tui travel reviews

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Reviews 4.4.

89,401 total

Most relevant

When unable to book on line, Just call

We could not book our holiday on line so contacted Tui direct. The person on the phone was very helpful with the booking and listend to our needs. The booking was completed for our destination. We later recived a call back with further information that our seats and transfer had been sorted for the travel assistance. The request for a groundfloor apartment was requested for. Thank you for a hassle free booking.

Date of experience : 28 May 2024

Reply from TUI

Hello Martyn, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

It's all down to your people who work…

It's all down to your people who work as a great team. It's not just about the booking process but where they really shine is aftercare (if anything goes wrong or if there's a query and also the kind courtesy call pre-departure. All of which make such a huge difference when compared to the online experience, which I have had serious disappointment with in the past.

Date of experience : 04 June 2024

Hi Sue, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with the service you've had from all departments at TUI. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

That TUI change flights after a couple of months which is not what you bought .

The lovely TUI sales young lady helped us get the seats we wanted and hopefully good rooms at our hotel by booking early . I have long legs so extra room seats are a must . All we hope now is we don’t get the usual change of planes that seems to happen every year because then it becomes s Ryanair/easyjet scenario furthest gate possible and then walking into the tarmac to go up the stairs making sure you are kept standing at the bottom of the steps for ages . Hoping it don’t rain.

Date of experience : 03 June 2024

Hi Abby, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for sharing your experience with our TUI sales team! I'm delighted to hear that our staff was able to assist you in securing the seats and rooms you wanted for your trip. I understand the importance of extra legroom first-hand, and I'm glad we could accommodate your needs. I know how frustrating unexpected plane changes can be, and we would like to assure you that we do our utmost to minimise such occurrences. Our goal is to provide you with a seamless and comfortable travel experience. Should any changes happen, we strive to make the transition as smooth as possible and avoid any inconvenience similar to what you've experienced with other airlines. Thank you for choosing TUI, and we hope you have a fantastic and worry-free holiday. We're here to help if you have any further questions or concerns. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Ive always recomended TUI

Being contructive but not critical id say your app has a glitch when you try to book a cruise, everything eles ive always found 10/10. Communication is great and booking a holiday has always been incredibly easy, and weve booked many holidays with you .....the only reason i mention the glitch is because we have tried to book a cruise with the app but we keep getting booted off , so for your sake id say it needs looking at

Hi Rick, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you experienced issues while trying to make a cruise booking using the TUI app. We continually monitor the app and have a dedicated web team that work hard behind the scenes to keep this running, although we appreciate that - as with any app or website - it may experience errors or glitches. We will raise your comments back to the team in order to improve the performance of the app. Alternatively, you can also provide direct feedback to the team by going to the "Account" tab on the TUI app, selecting the "App information" option, and clicking the "Report App Feedback" button. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

TUI Shop Whiterose

We have found going into the shop to speak to someone about what exactly we want is better than the Internet. We found Stephen very helpful and friendly as well as professional He was courteous and very knowledgeable. Will always go into the shop from nowo

Date of experience : 02 June 2024

Hello Steve, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Renewal.of vows

Speaking with someone who know what they are talking about like Milly at the Rochdale office. As my husband has Parkinsons and I didn't want to leave him I spoke with Milly and she talked me through everything we needed for this holiday which is my sons and daughter in laws renewal.of their vows

Hello Mrs. Ryder Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Great Customer service

Holiday was reasonably priced. Information for hotel was very clear. Customer service lady Lucy was just brilliant with sorting out our holiday. She was patient, got us a good deal and explained everything so well for me..

Hi Lisa, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a great booking experience with Lucy! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Don’t answer the phone while you have customer

I’ve booked my holiday from The TUI superstore at the fort laura was amazing she’s really helped me out, this is not a moan about her as she was fab. the down side witch I thought was really rude that while talking to you face to face at the store. they also have to answer calls from other customers while your waiting around witch I don’t think is professional at all

Date of experience : 24 May 2024

Hello Hayley, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Satisfaction

I have already completed this review. But here it is again. We received a nice welcome. Sharon was very helpful after we explained what we wanted. She took us through a selection of places until we decided on one in particular. She answered our many questions very well. She was pleasant and didn't rush us.

Date of experience : 27 May 2024

Hi Gwyneth, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you had a great booking experience with Sharon! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. I'm not able to see that you've previously left a review for us, but thank you for stopping by to leave your comments. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Super helpful

The lady who helped me gave me a couple Of options and we chose from the most suitable for us as we have 2 children with a huge age gap ( step daughter nearly 19 and son nearly 12 ) she was helpful and friendly and will definitely continue to book with tui

Date of experience : 21 May 2024

Hi Kelly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had a great booking experience with us! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Overall, we enjoyed our holiday, but we felt that the staff were under trained overworked in the womenfolk of our party could be ignored The speciality restaurants were good. The main dining room had a very limited menu and was not served. together, but tended to come in dribs and drabs. The entertainment was excellent and full marks goes to the entertainment crew ship. Overall looked fairly well maintained. some requests we made at the beginning of the cruise never happened and we didn’t get a response but I say overall we enjoyed our cruise and the children certainly enjoyed the kids club

Hi Alan, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for taking the time to share your detailed feedback about your recent holiday with us. I'm pleased to hear that overall, you and your family enjoyed the cruise, particularly the entertainment and kids club. However, I'm sorry to hear that certain aspects of your experience did not meet your expectations. We apologize for any inconvenience caused by the issues you mentioned, including the service in the main dining room, the responsiveness to your requests, and the treatment of some members of your party. We take these concerns very seriously and will address them with our cruise team to ensure improvements are made. Your feedback is invaluable, and we will review our procedures to ensure our team is well-prepared and adequately supported to provide the best service possible. Thank you again for your constructive feedback and for choosing to cruise with us. We hope to have the opportunity to welcome you and your family back on board in the future and to provide an even more enjoyable experience. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Would like to say a massive thank you…

Would like to say a massive thank you to Mohammed from easyJet third party flying for his help today with our booking. He was so kind and helpful and really amazing at his job. Unfortunately didn’t get sent through the survey to complete so wanted to show my appreciation for all his help here, I hope this message gets to him! Keep being amazing! Thank you so much, Emily H

Date of experience : 05 June 2024

Hello Emily, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’ve passed your comments on internally to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

I booked a holiday in Tui Cambridge…

I booked a holiday in Tui Cambridge branch Amy looked after me found a fantastic holiday for us very professional 5⭐️⭐️⭐️⭐️⭐️ service and so polite would certainly book with her again well done Amy😀 Mrs M Ricketts

Hi Mo, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful booking experience with Amy in TUI Cambridge! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Seamless booking

Seamless booking, and travel throughout. Very easy to have everything booked and provided for in one place, including flights and airport transfer. Staff extremely helpful and friendly. Will definitely use TUI again.

Hi there, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. I'm delighted to know that you'll choose TUI again for your future travels, and look forward to welcoming you on your next adventure! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Fantastic syaff

The staff on our cruise were fantastic, the food was great couldn't be faulted. On the down side wi-fi should be free in this day and age, bottled soft drinks should be part of the all inclusive not the premium inclusive.

Hello Les, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again in the future. Kind Regards and many thanks, Lucy Customer Support Team

I know why we shop in store

What a great place Lincoln Tui is, We called in for some currency then Yasmine Katie Megan and Andrew all assisted in booking us a great holiday at a really good price to Taghazout in Morocco.

Hi Roger, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service from the team in TUI Lincoln! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

I keep receiving TUI marketing emails

I keep receiving TUI marketing emails, at least one per day or every other day, and I click 'unsubscribe' every time and yet they still keep coming. There is no way to contact anyone about this as I have tried their website, feedback forms, contact pages, phoned them - everything assumes you are asking about a holiday or want to book a holiday. There is literally no way to contact or speak to a human about this issue. I've wasted a lot of time on this and have now reported them to the ICO. As I received another email today (and unsubscribed yet again), I will now make another complaint to the ICO. As soon as I receive one more email, being self-employed, I am going to make a claim for my time via the small claims court.

Hello Mc, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you are unhappy with the level of contact you're receiving from us. During the booking process, you will be asked if you wish to accept or decline being added to the marketing list. If you accept this then we will send you information on our latest offers, holiday inspiration, and other emails. If you decline, then we will only send any emails that are relevant to your booking. If you wish to be excluded from marketing emails from us, please send an email to [email protected] and our team will be able to update your contact preferences. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind Regards and many thanks, Lucy Customer Support Team

Terrible customer service

Terrible customer service. I wanted to make a change regarding my flight luggage, I called them and they transfer me to a line that dropped immediately, the second time I called they transferred me to a different line and they told me that I should visit their store to make that change. When I called the TUI store near me they told me I couldn’t make the change while telling me that I should try the app. Basically, I wasted 30minutes for something they could tell me straight upfront.

Hello Nikolas, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to learn that when contacting us about your upcoming flight, you had some issues getting through to the correct department. Generally speaking online bookings, can only be amended either online via 'manage my booking' over the phone with our pre travel team, via live chat, or our social media platforms. This is to ensure that the bookings are handled by the correct department. I apologise for any delays this caused when making necessary changes. Should you require further assistance about any other upcoming holiday please do get in touch. Many kind regards Lucy Customer support team.

Great site but…

Great site to navigate I just found that it wasn't that easy to see free child space dates without going back and reinputting all info again and also didn't pull through my promo code and they wouldn't add it on after when i call them. Shame otherwise have been 5 stars

Hello Carly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction I’m so happy to hear that you found it easy to book with us, We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as easy as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

We had a lovely experience with TUI

First time we used TUI for family holiday in Tunisia for 7 nights. Everything was well organised, accommodation was amazing ! Just download TUI app and you can find all the information there, they answered to the app chat so quick. Tui Rep has meet us on the airport to navigate as where the transfer to the hotel is ,the y also came to make sure that we get in to the right bus - amazing 👏. On the following day TUI rep come to our hotel to make us aware of how we can spend our time ,gave us advice of all local service and how we can use it efficient. Also all the excursions can be booked via their app super quick Overall we are very happy , and definitely gonna use TUI again !

Hi Dobromir, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful holiday with us to Tunisia! It's great to know that you found the TUI app helpful and that our team was able to assist you promptly and efficiently. We're especially glad that our TUI reps could make your experience smooth from the moment you arrived at the airport to your stay at the hotel. We appreciate your kind words about our excursions and local service advice. Your satisfaction is our top priority, and we're delighted to hear that you plan to travel with us again. We look forward to helping you create more fantastic memories on your future holidays! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

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Fantastic experience, made the flights... - TUI Airways (United Kingdom)

• TUI Airways (United Kingdom)

“Fantastic experience, made the flights so much better. ” Review of TUI Airways (United Kingdom)

At Manchester, extra luggage allowance. Premium check in desk (2 people in our queue when we arrived, dozens and dozens in the normal queue). Fast track and the escape lounge included ( both excellent), priority boarding. Welcome drink on board,(fizz or juice), bottle of water, blanket, pillow, good headphones, 2 excellent meals with drinks, extra drinks services, bag of free items, wide recliner seats, foot rests, plenty of room to the seat in front, ( even when they recline back), good films/music etc in the touchscreen TV built into the headrest in the seat in front of you, 2 toilets very clean, press dimmer for the window,first off the plane, excellent cabin crew. It made a 9 hour flight so much better. At Punta Cana to Manchester, premium check in, ( even more people in the normal queue and only us in ours at the time,) no fast track or lounge, but everything else as above flying from Manchester except the blanket changed to a quilt and cabin lights dimmed as it was a night flight. Well worth the the extra money, made the flights so much better. Book well in advance to get side by side seats as it's so popular. Everyone we spoke to always does premium for long haul after they have done it once. Watch a couple of up to date you tube videos, they are good but it's even better in person. 63 people in premium when we flew on the TUI Dreamliner.

• Seat comfort
• Customer service
• Cleanliness
• Food and Beverage
• In-flight Entertainment
• Value for money
• Check-in and boarding
• Excellent 6,307
• Very good 5,274
• Average 3,323
• Terrible 2,945
• All languages
• English  (19,281)
• Swedish  (106)
• Danish  (53)
• More languages
• English (19,281)
• Swedish (106)
• Danish (53)
• Finnish (24)
• Spanish (22)
• Polish (11)
• French (10)
• Italian (7)
• Norwegian (6)
• Portuguese (5)
• Hungarian (3)
• Japanese (1)
• Russian (1)

179 - 183 of 19,545 reviews

Terrible airline, I’ve never seen an airline charges you for blanket that is disgusting. Worst airline in every way possible. Never ever again.

The flight to Sal, Cape Verde is 6 hours long. A 737-800 is a really small aircraft to make people do this trip on. It is cramped, uncomfortable and there is NO entertainment. You have to purchase everything on board. We were really hungry by the time the middle of the flight came and decided to order the Chicken Tikka with brown rice- but doesn’t come with brown rice, just some slop with chicken. £8.50 for a tiny bit of slop. The first time we flew to CV we flew on the Dreamliner and it was a pleasure. Apparently they are saving the Dreamliners for 8 hour flights now. I feel sorry for anyone who is tall with long legs as you cannot sit comfortably at all. The plane we were on was dirty and had not been cleaned at all before we boarded. Disappointing that they are the only airline who flies from the UK to CV! Need to up their game!

Short hop from Gatwick to Tunisia, and TUI again made it a pain. The app would not recognise my booking so had to wait in line for a boarding pass. Long lines as the three check in desks made everybody put their bags in a sizer, then spent considerable time extorting money for minor infringements. On board we were late arriving, and the whole experience felt like cattle heading rather than valued passengers.

Tui's NOT ALL INCLUSIVE as IMPLIED Booked ALL INCLUSIVE holiday in Rhodes, Airport and Flight were Great, been to the same Hotel for 15 years as Half Board, Brilliant Hotel, Great staff, however this year I did ALL INCLUSIVE, it was far from ALL INCLUSIVE, complained to Tui on my return to UK, in my opinion basically appalling customer service, what was included in ALL INCLUSIVE was so minimal and fragmented we ended up having to pay for our meals and drinks every day, running into an unexpected cost of about £600, Tui refused to refund ALL INCLUSIVE charge, despite it not being used, I requested they forward my complaint to the office of the CEO, my request was not simply declined but REFUSED. While Tui may do some good holiday breaks at some brilliant location's I would STRONGLY suggest Do Not Do ALL INCLUSIVE, because its not. Now looking to go through ABTA or the County Court, why should the customer pay for something that was not provided as implied. Date of experience: 14 October 2023

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TUI   Reviews

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Company activity See all

Write a review

Reviews 4.4.

89,401 total

Most relevant

When unable to book on line, Just call

We could not book our holiday on line so contacted Tui direct. The person on the phone was very helpful with the booking and listend to our needs. The booking was completed for our destination. We later recived a call back with further information that our seats and transfer had been sorted for the travel assistance. The request for a groundfloor apartment was requested for. Thank you for a hassle free booking.

Date of experience : May 28, 2024

Reply from TUI

Hello Martyn, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

It's all down to your people who work…

It's all down to your people who work as a great team. It's not just about the booking process but where they really shine is aftercare (if anything goes wrong or if there's a query and also the kind courtesy call pre-departure. All of which make such a huge difference when compared to the online experience, which I have had serious disappointment with in the past.

Date of experience : June 04, 2024

Hi Sue, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with the service you've had from all departments at TUI. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

That TUI change flights after a couple of months which is not what you bought .

The lovely TUI sales young lady helped us get the seats we wanted and hopefully good rooms at our hotel by booking early . I have long legs so extra room seats are a must . All we hope now is we don’t get the usual change of planes that seems to happen every year because then it becomes s Ryanair/easyjet scenario furthest gate possible and then walking into the tarmac to go up the stairs making sure you are kept standing at the bottom of the steps for ages . Hoping it don’t rain.

Date of experience : June 03, 2024

Hi Abby, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for sharing your experience with our TUI sales team! I'm delighted to hear that our staff was able to assist you in securing the seats and rooms you wanted for your trip. I understand the importance of extra legroom first-hand, and I'm glad we could accommodate your needs. I know how frustrating unexpected plane changes can be, and we would like to assure you that we do our utmost to minimise such occurrences. Our goal is to provide you with a seamless and comfortable travel experience. Should any changes happen, we strive to make the transition as smooth as possible and avoid any inconvenience similar to what you've experienced with other airlines. Thank you for choosing TUI, and we hope you have a fantastic and worry-free holiday. We're here to help if you have any further questions or concerns. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Ive always recomended TUI

Being contructive but not critical id say your app has a glitch when you try to book a cruise, everything eles ive always found 10/10. Communication is great and booking a holiday has always been incredibly easy, and weve booked many holidays with you .....the only reason i mention the glitch is because we have tried to book a cruise with the app but we keep getting booted off , so for your sake id say it needs looking at

Hi Rick, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you experienced issues while trying to make a cruise booking using the TUI app. We continually monitor the app and have a dedicated web team that work hard behind the scenes to keep this running, although we appreciate that - as with any app or website - it may experience errors or glitches. We will raise your comments back to the team in order to improve the performance of the app. Alternatively, you can also provide direct feedback to the team by going to the "Account" tab on the TUI app, selecting the "App information" option, and clicking the "Report App Feedback" button. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

TUI Shop Whiterose

We have found going into the shop to speak to someone about what exactly we want is better than the Internet. We found Stephen very helpful and friendly as well as professional He was courteous and very knowledgeable. Will always go into the shop from nowo

Date of experience : June 02, 2024

Hello Steve, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Renewal.of vows

Speaking with someone who know what they are talking about like Milly at the Rochdale office. As my husband has Parkinsons and I didn't want to leave him I spoke with Milly and she talked me through everything we needed for this holiday which is my sons and daughter in laws renewal.of their vows

Hello Mrs. Ryder Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Great Customer service

Holiday was reasonably priced. Information for hotel was very clear. Customer service lady Lucy was just brilliant with sorting out our holiday. She was patient, got us a good deal and explained everything so well for me..

Hi Lisa, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a great booking experience with Lucy! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Don’t answer the phone while you have customer

I’ve booked my holiday from The TUI superstore at the fort laura was amazing she’s really helped me out, this is not a moan about her as she was fab. the down side witch I thought was really rude that while talking to you face to face at the store. they also have to answer calls from other customers while your waiting around witch I don’t think is professional at all

Date of experience : May 24, 2024

Hello Hayley, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Satisfaction

I have already completed this review. But here it is again. We received a nice welcome. Sharon was very helpful after we explained what we wanted. She took us through a selection of places until we decided on one in particular. She answered our many questions very well. She was pleasant and didn't rush us.

Date of experience : May 27, 2024

Hi Gwyneth, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you had a great booking experience with Sharon! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. I'm not able to see that you've previously left a review for us, but thank you for stopping by to leave your comments. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Super helpful

The lady who helped me gave me a couple Of options and we chose from the most suitable for us as we have 2 children with a huge age gap ( step daughter nearly 19 and son nearly 12 ) she was helpful and friendly and will definitely continue to book with tui

Date of experience : May 21, 2024

Hi Kelly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had a great booking experience with us! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Overall, we enjoyed our holiday, but we felt that the staff were under trained overworked in the womenfolk of our party could be ignored The speciality restaurants were good. The main dining room had a very limited menu and was not served. together, but tended to come in dribs and drabs. The entertainment was excellent and full marks goes to the entertainment crew ship. Overall looked fairly well maintained. some requests we made at the beginning of the cruise never happened and we didn’t get a response but I say overall we enjoyed our cruise and the children certainly enjoyed the kids club

Hi Alan, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for taking the time to share your detailed feedback about your recent holiday with us. I'm pleased to hear that overall, you and your family enjoyed the cruise, particularly the entertainment and kids club. However, I'm sorry to hear that certain aspects of your experience did not meet your expectations. We apologize for any inconvenience caused by the issues you mentioned, including the service in the main dining room, the responsiveness to your requests, and the treatment of some members of your party. We take these concerns very seriously and will address them with our cruise team to ensure improvements are made. Your feedback is invaluable, and we will review our procedures to ensure our team is well-prepared and adequately supported to provide the best service possible. Thank you again for your constructive feedback and for choosing to cruise with us. We hope to have the opportunity to welcome you and your family back on board in the future and to provide an even more enjoyable experience. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Would like to say a massive thank you…

Would like to say a massive thank you to Mohammed from easyJet third party flying for his help today with our booking. He was so kind and helpful and really amazing at his job. Unfortunately didn’t get sent through the survey to complete so wanted to show my appreciation for all his help here, I hope this message gets to him! Keep being amazing! Thank you so much, Emily H

Date of experience : June 05, 2024

Hello Emily, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’ve passed your comments on internally to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

I booked a holiday in Tui Cambridge…

I booked a holiday in Tui Cambridge branch Amy looked after me found a fantastic holiday for us very professional 5⭐️⭐️⭐️⭐️⭐️ service and so polite would certainly book with her again well done Amy😀 Mrs M Ricketts

Hi Mo, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful booking experience with Amy in TUI Cambridge! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Seamless booking

Seamless booking, and travel throughout. Very easy to have everything booked and provided for in one place, including flights and airport transfer. Staff extremely helpful and friendly. Will definitely use TUI again.

Hi there, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. I'm delighted to know that you'll choose TUI again for your future travels, and look forward to welcoming you on your next adventure! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Fantastic syaff

The staff on our cruise were fantastic, the food was great couldn't be faulted. On the down side wi-fi should be free in this day and age, bottled soft drinks should be part of the all inclusive not the premium inclusive.

Hello Les, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again in the future. Kind Regards and many thanks, Lucy Customer Support Team

I know why we shop in store

What a great place Lincoln Tui is, We called in for some currency then Yasmine Katie Megan and Andrew all assisted in booking us a great holiday at a really good price to Taghazout in Morocco.

Hi Roger, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service from the team in TUI Lincoln! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

I keep receiving TUI marketing emails

I keep receiving TUI marketing emails, at least one per day or every other day, and I click 'unsubscribe' every time and yet they still keep coming. There is no way to contact anyone about this as I have tried their website, feedback forms, contact pages, phoned them - everything assumes you are asking about a holiday or want to book a holiday. There is literally no way to contact or speak to a human about this issue. I've wasted a lot of time on this and have now reported them to the ICO. As I received another email today (and unsubscribed yet again), I will now make another complaint to the ICO. As soon as I receive one more email, being self-employed, I am going to make a claim for my time via the small claims court.

Hello Mc, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you are unhappy with the level of contact you're receiving from us. During the booking process, you will be asked if you wish to accept or decline being added to the marketing list. If you accept this then we will send you information on our latest offers, holiday inspiration, and other emails. If you decline, then we will only send any emails that are relevant to your booking. If you wish to be excluded from marketing emails from us, please send an email to [email protected] and our team will be able to update your contact preferences. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind Regards and many thanks, Lucy Customer Support Team

Terrible customer service

Terrible customer service. I wanted to make a change regarding my flight luggage, I called them and they transfer me to a line that dropped immediately, the second time I called they transferred me to a different line and they told me that I should visit their store to make that change. When I called the TUI store near me they told me I couldn’t make the change while telling me that I should try the app. Basically, I wasted 30minutes for something they could tell me straight upfront.

Hello Nikolas, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to learn that when contacting us about your upcoming flight, you had some issues getting through to the correct department. Generally speaking online bookings, can only be amended either online via 'manage my booking' over the phone with our pre travel team, via live chat, or our social media platforms. This is to ensure that the bookings are handled by the correct department. I apologise for any delays this caused when making necessary changes. Should you require further assistance about any other upcoming holiday please do get in touch. Many kind regards Lucy Customer support team.

Great site but…

Great site to navigate I just found that it wasn't that easy to see free child space dates without going back and reinputting all info again and also didn't pull through my promo code and they wouldn't add it on after when i call them. Shame otherwise have been 5 stars

Hello Carly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction I’m so happy to hear that you found it easy to book with us, We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as easy as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

We had a lovely experience with TUI

First time we used TUI for family holiday in Tunisia for 7 nights. Everything was well organised, accommodation was amazing ! Just download TUI app and you can find all the information there, they answered to the app chat so quick. Tui Rep has meet us on the airport to navigate as where the transfer to the hotel is ,the y also came to make sure that we get in to the right bus - amazing 👏. On the following day TUI rep come to our hotel to make us aware of how we can spend our time ,gave us advice of all local service and how we can use it efficient. Also all the excursions can be booked via their app super quick Overall we are very happy , and definitely gonna use TUI again !

Hi Dobromir, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful holiday with us to Tunisia! It's great to know that you found the TUI app helpful and that our team was able to assist you promptly and efficiently. We're especially glad that our TUI reps could make your experience smooth from the moment you arrived at the airport to your stay at the hotel. We appreciate your kind words about our excursions and local service advice. Your satisfaction is our top priority, and we're delighted to hear that you plan to travel with us again. We look forward to helping you create more fantastic memories on your future holidays! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

TUI Airways

Customer reviews.

"I’d fly with TUI again"

C holden (united kingdom) 28th march 2024, “food was dire”, a clarke (united kingdom) 20th march 2024, "exit seats worth the extra", john fairclough (united kingdom) 20th march 2024, “pleasant enough flights”, michael gardiner (united kingdom) 2nd february 2024, “6.5 hour flight was a nightmare”, 1 reviews e worton (united kingdom) 7th december 2023, "don’t trust any promises made by tui", m morley (united kingdom) 26th september 2023, "crew were friendly and efficient", p magee (united kingdom) 24th august 2023, "much better than ba or virgin", david wolstencroft (united kingdom) 27th july 2023, "fly with ryanair next time", elaine crook (united kingdom) 16th july 2023, "would not recommend it at all", 1 reviews m cade (united kingdom) 5th july 2023, the worlds best airlines, the nicest airport staff, the cleanest airline, tui airways photos.

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Reviews 4.4.

89,401 total

Most relevant

When unable to book on line, Just call

We could not book our holiday on line so contacted Tui direct. The person on the phone was very helpful with the booking and listend to our needs. The booking was completed for our destination. We later recived a call back with further information that our seats and transfer had been sorted for the travel assistance. The request for a groundfloor apartment was requested for. Thank you for a hassle free booking.

Date of experience : 28 May 2024

Reply from TUI

Hello Martyn, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

It's all down to your people who work…

It's all down to your people who work as a great team. It's not just about the booking process but where they really shine is aftercare (if anything goes wrong or if there's a query and also the kind courtesy call pre-departure. All of which make such a huge difference when compared to the online experience, which I have had serious disappointment with in the past.

Date of experience : 04 June 2024

Hi Sue, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with the service you've had from all departments at TUI. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

That TUI change flights after a couple of months which is not what you bought .

The lovely TUI sales young lady helped us get the seats we wanted and hopefully good rooms at our hotel by booking early . I have long legs so extra room seats are a must . All we hope now is we don’t get the usual change of planes that seems to happen every year because then it becomes s Ryanair/easyjet scenario furthest gate possible and then walking into the tarmac to go up the stairs making sure you are kept standing at the bottom of the steps for ages . Hoping it don’t rain.

Date of experience : 03 June 2024

Hi Abby, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for sharing your experience with our TUI sales team! I'm delighted to hear that our staff was able to assist you in securing the seats and rooms you wanted for your trip. I understand the importance of extra legroom first-hand, and I'm glad we could accommodate your needs. I know how frustrating unexpected plane changes can be, and we would like to assure you that we do our utmost to minimise such occurrences. Our goal is to provide you with a seamless and comfortable travel experience. Should any changes happen, we strive to make the transition as smooth as possible and avoid any inconvenience similar to what you've experienced with other airlines. Thank you for choosing TUI, and we hope you have a fantastic and worry-free holiday. We're here to help if you have any further questions or concerns. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Ive always recomended TUI

Being contructive but not critical id say your app has a glitch when you try to book a cruise, everything eles ive always found 10/10. Communication is great and booking a holiday has always been incredibly easy, and weve booked many holidays with you .....the only reason i mention the glitch is because we have tried to book a cruise with the app but we keep getting booted off , so for your sake id say it needs looking at

Hi Rick, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you experienced issues while trying to make a cruise booking using the TUI app. We continually monitor the app and have a dedicated web team that work hard behind the scenes to keep this running, although we appreciate that - as with any app or website - it may experience errors or glitches. We will raise your comments back to the team in order to improve the performance of the app. Alternatively, you can also provide direct feedback to the team by going to the "Account" tab on the TUI app, selecting the "App information" option, and clicking the "Report App Feedback" button. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

TUI Shop Whiterose

We have found going into the shop to speak to someone about what exactly we want is better than the Internet. We found Stephen very helpful and friendly as well as professional He was courteous and very knowledgeable. Will always go into the shop from nowo

Date of experience : 02 June 2024

Hello Steve, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Renewal.of vows

Speaking with someone who know what they are talking about like Milly at the Rochdale office. As my husband has Parkinsons and I didn't want to leave him I spoke with Milly and she talked me through everything we needed for this holiday which is my sons and daughter in laws renewal.of their vows

Hello Mrs. Ryder Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Great Customer service

Holiday was reasonably priced. Information for hotel was very clear. Customer service lady Lucy was just brilliant with sorting out our holiday. She was patient, got us a good deal and explained everything so well for me..

Hi Lisa, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a great booking experience with Lucy! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Don’t answer the phone while you have customer

I’ve booked my holiday from The TUI superstore at the fort laura was amazing she’s really helped me out, this is not a moan about her as she was fab. the down side witch I thought was really rude that while talking to you face to face at the store. they also have to answer calls from other customers while your waiting around witch I don’t think is professional at all

Date of experience : 24 May 2024

Hello Hayley, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Satisfaction

I have already completed this review. But here it is again. We received a nice welcome. Sharon was very helpful after we explained what we wanted. She took us through a selection of places until we decided on one in particular. She answered our many questions very well. She was pleasant and didn't rush us.

Date of experience : 27 May 2024

Hi Gwyneth, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you had a great booking experience with Sharon! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. I'm not able to see that you've previously left a review for us, but thank you for stopping by to leave your comments. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Super helpful

The lady who helped me gave me a couple Of options and we chose from the most suitable for us as we have 2 children with a huge age gap ( step daughter nearly 19 and son nearly 12 ) she was helpful and friendly and will definitely continue to book with tui

Date of experience : 21 May 2024

Hi Kelly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had a great booking experience with us! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Overall, we enjoyed our holiday, but we felt that the staff were under trained overworked in the womenfolk of our party could be ignored The speciality restaurants were good. The main dining room had a very limited menu and was not served. together, but tended to come in dribs and drabs. The entertainment was excellent and full marks goes to the entertainment crew ship. Overall looked fairly well maintained. some requests we made at the beginning of the cruise never happened and we didn’t get a response but I say overall we enjoyed our cruise and the children certainly enjoyed the kids club

Hi Alan, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for taking the time to share your detailed feedback about your recent holiday with us. I'm pleased to hear that overall, you and your family enjoyed the cruise, particularly the entertainment and kids club. However, I'm sorry to hear that certain aspects of your experience did not meet your expectations. We apologize for any inconvenience caused by the issues you mentioned, including the service in the main dining room, the responsiveness to your requests, and the treatment of some members of your party. We take these concerns very seriously and will address them with our cruise team to ensure improvements are made. Your feedback is invaluable, and we will review our procedures to ensure our team is well-prepared and adequately supported to provide the best service possible. Thank you again for your constructive feedback and for choosing to cruise with us. We hope to have the opportunity to welcome you and your family back on board in the future and to provide an even more enjoyable experience. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Would like to say a massive thank you…

Would like to say a massive thank you to Mohammed from easyJet third party flying for his help today with our booking. He was so kind and helpful and really amazing at his job. Unfortunately didn’t get sent through the survey to complete so wanted to show my appreciation for all his help here, I hope this message gets to him! Keep being amazing! Thank you so much, Emily H

Date of experience : 05 June 2024

Hello Emily, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’ve passed your comments on internally to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

I booked a holiday in Tui Cambridge…

I booked a holiday in Tui Cambridge branch Amy looked after me found a fantastic holiday for us very professional 5⭐️⭐️⭐️⭐️⭐️ service and so polite would certainly book with her again well done Amy😀 Mrs M Ricketts

Hi Mo, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful booking experience with Amy in TUI Cambridge! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Seamless booking

Seamless booking, and travel throughout. Very easy to have everything booked and provided for in one place, including flights and airport transfer. Staff extremely helpful and friendly. Will definitely use TUI again.

Hi there, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. I'm delighted to know that you'll choose TUI again for your future travels, and look forward to welcoming you on your next adventure! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Fantastic syaff

The staff on our cruise were fantastic, the food was great couldn't be faulted. On the down side wi-fi should be free in this day and age, bottled soft drinks should be part of the all inclusive not the premium inclusive.

Hello Les, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again in the future. Kind Regards and many thanks, Lucy Customer Support Team

I know why we shop in store

What a great place Lincoln Tui is, We called in for some currency then Yasmine Katie Megan and Andrew all assisted in booking us a great holiday at a really good price to Taghazout in Morocco.

Hi Roger, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service from the team in TUI Lincoln! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

I keep receiving TUI marketing emails

I keep receiving TUI marketing emails, at least one per day or every other day, and I click 'unsubscribe' every time and yet they still keep coming. There is no way to contact anyone about this as I have tried their website, feedback forms, contact pages, phoned them - everything assumes you are asking about a holiday or want to book a holiday. There is literally no way to contact or speak to a human about this issue. I've wasted a lot of time on this and have now reported them to the ICO. As I received another email today (and unsubscribed yet again), I will now make another complaint to the ICO. As soon as I receive one more email, being self-employed, I am going to make a claim for my time via the small claims court.

Hello Mc, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you are unhappy with the level of contact you're receiving from us. During the booking process, you will be asked if you wish to accept or decline being added to the marketing list. If you accept this then we will send you information on our latest offers, holiday inspiration, and other emails. If you decline, then we will only send any emails that are relevant to your booking. If you wish to be excluded from marketing emails from us, please send an email to [email protected] and our team will be able to update your contact preferences. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind Regards and many thanks, Lucy Customer Support Team

Terrible customer service

Terrible customer service. I wanted to make a change regarding my flight luggage, I called them and they transfer me to a line that dropped immediately, the second time I called they transferred me to a different line and they told me that I should visit their store to make that change. When I called the TUI store near me they told me I couldn’t make the change while telling me that I should try the app. Basically, I wasted 30minutes for something they could tell me straight upfront.

Hello Nikolas, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to learn that when contacting us about your upcoming flight, you had some issues getting through to the correct department. Generally speaking online bookings, can only be amended either online via 'manage my booking' over the phone with our pre travel team, via live chat, or our social media platforms. This is to ensure that the bookings are handled by the correct department. I apologise for any delays this caused when making necessary changes. Should you require further assistance about any other upcoming holiday please do get in touch. Many kind regards Lucy Customer support team.

Great site but…

Great site to navigate I just found that it wasn't that easy to see free child space dates without going back and reinputting all info again and also didn't pull through my promo code and they wouldn't add it on after when i call them. Shame otherwise have been 5 stars

Hello Carly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction I’m so happy to hear that you found it easy to book with us, We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as easy as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

We had a lovely experience with TUI

First time we used TUI for family holiday in Tunisia for 7 nights. Everything was well organised, accommodation was amazing ! Just download TUI app and you can find all the information there, they answered to the app chat so quick. Tui Rep has meet us on the airport to navigate as where the transfer to the hotel is ,the y also came to make sure that we get in to the right bus - amazing 👏. On the following day TUI rep come to our hotel to make us aware of how we can spend our time ,gave us advice of all local service and how we can use it efficient. Also all the excursions can be booked via their app super quick Overall we are very happy , and definitely gonna use TUI again !

Hi Dobromir, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful holiday with us to Tunisia! It's great to know that you found the TUI app helpful and that our team was able to assist you promptly and efficiently. We're especially glad that our TUI reps could make your experience smooth from the moment you arrived at the airport to your stay at the hotel. We appreciate your kind words about our excursions and local service advice. Your satisfaction is our top priority, and we're delighted to hear that you plan to travel with us again. We look forward to helping you create more fantastic memories on your future holidays! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

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Reviews 4.4.

89,401 total

Most relevant

When unable to book on line, Just call

We could not book our holiday on line so contacted Tui direct. The person on the phone was very helpful with the booking and listend to our needs. The booking was completed for our destination. We later recived a call back with further information that our seats and transfer had been sorted for the travel assistance. The request for a groundfloor apartment was requested for. Thank you for a hassle free booking.

Date of experience : 28 May 2024

Reply from TUI

Hello Martyn, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

It's all down to your people who work…

It's all down to your people who work as a great team. It's not just about the booking process but where they really shine is aftercare (if anything goes wrong or if there's a query and also the kind courtesy call pre-departure. All of which make such a huge difference when compared to the online experience, which I have had serious disappointment with in the past.

Date of experience : 04 June 2024

Hi Sue, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with the service you've had from all departments at TUI. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

That TUI change flights after a couple of months which is not what you bought .

The lovely TUI sales young lady helped us get the seats we wanted and hopefully good rooms at our hotel by booking early . I have long legs so extra room seats are a must . All we hope now is we don’t get the usual change of planes that seems to happen every year because then it becomes s Ryanair/easyjet scenario furthest gate possible and then walking into the tarmac to go up the stairs making sure you are kept standing at the bottom of the steps for ages . Hoping it don’t rain.

Date of experience : 03 June 2024

Hi Abby, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for sharing your experience with our TUI sales team! I'm delighted to hear that our staff was able to assist you in securing the seats and rooms you wanted for your trip. I understand the importance of extra legroom first-hand, and I'm glad we could accommodate your needs. I know how frustrating unexpected plane changes can be, and we would like to assure you that we do our utmost to minimise such occurrences. Our goal is to provide you with a seamless and comfortable travel experience. Should any changes happen, we strive to make the transition as smooth as possible and avoid any inconvenience similar to what you've experienced with other airlines. Thank you for choosing TUI, and we hope you have a fantastic and worry-free holiday. We're here to help if you have any further questions or concerns. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Ive always recomended TUI

Being contructive but not critical id say your app has a glitch when you try to book a cruise, everything eles ive always found 10/10. Communication is great and booking a holiday has always been incredibly easy, and weve booked many holidays with you .....the only reason i mention the glitch is because we have tried to book a cruise with the app but we keep getting booted off , so for your sake id say it needs looking at

Hi Rick, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you experienced issues while trying to make a cruise booking using the TUI app. We continually monitor the app and have a dedicated web team that work hard behind the scenes to keep this running, although we appreciate that - as with any app or website - it may experience errors or glitches. We will raise your comments back to the team in order to improve the performance of the app. Alternatively, you can also provide direct feedback to the team by going to the "Account" tab on the TUI app, selecting the "App information" option, and clicking the "Report App Feedback" button. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

TUI Shop Whiterose

We have found going into the shop to speak to someone about what exactly we want is better than the Internet. We found Stephen very helpful and friendly as well as professional He was courteous and very knowledgeable. Will always go into the shop from nowo

Date of experience : 02 June 2024

Hello Steve, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Renewal.of vows

Speaking with someone who know what they are talking about like Milly at the Rochdale office. As my husband has Parkinsons and I didn't want to leave him I spoke with Milly and she talked me through everything we needed for this holiday which is my sons and daughter in laws renewal.of their vows

Hello Mrs. Ryder Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Great Customer service

Holiday was reasonably priced. Information for hotel was very clear. Customer service lady Lucy was just brilliant with sorting out our holiday. She was patient, got us a good deal and explained everything so well for me..

Hi Lisa, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a great booking experience with Lucy! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Don’t answer the phone while you have customer

I’ve booked my holiday from The TUI superstore at the fort laura was amazing she’s really helped me out, this is not a moan about her as she was fab. the down side witch I thought was really rude that while talking to you face to face at the store. they also have to answer calls from other customers while your waiting around witch I don’t think is professional at all

Date of experience : 24 May 2024

Hello Hayley, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

Satisfaction

I have already completed this review. But here it is again. We received a nice welcome. Sharon was very helpful after we explained what we wanted. She took us through a selection of places until we decided on one in particular. She answered our many questions very well. She was pleasant and didn't rush us.

Date of experience : 27 May 2024

Hi Gwyneth, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you had a great booking experience with Sharon! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. I'm not able to see that you've previously left a review for us, but thank you for stopping by to leave your comments. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Super helpful

The lady who helped me gave me a couple Of options and we chose from the most suitable for us as we have 2 children with a huge age gap ( step daughter nearly 19 and son nearly 12 ) she was helpful and friendly and will definitely continue to book with tui

Date of experience : 21 May 2024

Hi Kelly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had a great booking experience with us! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Overall, we enjoyed our holiday, but we felt that the staff were under trained overworked in the womenfolk of our party could be ignored The speciality restaurants were good. The main dining room had a very limited menu and was not served. together, but tended to come in dribs and drabs. The entertainment was excellent and full marks goes to the entertainment crew ship. Overall looked fairly well maintained. some requests we made at the beginning of the cruise never happened and we didn’t get a response but I say overall we enjoyed our cruise and the children certainly enjoyed the kids club

Hi Alan, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you for taking the time to share your detailed feedback about your recent holiday with us. I'm pleased to hear that overall, you and your family enjoyed the cruise, particularly the entertainment and kids club. However, I'm sorry to hear that certain aspects of your experience did not meet your expectations. We apologize for any inconvenience caused by the issues you mentioned, including the service in the main dining room, the responsiveness to your requests, and the treatment of some members of your party. We take these concerns very seriously and will address them with our cruise team to ensure improvements are made. Your feedback is invaluable, and we will review our procedures to ensure our team is well-prepared and adequately supported to provide the best service possible. Thank you again for your constructive feedback and for choosing to cruise with us. We hope to have the opportunity to welcome you and your family back on board in the future and to provide an even more enjoyable experience. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Would like to say a massive thank you…

Would like to say a massive thank you to Mohammed from easyJet third party flying for his help today with our booking. He was so kind and helpful and really amazing at his job. Unfortunately didn’t get sent through the survey to complete so wanted to show my appreciation for all his help here, I hope this message gets to him! Keep being amazing! Thank you so much, Emily H

Date of experience : 05 June 2024

Hello Emily, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’ve passed your comments on internally to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

I booked a holiday in Tui Cambridge…

I booked a holiday in Tui Cambridge branch Amy looked after me found a fantastic holiday for us very professional 5⭐️⭐️⭐️⭐️⭐️ service and so polite would certainly book with her again well done Amy😀 Mrs M Ricketts

Hi Mo, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful booking experience with Amy in TUI Cambridge! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Seamless booking

Seamless booking, and travel throughout. Very easy to have everything booked and provided for in one place, including flights and airport transfer. Staff extremely helpful and friendly. Will definitely use TUI again.

Hi there, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. I'm delighted to know that you'll choose TUI again for your future travels, and look forward to welcoming you on your next adventure! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Fantastic syaff

The staff on our cruise were fantastic, the food was great couldn't be faulted. On the down side wi-fi should be free in this day and age, bottled soft drinks should be part of the all inclusive not the premium inclusive.

Hello Les, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again in the future. Kind Regards and many thanks, Lucy Customer Support Team

I know why we shop in store

What a great place Lincoln Tui is, We called in for some currency then Yasmine Katie Megan and Andrew all assisted in booking us a great holiday at a really good price to Taghazout in Morocco.

Hi Roger, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service from the team in TUI Lincoln! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

I keep receiving TUI marketing emails

I keep receiving TUI marketing emails, at least one per day or every other day, and I click 'unsubscribe' every time and yet they still keep coming. There is no way to contact anyone about this as I have tried their website, feedback forms, contact pages, phoned them - everything assumes you are asking about a holiday or want to book a holiday. There is literally no way to contact or speak to a human about this issue. I've wasted a lot of time on this and have now reported them to the ICO. As I received another email today (and unsubscribed yet again), I will now make another complaint to the ICO. As soon as I receive one more email, being self-employed, I am going to make a claim for my time via the small claims court.

Hello Mc, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to hear that you are unhappy with the level of contact you're receiving from us. During the booking process, you will be asked if you wish to accept or decline being added to the marketing list. If you accept this then we will send you information on our latest offers, holiday inspiration, and other emails. If you decline, then we will only send any emails that are relevant to your booking. If you wish to be excluded from marketing emails from us, please send an email to [email protected] and our team will be able to update your contact preferences. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind Regards and many thanks, Lucy Customer Support Team

Terrible customer service

Terrible customer service. I wanted to make a change regarding my flight luggage, I called them and they transfer me to a line that dropped immediately, the second time I called they transferred me to a different line and they told me that I should visit their store to make that change. When I called the TUI store near me they told me I couldn’t make the change while telling me that I should try the app. Basically, I wasted 30minutes for something they could tell me straight upfront.

Hello Nikolas, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I am sorry to learn that when contacting us about your upcoming flight, you had some issues getting through to the correct department. Generally speaking online bookings, can only be amended either online via 'manage my booking' over the phone with our pre travel team, via live chat, or our social media platforms. This is to ensure that the bookings are handled by the correct department. I apologise for any delays this caused when making necessary changes. Should you require further assistance about any other upcoming holiday please do get in touch. Many kind regards Lucy Customer support team.

Great site but…

Great site to navigate I just found that it wasn't that easy to see free child space dates without going back and reinputting all info again and also didn't pull through my promo code and they wouldn't add it on after when i call them. Shame otherwise have been 5 stars

Hello Carly, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction I’m so happy to hear that you found it easy to book with us, We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as easy as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

We had a lovely experience with TUI

First time we used TUI for family holiday in Tunisia for 7 nights. Everything was well organised, accommodation was amazing ! Just download TUI app and you can find all the information there, they answered to the app chat so quick. Tui Rep has meet us on the airport to navigate as where the transfer to the hotel is ,the y also came to make sure that we get in to the right bus - amazing 👏. On the following day TUI rep come to our hotel to make us aware of how we can spend our time ,gave us advice of all local service and how we can use it efficient. Also all the excursions can be booked via their app super quick Overall we are very happy , and definitely gonna use TUI again !

Hi Dobromir, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful holiday with us to Tunisia! It's great to know that you found the TUI app helpful and that our team was able to assist you promptly and efficiently. We're especially glad that our TUI reps could make your experience smooth from the moment you arrived at the airport to your stay at the hotel. We appreciate your kind words about our excursions and local service advice. Your satisfaction is our top priority, and we're delighted to hear that you plan to travel with us again. We look forward to helping you create more fantastic memories on your future holidays! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

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Reviews 4.4.

89,401 total

Most recent

total mix up on flights

total mix up on flights. excuses used at hotel on room requested not avaiilable due to closure of floors not in use yet coincidently we spoke to people in hotel staying on 4th floor and a man and wife who were actually allocated the room we asked for room 405. I Booked seats 4A and 4B out and return but had to arrange assistance for my wife age 85 who has difficulty walking and was told we were allocated 1A and 1B out 4A 4B return and booking fee wuld be refunded. we booked in and were given boarding cards for 4A and 4B! when we got on plane 1A 1B were taken as were 4A 4B.We were advised by cabin crew on there list we were 24E and 24F, how did all that happen ? I do not think we shall be going back to Benidorm as the atmosphere in these so called re-furbished hotels is not the same, they are like Ice Cream parlours not restaurants, no comfort or elegance. Sorry I have not got any good comments as we have had some wonderfull holidays and cruises with Tomsons and TUI but everyone thinks they need to change things but change is very rarely for the better. Thank You. PS, Merry Christmas.

Date of experience : November 29, 2022

Happy with the Deal we got for Black…

Happy with the Deal we got for Black Friday, easy to book and love the Hotel

Date of experience : November 27, 2022

Good booking experience

The lady who dealt with my booking was open, and honest, and very efficient, especially as I called at 1945, 15 minutes before closing time. She did a good job.

Date of experience : November 28, 2022

Easy and great prices

Was easy to find a suitable holiday at a great price.

Date of experience : November 30, 2022

I have used Tui for the past five or…

I have used Tui for the past five or six years to book my holidays. I always find them helpful, efficient and organised. I have used the online booking s and in store and they are equally as effective as each other. The staff are always happy to help no matter what.

Date of experience : December 07, 2022

Very professional and helpful advice…

Very professional and helpful advice and would always recommend tui

Thank You For A Person

Your Representative was very knowledgeable and helpful making up for a disappointing repeat bad experience with the TUI App. A lovely Lady. Technology is brilliant but only if it works...

Date of experience : December 06, 2022

Customer service

I spoke to a very helpful member of the Tui team who gave a very informative, polite and efficient service.

Booking was easy

Booking was easy to do now we just need to wait for our holiday.

On line booking

Had no problems booking holiday on line, including paying deposit and confirmation sent immediately.

Good service and knowledge

Good service and knowledge. Brilliant

The manager deb was first class in…

The manager deb was first class in every way. Really knew what she was doing and listened to what we wanted for our wedding. Thank you Deb from Margaret and David.

Date of experience : December 04, 2022

Horrendous, I have booked with TUI for years. Had an issue on holiday this year. Complained in resort and then again when I returned home. 12th Sep was date of complaint still nothing, I have opened an ABTA claim to find out the Director of TUI is the Director of ABTA. Sent a copy to the Director at his home address as found on Companies House. Still no answers Promised escalations, promised call backs nothing happens. Wouldn’t care I have even asked for a full refund it’s a partial refund. I’m a travel agent who books TUI as part of our tour operations …. Not anymore if they can’t get it right for colleagues how can they get it right for customers. They believe they are the big wig of travel since losing Thomas Cook. People need to stop using them

Date of experience : September 11, 2022

Stayed at H10 Timanfaya Palace in…

Stayed at H10 Timanfaya Palace in Lanzarote. Lovely clean hotel with really friendly staff and plenty of sun beds in extremely nice surroundings. Food was quite good but variety of vegetables in both the a la carte and buffet restaurants could be improved. Not a great experience on outbound flight. Had to queue on tarmac in the rain to board via steps. This was the slowest boarding process we have ever experienced in all our travels. When eventually stepping on board the two stewardesses at the front of the plane were chatting together and didn’t even look up to welcome passengers on board. I have never previously experienced this on any flight with other airlines. Maybe they were embarrassed about the terribly slow process but a smile and “sorry about the wait” would have been nice. Having said that, the return flight experience was considerably better. We have still booked with TUI to return to the same resort next year so overall a very good experience.

Date of experience : November 21, 2022

The TUI Experience

The TUI Experience is always second to none.

Date of experience : October 09, 2022

Very easy and straightforward to book

Very easy and straightforward to book. Can’t wait!

River cruise was a fiasco

River cruise was a fiasco . Hardly traveled the Rhine and despite our complaints tui would not accept it was a washout. Would not book again we will stick to Viking in future .

Date of experience : August 14, 2022

All round to service in the stafford…

All round to service in the stafford shop especially Chas very helpful..

Date of experience : December 03, 2022

Excellent help an service from Karen at…

Excellent help an service from Karen at tui

Date of experience : December 01, 2022

Lisa in Sutton (Surrey) store was very…

Lisa in Sutton (Surrey) store was very helpful, polite and went the extra mile to help us book our mini break to Iceland. From booking the holiday to sorting out the travel insurance. Very personal touch and a pleasure, will recommend her to friends and family. Took the stress out of booking on line! A big thank you !

Date of experience : November 26, 2022

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TUI Airways (United Kingdom) Reviews and Flights

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• TUI Airways (United Kingdom)

Airline Summary

• Excellent 6,307
• Very Good 5,274
• Average 3,323
• Terrible 2,945
• Premium Economy
• Business Class
• First Class
• All languages ( 19,545 )
• English ( 19,281 )
• Swedish ( 106 )
• Danish ( 53 )

" Please, if possible, have an area for passengers with young children. I had a couple with a 2 year old sat next to me. Got kicked several times "

" TUI flights extra legroom, more space or exit row are now not optional. The new 'provider' has only basic uncomfortable seats. "

" Take your own reusable cups! 🥤 "

" DO NOT BOOK WITH THEM "

" Go with anyone other than TUI!! "

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