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Can’t upload documents on Safari or Chrome for Mac

I’m having trouble uploading documents onto any internet browser on my Mac. I tried to trouble shoot (reading back that this was a problem in nov 2020) but I can’t even check off boxes in my preferences menu, for safari, chrome, or my Mac system preferences. Drag and drop doesn’t work for me either…beyond frustrated. For reference I am running Big Sur 11.4

[Re-Titled by Moderator]

MacBook Pro

Posted on Jun 28, 2021 8:48 PM

Posted on Jun 30, 2021 5:42 AM

Hello slinksteraims,

Thank you for posting in Apple Support communities. We understand that you are having issues with uploading documents to any internet browser, and also having issues checking boxes in browser preferences. We would love to help you with this. 

This document tells you how to convert pages to other upload able documents. We recommend trying this to see if your able to upload to a browser after conversion: Convert Pages documents to PDF, Microsoft Word, and more

This document has great information about safari preferences: Change Websites preferences in Safari on Mac

You should also use Google Chrome Help to get help with their browser.

Thank you for allowing us to support you.

Have an awesome and productive day!

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Jun 30, 2021 5:42 AM in response to slinksteraims

Jul 2, 2021 10:30 AM in response to slinksteraims

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 

Isolating an issue by using another user account  

If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 

Safe Mode - About .    

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin

https://etrecheck.com

Jul 2, 2021 5:51 AM in response to slinksteraims

slinksteraims,

Thanks for getting back to us. If you've followed all suggested articles and your issue still persist you may need to contact Apple Support: Contact Apple Support . They would be able to help you and screen share to get a better look at what is happening when uploading documents.

Jul 1, 2021 7:34 PM in response to chris_g1

unfortunately, nothing worked. thanks anyways

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Can’t upload files in Safari? Update to Safari 14.0.3 (or drag and drop)

Wth the release of Safari 14.0.1 for macOS last November, Apple introduced a bug that prevented the use of the “upload files” option on web pages. The problem persisted until February 1, 2021, when the company released the 14.0.3 update for all supported macOS releases. If you’ve had this problem, simply update Safari to make it go away.

Drag a file onto an upload button, and it inverts; release, and the file name or list should be shown.

If for some reason, you can’t shift to Safari 14.0.3 from 14.0.1 or 14.0.2, there’s a workaround: simply drag a file or files onto the upload button. The upload buttons lights up when the cursor lands on top of them. Some sites are designed to allow drag-and-drop, and may show other animation or a confirmation as to the target. But even sites that use a simple HTML button with no special JavaScript coding can still accept files through this drag-and-drop method.

This can also be useful even with the latest Safari if you’d prefer to drag and drop items instead of using the Open dialog navigation method.

Ask Mac 911

We’ve compiled a list of the questions we get asked most frequently along with answers and links to columns: read our super FAQ to see if your question is covered. If not, we’re always looking for new problems to solve! Email yours to [email protected] including screen captures as appropriate, and whether you want your full name used. Not every question will be answered, we don’t reply to email, and we cannot provide direct troubleshooting advice.

Author: Glenn Fleishman , Senior Contributor

Glenn Fleishman ’s most recent books include Take Control of iOS and iPadOS Privacy and Security , Take Control of Calendar and Reminders , and Take Control of Securing Your Mac . In his spare time, he writes about printing and type history . He’s a senior contributor to Macworld , where he writes Mac 911.

Recent stories by Glenn Fleishman:

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How to Choose an Image Size When Uploading a Photo in Safari for iOS

Happily, in the latest version of Safari for iOS 13, Apple has added an feature that lets you choose what size image to upload. The options include Actual Size, Large, Medium, and Small, and Safari provides the file size at the bottom of the display once you've selected one. Here's how it works.

• Select the option to upload an image on the website of your choosing.
• Tap Photo Library .

• Select Large , Medium , Small , or Actual Size , then tap to go back to your photo library.
• Tap Done in the top-right corner of the screen to upload the image.

Safari in iOS 13 offers a whole range of useful updates, from an updated start page to a new download manager. Check out our dedicated Safari guide to learn more .

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Update to the latest version of Safari

If a Safari update is available for your device, you can get it by updating or upgrading macOS, iOS, iPadOS, or visionOS.

Get Safari updates for Mac, iPhone, iPad, or Apple Vision Pro

The most up-to-date version of Safari is included with the latest version of the operating system for your Apple device.

To update Safari on Mac, update macOS .

To update Safari on iPhone or iPad, update iOS or iPadOS .

To update Safari on Apple Vision Pro, update visionOS .

Get Safari updates for Windows

Apple no longer offers Safari updates for Windows or other PC operating systems. Safari 5.1.7 for Windows, released in 2010 and now outdated, was the last version made for Windows.

If a website says your browser is out of date

If a website says that Safari is out of date even though you're already using the latest version of macOS, iOS, iPadOS, or visionOS, there could be an issue with the website. If you’re sure that you want to use the website, contact the website owner or developer for guidance about how to best use their website.

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3 Easy Ways to Transfer and Import Bookmarks with Safari

Last Updated: April 8, 2024 Fact Checked

Importing Chrome or Firefox Bookmarks (Desktop)

Importing a bookmarks file (desktop), importing bookmarks to safari (mobile), troubleshooting.

This article was co-authored by wikiHow staff writer, Rain Kengly . Rain Kengly is a wikiHow Technology Writer. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Rain graduated from San Francisco State University with a BA in Cinema. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 168,310 times. Learn more...

Are you trying to back up or import your bookmarks to Safari? It's an easy process if you're using a computer! If you want to sync your bookmarks to your iPhone or iPad, you'll need to do a few extra steps. This wikiHow article teaches you how to import bookmarks to Safari whether you're moving from Google Chrome, Firefox, or any other browser.

Quick Tips to Move Your Safari Bookmarks

To import bookmarks from another browser in Safari, click File , Import From , and then select a browser. You can also export your bookmarks into an HTML file in Chrome, Firefox, or another browser, and then import it with Safari.

• Use this method if you want to import bookmarks from Google Chrome or Mozilla Firefox into Safari on your Mac device.
• If this is your first time opening Safari, importing from Chrome or Firefox can be automatic if you choose Keep your imported items . If you didn't opt for that, continue reading to manually import bookmarks from Chrome and Firefox.

• If this button is greyed out and unclickable, make sure Chrome or Firefox is not open in the background.
• If you imported passwords, you may need to enter your admin password before you can continue.

• Click ⋮ in the top-right corner.
• Hover over Bookmarks and lists .
• Click Bookmark manager .
• Click Export bookmarks . [3] X Research source
• Select a save location.
• Click ☰ in the top-right corner.
• Click Bookmarks .
• Click Manage bookmarks .
• Click Import and Backup .
• Click Export Bookmarks to HTML… [4] X Research source

• Imported bookmarks will appear under "Bookmarks" in the sidebar. [7] X Research source

• Safari is unavailable for Windows devices.

• Enter your password if prompted.

• You may need to tap Show all to see it. [12] X Research source

Community Q&A

• Keep a copy of your bookmarks' HTML file on hand as a backup in case you lose your bookmarks. Thanks Helpful 0 Not Helpful 0
• You can continue to add bookmarks to your library from within Safari by pressing ⌘ Command + D . Thanks Helpful 0 Not Helpful 0
• To see a non-Safari browser's favorites on mobile, export that browser's HTML file to your desktop, import it into Safari, and then sync your mobile with iCloud. Thanks Helpful 0 Not Helpful 0

You Might Also Like

• ↑ https://edu.gcfglobal.org/en/safari/bookmarking-in-safari/1/
• ↑ https://support.google.com/chrome/answer/96816?hl=en
• ↑ https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• ↑ https://support.apple.com/en-al/guide/safari/ibrw1015/mac
• ↑ https://support.apple.com/en-us/102314
• ↑ https://support.apple.com/guide/iphone/bookmark-favorite-webpages-iph42ab2f3a7/ios

About This Article

1. Open Safari. 2. Go to the File tab and hover over Import From . 3. Click Google Chrome or Firefox . 4. Select the items you want to import. 5. Click Import . Did this summary help you? Yes No

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[Update: Jan. 13] Safari 14.0.1 does not let users upload files to sites on macOS Mohave, workarounds found

New updates are being added at the bottom of this story……

Original story (published on December 5, 2020) follows:

Apple’s Safari browser appears to have broken the files upload functionality for macOS Mohave users after the 14.0.1 version update. And a result, plenty of users have taken to various forums complaining about the issue.

Some of such reports have been given below.

My attach a file button doesn’t work with Safari. How do I notify google? AppleCare couldn’t help. Source

Suddenly, dropbox.com isn’t allowing me to upload a file if I’m using Safari as my browser. It works fine using Chrome. Any ideas what’s going on? Source

As apparent from the above complaints, the dialog that allows users to pick a file does nothing on Safari. Also, this is only being faced by users on macOS Mohave soon after the Safari 14.0.1 update.

There are no reports to indicate that the issue is present on other macOS versions, and hence, it does seem to be due to compatibility issues between the browser and the now aged operating system.

Moreover, the problem isn’t just limited to a single site as initially thought, as users have reported that they face the issue on all kinds of sites.

Switching over to another browser like Chrome or Firefox does make the bug disappear, which reiterates that it is indeed from Safari’s side.

If you are one of the users facing this issue, then you have come to the right place as we got a series of workarounds for you to try.

Workarounds for when you are unable to upload files to Safari on Mohave

1. Drag files: A couple of users reported that they were able to upload their files to the sites by dragging files onto the browser window/attachment pane. Most sites support this functionality, and so you are good to give this a go.

2. Use another browser: This is probably the best way to work around the problem till Apple actually acknowledges the bug. The issue exists on Safari alone and hence, changing the browser temporarily will surely help. To download Firefox, click here . For Opera, click here . And for Chrome, click here .

3. Restore macOS Mohave: While many users have actually performed this to success, it is not advisable as this method is quite cumbersome.

Confirmed: re-installing Mojave’s last version (10.14.6) puts you back to Safari 12.1.2. I can’t think of any mind blowing updates to Safari in 13 or 14 so I didn’t bother updating the browser – someone care to refresh my memory on what I might be missing out on? Everything that I noticed was broken before with Safari 14.0.1 was now functioning again with JUST the restore of Mojave Source

Since it is not possible to rollback to a previous version of Safari, the only way to do so is by performing a re-install of macOS. This will revert your Safari to an older version that did not have any issues as such.

Follow the steps mentioned in this official Apple support article here to perform a restore.

4. Update macOS: Since the bug is only present on macOS Mohave, you can try updating to macOS Catalina or Big Sur to make it disappear, if possible. To do so, click Apple menu > System Preferences > Software Update.

Hopefully, the above temporary fixes helped. You can also try sending feedback to Apple regarding this bug through this link .

Update 1 (December 21)

Quite disappointingly, the latest version of Safari, namely version 14.0.2, has not addressed the issue as per more recent complaints.

There is a new Security Update 007 out plus Safari 14.0.2 update. Neither solves this issue. Source

14.0.2 did not fix the problem.. still cannot use the upload button.. this is ridiculous!!! come on apple get with the program!! Source

For reference, the previous version 14.0.1 was released on November 12, while the latest one was rolled out on December 14.

New reports ( 1 , 2 , 3 , 4 , 5 ) now have it that a similar issue is now afflicting users of Google Chrome on the new macOS 12 Monterey.

Update 3 (January 13, 2021)

For those still having this issue, here’s another workaround to try, suggested by one of the affected users.

i was having the same issue (m1 mac) and think i found a fix. i went to system preferences > security & privacy > privacy > files and folders, clicked the lock, selected chrome (which already had Downloads Folder permissions), removed it (click the – button), and restarted chrome. then i was getting proper finder pop-ups for file uploads (and downloads were still working too). ( Source )

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Upload files and folders

Upload and save files and folders to onedrive.

Use OneDrive in your browser

Sign in to https://login.partner.microsoftonline.cn and select OneDrive .

Sign in to https://portal.office.de and select OneDrive .

Under My Files , pick a file or folder by selecting the circle in the upper corner of the item, and then select a command at the top of the page.

You can store over 300 types of files on OneDrive. With Microsoft Edge or Google Chrome:

Select + Add new . 

Select the files or folder you want to upload.

Select Open or Upload .

With other browsers:

Select Upload , select the files you want to upload, and select Open .

If you don't see Upload > Folder , create a folder, and then upload the files to that folder.

Use OneDrive on your desktop

If you use Windows 10 or 11, OneDrive may have already asked you to sign in to sync your files.

In File Explorer, select:  OneDrive – [your company] .

If OneDrive isn't set up, see:

Sync files with OneDrive in Windows

Sync files with OneDrive on Mac OS X

Save and open files in your Office apps

Select File > Save a Copy​​​​  > OneDrive - [company name] to save a work file to OneDrive.

Save personal files to OneDrive - Personal .

Select File > Open and then select OneDrive , to open a file saved to OneDrive.

Note:  Requires Microsoft 365, Office 2019, or Office 2016.

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Quick, simple, stress-free file sharing

Dropbox makes it easy to share files securely and effortlessly in real-time.

Share a link to any file in your cloud storage and control who can view and edit shared files—all in one place and included as standard with your Dropbox account.

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Customers trust Dropbox as a secure solution that enables easy sharing and collaboration. With automated tools built to scale, Enterprise companies are more efficient Dropbox.

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File sharing with Dropbox is quick and simple. By just sharing a link, you can send anything—from photos and videos to zipped folders and large CAD files—to anyone, even if they don’t have a Dropbox account.

Easily share links and files from anywhere, using your phone, tablet or computer. And unlike email attachments, you don’t have to worry about file size limits—share files as large as your cloud storage space quota, starting at 2 GB and up.

No more manual checking—find out exactly when someone has made changes to a file you’ve shared.

With cloud file-sharing services from Dropbox, you’ll immediately see who’s added, edited, deleted, renamed, or moved an online file. Any changes made to a shared file will be automatically updated and synced for all recipients .

Shared file synchronization and activity notifications come as standard, with any Dropbox plan.

Dropbox cloud storage is a great place to help teams get organized and add files to one central location. It’s easy for team members to see where everything is, and which files are the most recent—and in need of immediate attention.

• Shared folders: Working on a file-heavy project with several team members? Shared folders give everyone rich workspaces where they can get coordinated by uploading content, sharing files, adding folder descriptions, and assigning to-dos. And any edits you make within the folder will be immediately synced to other members, for quick and easy collaboration in real-time.
• Groups: With Dropbox, you can easily upload files and share materials with relevant parties by creating a group, adding a list of members, and inviting the group to shared folders.

• Manage folder permissions: Ensure secure folder sharing with multiple folder permissions. Choose if you want to give recipients editing or view-only access to your folder and manage your sharing options.
• Sharing options and controls: Sending a file as an email attachment can put your data’s security at risk. With Dropbox, you can easily share a link to a file or folder that is limited to view-only access. Plus, you can add password protection to a shared link, set a link expiration date and disable downloads.
• Granular folder permissions: Share a specific subfolder without giving access to the entire folder it lives within. Give your vendors access to just one “Final Images” subfolder, for example, located inside your larger “Graphic Design” folder.

Frequently asked questions

File sharing is the public or private sharing of digital information or resources. Common ways to share files include the web, removable USB drives, FTP servers, or peer-to-peer networks. The most convenient method used today is online or cloud file sharing or file transfer , a way to grant access to files and content from one user to another over the internet. Dropbox can be used as a cloud file sharing system and an online backup storage service.

It’s simple to send or share files from Dropbox with anyone you want—and they don’t even need a Dropbox account. Create a shared link from your Dropbox desktop or mobile app for iOS or Android and share that link via chat, text, or email. Anyone with the shared link can view and download the file.

Sharing a Dropbox folder with anyone you want is easy. Create a shared link to the folder you want to share, and then send the shared link via email, chat, or text to whomever you like. Anyone with the link can view and download the content of the folder you’ve shared.

You can share files and folders with anyone you like, including people without Dropbox accounts for file storage. Simply send them a shared link to the file or folder via email, chat, or text.

To share a link to a file or folder in your Dropbox cloud storage , simply hover over the file or folder you’d like to share and click the share icon (a rectangle with an up arrow). From here, you can select the access permissions you’d like recipients to have, create a link to your file or folder, and copy it for sharing.

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