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How To Use The Plantronics Voyager 5200 UC Bluetooth Headset

Updated on Mar 1, 2024 1 Comment

The Plantronics Voyager 5200 comes with a few nice features. But, if you need something with more features, check out our collection of Bluetooth headsets ! Most of these Bluetooth headsets, such as the new Leitner LH670 , will connect to cell phones, but also include connections for desk phones and computers. You can combine all your business calls into one headset!

Plantronics Voyager 5200 Features

• A travel case
• An active mute feature that warns you when mute is on with a beep
• Android mobile devices may require additional configuration for virtual personal assistant features. Please reference your carrier and device manufacturer's instructions to successfully utilize voice commands.

The Voyager 5200 the newer version of the Plantronics Voyager Legend. For more detailed instructions on the Voyager Legend headsets you can check out this article .

For set-up directions for the Voyager Legend headsets, you can view this 5 minute YouTube video: Voyager Legend Video Setup Guide

Using the Voyager 5200

Now that you have the Voyager paired to your phone or other Bluetooth device, it is time to learn how it works!

ON/OFF:  Use the slide switch on the back of the headset to power the headset on. This is just above the charging contacts

VOLUME:  To adjust volume, use the Volume Up/Down switch. This is the top button on the back of the headset labeled + and -

MUTE:  To mute a call, hit the Voice Recognition Button during a call (this is the button underneath the microphone boom). Tap it again to unmute yourself

ANSWER/END CALLS : To answer calls, hit the Answer Call button on the headset. This is the black shiny button on the outside of the headset. To end a call, tap the same button

HOW:  You can either charge your headset on the charging stand and with the including USB charging cable

WHERE : The magnet for charging is on the back of the headset under the On/Off button. Simply match that up to the magnets on the charger you’re using and you’re good to go

WHAT:  The charging case can hold a charge for you so that you can charge your headset without being plugged into power! Just plug the charging case into the USB charger to charge it completely. On a complete charge, the case can charge your headset 2x before needing to be recharged

To put the headset into pairing mode:

• Power the headset on and press and hold the Call Control button (the silver button at the top of the microphone) for about 3 seconds until you hear the headset say “Pairing.” You can also tap the Voice Recognition Button and say “Pair” into the headset.
• The light on the back of the headset will flash red/blue while it’s in pairing mode
• Now activate Bluetooth on your mobile device and set it to search mode OR plug in your USB dongle (if it’s already plugged in, unplug it, wait 10 seconds, then plug it back in)
• Select PLT Legend from the Bluetooth devices list and, if prompted, enter 0000 for the password
• Once successfully paired, the light on the headset will stop flashing red/blue and you will hear the headset say “Pairing Successful!”

VOICE RECOGNITION

To activate Voice Recognition, tap the Voice Recognition Button, then wait until the headset says “Say A Command." Your headset is now ready to hear your voice commands

For more information about Voice Recognition with the Voyager Legend, check out this article

COMPUTER USE

PAIRING: The USB Adaptor is pre-paired to your headset. Just insert it into a computer and turn the headset on. You should be good to go :)

GETTING SET UP IN COMPUTER : It should also load to your computer automatically, if not, then head to your computer's sound settings and set it up as the default device under both Input and Output

SOFT PHONES : If you have a softphone that needs call control, that may be possible by downloading Plantronics Hub software Here

Time For A New Headset? Many Plantronics Customers have upgraded to the Leitner LH670 .

July 10, 2023

When using my poly 5200, I am often told I sound jumbled or muffled. is there some setting that can help me? My legend is always clear as a bell. ——— Headset Answers replied: While we don’t carry the Plantronics Voyager series or the Poly 5200, our best troubleshooting advice for Bluetooth headsets is to go into your phone’s Bluetooth profile, “forget” or “delete” the Poly 5200 headset, then pair the headset back to the phone again. This will often help clear up issues with Bluetooth connectivity.

If this doesn’t work, then we’d recommend reaching out to Poly at 1-800-544-4660. They should have further troubleshooting steps for you!

What is Headset Answers?

This is the internal support database for Headsets.com . We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at [email protected] (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk .

Ready for a better headset?

Related Articles

How to reset the Plantronics Voyager Legend

How do you use voice recognition with the Voyager Legend?

How Do I Pair And Use The Plantronics Voyager Focus?

Questions/comments?

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Plantronics Voyager 5200 Bluetooth Headset Headphones Review

The Plantronics Voyager 5200 is a mediocre mono Bluetooth headset for phone calls. While the boom mic does an excellent job at separating your voice from background noise, unfortunately, the recording quality is sub-par and your voice sounds muffled and dark. The earbud doesn't enter your ear canal too deeply, making it comfortable to wear for an entire workday and should it start to cause discomfort, you can easily swivel the microphone and use the headset on the other ear. The 6.4-hour battery life falls a bit short of the 7 hours that are advertised, but thanks to its standby mode, it should be more than long enough for an entire work day. While the sound profile isn't well-balanced for music, it's well-tuned for phone calls and voices sound present and detailed, without being harsh or piercing.

Our Verdict

The Plantronics Voyager 5200 is mediocre for mixed usage. Since this is a mono Bluetooth headset, it isn't designed for listening to music and is meant for use while making or receiving phone calls. The microphone does an excellent job of separating your voice from background noises, so the person you're speaking to will hear you clearly even in a noisy office. However, your voice sounds dark and muffled while on phone calls. The comfortable and stable fit makes this headset a very good option if you make a lot of phone calls while running or jogging. Since it's Bluetooth-only, it isn't recommended for gaming, as there's likely too much lag.

• Comfortable and stable fit.
• App offers a ton of customization for phone calls.
• Easy to use controls.
• Microphone has excellent noise handling.
• Swivel microphone allows headset to be worn on either ear.
• Battery doesn't last quite as long as advertised.
• Disappointing microphone recording quality.

The Plantronics Voyager 5200 isn't recommended for neutral sound listening. This is a mono Bluetooth headset that's designed for making phone calls and not listening to music.

The Plantronics Voyager 5200 isn't recommended for listening to music during your commute or while traveling. Since it's a mono Bluetooth headset, it's primarily designed for phone calls. While it could be a decent choice for making or receiving calls during your commute, it doesn't block out any background noise, so it can be tough to hear the person on the other end of the line if you're in a loud environment, like on a bus or airport.

The Plantronics Voyager 5200 is a very good option for making phone calls while running or jogging. The headset is comfortable and feels very stable in the ear, so it shouldn't move even during more strenuous workouts. As it doesn't block out any background noise, it's good for running outdoors so you can stay aware of your surroundings. However, its sound profile is tuned for phone calls, and music will be severely lacking any bass.

The Plantronics Voyager 5200 isn't recommended for listening to music in the office, though they can be an okay choice if you make a lot of phone calls at work. While it's comfortable enough to wear all day, and the 6.4-hours of talk-time should last you a full work day, the unbalanced sound profile and mono design aren't meant for listening to music.

The Plantronics Voyager 5200 isn't recommended for wireless gaming. This headset is Bluetooth only and isn't compatible with PS4 or Xbox One. While you can use it with any Bluetooth-enabled PC or mobile device, the latency will likely be too high for competitive gaming. The sound profile is also lacking in bass and is designed for listening to voices, so explosions and gunshots in your game will be severely lacking in thump.

The Plantronics Voyager 5200 is a Bluetooth-only headset that cannot be used wired.

The Plantronics Voyager 5200 is mediocre for phone calls. While this Bluetooth headset is comfortable enough to wear for long periods, and will likely last an entire work day, the microphone recording quality is disappointing. While on phone calls, your voice sounds dark and muffled. On the bright side, the noise handling is excellent and even in noisy environments, the person you're speaking to can hear you clearly. The app also includes a ton of customization options for phone calls, and the buttons on the headset are easy-to-use while in the middle of a call.

• 6.0 Mixed Usage
• 5.7 Neutral Sound
• 5.7 Commute/Travel
• 7.9 Sports/Fitness
• 5.3 Wireless Gaming
• 5.2 Wired Gaming
• 6.1 Phone Calls
• Updated May 15, 2020: Review published.
• Updated May 12, 2020: Early access published.
• Updated May 07, 2020: Our testers have started testing this product.
• Updated May 07, 2020: The product has arrived in our lab, and our testers will start evaluating it soon.
• Updated Oct 07, 2019: We've purchased the product and are waiting for it to arrive in our lab.

Differences Between Sizes And Variants

We purchased and tested the Plantronics Voyager 5200. There is also a model called the Voyager 5200 UC that comes with a USB dongle for PCs, as well as some 'Office' models that include a dock. These results are only applicable to the regular 5200, as the other variants may perform differently.

Compared To Other Headphones

The Plantronics Voyager 5200 is a mono Bluetooth headset designed for making and receiving phone calls. Unlike most headphones we've reviewed, it isn't designed for listening to music, and its sound profile is tuned so that voices are clear and don't sound piercing or harsh. While the boom microphone's recording quality is sub-par, it does an excellent job of separating your voice from background noise, making it well-suited to use in a noisy office. Check out our recommendations for best Bluetooth headsets for phone calls , or if you want something better-suited for gaming, best wireless gaming headsets .

The Plantronics Voyager Legend Bluetooth Headset is a much worse mono headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset. Both headsets share almost the same design and feel equally comfortable, well-built, and stable, except the 5200 charges via Micro-USB while the Legend uses a proprietary magnetic charging clip. The 5200 has a better-balanced sound profile for phone calls, resulting in less piercing and painful voices. It also has a much better microphone that makes your voice sound slightly more natural and does a significantly better job of separating your voice from background noises. On the other hand, the Voyager Legend has longer battery life.

The Plantronics Voyager 5200 Bluetooth Headset is better for phone calls than the Jabra Talk 45 Bluetooth Headset . The Plantronics is more comfortable, better-built, and it has more controls, including a volume control. Its boom microphone performs much better in noisier environments. That said, the Jabra's microphone has a better recording quality.

The Apple AirPods Pro Truly Wireless and the Plantronics Voyager 5200 Bluetooth Headset are designed for different uses. The Voyager 5200 is a mono Bluetooth headset that isn't meant for listening to music, while the Apple are truly wireless headphones designed for listening to music. The microphone on the Voyager does a much better job at handling noise, and the app gives you a ton of customization options for phone calls. On the other hand, the Apple come with a charging case, and two earbuds so you can listen to stereo music. Their sound profile is also much better-balanced for music.

The  BlueParrott B450-XT Headset is a better headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset. The BlueParrott has a more balanced sound profile and its boom microphone has a better recording quality. It also has a longer continuous battery life and you can use it while it's charging. However, the Plantronics Voyager is more comfortable and since it's an earbud headset, it's also more portable. Its microphone is better at noise handling, which is handy if you need to take calls on the road from your truck.

The Jabra Evolve2 65 Wireless are more versatile than the Plantronics Voyager 5200 Bluetooth Headset, though they're radically different devices with different intended uses. The Jabra are Bluetooth stereo headphones with a better-balanced sound profile, much longer battery life, a broader range of configuration options, and a superior boom microphone. Meanwhile, the Plantronics is a mono earbud that's far more portable and does a much better job of staying in your ear. Both offer multi-device pairing capability, though only the Jabra are Bluetooth 5.0-compatible.

The Plantronics Voyager 5200 Bluetooth Headset and the Jabra Elite 65t Truly Wireless are different styles of headsets designed for different uses. While the Plantronics is a mono Bluetooth headset that's designed for phone calls, the Jabra are truly wireless headphones that can be used for phone calls as well as listening to music. The Plantronics' microphone does a much better job at handling noise. Overall, if you're looking for headphones to listen to music and make phone calls from time to time, the Jabra are a better choice, but if you need a headset for the office that's designed specifically for phone calls, the Plantronics is a better pick.

The Plantronics Voyager 5200 Bluetooth headset is a better mono headset for phone calls than the Jabra Steel . The Plantronics is more comfortable, has better controls, and has a more even sound profile that suits speech better. However, the Jabra's boom mic has a better recording quality. 

The Mpow EM12 Wireless Earphone and the Plantronics Voyager 5200 Bluetooth Headset are mediocre mono headsets. The Plantronics is more comfortable, has much better controls, has a better-balanced sound profile for voices, and has much longer battery life. Its boom microphone also handles background noise significantly better than the integrated microphone on the Mpow, and Plantronics has a dedicated companion app with a ton of customization options. On the other hand, the Mpow has a more casual look, and its microphone has a better recording quality.

The Plantronics Voyager 5200 Bluetooth Headset is a better Bluetooth mono headset than the TaoTronics TT-BH041 Bluetooth Headset . The Plantronics is far more portable, easier to use, and is far more stable on the ear. It also has a microphone that isolates speech from ambient noise with greater effectiveness, not to mention it has multi-device pairing as well as a dedicated companion app. Meanwhile, the TaoTronics has a substantially longer continuous runtime and does a better job of reducing audio leakage.

The Plantronics Voyager 5200 Bluetooth Headset and the Mpow Pro Trucker Bluetooth Headset are both solid choices for taking phone calls on-the-go. Some users may prefer the Plantronics' mono earbud design, which is more portable and more stable than the mono on-ear design of the Mpow. The Plantronics also comes with a companion app, and its microphone performs better in noisier environments. That said, the Mpow has a longer continuous battery life, and its microphone has a better recording quality.

The Plantronics Voyager 5200 Bluetooth Headset is better for phone calls than the Plantronics Voyager 3200 Bluetooth Headset . The 5200 is more comfortable and stable and is better-built. It also leaks less noise, and its microphone has a better recording quality and noise handling performance. That said, the 3200 has a better-balanced treble range, so voices and sibilants sound more detailed.

Test Results

The Plantronics Voyager 5200 has a fairly standard Bluetooth-headset design. There's a fairly large ear-hook that goes around your ear, and a thin boom microphone. Overall, it's a little bulkier than some other options but has a straight-forward and professional look.

The Plantronics Voyager 5200 is comfortable. It comes with three sizes of silicone tips, and since they don't enter deep into the ear canal at all, they're comfortable for extended periods. The ear-hook part of the headset is flexible and doesn't put too much pressure on your ear. After a couple of hours, it may start to cause a bit of discomfort and fatigue. Luckily, you can flip the mic around, so you can move the headset from one ear to the other to help reduce discomfort during long periods.

The controls of the Plantronics Voyager 5200 are decent overall. There are volume up/down buttons on the top of the ear-hook, a power toggle on the rear, and two call/media control buttons on the microphone itself. These two buttons more designed for call controls rather than media controls, and while you can only pause/play tracks, there's a good amount of call controls including answer, reject, and redial. You can also use one of the buttons on the mic to trigger your phone's assistant, which can be convenient.

The Plantronics Voyager 5200 is very portable. While it's a bit larger than most pairs of truly wireless headphones, you should still be able to easily slide it into most pockets. If you want something even more portable, check out the Mpow EM12 Wireless Earphone .

The Plantronics Voyager 5200 doesn't come with a case. While a charging case can be purchased separately, we haven't tested it.

The build quality of this headset is good. It's made primarily of silicone and plastic and should be able to withstand a few accidental bumps or drops without sustaining too much damage. The ear-hook is fairly flexible, which should help prevent it from snapping or breaking easily.

The Plantronics Voyager 5200 feels very stable in the ear. Unlike the Plantronics Voyager 3200 Bluetooth Headset , the ear-hook helps keep it in place well, and even more severe head movements don't cause it to fall out or move. The boom mic also stays in place well and shouldn't slide or move around.

• Plantronics Voyager 5200 headset
• 3x Tip sizes
• Micro-USB cable

The sound profile of the Plantronics Voyager 5200 is well-tuned for voices and speech. It lacks quite a bit of bass, but voices sound present and aren't piercing or harsh. However, some voices may sound slightly dull and lispy.

The frequency response consistency of this headset is very good. Provided you achieve a proper fit with the included tips, you should experience similar bass and treble response every time you use it.

The bass accuracy of this headset is very bad. There is practically no low-bass, which is responsible for the thump and rumble in music. Mid-bass, where the body and punch of the bass sits, is very lacking. Luckily, high-bass, where instruments and some low voices get their warmth, is fairly flat and only slightly under-emphasized. While overall music will be lacking bass, this headset is tuned for phone calls and voices, and most people shouldn't notice the lack of bass. If you're looking for a mono headset with significantly better bass accuracy, check out the BlueParrott B450-XT Headset .

The mid-range accuracy of the Plantronics Voyager 5200 is outstanding. The entire range is very well-balanced and accurate, especially the high-mid which, along with low-treble, is responsible for most vocal frequencies. This results in clear and full voices that don't sound weak, distant, or harsh.

The treble accuracy of this headset is okay. Most of the low treble range is fairly well-balanced and accurate, resulting in vocals that should be somewhat detailed, articulate, and present. While the mid-treble range is fairly underemphasized, making vocals sound slightly dull and lispy, this is better than if it were overemphasized, which would result in piercing and painful voices. Most of the high treble range is recessed, resulting in audio that sounds fairly lifeless instead of being hissy, though this shouldn't affect voices too much, as most voices don't reach these higher frequencies.

The peaks and dips performance of this headset is mediocre. The largest peak is in mid-high treble which makes some frequencies sound slightly harsh. Overall, it's small enough that most voices don't come across as piercing or painful. While the peak in mid-high bass doesn't necessarily represent an over-emphasized mid-bass, it shows the relative increase in that range over the very recessed low bass.

Because the Plantronics Voyager 5200 is a mono headset, there is no stereo imaging.

Like with most in-ears, the passive soundstage of this headset is poor. This is because properly activating the resonances of the pinna (the outer ear) is one of the important factors in creating an out-of-head and speaker-like soundstage. Since in-ears and earbuds completely bypass the pinna, their soundstage tends to be perceived as small and located inside the listener's head. That being said, because there's only one earbud, the openness is excellent.

This headset doesn't have any virtual soundstage features.

Note: We were unable to reach 100dB volume while testing this headset. Therefore, the '100 dB' score was tested with the headset at max volume and the '90 dB' score was set 10dB lower.

These are the settings used to test these headphones. Our results are only valid when listening using these settings.

The Plantronics Voyager 5200 isolates almost no background noise. This is likely by design, as while on phone calls, it helps to be able to hear your own voice when speaking. This is also due to the fact that the earbuds rest inside the ear as opposed to going deep into the ear canal and creating a 'plunger-like' feeling that blocks sound.

The leakage performance of this headset is good. There's some leakage at higher frequencies that's slightly above the noise floor of an average office. This means that when using this headset at high volumes, coworkers right next to you may hear some leakage.

This headset has a boom mic.

Like with most Bluetooth headsets and headphones, the recording quality of the mic is sub-par. While your voice is fairly natural and easy to understand, it's also slightly dark and muffled sounding. For a Bluetooth mono headset with better recording quality, check out the Jabra Steel Bluetooth Headset or the Jabra Talk 45 Bluetooth Headset .

The noise handling of the microphone is excellent. Thanks to the boom microphone that sits close to your mouth, the person you're speaking to can hear you fairly clearly even in noisy environments.

The overall battery performance of this headset is sub-par. While the 6.4-hour battery life is only mediocre for headphones, it should be more than long enough for a headset. This is because unlike listening to music continuously throughout your work day, it's likely that you will take breaks between phone calls. The headset also features a standby mode which can help conserve battery life when it's not in use. If you want something similar with better battery life, check out the Plantronics Voyager Legend Bluetooth Headset , though it doesn't perform as well overall. If you want a longer battery life, you could also consider the TaoTronics TT-BH041 Bluetooth Headset or the Mpow Pro Trucker Bluetooth Headset .

The dedicated companion app for the Plantronics Voyager 5200 is good. While it doesn't have an EQ to change the sound profile, like with most good apps for headphones, it has a lot of customization options specific to phone calls, such as the ability to configure the sensors in the headset to automatically answer or reject a phone call while you're wearing the headset. The headset is also compatible with the 'Tile' app so you can find it in case it's misplaced.

The Plantronics Voyager 5200 supports NFC pairing to easily connect to an NFC-enabled device. You can also pair it to two devices so you can easily switch between your phone or PC. The Android latency is among the lowest we've ever recorded. However, it's noting that this was measured while streaming a YouTube video, and apps seem to compensate for this differently, so your mileage will likely vary in real-world usage.

The Plantronics Voyager 5200 is a Bluetooth-only headset.

The Plantronics Voyager 5200 is a Bluetooth-only headset that can't be used wired. It comes with a Micro-USB cable for charging.

The Plantronics Voyager 5200 is Bluetooth-only and isn't compatible with PS4. It should work with any Bluetooth-enabled PC, however.

The Plantronics Voyager 5200 is Bluetooth-only and isn't compatible with Xbox One.

The Plantronics Voyager 5200 we tested doesn't come with a dock. While some variations are available with a docking cradle, we haven't tested this.

Plantronics Voyager 5200 manual

Plantronics Voyager 5200

Voyager 5200 uc, wireless headset system.

View the manual for the Plantronics Voyager 5200 here, for free. This manual comes under the category headphones and has been rated by 28 people with an average of a 8.6. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager 5200 or do you need help?  Ask your question here

• Headset Overview
• USB Bluetooth adapter
• Charge case to PC or USB wall charger
• Check Battery Level
• Low battery warnings
• Use charge case
• Connect to PC
• Configure for media
• Pair to mobile device
• NFC pairing
• Re-Pair the USB adapter
• Answer a call
• Answer a second call on VOIP
• Reject incoming call
• Redial last outgoing call
• Caller Announcement (mobile phone only)
• Adjust headset microphone volume (softphone)
• Interact with Microsoft softphone
• Voice assistant
• Enable and use Amazon Alexa
• Play or pause audio
• Reset sensors
• Disable sensors
• Enable Tile
• Voice alerts list
• Adjust voice alert volume
• Load software
• Headset recovery
• Troubleshooting
• Accessories
• Specifications

Do you have a question about the Plantronics and is the answer not in the manual?

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How to Pair Plantronics Voyager 5200 Bluetooth Headset

Pairing the Voyager 5200 Headset (Also applies to Voyager 5200 UC)

1) To pair your Voyager 5200, turn the headset on. Slide the power switch to the ‘on’ position showing green. You will hear “Power On” and the battery status.

2) Put your headset in pair mode. Press and hold the Call button until you hear “pairing”.

3) Indicator lights. The headset LEDs will flash red and blue.

4) Turn on your phone’s Bluetooth feature. While the Voyager 5200s LEDs are flashing red/blue, activate Bluetooth on your phone and set it to search for new devices.

• iPhone Settings > General > Bluetooth > On
• Android™ Smartphones Settings > Wireless & Networks > Bluetooth: On > Scan for devices

NOTE: Menus may vary by device

5) Select Voyager 5200. Select “PLT V5200 Series” on your phone as a found device.  If your phone asks, enter four zeros (0000) for the passcode or simply accept the connection.

6) Complete pairing process. Once your Plantronics Bluetooth pairing is complete, LEDs on the Voyager 5200 will stop flashing red/blue and you will hear “pairing successful.” from the headset.

NOTE: Your headset can pair with up to 8 devices but only maintain 2 connection simultaneously; this includes the Plantronics Bluetooth USB adapter as one of the 2 simultaneously connected devices.

Popular Audio/Video Solutions:

TECH TIPS to Pair Voyager 5200:

1) NFC pairing is also an option if you have no more than one other device already connected. NFC pairing will not work if there are two devices connected already.

• On your mobile phone ensure NFC is enabled and your phone’s display is unlocked. (Phones may vary and some phones may not have NFC support.)
• With the headset powered on, lay the headset on the back of phone near the NFC tag on your phone until NFC pairing completes. If necessary, accept the connection.

2) It’s always best to have the latest Voyager 5200 headset firmware which can be updated at Poly Lens

Pairing Your Voyager 5200 Headset Complete:

Your phone should now be connected with the Poly (formerly Plantronics) Voyager 5200 UC . Customers often ask us how to pair their Plantronics Voyager 5200 UC Bluetooth headset and with these instructions, you will be able to use your old headset with your new phone.

• Plantronics Manuals
• Poly Voyager 5200 Series
• User manual

Plantronics Voyager 5200 Series Manual

• User manual (18 pages)

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Headset Overview

Check battery level, low battery warnings, use charge case, pair to mobile device, nfc pairing, pair another phone, make/take/end calls, adjust the volume, voice assistant, enable and use amazon alexa, play or pause audio, use sensors, enable tile, voice alerts list, adjust voice alert volume, headset recovery.

• Callers can't hear me.
• I can't hear callers or music.

My headset will not report 7 hours of talk time after it is fully charged.

Accessories.

• Poly Voyager 5200 Review Video
• Poly Voyager 5200 Series – How to guide Video
• Download manual
• 1 Headset Overview
• 2.1 Check battery level
• 2.2 Low battery warnings
• 3 Use charge case
• 5.1 Pair to mobile device
• 5.2 NFC pairing
• 5.3 Pair Another Phone
• 6.1 Make/Take/End Calls
• 6.2 Adjust the volume
• 6.4 Voice assistant
• 6.5 Enable and use Amazon Alexa
• 6.6 Play or pause audio
• 6.7 Use sensors
• 7.1 Enable Tile
• 7.2 Voice alerts list
• 7.3 Adjust voice alert volume
• 8.1 Headset recovery
• 9.1 Callers can't hear me.
• 9.2 I can't hear callers or music.
• 9.3 My headset will not report 7 hours of talk time after it is fully charged.
• 10.1 Accessories
• 11.1 Poly Voyager 5200 Review Video
• 11.2 Poly Voyager 5200 Series – How to guide Video
• 12.1 References
• 12.2 Download manual

Charge your headset

Your new headset has enough power to pair and make a few calls directly out of the box. It takes approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is complete. A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.

NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C (32°F) or above 40°C (104°F).

1. Check your earbud battery level:

• Listen to the voice prompt when you remove your earbuds from case and put them on.
• View battery level in BackBeat app. Download at poly.com/software .

2. Check the charge case battery level by pressing the charge case button and viewing the LED inside the case.

A fully charged case can recharge your headset fully two times for an additional 14 hours of headset talk time.

Check the charge case battery status by pressing the button on the side.

Battery status LEDs for charge case

NOTE Charge case is sold separately. Visit poly.com/accessories for more information.

• Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit.
• Rotate microphone boom until it is pointed toward your mouth.
• Mic boom moves up and down for a better fit.

Change the eartip for a better fit.

Pair your phone

• Select "PLT V5200 Series." If necessary, enter four zeros (0000) for the passcode or accept the connection.

Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC pairing will not work if there are two devices connected already.

• Ensure NFC is on and your phone's display is unlocked. (Phones may vary.)
• With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as shown until NFC pairing completes. If necessary, accept the connection.

After pairing your headset to your phone, you may want to pair another phone.

• Power on your headset.

• Activate Bluetooth on your phone and set it to search for new devices.

Once successfully paired, you hear "pairing successful" and the headset indicator lights stop flashing.

Answer a call

• Put the headset on to answer a call, or
• Say "answer" after call is announced, or

Reject incoming call

Caller Announcement (mobile phone only) When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.

An incoming caller name is announced:

• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Mute on reminder* * Plantronics Hub for Mac/Win or Plantronics Hub for iOS/Android required to software)

You can add a mute alert notification by managing your mute feature with Plantronics Hub. If this setting is enabled and you have muted an active call and you start to speak, an alert will remind you that you are still on mute.

Siri, Google Assistant ™ , Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and more.

NOTE Amazon Alexa isn't available in all languages and countries.

1. Enable Alexa

• Connect the headset to your mobile device
• Update your Plantronics Hub mobile app (software) if necessary
• Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
• From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
• Launch the Amazon Alexa app and follow the instructions to set up your headset

2. Use Alexa

• Click the right earbud to pause or resume streaming audio.
• With active sensors, remove one or both earbuds to pause streaming audio. Put on one or both earbuds to resume audio. NOTE Functionality varies by application.

Smart sensors respond when you put on or take off your earbuds. Customize in BackBeat app. Below describes default settings.

NOTE *Functionality varies by application. May not function with web-based apps.

Reset sensors

You may need to reset the sensors if they are not working as expected.

Disable sensors

Advanced features

Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for help.

• Launch Plantronics Hub app and ensure that your firmware is up-to-date
• From Plantronics Hub main menu, choose Apps > Tile > Enable
• Launch the Tile app and follow the instructions to connect your headset

Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at poly.com/software

• "Answering call"
• "Battery low"
• "Battery high"
• "Redialing last outgoing call"
• "Incoming call"
• "No phone is connected"
• "Pairing incomplete"
• "Pairing successful"
• "Phone 1 connected"
• "Recharge headset"
• "Volume minimum"

Toggle the volume button when the headset is powered on and idle (not on a call or streaming music) to adjust the volume of the headset's voice alerts.

Firmware Update

Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to:

• Change voice alert/command languages
• Improve performance
• Add new features to your device

You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at poly.com/software

With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available.

With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device.

If you are performing an update using Plantronics Hub from your phone :

• Remove your headset from your ear. Do not use your headset or smartphone until the update iscomplete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update. NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do Not Disturb feature in your phone's setting while you update.

If you are performing an update using Plantronics Hub for Windows from your computer using your wireless USB Bluetooth adapter:

• Remove your headset from your ear. Do not use your headset or computer until the update iscomplete.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.

If you receive an over-the-air update failure message, or experience an update failure, take the following steps:

• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter yourProduct ID (PID) to complete the recovery.

Troubleshooting

Callers can't hear me..

Solutions :

• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it is on.
• Reset your sensors (following above instructions) as they may need recalibrating.
• Disable your sensors as they may be incompatible with your specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

I can't hear callers or music.

• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full charge.
• Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.

What's in the box

Sold separately at poly.com/accessories .

NEED MORE HELP?

poly.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 207276-06 02.21

Poly Voyager 5200 Series – How to guide Video

Documents / Resources

Download manual Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc. Download Plantronics Voyager 5200 Series Manual

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Poly Voyager 5200 Vs. Jabra Talk 65 Bluetooth Headset Comparison

If you’re someone who likes using a headset when working remotely, or on-the-go, then you’ve probably familiar with different makes and models of Bluetooth wireless headsets . Being hands free, and cord free when on calls is very convenient, and also helps to make you more efficient, comfortable and if on the road, safe. 

Two names that are synonymous with headsets include Poly (formerly Plantronics), and Jabra. And when it comes to wireless headsets used with mobile phones, Jabra and Poly both make a model very similar to each other. Specifically, I’m referring to the Jabra Talk 65, and the Poly Voyager 5200. 

To begin, as I mentioned, these headsets look pretty much the same. They’re worn over the ear with attached ear gels that insert into the ear. You get different sizes to choose from, so you can find the size that’s most comfortable. We all have different sizes of ears, so having the choice of different sizes is helpful from the standpoint of comfort, and sound. 

In terms of weight, that’s another one of those things that make these headsets nearly identical because they both weigh 0.7 ounces. I’m no mathematical genius but I do recognize that’s less than an ounce, and because of that, it’s fair to say that these headsets are light.

I do find it  interesting that the Talk 65 design pretty much mirrors the Poly 5200, and weighs the same. In any case, both of these headsets are lightweight, and by most accounts, comfortable. 

Poly Voyager 5200 vs Jabra Talk 65 Video

Microphone 

Both of these headsets come with two microphones that are noise canceling. This is important to know because the microphone quality directly relates to audio quality, which is important to anyone who places value on having a professional sounding call. 

A little bit later, I’ll comment on sound quality, but suffice it to say that Poly and Jabra are the two leading professional headset manufacturers in the world, and it isn’t common for them to provide sub-standard sound quality, so it’s unlikely we’ll be disappointed in how these two headsets sound.

Still,  we tested both of them for how well they sound in a quiet room, and how well they sounded, and reduced noise, in a room with varying sounds such as: 

• Office noise 
• Dogs barking 
• And of course, our tests are never complete unless we include our noisy Vitamix blender test 

The results of those tests are upcoming. 

These are wireless headsets, and because of that, once the battery dies, you’re pretty much dead in the water. That underscores the importance of having a decent battery, especially when you consider that this headset is normally used out of an office, and in many (or most) cases, no access to electrical outlets for a recharge. 

So what do you get in terms of battery performance from the Poly 5200, and Jabra Talk 65?

The Poly 5200 gives you 7 hours of talk time on a single charge, but that can be extended to 14 hours through the portable recharge case. 

The Jabra Talk 65 gives you a full 14 hours of battery life on a single charge with no charge case required. 

At the end of the day, you get 14 hours of talk time from both of these headsets, but in my opinion, the Jabra Talk 65 is more convenient because there’s no need to pack around a headset charge case. As a result I feel that the advantage goes to the Jabra Talk 65. 

In terms of the type of cable used to recharge the batteries, Poly uses micro USB, where Jabra uses USB C. A cable expert I’m not, but I do know that there are advantages in using USB C over micro USB cables with power and data transfer being two of those advantages. And USB C cables are becoming the new standard. 

And while we’re still on the subject of batteries, when the batteries on either of these headsets will no longer take a charge, they can’t be replaced.

This means that when you reach that point, as all batteries will, you’re required to replace the headset instead of just the battery. And, a headset replacement is more costly than replacing the battery. This is something to be aware of if you have your eye on either of these headsets. 

Wireless range - is there a difference? 

Even though both of these headsets operate off of Bluetooth technology, there is a difference in the wireless range that they provide. 

The Poly 5200 is rated up to 98 feet, and the Jabra Talk 65 is rated up to 300 feet. In both cases, you should expect to get less because you typically get about half the stated range. Even with that in mind, you can see that there’s a very big difference between these two headsets when it comes to wireless range.

So if you want the ability to walk away from the device that you’re connected to, to talk, or just listen, then hands down, the Talk 65 is the way to go. Simply because you get a lot more wireless range. 

What about connecting to a computer? 

Most computers these days are Bluetooth enabled. And, being that both of these headsets are Bluetooth, it means they’re able to be used with any computer that’s Bluetooth capable. With that said, the Poly Voyager 5200 comes with a USB Adapter, and because of that, it has some inherent advantages. 

First, you may get longer wireless range over connecting via Bluetooth, and you should have a more stable wireless connection and better sound quality as well. You’ll also have compatibility with all the leading UC platforms such as Microsoft Teams, RingCentral, Zoom and others. 

The Jabra Talk 65 doesn’t work with a USB Adapter which means it can only be used with a computer if it’s Bluetooth enabled. 

So deciding on one over the other when it comes to connectivity, really comes down to how you intend to use a headset. If compatibility to the leading UC platforms is important to you, then there’s a clear advantage with the Poly 5200 UC. If, on the other hand, computer connectivity isn’t a big part of your daily routine, then either model should meet your needs just fine. 

Voice answering 

If you’re someone who wants to take calls using your voice, then the Poly 5200 UC has the edge over the Talk 65 because the Jabra doesn’t have that feature. With that said, the Talk 65 does allow you to access Google Assistant, Siri as well as get GPS directions.

The controls on these headsets are pretty similar. 

The Poly Voyager 5200 UC has: 

• Answer/ignore/end 
• Mute on/off 
• Volume up, volume down 
• Track forward, track back, pause and play 

The Jabra Talk 65 has these functions: 

• Answer/End/Reject 
• Volume up / down 
• Mute on / off 
• Power on / off 
• Voice assistant 

Sound Quality & Noise Reduction 

As mentioned earlier, both of these Bluetooth headsets come with two noise canceling microphones. So on the surface, you could make the assumption that both of these headsets should sound pretty much the same. And, to a degree, they do, but not entirely. 

In the Jabra Talk 65 datasheet, it states that the microphone is able to remove 80% of the background noise. There isn’t a readily available statement like this for the Poly Voyager 5200 UC, but I’d have to figure it’s in that same ballpark. With that said: 

• How much background noise did they both remove in our tests? 2. How good was the voice audio quality? 
• How well did they both do to maintain voice quality when the microphones were dealing with filtering out the background noise?

If I had to choose one over the other for sound quality, and noise reduction, I’d pick the Jabra Talk 65. I say this because when we tested the voice audio quality, noise reduction capability and voice quality with background noise present, the Talk 65, to me, sounded better, and removed more noise. 

Sound quality is subjective for sure, but when I listened, and then relistened to both of these headsets in a quiet room, a room with different noises (office noise, dogs barking, and a loud blender nearby), the Talk 65, to me, just did a better job.

In saying this, I’m not trying to paint the picture that it was day-and-night difference better, but what I am saying is it just sounded better. After hearing them both, you may have a different opinion because as I said, sound quality is very subjective, but that’s my take. 

The Poly Voyager 5200 UC comes with the downloadable Poly Hub software . This software allows you to customize your headset for audio preferences, turn on or off certain features such as voice answer or HD voice for example. You can even update your headset firmware. 

The Jabra Talk 65 isn’t currently compatible with the Jabra+ software for this same customization, and firmware updating. It’s rumored that the Talk 65 may be compatible with this software in the very near future. Hopefully so, but we’ll see. 

So what’s the verdict? Which one of these headsets is best?

This is one of those situations where I can’t recommend one over the other. Why? Because both of these headsets have certain advantages over the other, and considering those advantages as they relate to your specific needs is the only way you could pick one over the other. 

For example, if you’re someone who wants the longest wireless range possible, then the decision would be easy because the Talk 65 gives you a lot more than the 5200 UC.

If you want as much talk time as possible, then the decision could get a little more difficult. Both give you up to 14 hours of talk time, but they give it to you differently. Jabra gives you a full 14 hours on a single charge, whereas the Poly Voyager 5200 UC gives you 7 hours on the initial charge, and an additional 7 hours when recharged through the portable charging case.

For me, I’d pick the Jabra simply because you don’t need to recharge to get 14 hours, and you don’t have to tote around a charge case. On the other hand, some might find the portable charge case handy in some instances. So as I said, making a decision based on talk time isn’t cut and dried as say the wireless range. 

If you want to use the headset with a computer, and you’d like compatibility with one of the popular UC services like Microsoft Teams, RingCentral or others, then the Poly Voyager 5200 UC would be your best choice because it comes with a USB Adapter for better computer integration. 

Both of these headsets are very good. Both are professional grade. And, as you’ve learned, they may look pretty much the same, but there are differences; some sizable, and others more subtle. One of those differences includes the price. 

The Poly Voyager 5200 UC is $199.99, and the Jabra Talk 65 is $99.00. So, deciding which is best for you really comes down to which model has the feature, or features that best meets your needs, and which model best fits into your budget. 

The truth is you can’t go wrong with either of these headsets. The Poly Voyager 5200 UC has been around for awhile, and it has been very popular. 

The Jabra Talk 65, on the other hand, is a newer version of the 5200 that brings with it some enhancements such as longer range. 

So once you have a good sense of what’s most important to you, you’ll find that choosing between these two headsets will become much easier.

Need some help or a product recommendation? 

If the Poly 5200 and Jabra Talk 65 just aren’t the products you’re looking for, then make sure to contact us here at Headset Advisor so we can help. 

So whether you just have a question, need a product recommendation, or would like some help getting your headsets up and running, we can help.

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Global Teck Worldwide Poly Plantronics Voyager 5200 UC Bluetooth Headset Bundle - for Zoom, Webex, Phone Calls, Smartphones, PC, MAC, Tablet, Softphones, Charging Case, Wall Charger, USB Dongle

Purchase options and add-ons

About this item.

• ✅ BUNDLE OF 4 ITEMS: Poly headset - Plantronics Headset Wireless Voyager 5200 UC Bluetooth Earpiece, Plantronics earpiece Charger Case, Plantronics USB Dongle, AC Wall Charger, and Global Teck Microfiber cloth
• ✅ RANGE: Smart sensors answer calls handfree by simply putting on the Plantronics head set and transfer calls between mobile phone and headset. Your phone must have Class 1 Bluetooth to get 98ft. Otherwise you will only get 33ft of range.
• ✅ UP TO 7 HOURS OF TALK-TIME - For all day usage. 9 days of standby - up to 7 days standby time when connected to Plantronics BT600 USB Bluetooth adapter.
• ✅ UPGRADED MICROPHONE - It's the perfect wireless work headset bluetooth handsfree with microphone. It has 6 Noise-canceling layers for ultimate protection against wind noise.

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Product Description

Plantronics poly voyager 5200 uc - wireless bluetooth earpiece - mic demo test.

Going from one place to another? Most bluetooth headsets have one mic for both voice and noise. With four noise-cancelling mics on the Plantronics Voyager 5200 it filters out real world noise others cannot. This Plantronics bluetooth earpiece has consistently outperformed other bluetooth headsets.

Plantronics Voyager 5200 Bluetooth Earpiece

Plantronics poly voyager 5200 uc microphone test, soccer field test.

What happens when you get a call in an open field on the Plantronics bluetooth earpiece? Will the other person be bothered with the wind noise or will this headset block most of that? With four Built-in mics on the Plantronics Poly Voyager 5200 single ear bluetooth headset your voice gets separated from wind noise for clear phone calls.

Plantronics Voyager 5200

5200 series.

The headset you can take anywhere and everywhere.

Plantronics Voyager 5200 UC - Plantronics Wireless Headset For Work - PC, Mobile

YOU'RE NOT JUST ON THE CALL, YOU'RE IN IT

Calls are better with sound that leaves the background noise out while projecting your voice clearly and confidently.

Work goes easier with vibrant audio make your video or conference calls easier. That's why you'll never want to leave home without it.

Voyager 5200: 4 Noise Canceling Mics, Better Audio

Four Plantronics mics work to cancel disruptive background noise like traffic, wind, car and crowds. Other bluetooth headsets have only one mic allowing both voice and background noises through.

Voyager 5200 Caller ID and Voice Answer

The Poly Plantronics Voyager 5200 announces the names of incoming callers and waits for you to say “Answer” or “Ignore”, allowing you to manage your calls using voice commands.

Voyager 5200 Extended Range

The Plantronics Voyager 5200 comes with Bluetooth version 4.1 with extended mobile range of up to 98 feet/30 meters.

Voyager 5200 - Smart Sensor Technology

The Plantronics Voyager 5200 Automatically detects whether or not it’s being worn, directing call audio where you expect to hear it.

Voyager 5200 Dynamic Mute Alert

The Poly Plantronics Voyager 5200 has dynamic mute alert senses and alerts you when you begin to speak when mute.

Portable Plantronics Voyager 5200 Charging Case

Recharge on the go with the Plantronics Voyager 5200 charging case and docking stand for up to 14 extra hours of power (two full back-up charges).

Plantronics Wireless Headset For Work

Poly plantronics voyager 5200 uc bluetooth earpiece.

Working in and out of the office? We’ve got you covered. The Poly Voyager 5200 Bluetooth wireless headset provides professional-grade sound, no matter where you take the call. Now you can thrive in any environment on any of your devices, versatile connectivity and Bluetooth technology. Go get ‘em.

What is included in the box with the Poly Plantronics Voyager 5200 UC Wireless Headset Bluetooth Earpiece?

Plantronics Voyager 5200 comes in two versions. The 5200 UC version includes the Bluetooth earpiece headset, USB dongle, spare ear-tips, charging case, and cable. The 5200 (headset only) comes with the Bluetooth headset, spare ear-tips and USB cable.

How do you mute the Plantronics Poly Voyager 5200 UC Bluetooth Earpiece?

You can mute the Poly Voyager 5200 UC headset by pressing the red button on the microphone boom. To unmute, press the red button again. The Poly Lens mobile app compatible for iphone and Android allows you to customize the mute prompts.

I want to connect my Plantronics Bluetooth headset to my laptop, do I need to use the USB Bluetooth dongle?

You do not need to use the dongle, but is highly recommended as it will provide you optimal audio on your PC or Laptop. Additionally WITH the dongle you get integrated call controls for your PC apps - Zoom, ZoomPhone, Teams, RingCentral, Meet, etc.

How do I update my Poly Plantronics Voyager 5200 UC bluetooth earpiece?

The easiest way to update the Poly Voyager 5200 UC is by using the mobile app called Poly Lens which is compatible with iphone and Android. If an update is available, it will be indicated on the app. The update process can take up to 15 minutes.

Can I connect more than one device to my Poly Plantronics headset - Voyager 5200 UC?

Yes, you can connect multiple devices. The Plantronics Voyager 5200 UC bluetooth earpiece will notify you when a device is getting a call or alert. You can customize the behavior of the notifications in the Poly Lens App for PC, mobile, and tablets.

Plantronics Poly Voyager Family of Bluetooth Headsets and Headphones

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We have the essentials you need to work virtually anywhere. From Jabra wireless headsets to Speakerphones; Speak 510, Yealink Zoom webcams and Plantronics Bluetooth Headsets like the Voyager 5200 UC.

Sound like a pro regardless of your working environment making every second count on platforms like Microsoft Teams, RingCentral, or Zoom. That's why these devices will elevate how you sound when working from home, in a conference room, or on the go.

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What's in the box

• Plantronics Voyager 5200 UC Bluetooth Headset, USB Cable, Charging Case, Wall Charger, Dongle, and Microfiber Cloth

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Plantronics Voyager 5200 Bluetooth Headset Review

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Plantronics 5200 UC Voyager Bluetooth - Features, Unboxing

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Using the Charging Case for Poly Voyager 5200 Bluetooth Headset

Plantronics Voyager Legend 5200 UC Noise-Canceling Tests

Plantronics Voyager 5200 Bluetooth Headset Road Mic Test

Plantronics Voyager 5200 UC Noise-Canceling Sound Test

Be heard, not disturbed with the Plantronics Voyager 5200 UC

Customer reviews.

• 5 star 4 star 3 star 2 star 1 star 5 star 74% 9% 4% 3% 10% 74%
• 5 star 4 star 3 star 2 star 1 star 4 star 74% 9% 4% 3% 10% 9%
• 5 star 4 star 3 star 2 star 1 star 3 star 74% 9% 4% 3% 10% 4%
• 5 star 4 star 3 star 2 star 1 star 2 star 74% 9% 4% 3% 10% 3%
• 5 star 4 star 3 star 2 star 1 star 1 star 74% 9% 4% 3% 10% 10%

Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.

Customers say

Customers like the quality and comfort of the headphones. They mention that it's an excellent headset, with a flexible rubber arm that doesn't hurt their ear. They are also satisfied with performance, and sound quality. That said, opinions are mixed on value, condition, battery life, and fit.

AI-generated from the text of customer reviews

Customers like the sound quality of the headphones. They mention that the sound is quite good, the noise cancelling is great, and the on mic mute button is huge.

"...to carry, the case is large compared to the edge, but they sound great and are so much more reliable. The fit is the best par!...." Read more

"...As far as sound quality , I am able to focus on my task at hand while also being able to help others with their needs...." Read more

"...But for an earpiece, the sound is quite good. Poor sound makes conversations difficult but they're also fatiguing after many hours on the phone...." Read more

"...They are comfortable, with excellent sound quality ." Read more

Customers like the performance of the bluetooth headset. They say it works well for their phone and computer. Some customers mention that the headset connects with phone but they can't hear the caller. However, some customers say that it works seamlessly with computer, cell phone, and other bluetooth devices.

"...Just about everything you could ask for. So far it is working great ." Read more

"... Worked Great . I ordered a new, upgraded one 3 months ago...." Read more

"...As for the USB feature to use it on your PC, it works besutifully ...." Read more

"Awesome piece. Works great " Read more

Customers are satisfied with the quality of the headset. They mention it's an excellent piece, the best headset for a PC and cell phone, and a solid product.

"...The range on this is odd. Generally, it is superb ...." Read more

"...to music is better, but it's a small price to pay for exceptional call quality ." Read more

" Awesome piece . Works great" Read more

"This headset is amazing , comfortable and well worth the cost...." Read more

Customers find the ear buds comfortable, with a flexible rubber arm. They say the earmuff doesn't hurt their ears and never gets tired or sore. They also appreciate the hook that goes over the aural.

"...First, it fits my ear because it has that hook that goes over the ear. I pace when on the phone and I gesticulate a lot...." Read more

"...to, but after the first day wearing it I realized that my ears never grew tired or sore ...." Read more

"...They are comfortable , with excellent sound quality." Read more

"...I differ with a lot of the other reviews in that i find it very comfortable and it fits my ear perfectly...." Read more

Customers have mixed opinions about the battery life of the headphones. Some mention that it has been excellent, lasting all morning and charging over lunch. They also say it's great for long days on the computer and perfect for multitasking. However, others say that it doesn't hold its charge and the phone cuts out for 10 seconds at a time while talking.

"... Battery life easily lasts throughout the workday which can be upwards of 12 hours." Read more

"...Sadly, these things don't last forever and the battery life dropped to the point where it was no longer reliable...." Read more

"...is greatly improved over the Voyager Plus and the increase in the earpiece battery hours from 6 hours to 7 hours is fantastic!..." Read more

" Battery life is great , It will not stay connected, "Phone one connected, phone one disconnected, Phone one connected, phone one disconnected" I miss..." Read more

Customers are mixed about the value of the headphones. Some mention it's amazing, comfortable, and well worth the cost, while others say it'll fail after a week of use and is overpriced for what you get.

"This is a great products I am really happy with it and it was a great price ." Read more

"...It is NOT the service. This model is very overpriced for what you get. I will not be buying this brand again." Read more

"This headset is amazing, comfortable and well worth the cost ...." Read more

"...It's pretty pricey , but I'm very pleased with it." Read more

Customers are mixed about the fit of the headphones. Some mention that it fits just right, the ear piece fits comfortably in either ear, and it stays in place. However, others say that the bud on the Voyager 5200 does not have the snug fit they are used to. They also mention that the unit is so small and compact that the connect/disconnect, and that the case is large compared to the edge.

"...It is made of flexible rubber, so it accommodates the shape of my ear and glasses without any problems...." Read more

"...It is less convenient to carry, the case is large compared to the edge, but they sound great and are so much more reliable. The fit is the best par!...." Read more

"...The ear piece fits comfortably in either ear , is easy to use, and allows her to walk freely about her office. It was the perfect gift." Read more

"...I put my old one on an no problems, just doesn't fit right since it is split. It is NOT the service...." Read more

Customers are mixed about the condition of the headphones. Some mention that they work excellent and are long-lasting, impressed with the durability. However, others say that they are fragile, start to split and separate, and don't last forever.

"...is large compared to the edge, but they sound great and are so much more reliable . The fit is the best par!...." Read more

" Quality and battery life . Replaced another set within 1 year due to wear and tear. Great audio quality." Read more

"...Same thing this past week: "I can't hear you, you're breaking up ". I put my old one on an no problems, just doesn't fit right since it is split...." Read more

Reviews with images

Does not fit comfortable therefore sounds is not the greatest

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