tourism grade 12 november 2016 question paper and memo

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Tourism Grade 12 2016 November Past Exam Question Papers and Memos for Revision

Tourism Grade 12 2016 November Past Exam Question Papers and Memos for Revision on pdf format. These papers are the best for Tourism Grade 12 studies, exam preparations, and revision. Practicing using these papers will enable students to learn how to answer the questions on time during the exams.

Tourism is the study of the activities, services and industries that deliver a travel experience to groups or individuals. It is the study of the expectations and behaviour of tourists, and the economic, social and environmental impact of tourism on South Africa.

List of Tourism Grade 12 2016 November Past Exam Question Papers and Memos for Revision

Find the downloadable Tourism Grade 12 2016 November Past Exam Question Papers and Memos for Revision below:

Time allocation for the Grade 12  Tourism in the curriculum

The compulsory teaching time for Tourism is four hours per week. As this subject involves practical work which makes up 25% of the end-of-year promotion or certification mark, the timetable should make provision for one double period of 80 – 90 minutes per week during which learners can do practical work.

Tourism Grade 12 Topics

Tourism Grade 12 students learn the following topics throughout the year:

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Do you want to study Tourism after Matric? Browse the list of Tourism Courses you can study in South Africa after Matric here

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Grade 12 Tourism Past Papers & Memos

by Editorial Team · Published November 24, 2021 · Updated June 13, 2023

Are you in need of Grade 12 Tourism Past Papers & Memos ? It can be challenging to look for the latest question papers and their respective memorandums.

A list of past papers with their respective memorandums made easy for students that are striving to do their very best in Grade 12.  Go ahead and click on the following link(s) below in order to download the required. Grade 12 Tourism Past Papers & Memos .

Please note: These question papers and their respective memorandums are free for public use. In no way are the provided papers for sales or distribution for coursework.

Maths101 will also not partake in requested student essays or assist others in doing student work for remuneration. Our website strives to make complex information, simple to understand for the general public. Please see below Grade 12 Past Papers & Memos.

The below question papers and their memorandum contain subject matter pertaining to trigonometry, financial maths, statistics, probability, analytical geometry, solving for x and many more problems. If you strive to get the best results, the development team recommends testing yourself with the question paper and checking your results vs the respective memorandum. This is one of the best methods in achieving academic success.

For a list of IEB question papers and memos click  here . These question papers challenge the learner to think more in using more of a mathematical approach in solving the questions given.

Grade 12 Tourism Past Papers & Memos

Tourism – 2016, tourism – 2017, tourism – 2018, tourism – 2019, tourism – 2020, tourism – 2021, tourism – 2022.

Our development team hope you enjoy the content provided. Please leave us a comment below should you have any queries or concerns. This content is designed to assist the  end-user with the Department of education syllabus.

We hope you enjoy it.

Tags: 2016 2017 2018 2019 2020 2021 Exams Latest Past Papers Past Papers Study Toursim

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Most of the exam papers are available in English and Afrikaans

Summaries for Gr 12 Tourism

There were no June exams, due to Covid

All videos and live-demonstrations on our course were performed in ‘Surgeon’s view’ (Fig.  1b ). This reduces cognitive overload as the student is able to directly emulate the steps of the skill rather than needing to mentally invert the process prior to task execution. Several authors have discussed the benefits of ‘Surgeon’s view’ camera angle for teaching of surgical skills and procedures [ 11 ,  14 , 15 , 16 ]. Co and Chu [ 11 ] placed their camera device behind the instructor when demonstrating the skill live. Out of the 30 students who participated in their study, 21 rated their view of surgical knot tying demonstrations between 7-10 out of 10 (Likert scale). Bizzotoo et al. [ 14 ], Nair et al. [ 15 ] and Chao et al. [ 16 ] discuss the utility of a head-mounted, commercially available camera device for teaching surgical procedures (GoPro®). Bizzotoo et al. [ 14 ] and Nair et al. [ 15 ] used their device to record surgical procedures and then edited the videos for the purposes of teaching. Both reported head-mounted camera angles as ideal for teaching, as the field of view of the surgeon was reproduced in the video recordings. A downside however, was that when the surgeon changed positions, for instance bending or stooping, the view could be compromised [ 15 ]. Chao et al. [ 16 ] utilised live-streaming of surgical procedures to create a virtual elective during the pandemic. Students were able to interact with the operating team during the procedures, promoting learning through engagement.

Our study has some limitations. Firstly, our results are based on the online delivery of an ophthalmic surgical skills session delivered to a small student cohort. We did not directly compare online delivery with face-to-face delivery of surgical skills teaching to see if one method is superior to the other in terms of gaining skills competency. Due to the pandemic, the majority of the teaching delivered was virtual, synchronous and didactic teaching and so a virtual interactive practical skills session may have been rated more favourably by the students. To account for this, we collected pre- and post- session questionnaires. We were also not able to formally assess student competency in the skills taught to provide a more objective measure of skills attainment. The majority of students in this cohort are pursuing an ophthalmic career and therefore may be more motivated to acquire surgical skills than a more generalised audience. However, the skills taught ranged from basic (tying a reef knot) to advanced (trabeculectomy releasable suture), indicating that online delivery can be utilised to teach a range of skills to students of varying levels; including those in postgraduate ophthalmic residency training.

In conclusion, we demonstrate the successful delivery of a virtual ophthalmic surgical skills session in terms of attainment of skills and student satisfaction. Detailed preparation of teaching and high instructor-to-student ratios are required for success. By conducting this session online we were able to widen accessibility and participation, which has future implications for surgical skills teaching and its reach.

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TOURISM GRADE 12 MEMORANDUM - NSC PAST PAPERS AND MEMOS NOVEMBER 2019

TOURISM GRADE 12 NOVEMBER 2019 MEMORANDUM NATIONAL SENIOR CERTIFICATE

SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 D✓/ Train MTP 1.1.2 D✓/ Jet lag is disorientation of passengers after a long- haul flight over many time zones whilst jet fatigue is physical tiredness experienced after a long-haul flight over a few or no time zones. MTP 1.1.3 C✓/ 13:50 MTP 1.1.4 A✓/ Digital advertising MTP 1.1.5 B✓/ Exit via the stairs only MTP 1.1.6 A✓/ Bullfights TA 1.1.7 C✓/ Mecca TA 1.1.8 B✓/ Berlin Wall TA 1.1.9 D✓/ A / Brochures available on the attraction / Tiled pathways at the attraction TA 1.1.10 B✓/ Cape Floral Region CH 1.1.11 D✓/ Crew members must be punctual at all times. TS 1.1.12 B✓/ packaging must be uniquely branded TS 1.1.13 C✓/ mass tourism. SR 1.1.14 A✓/ all alien plants. SR 1.1.15 B✓/ Ask permission from the local people before taking photographs of them. SR 1.1.16 C✓/ a major event planned for Cape Town being cancelled. DRI 1.1.17 B✓/ 2020 DRI 1.1.18 C✓/ an act of terror. DRI 1.1.19 A✓/ experiences. CC 1.1.20 A✓/ The card is preloaded using the exchange rate of the day it was purchased on and cannot fluctuate. CC (20x1) (20) 1.2 1.2.1 Tour de France✓ DRI 1.2.2 Wimbledon✓ DRI 1.2.3 COP25✓ DRI 1.2.4 G7 Summit✓ DRI 1.2.5 Comrades Marathon✓ DRI (5) 1.3 1.3.1 airborne✓ MTP 1.3.2 declare✓ MTP 1.3.3 winter✓ MTP 1.3.4 windmills✓ TA 1.3.5 value✓ FX (5) 1.4 1.4.1 E✓/ grooming TS 1.4.2 F✓/ dress code TS 1.4.3 A✓/ personal hygiene TS 1.4.4 B✓/ social skills TS 1.4.5 C✓/ communication skills TS (5) 1.5 1.5.1 D✓ / Machu Picchu TA 1.5.2 C✓/ FIFA Soccer World Cup DRI 1.5.3 F✓/ ‡Khomani San Cultural Landscape CH 1.5.4 A✓/ INDABA M 1.5.5 B✓/ Floods in Mozambique DRI (5) TOTAL SECTION A: 40

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 2.1.1 Brandon's main reason for travelling is for work and he has included an extension of his stay at his own cost in Germany for a leisure holiday.✓✓ MTP (2) 2.1.2

• It meets Brandon's need as a photo journalist as he will need the latest technology.
• Wi-Fi available / Internet available MTP (2)
• Brandon does not need to change accommodation establishments; he can remain in the same hotel and just move to another cheaper graded level of the multi-graded hotel for the additional two days.✓✓ MTP (2)
• Brandon will have to apply for a work visa because the main purpose of his visit to Germany is for work.✓✓ MTP (2)
• A letter stating the nature of his business in Germany.
• Proof of financial status / Pay slips of the past three months / Employment contract
• A detailed schedule of his business meetings.
• Company covering letter on a letterhead with entire travel plan (itinerary) mentioning his position, duration of his trip, the dates and purpose of the trip and if his expenses are being covered by the employer or not.
• Flight details MTP (2)
• ATM✓✓ MTP (2)
• The App will make it easy for him to locate places of interest and essential services. ✓✓ The App will save him time and money to locate points of interest and surrounding tourist attractions. MTP (2)

2.1.5 International Driver's Permit✓✓ (IDP) International Driver's License NOTE: Do not accept driver's license or IDL. MTP (2) 2.1.6 Brandon will be able to use the IoT to connect his mobile devices to the other smart devices making it easier for him to use these smart devices from anywhere. ✓✓ By using the IoT, Brandon is guaranteed to have everything he requires for his work and leisure as quickly as possible. ✓✓ Brandon will have real time information and the ability to work in real time, accessing different types of devices anywhere in the world to ensure maximum productivity in the shortest possible time. ✓✓ (3x2)

• Wi-Fi hotspot: Will give Brandon easy accessibility to the internet in order for him to be efficient in his work commitments.
• Airport technology: At the airport Brandon will be able to use the IoT giving him easier ways of checking-in, tracking his luggage and his flight information and also conducting his business while waiting at the airport.
• Smartphone: Will connect to nearby devices, saving Brandon time and energy in finding his way around, supporting his job as a photo journalist.
• Internet: Enables Brandon to immediately have access to the internet for information and communication purposes.
• Hotel technology: Will save him time and make his stay more personalised and comfortable. Note: Accept relevant examples. MTP (6)

[22] 2.2 2.2.1

(8) OR Alternative method

• 1 hour✓ MTP (1)
• It is summer and when London practises DST they move their time 1 hour forward.✓✓ Note:
• Accept calculation / explanation of various methods of DST to show a 1-hour time difference.
• Do not accept “DST/ Daylight Saving Time” only.
• Do not accept benefits of DST. MTP (2)

QUESTION 3 3.1 Banks and foreign exchange bureaus charge a commission or make a profit for the service.✓✓ FX (2) 3.2 3.2.1 €500 x✓ 16.65✓ =R8 325,00✓ FX (3) OR =R8 325,00✓✓✓ 3.2.2 €1 250 x✓ 16.65 =R20 812,50✓ FX (3) OR =R20 812,50✓✓✓ 3.3 €5 000 x✓ 15.72✓ =R78 600,00✓ FX (3) OR =R78 600,00✓✓✓ [11] TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 4.1.1

• Big Ben✓ UK✓/ Great Britain / United Kingdom / England TA (10)
• Sydney Opera House✓ Australia✓
• The Statue of Christ the Redeemer✓ Brazil✓
• Eiffel Tower✓ France✓
• Colosseum✓ Italy✓
• It is regarded as one of the most famous performing arts venues in the world.
• The building comprises various performing venues which together host over 1 500 performances annually. TA (2)
• The emperor's gift to the Romans.
• It was not only an amphitheatre; it became a symbol of power for the emperor, Rome and the Roman society. TA (2)
• French Riviera✓✓ Note: Accept references relating to coastal cities / towns along the French Riviera, e.g. Monaco, Nice. TA (2)
• parasailing
• boating / yachting / jet skiing
• snorkelling
• kite-surfing Note: Accept water-based activities related to the French Riviera. TA (2)

4.2 4.2.1 While navigating the canals there are opportunities for shopping and bargaining.✓✓ Fresh produce directly from the farms are sold at the floating markets. TA (2) 4.2.2 Tourists and locals have chosen other transport options available to them with fewer choosing to use the boats.✓✓

• Less demand for water-based shopping resulting in decreased profits.
• The daily routes used by commuters are a distance away from the river canals.
• Loss of authentic traditional practices.
• Dependency on land-based transport has now placed the future of the floating markets under threat. TA (2)

4.2.3 Generates income for reinvestment within the area.✓✓ It has economic and social benefits for the local people which have improved their quality of life.✓✓

• Due to its uniqueness it attracts both foreign and domestic tourists.
• The government wishes to protect their heritage and culture of the floating markets. TA (4)

QUESTION 5 5.1 Mpumalanga✓✓ CH (2) 5.2 The route will take tourists on a journey through an ancient time to geologically important sites and viewpoints.✓✓ By following the route, it ensures that tourists visit all the sites of significance.✓✓

• The route contains informative interpretation panels.
• The route can be undertaken at the tourists own time.
• The Genesis Route is an existing route.
• The route grants easy access to all sites.
• The route can be done in one day.
• There are a number of activities along the Genesis route that tourists can engage in. CH (4)

5.3 It will be more difficult to reach the attractions, therefore reducing visitor numbers✓✓ The poor condition of roads can result in tourists being reluctant to return to the attraction. ✓✓

• It can force tourists to visit other attractions.
• Road closures / repairs can inconvenience tourists.
• Poor word-of-mouth publicity. CH (4)

QUESTION 6 6.1 It is a 1% TOMSA tourism levy charged by some accommodation establishments.✓✓ M (2) 6.2 1% TOMSA / tourism levy collected from the hotel guests ✓✓ The hotel pays the money collected to TBCSA on a monthly basis.✓✓ TBCSA makes the collected funds available to SATourism on a quarterly basis. ✓✓ SATourism uses the funds to market South Africa both internationally and domestically. M (6) 6.3 6.3.1 Money is spent on promotional material to be used at international travel trade shows.✓✓

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• Funds are utilised to book and exhibit at international travel trade shows such as ITB and WTM.
• SATourism negotiates more flights and routes with various stakeholders to increase inbound foreign arrivals to South Africa.
• They embark on various strategies to find opportunities to brand South Africa.
• Support tourism businesses. M (2)

6.3.2 Partnerships are formed with tourism industry stakeholders to monitor the standard of facilities and services on offer. ✓✓ Partnerships ensure solutions are found towards maintaining and enhancing facilities and services. Note: Accept examples of how the tourism industry stakeholders contribute to maintaining standards and facilities. M (2) 6.3.3 Branded material to strengthen awareness of South Africa as a destination of choice.✓✓

• Creating a coordinated branding image for Destination South Africa.
• Liaising with the provincial tourism authorities to market their provinces.
• Creating platforms such as Africa’s Travel Indaba in Durban and other marketing events for networking and strengthening the brand of South Africa. Note: Accept examples e.g. Inspiring New Ways. M (2)

[14] TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 7.1.1

• Sunset Hotel TS (2)
• The electronic key cards can be used to activate the electricity in the hotel room (environmental responsibility).
• The electronic key card is branded with the hotel name and slogan.
• The hotel wishes their guests a warm stay on the electronic key card.
• Guests feel welcome because of the message on their key cards. TS (2)

7.1.2 Redecoration / refurbishment / modernisation of the rooms and facilities✓✓

• Excellent housekeeping.
• Extras for the guest e.g. a welcome letter, flowers, fruit, chocolates etc.
• Responsible and sustainable tourism practices.
• Branded toiletries and stationery. NOTE: Accept examples relating to the recommendations above. TS (2)
• Contract of employment✓✓ TS (2)
• Parties are compelled to abide by the regulations and conditions in this legal document.
• The employee signed a contract.
• It is part of his job description. TS (2)
• Code of conduct✓✓ TS (2)
• Provide information on the various product offerings available.
• Core duty A / Receive telephone calls and handle customers issues or direct messages to appropriate staff. TS (4)

QUESTION 8 8.1 Zero % waste is sent to the landfill, where previously 40 tons of waste was sent to the landfill.✓✓

• Waste is sorted on site, where previously it was discarded and sent to the landfill.
• Opportunities were created for the establishment of two projects.
• Recycling, re-using and reducing initiatives and CSI donations.
• Compost was previously bought but is now produced on-site.
• Green practices SR (2)

8.2 8.2.1 Cost saving of R430 000 on compost for the golf course and gardens that is produced on-site by Vuka Uzenzele.✓✓ Cost saving by the hotel and restaurants of about R10 000 per month on vegetables which are grown in the gardens by workers of Vuka Uzenzele. SR (2) 8.2.2 Employment for five workers at Vuka Uzenzele who receive fair wages.✓✓

• Local people earn an income from the organic gardens.
• The multiplier effect is set in motion in the local economy.
• Entrepreneurship opportunities are created. SR (2)

8.3 Donation of vegetables to feeding schemes at local schools✓✓

• Recyclable materials are donated to needy local community members and community organisations.
• Donates used furniture, appliances, linen and computers to communities. SR (2)

8.4 Sustainability The food waste is separated from other waste to produce compost on-site at Wild Coast Sun.✓✓ The compost is used to grow organic vegetables.✓✓ The hotel and restaurants buy the organic vegetables from Vuka Uzenzele, thereby sustaining the economic cycle.✓✓

• The restaurants at Wild Coast Sun use the vegetables in their food preparation.
• The workers are able to sustain their livelihoods by earning fair wages.
• Transport costs are reduced by buying locally grown produce.
• Food security for all concerned. SR (6)

[14] TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1 natural DRI (2) 9.1.2

• - Earthquake✓
• - 6 December 2018✓ DRI (2)
• There will be prolonged periods of zero tourism activities until infrastructure has been rebuilt.
• Job losses due to damaged infrastructure - negative impact on income earnings for the people of Indonesia.
• GDP is affected negatively.
• Loss of foreign revenue.
• Before the country can recover from one natural disaster, another one occurs, thus complicating the rebuilding process.
• Destruction of the tourism infrastructure (economic and physical).
• Disruptions to normal day-to-day operations.
• Break-out of diseases. DRI (6)

9.2 9.2.1 Tourists do not have to stand in queues to do time-consuming FOREX transactions.✓✓ Tourists get the latest rate of exchange when they buy FOREX.✓✓

• Tourists are able to create more than one card for transactions.
• Payments can be made from any country to any international destination.
• FOREX purchases and payments can be made anytime and anywhere. Note: Accept answers from the source. DRI (4)

9.2.2 Unlike pre-loaded debit cards or cash that can be stolen or lost, virtual cards cannot be stolen, cloned or lost, because these cards do not physically exist.✓✓

• The App is PIN-protected and even if the phone is stolen or lost, no money will be lost.
• It would be more difficult for fraudsters to have access to funds.
• It is easier to track all transactions. DRI (2)

9.2.3 A tourist will not be able to use this App if there is no connectivity. ✓✓

• If the device is stolen or lost, a tourist will not be able to use this App.
• If the App malfunctions it will not be possible to use the App.
• Some functions of the App will be unavailable when the recipient does not have the supporting technology.
• People who are unfamiliar with using the app can make costly errors.
• Data is expensive. DRI (2)

9.3 9.3.1 There was a decline from 2017 to 2018 in some of the indicators✓✓ Fewer tourists visited South Africa resulting in a decrease in bed nights and length of stay. DRI (2) 9.3.2 The crime rate in South Africa is discouraging tourists from visiting South Africa✓✓ Negative perceptions / publicity of South Africa ✓✓

The message that the water restrictions have been relaxed in the Western Cape in particular was not communicated to the same extent as the Day Zero threat.

• There is a general global fear of travel.
• There is a global recession. NOTE: Accept examples. DRI (4)

QUESTION 10 10.1 Delays / poor service delivery.✓✓

• Waiter was slow and hung over / unprofessional.
• Incorrect food order was served.
• Eating under unhygienic conditions. NOTE: Accept examples. CC (2)

10.2 It is a transparent on-line platform where customers can complain about service delivery and companies involved get the opportunity to respond to the complaints. ✓✓ Customers can use the Hello Peter website as a review tool and businesses get the opportunity to manage their on-line presence. CC (2) 10.3 Negative: No indication that the restaurant values the customers' needs.✓✓

• The restaurant gave a very unsympathetic / apathetic / indifferent response, without apologising to the customer.
• The tone of the response will not help to restore customer relations with the restaurant.
• The customer may not even respond to the request. OR Positive: The restaurant showed interest and at least posted a response to the customer's complaint.
• The restaurant promised to investigate the matter.
• The restaurant requested the contact details of the customer urgently. CC (2)

[6] TOTAL SECTION E: 30 GRAND TOTAL: 200

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Tourism and Hospitality Studies Grade 12

Tourism grade 12 november 2020 question papers and memos for study revision.

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List of Tourism Grade 12 November 2020 Question Papers and Memos

Download tourism grade 12 september 2020 past papers and memos.

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NSC NOV 2017 Tourism Memo

This is Tourism Memo for National Senior Certificate November 2017. Grade 12 learners will benefit greatly when using as part of their examination preparation.

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