british airways business class travel kit

Review: British Airways 787-10 Business Class (Club Suite)

The new Club Suite onboard the British Airways 787-10 is one of the most comfortable business class seats in the sky and makes British Airways my preferred carrier for traveling between the USA and London.

In This Post:

British Airways 787-10 Business Class Review

This flight was booked with American Airlines miles as part of a one-way award from Doha to Chicago (details here ).

I’ve now flown American , JetBlue , Delta , United , and Virgin Atlantic between the USA and London and had good flights on all carriers, but I honestly found the new Club Suite onboard British Airways to be the most comfortable seat of all. That’s quite a revolution for British Airways, which still offers Club World business class seating with eight seats across on several aircraft types (like this ).

Transit In LHR

After landing on Finnair  in Heathrow T3 and spending a few hours lounge hopping , I made my way over to T5 where my flight to Chicago would be departing from. It took 40 minutes to get from the Qantas Lounge in T3 to my British Airways gate, which involved going out of the secure area, downstairs, taking a bus to T5, clearing security again, then taking a train to the 5B gates where my flight would depart from.

I did not make time to visit any British Airways lounge during this trip, but have reviewed all the British Airways T5 lounges before:

• Concorde Room
• Galleries First Lounge
• Galleries Lounge

Boarding began at 2:05 pm, 40 minutes prior to scheduled departure.

British Airways 297 London (LHR) – Chicago (ORD) Thursday, March 10 Depart: 2:45 PM Arrive: 5:35 PM Duration: 8hr, 50 min Distance: 3,953 miles Aircraft: Boeing 787-10 Seat: 13A (“Club Suite” Business Class)

Stepping onboard, a flight attendant greeted me and upon inspecting my boarding pass, pointed me toward my seat. The BA 787-10 has four cabins of service including first class, business class, premium economy class, and economy class.

The business class cabin is large on the 787-10, with two large cabins comprising 48 seats in a 1-2-1 configuration. This is a very attractive cabin with closed-door suites and a dark color scheme with a white patterned bulkhead featuring a blue-lit British Airways logo in the middle. Very beautiful.

The cabin features a customized version of the Collins Super Diamond seat, with added doors, acoustic lining, and an ergonomically designed retractable bi-folding tray table.

The doors were a disappointment (mine would not stay shut), but they certainly provided some degree of privacy.

The seat 21 inches wide (between armrests) and 79 inches long when in full lie-flat mode. There are no personal air vents.

A side compartment offers storage for perusal items like mobile phones and wallets, though these can also be placed inside one of two storage compartments on the side console (the larger compartment has a universal plug, USB A charger, and handheld unit for the IFE). There was yet another storage compartment at foot level and a coat hook near the IFE screen plus a spotlight reading light.

The cabin was clean overall, but I found a piece of trash in the compartment:

There was also a prominent pair of scratches in my suite:

A small touchpad offered seat controls.

The bedding came in a rectangular box and is from the White Company. It included a mattress pad and duvet, both of which were plush (and the pillow was plushest of all and the largest pillow I have ever seen in business class).

My biggest takeaway: the seat is just comfortable: the cushion is plush, the pillow is huge, and the comforter is soft and cozy. There was also plenty of room for my feet. I must admit, I spent almost the entire flight sleeping.

Food + Drink

I generally enjoy British Airways catering (Do & Co out of London) and this flight was no exception. Lunch was served shortly after takeoff with a snack seven before landing.

Menus were distributed prior to pushback and choices included beef short rib, a chicken pie, or honey-glazed onion squash.

A glass of water was offered pre-departure (or sparkling wine).

Lunch began with a choice of drink (I ordered a glass of Besserat de Bellefon Grande Tradition Brut Rosé Champagne) and a packet of nut mix with cashews, corn, chickpeas, and almonds.

I chose the British slow-roasted short rib with Yorkshire pudding, roasted potatoes, peas, carrots, and horseradish.  All choices were served with a starter of roasted cauliflower, a small selection of cheese (cheddar, red Leicester), and chocolate  mousse crumble with raspberry compote.

It was really a satisfying dish, but the presentation left so much to be desired. The starter, main course, cheese, and dessert were all hastily assembled on one tray and plopped down before me.

The advantage was that within 45 minutes after takeoff, I was done eating, which allowed me plenty of time to sleep. But the presentation was really pathetic – even a few seconds more effort would have made this tray look much more presentable:

But there’s no doubt it was delicious…

I concluded lunch with a cup of coffee, served with a Lindt chocolate.

The good news is that British Airways has now abandoned its COVID-era dining policy and has restored service in courses. Expect a more substantial appetizer and dessert, both served as a separate course, if you travel on British Airways today.

Between meals, self-serve snacks were available in the galley, including chips (crisps), cookies, nut mix, popcorn, and chocolate.

The pre-arrival meal was small but decadent…and so unhealthy! A “homemade” Hertfordshire saddleback pork sausage roll with fennel and onion seeds. Very delicious (I wasn’t even hungry but could not resist). The other choice was a grilled vegetable panini. You can also expect a more substantial pre-arrival meal if you travel with British Airways today.

Water bottles were offered throughout the flight.

Amenity Kit

The amenity kit is also branded from The White Company and I found the small black leather pouch quite attractive and handy. I try not to save amenity kits any longer, but I use this one to store our passports in at home – they fit perfectly (all seven of them).

Contents included socks, eyeshades, dental kit, ear plugs, and three skin products from The White Company including a moisturizer, spray, and lip balm.

IFE + Wi-Fi

The new plane features an 18.5-inch touchscreen with a large library of games, TV shows, music, and movies. I appreciated the wide selection of British movies and greatly enjoyed Six Minutes to Midnight during lunch. In-flight duty-free shopping was also available via your IFE screen.

Noise-cancelling headphones were provided, though not of remarkable quality.

Wi-Fi was available for purchase. Two passes were available: a messaging pass or browse/stream pass. A messaging pass was £2.99 for one hour or £4.99 for a flight pass while a stream pass was £11.99 for four hours or £17.99 for a flight pass.

We had a fairly long taxi out of Heathrow before takeoff, offering plenty of time for plane spotting…including the elusive Airbus A318 that I have yet to fly on.

In something that reminded me of flying a Japanese airline, the lavatory featured a separate table that flipped down over the toilet that you could sit on to tie your shoes (according to the picture) or get dressed.

Beyond that, it was the same lavatory you will find on just about any other 787 and featured hand wash and balm from The White Company.

Finally, a quick shout-out to the crew. Even though I spent most of the flight sleeping, the crew was friendly and attentive, stopping by often to see if I needed anything. As I always find to be the case on British Airways, the crew was very pleasant and not at all pretentious. When I woke up from my rest, a flight attendant appeared moments after and asked me if I wanted a snack before my landing (It was 45 minutes before landing at this point).

I will say the crew had it easy on this flight, as the plane was no more than 20% full. In fact, until the ending of boarding the entire rear business class cabin was empty.

We landed to a wet and cold day in Chicago, pulling up in Terminal 5 seven minutes ahead of schedule. It had been a smooth, drama-free flight on British Airways that I mostly slept through. I am a big fan of British Airways and think the Club Suite is a real winner, with superb comfort and bedding. Now that BA has also improved its meal service, I’d say BA is one of the most competitive business class products in the sky, assuming you get one of the new suites. I look forward to flying BA again.

Have you flown the new Club Suite on British Airways? What did you think of it?

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About author.

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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18 comments.

One comment that is intended to be entirely constructive in nature and NOT a swipe at you or the blog – I’m disappointed to read a trip report that was actually for a trip 10 months ago — as you rightfully mention BA has improved their catering and changed the onboard service and soft product in the fall to be more in line with their standards before COVID – and this was certainly an expectation when I clicked the article given that the change back happened a few months ago now….

You have one of the best travel blogs out there – I’m always rooting for you to lead, not follow!

Fair. Totally fair. I traveled extensively in 2022 and posted almost all reports in a timely fashion. This particular report was the one that kept getting pushed so I did not fall behind on the other reports. It is never my intention to wait so long to publish these reports, but this blog is my hobby not my job and creating such reviews are incredibly time-consuming. Ultimately, you are correct, but I hope you can understand why I have little choice but to publish this particular trip report late or not at all. Of course this massive trip report means a delay in one autumn and one winter trip I have not even mentioned yet. But I figured if I did not tackle this trip now, then it really would become irrelevant. Here, the only difference is the catering and I hope I made that clear in the review.

Is the JAL F review coming or did you decide not to publish it?

That’s next. Oneworld lounge and Qantas lounge at LAX tomorrow, then the JAL F review.

A couple of reflections from this excellent report I was looking forward to reading:

– If seeing the door as a “full privacy partition” rather than a “door” it immediately seems more like a nice addition to the product (in terms of setting expectations) – While the single-tray meal back on your flight was uncompetitive, BA’s mains and desserts often feature the most decadent dishes ever (I’m surprised you didn’t finish the dessert as well!) – Slightly pathetic window dimming on your brand new 787-10, at least from the pictures… – Annoyingly BA gets away with charging exorbitant fees for seat selection, which makes this product feel significantly less premium than it otherwise is…

The high cost seat fees are actually designed to discourage anyone from paying them, leaving more choice open for those with status, or for everyone to choose for free at check-in. BA will happily take the money from those who insist on paying it though… Personally, I don’t pay, and have been happy with seat choices left at check-in.

@Alvin: It was a very bright day and I was the one messing with the window brightness. I was thankful that the FAs did not lock it. I do think the seat fees are ridiculous and agree that the food is great (though I am not a big chocolate mousse fan).

Fabulous seat for day flights where you don’t want to sleep, or need a short nap. Terrible for night flights where sleep is the priority. Said as a taller traveler. The Cirrus version of this is a much better seat for the latter.

I slept so well for over six hours and found the bed superb. What specifically don’t you like about it?

I just flew the 781 CW and at 6’3″ I found the seat very uncomfortable:

The headrest is fixed and tilted so it forces taller passengers to be permanently slouched.

The footwell is both narrow and short so there was uncomfortable pressure on my toes.

The seats don’t seem to really be lay flat, but that be a consequence of height and the tilted headrest.

In layflat there’s a considerable gap between the seat bottom and back pieces. This forces me to be either too high (head cramped) or too low (feet cramped).

The mattress pad was tiny and mostly just crumpled up under me. I eventually discarded it.

Snacks available in the LAVATORY?

Surely you mean galley

That is correct – I don’t think anyone would like to eat out of the lavatory…

This definitely puts UA to shame

As a frequent BA flyer thanks for giving credit where credit is due – they have honestly come from way behind to now present one of the best hard products out there – and surprisingly a good soft product too. A lot of us complain about being “trapped” on BA from London but they spent the pandemic converting aircraft to the new standard, and now lead I would say all their European legacy competitors in comfort in J class. One note – on a review this old I don’t think it’s fair to include criticism of the one tray presentation at all, since that has not existed for months. You mention that in your article, but not sure why the old Covid service criticism is relevant at all now?

Main problem now is the the A380s and many 789’s are stuck with the older product, but on the 789s at least, assume they will invest to upgrade them soon…

You rightly note that I gave BA very high marks overall and great praise for the food itself, but I think it’s fair game to note the poor presentation even if it was a temporary measure during the pandemic. Virgin Atlantic, for example, did a far better job with presentation during the same period. Even American Airlines did.

“…now lead I would say all their European legacy competitors in comfort in J class.” Wrong! Not yet. It only applies to a few of their flights. All of the flights to the US West Coast still use their terrible old J class seats. I fly BA to Europe every year. Last year I flew J to LHR and F on the flight back. Not bad, but not great either. Still mediocre unless you get a seat in one of their updated planes.

I don’t find the old seats so horrible, but agree that when compared to the Virgin A350, UA 787, or AA 777 seat (used on the LHR-LAX route), in that case BA falls behind (but still wins on catering).

The one comment everybody misses is the reliability of BAs engineers These air craft fly hundreds of hours but no body mentions this Bugger the deserts think of the engines never failing to get you there

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British Airways Classes: The Guide

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If you’re considering flying with British Airways, why not fly in comfort? Flying economy can certainly get you to your destination, but not without its inconveniences. That's why understanding the British Airways' class differences can help you find the right ticket to fit your flight preferences and desired experience.

Read more to learn about how British Airways’ premium class options work, plus how to book an upgraded seat on your next flight.

British Airways' classes

British Airways currently has four travel class options: economy, premium economy, business and first class. Each travel class offers a different price point and travel experience.

If you dream of experiencing life beyond coach, think about upgrading your fare type to one of the following ticket tiers.

Premium economy

Photo courtesy of British Airways.

While British Airways' premium economy is not quite the same experience as flying in business or first class, it does offer some additional perks that aren’t available when choosing to fly on an economy ticket.

Premium economy travelers get to enjoy more comfortable seats as well as a variety of other perks, like:

Wider seats.

Additional legroom.

A separate premium economy cabin area.

Complimentary bar service along with signature drinks.

A personal entertainment system.

Noise-canceling headphones.

An amenity kit.

Additional free baggage allowance.

Priority boarding.

Premium economy tickets are available on World Traveller Plus routes.

Business class

British Airways’ business class offers more perks and comfort than premium economy; however, the included amenities vary depending on your specific flight journey. These packages are known as “clubs.”

Club Europe is available on flights headed to the U.K. and Europe, while Club World service is offered on all other business flights. There’s also an exclusive flight service from New York-JFK to London, called Club World London City .

Club Europe perks :

Contoured leather seats with in-seat power and fully moveable headrests.

Magazine storage.

Adjustable LED lighting.

Complimentary newspapers (available on most flights).

Food and drinks.

A dedicated cabin crew.

Additional baggage allowance.

Priority check-in and boarding.

Fast track security available at London airports.

Fast track arrivals at London-Heathrow (available for non-EU passport holders).

Club World perks :

A seat that converts to a fully flat bed.

Amenity kits and bedding.

Access to a private lounge and deluxe spa treatments.

Dedicated check-in and priority boarding desks.

Travelers can enjoy the newly remodeled Club Suite cabins on select Club World flights. Offerings include aisle access from every seat, a door for added privacy, a 79-inch fully flat bed, personal outlets for charging your electronics, high-resolution screens and extra storage space.

Club Suites are available on select services in New York-JFK, Dubai, Tel Aviv, Bangalore and Toronto flights. British Airways continues to roll out Club Suite offerings on additional routes.

Club World London City perks :

Access to a plane with a total of only 32 seats.

A seat that converts into a fully flat bed measuring 6 feet.

Luxury bedding and amenity kit.

Personal iPad with entertainment offerings.

Mobile data connectivity.

U.K., EU and U.S. power sockets.

Pre-clearance through U.S. immigration on flights to New York.

Dedicated support team.

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First class

British Airways' first class is the highest level of ticket available on their flights. Travelers not only have access to their own personal suite while flying, but they can also enjoy many other amenities.

Here’s a look at what you will experience when flying first class on British Airways:

Access to a private, spacious suite with a fully flat bed.

A foam and microfibre mattress topper and 400-thread-count bedding.

Exclusively designed loungewear, amenity bag and slippers.

Luxury skin and body care collection.

Fine dining food and drinks.

Access to lounges and luxury spa treatments.

Exclusive and dedicated service.

Priority boarding via the exclusive First lounge.

When flying through London-Heathrow Terminals 3 and 5, first class travelers can enjoy the Arrivals lounge upon landing. They also have access to the Concorde Room, British Airways' most luxurious lounge, when flying through London-Heathrow Terminal 5 and New York-JFK Terminal 7.

How to book British Airways premium class tickets

If you’ve decided you'd like to fly in a premium class on your next British Airways flight, you have a few options for completing your booking — cash, Avios (points) or a combination of the two.

Pay full price: You can book British Airways premium class seats by paying full price at the time of booking.

Make a partial payment and use Avios: Log in to your British Airways Executive Club account and search for flights. You’ll be presented with options to use some of your Avios points to reduce the cash price of your premium class flight.

Book with Avios: If you have enough Avios saved up, you can easily redeem your points to book a premium class seat.

You can also treat yourself to a premium class ticket upgrade with Avios for both existing and new flights.

Rescheduling your flights

If you need to cancel or reschedule your British Airways flight, you have options, regardless of ticket type. Due to COVID-19, British Airways has made temporary changes to their normal terms to offer more flexibility .

Change fees are waived for flights booked from March 3, 2020, onward that are to be completed by Aug. 31, 2021. For flights booked prior to March 3, 2020, this promotion expires earlier, on Jan. 20, 2021. Keep in mind that you’re still responsible for any changes in fare price, but you will not incur change fees.

The bottom line

Three premium tier levels make up British Airways classes, each offering a unique set of perks and amenities that are reflected in the price tags.

But, the question remains: Are British Airways premium economy, business or first classes worth it? If you can afford the significant expense or have Avios points saved up, British Airways premium seats can be worth the cost — particularly on long-haul journeys, and the added privacy and comfort mean a more enjoyable flight experience.

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On a similar note...

British Airways Business Class Perks

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To understand British Airways Business Class, you need to know that they have two types of Business Class in the airlines:  Club Europe  for Business Class flights throughout Europe and  Club World  for Business Class in intercontinental flights. 

British Airways promises premium levels of comfort and service for their Business Class flights. Besides the more comfortable seats, British Airways Business Class passengers are also eligible for additional perks, from airport priority check-in desks to triple Avios points compared to the Economy class. 

In this post, I will share a detailed review of flying with British Airways Business Class and the British Airways Business Class perks that come with it. 

Bottom Line Up Front

The perks of flying with British Airways Business Class depend on your flight routes. While the Business Class on Club Europe is approximately twice more expensive than the regular Economy flight at British Airways, you won’t experience flatbed seats for the flights across Europe. 

Meanwhile, you can maximize the perks of flying with British Airways through their Club World Business Class. They ensure that Business Class passengers get all the premium services they have to offer, which makes it worth the value despite the price being almost five times higher than the Economy one. 

I think British Airways Business Class is the best option for all types of passengers, only if they get on a long-haul flight. If budget is no issue, flying Business Class with British Airways offers much more advantages than Economy Class with only a few slight differences in some features with the First Class. 

Key Features of British Airways Business Class

British Airways Business Class is much more than just priority check-in and boarding. Some key features of their Business Class make it worth spending a few thousand pounds extra compared to their Economy Class. What are those? 

Check-in & Boarding

Apart from the spacious seats and luxury comforts on board, passengers of Business Class also get dedicated check-in desks along with the First Class passengers at the airport. 

Some perks of flying with British Airways Business Class during check-in and boarding include: 

• British Airways Business Class passengers can check up to  two pieces of baggage  with a maximum of 23 kilograms each. 
• Business Class passengers also get  priority boarding  along with the First Class passengers. 
• Whether you fly Club Europe or Club World on a British Airways Business Class flight, you are eligible to use  fast-track security lines at three major airports , including London Heathrow, London Gatwick, and New York JFK. 
• For non-EU passport holders flying to London Heathrow, you also have the privilege to get on a  fast-track arrival  at the airport. 

If you fly Business Class with British Airways throughout Europe, the only difference about the seats at Club Europe compared to their regular Economy fare is that they will guarantee either a window or aisle seat with contoured leather for your flight. 

For intercontinental flights through Club World, British Airways also enhances the perks for Business Class passengers, including: 

• British Airways was the first airline that introduced flatbed seats in their Business Class cabin. Club World passengers are privileged to get  convertible seats  which they can flatten to a 6-feet bed. 
• British Airways recently launched a new generation of Business Class for their Airbus 350-1000 and Boeing 777 fleets, Club Suite. The latter has a sliding door for more privacy on each seat with  all-aisle access  for Business Class passengers. 

Although British Airways will soon implement the Club Suite on their long-haul flights, it is currently only available on flights to destinations in North America. If you fly elsewhere, most British Airways Business Class cabins have a 2-3-2 or 2-4-2 seat configuration, which is a bit cramped compared to Business Class in other airlines. 

Comfort & Amenities

For amenities on long-haul flights,  British Airways is also partnering with The White Company  to supply the amenity and bedding kits for Business Class passengers. You will get a luxurious pouch from The White Company with the branded eye mask, lip balm, hand lotion, socks, and slippers. 

On top of that, there are some perks from flying with British Airways Business Class for your comfort during the flights, including: 

• You will get the supply of  the bedding kit , which includes a pillow and a soft woven blanket with a luxurious duvet that can improve the quality of your rest for the flight. 
• You can request a baby bassinet if you travel with an infant. A  children’s kit with toys and gifts  is also available to keep your children entertained during the flight. 
• You will get  noise-canceling headphones  to enjoy all the movies and music in British Airways Business Class in-flight entertainment without distractions. 
• Wi-Fi connection  is purchasable online through the British Airways website, starting from £2.99 per hour.

In-Flight Meals & Services

Business Class passengers at British Airways are entitled to a glass of Champagne, juice, or water as soon as they board the flight.  A printed menu for in-flight meals and beverages will also be available with detailed information about each course. The crew will take your order before take-off, so you can pick the chosen meals as soon as you get the menu. 

For in-flight meals and services, you can get the following benefits if you travel with British Airways Business Class: 

• Special meals are available, and you can book them via British Airways website at least 24 hours before your flight.  Menu for various diet restrictions  is available, from kosher, halal, diabetic, to gluten-free meals. 
• For red-eye flights, you can arrange  a personal wake-up call for breakfast  before landing, as the cabin crew will give you a breakfast card to order the menu and inform the details. 
• Meals will be  served on fancy, reusable china and silverware . 
• Free flow of snacks and hot and cold drinks , including wines and spirits. 
• Minimum use of service carts,  so you don’t have to worry about using the lavatory during the service. 

The starter menu in British Airways Business Class is usually a salad or some other appetizer options. Bread will also be served along with the appetizer, and you can expect some sweet options or fruits and assorted British cheese for desserts. For the main course, they have various menus with beef, chicken, fish, or pasta for the options.

Taste-wise, I think the Business Class in-flight meals aren’t that special, and if anything, I found them quite bland. However, the big plus is that it’s served nicely on reusable china with a more personalized service, which I suppose makes it much better than the Economy flights. 

Miles & Rewards

And the most important part is the miles and rewards that come with British Airways Business Class flights. How beneficial is flying with a Business Class when you’re a member of The British Airways Executive Club? 

Here are some rewards you can earn as a British Airways Business Class passenger: 

• British Airways Business Class passengers get  complimentary lounge access  at over 350 airports worldwide. 
• You’re eligible to  upgrade and gain access to British Airways First Class lounge if you’re a Gold member of British Airways Executive Club  or the top-tier status of any Oneworld airlines frequent flyers program. 
• You can  earn up to 250% of miles flown , which will be redeemable to your Avios points. 

British Airways has several branded lounges in some destinations. Apart from one in their main hub at the London Heathrow arrival gate, you can also find British Airways lounges in Johannesburg, Philadelphia, and JFK airport in New York. 

As a proud member of the Oneworld airlines alliance, British Airways Business Class passengers also get access to hundreds of third-party lounges under Oneworld. 

British Airways Business Class Overview

Everyone loves flying Business Class, and there’s no question about it. From additional baggage allowance to enjoying fine dining on the flight, many endless reasons make it worth the extra fee. But, what are the pros and cons of flying British Airways Business Class Overview? 

Pros: 

• British Airways offers top-notch customer service, from ground experience to in-flight services. As a Business Class passenger, you’re eligible for all priority services from check-in to the arrival at your destination. 
• Seats for British Airways Club World passengers are fully flatbeds, making it more convenient for long-haul flights. 
• Personalized service where you can request a wake-up call to the cabin crew for pre-landing breakfast on the red-eye hour flights. 
• Complimentary lounge access in more than 600 lounges worldwide.

Cons: 

• The new British Airways Business class cabin, Club Suite, is still limited to some flight routes, so unless you fly on the aircraft where the feature is available, their old version of the Business Class cabin is a bit cramped compared to the same class in the other airlines. 
• The perks for British Airways Club Europe aren’t as significant as the Business Class for intercontinental flights. 

Alternatives to British Airways Business Class

While British Airways Business Class is superior to their Economy Class, other airlines offer the Business Class with similar perks. Some are even better than the United Kingdom’s flag carrier!

So, what are some alternatives to British Airways Business Class? 

Virgin Atlantic Upper Class

Another airline based in Britain, Virgin Atlantic , is iconic with its fun and snazzy corporate branding compared to other airlines. Their corporate branding is so strong that unless you live in the cave, I think you’ve probably heard of Sir Richard Branson, the founder of the Virgin Group. 

Although they have a limited number of flight routes compared to their British counterpart, their corporate branding is more popular for the younger demographic with their funky ads and lowkey company policy. For instance, Virgin Atlantic is  the first airline that allows the staff to show tattoos in their uniform . 

Virgin Atlantic Business Class is branded as Upper Class, offering top-notch experience from departure to arrival. As an Upper-Class passenger, you’ll be eligible for access to the airline’s Clubhouse with their 5-star service for the guests. 

From priority check-in and boarding, fast-track security, and priority baggage delivery, to more Virginmiles earned , all Virgin Atlantic Upper-Class fleets are equipped with transformable to fully flat beds without exception. So no matter what your flight route is, you will have a good quality rest during your flight!

Etihad Business Class

One of the best Business Class flights in the Middle East, Etihad Business Class offers exceptional service and delicious cuisines on board. With more than 60 flight routes worldwide and more than 40 airline partners, Etihad seems to be an excellent alternative to British Airways if you fly to Africa or the Far East. 

Based in Abu Dhabi, you can take advantage of Etihad chauffeur service if you fly in or out of the capital city of the United Arab Emirates as a Business Class passenger. 

You also have free lounge access at Etihad Airways Arrival Lounge in Abu Dhabi airport and hundreds of affiliated lounges in the other airports. You’re also eligible to get bonus miles if you fly with Etihad Business Class when the airport lounge is closed.   

Most Business Class cabins on Etihad aircraft have a 1-2-1 configuration, except for smaller fleets like Airbus 320 and 321. If you travel with a partner, you can choose the middle seats, where they provide a divider for easy conversation. 

Qantas Business

The Australian flag carrier, Qantas , is an excellent alternative if you fly Business Class to destinations in Australia. Claimed as the pioneer in the aviation industry that introduced Business Class in 1979 , Qantas is also one of the oldest airlines as they started operating in 1920 . 

Apart from the priority check-in, boarding and arrival, Qantas Business passengers have access to Qantas Business lounges or one of their partner airline lounges. Their in-flight meals also consist of dining varieties with Neil Perry-designed fine dining small and main plates, served on David Caon-designed reusable tableware. 

For international flights, Qantas Business offers high-quality amenity kits with its signature pajamas and Li’Tya skincare products on long-haul flights. 

Question: Is British Airways Business Class and First Class the same?

Answer: No. While flying with Business Class comes with perks, British Airways First Class has a few more advantages. First Class cabins are equipped with 6.5-feet fully flat beds, while Business Class only has 6-feet flat-lie seats on board. First Class passengers also have access to British Airways’ exclusive First Class lounge, which isn’t eligible for Business Class passengers unless they’re a Gold member of the British Airways Exclusive Club.

Question: Does British Airways Business Class have a bar?

Answer: Yes, British Airways Business Class has a bar that serves various selections from beer, spirits, wine, and Champagne. This is available for all Business Class flights, including domestic flights.

Question: Can I upgrade to First Class on British Airways?

Answer: Since British Airways only allows passengers to upgrade to one higher class of service, Business Class passengers can upgrade to First Class flights with British Airways. You can upgrade your flight by logging into the “Manage My Booking” section on the British Airways website and paying the price difference in cash. Alternatively, you can use your Avios points depending on whether your departure is on a peak or off-peak date.

British Airways Business Class Perks: Conclusion

I don’t see the extra value in flying with British Airways Business Class through their Club Europe to any European destination. However, I think their long-haul flights with Club World are worth it, depending on your destination. While British Airways Business Class is superior to their lowest cabin classes like Economy and Premium Economy, many airlines offer better perks and services than British Airways. This may be different if British Airways starts implementing their Club Suite cabin in all their fleets. As for now, some other airlines seem to offer more attractive services than British Airways Business Class. Virgin Atlantic offers a 5-star service from take-off to touchdown, Etihad has a chauffeur service that none of the other airlines has for Business Class passengers, and Qantas even provides pajamas for their long-haul flights!

About The Author

Marya Sutimi

Simple Flying

Top 5: the classiest amenity kits in 2023.

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First and business class fares are, unsurprisingly, big money-makers for many airlines. Since they typically come at a hefty premium, most airlines offering these luxury products try to justify the cost. Thus, beyond the basic staples, like more spacious seating and upgraded meals, many airlines tend to compete for passengers on the basis of their amenities.

One form of such offering for most first and business class products is amenity kits . These typically come in the form of a small bag that includes comfort and hygiene items and, at a minimum, often contain socks, an eye mask, and travel-size dental care supplies.

Not every kit is so simple, though. We’ve researched the amenity kits offered by many of the world’s most respected airlines to find those that go above and beyond. Below are five of the best.

Dutch fashion designer Jan Taminiau is responsible for the numerous designs of KLM ’s business class amenity kits. These include a suite of moisturizers from Dutch cosmetics brand Rituals, as well as eyeshades, earplugs, socks, and dental kits.

While the actual contents are somewhat standard for an amenity kit, the bags are generally more unique than most. Women, for example, have been known to receive amenity kits packed in clutches, while men got wallets.

4 British Airways

Amenity kits presented to British Airways first class passengers include Alice Temperly-designed bags that include seven skin and body care products produced by Elemis. All of these contain moisturizing products, deodorant, an eye mask and ear plugs, a dental kit, tissues, and a pen. Moisturizing products include Refinery lip balm, eye gel, pro-collagen marine cream, and pro-radiance hand and nail cream.

British Airways provides slightly different kits to men and women, so while all include the items above, the men’s kit also has shaving supplies, while the women’s kit features a compact mirror. Men receive a black velvet bag with interior detailing, while women are presented with satin kits featuring a Temperley Star motif.

Fashion brand Bally produces SWISS ’ amenity bag, which is filled with skin care products from Swiss cosmetics brand Soeder. These include hand cream, face cream, and face serum created with natural ingredients like stone pine, moss, and blueberry oil. The kits also include dental supplies, socks, an eye mask, and tissues.

Like others that made this list, SWISS offers both men’s and women’s versions of its kit. Ladies’ kits include a hairbrush and vanity kit, while men’s kits include a comb and shoehorn.

BVLGARI makes Emirates ’ first class amenity kits, which are contained in distressed faux leather bags. These come in men’s and women’s versions and include BVLGARI body lotion, lip balm, deodorant, facial toner, chamomile roll-on sleep oil, eye cream, and chamomile pillow mist spray.

Women are also provided BVLGARI Le Gemme Eau de Parfum ‘Rubinia’ and a compact hand mirror, while men receive BVLGARI Le Gemme Eau de Parfum ‘Tygar’ and shaving supplies. First class passengers also get a faux leather notebook, along with an Emirates-branded pen.

Another Gulf-state flag carrier makes the list as well. Qatar Airways offers premium amenity kits born out of a partnership with French perfumer Diptyque. On select flights from Doha, passengers get a branded amenity kit filled with Diptyque products, while on certain inbound flights, they receive custom gift boxes.

The kits themselves include body lotion, face cream, lip balm, and Diptyque fragrances. Men get ‘34 Boulevard Saint Germain Eau de Toilette, while women are provided ‘Eau Rose Eau de Toilette.

What are your favorite amenity kits you have seen or been given? What have you found to be the most unique designs or items? Let us know in the comments below.

• Passenger Experience

World Traveller Plus

Welcome to World Traveller Plus, our premium economy cabin. With fewer rows, the cabin is quieter, more spacious, and more exclusive than World Traveller.

A premium experience

• A separate, smaller cabin with wider seats and more legroom
• Two delicious meals and complimentary bar service
• A personal entertainment system with noise-cancelling headphones
• A stylish amenity kit made from recycled plastic bottles
• Access to in-seat power
• More free baggage allowance
• Priority boarding

Upgraded seat and amenities

The seats on our premium economy flights are wider, with greater recline, lumbar support, a head and foot rest, plus extra leg room to stretch out. Each seat also has its own power supply, so you can use your devices on board. A few of our aircraft might need you to bring your own adaptor if they aren’t sold on board.

Our stylish quilt and cushion adds an extra layer of comfort when it’s time to rest, and we’ll give you a special amenity kit designed with sustainability in mind. The bag is made using material from recycled plastic bottles and includes all the essentials. Relax with lip balm, an eye mask, a pen, socks, toothbrush and toothpaste, with earplugs also available on request.

Delightful dining experience

In World Traveller Plus you can enjoy a glass of sparkling wine after take-off and a starter, main and dessert with our dining service. During your flight we'll deliver snacks, hot, cold and alcoholic drinks to your seat.

In-flight entertainment

Stay connected to the world below or relax and leave it all behind in our World Traveller Plus cabin. You can lose yourself for hours in a blockbuster film or gripping series thanks to our huge on-demand entertainment library.

• A personal flat screen and noise-cancelling headphones
• High-speed Wi-Fi on most aircraft with free messaging on your personal device for Executive Club Members
• Access to Paramount+ with hundreds of the latest films and shows, as well as music, audio books and games

Treat yourself to the airport lounge

Sit back and relax before your flight with Lounge Pass, your key to non-British Airways airport lounges across the globe, no matter what airline you are flying with or cabin you are travelling in. Enjoy light refreshments such as alcohol and food, Wi-Fi and a selection of newspapers and magazines while you wait to board, plus Executive Club Members can collect 5 Avios per £1/€1/$1 spent.

Double baggage allowance

Baggage allowances.

World Traveller Plus’ generous baggage allowance means you can pack more for your trip. Bring both a cabin bag and laptop or handbag on board, as well as up to two bags in the hold.

Some routes and tickets come with an even greater allowance, and extra bags can be added for a fee.

Doorstep baggage pick-up & check-in

AirPortr can collect your baggage from your doorstep, securely transport it to the airport, and check it in for your flight for you. This means that you can travel to the airport luggage-free and head straight to security when you arrive. This service is only available for flights departing from Heathrow, Gatwick, Geneva, Zurich and Vienna.

Aircraft variations

Wherever and whenever you fly World Traveller Plus you can expect the same top quality food, drink and premium service by our attentive crew. A few of the cabin design elements may vary by aircraft.

• [ August 28, 2024 ] Review: Lufthansa Boeing 747 Business Class (Frankfurt to Johannesburg) Flight reviews
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• [ August 23, 2024 ] This airline launches ‘All You Can Fly’ pass – but there’s a catch Travel news
• [ August 21, 2024 ] Review: Etihad Airways A380 First Class Apartment (Abu Dhabi to London) Flight reviews
• [ August 19, 2024 ] Top 10 most spectacular rooftop pools in the world Top 10 lists

Review: British Airways Boeing 777 Business Class (new suite) from London to the Maldives

Wednesday  newsletters  always feature a  hotel  or  flight  review.

I recently enjoyed a wonderful holiday in the Maldives. During my trip, I did not stay at Soneva Fushi  and  Soneva Jani  – my favorite resorts in the Maldives (I am going back though in 2024) – but I tried out some new, ultra-luxurious and fabulous resorts. Read my trip reports here:

• Review:  Qatar Airways Boeing 787 Dreamliner Business Class from Brussels to Doha
• Review: Qatar Airways Boeing 777 Business Class from Doha to the Maldives
• Review: British Airways Boeing 777 Business Class (new suite) from London to Male (today)
• Review: Joali Being
• Review: InterContinental Maldives Maamunagau Resort
• Review: Jumeirah Maldives Olhahali Island
• Review: Alila Kothaifaru Maldives
• Review: Edelweiss Air Airbus A340 Business Class from Male to Zurich

Today: Review of British Airways’ B777 Business Class (new suite) from London to the Maldives

While British Airways ’ Business Class raised the bar worldwide two decades ago with the introduction of the first fully lie-flat seat and an innovative “Ying/Yang” seat plan, the carrier’s Business Class product and mediocre service were quickly outclassed by some of its competitors. However, over the past years, British Airways introduced a new Business Class concept – called Club Suite – onboard its Airbus A350, Boeing 787-10 and some  refurbished Boeing 777 aircraft. The new product offers direct-aisle access, a suite door for greater privacy, luxurious flat-bed seats in a 1-2-1 configuration, 18.5-inch entertainment screens, and 40 % more storage space per seat. After my three trips onboard the carrier’s A350 in 2021 and 2022 were cancelled due to pandemic, I was finally able to try out British Airways’ new suite product on my recent Boeing 777-300ER Business Class flight from London to the Maldives.

Have you ever flown British Airways’ new Business Class suite (‘Club Suite’)? If so, what was your experience? Leave a comment.

• Trip : London (LHR) to Male (MLE)
• Airline : British Airways
• Aircraft type : Boeing 777-300ER
• Aircraft registration number : G-STBM (built in 2020)
• On time departure : 6:30 pm
• On time arrival : 9:30 am (+ 1 day)
• Miles : 5300 miles (8530 km)
• Flight time : 10 hours
• Class : Business Class

In this review (more information & photos below my YouTube movie):

• Price of my ticket
• Lounge at Heathrow London Airport
• Business Class cabin
• Business Class seat (+ best & worst seats)
• Amenities & bedding
• Entertainment
• Onboard internet
• Other inflight experiences
• My verdict (score)

1. COST OF MY TICKET

I paid 3000 euros (inclusive of taxes) for my Business Class ticket from Frankfurt to Male (via a stopover in London). The ticket was booked directly on the British Airways’ website during an online sales period.

2. LOUNGE AT LONDON HEATHROW AIRPORT

London Heathrow is comprised of several terminals. Terminal 5 – the UK’s largest free-standing building –  is exclusively used by British Airways. Opened in 2008, Terminal 5 is designed to handle 35 million passengers a year and the complex took almost 20 years from conception to completion. The main terminal building is referred to as Terminal 5A, while there are also two satellite buildings, Terminal 5B & 5C (reached via an underground rail link). The latter are mainly used for longhaul operations.

British Airways operates several lounges within Terminal 5:

• Three Business Class lounges, with two located on the north and south side of the main building and one in satellite Terminal 5B. These lounges are called Galleries North, Galleries South and B gates lounges respectively, and they are open to Business Class passengers and Sapphire members of a frequent flyer program of one of the Oneworld
• A First Class lounge located one floor below the South Galleries, which is open to Emerald members of any of the Oneworld airline frequent flyer programs.
• The famous Concorde Room is British Airways’ most exclusive lounge, open only to its First Class passengers. The Concorde Room features hotel-style rooms with beds and ensuite bathrooms, plus restaurant-style dining. I previously reviewed the Concorde Room  here .

This article only reviews the lounge in the satellite Terminal 5B (“B gates lounge”), which I visited prior to my flight to the Maldives. Located one level above the main floor, it’s always quiet here, contrary to the crowded lounges in the main building (so I always recommend to visit this lounge instead of the lounges in Terminal 5A). The lounge is decorated in British Airways’ signature style, featuring mood lighting, oak wooded floors, elegant furniture, and a neutral color palette. The large space is split into different sections, with separate areas for relaxing (with sofas), dining (with high top tables) and working.

A decent buffet is on display at the center of the lounge and it offers soup, sandwiches, fruits, nachos, salads, and some hot (curry) dishes. There’s also a full coffee station with all sorts of cappuccino and lattes, and a beautiful self-serve bar offering broad selection of wines, beers and spirits. Besides a decent buffet, the lounge also offers excellent facilities, including a customer service counter, luggage room, business center, showers and a kids play area.

In summary, the lounge at B gates offers the same feel and facilities as compared to its counterparts in the main building but without the crowds. The lounge has one disadvantage though and that is that is doesn’t have a lot of daylight (it looks out over the interior of the Terminal 5B building). That’s a bit in contrast with the lounges in the main terminal building, which all embrace the daylight with massive windows that offer great views of the airport apron and runways. So if you are an aviation geek and you like to observe the movement of aircraft at the airport, you may as well skip the lounge at the B gates and stay in the lounges at Terminal 5A.

3. BUSINESS CLASS CABIN

British Airways’ retrofitted Boeing 777-300ERs are equipped with the carrier’s newest Business Class product, called ‘Club Suite’. These aircraft feature 76 Business Class seats – with sliding doors – which are spread over 3 cabins: a small front cabin (with 12 seats), a large middle cabin (with 42 seats) and an aft cabin (22 seats). The seats are laid out in a spacious 1-2-1 reverse-herringbone configuration, with direct aisle access for every passenger. Herringbone takes its name from the angled look of the seats when viewed from above on a seat map: t he seats on the side angle out toward the windows, while the seats in the center angle toward one another. Obviously, the center seats are the best choice for travel companions although these seats feature extendable dividers in case you are seated next to a strangers (guaranteeing complete privacy).

The three Business Class cabins onboard British Airways’ retrofitted Boeing 777-300ERs feature an absolutely gorgeous design. The cabin feels chic, airy and spacious, and British Airways’ stylish logo prominently features on a panel in the front of each cabin. D esigned with silver, grey, and charcoal hued fabrics by UK company Hainsworth, the seats look luxurious, and they are also finished with Muirhead leather (which covers the ottoman and arm caps).

4. BUSINESS CLASS SEAT (+ BEST & WORST SEATS)

British Airways has chosen the Collins Aerospace Super Diamond seat for its Club Suite Business Class. The seat – which has a width of 22 inches (56 cm) – can also be found on other carrier’s such as Etihad Airways’ A350s.  Contrary to British Airways’ older Business Class seats, the new Club Suite comes with a sliding door for enhanced privacy. The door is fixed in the open position during take-off and landing, but during cruise, the flight attendants release the locking mechanism and you can leave the door open or closed. The door is ‘only’ 44 inches (112 cm) tall, so it still allow the crew to peer over and check in with you as needed.

In front of the seat is a 18.5-inch HD entertainment screen (more on that below) and a footrest is located in the space below the TV screen. A tray table is stowed under the TV at a good height to maximize legroom; it needs to be pulled out for any use and when unfolded, it measures 16 x 18 inches (40 x 46 cm).

Above the non-aisle armrest is a small touchscreen, which can be used to adjust the seat position and to control the lighting of the suite during the flight. This side of the seat also features two storage units to stow away smaller personal items (e.g. glasses, wallet, smartphones, etc …). The largest cubby holds a handset for the inflight entertainment, a USB port, and a power plug. Next to the seatback is a large console with a vanity mirror and some more storage space on the inside; a reading light is fixed to the console’s outside wall.

At the push of a button, the seat can convert into a very comfy bed with a length of 79 inches (200 cm).

What are the  best Business Class Club Suites ?

• Solo travelers should choose one of the window seats.
• Travel companions should go for the middle seats. However, due to how private they are, they really don’t lend themselves all that well for traveling with a partner, as you have to lean forward when you want to have a chat (the consoles of both seats are located in the middle).

What are the  worst Business Class suites ?

• Most Club Suites on the Boeing 777 have two windows but there are some that only have one (due to the size of the suites). For example, the seats in row 7 and 12 have only one window and are not ideal if you are a person who enjoys taking in the views during a flight.
• I suggest to avoid the last row of the front mini-cabin (row 7) and the front row of the second cabin (row 8) due to their proximity to the galley and lavatories.
• I also suggest to avoid the last row of Business Class (row 23) which is in front of the Premium Economy Class bassinet seats.

5. AMENITIES & BEDDING

Business Class passengers get the following amenities during a British Airways longhaul flight:

• A Club World amenity kit, which comes in the form of an elegantly designed bag from The White Company. The kit contains eyeshade, earplugs, socks, a toothbrush, toothpaste, pen and toiletries from The White Company’s Restore & Relax Spa Collection, offering a touch of luxury in the sky.
• a soft large pillow in a white cotton pillowcase;
• a super-soft woven day blanket with satin trim;
• a specially developed luxurious duvet;
• a padded mattress topper to provide an extra layer of comfort to improve sleep quality
• an elegant day cushion, which doubles up as lumbar support when working or relaxing
• Noise-cancelling headphones, which are of good quality as they block out most of the engine and cabin noise.

During this flight, two meals were served: a dinner after takeoff and a breakfast prior to landing. Overall, the food was good but I felt it could have been better and a little bit more sophisticated, especially for a premium product. Also, the dinner service was slow: the starter was served 90 minutes after takeoff and we were already flying above the Black Sea when the dessert was served (3 hours and 30 minutes after takeoff). It’s disappointing that British Airways’ mediocre food offering doesn’t match its excellent Club Suite hard product.

I choose the following dinner selection from the stylish bistro-style menu:

• Starter: Loch Fyne smoked salmon tartare, avocado, and lemon pepper crème fraîche
• Main course: slow roasted short rib of British beef, served with garden peas, carrots, parsley potatoes, and beef gravy
• Dessert: British apple crumble with apple compote

Breakfast was served 90 minutes prior to landing, and started with a fresh orange juice, seasonal fruit and blueberry & banana super bowl. As a main course, I had the Portobello mushroom and chervil omelette with roasted cherry tomatoes.

7. ENTERTAINMENT

British Airways’ Club Suite seat has an 18.5-inch TV screen which uses the latest Panasonic X3 in-flight entertainment system. The screen is fixed into the shell of the seat in front (or the bulkhead for the front seats), allowing gate-to-gate entertainment (which is not the case with British Airways’ older Business Class seats where the screen needs to be popped back into place prior to takeoff or landing). The inflight entertainment can be selected by directly touching the TV screen or with the use of a handset, which has its own small TV screen. The entertainment system itself, called High Life, offers tons of movies and box sets to explore. 3D Interactive GeoFusion flight maps are available, allowing passengers to follow the flight route in hi-resolution graphics.

8. ONBOARD INTERNET

WiFi is offered on all British Airways wide-body aircraft. On this flight from London to the Maldives, the rate varied from £2 .99 (for messaging for one hour) to £19.99 pounds (for streaming during the entire flight).

9. OTHER INFLIGHT EXPERIENCES

# CREW : I am a big fan of British Airways’ excellent crew, but unfortunately, the crew during this flight was not as pleasant as during my other flights. It all came down to the fact that I felt intimidated by one crew member who rather rudely asked me to stop taking photos (even though I was taking them within the confinement of my own little suite space). This never happened to me before. After a while, the flight attendant came back to apologize but the ‘incident’ left a sour taste in my mouth nonetheless.

# LAVATORY : There are four lavatories for the 76 Business Class passengers, all of them located in galley between the front and second Business Class cabin.

# VIEWS : Upon landing, we were treated to some spectacular views of the Maldives.

10. MY VERDICT

• Cabin design: 9/10
• Privacy: 9/10
• Seat comfort (upright): 9/10
• Seat comfort (bed position): 9/10
• Food (quality): 8/10
• Food (quantity): 8/10
• Inflight entertainment : 9/10
• Service: 7/10
• Overall experience: very good (8.3/10)

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Flight back from Miami to Heathrow in January was in Club Suites, was very impressed, even though my seat was next to the galley, I experienced no disturbances. With the door shut and in flat bed mode, seemed quite cosy, I certainly slept well, went to sleep about an hour after take off and woke up about an hour before landing…….

BA crew are very hit and miss – some are amazing and some are definitely NOT! The inconsistency is a shame because BA has made great strides recently with its hard product!

It’s great to hear that British Airways has made improvements to their Business Class product with the introduction of the Club Suite. It seems like British Airways has made positive changes to their Business Class offering, providing a more enjoyable and refined travel experience.

Out of all the people I can’t believe you’ve never had a sector in the CS on BA!

That said I do feel your pain. I had 19 trips ( including re-routes, re-books) in 2020 and 14 in 2021.

Weirdly it was due to the coof and a last minute ( overnight of day of travel) swap out for an LGW 777 for a LHR one to SVF that I had my 1st run in the new CS back in 2020, and I have to say it was certainly a good run ( hours & mileage wise) to have a 1st go.

Top-of-my-head I’ve been lucky enough to knock out 7 more since and it’s such a step up ( as you say, not before time!). I used an Amex 2-4-1 to JFK in 2021 which was a case of ‘use it or lose it’ taking a friend and we had 77w with new CS & old F. I’d booked F waited till we’d taken off to ask the CSM to find someone in J on their own who seemed really excited to be there ( ie: was hopefully their 1st time) then ask them if they’d instead like to experience F via a swap. Pretty sure I’m in the minority but as a self funded traveller nothing makes me feel better than offering lounge guesting and in rare cases like this, a swap into the pointy-pointy end. I prefer the CS to the standard F ( there’s effectively 3 versions in use at the moment) & havng checked with my friend he was fine if I left him in his own coccon I enjoyed sharing the love a little to a young lady who’d only gotten a seat in J via saving for PY and a random price deflation a few days out ( according to the CSM & oh how I wish those still happened 😁)

I know they’re doing their best to roll out the updated F but aside from the blinds, yes I’m that fickle & an avgeek!, I’d personally take the CS everytime.

Does BA have a FC section in any of its 777-300s? Thank you.

Just come back from a return flight Gatwick to Orlando, 777, still the old configuration with people having to climb over you to get out, meals hit and miss , served smoked turkey for breakfast, even the cabin staff said that it was disgusting, I commented “wheres the english breakfast?” Also had a “bloody mary” but they didnt have worcester sauce !

Have another flight this week on these as my sector seems to have completely updated them. Last flight I had CS outbound but a change of equipment meant it was 4 class with CW split between F and J. They opened up F as they usually do and put 5 of us in there which was lovely. Having been in F on a CS flight, I used to feel a bit miffed that the CS seat was superior to old F. While CS looks nice and takes a good photo, the usability of the suite isn’t great in practice.

Having those small bins on the side is nice, but as they get used for drinks and tea, but really slippery and twice I had drinks sliding off an into my lap. Getting things in and out is also annoying as you have to move cups and drinks to get things out of them with no where for them to go if your tray is full. In the front rows there are lockers at ground level though not reachable from your seat – you have to get up and leave the suite to put things in. Would have been lovely like in F to be able to have storage in the suite itself to access small hand luggage. My door already felt a bit faulty and do wonder how well they would hold up as the opening and closing wasn’t intuitive or smooth.

The crew find the door a bit annoying. On night flights, the crew have to pass through with a torch to check seatbelts over blankets if the light is on as the door makes it hard to see in. It was odd waking up to a search light hovering over you.

I was on an AF flight where a couple of weeks ago where the new business (which also has suites) due to a technical had to be swapped for a plane with ancient J seat. It made me really remember how nice it was to be in an airy cabin not one filled with cubicles. Being able to people watch and that old ‘gentlemans club’ lounge chair vibe of old skool premium cabins! Privacy is nice, especially on night flights but on day flights its lovely to feel like you are on a plan and flying somewhere – not stuffed in a box. Id take better more ergonomic storage over a door, which feels in-practical in a lot of use-cases. Get doors on First but in J, when the seats have been designed correctly you dont care there are not any doors and feel very private.

Having watched your YT video on this experience, was that unpleasant crew member the one that had her face blurred?

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10 Best Amenity Kits in First Class

First Class air travel is synonymous with opulence and extraordinary levels of comfort. Over the years, it has evolved beyond extra legroom and gourmet meals to include an array of stylishly curated amenity kits. These kits, often branded collaborations between leading airlines and luxury cosmetic or lifestyle companies, have become an essential part of the first-class experience, adding a touch of exclusivity and elegance to your journey.

This article takes you through some of the best airline First Class amenity kits available today. Not just a collection of travel-size toiletries, these kits are brimming with luxurious skincare products – from lavish moisturisers to high-end designer fragrances. Add to that plush pillows and the best cotton bed linens, and these thoughtful touches are a testament to the airlines' relentless pursuit of passenger satisfaction and the art of refined travel. So, please sit back and fasten your seatbelts as we discover the epitome of in-flight pampering.   The BusinessClass.com guide to the 10 best amenity kits in First Class:

Cathay Pacific 

First Class on Hong Kong's flag carrier is a refined and holistic travel experience. Bamford, a leading British organic clothing and skincare brand, provides Cathay Pacific's long-haul First Class amenity kit. The kit is presented in a zipped vegan leather bag with premium products that will help soothe, protect and hydrate your skin during a long flight. The kits include face mist, moisturiser, lip balm, mouthwash, toothbrush and toothpaste, foam ear plugs and a soft cotton eye shade.

First Class seats transform into some of the most expansive beds in the sky. Passenger comfort is further enhanced with Bamford's luxurious bedding, including a thick mattress, 600-thread-count bed linen, a warm blanket, a selection of plush pillows – 'soft', 'medium' or 'firm' – and a calming pillow mist cocktail of frankincense, lavender and marjoram. High-quality organic cotton sleepsuits, soft slippers and eyeshades are also provided courtesy of Hong King-based PYE and made from the finest quality cotton.

Read the BusinessClass.com review of Cathay Pacific First Class

Read the BusinessClass.com article as Cathay Pacific reopens its flagship lounges in Hong Kong

Read the BusinessClass.com article on Cathay Pacific's Cantonese fine dining for premium passengers

Relax and prepare to be pampered onboard Abu Dhabi-based Etihad Airways. Etihad First is a highly respected, envied and sophisticated experience. Pyjamas and slippers help to make the flight more comfortable, and amenity kits by Acqua di Parma contain signature Colonia lip balm, body lotion and cologne, as well as staple essentials such as eye masks, socks, a toothbrush and toothpaste. Passengers can request additional items such as combs, ear plugs and shaving kits from the cabin crew.

First Class passengers have two lavatories on the Airbus A380 – one featuring a comfortable and well-equipped shower suite. The Boeing 787s and 777s do not support shower suites but provide luxury amenities in the lavatories. Passengers travelling First Class in the opulent three-room 'The Residence' on the Airbus A380 will experience ultimate air travel comfort, complete with individual butler service, a chef, and a well-equipped private shower suit.  

Read the BusinessClass.com review of Etihad First Class

Read the BusinessClass.com article on Etihad's new Dreamliner Suites

British Airways

First Class on British Airways offers exclusive Alice Temperley-designed amenity kits stocked with seven-piece skin and body care collection from innovative British-made beauty brand Elemis with even more available in the First Class lavatories. The contents include moisturising products from the Elemis Ultra Smart pro-collagen range, an eye mask, ear plugs, a dental kit, deodorant, tissues and a pen. In addition, men receive shaving foam, and women also have a compact mirror.

The striking and colourful women's amenity kits are made of satin and feature a Temperley Star print motif, while the men's kit comes in plain black velvet with interior detailing. When it comes to sleeping, passengers receive a luxurious quilted mattress topper and a crisp white 400-thread-count cotton duvet and pillow. The Temperley London loungewear consists of men's and women's pyjamas made from soft black cotton with black satin detailing and shawl collars for the ladies. The amenity bag and slippers are nice take-home souvenirs to remember the flight.

Read the BusinessClass.com review of British Airways First Class

Read the BusinessClass.com article on the US lounge food & drink revamp

Read the Businessclass.com article on British Airways' revamped premium cabin experience

Emirates embraces the ultimate luxury in commercial aviation with true Arabian panache. BVLGARI provides First Class Amenity Kits and comes in a satisfyingly luxurious dark brown, slightly distressed faux leather bag with a range of BVLGARI and Gillette products for men and women – including BVLGARI body lotion, lip balm, deodorant, and a hairbrush. Men also receive BVLGARI Le Gemme Eau de Parfum 'Tygar', aftershave, a razor, and shaving foam. There's BVLGARI Le Gemme Eau de Parfum' Rubinia' and a compact hand mirror for women. First Class passengers also receive complimentary BYREDO travel wellness products - a cleansing towelette, refreshing facial toner, relaxing chamomile roll-on sleep oil, hydrating eye cream, and a chamomile pillow mist spray together with a faux-leather notebook and branded pen.

Long-haul passengers can avail themselves of Emirates' Hydra Active 'moisturising' sleepwear – designed to prevent skin dehydration, plus comfy slippers and eye shades. The bedding is soft and luxurious and includes a sizeable plush pillow. First Class cabins on the Emirates Airbus A380s also provide two First Class "shower spas" complete with a dedicated shower attendant preparing them with towels and even more Bvlgari products.

Read the BusinessClass.com review of Emirates First Class

Read the BusinessClass.com news article as Penelope Cruz is named as the new brand Emirates ambassador

Read the BusinessClass.com article on Emirates' robotic check-in assistant

All Nippon Airlines (ANA)

Tokyo-based All Nippon Airlines (ANA) delivers a superb First Class experience, and the amenities are no exception. Attractive, mini-suitcase-looking amenity kits by Globe-trotter contain designer toiletries by The Ginza, including fragrance, cleansing foam, moisturising lotion, moisturising emulsion, dental kit, face masks, lip balm and ear plugs. Further amenities such as mouthwash, refreshing face & body wipes, combs and socks are available in the lavatory or from a basket offered by flight attendants.

Cloth cardigan sweaters are available upon request (they must be returned before landing), and organic cotton eco-friendly pyjamas are an excellent way to tuck in for a good rest. In addition to two pillows - one filled with Hungarian white duck down - and a feather-down Nishikawa comforter encased in pure Egyptian cotton, a Nishikawa bed pad can be spread over the seat when it is time to sleep as part of the turndown experience that the crew lovingly provides. A Tenerita blanket made from organic cotton with the front side made of cashmere is also offered. Other niceties include a shoe bag to store shoes and a shoe horn to use when putting them back on.

Read the BusinessClass.com review of ANA First Class

Read the BusinessClass.com news as ANA enhances its sake offerings to premium customers

Qatar Airways

Doha-based airline Qatar Airways has a limited long-haul First Class network of routes, including London, Paris, Sydney, Perth and Bangkok on Airbus A380s and Hong Kong on the Boeing 777. However, passengers lucky enough to fly First will enjoy the trappings of high-end luxury travel. Qatar Airways has an  exclusive amenity kit partnership  with iconic French perfumer, Diptyque for its skin care products. On selected outbound flights from Doha, passengers will receive their Diptyque products in a branded amenity kit – and on selected inbound flights, they are presented with bespoke gift boxes featuring Diptyque's signature oval branding. All the packaging aligns with Qatar Airway's sustainability policies – the Diptyque bags are made from vegan leather, while the eyeshade and socks are crafted from recycled plastics.

The amenity kits feature body lotion, lip balm, face cream and signature Diptyque fragrances – 'Eau Rose' Eau de Toilette - an infusion of the finest damascene and centifolia roses, or the brand's woody '34 Boulevard Saint Germain' Eau de Toilette for gentlemen. Night flight passengers receive soft designer pyjamas from The White Company and a pair of comfortable slippers.

Read the BusinessClass.com review of Qatar Airways First Class

Read the Businessclass.com news article on Qatar Airways Virtual Reality offerings

Read the BusinessClass.com news of the Louis Vuitton Lounge in Doha

Swiss International Air Lines, commonly called SWISS, is the only major airline in the world offering First Class travel on all its long-haul routes. The flag carrier of Switzerland delivers the highest possible levels of comfort to its First Class passengers, who receive soft pyjamas specially designed by luxury Swiss underwear brand Zimmerli along with a comfortable pair of slippers to complement the plush pillow and bed covers.

An upscale amenity kit from fashion brand Bally contains high-end natural care skin products from the luxurious Zurich-based cosmetics brand Soeder. The new 'Forest' line of products is enriched with natural ingredients such as stone pine, moss and blueberry oil and includes hand cream, face cream and face serum. Other essentials include a toothbrush, toothpaste, quality socks, a soft eye mask, earplugs, and tissues. Additionally, ladies have a brush and vanity kit, while gentlemen will find a comb and shoehorn. Two spotlessly clean and reasonably sized lavatories are available in the forward section of the cabin, and they are stocked with single-use towels and luxurious Soeder cosmetics.

Read the BusinessClass.com review of SWISS First Class

Read the BusinessClass.com article on the new SWISS Business and First Class cabins

Read the BusinessClass.com news article on SWISS reopening the Premium Lounge in Zurich Airport

Oman Air is the Sultanate's national carrier with a global reputation for luxury and quality from its hub at Muscat International Airport. The airline has recently introduced a range of enhancements across its long-haul fleet, including quilted duvets, fluffy silk-trimmed pillows and pure cotton pyjamas with slippers. Attractive and practical His & Hers amenity kits by Amouage – Oman's own luxury fragrance brand – feature a range of luxurious essentials, including face moisturiser and hand and body lotion. The usual comfort goodies include a dental kit, mouthwash, silk eyeshades, a hairbrush, socks & ear plugs. The female amenity kit also has a vanity set, while a shaving kit is available for male passengers.

Amouage was founded in 1983 and has redefined the Arabian art of perfumery with a unique and opulent fusion of East meets West. Traditionally, Amouage produces powerful scents in its products, but they are toned down for Oman Air.

Hot or cold towels are offered multiple times throughout the flight.

Read the BusinessClass.com review of Oman Air First Class

Read the BusinessClass.com Muscat travel guide

German flag carrier Lufthansa provides impeccable First Class service to just a limited number of destinations onboard its Boeing 747, Airbus A340 and A380 fleet – with a new First Class cabin coming to Airbus A350s in 2024. Before departure, First Class guests receive a wrapped set of Van Laack pyjamas (sometimes as a special edition) in a bag that can store shoes. While the design is high-end, the material is a mix of 60% cotton and 40% polyester - which may not be everyone's liking. There is also a set of wonderfully thick slippers and a high-end amenity kit.

For many years, Lufthansa First Class had collector's edition, hard-shell Rimowa kits that were exceptionally popular with fliers, but these were discontinued. The airline tends to rotate the style of amenities on offer, such as Sinn, Porsche Design and Jil Sander. The kits include premium, science-led skincare products from Augustinus Bader and also contain eye shades, socks, lip balm, and a hair brush. Lavatories, which are sizeable, offer a cushioned bench for changing clothes, stock mouthwash, razors and dental kits, and Augustinus Bader amenities.

During holiday periods, Lufthansa offers specially themed amenity kits, and during Oktoberfest, passengers can expect themed promotions, including ground staff wearing authentic costumes and inflight menu specialities.

Read the BusinessClass.com review of Lufthansa First Class

Read the BusinessClass.com news about Lufthansa's new First Class and Business Class cabins

American Airlines

American Airlines is the last remaining North American carrier to offer long-haul First Class travel and, as such, is the go-to in the region for high-end travel. Flagship First is only available on Boeing 777-330 aircraft, but this product provides plenty of amenities for travellers to enjoy. Casper pyjamas and slippers are the first of many welcome gifts, including a refreshed range of amenity kits. American Airlines has teamed up with two American boutique luxury goods companies - Shinola and D.S. & Durga for the current amenity kit in Flagship First. Detroit-based Shinola crafts world-class watches and premium leather goods and have produced the amenity bags, while D.S. & Durga – from Brooklyn – are perfumers who have created lotions and balms – which are all wrapped in sustainable packaging. Amenity bag contents include responsibly-sourced eye masks, a plant-based toothbrush, and socks made from recycled PET fabric.

While the washrooms do not have any upgraded toiletries, passengers can ask the flight crew for help turning down their beds before they sleep. This includes placing the Casper mattress pad over the seat and unwrapping the many blankets - including a day blanket and duvet. In addition to a large pillow, there is also a lumbar support pillow.

Read the businessclass.com review of American Airlines First Class

Read the BusinessClass.com news article as AA First Class Lounge returns to Heathrow T3

Read the BusinessClass.com news as BA and AA unveils three new premium lounges at JFK

Final thoughts

First Class travel offers an unparalleled indulgent experience at 36,000 feet. However, this once-widespread product is becoming increasingly rare, with many airlines opting to concentrate on more economically viable Business Class options. For those still lucky enough to experience First, the great amenity kits are just one aspect of this increasingly exclusive product at the pinnacle of luxurious travel.

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Review: British Airways Galleries North Airport Lounge Terminal 5

popular post today

How To Access The British Airways Galleries Club lounge in Heathrow T5

Style & character, food & drink.

Terminal 5 exclusively hosts British Airways flights, and we have reviewed the British Airways Galleries North Airport Lounge Terminal 5 below.

You can access the British Airways Airport lounges in London Heathrow Terminal 5 by buying or upgrading your ticket to Club Europe, Club World, or First Class.

Oneworld Sapphire or Emerald members, and British Airways Executive Club Silver or Gold, also get free access to this lounge, whatever class of travel they are flying.

First-class tickets (or gold tier membership with a Concorde room card or gold tier and flying long-haul) will whisk you into the Narnia, which is the Concorde Club Lounge, complete with crackling fireplaces and elitist service.

If you are traveling within Europe, the only lounges you can access with your ticket (or as a Silver tier member) are the British Airways Galleries Club Lounges.

You can’t pay to access British Airways Galleries lounges or get in using lounge club cards such as Priority Pass or American Express Platinum card.

Two lounges in the main Terminal 5 airport building at Heathrow accept lounge club cards. We have reviewed the Club Aspire Airport lounge and the Plaza Premium Airport lounge at London Heathrow , which you should be able to access with your American Express Platinum card.

This review is of the Galleries North Lounge, located just past security. This is the easiest lounge to get to if you are in a rush. If you have more time, you can instead choose the Galleries South Lounge in the same Terminal if you prefer.

My latest trip through this lounge was around 5:00 am. My general thoughts were that it was larger and busier than I remembered. If you walk down to the end and turn left, or as I prefer, head right out through the double doors and out into the more airy outer atrium, you can find a quieter space with room to breathe.

I like the design of this airport lounge. It’s large and airy, with excellent views of planes on two sides and plenty of sitting areas, but it’s always busy as it is located conveniently once you’ve completed security. Even though the food spread is good, the lounge itself can be overrun. Additionally, the staff seemed overrun too, and available tables often needed to be cleared.

The breakfast food offering is extensive, with loads of pastries, cereals, fruit, and yogurt. There are hot dishes, too, so you can make up a full English breakfast of scrambled eggs, hash browns, baked beans and sausages, and bacon.

The food is replenished regularly but is on a self-service layout, which limits hygiene on a winter’s day when everyone seems to be coughing with a cold. They also have very good bacon butties first thing, which I reccomend for a quick bite.

There are two main help-yourself bars. People help themselves to wines and spirits throughout the day. On my last trip to this lounge, guests were happy to enjoy champagne at 5 am. Every liqueur imaginable is available, plus snacky nut things and crisps, as well as mini cans of Coke, sprite, etc.

Is this Club lounge worth paying extra for and upgrading your flight for? Yes, as the non-British Airways lounges are so poor in Terminal 5. Is Club Europe worth paying for? We have outlined whether we think British Airways Club Europe is worth it separately.

I do absolutely recommend club lounges to de-stress and fill up, but these lounges can be busy. The food is good at breakfast, and the lunch and evening service includes an excellent and extensive salad bar with hot curry, mash, fish etc.

Copyright Luxury Travel Diary 2014 - 2024. Duplication outside of luxurytraveldiary.com is forbidden.

Note: Benefits & upgrades subject to availability. Benefits offered correct at the time of writing. Terms & conditions apply. Enquire for more information. Posts may be sponsored by the proprietor or brand being appraised. All opinions remain our own & are in no way influenced.

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Which Airline Has the Best Business Class Seats?

Time to break down some of our favorite business class seats..

When it comes to choosing the best business class experience, there’s no one-size-fits-all answer.

Different airlines offer unique features and perks that cater to a variety of traveler preferences, from gourmet dining and luxurious lounges to innovative seat designs and exceptional service.

In this post, we’re breaking down some of our favorite business class seats from three top airlines—Turkish Airlines, Qatar Airways, and Virgin Atlantic—to help you decide which might be the best fit for your next journey. Whether you're prioritizing comfort, privacy, or an unforgettable in-flight dining experience, we'll guide you through what each airline has to offer, so you can make an informed decision for your upcoming trip.

1. Turkish Airlines

Voted the Best Airline in Europe, the Istanbul-based Turkish Airlines is always one of our favorite airlines to fly.

Check-In: With the dedicated check-in counter and security line, business class check-in is a quick and stress free experience.

Lounge: All of the Turkish Airlines lounges are amazing, but if you ever get the opportunity to experience the Business Class Lounge in Istanbul, we’d highly recommend it. This lounge is absolutely massive and includes masseuses, billiard rooms and amazing food. One unique part of the Istanbul lounge is the secret hotel with access available to passengers that meet a few special criteria (must be business class passengers, must have at least an 8 hour long flight departing from Istanbul, and you must have a layover of 4-9 hours).

Food and Drinks: Turkish Airlines does business class meal times on a different level than any other airline we’ve flown before and we always look forward to the experience. Instead of just bringing pre-portioned dinners to each seat, Turkish Airlines’ chefs push around carts of appetizers, mains, and desserts for you to pick from (baklava and apricot ice cream, anyone?). There are plentiful tasty vegetarian options too! Breakfast is your standard meal service of champagne, a cheese plate and a main dish.

Seat : The new Turkish Airlines Business Class seats are very sleek and reminded us of a fancy BMW. Each seat includes the standard TV and lie-flat seats. There is plenty of legroom but the foot hole is a lot smaller than we’ve seen on other airlines. If you are seated next to a stranger, your flight might be a little rough because there is not much privacy between seats but it’s great for flying with friends or family.

Amenity Kit : Turkish Airlines is the only airline we have experienced that gives out separate amenity kits for men and women. These luxurious Ferragamo branded kits include all the typical amenity kit fare including slippers, lip balm and other small toiletries.

Staff: The Turkish Airlines staff is always friendly, professional and go above and beyond to make sure you have a pleasant journey!

2. Qatar Airways

We’ve flown Business and First Class on many different Airlines, but our experience on Qatar Qsuites was one of our absolute favorites!

Lounge: When flying business class with Qatar, the lounge isn’t just a place to rest before a long journey, it is part of the journey. The business class lounge in Doha is absolutely massive and has everything you could ever need from water features to a full bar, multiple sit-down restaurants, and relaxation rooms to shower or take a nap before the flight.

Food and Drinks: It seems like we say this about every business class flight, but the meals on Qatar’s business class are just next level. For starters, Qatar is one of the only airlines we’ve flown that serves candlelit dinners (not real candles of course). Meals might include dishes like lobster, caviar, Arabic mezze boards, and paneer curry.

Seat: Qatar’s Qsuites are one of the only business class seats in the world that include lie-flat double beds for couples or families, which was one of the biggest perks of these seats for us. Those flying alone will get their own lie-flat single bed and all of the suites have a sliding door which provides ultimate privacy. Each suite also includes a 21.5-inch TV with hundreds of movies and music playlists for passengers to enjoy.

Amenity Kit: Every passenger receives an amenity kit stocked with skincare from Castello Monte Vibiano Vecchio, socks, and an eye mask. When it’s time for bed, the flight attendants will bring a set of pajamas for everyone, which feels very fancy as this is an amenity usually reserved for first class passengers.

3. Virgin Atlantic

Before flying Virgin Atlantic upper class, we had heard a lot of hype and anticipated this would be one of our favorite business class seats ever. Our experience did not disappoint!

Check-In: Like other airlines, Virgin Atlantic has a dedicated check-in desk for business class passengers. We weren’t super blown away by the service here, but it got the job done.

Lounge: Every business class passenger gets access to the Virgin Atlantic clubhouse. For some reason, Virgin Atlantic likes to give things unique names so clubhouse is just another name for a lounge. If your airport doesn't have a Virgin clubhouse, you’ll get access to a partner lounge, like the Delta Lounge. In our lounge we enjoyed food and drinks on the outdoor deck before boarding our flight.

Food and Drinks: The meals on Virgin Atlantic are an integral part of the business class experience. Dinner is a 4-course meal served on linen tablecloths and branded plates. We appreciated the seasonal menu options that were healthy and very delicious. This might sound funny, but Virgin Atlantic is famous for their airplane shaped salt and pepper shakers (dubbed Wilbur and Orville) that passengers are quietly encouraged to take home as a souvenir of their business class experience.

Seat: We have not seen anything like the Virgin Atlantic business class seats on any other airlines. First off, the seat design is very unique. Everything is sleek and beautiful with red and white leather that gives off total sports car vibes. The tray table is huge and sets up just under the TV that glides out of the seat with the press of a button. All of the seats in a row are facing different directions, which provides a lot of privacy. You never have to look at another passenger if you don’t want to. The beds are not completely lie-flat, but enough that you’ll be able to get a good night's rest.

Amenity Kit : The Virgin Atlantic amenity kit includes all the standard items but in eco-friendly versions which environmentally-conscious passengers will surely appreciate.

Staff: In our experience, the staff on Virgin Atlantic are AMAZING. Maybe the British accents had something to do with it, but we felt very taken care of the entire flight. Seriously, we have nothing but good things to say about the crew!

Which One is Best?

Let’s start with a quick disclaimer that regardless of which airline you choose, flying business class is a million times better than economy. All of the business class seats we have flown have had their own unique perks, so it’s hard to say which one is the best business class suite of them all.

The airline you chose to fly with will probably all depend on the experience you are looking for. If you’re flying as a couple or a family, Qatar’s Qsuites will provide a private space for you to enjoy your flight together. If flying business class for you is all about the food, Turkish Airlines’ dinner service is so much fun to experience. And if you’re looking to fly in pure, modern luxury, Virgin Atlantic’s (possibly?) Ferrari-inspired business class seats are right for you.

If experiencing a business class seat is on your bucket list, but the price tag is scaring you away or making it feel out of reach, feel free to subscribe to our free Daily Drop newsletter where we’ll teach you how you can fly business class for as little as $0 using miles and points. Yep, you heard that right!

Hi! We're Kara and Nate. High school sweethearts from Nashville, TN whose shared love of travel has led us on the adventure of a lifetime. In 2016 we quit our jobs to spend one year traveling around the world. Seven years later, we still haven't stopped! We quickly fell in love with life on the road and capturing our travels on video. We've visited over 100 countries, and have been fortunate enough to build an awesome community of subscribers on our YouTube channel and newsletter Daily Drop. We're so grateful to do what we love everyday and we hope our story and our content might inspire you to travel somewhere new!

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Review: Qatar Airways Qsuites Business Class 777-300ER (BKK-DOH)

Other links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. Opinions, reviews, analyses & recommendations are the author’s alone and have not been reviewed, endorsed, or approved by any of these entities. Terms apply to all credit card welcome offers, earning rates and benefits and some credit card benefits will require enrollment. For more details please see the disclosures found at the bottom of every page.

Having experienced the newest Qatar Airways Business Class product followed by the oldest Qatar Airways Business Class product just a few days before, I was interested to use this flight between Bangkok and Doha to reacquaint myself with the most famous Qatar Airways Business Class cabin – the Qsuite cabin.

Check-in and airport experience

The Qatar Airways app was inviting me to check-in online at least a couple of days before I was due to fly, but as it kept directing me to an error page every time I attempted to complete the formalities, I gave up and decided to use the desks at the airport.

The line for Economy Class check-in was substantial, but there was no one in line at the Business Class desks so I had a boarding pass in my hand within a few minutes.

The desk agent confirmed that because I was traveling on a ‘Business Lite’ fare I wouldn’t have access to the Qatar Airways Business Class lounge, so I was given an invitation card that would give me access to any of the many ‘Miracle Lounges’ at Bangkok International Airport.

I didn’t really need this invitation because the Miracle Lounges are part of the Priority Pass network and I have Priority Pass select membership courtesy of card_name , but I took it as a souvenir, nonetheless.

Another reason I didn’t really need the invitation was because although Qatar Airways discriminates against Business Lite fares, most other oneworld airlines do not, so my oneworld Emerald status was good enough to get me into the Cathay Pacific and the JAL Business Class lounges at the airport.

• Review of the Cathay Pacific Business Class lounge in Bangkok .
• Review of the JAL Sakura lounge in Bangkok .
• Review of the Miracle lounge at Gate G2 in Bangkok .

Business Lite fares may exclude customers from Qatar Airways lounges, but they don’t exclude them from the Fast Track security and immigration lanes …

… and even though the Fast Track lanes appear to be open to a significant number of people …

… it took me less than 10 minutes to clear security and immigration. That was a noticeable improvement on the 45 minutes that it took me to clear immigration when I arrived.

At this point I moved on to the lounges, before heading to the gate.

For me, boarding was straightforward because I got to the gate early and took up a position near the automatic gates to give myself the best chance of getting on board early enough to take pictures without too many other passengers in them.

If had arrived slightly later, however, I would have found myself having to negotiate my way through throngs of Economy Class passengers who had lined up at the automatic gates expecting to be able to board.

In the end, the gate agents sorted things out and made room for the other Business Class passengers, but it was a bit of a mess for a while.

Once boarding was called, the automatic gates worked fine, but we were then held at the aircraft door (for around 5 minutes) while the crew finished up whatever it was they were doing onboard.

The Qsuite Business Class cabin

This is what the Qsuite Business Class cabin layout looks like on the 777 operating on the Bangkok – Doha route:

The Qatar Airways Qsuites are arranged in a 1-2-1 layout across the aircraft, so each suite offers its occupant direct access to one of the aircraft’s two aisles, but this is a Business Class cabin that offers a variety of seating options, so knowing what those options are (and choosing the right one) is important to ensuring that you get the best possible experience on board.

The Central Qsuites

In the center section of the aircraft the Qsuites come in two different layouts.

• There are seat pairs where the seats face rearwards and where the seats are quite close together (the odd-numbered rows on the 777-300ER).
• There are seat pairs where the seats face forwards and where the seats are quite well separated (the even-numbered rows on the 777-300ER).

The central seats that are closest together are mostly going to appeal to couples traveling together, but even if you find yourself in one of these seats and next to a complete stranger, a suitably high central divider can be raised to give you a lot of privacy.

Another difference to note is that the center seats that are close together (odd-numbered rows) are set away from the Qsuite door (a fixed table fills the area between the seat and the door), while the central seats with a degree of separation between them (even-numbered rows) are positioned next to the suite door (the fixed table is positioned between the two seats):

A solo traveler with only central seats to choose from will have to decide if they prefer to have their seat close to the central divider or close to the suite door – I would choose the latter.

If you happen to be traveling in a group of four (and if the necessary seats are available) the Qsuite Business Class cabin has a party trick designed especially for you – 4 Qsuites can be opened up to form one large suite for the whole traveling party:

The Window Qsuites

Just as with the central Qsuites, there are differences between the Qsuites found on either side of the aircraft cabin.

On this 777-300ER, the window seats in the odd-numbered rows face rearwards and are positioned up against the frame of the aircraft (with a fixed table between the seat and the suite door).

The seats in the even-numbered rows face forwards, are positioned away from the windows, and are closer to the suite door:

It is easier to look out of the windows if you’re seated in a Qsuite which is located further from the suite door but as long as you don’t really care whether you travel facing forward or backward, there’s no big difference between the experience that both seat configurations offer.

Inside a Qsuite

My Qsuite was rear-facing and on one side of the aircraft, so I was positioned close to the windows and away from the suite door – the perfect Qsuite (to my mind).

The suite has a reading light at around head height …

… a small, concealed storage area in the armrest …

… and a fixed unit made up of two shelves and which incorporates the suite’s power outlets and the controls for everything in the suite.

This is where you’ll find the universal power outlet, two USB-A ports. the headphone socket for the inflight entertainment, a HDMI input, and a contactless payment point which appears to serve no useful purpose.

Unlike the seat controls in the newer Ascents suite on the 787-9 Dreamliners , the controls in the Qsuite can be used to manoeuvre the seat into just about any position a passenger wants to put themselves in, so getting comfortable when working or relaxing isn’t difficult, and as a seat for when you want to work, to read, or to watch some movies, the Qsuite seat is very good.

In lie-flat mode it’s not that great.

When the seat is placed in its horizontal position, the Qsuite can feel a little confining, and the limited amount of space for a passenger’s feet will be an issue for some.

If you sleep on your back, you’re likely to be fine, but I suspect that anyone who sleeps on their side or their front may need to experiment with a few different positions before they get comfortable enough for a good night’s sleep.

I managed to sleep reasonably well on this flight (for a bit), but the Qsuite didn’t make my sleep any more comfortable than a lot of other (less acclaimed) Business Class seats that other airlines offer, so no one should be expecting miracles when they fly in this cabin.

Storage space is another issue in the Qsuite.

The hidden storage area in the seat armrest is small and comes (mostly) prefilled with the complimentary headphones and a water bottle …

… and what space is left won’t fit very much (certainly not a laptop).

The only other place to keep any items close to hand is on the two shelves above all the controls.

To a degree, this is fine for things like laptops, tablets, and phones, because the proximity to the power outlet and the USB ports means that devices can charge while they’re sitting there. But it’s a less than ideal storage spot for more personal items like a wallet or a passport, and it’s not of much help during turbulence where the whole aircraft is shaking, and things are liable to move around.

If you compare the storage space in the Qsuite to, for example, the storage space in the British Airways Club Suite …

… the Qsuite comes out second best. In fact, when it comes to storage space, the Qsuite even comes out second best when it’s compared to the considerably older seats that you’ll find in an American Airlines 777-300ER.

A more impressive aspect of the Qsuite is its tray table which deploys from under the entertainment screen.

It’s both sturdy and huge (as the 16″ MacBook in the image below will show).

For comfort while working, I don’t think there’s a better table in the skies, and it feels incredibly spacious during mealtimes as well.

Also in the Qsuite’s favor is the fact that from a passenger privacy standpoint, it’s about as private as it gets.

Sure, if someone wants to look into the suite while the door is closed, they can. But they have to make a bit of obvious effort, and that’s where the Qsuite differs from some of the copycats that have followed it.

All the suites that have followed the Qsuite screen their occupants from other seated passengers, but where the Qsuite differs from a lot of these other latecomers is that it offers more privacy from passengers walking by.

The Qsuite door comes up to the middle of my chest when I stand next to it (I’m 6ft tall) while, for example, the doors on the suites on British Airways and Virgin Atlantic suites (and possibly even the Delta One suites), only just come past my waist (by 3-4 inches).

For some, that will be a bit deal. For me (who often forgets to close the suite door), it’s not really a big deal.

I should point out that one major advantage that all airline suites have is that they protect their occupants from the glare of other passengers’ IFE screens.

On a lot of aircraft ( like the older Qatar Airways 777s ), some seats get a full view of their neighbor’s IFE screen, and for those of us who don’t like wearing an eye mask, this can be a huge distraction when trying to get some sleep. With the Qsuite (and all other airline suites) this isn’t an issue that can arise and that can be a big selling point for this style of seat.

The final two things that I should mention in this section are the air vents (which the Qsuite offers, and which help to regulate the temperature around the seat) …

… and one of my favorite little features that more Business Class seats are now offering.

The Qsuite comes with a ‘do not disturb’ (DND) button which, when pressed, lights up red …

… and which also lights up the suite’s number in red so the crew knows not to disturb you.

An important feature? Probably not. A good one? Definitely!

Overall, the Qsuites are a good place to get some work done or to relax, and they’re not cramped, tight, or claustrophobic, but they’re not hugely spacious either, so no one should be booking this seat with the idea that it offers a considerably larger area than all other Business Class seats. It doesn’t.

As was the case on my flight between Oslo and Doha, the amenity kits on this flight came in Diptyque cardboard boxes. Black for the gentlemen and white for the ladies.

The color is the only difference in the kits, however, as the contents are identical.

Inside the boxes are …

• An Eye mask
• Diptyque Lip balm
• Diptyque Body lotion
• Diptyque Face cream
• Diptyque Eau de toilette

Boxes were also offered on my Bangkok – Doha flight, but standard toiletry bags were on offer from Doha to Bangkok and from Doha to Brussels and as I’ve mentioned before, that makes me wonder if boxes are kept at outstations while toiletry bags are kept in Doha.

You may be wondering why these kits don’t contain toothbrushes or toothpaste, and the answer to that lies in the lavatories which is where those items are offered (alongside razors and shaving cream).

As well as the amenity kits, each seat in the cabin gets a blanket, a pillow, and pointless smaller pillow, and the standout item amongst this lot is the blanket.

If there’s a larger or more substantial blanket offered in any other Business Class cabin, I haven’t seen it or heard of it.

Finally, I should mention the pajamas which, because this was a flight taking off in the evening, were provided on this flight (there are no pajamas available on flights that Qatar Airways classifies as daytime flights).

Entertainment

The Qsuite offers a large IFE screen that sits directly ahead of the seat and which cannot be moved.

Unlike the screen that you’ll find in the Qsuite on the Qatar Airways A350-1000s, there are no inputs or USB ports under this screen and there are no screen controls here either.

The IFE controller is built into the fixed shelving unit to one side of the screen (near all the other Qsuite controls) and can be removed and used just as you would use a remote control at home (except this one come attached to the unit by wire).

The entertainment system in the 777 Qsuite is the latest ‘Oryx’ system from Qatar Airways and according to the airline, it offers ‘over 7,000 options’ (a number which must include individual music tracks to get to that number).

I didn’t watch any of the entertainment provided (you can use  this link to see the latest offerings from Qatar Airways), and I also didn’t use the basic but acceptable headphones that are provided.

The Qatar Airways 777s that have the Qsuite fitted come equipped with the better of two wi-fi systems that the airline operates, and Privilege Club members get 1 hour free.

As this was a night flight and as I needed to get some sleep, I didn’t use the internet for more than checking emails (I used the free hour), but it was good to see that the cost of wifi was as reasonable on this flight as it was on my flight from Oslo to Doha.

Dining and service

Drinks were offered before departure, and they were offered again after take off. Menus were also provided.

The dining menu :

The non-alcoholic drinks menu :

The alcoholic drinks menu :

I only had a single glass of the rosé Champagne of this flight (which was good), but the rest of the list looks ok to me, so it should keep most passengers happy.

As always, I made sure to request the best drink that Qatar Airways serves when the hot nuts were served – the ‘signature mint and lemon’ drink.

As far as I can tell, this isn’t mentioned on any menu, but it has been available on every Qatar Airways flight that I’ve taken and is a ‘must try’ drink if you haven’t already tried it.

As always with Qatar Airways, you can ask to have your meal whenever you want it, so as I wanted to get to sleep as soon as possible, I asked for my meal to be served as soon as the crew was ready.

This is how it went:

There was a salmon amuse bouche (which was nice):

That was followed by a starter of seared tuna with herbs, avocado, sea grapes (no, me neither), and chilli which was delicious.

For my main course I chose the grilled Angus beef tenderloin ‘with jus’, gratin potatoes, roasted shallots, and asparagus …

… and while the potatoes, shallots and asparagus were nice, the beef was terrible.

It was so overcooked and dry that it was almost impossible to cut and while I’ve had worse on other airlines, this was the worst bit of food I have ever been served on Qatar Airways.

I considered sending it back and ordering something else, but as I was more interested in getting some rest than eating, I decided against it.

For dessert, I ordered something called ‘Spago’, which turned out to be a tart with palm sugar ice cream, taro, and coconut.

It was ok, but I won’t be keeping it in mind for my next trip with Qatar Airways.

After my dinner had been cleared away, I resisted the temptation to order the cardamom chai (another ‘must try’ drink if you’re flying with Qatar Airways) and settled for a couple of Swiss chocolates.

Service was ended with a Diptyque ‘refreshing towel’.

Even though this flight lands in Doha after midnight, an ‘afternoon tea’ is also offered closer to landing, but as I asked not to be disturbed, I didn’t get to see what it looked like.

This, however, is what I’ve been served as afternoon tea on a previous flight, so it should give you an idea of what it looks like.

Overall, the food I tried was disappointing. Dinner got off to a good start with the amuse bouche and the starter, but things went rapidly downhill (into a crater) when the main course was served, and the dessert did nothing to save the situation.

Fortunately, the service throughout the flight was as great as I have become accustomed to expecting from Qatar Airways crews – the flight attendants were friendly, polite, and helpful (three of the things I often find are missing when I fly with US airlines) – and that always goes a long way to making a long-haul flight better then it may otherwise be.

Arrival in Doha

Upon arrival in Doha (in the middle of the night), it quickly became obvious that there wasn’t a gate available for us because we taxied for so long that you could have been forgiven for thinking that the captain had decided to take the aircraft home with him.

When we finally came to a stop at a remote stand, busses were provided to ferry passengers to the terminal, and while there’s nothing particularly unusual about that, the fact that Business Class passengers were given their own bus was a little unusual.

What was a lot more unusual was what the interior of the bus looked like.

You don’t get a bus like this at LAX or Heathrow when you’re getting moved to the other side of the airfield.

Still, it was just as well that the bus was comfortable because the only thing that was longer than our aircraft’s journey to the stand, was this bus’s journey to the terminal.

I really wish it had been daylight because I’m pretty sure we drove around the entire airport complex before being dropped off.

Final thoughts

This may be because I had recently flown in the newer Ascent Business Class seat (which I really did not like), but I liked the Qsuite more on this trip than I did the last time I tried it out.

It still has the same flaws as last time – poor storage space and a less than optimal sleeping position – but this is still a very good Business Class seat.

It’s not as good as some overexcitable fanboys (and fangirls) may have you believe, but its still pretty good.

Everything else

Two of the diner courses aside, everything else about the onboard experience was very good.

The crew performed their usual trick of being attentive and yet not overly attentive, I managed to get some decent sleep, the 1 hour of free internet was very useful (and the cost had I needed more internet time was very good), and as I said on my last Qatar Airways review, the blanket was as large, heavy and comfortable as ever and that’s surprisingly important when you want to rest … I just wish the airline would let me have one to take home! 🙂

The Qsuite continues to be one of the world’s leading Business Class seats, and if you don’t do much Business Class flying, if you usually flying Business Class with Lufthansa, if you’re used to the British Airways ying-yang seats, or if you’re usually stuck flying short-haul Business Class, it will probably blow you away.

It isn’t, however, the perfect Business Class seat (I’m not sure such a thing exists yet), so anyone who has yet to try it out should keep that in mind.

If you’re expecting perfection, you may be disappointed, but if you’re just looking for ‘great’, you should be just fine.

All articles in this series:

Review: Qatar Airways 787-9 Business Class (Ascent seat) Mini Review: Hyatt Regency Oryx Doha Review: Qatar Airways 777-300ER Business Class (non-Qsuite) Review: Grand Hyatt Erawan Bangkok Review: Cathay Pacific Lounge Bangkok Suvarnabhumi International Airport Review: JAL Sakura Lounge Bangkok Suvarnabhumi International Airport Review: Miracle First & Business Class Lounge concourse G Bangkok Suvarnabhumi International Airport Review: Qatar Airways Platinum Lounge (South) Doha International Airport Review: Qatar Airways Qsuites Business Class 777-300ER Review: Qatar Airways 787-8 Dreamliner Business Class

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Why did you need to wait 45 min for immigration on arrival? Did you not use the priority line? Btw: The exit priority line to the left, behind ThaiAirways is now open for everyone and normally quite empty. Normally it is even less than 5 minutes incl security going through there…

Unlike on my previous visit to BKK with QR, no invitation to the priority line was handed out before landing. Also, when I showed my boarding pass to the agent guarding the priority line, I was sent to the regular immigration line (as were other business class pax on my flight).

They stopped handing out invites before covid. (to much reselling) Now (and I had never ever been refused with BPs from any airline) you just show the business BP. The priority entry is now to the right of general immigration and yes it can be a bit more crowded, but still better than the normal one.

BKK priority line is now shared with families Y class, so waiting time there when I arrived last was longer than the normal Y class line. So priority lane at BKK airport is a waste of time

Great review and totally agree with all aspects of your experience. It’s definitely the same old food on rotation. I loathe the remote stand situation and the dreaded buses – over the past 10 years of flying them have never once arrived into Doha at a gate !! Premium not so sure. Were you not interested in purchasing seats with the lite fare – not that it would have guaranteed you anything in any case and the aircraft swaps are ridiculous

I was fortunate in that my oneworld status gave me free seat selection despite the lite fare.

I now turn my watch workout on, to retrace the way by bus through DOH. once the plane was parked near the sheiks special terminal, basically “outside”/ in front of the main terminal building, it felt like we were given the great airport bus tour. since the ongoing building extensions works, they seem to have far less gates available

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