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• Cruise News

Queen Mary 2 Cancels Transatlantic Voyages

Sarah Bretz, Contributor

• April 24, 2023

On Sunday morning, guests scheduled to board Cunard’s ship Queen Mary 2 were informed by the cruise line that their transatlantic crossing voyage was canceled — the day they were supposed to board.

An email to booked guests said “ Queen Mary 2 arrived into Southampton last night for assessment of a technical issue. Unfortunately, after further investigation, it has been confirmed that this work will take longer to resolve than anticipated and the ship is unable to sail until this is completed.”

“Therefore, we are so sorry to advise that voyage M310/A on Queen Mary 2 can no longer continue as planned to New York and is now cancelled.”

Cunard did not offer details as to exactly what the technical issue is, but there are reports that it’s an engine problem. There hasn’t been any indication that the ship will need to go into dry dock or to a shipyard for repairs.

All guests who were booked on the April 23rd voyage are receiving a full refund and a 20 percent future cruise credit. It will be done automatically, with the future cruise credit registered to guests’ Cunard World Club number. The future cruise credit can be used on any future booking prior to April 23, 2025.

Shore excursions pre-purchased through Cunard will also be automatically refunded to the original payment method.

MORE: New Discovery Channel Docu-Series Showcases Crew Life on a Cruise Ship

Many guests are reporting that passengers from England who showed up to the terminal yesterday were sent home. International guests who were already in town preparing to board the ship were offered a night on board the vessel while alternative travel arrangements are made.

The cancellation of one-way cruises, especially transoceanic ones, can be a hassle because many people use them as a way of transportation to either start a vacation across the ocean or get back home from a vacation.

While most Americans who were set to go home via Queen Mary 2 will likely just take a flight instead, that’s not possible for some.

Cunard is one of the only cruise lines in the world that allows pets on board, and many guests use the QM2 transatlantic crossing as an alternative way versus flying to travel with their pets.

Some pets cannot fly, which makes the cancellation a bigger problem. As well, some people can’t — or don’t want to — fly, which poses another issue.

The April 30th trip from New York City back to Southampton has also been canceled. This is expected because — depending on how long repairs take — the ship would likely not be able to make it across the Atlantic fast enough to arrive in the U.S. by April 30th.

Luckily, those who live in Europe, are already in the U.S., and don’t want to take a flight to get back home may have a few options, as many cruise lines are currently repositioning ships from the U.S. to Europe for the summer.

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Cunard Cancels Crossings Onboard the Queen Mary 2

• April 29, 2023

Cunard has recently cancelled two transatlantic crossings onboard the Queen Mary 2.

Scheduled to sail on April 23 and April 30, 2023, the cruises couldn’t go ahead due to technical reasons, the company said in statements sent to booked guests.

“The Queen Mary 2 arrived into Southampton last night for assessment of a technical issue,” Cunard explained on a later issued on April 23.

“Unfortunately, after further investigation, it has been confirmed that this work will take longer to resolve than anticipated and the ship is unable to sail until this is completed,” the company continued.

As a result, the statement added, the Voyage M310/A had to be cancelled.

Sailing from Southampton to New York, the seven-night crossing was scheduled to depart on April 23 and included six full days at sea.

A second crossing was also cancelled due to the same technical issue. In a separate statement, Cunard informed guests sailing on the April 30 departure that the cruise is no longer going ahead.

“We are sorry to advise of the cancellation of Voyage M311A from New York to Southampton,” the company said.

“This is due to necessary technical maintenance taking place on the ship in Southampton this week,” the latter added.

Returning to the UK, the one-way voyage was scheduled to sail from New York. Set to arrive in Southampton on May 7, the seven-night eastbound itinerary also included six full days at sea.

Passengers affected by both cancellations will receive full refunds to their original method of payment, Cunard said, in addition to a Future Cruise Credit (FCC) of 20 percent of the amount paid for the cancelled reservations.

The FCC will be automatically set up and can be used for any future booking booked prior to April 23, 2025.

“Once again, we are sincerely sorry for the inconvenience this will cause,” Cunard added on both statements.

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• Cunard Line

QM2 Cancellation 23rd & 30th April

By avalon1025 , April 23, 2023 in Cunard Line

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Heard she’s not leaving,  any cancelled crossings?

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Host Hattie

Just now, avalon1025 said: Heard she’s not leaving,  any cancelled crossings?

Where's this from  ?

I was due on this crossing and have had a text and an email saying it's cancelled.

Full refund and 20% FCC offered.

Solent Richard

8 minutes ago, Host Hattie said: Where's this from  ?

All over facebook....

I Quote...' they cancelled it today. We’re on the New York return leg. Our friends who we were going to meet for a big birthday next week are in Southampton waiting to get on. I don’t know how Cunard could cancel so close to embarkation when they knew there was an engine problem."

11 minutes ago, Host Hattie said: Where's this from  ?

Been quoted on a few FB pages:

Queen Mary 2 arrived into Southampton last night for assessment of a technical issue. Unfortunately, after further investigation, it has been confirmed that this work will take longer to resolve than anticipated and the ship is unable to sail until this is completed.

Therefore, we are so sorry to advise that voyage M310/A on Queen Mary 2 can no longer continue as planned to New York and is now cancelled.

You will receive a full refund and a Future Cruise Credit of 20% of monies paid. This will be set up automatically and will be registered to your Cunard World Club number. You will be able to use this Future Cruise Credit on any future booking booked prior to 23rd April 2025.

Any shore experiences purchased for this voyage will also be fully refunded to the original payment method.

If you booked your voyage as part of a holiday package with a third party tour operator, your operator will be in touch with you regarding any gesture of goodwill.

Once again, we are sincerely sorry for the inconvenience this will cause.

Kind regards,

I've moved this discussion into a new thread. 

I feel for Cunard, A double whammy as many American passengers were due to transfer from Queen Victoria this morning for the trans Atlantic voyage home on Queen Mary 2.  

Just now, Solent Richard said: I feel for Cunard, A double whammy as many American passengers were due to transfer from Queen Victoria this morning for the trans Atlantic voyage home on Queen Mary 2.  

I'm affected (but am fortunately not stranded like many) but yes, I agree.

Yes sister in law, husband and friends due to leave today and have been told that it has been cancelled due to technical issues! They are distraught as are we and am now wondering how this gets resolved and they make it to NY. Any thoughts?

2 minutes ago, Holibobsue said: Yes sister in law, husband and friends due to leave today and have been told that it has been cancelled due to technical issues! They are distraught as are we and am now wondering how this gets resolved and they make it to NY. Any thoughts?

Considering the numbers involved my best guess (speculation) is that Cunard are at this moment busy seeking to charter an aircraft (or two). I don't have any idea at the numbers involved however.

Oh dear. We've got a massive trip planned starting on the QM2 30 April in NY,  with weeks in the UK, a trip on the QV, and then back on QM2.  We can't fly over so the entire thing will have to be canceled if they cancel M311. 

Cunard isn't chartering anything. We are stuck in the UK trying to find last-minute arrangements to get back home to the US. 

This was our way home from vacation, it is going to be an expensive pain to find another way back.

3 minutes ago, mdavid17 said: Cunard isn't chartering anything. We are stuck in the UK trying to find last-minute arrangements to get back home to the US.    This was our way home from vacation, it is going to be an expensive pain to find another way back.

I have a friend working at this moment at the 'Ocean Terminal'. He sent me this text seconds ago...

' Yes, just heard UK passengers are being sent home when they arrive. International passengers are being offered a night onboard whilst travel arrangements are sorted! '

TouchstoneFeste

Don't know if this has happened before, but can anyone comment on how this might affect the follow-on crossing, eastbound NYC-Southampton on April 30? 

Sincerely sorry for those immediately affected. 

4 minutes ago, TouchstoneFeste said: Don't know if this has happened before, but can anyone comment on how this might affect the follow-on crossing, eastbound NYC-Southampton on April 30?    Sincerely sorry for those immediately affected. 

You'd think it would be cancelled  unless she steam across and full speed in 4 days or so (as they used to in the old days - not sure that QM2 can go that fast) 

24 minutes ago, esrs said: Oh dear. We've got a massive trip planned starting on the QM2 30 April in NY,  with weeks in the UK, a trip on the QV, and then back on QM2.  We can't fly over so the entire thing will have to be canceled if they cancel M311. 

If anything the last few years have taught us all that havinga few backup plans is always good.  Might be worth double checkingif there are alternative cruise ship heading in the general direction if you really can't fly. 

1 minute ago, lissie said: If anything the last few years have taughts us all that havinga few backup plans is always good. 

True, although I didn't really have a backup plan for this! If our crossing is cancelled, at least we ought to have enough time to grab a flight. (On Coronation day.)

5 minutes ago, lissie said: If anything the last few years have taught us all that havinga few backup plans is always good.  Might be worth double checkingif there are alternative cruise ship heading in the general direction if you really can't fly. 

Yeah, we had backups for everything except the failure of QM2.  I don't think there is an alternative ship going from NY-Southampton.  Oh for the days of multiple ocean liners!

2 minutes ago, esrs said: Yeah, we had backups for everything except the failure of QM2.  I don't think there is an alternative ship going from NY-Southampton.  Oh for the days of multiple ocean liners!

Actually, rather unbelievably I think I've found an option- I assume Bayonne NJ is near you?  (NBI'm not a TA - just checked one of my cruise search sites out of curiosity - not Cunard - but probably cheaper than flying at this stage 

7 minutes ago, esrs said: Yeah, we had backups for everything except the failure of QM2.  I don't think there is an alternative ship going from NY-Southampton.  Oh for the days of multiple ocean liners!

Yes there are - see above - it must be repositioning season 

Aloha. We love the QM2 having sailed in her many times since day 1. So sorry to hear about this situation and the effect on so many. I wish everyone my best and blessings.

14 minutes ago, lissie said: Yes there are - see above - it must be repositioning season 

Ooh, thanks for that.  I don't think my husband will go transatlantic in anything but the QM2 but I appreciate seeing the option.  I might just get him on a first class flight and doing the research now. Many factors to consider including weeks of cars and hotel bookings in the UK but will have all the possibilities on hand.  Thank you.

1 minute ago, esrs said: Ooh, thanks for that.  I don't think my husband will go transatlantic in anything but the QM2 but I appreciate seeing the option.  I might just get him on a first class flight and doing the research now. Many factors to consider including weeks of cars and hotel bookings in the UK but will have all the possibilities on hand.  Thank you.

Best of luck! 

Hopefully @safarigal will be able to update us on what is happening with those already on board and expecting to sail home.

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Queen Mary 2

Cruise line Cunard

• Southampton (England)
• New York (NYC Manhattan-Brooklyn)
• Hamburg (Germany)
• Sydney (NSW Australia)
• Hong Kong (China)

Queen Mary 2 current position

Queen Mary 2 current location is at North East Atlantic Ocean (coordinates 50.56595 N / -15.66105 W) cruising at speed of 24 kn (44 km/h | 28 mph) en route to GBSOU>USNYC. The AIS position was reported 1 hour ago.

Current itinerary of Queen Mary 2

Queen Mary 2 current cruise is 23 days, round-trip The Norwegian Fjords . The itinerary starts on 23 May, 2024 and ends on 15 Jun, 2024 .

Specifications of Queen Mary 2

•   Itineraries
•   Review
•   Wiki

Queen Mary 2 Itineraries

Queen mary 2 review, review of queen mary 2.

The 2004-built RMS Queen Mary 2 cruise ship is the oldest and most famous of all Cunard liners, with fleetmates the sisterships MS Queen Victoria (2007) and MS Queen Elizabeth (2010), and Cunard's newest liner (2024-built) Queen Anne .

The vessel (IMO number 9241061) is currently Bermuda- flagged (MMSI 310627000) and registered in Hamilton . The previous flag state/registry was the UK/Southampton (MMSI 235762000).

History - construction and ownership

Cunard Line is a British-American cruise brand, operated by Carnival UK and owned by Carnival Corporation (shipowner). Cunard is headquartered in Southampton (England UK) and is among the world's oldest passenger shipping companies . In 2015, Cunard Line celebrated its 175th anniversary.

Cunard held the Blue Riband for the fastest Atlantic voyage for most of the next 30 years. In 1968 Cunard Line withdrew from year-round service to concentrate on cruising and summer transatlantic sailings for vacationers. The Queens were replaced by QE2 (Queen Elizabeth 2), which was designed for her special dual role. In 1998, Carnival Corporation acquired Cunard. Five years later, Queen Elizabeth 2 was replaced on her transAtlantic runs by QM2 (Queen Mary 2).

Currently, Cunard is the only shipping company operating a regularly scheduled passenger service between North America and Europe.

The 1300-passenger ship RMS Queen Mary 2 is Cunard's current flagship, one of the most modern (by design and technologies) and currently the world's biggest ocean liner specifically designed for regular Transatlantic ocean crossings. QM2 was created with perfection, from bow to stern, with gorgeous public areas, lavish restaurants, ballrooms, theatres, bars and lounges, and even a Planetarium (the first at sea). In order for passengers to be well protected when the ship is moving fast (30 knots), invisible windscreens were built.

Stephen Payne was the vessel's naval architect - a CCL-Carnival's designer, who resembled features of some former ocean liners. These aspects include three thick black lines which recall the appearance of the first Queen Mary. Because Queen Mary 2 is too large and cannot dock in all ports, the passengers are ferried in tenders to and from the ship. For transporting passengers to shore, tenders pull up to loading stations, which have large hull doors for hydraulically opening outwards and forming a boarding platform.

The vessel changed its flag-state in 2011 (from London UK to Hamilton Bermuda) in order to allow shipboard weddings at sea. RMS stands for "Royal Mail Ship" - a gesture to Cunard Line's history.

RMS Queen Mary 2 is the only ocean liner with regularly scheduled Transatlantic cruise crossings between England and the USA (Southampton and NYC New York). She provides premium travel experiences with contemporary amenities, highly-trained staff, and most professional crew. By GT-tonnage (148528 tons) QM2 is also one of the world's largest passenger ships .

Cunard QM2's first World Cruise started on January 10, 2007, navigating around the globe for 81 days. On February 20, in Sydney NSW, she met Queen Elizabeth 2 - being also on a World Voyage. Numerous viewers were at the harbor bridge although the queens' arrival time was 5:42 am. This was the first time they met since the original Queen Elizabeth and Queen Mary served in 1941 as troopships.

Queen Mary 2 embarked on a 3-month voyage around the world from Southampton on January 10, 2012. She traveled south and afterward east around Africa, then along the east coastline of Australia heading to Japan and back to Southampton through the Suez Canal.

Another Royal Rendezvous took place in New York on January 13, 2011, at 6:45 pm, in front of the Statue of Liberty. Queen Mary 2 met Queen Victoria and the brand-new Queen Elizabeth. The two other ships- QE and QV crossed the Atlantic in tandem for the event. The fireworks and the red lights of the Empire State Building marked the event. For the celebration of the Diamond Jubilee of Queen Elizabeth II, the Queens met again in Southampton on June 5, 2012.

Decks and Cabins

RMS Queen Mary 2 staterooms (1363 total) include 170 Suites, 813 Balcony, 74 Oceanview (of which 12 Lanai/Atrium-View), 286 Inside rooms, in all 29 categories. The ship has 479 connecting, 26 wheelchair-accessible and 15 studios (single-occupancy cabins). The largest are the Grand Duplex Suites (1600 ft2 / 149 m2 plus 645 ft2 / 60 m2 terrace).

The boat has 18 decks , of which 13 passenger-accessible and 11 with cabins.

Passenger staterooms are in the following types: Standard Inside (no window), Lanai/Standard Atrium View (Standard Inside with a small window), Standard Oceanview (1 small non-opening porthole with seaviews), Britannia Club Balcony and Britannia Balcony (with glass-fronted step-out balconies) and the rest are Suites (Princess, Queen, Penthouse, Royal, Duplex, Grand Duplex).

Theoretically, RMS Queen Mary 2 is a classless ship, but passengers are actually separated (like on all Cunard liners) as their onboard dining locations are according to their cabin's category/cruise fares paid.

Shipboard dining options - Food and Drinks

All Cunard ships have 3 main restaurants offering breakfast, lunch, and dinner: Queens Grill Restaurant is designated for guests staying in Queens Grill accommodations. Evening dining is anytime between 6.30 pm - 9.00 pm. Princess Grill Restaurant - for guests staying in Princess Grill accommodations. Evening dining is anytime between 6.30- 9 pm. Britannia Restaurant - for guests staying in Britannia Balcony, Oceanview or Inside Staterooms. Dining arrangements depend on the class of accommodation passengers have chosen. Most of them prefer the Britannia class and dine in the main restaurant. Passengers can upgrade to a "junior suite" and then dine in Princess Grill, or choose a suite and then dine in the Queens Grill. Thus they are grouped by Cunard as the so-called Grill Passengers who are permitted to the Queens' Grill Lounge and may also use the private area on deck 11 and its whirlpool. The other public areas are allowed to use by all passengers.

Each stateroom is allocated and most cabins are allocated to Britannia restaurant - two-story with 1,300 seats. Princess Grill on deck 7 is for the more expensive staterooms- the Queen's Grill on the same deck - for the very best ones. Fares include all meals in the allocated restaurant and the afternoon tea served in King's Court or Queen's Room. Food is excellent - you may choose different starters, main courses, desserts, being changed every day. Dining optional venues - instead of in allocated restaurants, you can choose to eat in the self-service informal King's Court on deck 7 (with several buffet areas) or in the Golden Lion pub on deck 2. You may have breakfast or lunch at the King's Court area which is open twenty-four hours a day - it serves as a buffet restaurant. Todd English restaurant on deck 8 serves superb food, call in the morning to reserve a table.

Each cabin has free room service with a simple menu - burgers, pasta, crackers which can be ordered by phone at any time. If you order drinks, they are charged at bar prices.

When you book you may request a sitting. The Britannia restaurant has two for dinner - at 6 p.m. and at 8.30 p.m. Princess Grill and Queens Grill do not have sittings - when they are open, you can dine any time you choose. A note for confirmation sitting and table number will be left in your stateroom when you board. Lunch and breakfast do not require allocated tables or sittings.

NOTE: During the ship's major drydock refit in 2016, "Winter Garden" was replaced with "Carinthia Lounge". The new lounge offers alternative breakfast, lunchtime options, and premium coffees. Also during the 2016 refurbishment, "Todd English" (Mediterranean cuisine) was replaced with "The Verandah" - a contemporary French cuisine restaurant. The buffet-style "Kings Court" was completely transformed, with the addition of a smokehouse (alternative dining concept).

Passengers staying in suites are offered new menus in refurbished settings by Princess Grill and Queens Grill restaurants. Britannia Restaurant, Golden Lion pub, and Veuve Clicquot Champagne Bar all boast refreshed menus. Cunard Line has created many of the new menus in its development kitchen in Southampton.

Follows the complete list of Queen Mary 2 restaurants and food bars.

• King's Court (478-seat self-service buffet restaurant, with Chef's Galley area for culinary demonstrations and Chef's Table menu on select evenings; sectioned in 4 casual dining venues - Chef Galley, The Carvery, Lotus, La Piazza)
• Britannia Restaurant (1351-seat, 3-decks high Dining Room; serves open-seating Breakfast and Lunch. Dinners are waiter-served, with 2 assigned sittings at 6 or 8:30 p.m. Inside is the Britannia Club which is a private dining room for Britannia Club Balcony guests)
• The Carvery (offers gourmet English cuisine, reservations are recommended)
• Lotus (Asian cuisine with Chinese, Japanese, Indian and Thai dishes; reservations only)
• La Piazza (24-hour; serves Italian cuisine; reservations recommended)
• Queens Grill Restaurant (206-seat, for Queens Grill Suite guests; with regular and an a la carte menu)
• Princess Grill Restaurant (180-seat, Princess Grill Suite guests only; open-sitting, with the same menu as at the Queens Grill)
• Todd English (216-seat specialty restaurant, reservations are required)
• Boardwalk Cafe (a fast-food bar serving the pool area).

Transatlantic cruise travel is more formal as a dress code. During the day, passengers definitely tend towards country club casual. At night, even when it isn't a formal-designated evening, passengers dress up anyway. There are 3 dress codes in the main restaurants after 6 pm each evening. Which one applies each night is noted in pre-voyage documentation and daily program in all staterooms.

• Formal (men - dinner jacket with a black tie or dark business suit; women- evening dress)
• Semi-formal (men- jacket and a tie; women - cocktail dress/trouser suit)
• Elegant casual (men - a jacket, a tie is optional; women - skirt, dress or trousers). Shorts and T-shirts are not permitted.

Shipboard entertainment options - Fun and Sport

The facilities on Queen Mary 2 include fifteen bars and restaurants, a theatre, casino, ballroom and five swimming pools (four of the ship's five swimming pools are outdoors), together with the first planetarium at sea. You can also use the ship's kennels and nursery. QM2 has a shipboard class dining system.

As it is with most modern passenger ships, the major public rooms onboard are situated on the lowest decks while the passenger cabins are stacked above them. This way the designers made it possible more staterooms to be equipped with balconies not affected by ocean waves.

The Illuminations Theatre, the first at sea Planetarium and a Cinema are on Deck 2, where are also the Empire Casino, the Royal Court Theatre, the Grand Lobby, the Golden Lion Pub, Britannia Restaurant's level 1. The upper level of Illuminations Theatre, Britannia Restaurant, and Royal Court Theatre are on Deck 3, together with a shopping arcade, Queen's Room, Veuve Cliquot (champagne bar), Sir Samuel's (wine bar), Chart Room, G32 Nightclub.

Another public deck (Deck 7) houses the Winter Garden, Canyon Ranch Spa, King's Court, Queen's Grill Lounge, the restaurants Princess Grill and Queen's Grill.

On Deck 8 is the Todd English Restaurant, 8000-volume Library, Book Shop, a large outdoor swimming pool.

QM2 also has a large amount of commissioned artworks (5000+) by artists from 16 different countries. These are visible in the hallways/corridors, lobbies, various public rooms.

Each evening a daily program for the next day will be delivered to your stateroom, showing detailed information about activities on board, opening and closing times of bars, restaurants, and other facilities. There is also an ongoing program of plays, shows, lectures. Several live bands with dancing every evening will entertain you on board. If you prefer disco - visit the G32 nightclub. Do not forget Canyon Ranch spa on deck 7 which offers from massages to manicures, jacuzzis, and saunas.

Cunard cruise ship weddings, ceremonies, and parties could be held in some of the QM2's lounges. There is no chapel on the ship.

Follows the complete list of Queen Mary 2 lounges, clubs and other entertainment venues for kids, teens, and adults.

• Royal Court Theatre (1105-seats, 2-decks high; has a dynamic stage for grand show / musical productions; features concert hall acoustic and high tech equipment). Via a 3-year partnership deal with RSC-Royal Shakespeare Company (2022 through 2025/May-Aug and Sept-Nov), at the Royal Court Theatre are also hosted theatrical performances by RSC actors. The company's program for QM2 includes "Boundless as the Sea" (a piece created by Owen Horsley exclusively for Cunard Line) as well as "Miss Littlewood" (musical show by Sam Kenyon) and "Shakespeare Tales" (informal events with RSC actors performing their favorite pieces (sonnets and speeches) and interacting with the audience.
• Illuminations Theatre (493-seat, 2-leveled, with a giant movie screen; hosts the world's only Planetarium at sea for astronomy shows, virtual reality movies, and high-tech visual programs)
• Grand Lobby Atrium (with a grand piano, grand sweeping staircase, interior glass-wall lifts)
• Golden Lion Pub (123-seat traditional British pub bar; features a large selection of the UK and international beers, large-size TVs, live entertainment, small dance floor)
• Empire Casino (222-seat, 6000 ft2 / 610 m2; with 115 slots and 11 gambling tables, served by Casino Bar)
• Images Photo Gallery & Shop (professional photo-video services; exhibits fine artworks)
• Cunard ConneXions (a complex of 7 rooms that host onboard events)
• Cyber Centre (has 9 Internet computers, with 35 Internet workstations available in the other ConnneXions rooms)
• Clarendon Art Gallery (art auctions and exhibitions; the artworks are all originals)
• Video Arcade (with the newest video games for all passengers)
• Mayfair Shops (shopping arcade; luxury jewelry, watches, fashion clothes, formal wear, QM2 logo merchandise)
• Veuve Cliquot Bar (Champagne bar; the menu also includes tapas and canapes)
• Sir Samuels Bar (specialty coffee/tea and patisserie bar)
• Chart Room (cocktail bar with live jazz)
• Queens Room (2-level formal dancing ballroom; features the biggest dancefloor at sea)
• G32 Disco & Nightclub (named after the QM2 ship's yard number; with live band music and DJ program)
• The PlayZone (club lounge area and nursery for kids; complimentary)
• The Zone (supervised teens club lounge, equipped for kids activities)
• Minnows Pool (QM2 family pool area, with a sunbathing area and a splash pool)
• The Canyon Ranch Spa & Salon complex (size 20000 ft2 / 1860 m2, 2-level; with a Spa, Thalassotherapy Pool, Thermal Suite, Finnish and Herbal Saunas, Treatment Rooms, Relaxation Lounge, Aromatic Steam Room, Beauty Salon)
• Fitness Centre (Gym Room and Weights area; with 8 exercise bikes, 10 Elliptical machines, 14 treadmills, 4 steppers, 2 rowing machines, yoga mats)
• Carinthia Lounge (ex-Winter Garden; 278-seat, size 7000 ft2 / 650 m2 classy lounge and supper club with live plants area, live music performances; serves Afternoon Champagne Tea, specialty cocktails and pre-dinner snacks)
• Queens Grill Lounge (Queens Grill Suite guests only venue with white-glove service and live piano music)
• QM2 Book Shop; The Library (with the largest book selection at sea - over 8000 volumes)
• Terrace Pool Area (with two Whirlpools, poolside bar, sunbathing area, and Band Stand)
• Commodore Club (115-seat indoor observation lounge with panoramic windows and live piano music)
• Boardroom (a lounge for private parties and meetings)
• Churchill's Cigar Lounge (QM2's smokers' room with a selection of fine liquors and cigars)
• Concierge Lounge (private club venue for Princess and Queens Grill guests)
• Atlantic Room (meeting room; doubles as Card Room)
• Queens Grills Terrace (private outside pool area for Queens Grill passengers with bar service and Jacuzzi)
• Pavilion Pool Area (with two Whirlpools, Magrodome, served by the Pavilion Pool Bar)
• 22 kennels for pets (dogs and cats; with a fire hydrant and lamp post in the area reserved exclusively for walking the dogs)
• The Fairways (2 golf simulator machines, 51 golfing course choices)
• Sports Centre (1/2 size basketball court; Deck Games area with quoits, shuffleboard, chessboard, paddle tennis, mini-golf course)
• The Sun Deck's pool area (with Splash Pool and two Whirlpools; a sunbathing area with loungers; served by the Regatta Bar).

Itineraries

Queen Mary 2 itinerary program is based on regular Transatlantic crossings with departures from Southampton England UK , Hamburg Germany , and NYC New York USA . Each year the ship offers an Around the World Voyage sailing roundtrip from Southampton and oneway itinerary segments. QM2 features special Cunard cruises to Canada (New England) and the Caribbean, also with departures from UK and USA.

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Queen Mary 2 Wiki

RMS Queen Mary 2 (QM2) is Cunard Line's oldest and one of the world's most famous ocean liners of all time. As vessel class and design, QM2 is an "ocean liner" designed specifically for regularly scheduled passenger express Transatlantic crossings between the UK and the USA. Departures are from 3 homeports - in the USA ( New York City ), the UK ( Southampton ) and Germany ( Hamburg ). Most of these voyages are according to a fixed Transatlantic schedule with 7-day North Atlantic crossings between Southampton and NYC. The short (7-day) itinerary is usually without any ports of call.

Cunard's QM2 construction was completed on December 23, 2003. The inaugural cruise/maiden voyage to Fort Lauderdale Florida started on January 12, 2004.

The ship's Godmother was HM Queen Elizabeth II (UK's ruling monarch/1926-2022). The naming ceremony was held on January 8th, at Port Southampton. The special event featured live musical performances by the Royal Philharmonic Orchestra/RPO and the Royal Marines Band (the British Navy's musical wing).

The ship was named "RMS Queen Mary 2" in respect of Cunard Line's Royal Mail service.

RMS Queen Mary 2's building cost is over USD 900 million - ranking the vessel nearly 2 times more expensive than most of the currently operated cruise liners. The construction was costly because the ship is big and the materials used were of the highest possible quality. Plus, vessel's construction demanded 40% more steel than an ordinary cruising vessel. When launched in 2004, QM2 became world's biggest cruise liner ever .

QM2's cruising speed of 30 knots (56 kph / 35 mph) ranks it world’s fastest cruise liner currently in operation. The vessel's service speed is 26 knots (48 kph / 30 mph). RMS Queen Mary 2 is the first cruise ship with CODAG propulsion system (“combined diesel and gas”) based on gas turbines that magnify diesel-produced power.

Illuminations Theatre is the first Planetarium at sea. The ship also has the largest Library at sea (8000+ volumes), the first Canyon Ranch SpaClub at sea, a total of 15 dining venues, 5 swimming pools, 620-m wraparound promenade deck, onboard kennels (available only on the transatlantic crossings). QM2 is Post-Panamax vessel (can’t pass through the old Panama Canal locks), designed specifically for Transatlantic crossings. Among the fun facts are, that on Transatlantic crossings, QM2 is supplied with about 65 000 fresh eggs and about 150 tons of food. Propulsion demands are however even more impressive. QM2 ship needs 1850 tons of diesel oil and 1000 tons of fuel for the gas turbines on a regular 7-day North Atlantic crossing between USA and UK. It takes 6 hours to fill her storage tanks.

In August 2004 (during the Summer Olympics in Greece), the ship was chartered and stayed docked for 2 weeks in Port Piraeus (Athens) serving as ship hotel. Among the guests were Tony Blair (UK's Prime Minister), Jacques Chirac (France's President), George W. Bush (USA's President), the whole US Olympic basketball team, John Cleese (UK actor), Richard Dreyfuss (US actor), Harold Evans (UK journalist and author), George Lucas (film director and producer), Carly Elisabeth Simon (US singer), Rod Stewart (UK singer), Donald Trump (media magnate / future US President).

On October 19, 2011, the vessel changed its registry (flag-state) from UK to Bermuda which allows cruise wedding ceremonies to be held on the ship. The word "Southampton" on the stern was replaced with "Hamilton". This was the first time in Cunard's history when its liner was registered not in the UK.

In early-February 2017, Cunard Line announced company's sponsorship of the "Westminster Kennel Club Dog Show". This prestigious all-breed conformation show is held annually in NYC New York since 1877. The onboard show took place on February 11-14. The winner and its owner were offered a free QM2 Transatlantic Crossing.

On December 8, 2017, QM2 operated a cruise-themed after "The New York Times" crossword's 75th anniversary. During "The Crossword Crossing" (7-night Transatlantic cruise NYC to Southampton), QM2 passengers had the unique chance to test their crossword skills and meet the newspaper's crossword experts (including Ben Zimmer, Deb Amlen, Joel Fagliano). They offered insight into the media's popular puzzles via daily scheduled themed events (lectures, game sessions, other activities). The New York Times' first crossword puzzle was published in 1942. It became a daily occurrence by 1950 and is now one of the media's most popular features.

On itinerary August 31-September 7, 2017, the passenger liner hosted the 2nd "Cunard Transatlantic Fashion Week" cruise from Southampton to NYC. These themed voyages bring together some of the world's most renowned fashion brand representatives. On each of the 7 days at sea are hosted fashion shows, formal dinners, exclusive events, workshops, and talks. Among the 2017 voyage's VIPs were Julien Macdonald (celebrity designer) and Colin McDowell (fashion writer). Three new for Cunard pop-up stores on the QM2 ship offered for purchasing latest fashion collection items, including Mulberry (purses and bags), Lucy Choi (designer shoes) and Melissa Odabash (designer swimwear).

An interesting fact is that a baby boy was born on board RMS Queen Mary 2 on January 17, 2016, while en route to New York . The ship was on a transatlantic crossing from Southampton when a German passenger went into labor. The ship doctor delivered the baby. The baby boy, who arrived 3 weeks early, was named Benjamin Brooklyn.

Starting in January each year, RMS Queen Mary 2 "World Cruise" is a huge event on the cruising market. Compared to other lines, Cunard's World Cruises deals offer affordable prices, exciting destinations and "big and famous" ports of call to visit around the world.

Cunard World Cruise 2022 (Queen Mary 2)

RMS Queen Mary 2 has scheduled a 118-day World Voyage 2022 which replaced all scheduled QM2 cruises departing January 3 through April 3, 2022 (including a voyage to South America).

The voyage departs roundtrip from Southampton (104-day, booking code M203I) and from New York City (118-day, booking code M202F) and visits Greece, Israel, Dubai, Sri Lanka, Singapore, Vietnam, Hong Kong China, Australia, Bali, Abu Dhabi, Oman, Italy, Portugal. The itinerary also features two Suez Canal crossings (on both the eastbound and westbound route) and overnights in Haifa, Dubai, Hong Kong, Sydney NSW, Singapore, a late-night departure from Colombo.

Queen Mary 2 World Cruise 2022 is bookable either as a full voyage (118-night / 104-night) or in several shorter segments from NYC (to Dubai, Singapore, Hong Kong, Sydney Australia), Southampton (to Dubai, Singapore, Hong Kong, Sydney NSW, Fremantle) and itineraries departing out of Dubai, Singapore, Hong Kong, Australia. The full itinerary visits 27 ports in 16 countries and 33 UNESCO Sites. Customers with full itinerary (roundtrip) bookings enjoy a Welcome Onboard Reception, services by World Voyage Concierges, use of an exclusive lounge, Gala Event ashore, complimentary daily gratuities.

Prices for the 118-night full voyage (NYC roundtrip Jan 3 - May 1) started from GBP 13000 / ~USD 16900 / ~EUR 14300 per person (inside stateroom at double occupancy). Prices for the 104-night full voyage (UK roundtrip Jan 10 - April 24) started from GBP 10100 / ~USD 13150 / ~EUR 11100 per person (inside stateroom at double occupancy).

RMS Queen Mary 2 refurbishments review

The ship's last drydock was in 2023 (October 23 to November 12, at Damen Shiprepair Rotterdam ) and mainly for routine/general maintenance and class works, inspections, a technical overhaul, hull cleaning and repainting.

QM2's drydock in 2021 (August-September) was at Damen Shiprepair Brest ( Brest France ), during which were conducted mainly general maintenance works, as well as hull cleaning and painting.

During Cunard Line’s 175th anniversary celebrations was announced that QM2 enters 25-day long drydock in 2016 (May 27 to June 21). The drydock (at Blohm+Voss Shipyard in Hamburg Germany ) resulted in the following changes:

The Winter Garden lounge on Lido Deck 7 was redesigned and transformed into the new Carinthia Lounge. The lounge is named after the Cunard's two Carinthia ships – RMS Carinthia (1925-1940) and RMS Carinthia (1956-2006).

On deck 8, the ship’s signature restaurant Todd English was replaced by “The Verandah Restaurant”. The new restaurant (available on both QM2 fleetmates) offers gourmet French regional cuisine (with seasonal influences) plus a fine French wines list. The new specialty dinner is at a surcharge and opens for lunch and dinner only. The Verandah Grill has its own bar selling pre/post-meal drinks.

172 suites (all Princess and Queen Grill suite accommodations on the QM2 ship’s upper decks) were comprehensively redesigned to maximize space. Their decoration was also changed, reflecting the Cunard Line’s history. The changes include new luxury textures in soothing colours and new carpeting (with a rugs-design inspired by the old RMS Queen Mary liner).

Extensive development work involving Cunard guests and the onboard Queen Mary 2 galley teams has been undertaken over the last eighteen months in the redesign of this very popular area of the flagship. Enhancements are planned to both the service and culinary offerings in Kings Court with the refreshed venue featuring new menus, the convenience of pre-set tables and waiter-served drinks.

The King's Court (self-service buffet restaurant on lido deck 7 midship) was majorly redesigned. Both central-location elevators were removed to create a vast open space. This way, the central buffet stations area became more open, allowing an easygoing flow. The restaurant’s seating was also reconfigured for a less crowded experience, adding the convenience of pre-set tables and waiter-served drinks. New menus were introduced (including a smokehouse alternative), plus pre-set tables and waiter-served beverages. Among the new menu choices are hot/cold meals, light snacks, afternoon treats, alternative cuisine specialties (including Asian, Indian, Italian, Tex Mex. At the center stage, ship's chefs entertain guests through cooking demonstrations in the evenings.

(King’s Court) The Chef’s Galley area (that offers for lunch pasta and pizzas) on select evenings additionally offers Chef’s Table menu. This is a fine wine pairing and food tasting VIP dining event hosted by the ship’s Executive Chef. The buffet’s new design features modern chandeliers, new artworks (circus-themed), areas with timber flooring, lots of mirrors.

Both Grill restaurants (on Lido deck 7) were redesigned and renovated with a new color scheme, furnishings, and flooring. After the 2016 refurbishment, they both have new menus, more 2-seat tables and were reconfigured for more privacy (by increasing the space between tables).

15 new single-occupancy staterooms were added on deck 2 portside (taking space from the Casino) and deck 3L portside (in the place of the Images Photo Gallery).

The Britannia Restaurant (dining room on deck 2) was redesigned too. It was renovated with new decor and upgraded with new dining menus and the Cunard's "White Star Service" standards.

Updated menus were introduced also at Golden Lion (pub) and Veuve Clicquot (wine / Champagne bar).

30 new balcony staterooms category “Britannia Club Balcony” plus 5 Inside staterooms were added on deck 13 (in the deck’s forward part)

10 new kennels (for cats and dogs) were added to the existing 12 kennels on deck 12. This is the best amenity for passengers traveling with pets. Cruise ship kennels were the Cunard’s signature feature on the line’s former flagship RMS Queen Elizabeth 2. On the ocean liner QM2, they were first introduced at the Duke of Windsor's suggestion.

On QM2, the kennel area was expanded, an owners lounge and a new pet playground were added. The extended outdoor area is intended for dog walking and features a lamppost (from Liverpool ) and a fire hydrant (from NYC ). In 2016, Cunard partnered with Barbour (British sportswear brand) to offer smart pet accessories on the QM2 ship (including jackets, collars, leashes).

On deck 2, two of the Grand Lobby's elevators were removed. This made more space for the lobby lounge, which was also redesigned and refurbished with high-back chairs and a new Baby Grand piano.

Around 55,200 m2 (594,200 ft2) of new carpets have been laid throughout the ship. All new cruise cabins increased the QM2 ship’s capacity from 2620 passengers (max 3151) to 2726 passengers (max 3271). Refurbishment's fun facts: man-hours (over 1 million), new carpets (55,200 m2 / 594,200 ft2), new framed pictures number (4,000), hull paint quantity (over 15,000 litres / 3,962 US gallons).

QM2's drydock 2016 refurbishment cost Cunard ~GBP 90 million.

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News Release

Cunard announces new itineraries on queen mary 2.

SOUTHAMPTON, England Cunard has announced that Queen Mary 2 will now return to sailing from November 28, 2021, with two new voyages -  a three night cruise break and a 12 night Canary Islands itinerary, both departing from Southampton.

These voyages replace those previously published, which were a Transatlantic Crossing departing on November 14, followed by a sailing to Caribbean, a return Transatlantic Crossing to Southampton and a five night cruise break departing December 10, 2021.

Cunard president Simon Palethorpe said: “We are pleased to be offering new opportunities to sail on our flagship later this year.

“Having been out of service for over 18 months we would like the initial few voyages for Queen Mary 2 to be closer to home. Therefore, we have introduced two new voyages that will depart from Southampton to replace the original schedule.

“We are so sorry though for the disappointment caused to those guests affected by the changes to these voyages and do hope we will see them on board later in the year.”

Additionally, Queen Mary 2’s first call back in to New York will be two days earlier than originally scheduled.  This is to allow for all ship inspections in compliance with the latest regulatory requirements. She will now depart on December 13 prior to arrival in New York on December 20, before sailing to the Caribbean as scheduled on 22 December, 2021.

All guests whose cruises have been cancelled will automatically receive a Future Cruise Credit worth 125% of the standard deposit terms, and 100% of any additional monies paid.

Alternatively, 100% refund is available through the form on www.cunard.com

The new itineraries mentioned above will go on sale in the coming weeks.

For further press information please contact:

Cunard:  Ruth Harrington                   +44 (0)7814 764 266

For official Cunard photography, please register your details at: https://cunard.assetbank-server.com  

About Cunard Cunard is a luxury British cruise line, renowned for creating unforgettable experiences around the world. Cunard has been a leading operator of passenger ships on the North Atlantic, since 1840, celebrating an incredible 181 years of operation. A pioneer in transatlantic journeys for generations, Cunard is world class. The Cunard experience is built on fine dining, hand-selected entertainment and outstanding service. From five-star restaurants and in-suite dining to inspiring guest speakers, the library and film screenings, every detail has been meticulously crafted to make the experience unforgettable. There are currently three Cunard ships, Queen Mary 2, Queen Elizabeth and Queen Victoria with destinations including Europe, the Caribbean, the Far East and Australia. In 2017, Cunard announced plans to add a fourth ship to its fleet to be launched in 2022.  This investment is part of the company’s ambitious plans for the future of Cunard globally and will be the first time since 1998 that Cunard will have four ships in simultaneous service. Cunard is based at Carnival House in Southampton and has been owned since 1998 by Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:CUK).   

ENDS For further press information please contact:

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QM2 World cruise - Lisbon cancelled.

By Zeg , October 30, 2023 in Cunard Line

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The itinerary for Queen Mary 2 World Cruise has suddenly been changed in that the programmed call at Lisbon on 14 January 2024 will no longer be made.  

No goodwill gesture offered.   🤷🏼‍♂️

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Host Hattie

Was there an explanation?

Simply …..”due to port availability”. That’s all. 

1 hour ago, Zeg said: The itinerary for Queen Mary 2 World Cruise has suddenly been changed in that the programmed call at Lisbon on 14 January 2024 will no longer be made.     No goodwill gesture offered.   🤷🏼‍♂️

Nothing new on a World Cruise, I expect before the completion of your WC voyage you'll experience a couple of other port changes/cancelations .  Join the Club.   

What would you expect?

50 minutes ago, exlondoner said: What would you expect?

An apology would be good. OBC ever better!

2 hours ago, Bell Boy said: Nothing new on a World Cruise, I expect before the completion of your WC voyage you'll experience a couple of other port changes/cancelations .  Join the Club.   

Joined the Cancelled Port Insurance Club a while back too!   👍

The “smaller” Cunard ships (and other sub-3,000 pax vessels) are getting iced out of popular ports in favor of the 5k++ pax mega-mall ships.  We’re seeing this with QM2 in Red Hook already. The largest ship in Cunard’s parent company Carnival is the Carnival Jubilee, only 5,300 pax. RCL and MSC may soon dominate these ports with 7k passenger monsters. I hope I’m wrong. 

It seems fair to mention that in exchange for losing Lisbon we’re getting an overnight in Port Elizabeth, which will allow Cunard to offer a two-day safari option - so it’s not like they took something away without offering anything back. I’d rather stop in Lisbon, but I know people who are thrilled with the change. 

39 minutes ago, Patria21 said: It seems fair to mention that in exchange for losing Lisbon we’re getting an overnight in Port Elizabeth, which will allow Cunard to offer a two-day safari option - so it’s not like they took something away without offering anything back. I’d rather stop in Lisbon, but I know people who are thrilled with the change. 

Are they adjusting the dates of any of your other cslls to allow for the extra day in Port Elizabeth?

4 minutes ago, bluemarble said:   Are they adjusting the dates of any of your other cslls to allow for the extra day in Port Elizabeth?

Yes. Tenerife and Walvis Bay both shift up a day. So Tenerife moves from the 16th to the 15th and Walvis Bay moves from the 25th to the 24th. 

WantedOnVoyage

Odd they would have had Lisboa AND Tenerife as initial outbound calls... one or the other yes but both?  Both are pretty minor for a world cruise anyway and more of a "stretch your legs" stop in either case.  

Cunard itinerary planning remains perplexing....  

6 hours ago, Patria21 said: It seems fair to mention that in exchange for losing Lisbon we’re getting an overnight in Port Elizabeth, which will allow Cunard to offer a two-day safari option - so it’s not like they took something away without offering anything back. I’d rather stop in Lisbon, but I know people who are thrilled with the change. 

Good point. Can’t please all of the people all of the time.  

It also allows the opportunity to arrange your own two day safari trip and an early morning game drive at the best time of the day.   

Or maybe the new Cunard one will take that in?

21 minutes ago, Zeg said: Good point. Can’t please all of the people all of the time.   It also allows the opportunity to arrange your own two day safari trip and an early morning game drive at the best time of the day.    Or maybe the new Cunard one will take that in?

Can recommend Addo Elephant National Park.Easy one day trip from Port Elizabeth.

12 hours ago, Zeg said: An apology would be good. OBC ever better!

You never know, you might get a little obc once on board.

5 minutes ago, exlondoner said: You never know, you might get a little obc once on board.

But I wouldn't get your hopes up, we've had a few itinerary changes before sailing and never had obc.

1 minute ago, Host Hattie said: But I wouldn't get your hopes up, we've had a few itinerary changes before sailing and never had obc.

Yes, I think you are right. I think it is the onboard ones that they might give you a glass for. Anyway, I assume there are very few who go on a world cruise to visit Lisbon, as opposed to Singapore or NZ or somewhere like that.

4 minutes ago, exlondoner said: Yes, I think you are right. I think it is the onboard ones that they might give you a glass for. Anyway, I assume there are very few who go on a world cruise to visit Lisbon, as opposed to Singapore or NZ or somewhere like that.

True, but remember there are sectors. Not all are doing the complete RTW voyage. 

2 minutes ago, Zeg said: True, but remember there are sectors. Not all are doing the complete RTW voyage. 

Probably only a small proportion are doing the entire trip. Nonetheless it seems unlikely that many booked a long voyage between continents to see Lisbon, nice as it is, at any rate as far as Europeans are concerned.

11 hours ago, NE John said: The “smaller” Cunard ships (and other sub-3,000 pax vessels) are getting iced out of popular ports in favor of the 5k++ pax mega-mall ships.  We’re seeing this with QM2 in Red Hook already. The largest ship in Cunard’s parent company Carnival is the Carnival Jubilee, only 5,300 pax. RCL and MSC may soon dominate these ports with 7k passenger monsters. I hope I’m wrong. 

I see exactly what you mean, but find it extraordinary that QM2 is now a ‘smaller ship’. Perhaps other ports in places that complain about too many cruise passengers will favour the medium and small ships.

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Family’s $15k carnival cruise vacation canceled just 2 days prior, without their knowledge, after sharing booking number on facebook.

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A Kentucky family’s $15,000 Carnival Cruise vacation they had been planning for a year was canceled just two days before the ship was set to sail after they accidentally shared their booking number online in a case of identity theft.

Tiffany Banks was devastated to learn that her trip aboard the Carnival Celebration ship with her husband and their four kids was canceled without her knowledge the day before the family was going to fly to Florida to leave on the boat.

Banks said in a series of TikTok videos that she had no idea their vacation, for which they had already paid in full, was trashed until she got an email about off-ship excursion cancellations and called to investigate.

A Carnival customer service representative told her that she had canceled her $12,000 reservation for the ship’s largest room — the Excel Presidential Suite — through the online system.

The mom and nurse practitioner said she went into “a full-blown panic” and she and her four kids were all in tears.

“We have nearly $15,000 tied up in for this vacation including excursions. The room itself was I think $12,000 or $13,000, and then we’ve got a few grand tied up in excursions, and actually with almost $2,000 for flights,” she said in a May 12 TikTok video.

Banks said she never canceled the trip and wondered if it was a system glitch.

Carnival said the room they had booked was now reserved by another customer and offered the family two interior rooms — the cheapest on the ship — instead, but the mom did not feel it was an adequate replacement.

Carnival also refused to offer a full refund as its cancellation policy states that no money will be returned within 15 days of the cruise date.

The family flew to Miami and tried to board the ship anyway, hoping for a last-minute solution, but were unable to get on and the ship sailed off without them, Banks said in a teary follow-up video.

They instead stayed at an Airbnb in the Sunshine State, hoping to make the best of their change of plans while the mom shared frustrating updates on TikTok.

In one clip, she responded to “haters” who accused her of hiding things or not sharing the full story.

“I’m an open book. I talk too much. I give out too much information — that’s just me naturally,” she said in remarks that would become an ironic prediction of what was to come in the saga.

A few days later, Carnival called Banks back with an explanation of how her long-awaited cruise trip was canned.

The cruise line told Banks that she was the “victim of a form of identity theft” but that there was no security breach on Carnival’s part, according to a recording of the call she shared on TikTok.

Banks and her husband accidentally shared their cruise booking reference number when posting a screenshot of an email with the countdown to their vacation on Facebook a few weeks out, according to the clip.

The same day they posted the booking number on Facebook, someone created an online Carnival account and added the number to their profile.

Then, 48 hours before the cruise sail date, the person canceled the family’s entire cabin booking, the Carnival rep told Banks in the recording.

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Banks said Carnival told her that it believes the IP address of the person who canceled was in British Columbia but it was unable to get an identity of the fraudster.

The company offered her future cruise credit for $10,404 contingent on the mom posting on social media “something to the effect of Carnival has now resolved the issue.”

But Banks said she wasn’t interested and questioned the ease with which someone was able to take over her booking with no verification process.

“We’re not sailing with Carnival ever again,” she said.

The Post reached out to Carnival but did not immediately receive a response.

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Carnival Freedom's next two sailings canceled after funnel fire, second within 2 years

A fire in the exhaust funnel of the Carnival Freedom this weekend has disrupted a cruise for the second time in less than two years — and will mean that the Florida-based ship's next two sailings are canceled.

Damage to the funnel will require the cancellation of Carnival's next two cruises out of Port Canaveral, which were scheduled to depart Monday and Friday.

There were about 3,700 passengers onboard the ship when the fire occured. And the two upcoming sailings, which were canceled, likely would have had a similar passenger count amid the busy Spring Break season.

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Carnival initially had said it expected no changes in its upcoming cruises, but on Sunday afternoon said the cancellations would be required.

"Regrettably, the damage is more than we first thought, and will require an immediate repair to stabilize the funnel, resulting in the cancellation of the March 25 and March 29 cruises from Port Canaveral," according to a statement issued by Matt Lupoli, Carnival Cruise Line's senior manager of public relations. "The funnel has been stabilized for the ship’s return to Port Canaveral overnight to disembark guests, and then it will go to the Freeport shipyard on Monday afternoon to begin the required repairs."

Carnival said it made the decision after "our technical team completed a thorough assessment" during the ship’s visit Sunday to Freeport in the Bahamas.

In the statement, Carnival said: "We sincerely regret the impact to our embarking guests, as we know they have been looking forward to their spring break vacation. We are providing all guests on both canceled cruises a full refund and a 100% future cruise credit, so they can come back and enjoy a future cruise with us. We also greatly appreciate the terrific guests who are currently sailing with us, for their outstanding cooperation and support."

In a Facebook post, Carnival's widely followed brand ambassador, John Heald, conceded that many people who booked one of the canceled cruises are "feeling very disappointed," and he apologized for the turn of events.

But, Heald added that he wanted to assure affected passengers that, "when you rebook, using your full refund and your 100% future cruise credit, that the crew will be standing by to give you all the fun you deserve."

More than 500 people responded to the post, with many saying they thought Carnival was generous with the compensation offer. But some people who said they were on the cruise that experienced the fire said they thought Carnival should have done more for the people who were on the ship.

Carnival said the fire was confined to the funnel area. The cruise line said there are no reports of injuries to passengers. Two firefighting crew members were treated for minor smoke inhalation.

Carnival said that, at about 3:15 p.m. Saturday, the Carnival Freedom reported a fire on the port side of the ship’s exhaust funnel. The ship was 20 miles off Eleuthera Island, Bahamas, heading to Freeport after a canceled call to the Carnival private island of Princess Cays due to adverse weather.

"The ship’s fire response team was quickly activated, and the ship’s captain also turned the vessel towards the heavy rain in the area to maximize the efforts to put out the flames," an earlier Carnival statement said. "Eyewitnesses reported the possibility of a lightning strike, and that is being investigated, but cannot yet be confirmed."

By 5:20 p.m. Saturday, the fire was extinguished. 

How safe are cruise stops? Travel advisories are only one marker for destinations

Carnival said the ship's captain made multiple announcements to passengers and crew, and advised all but essential safety personnel to stay away from balconies and all open decks. 

The port-side portion of the funnel had fallen onto Deck 10, and the firefighting response put out any flames. 

The U.S. Coast Guard has been notified of the fire, and Carnival activated its incident response team to support the ship’s crew. 

Carnival said there were no other operational issues with the ship’s systems, and the ship, which was on a four-night cruise, was visiting Freeport on Sunday.

A cruise ship funnel generally serves as a smokestack to lift emissions above the deck, thus away from passengers and crew.

On Saturday evening, "Carnival Freedom guests enjoyed the Elegant Night dinner as planned, and, with the exception of the open decks, all areas of the ship are fully functioning," Carnival said in its statement. 

The Carnival Freedom's next voyage was scheduled to depart from Port Canaveral on Monday afternoon on a five-night Eastern Caribbean cruise. That cruise had port-of-call stops scheduled at Amber Cove in the Dominican Republic and at Grand Turk Island in the Turks and Caicos Islands.

But that sailing and a Friday sailing both have been canceled. Friday's five-night sailing also was scheduled to stop at those two ports of call, but in reverse order.

In May 2022 , a fire broke out in the funnel area of the Carnival Freedom while it was docked in Grand Turk. Carnival then canceled three scheduled sailings of the Carnival Freedom out of Port Canaveral because of the need to repair the ship's fire damage at a shipyard in Grand Bahama.

More recently, in October 2023, the Carnival Freedom debuted a new iconic winged funnel after returning from a 16-day dry-dock refurbishment in Cadiz, Spain.

Dave Berman is business editor at  FLORIDA TODAY.  Contact Berman at  [email protected] .

This article originally appeared on Florida Today: Carnival Freedom's next two sailings canceled after funnel fire, second within 2 years

• June 4, 2024

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Tiffany Banks of Kentucky was devastated to learn the $15,000 Carnival Celebration cruise trip she had been planning for a year was suddenly canceled.

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