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Super Travel

Hours updated 2 months ago

Review Highlights

“ Due to unusual circumstances, my husband and I needed to cancel our hotel reservation with them. ” in 2 reviews

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18 Bartol St

San Francisco, CA 94133

Broadway St

Financial District

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147 reviews

Super Travel offers nice discounts but keep an eye out for cancellation deadlines. That said, I had a great experience with their customer support. Due to unusual circumstances, my husband and I needed to cancel our hotel reservation with them. It was past the deadline, but I explained our situation and they accommodated us with cancelation. I really appreciated this! Thank you, Super Travel for this courtesy. (P.S. I put four out of five because I was on hold for an hour and a half. It was worth it for me to request cancelation. But they really should hire more customer service agents.)

My husband and I used Super.com to book the Riata Inn, a dog friendly hotel, in Marfa, TX. We drove 10 hours to get to this hotel. When we finally arrived and went to the front desk to check in, we were asked if that was a Doberman in our vehicle. After confirming that it was, she pointed to a typed up sign on their counter with a long list of dog breed restrictions. After being turned away, I called Super.com. They explained I had booked a non refundable reservation and they would not be able to give me a refund. I explained that we were not cancelling, but we were refused accommodations because of our dog. No where on the hotels website or Super.com's booking did it list the breed restrictions. We had to drive another 30 minutes to find other accommodations. We would not book through them again!

This company is a COMPLETE SCAM!!!!! You would think you're getting a deal and you're really not. I don't know who is in charge but the BBB better look into them. I booked a family vacation with them for my daughter's 6th birthday. My mom who was also supposed to join us on the trip DIED. YUP. SHE DIED. The day before my daughter's birthday. Trip was cancelled immediately. I called them and informed them. I sent all the necessary documents they asked me for. They said they would make the exception due to my mother passing. It's been a month. I've been calling because that money needed to go towards the funeral my siblings and I had to pay for. I told every worker I spoke to the situation and they all said the same thing. They will informed the department in charge of that. So I said okay. Can you transfer me through to that department. The person kept avoiding the question. But I think they are trained to avoid the question because this happened on many occasions. The first 3 or 4 people I spoke to said my refund should be here in 3-5 business days. Call back if you don't receive it. So I called back because I didn't receive it. Then they told me that I had to wait 14 business days. Until they make a decision. Then they said they gotta double check. I will be taking them to court and getting a lawyer because this is crazyyyyyyyyyy. It's been a MONTH!!!! Do not use this company AT ALL. Spend the necessary money you have to for happiness. Because this company ain't it!!!!

Booked a hotel in New Jersey 3 months ahead of time. When I got there the rate was literally 1/2 of what I was charged by Super. When I contacted them they said they added a small surcharge and would not refund any money. Stay away!

The will take your money and charge you for a room. When arriving at the hotel they can't find your reservatio, now I have to call super travel and have them call the hotel. It's 3 days later and I still have not received no help, no call back nor my money back. I ended up having to rent a airbnb and spend more money out my pocket on a trip to dallas. very inconvenien. Just to mention this is not my first time having this problem with Supertravel. Do yourself a favor and go through another 3 party company

4/6/24 3:45pm-Arrived/Check-in -No reservation in my name @ Mokara 3:56pm-Contacted Super by phone (Joyce) Forwarded to Urgent Care 4:10pm-Email from Cathy Option 1: Cancellation Option 2: Be Relocated-Wesin Called Super-Required to confirm w/ Urgent Care when called within 30-45 minute Never received a call-Paid Valet 4:20pm-Arrived @ Westin-No reservation 4:24pm-Responded to email (Cathy) Option 2:Relocate-Westin 4:34pm-Responded to email (Joyce) Option 2:relocate-Westin 5:04pm-No reservation/no call 5:07pm-Called Super. Forwarded to Urgent Care/would recieve a call within 45 minutes No call 2 hours since initiated/unable to check-in 5:47pm-Booked room directly Never received call 4/8/24 6:04AM-Email from Super (Rey) stating that I had not responded 9:37AM & 12:23PM-Called Super-No answer 12:33PM-Called Super/advised to submit ticket (go.super.com\bookingerror) 4/10/24 Submitted request with documentation/Westin invoice 9:52AM-Email that documentation had been received. 11AM-Email requesting documentation 11:36AM-Responded to email - clarification/additional documentation. Documentation from Westin included in submitted ticket. Email blocked 11:40AM-Chat (Johna) for clarification. Chat suggested I send additional documentation on another ticket. Confirmation @ 9:52 AM (40 min) 12:22PM-Chat (Krizzia). Stated that I needed to re-submit request ticket 12:48PM-Re-submitted Request Ticket 12:48PM-Received confirmation of 2nd submittal of request (email) 2:52PM-Email that ticket was resolved 3:47PM-Email that Super working on case (Yhanie) 3:58PM-Email that Super refunding initial payment of $162.93 for booking (Yhanie) 3:59PM-Email that booking was cancelled at Mokara 4/11/24 8:49AM-Chat 9:38PM-Transferred to colleague. Asked to send invoice-Westin. Told that I would be contacted by team 4/23/24 Not contacted since April 11 10:11 AM-Chat (Jericho). Informed case was refunded/closed. Insufficient for personal expense of $395.40 Agent (Jericho) closed chat

SCAM! SCAM! SCAM! SCAM! Booked a hotel room thru them a week ago. "Saved" maybe 6 or 7 bucks over what other sites were charging....and THEN everything went to hell. The next thing I know, about a week later I'm getting calls from my credit card's fraud department about them making REPEATED $14.99 charges to my card. Tried to get hold of them to ask WTF was up with these, but they make it basically impossible to actually speak to someone. I finally get hold of someone thru their "chat" feature and they tell me that the $14.99 charges were MONTHLY charges for their "Super + membership", something I NEVER heard of or signed up for. NOWHERE on their site does it say ANYWHERE that booking thru them automatically signed you up for this crap or that you were authorizing additional charges. Took forever to get this all reversed, and it forced me to cancel my credit card and get a new one issued. AVOID THIS BUSINESS AT ALL COSTS!!!!

We have traveled all over the world and NEVER had such a bad experience. A trip to Africa is TAINTED by the hotel reservations we arranged thru SUPER (NOT). Had the insurance for cancellation and with a need to cancel conveyed to them MONTHS in advance and promise by one of their representatives to correct - they are now keeping the $900 from us they said would NOT be charged. When we tried to tell them we would keep the reservations they lied and said the rooms weren't available. THEY DID THIS TO KEEP THE $900 AND DO NOTHING FOR IT. Never had to write one of these but people should be warned, Found out they change their company name and wonder how long before they change again. Also they are known for not having a reservation for you when you arrive.

DONT DO IT!!!!!! paid for a reservation. Hotel never received the confirmation. Hotel confirmed that all information I received from Super was accurate to location and date but couldn't check me in because they never received anything themself. Super will not refund my payment.

SuperTravel is a SCAM. I have booked hundreds of hotel reservations in my life and SuperTravel will take your money but not send your reservation to the hotel in a timely manner. I booked a $2,000+ condo in Cabo and 6 weeks later, the reservation was not in the condo's system. SuperTravel told me to just wait and they would send it closer to the reservation date. That's completely bogus. STAY AWAY.

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Super.com - Travel, Save, Earn 4+

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On the hunt to spend less and keep more cash in your pocket? Let Super.com do the work for you. Unlike other apps out there, we’re a one-stop shop for unbeatable deals, rewards and cashback on everything you need. Whether it’s the essentials, like gas and groceries, or the extras, like travel and shopping. You can even build your credit and borrow cash when you need it, too. What does that mean for you? Less time searching and more time saving. Product highlights: SUPER TRAVEL For travelers on a budget - get the convenience, security and savings you deserve. Say goodbye to endless searches, and hello to booking with ease and speed. We’re talking 50% savings on over 500K hotels worldwide, 24/7 customer service and more. Trust us, you won’t want to miss out on these must-have travel deals. SUPER PAY Power up your wallet. Get cash on demand with no credit check or interest, stress-free spending by linking your debit card, cashback on everyday purchases, plus it can help you boost your credit score*. That’s a whole lotta benefits for one low monthly fee. *Terms apply. Your credit scores are determined by several factors. Responsible use of this product may help build your credit.

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Great Prices

I have had issues with this company in the past. However lately I decided to give them another chance and so far has been fairly easy and decently priced. The one thing I think is not fair to paying customers is that the customer service is extremely rude and not helpful at all. I was experiencing an issue with their website when I was trying to pay, mind you I had not had a problem the whole week and a half leading up to this incident. I tried multiple cards that had money on them and they We’re still getting declined. I proceeded to called the companies attached to my cards only for them to say try it again through them so I finally track down super travels phone number to get told that I couldn’t use my credit on the account over the phone even though their websitw wasn’t working properly, it was as if the guy on the phone wasn’t even listening to anything I said. Well, they lost a couple of sales from me due to that. Besides that thwy have pretty good prices and the cash back is pretty amazing, I thought it was a scam at first but I kept getting credits, you just have to make sure to use them before they expire and I am still wondering why I cant use my 30$ credits the way I want instead of breaking it up.

Love SuperTravel

So my wife and I decided to take a five day trip to Sunny Isles Florida. We usually stay at the Hilton Hotel on the ocean but last year we decided that we would stay at the Solé’ right next door. When it was time to book, I put in my search engine the hotel name and up came a list of websites offering for this hotel. The cheapest was SuperTravel for $168 for a city view, King bed on the ocean. This hotel is usual $300 plus per night. I was very skeptical because I never have see this site before but figure I would take my chances. They booked the room for $862 for the four nights. We arrived at the hotel and could not believe our eyes when we opened the room to find a small condo room. We had a beautiful modern kitchen with full refrigerator, dishwasher, stove and microwave. The living was a full size, huge separate bedroom and beautiful big bathroom. The best of all was the wrap around huge veranda overlooking the inter coastal water way and to the left, the ocean. I would definitely book with SuperTravel again.

I wouldn’t use this app unless you have money and time to waste!!!!

I really liked this app. It’s apparently a subsidiary of Expedia is what my hotel front desk guy said. Anyway I have booked several trips trough this app but will NEVER use it again after my experience today. I tried to book a single night at the hotel I already had a reservation at because I am currently homeless and surviving day to day like a lot of people in California right now. However during the check out process on my last transaction the app crashed and didn’t push the reservation through. There was a pop up that I took a screenshot of saying to wait a minute and refresh the screen. I did that and it was right back to the check out screen but it apparently changed my dates back to default for tonight instead of tomorrow but that part is not visible on the screen I was looking at…it’s back a screen!!! I immediately noticed the date and went to the front desk. They know me here and told me that unfortunately they can’t fix it so I used the customer service chat on the app and it was seriously AWFUL! Fernando had zero customer care skills and didn’t comprehend my issue. So basically I’m out the money for the reservation that the app messed up and have no place to stay tomorrow night. I even provided screenshots and just got “sorry you feel that way” This hotel is empty all the time. The cost is exactly the same…All that needed to be done is to change the date but NOPE..

Developer Response ,

Hi! We are truly sorry to hear about the mess up with the dates while booking the reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

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Reviews 3.7.

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The WORST company and customer service…

The WORST company and customer service i have ever dealt, booked a hotel through Super with a refundable booking. Tried to get a refund and a re-book because i have a sick relative never send me a confirmation email and booking number, called up 4 times and no one has any clue on what they are doing. refused to give my money back for the booking. Even though the hotel has my booking on record but Super are denying they do not have my money and will not refund and have no been helpful one bit!!!! DO NOT GIVE THEM YOUR MONEY !!!!! THEIVES

Date of experience : May 28, 2024

Reply from Super.com

Hi Luke, Thank you for sharing your recent experience with our Support team and we are sorry to hear that you're feeling unwell. Your feedback is invaluable to us, as it guides our continual improvement and growth. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. Your understanding and cooperation are greatly appreciated as we continually strive to enhance our services.

Don't worry it's legit

I was concerned at the beginning because the rate is so cheap. But definitely no problem even the hotel is actually sold out that night. Highly recommend just make sure you book a refundable rate if you need flexibility. Also they refund super fast if you cancel.

Date of experience : May 25, 2024

We reserved a room in Montreal at a…

We reserved a room in Montreal at a hotel we were very unfamiliar with. We were very pleased when we arrived. It was definitely an excellent hotel for the price and we were able to stay $100 cheaper than anyone else was offering.

The process was very clear and quick

The process was very clear and quick. It was very seamless and I also enjoyed being able to refer a friend and benefitting from a code. Very good booking site. Easy to navigate.

Date of experience : May 30, 2024

Best price exactly as described

I needed a place to stay after traveling and being awake for 24 hours a short drive from the airport for a reasonable price and quality and Super.com delivered as exactly as advertised.

SKAM, STAY AWAY. I have mistakenly opted into super+ membership now every time I try to cancel my membership it does not allow me to do so, they say I have to go to some imaginary place in their app to do so which does not exist and their help does not respond now they are skaming me out of money on a monthly.

Date of experience : March 12, 2024

Hi Hadi, We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. It seems there might have been a misunderstanding regarding your sign-up for the Super+ membership, as our process requires explicit consent from our users. You have full control, and canceling your membership is straightforward. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. Pease call our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for a convenient online cancellation. Note that online cancellations may not be available in all states due to regulatory restrictions. Alternatively, you can initiate a chat directly from the Super.com App or website during business hours (8 AM - 7 PM) for immediate support. For more info, please check this article: https://go.super.com/NMPdZ04 We're here to assist you in the best way possible.

I will book with you again!

It was easy to navigate and easy to book -- very simple and direct. I am not sure why the rates for 4 days was higher than the rate for 2 days (I made 2 bookings). It seems we should have been able to get a lower rate for Sunday and Monday as well. I realize Friday and Saturday rates are higher. I also liked the fact that the details of the room features were listed. Very helpful.

Super friendly

Super friendly! Anything you need!! Great security team!! They go above and beyond for guests!! Restaurant staff is amazing

Date of experience : May 23, 2024

Never again

08.01.24 --> hotel B&B Hotel Tuscolana San Giovanni booked at page from SUPER.COM and confirmed 15.05.24 --> I arrived at 5pm the hotel and Hotel confirmed that the reservation was canceled --> I got NOT INFORMATION from SUPER.COM --> communication onyl with CHAT (India?) --> SUPER.COM tried to find another hotel --> AFTER 4h, SUPER.COM gave a next hotel but this was also FULL (how is that possible?) --> They found no other hotel for me --> I tried to find another hotel by myself --> AFTER ANOTHER 2h and checking over 20 other hotels I found a Hotel SUPER.COM sent back the money for my booked hotel but I got additional costs of 595€. I forward this to my lawer. What a story and I lost 7h of my live !!!! UPDATE I booked a Hotel and you have clearify that and not the 3rd party. What is your work? Very dissapointed with your answer. I HAD ADDITIONAL COSTS and nothing from your side to make the customer (ME) satisfied!

Date of experience : May 29, 2024

Hi Marco, Thank you for bringing this to our attention. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers. Please note that our Support Team was able to address and resolved the issue. We are committed to help you within the scope of our policies. In this case, a full refund was processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe. We trust this explanation provides clarity on the matter.

This site was SO user friendly!

This site was SO user friendly!! Booked 2 nights ( on a holiday weekend at almost the last minute) and got awesome savings on a room that was just exactly where we needed it!!

Date of experience : May 24, 2024

Cheated me by booking me a single king…

Cheated me by booking me a single king room instead of the 2 queen bed, I paid extra for. I gathered all the evidence including the screen shots of the price difference and the price I paid vs the room I got. However they and my cc bank of America denied my claim without any explanation. It's was too much trouble to escalate it any further so I had to take the loss. Buyers beware

Date of experience : June 09, 2023

Hi Nene, Thank you for bringing this to our attention. We take every piece of feedback seriously as it helps us refine our services and customer experience. We regret to learn about the challenges you've faced with your reservation. We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited. Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution. We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case. Thank you for your patience and cooperation in resolving this issue.

Great Experience

I was skeptical using an unfamiliar third party hotel booking website but it was super easy to use, the text communications were convenient and everything went smooth without a single hiccup. Will definitely be using Super.com in the future!

The room I booked for the price was a…

The room I booked for the price was a good savings versus the blocked out rooms for the convention I attended. The only draw back, ( and it’s in the fine print) the resort itself may charge a resort fee and taxes, so beware) even still my room was a very good value.

Would not use them!!!

Would not use them!!!! My son booked accomodation non refundable Can’t contact them to explain the circumstances for the change.. Don’t be a fool! Don’t book with them

Date of experience : May 12, 2024

Hi Michelle, We also want to bring to your attention, that you had not reached out to the Support. When in need of assistance, please reach out as soon as possible so we can assist. One of our 24/7 live agents will be happy to assist you. All our contact information is available on the app and site: https://www.super.com/support To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. Your understanding and cooperation are greatly appreciated as we continually strive to enhance our services.

This company is built on fraud and to…

This company is built on fraud and to cheat the tourist. I had prepaid my nights in Honolulu. One night at castle Bamboo Waikiki Hotel arrival 05/17/2024, room rate US Dollar. I was assured when I booked that there are no additional fees. But when I checked in, I was forced to pay a "cleaning fee" of US Dollars 199,35.- - and this for 1 night!!!! Please never use Super.com or go to a castle Resorts & Hotelshotel in Honolulu, like the Castle Bamboo Waikiki Hotel. It is a complete rip off. Dr. H. Riedl

Date of experience : May 17, 2024

Hi Dr. Helmut Thank you for reaching out regarding your reservation. We understand that encountering unexpected fees can be surprising. It's important to note that hotels often have standard practices of charging a mandatory deposit and/or resort fees directly to guests. Please note that the listing did include the room rate and hotel fees in their listing. Super Travel displays the room rate and then the additional hotel fees are in [if applicable - the "About" section of the hotel card [or in the hotel's terms and conditions section], both pre-booking and in the customer's voucher post-booking and payment receipt]. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion. I recommend coordinating directly with the hotel's property management. They will have the most accurate information and can provide you with detailed explanations regarding the cleaning fee. We trust this explanation provides clarity on the matter.

If I could give less than one star I…

If I could give less than one star I would. I have tried multiple times to cancel after I made the mistake of doing a trial period. They have randomly attempted to charge my debit card at least 20 times! I’m going to go and attempt to cancel my membership one more time. If another charge is attempted then someone is going have a real bad day

Date of experience : March 01, 2024

Hi William, Thank you for bringing this to our attention. It seems there might have been a misunderstanding regarding your sign-up for the Super+ membership, as our process requires explicit consent from our users. You have full control, and canceling your membership is straightforward. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. Account cancellations do require phone verification, but it is not necessary for membership cancellations. To initiate the cancellation process, you can, simply, follow the steps: https://go.super.com/KvOdxqY We're here to assist you in the best way possible.

First time And all 10 stars!

Never heard about this website when booking my stay in Dubai. The communication and bookings process went from web to WhatsApp which was kind of new to me. It all went well with super low prices!

Great discounts

Fast, easy and reliable. The price and discounts were great, so I do recommend Super.com

Date of experience : May 13, 2024

I had amazing experience with Super

I had amazing experience with Super. Com Something new and positive in my life. Thank you for great service and assistance. Looking forward to working with you again. Excellent work. You deserve everything super. Thank you MrP

The best price for a wonderful hotel…

The best price for a wonderful hotel suite. I booked with super.com before and I´m absolutely content with their great offers. Thank you. I´m from Germany and read bad reviews, I can´t report anything negative.

Date of experience : January 27, 2024

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