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US Visa Scheduling New Portal India: Login, Customer Care Info

The US Department of State Bureau of Consular Affairs, as part of their regular upgrades to their systems, changed the US Visa Appointment Booking website in India in July 2023. As with any system, there are many issues with the new system. If you are applying for a US Visa in India , you must use the new website and contact relevant customer service details.

In this article, we will share the details of the new portal used for US Visa Scheduling for India, how to log in, common issues, customer care numbers & email, and other common FAQs. We will continue to update this page as we have more details.

US Visa Scheduling New Portal for India: Website, Login, Account

US Visa Appointment Booking Website URL for India: The US Visa Scheduling New Portal for India is https://www.usvisascheduling.com/en-US/

Redirection to atlasauth.b2clogin.com – Not Spam : As soon as you navigate to USVisaScheduling.com, you will be redirected to something that looks like “https://atlasauth.b2clogin.com/xxxxx…”. The redirection of the website to https://atlasauth.b2clogin.com/ is not spam. It is a new authentication system used by the US Department of State. The b2clogin.com is owned by Microsoft and nothing to worry.

Create Account, Login : If you do not have an account at USVisaScheduling.com, you will need to create a new account and use the username and password to log in to the system. You can read the guide with all the steps to create an account at Step-by-Step Guide to create an account at USVisaScheduling.com .

US Visa Scheduling Customer Care: Email, Phone Number

With the launch of the new visa appointment booking system, the US Department of State has also changed the customer care details for the US Visa Scheduling website for India. Below are the details

US Visa Scheduling India Customer Care Email , Responses

The customer care email for US Visa Scheduling India is [email protected]

When you write to the above email, you will get an automatic response from them indicating how to sign up for the account, which looks like in the screenshot below:

Also, you can check the status of your email ticket under messages after you login to the US Visa Scheduling portal. It looks like this in the screenshot below:

US Visa Scheduling Messages for the emails sent in the Portal

US Visa Scheduling India Customer Care Phone Number s

The customer care phone numbers for US Visa Scheduling India are listed below:

Calling from India :

• If you want to speak in English, Hindi, Telugu, Tamil, Punjabi, Bengali, or Gujarati, then you can call +91-22-62011000
• Monday through Friday, 8 AM to 8 PM, India Standard Time(IST).
• Sundays: 9 AM to 6 PM, India Standard Time(IST).
• Saturday is a Holiday.

Calling from the United States:

• If you are calling from the US, you should use the number +1-703-520-2239.
• Sunday 10:30 PM through Friday 10:30 AM Eastern Standard Time(EST)
• Saturday is a holiday.

Expect to be on hold for anywhere from a few minutes up to 45 minutes or more sometimes.

Web Call : Alternatively, you can also make a call directly from a web browser by clicking on the “Click to Talk” button at USTravelDocs Customer Care Webpage . You must use Chrome, Firefox, Safari, or Opera as a browser. See the below screenshot on how the “Click toTalk” button looks

Live Chat with US Visa Scheduling Customer Care

You can also use the Live Chat option to chat with a customer care representative of US Visa Scheduling India. In order to chat, you need to go to the customer care webpage of USTravelDocs and click on “Live Chat” button. It looks like in the below screenshot.

Common Issues Contacting Customer Care

• Long Wait times : Some users have reported that they were put on hold for about 50 minutes. So, be prepared for a long wait.
• Not connecting: Sometimes, the numbers do not seem to connect as reported by some users. Do not be disheartened if there are such issues. Keep trying after some time.
• No one Answering : Sometimes, it can also happen that no one is answering the customer service number, this was also reported by few users. So, keep trying after some time, if no one picks up.

What was your experience contacting the US Visa Scheduling Customer Care? Shar your feedback, tips to speak to customer care in comments section below.

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13 comments.

US Visa site is logging me out .After login when i try to book an appointment its logging me out, what to do, I have changed my browser also

Sharat, If you are goind to the old portal, it will keep doing that. Can you check, if you are going to the new portal. Try to clear cookies and cache and try on the new USVisaScheduling website. If it repeats more, call the customer service.

I’m experiencing the same thing…I sign into the portal to make appointment for biometrics but there are no options to make appointment…please help

Adella, It is because there are no slots. Keep trying.

Did you find any solution for this? I am also facing the same issue.

the new website is total rubbish

SINCE LAST 15 DAYS TRYING FOR VISA APPOINTMENT NOR WE CAN SELECT THE DATE AND SUBMIT BUTTON NOT WORKING AND IT IS VERY URGENT PLS DO THIS NEEDFULL

While making a call, auto answer says to press this number & that number. While keep pressing the numbers as instructed, you don’t get connected to anyone & it says that you have not press any options. I really couldn’t understand the problem. Please sort out. It doesn’t say you in que or in waiting. What’s that?

The new website is COMPLETE GARBAGE. Hope the people that are responsible for it ROT in a garbage landfill.

Looks like there is a typo in the phone number:

It’s +1 703 520 2239, but never able to connect it.

https://www.ustraveldocs.com/in/en/contact-us#call

I can’t see any option to schedule an appointment on my portal at all it’s blank. What should I do. I have also emailed and called but nothing worked. On left side of screen there’s no option to book appointment or any other action.

I am Sayali Kulkarni. I have my US Visa appointment tomorrow and on 18th January. I wanted to postpone the appointments of mine but, was unbale to login because answers of security questions didn’t match. I tried to contact call center via phone and mail. But, received no reply. Can you please help?

You should add a section with list of portal issues .

Like what to do when you paid before the migration and you can’t claim it?showing partial payment

Dependent error

Biodata lock

Etc etc , more on telegram groups

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The DS-160, Online Nonimmigrant Visa Application form, is for temporary travel to the United States, and for K (fiancé(e)) visas. Form DS-160 is submitted electronically to the Department of State website via the Internet. Consular Officers use the information entered on the DS-160 to process the visa application and, combined with a personal interview, determine an applicant’s eligibility for a nonimmigrant visa.

Visa applicants must submit a completed DS-160, Online Nonimmigrant Visa Application for all nonimmigrant visa categories, including applicants applying for K visas. ( Note:   For K visa cases in process at a U.S. Embassy or Consulate prior to October 7, 2013, review the limited exceptions explained in the FAQs below.) 

Review the Frequently Asked Questions for instructions about using the DS-160.

Access the online DS-160 by clicking: Consular Electronic Application Center website .

Important Notice to Visa Applicants: After you have completed the DS-160, you must take these next steps below:

• Print and keep the DS-160 barcode page. (You will not need to print the full application.)
• You must schedule a visa interview appointment.  (The U.S. Embassy or Consulate does not schedule an appointment for you.) Visit the  U.S. Embassy or Consulate  website where you will be interviewed for country-specific instructions.;
• Pay the visa application processing fee . Review country-specific instructions on the  U.S. Embassy or Consulate  website.

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Home » Contact USA Visa Application Centers in India

Contact USA Visa Application Centers in India

You can contact the call center either to schedule the U.S. visa appointment or for visa related questions.

• Call Center: Phone: +91-120-484-4644 or +91-40-4625-8222 For those calling from the U.S.: +1-703-520-2239 India Hours: 8:00 AM to 5:00 PM Monday through Friday 9:00 AM to 6:00 PM on Sunday  U.S. Hours:  10:30 PM to 7:30 AM Eastern Time  Call centers will only be closed on Saturdays, Christmas, New Year’s Day, Holi, and Diwali. Call center agents are located in Noida, Uttar Pradesh (outskirts of New Delhi), and Hyderabad. Help is available in Hindi, English, Punjabi, Gujarati, Tamil, and Telugu.  There is no fee for calling the call center. They can answer visa related questions. 
• Email: [email protected]   Email can be sent in English or Hindi.  E-mailed queries will be responded from Monday to Friday, within two working days. 

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You won't be able to book your us visa appointment from july 26-28 in india.

The US Embassy in India is moving its customer service center to a new platform, suspending customer calls, appointment booking and fee payment services from July 25 to 28. The services are set to resume on July 29 and customers have been asked to ensure all entered profile information is accurate and complete.

— USAndIndia (@USAndIndia)

• Ensure that all the data entered in your profile is complete and correct. If you need to correct any of the information, please do so as soon as possible.
• If you plan to pay a visa application fee in the near future, please do so before July 24, 2023, as payment services will be unavailable from July 25 to July 28 to enable the system change. Services will resume on July 29, 2023.
• If you have paid your visa fee but not associated it to your profile, please ensure you log in to your profile and associate your payment by entering the payment receipt number into your profile.
• If you are a travel coordinator, group coordinator, or family, and you added dependent visa applicants to primary applicant profiles, please ensure that each dependent/applicant has a unique email address. This may mean changing the email address you currently have listed for them. Please contact our call center if you need help updating this information.

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Check your visa application status, check the status of your passport, required information, contact information.

English- and Tagalog-speaking customer service agents are ready to assist you Monday - Friday from 9:00am to 5:00pm. The call center is closed for Philippine and U.S. holidays .

• Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: Send an email to [email protected] and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Please have all of the following information on hand before contacting the call center:

• The visa applicant's first and last name
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• The visa applicant's email address
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If you do not have all of the information listed above then the call center will not be able to help you. Please collect the missing information and then call back.

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

• Information - If you are in the Philippines and wish to learn more about obtaining a visa to travel to the U.S., please call (02)85488223 or (02)77928988.
• International Callers: Applicants calling from the United States can reach a customer service representative at +1 703 520 2235. Hours of operation in the continental U.S. are 9 pm- 5 am EST.

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