staysure travel insurance phone

Staysure travel insurance review

The following Staysure travel insurance review focuses on cover provided by one of the UK’s leading over 50s travel insurance providers.

• SPECIAL OFFER: Receive a 20% discount when you but before 30/4/24
• No upper age limit
• Up to unlimited cover on pre-existing medical conditions
• 21 says winter sports included in comprehensive policies
• Coronavirus travel insurance included as standard

Who is Staysure?

Staysure is one of the UK’s leading holiday insurers founded in 2004. Based in Northampton, they specialise in providing travel insurance for over 50s with pre-existing medical conditions. In addition to their award winning travel insurance, they also offer expat travel insurance.

What do their policies cover?

Staysure’s basic and comprehensive travel insurance covers a range of pre-existing medical conditions as standard. There’s no upper age limit and all policies cover over 80 activities and sports. Single trip and annual holiday insurance can be tailored to your needs or upgraded with a range of optional extras.  

Here’s how each option works:

Single trip insurance

Staysure single trip insurance covers one trip of up to 104 days to multiple destinations. Their basic and comprehensive travel insurance includes the following services as standard:

Comprehensive cover optional extras:

• 100 day upgrade – allows under 70 year olds to extend their trip duration
• Connecting flight cover – if you miss a connecting flight due to cancellation or delay
• Excess waiver – means you don’t pay any excess in the event of a claim
• Golf cover – covers non-professional golf
• Terrorism cancellation cover – allows you to cancel your holiday if a terrorist attack has taken place within a 40 mile radius of your destination within 42 days of your arrival
• European FCO travel advice extension – validates travel insurance to Europe if the FCO has advised against it
• Cruise cover plus –  includes protection against being unable to dock at a scheduled port due to bad weather and cabin confinement
• Gadget cover – up to £1,000 for an unlimited number of gadgets
• Single item cover – up to £1,000 cover for a specified item
• Winter sports – covers medical expenses or loss or damage to equipment (21 days cover included as standard in comprehensive policies)

Annual travel insurance

Staysure’s annual insurance has the same cover levels as their single trip insurance. The big difference is with annual insurance, you’re covered for multiple trips over a whole year. Each single trip is limited to 50 days for under 70 year olds and 35 days for those over 70.

Depending on your travel plans, with Staysure’s annual holiday insurance you can choose to cover trips to the following regions:

• UK & Europe – excluding Cyprus, Egypt, Greece, Malta, Morocco, Spain, Tunisia and Turkey
• All of Europe
• Worldwide – excluding Bermuda, Canada, the Caribbean, China, Hong Kong, Mexico, Thailand and the USA
• Worldwide – All countries

Do they offer coronavirus travel insurance cover for over 50s?

Staysure include covid-19 travel insurance in all single trip and annual policies. Coronavirus insurance includes cancellation cover if you’re diagnosed with Covid-19 within 14 days of travel. Plus up to unlimited emergency medical expenses and repatriation fees if you contract the illness whilst on holiday.

You will not be covered for trips to countries listed as places to avoid by the FCO and you must mention any pre-existing conditions when you apply, as failure to do so could invalidate your policy.

How much does Staysure travel insurance cost?

The cost of Staysure holiday insurance depends on where you are traveling to, your age, health and whether you prefer basic or comprehensive cover. For example, single trip insurance for a 60 year old traveling to Spain currently costs £9.98 for basic cover, or £12.99 for comprehensive.

If you prefer annual cover , you should expect to pay £29.99 for basic or £39.99 for comprehensive. The excess is £65 for basic policies or £100 for comprehensive, no plans include cruise cover but Staysure’s annual comprehensive policy includes winter sports.

You will then pay more if you choose to enhance your policy with one of the optional extras. For example, on an annual policy, single item cover is available from £9.11, whilst connecting flight insurance will cost you an additional £29.95.

What is their claims process?

Staysure claims can be made over the phone to their emergency or general claims line or via their online claims process. You’ll need your validation certificate and any documents that support your claim. If your claim is connected to Covid-19, Staysure will also require a copy of your test results.

Am I eligible for Staysure travel insurance?

Although Staysure specialise in over 50 travel insurance with no upper age limit, all ages are eligible. They accept a wide range of pre-existing medical conditions but may exclude certain illnesses. They may also insure you if you’re undergoing tests however your doctor must be happy for you to travel.

Is Staysure travel insurance any good?

My review of Staysure travel insurance is designed to help you compare plans and find the best option for you. I would always recommend that you review all of your options to ensure you’re getting the best deal that suits your budget and needs.

Staysure travel insurance has an excellent review rating of 4.7 out of 5 on Trustpilot. They also have an excellent  Defaqto rating for their comprehensive travel insurance. This is not surprising considering their comprehensive insurance provides a higher level of cover.

In addition, consumer champion Which? rates Staysure 5th out of 40 insurers. So Staysure offer a good reliable service and specialise in providing cover for over 50s with pre-existing health conditions.

You have the flexibility to tailor the insurance to suit your needs with the optional extras however do be aware this will of course impact the price you pay.

How to get a Staysure travel insurance quote

To get a Staysure travel insurance quote, visit their website for more details.

Alternatively, to compare travel insurance quotes with leading insurers , use our free, easy to use online comparison service.

Get a Staysure travel insurance quote

Frequently asked questions

Is staysure travel insurance reliable.

Staysure travel insurance is reliable with an excellent review rating of 4.7 on Trustpilot. They were winners of the 2019 British Travel Awards and comprehensive holiday insurance is 5 star Defaqto rated. This means that Staysure is a reputable company, highly rated by customers and industry experts alike.  

Who is Staysure underwritten by?

Staysure is a trading name of TICORP Ltd which is the company that arranges their insurance.

Are Staysure and Avanti the same company?

Avanti insurance was founded in Essex in 2009 and acquired by Staysure in 2017. Therefore, Avanti and Staysure are part of the TICORP Ltd trading group however both operate as standalone businesses.

Can I cancel my Staysure insurance?

You can cancel your Staysure holiday insurance within 14 days of purchase and receive a refund minus any admin fees. You are not entitled to a refund after this period however they will use its discretion in exceptional circumstances, for example bereavement or a change in medical condition.

Get a Staysure travel insurance quote today

Did you find this information helpful?

We work with

If you have enjoyed visiting our website we would love you to visit and like our Facebook page where you will find our latest news

How this site works

Our aim is to provide you with clear and accurate information to help you research your chosen financial products and services. The material on this site is for general information only and does not constitute any form of advice or recommendation.

If a link has an * by it, it means it is an affiliated link to an insurance company or broker that may result in a payment to the site. Should you use the equity release calculator, speak to an Age Partnership adviser and take out a plan out using their services, we receive a commission, however this will not affect the price you pay.

Also, from time to time you may see advertisements from third party companies who pay us a fee to advertise their services on our site.

None of the above arrangements constitute advice or recommendations, as other products and companies are available. You should always obtain independent, professional advice for your own situation.

The information provided on this site is accurate at the date of publication, occasionally however, things will change before we have had the opportunity to update them, so please do check. Always do your own research and take independent advice.

We do not investigate the solvency of any company mentioned on our website and are not responsible for the content on websites we link to.

Over50choices is an independent company and regulated by the FCA (No.594280) for insurance products only and a member of the Equity Release Council.

Suggested companies

Staysure travel insurance, allclear travel insurance, avanti travel insurance.

Staysure Expat Travel Insurance   Reviews

In the Travel Insurance Company category

Visit this website

Company activity See all

Write a review

Reviews 4.7.

6,002 total

Most relevant

Speedy process and competitive rates!

Very simple and easy to complete online quote form including pre-existing medical conditions. The whole process only took about six minutes. I have used them for several years now and fortunately have not had to make a claim. Very competitive rates quoted for good cover. Would recommend.

Date of experience : May 21, 2024

Gareth gave us confidence in STAYSURE

Hi there Gareth was our contact at staysure and was positively brilliant! He was patient with us calm and enthusiastic in all our conversations… He made me feel confident about your product and gave us the information in terms we could really understand ….. thank you Gareth x

Date of experience : May 11, 2024

Quick and easy to set up

Quick and easy to set up, offers the level of cover in the countries we need as Expats in France. Hopefully we’ll never need to claim against the policy to find out how good the claims handling process is 😊.

Date of experience : May 20, 2024

verifying…my payment

I had a little problem with verifying my payment and called on Sunday 19 th May. The office was closed but the woman who answered was very helpful and helped with the issue and solved it for me even though the office was closed.

Date of experience : May 19, 2024

That they were able to explain things to me.

The ladies i spoke to were friendly and efficient and explained things to me perfectly. Didnt have to wsit too long when passed from one person to the other. Quite happy with everything.

A fabulous service

A fabulous service. Olivia was so helpful. She gave me lots of different options so I could choose the right package for me. I highly recommend them

Expats travel insurance

We have been looking at different travel insurance options for expats in Spain and Stay sure was really the only option for pre existing conditions. The website was extremely easy to navigate and cannot fault the experience

Have you ever heard of an insurance…

Have you ever heard of an insurance company who doesn't send their 'valued' customers a renewal offer and who then make you re enter all the information they already have. You have now, Staysure don't seem very sure of themselves and we're not sure of their competence either.

Date of experience : May 10, 2024

Reply from Staysure Expat Travel Insurance

Dear Mr Johnson, Thank you for your review and I am sorry that you are unhappy with us. At the moment we don't have renewals or auto renewals available in our expat brand, however this is something we are looking to introduce in future updates. We are investing a lot of time and money in our expat insurance and excited to introduce more into this product in the near future. I appreciate this has come too late for this year and I am sorry. I have passed your information to our customer service team as your account isn't linked up to your polices and so they will get this sorted out for you if you are having problems downloading your documents. Kind regards Yvonne

Very clear and easy app to book your…

Very clear and easy app to book your insurance. Simplified what can be tricky for us older generation

Date of experience : May 12, 2024

great value insurance, easy to complete online

straightforward, well laid out process that is easy to navigate through online. Value for money annual multi trip insurance

Date of experience : May 18, 2024

Easy to use website with clear guidance…

Easy to use website with clear guidance on what and where will be covered. Cover can begin immediately or at a future date.

Date of experience : May 17, 2024

Simple system to renew a policy and…

Simple system to renew a policy and good prices, would be better if when living in Spain like the UK site you could access the online account system.

Very helpful and reliable.

I have been very pleased with how they dealt with a past claim. Staysure has been much more helpful than a rival company in response to minor pre-existing conditions. The telephone consultation was clear and friendly and the price is very competitive.

Date of experience : May 14, 2024

I always use Staysure when I travel

I always use Staysure when I travel. It’s easy to input any health information, and the price and inclusions are clearly stated. I hope I never need to use it, but it’s there if I need it.

Easy to complete request online or by…

Easy to complete request online or by phone. Different policies available.

Easy to do over the phone

Easy to do over the phone but lost the discount I could have got on line. I don't understand why I will not receive cover for an existing and previously covered condition when it is a new and unrelated issue that I am currently having tests for

Date of experience : May 08, 2024

Easy to use, great service, prompt payment.

I live in Spain and have used Staysure Expat for many years for my worldwide travel insurance. It's a great price and really easy to complete the online forms and payment. Unfortunately I recently had to cut short my trip to Brazil due to family reasons and Staysure insurance were very helpful, processed my claim with out any problems and made the payment back to me very quickly. I would highly recommend them.

Great product

Very easy to set up online. When I needed to make some amendments, first class service, very efficient, professional, and friendly staff.

Quick respond and v helpful agent

I haven't taken my trip with the travel insurance so cannot comment on their performance ,should a claim be necessary. That said , very good in assisting with the application form and reasonable priced policy

My query was responded to quickly

My query was responded to quickly, smoothly and the right price. I shall feedback on what I was recommended to buy after I have used it.

Suggested companies

Avanti travel insurance, allclear travel insurance, admiral insurance.

Staysure Travel Insurance   Reviews

In the Travel Insurance Company category

Visit this website

Company activity See all

Write a review

Reviews 4.7.

368,670 total

Most relevant

Fantastic service Dominique & Dale were…

Fantastic service Dominique & Dale were brilliant, friendly & extremely thorough with knowledge of products. Made very easy to decide on Signature Multiple Insurance. Shall highly recommend to family & friends & those who meet on travels 😀🌻

Date of experience : 21 May 2024

Helpful agents, clearly spoken & knowledgeable.

The agent was clearly spoken & took time to ensure & explain aspects of the policy and declarations made. He quickly adjusted some errors on the form which the website wouldn't allow me to change. The website was easy to use.

quick, easy, excellent value

My second year with Staysure Travel insurance and I can find no faults. slightly cheaper quote than previous year but excellent cover. It was quick and simple to set up maybe easier as I had membership to log in to.

Competitive price!

We have used Staysure for our travel insurance previously and thankfully, as with this holiday, we didn’t have to use their services. Their medical condition forms, which can be a nightmare, are easy enough to complete and their prices competitive.

Date of experience : 22 April 2024

Excellent travel insurance company

Very easy to get a quote and different options offered with a wider range of benefits than many other travel insurance policies. This is the third time I have renewed as believe offer best peace of mind and cover for our multi-trip holidays.

It was a pleasure to speak to someone…

It was a pleasure to speak to someone who speaks English and you can understand what is being said. Both ladies (Lucy and Lindsey) were extremely helpful and couldn’t have been more helpful.

The quote was reasonable

The quote was reasonable, covered everything we required,was easy to do. I also had a online chat, the lady resolved my concerns and all ended well. IAM not good at tec.stuff , requested paperwork and it's been sent by post tome, happy days and a very happy customer.

Fantastic service from the young man

Fantastic service from the young man , made me feel at ease and he made my time doing the policy with him not stressful at all so would use again and again Thankyou so sorry forgot his name

Great Service

Very helpful person dealing with our travel insurance. The information given was easy to understand. The result was that we can now travel to the USA to see family.

The lady that dealt with me was very…

The lady that dealt with me was very friendly and explained everything in detail and made sure I understood everything she was saying. Very professional and helpful.

Another year with staysure fir worry…

Another year with staysure fir worry freectravel insurance. Couldn't beat the renewal price so good value for money

Date of experience : 14 May 2024

My daughters travel insurance did not…

My daughters travel insurance did not cover her type 1 diabetes whilst she is waiting for a scan to look into heavy periods. Utterly ridiculous and unfair. Found a company who covered her condition so we could relax on a weekend abroad.

Date of experience : 13 May 2024

Excellent Customer Service.

Big thank you to Andy. Made the process a lot easier. Explaining everything Excellent service Would recommend if you need cover for medical conditions

We have used this Company for a good…

We have used this Company for a good few years and find their prices hard to beat. It would be an idea though if repeat customers received a no claim discount.

Helpful assistant

Helpful assistant. Cost much more than I though it would be people that have medical problems that are controlled be medication should I think be more conceded. It will be interesting to see how the cover works if Infact I need too use it this thought is more about the price

Great phone service

Had a query with a question so had to renew our policy the old fashioned way - by telephone. Was lovely talking to a real person who dealt with the query swiftly and concisely. Thank you Chelsea. Was a real pleasure dealing with you.

Sasha was very friendly and helpful

Sasha was very friendly and helpful. Apologized for the lengthy procedure. This is the first time I've used Staysure and found the procedure straightforward. Happy with the quote.

The advisor was patient, knowledgeable and helpful

Had to speak to an advisor due to a changes in medical circumstances and, as a result, saved about £100 as a result! The advisor was patient, knowledgeable and helpful and explained everything in great detail ensuring we fully understood all the implications of our changes.

My go to travel insurer

Easy to use, just updated my existing info (so no need to type everything again!), found a discount code, bought the next level of cover for only a little more than last year's premium ... what's not to love?

Excellent customer service

I spoke to an excellent lady who guided me through some very complex questions. Thank you for all your help. Very polite and professional.

• Introduction to InsureMyTrip

Features of InsureMyTrip Platform

• Purchasing and Managing Your Policy
• How to File a Claim
• Customer Service Experience and Usability
• Why You Should Trust Us

InsureMyTrip Travel Insurance Review 2024

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

Founded in 2000, InsureMyTrip is the first major travel insurance comparison site to hit the market. The company has served over 4 million customers and works with some of the best travel insurance companies to help travelers find the right coverage. Here's a closer look at what you need to know before using its comparison tools.

• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Connects customers to a range of the most popular travel insurance providers
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Site prioritizes travel insurance providers by customer reviews
• con icon Two crossed lines that form an 'X'. Site does not facilitate claims filing
• con icon Two crossed lines that form an 'X'. InsureMyTrip customer service is limited
• con icon Two crossed lines that form an 'X'. Company does not provide its own travel insurance packages

Introduction to InsureMyTrip 

InsureMyTrip is a travel insurance broker, which means it doesn't offer its own travel insurance. Instead, InsureMyTrip lets you compare policies from 25 of the industry's best travel insurance companies to select the best coverage for your needs. You can also buy, manage, and cancel your insurance policy through InsureMyTrip.

InsureMyTrip also has a customer service team called Anytime Advocates, which can help you file or facilitate a claim. Having an extra set of eyes on your claim may help you receive a response faster than if you were to take on your travel insurance claims office on your own.

Even if you prefer to purchase an insurance policy directly from your provider, InsureMyTrip is worth a visit solely for their customer reviews. You can read reviews by specific plan and whether a claim was filed. This is a great feature in a travel insurance marketplace, getting honest insight into how well a company works.

When you InsureMyTrip, you'll be able to see all the plans that apply to your travel details and personal information. You can opt to only see the following policy types: 

• Comprehensive
• International Medical
• Medical Evacuation
• Embassy Visa
• Accidental Death

Once you obtain your list of quotes, you can opt to see limits and terms for specific coverages, such as trip cancellation, emergency medical, evacuation, and pre-existing condition coverage . You can also receive quotes on annual travel insurance policies, if you intend to go on more than one trip this year.

Here are some more terms that InsureMyTrip offers with its quotes.

Best Plans Guarantee

First, InsureMyTrip's Best Plans Guarantee ensures that only plans with multiple positive ratings and reviews are shown to its consumers. The company provides a forum to allow past customers to share their experiences with specific providers. The insurance providers get a grace period to collect enough reviews. After the grace period expires, the site's offerings are filtered based on the feedback received, with the highest-rated plans receiving the highest ratings.

In short, you're free to choose your travel insurance, but InsureMyTrip's site prioritizes the companies consistently performing well, making it easier to find travel insurance companies you'll love.

Price Guarantee

All travel insurance is regulated state by state. So as InsureMyTrip points out on its website, offering discounts on these products is illegal. With that in mind, the company promises to show you the lowest prices while remaining legally compliant, meaning you won't find a (legal) lower price anywhere else.

Money Back Guarantee

You can cancel your InsureMyTrip travel insurance plan during your review period and get your money back if you're unhappy. However, there are a few caveats to this one. First, the company clearly states that each cancellation and refund policy differs by the provider, and you'll likely be subject to those terms. In addition, some providers may charge an administrative fee, which is typically not eligible for a refund.

InsureMyTrip Travel Insurance Cost

The cost of travel insurance can vary widely depending on several factors, including the trip destination, trip duration, trip cost, the age of the travelers, the provider, the plan chosen, and any additional coverage options selected.

The average travel insurance plan costs 4-8% of your total trip cost. Like your flight tickets, hotels, etc., prices fluctuate depending on your location, time of year, and more. The best way to compare the average cost of travel insurance for your plans is by comparing quotes online.

Purchasing and Managing a Policy With InsureMyTrip

You can get a quote from InsureMyTrip's website by inputting the following information:

• Destination
• Travel Dates
• Citizenship and Residence
• Number of travelers and their ages
• Trip details (taking a flight, cruise, renting a vacation home)

Once you're taken to the quotes page, you can compare policies and sort your search by price, popularity, and rating. 

How to File a Claim with InsureMyTrip

You'll need to work directly with your insurance provider if you have to file a claim. However, InsureMyTrip makes it easy to access the correct contact information and claims forms.

You can find your provider's information by navigating to the "File a Claim" page on InsureMyTrip.com . Then, select your insurance provider and policy from the drop-down menu. Typically, InsureMyTrip will provide each insurer's phone number, emergency contact line, and mailing address. When available, it also lists email addresses and URLs for claims forms.

If you encounter any issues with your provider's claims process, you can email InsureMyTrip's Anytime Advocates at [email protected].

InsureMyTrip Customer Service Experience and Usability

InsureMyTrip received an average rating of 4.3 stars out of five from Google Maps reviews of its headquarters in Rhode Island. Most of the negative reviews of InsureMyTrip talk about a claims issue with their providers, which InsureMyTrip doesn't directly control.

InsureMyTrip regularly responds to negative reviews, offering phone numbers and emails that customers can call for help with their policies. 

How InsureMyTrip Compares

Insuremytrip vs. squaremouth.

Squaremouth is one of the leading travel insurance aggregators, listing policies from 32 companies compared to InsureMyTrip's 25 companies. Squaremouth also lists options online for group travel insurance policies, which InsureMyTrip only quotes for when you call their customer service line.

Both InsureMyTrip and Squaremouth allow you to purchase, manage, and cancel a policy on their platforms. You'll have to file claims directly with your insurer, but both companies offer ways to facilitate customer claims. InsureMyTrip has an Anytime Advocates team, which can help customers with filing claims or facilitate an existing claim. Squaremouth has a Zero Complaint Guarantee, which promises that they'll act as a mediator if a customer feels that a claim was denied unfairly. 

InsureMyTrip vs. VisitorsCoverage

InsureMyTrip's offerings are more comprehensive than VisitorsCoverage's, which offers policies from 15 travel insurance companies.

VisitorsCoverage does a better job summarizing policy terms, offering eligibility details like max trip length and age limits, which InsureMyTrip lacks. It also offers more search filters, allowing travelers to select search options for students studying abroad, business travelers, and U.S. green card holders. That said, VisitorsCoverage does not field customer reviews.

Read our VisistorsCoverage review here.

InsureMyTrip FAQs

Yes, InsureMyTrip offers travel protection insurance from 25 travel insurance companies, with search customizations like medical-only, Schengen Visa insurance, and AD&D insurance.

InsureMyTrip is very user-friendly, streamlining the insurance purchasing process and allowing travelers to compare all plans available for their trip. 

While InsureMyTrip offers some search refinements, they do not offer a filter for adventure sports.

Yes, customer reviews often highlight InsureMyTrip's customer service as helpful and efficient in addressing questions and assisting with policy selection. Negative customer reviews often receive responses from InsureMyTrip's team, which will try to resolve lingering issues.

InsurInsureMyTripMyTrip offers the advantage of comparing multiple insurance plans from different providers in one place, simplifying the process of finding the best coverage for specific travel needs.

Why You Should Trust Us: How We Reviewed InsureMyTrip

When reviewing InsureMyTrip, we looked at its insurance partners and ran comparisons against other broker sites within the industry. We looked at the providers listed on its website, the assurances it offers, and customer reviews.

You can read more about how we rate travel insurance products here .

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

**Enrollment required.

• Main content