acts 1988 - 2003 (data protection laws). Personal data will be collected, processed, stored and used securely and in accordance with our privacy policy and data protection laws. Please see our data protection privacy policy .

32) Law and Jurisdiction

Save as provided by law and subject to the provisions of the Regulation all claims must be brought in the Courts of Ireland which shall have exclusive jurisdiction and shall be subject to Irish Law.

Our Core Policies

Our price promise.

If the price of your holiday reduces after you've booked, we’ll give you a future travel voucher for the difference in cost plus 25%. If we offer an added-value benefit or free upgrade to a holiday after you’ve booked, we will apply the same upgrade or add-on to your booking. If this is not possible for any reason, then we’ll give you a future travel voucher for the same value plus 25%. It will be at Riviera's sole discretion whether to offer a future travel voucher or added value benefit to make up the difference in cost. The Price Promise applies to the core elements of the Holiday you have booked with Riviera (including tour or cruise, flights and transfers if booked as a package, or tour/cruise only). The Price Promise is applicable to the final value payable at the time of booking, taking into account any discounts or promotions you may already have received when booking. The Holiday must be like-for-like to be eligible for the Price Promise; including date, departure airport and cabin category. The Price Promise does not apply to exclusive offers. Future Travel Vouchers may only be used on a new booking of a Rivera Travel holiday of 7 days or more, and must be redeemed by making a new booking within 12 months from the date stated on the voucher. Future Travel Vouchers have no cash value, and cannot be transferred.

Our Quality Promise

Happy in every sense or your money back

To qualify you must raise your concerns with the Riviera Travel tour manager or cruise director and state your intention to take advantage of this guarantee within the first 24 hours of arrival at your holiday destination, they will endeavour to resolve any issues. If by the end of Day Two a solution cannot be reached, Riviera Travel will arrange and cover the cost for you to return to the starting point of your holiday arrangements with us from the next available location. We will also refund the total cost of your Riviera Travel holiday, although no refunds will be made for any additional costs incurred such as overnight hotels, airport travel, insurance, etc. The guarantee does not affect standard booking conditions or pre-departure cancellation policy. Valid on holidays of 8 days or more. Valid on 'land only' holidays. The guarantee will not apply where the situation is beyond our control.

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What to do if you need to modify or cancel your reservation

Here you will find a step-by-step guide to find out the options and steps to modify or cancel your reservation with the excellence collection..

Since the onset of the pandemic, border closures, and new travel restrictions, at The Excellence Collection we have developed this quick and easy guide with all our offers of flexible options to book, reschedule, modify, or cancel your next Caribbean journey at ease.

We are aware that plans can always change, causing you the need to cancel or reschedule your reservation. No problem! You can now do any of those changes to your reservation from our website or, through our Call Center agents.

Below you will find a step-by-step guide to book, modify or cancel your reservation with us.

To book your next stay with us

To proceed with your reservation, you can book directly through our website or contact us via Call Center.
Select your suite and desired travel dates.
Book with our best rate guarantee.
Wait for the confirmation e-mail to arrive at your inbox.
Now you are ready to enjoy Extraordinary Moments, Made to Keep!

NOTE: Enjoy the benefits of booking direct with Excellence Resorts through our Call Center and official websites

To cancel your reservation

Did you know that you can cancel a confirmed reservation by following the below-mentioned steps in our official channels? Here is how:

You can visit the “ Manage Reservation ” section on our website, submit your booking reference number, and voilà, your reservation is now canceled.
Likewise, you can also contact us via our Call Center, where our agents will be more than ready to assist you with your cancellation. Please note that the waiting time may be longer, due to the high volume of calls being received.

Understanding the world situation we are going through due to COVID-19, we are currently experiencing a high rate of booking cancellations. Our team is actively working to process all requests in a timely manner. Please note that this might represent a delay in the refunds.

Take in mind that for cancellations of direct bookings received 24 hours or more prior to arrival, no cancellation fee is due but, cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. Free cancellation does not apply to non-refundable rates.

To modify your reservation

You can contact us at our Call Center, or
If your reservation was made with a refundable rate and the charge has not been done yet to your credit card, you have the cancellation option with the chance to make a new reservation.
Please note that in both cases, a rate change or availability can exist.

To book, modify or cancel reservations through third-party websites

In case you need to cancel or modify a reservation made through a third party, you must contact them directly.
Please note that some cancellation penalties could apply.

NOTE: Regardless of how you book, don’t forget you can do your Online Check-In directly on our website, click here .

There you go! The step-by-step guide to what to do if you need to modify or cancel your reservation with The Excellence Collection.

For more information about the hotels, destinations, and more, please visit us at https://www.theexcellencecollection.com/

Are you ready to soon enjoy the picturesque Caribbean scene while enjoying an unparalleled stay with us? We know you are!

Was this blog helpful? We would love to hear back from you. Follow the conversation on Facebook and Instagram !

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Riviera Terms and Conditions

01727 860526 [email protected]

Terms & Conditions

CANCELLATIONS

In the event of cancellation of a hire by the hirer the following scale of charges will apply: 1. Cancellation more than 7 days in advance – No charge 2. Between 7 days and 48 hours – 50% of the hire charge 3. Within 48 hours – full charge, no refund

CONDUCT ON VEHICLE AND DAMAGE

The driver is responsible for the safety of his vehicle and passengers and must be allowed to decide what conduct and behaviour is permissible in the vehicle. Standing on seats or on the roof is not permitted and the hirer will defray the cost of making good any damage done to the vehicle by passengers.

LUGGAGE, EQUIPMENT, PERSONAL BELONGINGS ETC.

There is room for reasonable amounts of baggage and equipment which will be carried at the discretion of the driver. All items are carried at the passenger’s risk and the Company will not be responsible for any loss or damage however caused, it is the passenger’s responsibility to properly insure their luggage, personal effects, etc. against loss or damage.

LOST PROPERTY

All articles are deposited at the Riviera Executive Travel Ltd head office, to which all enquiries should be addressed. A handling charge will be made for each item.

LEGAL PROVISIONS

The Road Traffic Act 1960 and other statutory provisions regulate the hiring of the vehicle, its use and the conveyance and behaviour of passengers. The hirer undertakes to comply with all laws and regulations relating to contract operations.

DRIVERS HOURS AND REST PERIODS

All regulations related to drivers’ hours and rest periods must be complied with.

Children are carried in accordance with the provisions of the relevant regulations.

ALTERATIONS TO CONTRACT

The Company accepts no responsibility for the non-observance of any alterations to the hiring arrangements unless agreed to and confirmed in writing by the Company beforehand.

ROUTES AND TIMES

The shortest and most direct route in both directions will be taken unless otherwise specified and you will be liable for any extra time incurred or mileage covered to meet a party’s requirements, in addition to those quoted for.

RESPONSIBILITY

The Company does not guarantee to complete any journey in any given time and, apart from the cover conferred by the compulsory statutory insurance against third party risks as required by Section 151 of the Road Traffic Act 1960 and Section 148 of the Road Traffic Act 1972, it does not accept responsibility for any loss, damage, inconvenience, injury or death arising from any accident, breakdown or delay attributable to response beyond the control of the Company.

The vehicle must be used only by the Hirer and may not be sub-let without the Company’s prior written consent. The Hirer must also advise all the passengers in advance of the Conditions of carriage.

No vehicle may carry any passenger in excess of the authorised seating capacity visually displayed within the vehicle.

The Company reserves the right to substitute other operators’ vehicles for its own to carry out any journey, if necessary.

No unauthorised bill, poster or placard may be displayed on any vehicle.

NATIONAL EMERGENCY

In the event of a National Emergency, strike or for any reason beyond the control of the Company, the Company reserves the right to cancel any booking and to refund any monies paid without further obligation.

Complaints regarding the Companies vehicles, drivers or officials or concerning any other matter relating to the contract should be made, in writing within 14 days, to Riviera Executive Travel Ltd, Unit 17 Brick knoll park, Ashley Road, Herts, Al1 5UG.

VARIATIONS OF CONDITIONS OF HIRE

No agent or employee of Riviera Executive Travel Ltd nor any customer or hirer, is empowered to vary the Conditions of Hire in any way whatsoever. Any variation will only be deemed binding upon the Company if confirmed in writing by the Company and signed by the Company Secretary.

Contact Us Today on 01727 860526

Areas We Cover

Aylesbury - Baldock - Berkhampstead - Bishop's Stortford - Borehamwood - Broxbourne - Buntingford - Bushey - Chesunt - Harpenden - Harrow - Hatfield - Hemel Hempstead - Hertford - Hertfordshire , - Bedfordshire , Buckinghamshire - Hitchin - Hoddesdon - Letchworth - London - Luton - Potters Bar - Radlett - Redbourn - Rickmansworth - Royston - Sawbridgeworth - South Mimms - St Albans - Stanmore - Stanstead - Stevenage - Tring - Ware - Watford - Welham Green - Welwyn Garden City

Theatre Trips
Sporting Events
Airport Transfers
Private Hire
Inquiry / Booking Form

1) Making your booking

The relevant deposit must be paid to confirm your booking. The balance of the holiday cost is due 8 weeks* prior to the departure. If full payment is not made on time, we will cancel your booking and keep all payments paid at that date and levy the cancellation charges shown in clause 8. If booking within 8 weeks* of departure, full payment must be made at the time of booking.A binding contract comes into existence when we issue the confirmation invoice. *91 days for all European River Cruises, Yacht & Tall Ship Cruises and 14 weeks for Oberammergau Passion Play, Salzburg & Lake Constance.

3) Your financial protection

We are Riviera Tours Limited, New Manor 328 Wetmore Road , Burton on Trent , Staffordshire , DE14 1SP.

We hold an Air Travel Organiser's Licence issued by the UK Civil Aviation Authority (ATOL number 3430). When you buy an ATOL protected flight or flight inclusive package from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The Civil Aviation Authority can be contacted at Gatwick Airport South, West Sussex, RH6 0YR, UK tel +44 (0)333 103 6350, e-mail [email protected] www.caa.co.uk.

If your holiday does not include flights, we provide full financial protection for your holiday by way of a bond held by ABTA - The Travel Association, 30 Park Street, London, SE1 9EQ, www.abta.com. You agree to accept that in the even of our insolvency ABTA may arrange for the services you have bought to continue, or a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service supplier provides the services you have bought, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA's Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.

4) The price of your holiday

Please note, advertised prices may have changed by the time you book your holiday and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. We reserve the right to change prices and correct errors in advertised prices at any time before or after your holiday is confirmed. Subject to the correction of errors or amendment costs, once your booking is confirmed we can change your holiday price only in certain circumstances: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power services, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure. We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (any price difference if the alternative is of a lower value can be used towards an optional excursion, towards a future Riviera Travel holiday or refunded), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5) Special requests

Special requests, must be advised at the time of booking. Unless specifically confirmed by us in writing, all special requests are subject to availability and may incur an additional charge at your hotel. Please note that any special requests will not be binding and do not form part of your contract.

6) 'No flight' holidays: your responsibility

Sometimes we may be able to offer tour or cruise-only holidays subject to availability. Please call for details. If you choose one of these holidays, your tour or cruise will begin at the hotel or ship stated in the itinerary. You must make your own travel arrangements, including any flight or rail travel, plus transfers to the first hotel or ship, and onwards from the final hotel or ship. We will not be liable for the cost of any travel arrangements you put in place if the tour or cruise is cancelled or the starting point of your cruise or tour in destination has changed. You must send us details of your travel arrangements at least eight weeks prior to your departure. It is your responsibility to ensure that you arrive at the stated embarkation point at the required time for any ship that forms part of your holiday. If you are late, whilst we will make reasonable efforts to assist you in joining the ship, this may not be possible and in such circumstances your holiday will be treated as cancelled and you will not be entitled to any price reduction, refund or any other compensation.

7) Changes by you

You can transfer your booking to another person who satisfies all the conditions applicable to the contract by giving us notice in writing as soon as possible and no later than 7 days before departure. Such a transfer may incur fees, charges or other costs and we will inform you of these before the transfer is confirmed. You and the person to whom your booking is transferred will be responsible for paying any fees, costs and/or charges we incur in making the transfer. Any amendments other than name changes and transfer of your booking to another person are discretionary and we may not be able to agree to them. Any amendments we agree after issue of the confirmation invoice will incur an administration fee of at least £15 per person plus any costs incurred by us and or charged by our suppliers. Some amendments may be treated as a cancellation of the original booking which will require payment of the applicable cancellation fee. A change of holiday dates is a cancellation of the original booking and the cancellation charges in clause 8 apply. Name changes are allowed 7 days or more prior to travel. All costs must be paid before the amendment can be effected.

8) Cancellation by you

Subject to clause 31 below, you can cancel your holiday at any time by writing (letter or email) to us at our offices. Cancellation will be effective when received by us. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as set out below. Where a percentage is shown, this is a percentage of the total cost of your holiday. Please note that if you cancel any insurance premiums you have paid, these may be non-refundable as they do not form part of your holiday contract.

All River and Ocean Cruises:

Oberammergau Passion Play, Salzburg & Lake Constance:

All other holidays and mid-haul departures:

Long haul departures :

In addition, change or cancellation of flights and other transport costs can result in 100% cancellation charges irrespective of the date of cancellation. Part cancellation will require recalculation of the holiday price and we will re-invoice you accordingly. If a cancellation results in single occupancy of a cabin or hotel room, a single person supplement will be payable except where 100% cancellation charges have been paid by the person cancelling. You can cancel your holiday without paying cancellation charges if unavoidable and extraordinary circumstances occur at your holiday destination which significantly affect the performance of your holiday.

9) Insurance

You must have valid and appropriate travel insurance for the full duration of your trip. You should ensure that your policy provides at least comparable cover to that provided by the policy we offer as shown on our website and brochures. We may ask you to provide evidence of your travel insurance and if you cannot do so or do not purchase any such insurance we will not allow you to travel and will treat your holiday as cancelled with the applicable cancelation fee being due.

10) Changes or cancellation by us

Changes to confirmed holiday arrangements sometimes have to be made and we reserve the right to do so in accordance with this clause. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your contract. Where we have to do so, clauses 10(4) and 10(5) will apply.
All alterations which are not significant in accordance with Clause 10(1) will be treated as insignificant changes. Insignificant changes include, but are not limited to; a change of flight time of less than 12 hours, change of airline, change of departure airport between London airports, change to the type of aircraft (if advised) or destination airport.
Our holidays require a minimum number of passengers to enable us to operate them and we reserve the right to cancel any holiday where this minimum number is not achieved by notifying you not less than 20 days prior to departure. Failure to achieve this minimum number does not, however, oblige us to cancel.
If we have to significantly alter any of the main characteristics of your confirmed arrangements, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) if you do not wish to accept the alteration, details of any substitute package we are able to offer (and any price reduction where this is of a lower quality or cost, or any price increase where this is of significantly higher quality or cost); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any substitute package offered; and (iv) the period within which you must inform us of your decision and what will happen if you do not do so.
If you choose to cancel your booking in accordance with clause 10(4), we will refund all payments you have made to us within 14 days of the date we receive your written cancellation. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (as defined in clause 11).
Occasionally, it may be necessary to cancel confirmed holiday arrangements. We reserve the right to terminate your contract for any reason but we will not do so after the date for payment of the balance of your holiday price has passed unless this is due to unavoidable and extraordinary circumstances. If (i) we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this without undue delay or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been achieved and we notify you of cancellation for this reason as referred to in clause 10(3). We will refund all monies you have paid to us within 14 days of the date we inform you of the cancellation but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred. We may be able to offer you comparable alternative arrangements which you may choose to book in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case clause 2 will apply
We will, where appropriate, pay you the compensation in the table below. This compensation will not be payable where a change is not significant or we have to make a change or cancel as a result of unavoidable and extraordinary circumstances or we have to cancel because the minimum number of bookings has not been achieved as referred to in clause 10(6).
In the event that unavoidable and extraordinary circumstances occur in the place of destination of your holiday or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges.

We cannot guarantee that cruises will call at every port on the itinerary. Cancellation of part of the itinerary, substitution of ports or unavailability of some services will not amount to a significant alteration. View our European River Cruise Assurance

11) Unavoidable and extraordinary circumstances

We cannot accept liability or pay any compensation where the performance of our obligations is prevented or affected, as a result of unavoidable and extraordinary circumstances. This means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, pandemics, fire, closure, restriction or congestion of airspace, airports and ports, an operating ban on the carrier due to perform your flight, UK Foreign, Commonwealth & Development office advice and all other events outside our control.

12) Our liability to you

1) We are responsible for the proper performance of the travel services included in your contract. This means we, or our supplier(s) of services must perform those travel services with reasonable care and skill. You must inform us without undue delay of any lack of conformity to the contract which you perceive during your holiday.

2) If any of the travel services are not performed in accordance with the contract, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: (i) you or another member of your party; or (ii) a third party unconnected with the provision of the travel services in the holiday contract and is unforeseeable or unavoidable; or (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

3) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements.

4) Our liability (including liability for death, injury or illness) will also be limited in accordance with and/or in an identical manner to:

(a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and

(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

5) Liability for incidents on any of the international sea cruises will be regulated by EC Regulation 392/2009 (hereinafter referred to as "The Regulation") provided the carriage by sea satisfies the definition in the Protocol of 2002 to the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea 1974. A summary of the Regulation may be found here:

http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=URISERV:tr0018&from=EN .

The Regulation limits the liability of the carrier in respect of passengers and their luggage in the event of accidents. In the event of death or personal injury, we would be limited to a maximum of 400,000 SDR or in the event of terrorism 250,000 SDR, if found liable. These damages can be reduced for any contributory negligence of the passenger. In the event of loss or damage to luggage we would be limited to a maximum of 2,250 SDR subject to a deductible of 149 SDR per person, if found liable. The provision of a safe in the cabin on the ship does not effect whether a charge is levied or not.

The daily conversion rates for Special Drawing Rights (SDRs) can be found on the International Monetary Fund website at www.imf.org .

6) Where your contract includes carriage on inland waterways the liability of the carrier to all passengers shall be determined in accordance with the Convention on Limitation of Liability for Maritime Claims. The limit for claims involving death or personal injury is 175,000 SDR per passenger per carriage. The Strasbourg Convention as amended applies to vessels navigating on waterways located in the territory of a state party which limits passenger claims involving death or personal injury to 60,000 SDR per person subject to a maximum of 6,000,000 SDR.

(7) You can ask for copies of the travel service contractual terms, or the international conventions.

(8) Under EU Law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

(9) If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary acommodation, if possible, of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

(10) This entire clause 12 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. We are not responsible for any services which do not form part of our holiday contract with you.

(11) Please note, the travel services we have agreed to provide or arrange as part of our contract will be subject to the laws and applicable standards of the country in which they are provided. This means that on occasions, you might find standards to be lower than those you are used to in the UK.

13) Complaints and problems

All complaints and any problems must be reported whilst on holiday at the time you become aware of them and confirmed in writing. If you remain dissatisfied you must write to us within 28 days of your return to the UK with booking reference and full details of your complaint.

In respect of cruises which commence in the EU complaints pursuant to EU Regulation 1177/2010 must be sent to us as soon as possible. We will endeavor to respond within 28 days. If you are not happy with our final decision you can refer your complaint to the Cruise Line International Association which is the voluntary complaints body authorised by the Department of Transport to deal with complaints at [email protected].

14) Arbitration: ABTA

We are a Member of ABTA, membership number V4744. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can not resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com .

Disputes arising out of, or in connection with your booking which cannot be amicably settled may be referred to arbitration under a special independent scheme arranged by ABTA which provides for a simple arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or obtained from www.abta.com . Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this.

15) Behaviour and damage

You are responsible for any damage or loss caused by you. Full payment for any such damage or loss must be made on demand as soon as possible. If in our or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we shall be entitled to terminate your holiday and/or require you to leave the accommodation or other service. We will have no further responsibility to you. No refunds will be made. You must not solicit other persons for commercial purposes or advertise goods or services without our prior written permission.

16) Conditions of suppliers

17) Passports, visas and health requirements

18) Foreign travel advice

To the best of our ability, we will provide you with up-to-date information at the time of your booking in relation to Covid-19 requirements and restrictions at your destination and where possible, we will endeavour to keep you updated with any significant developments that affect your booking. It is your responsibility to ensure you are aware of any and all Covid-19 requirements at your destination and in your home country on return, including testing requirements which may be required prior to travel, whilst on holiday and on return. We accept no liability for any issues that occur from your failure to keep yourself updated. For regularly updated government advice please refer to the government website at https://www.gov.uk/foreign-travel-advice

19) Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at https://ec.europa.eu/transport/modes/air/safety/air-ban/search_en . We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 10 Changes and cancellation by us will apply. Such a ban would constitute unavoidable and extraordinary circumstances. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, website and/or on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions and the ability of passengers to check in on time.

20) Brochure / website / advertising material accuracy

The information contained in our brochure, website and other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

21) Children

22) Health and safety

You must attend all mandatory safety briefings and drills at the commencement of the holiday and any subsequent briefings or drills required during the holiday by any carrier or supplier.

You must at all times comply with rules and regulations and the orders and directions of carriers and our suppliers and warrant that your conduct will not impair the safety of others.

We, carriers, our suppliers and/or the relevant authorities are entitled to administer a public health questionnaire at any time. You must complete the questionnaire and supply accurate information regarding any symptoms of illness. We may deny boarding to any passenger who has symptoms of any illness. You must report illness or any symptoms of illness and you may be required to remain in your cabin or hotel room as required by the ship’s captain or the hotel manager. Refusal to comply with any of these procedures may result in your holiday being terminated. We have no liability to you in the event that we cancel or curtail your holiday for the reasons referred to in this clause.

23) Food Allergies

24) Smoking

25) Indemnity

26) Pregnancy

For safety reasons women past their 24th week of pregnancy at any stage of the cruise cannot be carried on board. Airlines also have restrictions.

27) Medical facilities/treatment on board and ashore

28) Disability/wheelchairs and service animals

Our priority is always the comfort and safety of passengers as well as complying with the strict legal requirements relating to safety of life at sea and inland waterways. In order to achieve these objectives, passengers with reduced mobility or disability or who need assistance dogs should at the time of booking provide as much detail as possible of the matters set out on our website at www.rivieratravel.co.uk/reducedmobilityinformation. Passengers may be required to be accompanied or may be refused carriage. You warrant that you have considered the information to passengers for reduced mobility and disabilities and that you have made all relevant notifications to us.

29) Assistance whilst away

In the event you end up in difficulty (of any sort) during your holiday, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.

30) Security

31) Data Protection

We are a data controller for the purposes of the EU General Data Protection Regulation (GDPR) and Data Protection Act 2018 (data protection laws). Personal data will be collected, processed, stored and used securely and in accordance with our privacy policy and data protection laws. Please see our data protection privacy policy .

32) Law and Jurisdiction

Save as provided by law and subject to the provisions of the Regulation all claims must be brought in the English courts which shall have exclusive jurisdiction and shall be subject to English law.

33) Covid-19 Cancellation Protection

You must notify us of your need to cancel for a Covid-19 reason as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the Covid-19 reason.

Your Travel Insurance may cover the cost of your lost holiday and we will ask you to contact your insurer in the first instance.

If your insurer will not allow the cost of your lost holiday as part of your claim, we will transfer your full booking value to a future booking. Please note that for us to do this, evidence must be provided. If you have what you believe to be Covid-19 symptoms, you must arrange and take a test as soon as possible. We may also ask for evidence of your refused insurance claim.

We reserve the right to refuse to allow you to transfer your booking where we are not reasonably satisfied that you are cancelling for a Covid-19 reason. In such circumstances normal cancellation terms will apply.

Your Covid-19 reason must prevent you safely joining your scheduled departure and will take into account current applicable UK Government, your nationality’s government and/or destination government coronavirus guidance.

For the purposes of these terms a “Covid-19 reason” is either a confirmed diagnosis of Covid-19 within 30 days prior to departure or an order, via the NHS’s track & trace team, to self-isolate due to contact with a person who has, or may have, Covid-19.

Flexible Booking Conditions: Promotions and Offers

Happy in every sense or your money back.

Free Flexible Booking

Amend your booking for free up to 45 days before departure is valid on an entirely new booking only, and can only be used once. New bookings for 2022 can be changed for free up until 31 December 2021. A booking cancelled 45 days or more before departure must be re-booked within 7 days, otherwise normal cancellation charges will apply. Transfers from a 2020 booking, plus Private Tours, Bespoke Groups, cruises outside Europe, Russian Odyssey cruises and flight upgrades are excluded. For amendments and cancellations within 44 days of departure, normal cancellation charges will apply. Seaventure 2021 cruises are excluded. Riviera Travel reserves the right to withdraw or amend this policy at any time.

This offer is for £100 per person off a booking on any 5, 6 or 7 day European river cruise and for £200 off a booking on any 8 day and 15 day European river cruises. To be eligible for this offer you must have a Refund Credit Note or a Holding Credit held from March 2020 and use these funds to book your new European river cruise or have recently received a refund from Riviera Travel. This offer is available if you have cancelled at a loss of deposit on any 2020 or 2021 holiday. The new booking must be made with the same passengers as the original booking. This offer can only be used once, cannot be used in conjunction with any other offer and is subject to change and availability. This offer expires on 31st August 2021. Thank You Offer The ‘Thank you offer’ is only available to selected customers who have been sent the offer via email or direct mail and cannot be transferred. The offer entitles you to an extra £100 per person off a river cruise of up to 7 days or a European tour, or an extra £200 per person off a river cruise of 8 days or more or a worldwide tour. This offer can only be used once and is subject to change and availability. Offer expires on 30 September 2021.

River Cruising

Riviera travel Covid 19 cancellation policy

By jo-b , March 11, 2020 in River Cruising

New flexible booking policy

If you have queries or concerns, please do not hesitate to contact us.

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2 weeks later...

Now updated

If booked for a cruise departing AFTER 24 April

Travel advice for river and yacht cruises departing from 24 th April 2020

Transfer your booking up to 24 hours before departure free of charge.
Transfer your booking to any other river or mediterranean yacht cruise departing up to 30 th November 2021.

4 months later...

notamermaid

This is how it stands with Riviera Travel UK: https://www.rivieratravel.co.uk/about/useful-information/fco-travel-advice

Looking forward to seeing their ships on my river again. For now, one of their ships (chartered from Scylla), the George Eliot, is moored in Traben-Trarbach on the Moselle as a floating hotel.

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Ozzy Osbourne Cancels Monster Movie Convention Appearance on Doctor’s Orders

By Jon Blistein

Jon Blistein

Ozzy Osbourne was forced to drop out of an appearance at a monster movie convention in Arizona next month on doctor’s orders.

Osbourne’s wife/manager Sharon Osbourne broke the news in a video statement shared on social media earlier this week. She didn’t offer any specific reason for the cancellation, saying only that Osbourne was “unable to travel at this time.”

Sean Clark, who owns the convention booking agency Convention All Stars, added: “Ozzy really, really wanted to attend Mad Monster Party in AZ next month but unfortunately his doctor said he has to sit this one out. Let’s all wish Ozzy the best and a speedy recovery.”

The entire Osbourne family was set to appear at the Mad Monster Party, taking place July 12 through 14 in Phoenix. In her statement, Sharon said their son, Jack, would still be on-hand “flying the flag for the Osbournes.” And Clark added, “Jack will be bringing pre-signed items to be sold at the show for those wanting to get something signed by Ozzy or the family.”

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Amidst his health battles, Osbourne has made several attempts to return to the stage, but all have fallen short. In an interview with Rolling Stone UK last year , the musician bluntly stated that he may never perform live again: “I’m not going to get up there and do a half-hearted Ozzy looking for sympathy. What’s the fucking point in that? I’m not going up there in a fucking wheelchair.”

Earlier this year, Osbourne was inducted into the Rock and Roll Hall of Fame as a solo artist (he was inducted as a member of Black Sabbath back in 2006). Speaking with Rolling Stone after receiving the honor, Osbourne said he was “happy” he was “alive to see all this,” and said he planned to attend the induction ceremony in October. As to whether he’d make a speech, Osbourne quipped: “I’m not good at making speeches. I don’t like making speeches. I end up mumbling [ laughs ]. I’ll try. I can only try. Bob Dylan don’t like making speeches either.”

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IMAGES

Cancellation Policy Template
Cruise Cancellation Policies
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Covered Reasons for Trip Cancellation
Riviera Travel Review
Booking Cancellation Policy Template

COMMENTS

Flexible Booking Policy
Flexible booking* - Enjoy the flexibility to change your booking before travel, with no fees and no questions asked. You can change your vacation for any reason right up until your final balance payment is due. Applicable for bookings made before December 31 2022, for vacations departing in 2022 or 2023. View the full terms and conditions below.
Booking Conditions
Find out the cancellation charges and terms for your Riviera Travel holiday. You can cancel up to 100 days before departure and get a refund of your deposit, or up to 56 days and get a partial refund of your balance.
Conditions
You may contact us by e-mail at [email protected], call your travel agent or call us at 888-838-8820. 2. Payment. A non-refundable deposit of $600 per person must be paid to confirm your booking. The balance of the trip cost is due 101 days prior to the departure.
Flexible Booking Policy
Flexible booking* - Enjoy the flexibility to change your booking before travel, with no fees and no questions asked. You can change your holiday for any reason right up until your final balance payment is due. Applicable for bookings made before 31 December 2022, for holidays departing in 2022 and 2023. View the full terms and conditions below.
Conditions
A booking cancelled before balance due date must be re-booked within 7 days, otherwise normal cancellation charges will apply. For amendments and cancellations after balance due date, normal cancellation charges will apply. Riviera Travel reserves the right to withdraw or amend this policy at any time.
Riviera travel Covid 19 cancellation policy
The policy allows you to change or cancel your cruise departure date up until 24 hours before your planned departure. This policy covers all bookings for European river cruises and Mediterranean yacht cruises made before 30th April 2020 to travel before 30th November 2020.
Booking Conditions
Find out the terms and conditions of your contract with Riviera Travel, including cancellation policy, price promise, and quality promise. Read the full document or view the core policies for more details.
Riviera Travel Review
Book a holiday with Riviera Travel. Riviera Travel refund, cancellation and surcharge policy. Riviera travel is a Which? Recommended Provider (WRP), which means that, as well as being one of the most highly rated holiday firms in our survey, it has also guaranteed to offer a full refund, or free changes, if the Foreign Office (FCDO) changes its ...
General FAQs
Our Customer Service team can be contacted either by telephone on 01283 688 455 or by email at [email protected]. If your booking includes rail travel our Customer Service Team will be able to add seat requests to your booking. These requests cannot be guaranteed and are subject to availability. View our opening hours.
Riviera Travel
22 reviews. 18 helpful votes. 71. Re: Riviera Travel. 4 years ago. Save. Do not THINK of using this company. Their booking conditions promise a refund in 14 days if they cancel.. Currently thet are refusing to refund money paid for a cancelled cruise, for 20 MONTHS.
General FAQs
If you wish to cancel your booking, please inform us as soon as possible by email to [email protected]. Or in writing to: Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.
What to do if you need to modify or cancel your reservation
Here is how: You can visit the "Manage Reservation" section on our website, submit your booking reference number, and voilà, your reservation is now canceled. Likewise, you can also contact us via our Call Center, where our agents will be more than ready to assist you with your cancellation. Please note that the waiting time may be longer ...
Silversea, Riviera River Cruises Update Cancellation Policies
Guests who cancel will be provided with a Future Cruise Credit. As part of Silversea's March 5 cancellation policy, for all sailings departing July 31 - December 31 guests will be able to ...
Booking conditions
We will also refund the total cost of your Riviera Travel holiday, although no refunds will be made for any additional costs incurred such as overnight hotels, airport travel, insurance, etc. The guarantee does not affect standard booking conditions or pre-departure cancellation policy. Valid on holidays of 8 days or more.
Is there any way to cancel our reservations and...
2 answers. Reviewed this property. Gary997. Providence Forge, Virginia. 0. Votes. Suggest that you contact your travel agent, Riviera Mayan front desk or whomever you originally used for the reservation. If you did not purchase travel insurance, you may be out of luck. over a year ago.
Terms & Conditions
In the event of cancellation of a hire by the hirer the following scale of charges will apply: 1. Cancellation more than 7 days in advance - No charge 2. Between 7 days and 48 hours - 50% of the hire charge 3. Within 48 hours - full charge, no refund.
My Account FAQs
What can I do on My Account? You can: Update and add your personal & passenger details for bookings, along with paying your balance. See your current and past bookings in your name and get personalised suggestions for your next holiday. Get the latest news/updates from the Riviera Travel team and manage your wishlist and saved searches.
Vidanta Cancellation Policy
2. Re: Vidanta Cancellation Policy. 4 years ago. Having stayed at Vidanta a few times ( Mayan Palace and Grand Mayan ), you need to go to your paperwork, for your booking and answers. Re the Cancellation Policy. We also have a reservation coming up soon, at Grand Bliss in Vidanta. Based on how we reserved, we're due to lose $1,000 for that week ...
Riviera travel
We will also refund the total cost of your Riviera Travel holiday, although no refunds will be made for any additional costs incurred such as overnight hotels, airport travel, insurance, etc. The guarantee does not affect standard booking conditions or pre-departure cancellation policy. Valid on holidays of 8 days or more.
Barcelo
8 posts. Barcelo - book direct but no cancellation allowed? 4 years ago. I prefer to book direct with the resort but there is no cancellations or changes allowed after booking. Whereas booking through expedia has "reserve now, pay later" for the same room. I tried looking for the fine print on this to see if there is a catch.
Riviera Travel Terms and Conditions
We will also refund the total cost of your Riviera Travel holiday, although no refunds will be made for any additional costs incurred such as overnight hotels, airport travel, insurance, etc. The guarantee does not affect standard booking conditions or pre-departure cancellation policy. Valid on holidays of 8 days or more.
Nice Is Quietly Becoming the Coolest Destination on the French Riviera
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Riviera travel Covid 19 cancellation policy
The policy allows you to change or cancel your cruise departure date up until 24 hours before your planned departure. This policy covers all bookings for European river cruises and Mediterranean yacht cruises made before 30th April 2020 to travel before 30th November 2020. This temporary exception to our standard booking policy allows you to ...
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