safari screen blank

Safari Loading Blank Pages on iPhone or iPad, Fix

This article explains how you can fix when Safari returns a blank page when you try to load a webpage on your iPhone or iPad, as you can see in the screenshot below:

Are you having this problem too? Does Safari open with a blank page instead of the web site? If you are unable to load a site and if Safari shows a blank page (shows nothing), then this article is for you.

We previously wrote an article about a similar problem. That article explains how you can fix the “ Cannot Open Page ” error. If Safari is displaying the “ kCFErrorDomainCFNetwork “, see this article.

Please try the tips below until Safari starts working again:

If you are getting the “ This Connection Is Not Private ” message, see this article.

Restart Safari

To do that you need to quit Safari and then reopen it. Here is how you can do this:

• On your device, go to your Home screen and swipe up from the bottom of the screen. If this is an iPhone 8 or earlier, double press the Home button.
• This will reveal the app switcher which lists your most recently used apps.
• Swipe left or right and find the Safari preview.
• Swipe up on the Safari icon.
• Then reopen Safari normally to see if your issue is resolved.

Restart your device

Restarting your iPhone or iPad may resolve your problem. Here is how you can do that:

• If this is an iPhone X, 11 or later and an iPad with Face ID: Press and hold the side (or top) and the volume up (or down) buttons together until you see the red power off slider. Then drag the slider. Wait about 1 minute so that your device completely powers off.  Then press and hold the side button until the Apple logo appears.
• Other iPhone models and iPad with a Home button: Press and hold the side or top button until you see the power off slider. Then slide the slider. To turn your device back on, press and hold the side or top button until you see the Apple logo.

Clear Safari data

Here is how you can do this:

• On your device, tap Settings > Safari.
• And scroll down and find the “Clear History and Web site Data” button, tap this.
• Tap the red Clear History and Data button to confirm.

When you do this, your history, cookies and other data will be removed. These will also be removed from other devices signed into your iCloud account .

Check for an iOS update

It is possible that a software update may fix your problem. Here is how you can check for an update.

• On your device, go to Settings > General > Software Update. if there is an update available, update your iPhone or iPad .

Internet connection issues?

It is possible that the Internet is not working. Lets first try to test that if you have a strong connection. Open the App Store app on your device, does the App Store app load without an issue? Then probably you have a connection. If not, you may try:

• Turn on Airplane Mode and wait about 30 seconds and then turn it off (Settings > Airplane Mode).
• Restart your device.
• Restart your modem and router by unplugging the power cord and wait about 1 minute and then plug them back in.

Try a different connection. If you are using a cellular connection, connect to a Wi-Fi network to see if your problem still occurs. If you are using a Wi-Fi connection, then try to connect to a Wi-Fi network.

Turn off Safari experimental features

On your device, go to Settings > Safari > scroll down and > Advanced > Experimental Features. And toggle off everything here. If this does not resolve your problem, you can turn them on again.

See also: Enable favicons in Safari

Dr. Serhat Kurt worked as a Senior Technology Director specializing in Apple solutions for small and medium-sized educational institutions. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. He is a former faculty member. Here is his LinkedIn profile and Google Scholar profile . Email Serhat Kurt .

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One Comment

I have an Iphone 6 plus that I lost the safari page when I hit the safari icon button. All I get now is a blank white page with no icons or even my favorites that was once listed on the page. I’ve tried many suggested things to regain but nothing helped.. Any advice?

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If Safari won’t open a page or work as expected on your Mac

If Safari won’t load a web page, stops responding, closes unexpectedly or otherwise isn’t working as expected, these solutions may help.

These solutions are for issues that can affect Safari on Mac, including issues such as these:

A web page is blank, won’t load all of its content or otherwise isn’t working as expected.

You can’t sign in to a web page, despite using the correct sign-in information.

A web page asks you to remove or reset cookies.

Safari slows down, stops responding or closes unexpectedly.

Reload the page

From the menu bar in Safari, choose View > Reload Page. Or press Command-R.

If Safari won’t reload the page, close Safari, then try again. If Safari won’t close, you can press Option-Command-Esc to force Safari to close .

If Safari reopens unwanted pages automatically, close Safari, then press and hold the Shift key while opening Safari. Find out how to control which windows Safari reopens automatically .

Install software updates and restart

Update macOS , which can include updates for Safari. If your Mac didn’t restart automatically, choose Apple menu  > Restart. Some important background updates will only take effect after restarting.

Check Safari extensions

If you’ve installed any Safari extensions, turn the extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then untick each extension to turn it off. Find out more about Safari extensions .

If you find that an extension is causing the issue, make sure the extension is up to date.

Test with a private window

A website can store cookies, caches and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: from the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure you know your sign-in information before continuing.

Choose Safari > Settings (or Preferences), then click Privacy.

Click Manage Website Data.

Select the affected website from the list that's displayed.

Click Remove.

Click Done.

Open the website again in a non-private browser window.

Check Safari settings

The web page may not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy or Security to access these settings:

Privacy settings . These settings apply to all websites. For example, a website may require that you allow cross-site tracking, show your IP address or allow cookies.

Security settings . These settings apply to all websites. For example, a website may require that you enable JavaScript.

Websites settings . These settings can be configured for specific websites. For example, a website may require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.

Check iCloud Private Relay

If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: from the menu bar in Safari, choose View > Reload and Show IP Address. This menu item will only appear when Private Relay is turned on for your network. Find out more about iCloud Private Relay .

Check VPN or other security software

If you've installed VPN or other software that monitors or interacts with your network connections, that software could be affecting your use of the website or the internet. Find out about network issues related to VPN and other software .

Check network settings

Certain network settings, such as custom proxy settings or custom DNS settings , can affect access to content on the internet. Even if you haven’t changed these or other network settings yourself, you may have installed software that changed them for you.

To find out whether the issue is with the network settings on your Mac, try viewing the page from a different web browser or different device on the same network. Or reset your network settings by setting up a new network location on your Mac.

If the issue affects other devices and web browsers on the same network, the issue is probably with the website, and you should contact the website developer for help.

If the issue continues to only affect a particular web page, contact the website developer for help.

Find out how to block pop-up ads and windows in Safari .

Find out what to do if your iCloud or Safari bookmarks aren’t syncing .

Related topics

Contact Apple Support

Need more help? Save time by starting your support request online and we'll connect you to an expert.

Top 12 Fixes for Safari Not Loading Pages on iPhone and iPad

Mehvish Mushtaq is a computer engineer by degree. Her love for Android and gadgets led her to develop the first Android app for Kashmir. Known as Dial Kashmir, she won the prestigious Nari Shakti award from the President of India. She has been writing about technology for 6+ years and her favorite categories include how-to guides, explainers, tips and tricks for Android, iOS/iPadOS, social media, and web apps.

The Safari browser comes pre-installed on Apple devices such as iPhone and iPad. Many iOS and iPadOS users prefer using it as the default browser . Sadly, the browser doesn’t work at times, for pages do not load in it. If you are from the unlucky ones, then you have landed on the right page. You can easily fix it when Safari does not open web pages on iPhone and iPad, as shown in this post.

iPhone and iPad users face different kinds of issues related to Safari . Some see a blank, white page and others get errors like ‘Safari cannot open the page because iPhone isn’t connected to the internet,’ or the browser freezes and crashes without loading any page.

The following fixes will help you resolve all kinds of problems related to Safari not loading pages on iOS and iPadOS. Let’s start.

1. Restart Phone and Modem

To start the troubleshooting process, restart your iPhone and iPad . Also, reboot your modem if you are using Wi-Fi. In case you are connected via cellular data, please turn it off for a few seconds and turn it on again.

Tip: You should also remove the SIM card from your phone for a while.

2. Check Network Connection

Next, verify whether the issue is with Safari alone or not. For that, check if other apps are working on your iPhone or iPad. If you cannot connect to the internet using other apps, then the problem is with your network connection. Switch to mobile data from Wi-Fi or vice versa.

Tip: Check out 8 fixes for can’t find server error on Safari .

3. Enable Airplane Mode

Another way to troubleshoot issues due to network connections is to put your device in Airplane mode . That will turn off and refresh all network connections. To enable Airplane mode on your iPhone or iPad, open Control Center and tap on the Airplane mode icon. Alternatively, go to Settings and enable Airplane mode. Keep it on for a few seconds, and then turn it off.

4. Turn off VPN

Are you using any VPN on your iPhone or iPad? If yes, disable it for a while and see if you can open web pages through Safari.

Tip: Find out whether you need security apps on your iPhone or iPad .

5. Update Software

Before you try the below-mentioned fixes, we would suggest you update the Safari browser from App Store. Often there is a bug in the app or phone’s software. So you should look for any available software updates and install them. To check for the phone’s software, go to Settings > General > Software update.

6. Check Cellular Data Settings

If you can load web pages on Wi-Fi, but pages do not load on cellular data, you must check mobile data settings. For that, go to Settings > Cellular data/Mobile data. Scroll down and make sure the toggle next to Safari is green. If it’s off, turn it on.

Tip: Check out other ways to fix iPhone apps only work on Wi-Fi and not mobile data .

7. Check Content Restrictions

You must check on your iPhone/iPad if any content restrictions are enabled. To do so, go to Settings > Screen Time > Content & Privacy Restrictions. If the Content & privacy restrictions toggle on the next screen is turned off, skip this fix and jump to the next one.

In case it is on, scroll down and tap on Content Restrictions. Go to Web content and select Unrestricted access.

Tip: Find out how to block and unblock certain websites on iPhone .

8. Enable JavaScript

You should check if the Safari browser has permission to use JavaScript. For that, open Settings on your iPhone and go to Safari > Advanced. Enable the toggle next to JavaScript.

9. Clear Cache and Browsing Data

This is one of the fixes that has solved the web pages not loading issue for many users. To do so, follow these steps:

Step 1: Open Settings on your iPhone/iPad. Go to Safari.

Step 2: Scroll down and tap on Advanced.

Step 3: Tap on Website data. Scroll down and hit Remove all website data.

Step 4 : Restart the phone and see if you can open web pages. If the issue persists, come back to Settings > Safari. Scroll down and tap on Clear History and Website data. Confirm when asked. This will delete all your browsing history and other browsing data from all the Apple devices using the same iCloud account.

Tip: Find out how to fix if the Clear history and website data button is greyed out .

10. Reset Network Settings

Often the problem of web pages not opening on Safari happens due to some problematic network setting. The best way to fix this is to reset network settings. Doing so will not affect your personal data. Only settings like Wi-Fi, Bluetooth, etc., will be reset to their default values. You will need to set them up again. Find out in detail what happens by resetting network settings .

To reset network settings on iPhone and iPad, go to Settings > General > Reset > Reset network settings.

11. Disable Content Blockers

If you have installed any content blocker on your iPhone or iPad, you should try disabling it for a while. To do so, go to Settings > Safari > Content Blockers. Disable all of them and see if you can load pages now. Know what are content blockers and whether you should use them on your iPhone.

You should also try disabling various Safari experimental features one-by-one. For that, go to Settings > Safari > Advanced > Experimental features.

12. Change Wi-Fi DNS

Sometimes, the issue happens to a wrongly configured DNS server. You should change it to Google DNS and see if websites open in the Safari browser.

To do so, follow these steps:

Step 1 : Go to Settings > Wi-Fi.

Step 2 : Tap on the (i) icon next to the problematic Wi-Fi. Tap on Configure DNS.

Step 3: If Automatic is selected, tap on Manual > Add server. Enter 8.8.8.8, remove existing ones, and hit Save. If Manual is selected, tap on Automatic.

Change Default Browser

We are positive that at least one of the above fixes should solve issues with the Safari browser. We would also suggest that if you have a huge number of tabs open in the Safari browser, you should close at least some of them. If the issue continues, you can always use Chrome, and now you can even make it your default browser .

Was this helpful?

Last updated on 28 November, 2022

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

The article above may contain affiliate links which help support Guiding Tech. The content remains unbiased and authentic and will never affect our editorial integrity.

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10 Ways to Fix Safari Not Working on an iPhone

Follow these simple troubleshooting steps to fix Safari if it isn’t working properly on your iPhone.

Safari is the native browser for iPhones, iPads, and MacBooks. It comes pre-installed on almost every Apple device, and it's designed to be fast and efficient for them. However, there are times when Safari doesn't work.

When this happens, it usually means there's a setting or software issue. There are even cases where you might not be able to access the internet at all on your iPhone or iPad. Luckily, there are a variety of things you can try to get Safari working again.

1. Restart Your Device

You hear it all the time—turn your device off and on again. While this may sound too simple to work, restarting your iPhone or iPad has been known to clear your usable memory, which can speed up Safari.

If Safari is frozen or just a blank white screen, restarting your iPhone or iPad can also fix these problems. Before you try anything else, just make sure you cover the basics.

If you're new to Safari or Apple devices, you might want to check out our beginner's guide to Safari for iPhone and iPad users .

2. Turn Off Safari Suggestions

Turning off Safari Suggestions is one of the simplest and most common fixes for Safari not loading or crashing on an Apple device. While we aren't sure why this works, many users have reported that turning this off fixes the problem.

To turn off suggestions, head to Settings > Safari > Safari Suggestions and turn this off. You can also turn off Search Engine Suggestions while you're there too, as some users reported this also fixes the issue.

Some users have also said that blocking Safari popups on your iPhone can improve the memory usage of Safari. So, you may also want to give this a try.

If this fixes your issue, then you're all set. If not, try the following steps.

3. Turn On Cellular Data for Safari

If you're frequently connected to Wi-Fi, you may have cellular data off for Safari to save internet data. While helpful, if your Wi-Fi isn't functioning right, connecting to cellular data could fix your issue.

To do this, head to Settings > Cellular > Safari and turn this on. If it was off, this was most likely the cause of your issue. Alternatively, you can turn off Wi-Fi if you're connected and just connect with cellular data. If you can connect this way, that means there's a network issue with your Wi-Fi network.

4. Edit Your Screen Time Settings

If you've ever changed your Screen Time settings or blocked certain websites through Screen Time, try turning these settings off. To block websites, you need to enable Content Restrictions which can inadvertently block websites you still want to use. If you can't load a link from an email or text message, this could also be a sign that content restrictions are on.

To fix this issue, head to Settings > Screen Time > Content & Privacy Restrictions and turn this option off. If it was on, then this was most likely your issue. If it was off already, proceed to the next fix.

5. Clear All Safari's Data

If you frequently use Safari, you might have a lot of data stored within the app, making it fail to load correctly. This is especially true if you're using an iPhone or iPad with a lower storage capacity. If you get low storage notifications, this fix could resolve your issue.

To clear Safari's data, head to Settings > Safari > Clear History and Website Data . This will erase all extra data in the Safari app. Some users report this works, but you'll need to do it often if you can't eliminate storage space elsewhere on your iPhone.

6. Update iOS to the Latest Version

Some users have reported that updating iOS resolves issues with Safari. Whether Safari isn't loading, is crashing, or just isn't connecting to websites, try updating iOS on your iPhone .

Apple does a great job of fixing widespread issues with iOS updates. So, if there is an issue that Apple is aware of, it could get fixed by a subsequent update.

7. Reset Your Network Settings

If you've had issues with your network before, like not getting service or pages timing out, resetting your Network Settings could help.

To reset the Network Settings on your iPhone or iPad, head to Settings > General > Transfer or Reset iPhone (iPad) > Reset > Reset Network Settings . This will reset only your Network Settings and won't erase any other data on your iPhone.

After you finish this, try opening Safari to see if it's working again. If not, proceed to the next fix.

8. Reset to Factory Default Settings

If all else fails, you can try resetting your iPhone to the default settings. This will erase all the data on your iPhone, and you'll have to set it up from scratch. However, this is also a very effective way to resolve all kinds of software problems. To do this, head to Settings > General > Transfer or Reset iPhone (iPad) > Erase All Content and Settings .

After resetting to the default settings, test out the Safari app before you install your usual apps. If Safari is working then but stops working when a certain app is installed, that means the app installed is interfering with Safari.

If Safari isn't working when you have a fresh install, make sure you didn't restore a backup of your iPhone or iPad . If you restored a backup, there could be something interfering with Safari that transferred over. If you reset your device without a backup and Safari still doesn't work, you can try one of the two last troubleshooting steps.

9. Turn On JavaScript

JavaScript is on by default on most iOS devices. However, if you're having issues with Safari, it's likely that JavaScript is off. Sometimes, one might turn JavsScript off as some websites might not support it.

If you've turned JavaScript off or want to check if it's off and turn it back on, head to Settings > Safari > Advanced on your iOS or iPadOS device.

10. Use an Alternative Browser

If the above fixes didn't work, then unfortunately, there might be an iOS bug with Safari, and you'll need to wait for the next update and hope it's patched. Until then, you can try using an alternative browser to access the internet on your device. There are many great browsers available in the App Store that can cater to your needs.

Be sure to check back for iOS updates and see if Apple has addressed the bug. You can also start a new discussion in the Apple Discussions Community to see if anyone else is experiencing the same issue.

Safari Not Working on Your iPhone or iPad? It's Most Likely a Software Issue

Cracked screens and broken buttons are easy to diagnose as we can instantly see what's wrong. But when Safari or other apps on your iPhone stop working, that usually means a software issue is at play.

You can usually fix these issues by updating iOS, changing your settings, or resetting your device. However, if the issue still isn't fixed after trying everything above, you might need to post in the Apple forum about your issue for more help.

Safari Not Working on iPhone? Here’s How to Fix It

What to know.

• If Safari is not working, be sure to check your cellular and Wi-Fi connection.
• Confirm that you have not set any Screen Time limits for Safari.
• If all else fails, try clearing Safari history and browsing data.

It can be incredibly frustrating when Safari is not working on iPhone. Whether web pages are not loading or you’re getting a “Safari cannot open page” error message, we’re going to go over a few different fixes that should help resolve any issues you are having with your web browser.

Why Is Safari Not Working?

• How to Check Screen Time Settings

How to Clear Safari Browsing Data

There are a few different reasons why Safari is not working on your iPhone, so we'll recommend multiple solutions to help resolve the problem. Let’s get started with how to fix Safari on iPhone.

How to Check Cellular & Wi-Fi Connection

Like any web browser, Safari needs an internet connection to work. For more Safari troubleshooting fixes, like how to fix the Safari cannot open page error, be sure to sign up for our Tip of the Day newsletter. Now, to fix any problems with Safari not working on your iPhone, let’s first check your cellular and Wi-Fi connection:

If these settings are already enabled, but your web browser is still giving you trouble or Safari can't find server, there are other solutions to try.

How to Enable Cellular Data for Safari

One of the iPhone’s many useful features is that you can restrict certain apps from using your cellular data . This is great for those who do not have unlimited data plans. However, that also means that if you disable data for Safari, then the web browser will be unable to load any web pages if you're not connected to Wi-Fi. If Safari is not working on your iPhone, here’s how to check your cellular data settings:

Once you've confirmed that cellular data is enabled for Safari, try opening a web page to see if the issue has been resolved.

Safari Won’t Open on iPhone? Check Screen Time Settings

Screen Time is a handy feature that is designed to help you reduce the amount of time you spend on your phone, including restricting access to a particular app. If you played around with Screen Time settings in the past, you might have accidentally set an App Limit for Safari by accident. If Safari won't open this is one of the first things you should check. Here’s how to check your Screen Time settings when Safari is not working on iPhone:

If you do not see Safari in this list, then you have not set any Screen Time limits for your web browser. If Safari is still not opening on your iPhone, the issue could be elsewhere.

Sometimes clearing out old website history and data can help with issues related to Safari not working. Here’s how to do it:

Note:  Clearing this data will log you out of your online accounts and clear recent websites from your browsing history. While that is not a huge loss for most people, it can be a bit annoying when you get Safari working again, so it is best to use this option as a last resort.

If Safari is not working on your iPhone after clearing your browsing data, try closing the app completely.

Close & Re-open Safari

If Safari is still not working on iPhone, try closing and re-opening the app . Sometimes apps stop functioning correctly so completely closing it can help resolve things. When you close the app and re-open it, this effectively restarts the app.

If Safari cannot open a page, the above fixes should help resolve any underlying issues. However, if you are still having trouble with Safari not working on iPhone, you may need to seek further assistance from Apple Support . Next, find out how to block or allow pop-ups in Safari .

• How do I get the Safari icon back on my iPhone?  Safari is one of the few Apple apps that cannot be removed from your iPhone. However, if it has somehow vanished from your phone, there are a few different ways to get Safari back on iPhone . Our article covers each method in detail, ensuring you can find the app.
• Why won't Safari open on my iPhone?  If Safari won't open at all, the problem could be your Screen Time settings. If you don't have any Screen Time restrictions, you could be experiencing a software bug, in which case, I would recommend reaching out to Apple Support for help.
• How do I reset Safari on my iPhone? You can close and re-open Safari to reset it. However, if that does not work, you can follow the above steps for clearing your browsing data .

Author Details

Rhett Intriago

Rhett Intriago is a Feature Writer at iPhone Life, offering his expertise in all things iPhone, Apple Watch, and AirPods. He enjoys writing on topics related to maintaining privacy in a digital world, as well as iPhone security. He’s been a tech enthusiast all his life, with experiences ranging from jailbreaking his iPhone to building his own gaming PC.

Despite his disdain for the beach, Rhett is based in Florida. In his free time, he enjoys playing the latest games, spoiling his cats, or discovering new places with his wife, Kyla.

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How to Fix It When Safari Is Not Working on an iPad

Restarts, updates, and checking your network are common fixes

• Swansea University, Staffordshire University

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Fixing Safari issues on iPad can take seconds to fix due to an unknown minor issue, or it can take a lot longer. Here's how to fix it when Safari won't work on an iPad.

Causes of Safari Not Working On iPad 

There are many reasons why Safari may not be working on iPad. Try these troubleshooting tips to figure out what's happened.

• Your iPad is out of date. If your iPad is not up to date, you may find yourself running into trouble loading standard apps including Safari.
• You're offline. If your iPad doesn't have a data connection, Safari won't be able to load any websites, making it look as if Safari is the issue.
• Your iPad has a major problem. If your iPad won't load any apps including Safari, the problem may be deeper than just the one app.

How to Fix Safari Not Working On iPad 

If your iPad won't open Safari or it won't load correctly, it severely limits your ability to browse the internet. Here's how to fix Safari not working on iPad. 

Restart your iPad . Many common issues are solved by restarting or rebooting the device in question. Restart your iPad to hopefully fix Safari.

Check your data connection . If your iPad is a Wi-Fi model, check you're connected to a Wi-Fi network with internet access. If your iPad has a cellular connection, check it has a signal and is working correctly. Tap Settings > Cellular and check the toggle next to Safari is On.

Check Airplane mode . Check if Airplane mode is enabled on your iPad. If it is, you won't be able to browse online.

Check content restrictions . If you have parental controls set up on your iPad, these may stop you from browsing using Safari. Check the settings to confirm this isn't the issue.

Clear your browsing history . If Safari opens but is unresponsive, clear your browsing history to see if that makes it work more effectively. 

Disable Safari suggestions. Safari suggestions can sometimes cause Safari to crash. Try disabling them by tapping Settings > Safari > then toggle off the Safari Suggestions switch.

Update your iPad . If you haven't updated your iPad in a while, you may need the latest version of iPadOS to correct any issues. It's simple to do but set aside a while for the update process to complete.

Reset your iPad . Resetting your iPad to factory settings removes all your personal information but can sometimes solve an underlying issue previous steps haven't solved.

Contact Apple . If none of the above fixes work, you may have a hardware issue with your iPad. If you have remaining warranty or AppleCare+ , the appointment and fix may be free.

The first thing you should check is that you're entering the correct URL. If you're typing it manually, try finding a link. If you're following a link, try typing it by hand. The website may also be down, and you should try again later.

The best way is to delete your Safari data. Go to Settings > Safari > Clear History and Website Data .

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iPhone   Safari Blank Page Bug

• Thread starter _Refurbished_
• Start date Oct 9, 2019
• Sort by reaction score
• iPhone, iPad, and iPod Touch
• iOS and iPadOS
• Older iOS Versions

_Refurbished_

Macrumors 68020.

• Oct 9, 2019

Curious if anyone has an issue with Safari randomly show a white screen and show no content on the page. Been going on since I updated to iOS 13. On the latest software now, still the same issue. Only way to fix is to close and reopen Safari. (iPhone XS Max)  

macrumors 6502a

• Dec 15, 2019

_Refurbished_ said: Curious if anyone has an issue with Safari randomly show a white screen and show no content on the page. Been going on since I updated to iOS 13. On the latest software now, still the same issue. Only way to fix is to close and reopen Safari. (iPhone XS Max) Click to expand...

macrumors newbie

Yes, same problem many times a day.  

macrumors 604

I get it every once and awhile  

macrumors god

I also see this. I usually swipe-force-quit safari and relaunch for it to work again.  

• Dec 20, 2019

arn said: I also see this. I usually swipe-force-quit safari and relaunch for it to work again. Click to expand...

macrumors regular

• Dec 21, 2019

I have this issue as well; I have to kill Safari and then it works fine for a while. I do this 3-4 times a day. The two apps I use most are Safari and Mail, both of which have been a complete disaster since the ill-fated day I decided to download ios 13. Apple don’t seem that bothered.  

JMountainDew

Yep, you're not alone. This is my experience, as well.  

• Feb 21, 2020

The fact that this is still a bug in iOS 13.3.1 is really frustrating.  

verdi1987 said: The fact that this is still a bug in iOS 13.3.1 is really frustrating. Click to expand...

I think it is one of the most irritating bugs ever!  

• Mar 5, 2020

Same issue. What a mess.  

• Mar 6, 2020

I see this every now and then. On my Mac I even get pages that appear but are completely scrambled. The only fix is to close the tab and open a new one. This happens on a daily basis. With iPadOS 13.4 beta 3, I have also seen pages that consistently show up completely blank. I've reported all of it via Feedback but haven't gotten any replies.  

• Mar 7, 2020

JVNPhoto said: I see this every now and then. On my Mac I even get pages that appear but are completely scrambled. The only fix is to close the tab and open a new one. This happens on a daily basis. With iPadOS 13.4 beta 3, I have also seen pages that consistently show up completely blank. I've reported all of it via Feedback but haven't gotten any replies. Click to expand...

macrumors 68000

The only „fix“ on my macOS was to switch to Edge. ?‍♂️  

• Mar 8, 2020

Blue Hawk said: The only „fix“ on my macOS was to switch to Edge. ?‍♂️ Click to expand...

Seen this on my iPhone 11 Pro Max and iPad Pro. It’s annoying not its kinda quick to fix, just force quit and reload safari. i only use safari on OSX and not had a problem on my Macbook Pro  

kristoffer4

Macrumors 65816.

• Mar 24, 2020

Does ios 13.4 still have this bug? So annoying.  

• Mar 25, 2020

kristoffer4 said: Does ios 13.4 still have this bug? So annoying. Click to expand...

• Jul 31, 2020

Apple is just hopeless at producing quality software. As a developer, I dread every time I get a report of something not working properly on version 'x' of iOS, I know I'm in for a long painful session with the xcode simulator trying to reproduce and fix it. Every new version introduces its own new slew of bugs and incompatibilities with previous versions. I'm no Google fan, but Chrome/Android is light years ahead of Safari/iOS in my mind when it comes to stability and quality - even with the apparent disadvantage Google has of running on hundreds of different devices from different manufacturers as opposed to Apple having to support just a few of its own devices.  

I get this occasionally too on iOS 13.6. Assumed it was the poor at times mobile network in my area but obviously not.  

How-To Geek

How to customize the safari start page on iphone and ipad.

Make your Start Page clean and simple---or just as cluttered as you like it.

On your iPhone or iPad, you can easily customize the Safari Start Page in iOS 15 and iPadOS 15 (or higher). You can make the page blank (mostly), add a background image, or pick and choose what you want to see. Here's how.

First, open Safari on your iPhone or iPad and open a new tab by tapping the tabs button (two overlapping rectangles), then tapping the plus ("+") button.

You'll see Safari's "Start Page" by default. To edit what's on the Start Page, scroll down if necessary and tap the "Edit" button.

When you tap "Edit," a "Customize Start Page" window will appear. Use the switches beside the listed options to turn them on or off. Here's what each option does.

• Favorites: This displays items from your Favorites list (like bookmarks).
• Frequently Visited: You'll see a list of frequently visited websites.
• Shared With You: This gives you a list of items shared with you from other people through the Messages app.
• Privacy Report: This shows a report on the number of trackers Safari has blocked recently.
• Siri Suggestions: This displays suggestions from Siri related to what's in your history and bookmarks.
• Reading List: This shows items from your Reading List .
• iCloud Tabs: This shows Safari tabs that are synchronized across iCloud from your other devices.

While also in the "Customize Start Page" window, you can use the "three lines" handle beside each item to tap and drag the Start Page items in the list. This will change the order of how the items will appear on the Start Page.

And if you turn the switch beside "Background Image" into the "on" position, you can select a background picture that will display behind the content on your Start Page. Tap an image in the thumbnails or tap the plus ("+") button to select a custom image from your photo library.

If you want to make your Start Page as minimalist as possible, switch off every item on the "Customize Start Page" list. (Unfortunately, you'll still see the "Edit" button.)

When you're done, click the "X" button to close the Customize Start Page window. The changes you've made take effect immediately. Happy browsing!

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How to Take a Screenshot of an Entire Webpage in Safari on a Mac

Taking screenshots of a webpage is a normal operation for many. Perhaps it’s to capture an image for a meme, graphs for a presentation, or to send that annoying error message to a disbelieving customer service rep. Whatever the reason, some of the standard Mac screenshot options may not do the trick.

Most of us are familiar with Shift-Command-3 to capture the entire screen, or Shift-Command-4 to capture a selected portion of a screen. You may even be familiar with Shift-Command-5 to capture a single window. But what if you want to take a scrolling screen capture of an entire webpage? The aforementioned tools can’t do that – they can only capture visible areas of your screen. So, is it even possible to take a screenshot that includes a portion of a webpage you would normally need to scroll to see?

Yes, there is! But it does take a few extra steps than just executing a single keystroke combination.

Screenshot a Webpage

• Open Safari and go to “ Safari > Preferences… “
• Click the Advanced tab and toggle on “ Show Develop menu in menu bar .”

• Navigate to the webpage you want to capture and from the Develop menu, choose “ Show Web Inspector .” Alternatively, you can hit alt-command-I (⌥⌘I).

• Select the Elements tab and right-click on the line that begins with “<html…”
• Choose Capture Screenshot

• Give it a moment to do it’s magic, and then select a name and location to save the file.

All done! Well, almost…

This could just be an issue I run into, but when capturing entire pages in this manner, there is a lot of empty container buffer around the image in the PNG file. You can see this in the Quick Preview of the file:

Let’s fix that.

• Open the file in Preview . If Preview is already your default application to open PNG files, you can simply double-click its icon.

• Drag the crosshairs in the empty area around the image. You’ll see the empty space selected and highlighted in red. Drag too far, and you’ll pick up the image itself. Don’t do that, we only want to select the empty area.

• When you let go of the mouse button, the highlighted color will disappear and be replaced with a dotted line indicating the selected area.

• Hit Shift-Command-I (⇧⌘I) to invert the selection.

• Hit Control-K (⌘K) to crop the image to the selection.
• Now you can hit Save (⌘S) and you truly are done. One cleaned up screenshot of an entire webpage.

Related Links

• macOS 101: What’s in the Utility Folder, Part 2
• Friday Five: Apple Webpages You Should Bookmark Right Now
• Using Activity Monitor Part 1: CPU and Memory
• Your Mac Doesn’t Want to Empty the Trash? Make It!
• How to Print a Webpage Without Ads and Backgrounds on a Mac

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13 Comments

OH man, Thank you so much for this post. it really helped me and saved a lot of my time.

Thanks for the helpful screen capture. I cannot get the clean up to work. The Shift+Command+I doesn’t work and I cannot get the Control+K to work. Can select the red area but that’s it.

Hoping you can help.

You show us how to capture OTHER web pages but NOT your own? That’s not cool dudes! If its not NOT for you, its not OK for anyone, right?

on Catalina, the part involving Preview to crop the image was a bit different, but I figured it out. Click on the show Markup Toolbar icon, then click on Rectangular Selection, then draw a box around the bit of interest, then click on “crop” in the toolbar. Repeat if needed. Zoom as needed.

Thanks for the insight!

Tried it on the article and when I try to pen saved .png I get message that either file is corrupted or can’t open the file format.

I ran into this also, then I quickly realized the file does not have the .png extension. Recaptured the screen and ensured when renaming the file, I added .png. Opened as a webpage though not as a preview. Still to figure out how to set preview as the default file opener for png files.

I’ve often wanted to do this. However, on this very page, while the initial steps seem to work, the resulting .png is un-openable by Preview or Pixelmator Pro or Quicklook. (“It may be damaged or use a file format that Preview doesn’t recognize.”)

File->Print->Save as PDF, and File->Export as PDF work as expected in Safari (full HTML-rendered page) with the added features of selectable text and extractable images in the PDFs (for those memes y’all). ~Tim~ macOS Big Sur, 11.4 Safari 14.1.1

Awesome tip! These are the articles that make it worthwhile to keep visiting Rocket Yard of OWC. Thanks. BTW an application to do it is Paparazzi! (but it does not work in all cases) https://derailer.org/paparazzi

I just tried that same Apple webpage with Safari 14.1.1 in OS 11.4. Went to File > Export as PDF… and bingo! Got a nice high-res 8.2MB PDF on my desktop instantly. Image is clean, no unexpected margins.

That works! Thank you!

Huh. I just tried that in Mojave with the latest Safari (14.1.2), using this webpage for the test.

I end up with a 20.6mb file ending in .PNG format, but which will not open. It’s either “damaged” or in a format that Preview can’t open.

In most other applications, this function would be easily performed using the Print button, and then Save as PDF. It is truly unfortunate that web developers have blocked the normal Print functionality on the web.

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This Hidden Safari Feature Makes Multitasking a Breeze

Safari's Picture-in-Picture mode is tucked away, but it's easy to get to if you know where to enable it.

You can watch videos while using different apps on your Mac.

Your Mac has several features tucked away that are designed to provide flexibility to people who want it but stay out of sight for folks who don't. That also means there's potential for some missed opportunities if you aren't looking. Luckily, some of the best hidden features, like the built-in Picture-in-Picture mode in Safari, are easily accessible. 

Much like other modes, PiP in Safari will let you shrink a video you're watching down to a small floating window you can move around so you can work on other tasks while you watch. There are also multiple ways to enable the feature, which we'll detail below for you. 

Don't miss how to find your stored Wi-Fi passwords on your iPhone and the full list of devices that support Circle to Search .

How to find Safari's PiP button 

If a video is playing in Safari, go to the address bar at the top of the window, right-click the blue audio button to the right of the website URL in the address bar and click  Enter Picture in Picture . The video will then automatically move to a floating window.

You can also mute the tab and configure auto-play settings from here.

The floating window playing the video will appear above all other open applications, including Safari, and will snap into any of the four corners of your desktop. You can adjust the size by hovering the mouse over the window's borders and corners and then clicking and dragging to make it bigger or smaller. 

The window also has two buttons: One to pause/play the video and the other to snap the floating window back into the web browser. You can also just close the floating window with the X button on the top left.

The floating video window can be moved and resized across your desktop.

More ways to enable Picture in Picture on MacOS

If you don't see the blue audio button in the address bar or have multiple videos playing in Safari, there are two other ways to use Picture in Picture.

The first is by clicking the PiP button in the video's playback controls. Not every video player will have the PiP button, so you're limited in use. The PiP button appears as two rectangles with an arrow pointing from one to the other, but you can also just hover your mouse over the various buttons to find the Open Picture in Picture mode option.

You'll find Picture in Picture between the AirPlay and Full Screen buttons on YouTube.

If you don't see a PiP button, you can right-click the video and see if you get an Enter Picture in Picture option. On YouTube, you have to right-click twice to get the correct menu, but you may only need to right-click once on other websites to find the PiP setting.

You can also use this menu to enter full screen and show the video player's controls.

For more, did you know your iPhone's Apple Cash now has virtual card numbers ? And  this hidden iPhone feature helps you relax or focus on demand . 

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06/04/2024 ChatGPT Widespread Outage

There is an ongoing service disruption, OpenAI is aware of the issue and working on a fix.

It is not necessary to chime in with your issues, but you are welcome to do so here if you want.

You can check the progress of a fix on the status page,

OpenAI has just updated the status page that the fix has been deployed.

Things should be back to normal very soon.

Thanks for hanging in there with us from the community! I sure hope this is fixed for all of us now!

Hi, I’m currently using Chat GPT to help me brainstorm and summarize notes for a book I’m writing and I recently noticed that huge swaths of my conversations spanning weeks or months are missing. I realized this when I was searching for specific prompts and quotes I saved from previous chats and nothing was returned. Digging deeper, I saw that entire conversations I had about character profiles were just gone. Now, there are gaps between conversations where things that were said (and saved in my notes) are simply missing. The issue appears on both desktop and mobile.

Steps I’ve taken to solve this:

• I’m using the paid version of GPT
• I’ve logged out and back in
• I’ve cleared my browser history
• I’ve switched browsers (Arc, Chrome, Firefox, Safari)

Has anyone else encountered this kind of issue? Additional suggestions on how to resolve it?

• go to log back in
• when asks for password, “forgot password”
• get password reset mail

or if using an authentication service, change that account’s password.

Tampering with past chats goes along with account intruders that also delete their own chats to avoid detection. Chat-related extensions or downloads become highly suspect.

You can also check “archived” under ChatGPT settings, see if any conversations were placed there that can be restored.

If a conversation is deleted, it is gone, unrecoverable. You can hope that it is some database fluke by OpenAI that will be fixed, but that is far down the list of likely scenarios.

( Note : This initial question and reply was merged to this outage topic in error by a mod. The loss of many chat history items by a particular user was before systemic issues with ChatGPT.)

RAM issues has gone, now the problem is that reasoning is going down as context memory is being lost from prompt to prompt, responses cutted off, very frustrating, it’s like the model has been downgraded to 3.5

Did this happen 2-3 days ago? I experienced something similar recently. Chats disappeared, and the last chat I worked on for half a day rolled back to an earlier state, causing me to lose my progress. Fortunately, I always save important information outside the platform as a precaution.

I hope you can recover your work. It’s a good practice for everyone to save their work externally because this technology is continuously evolving, and sometimes things don’t work as planned.

Same here. It’s extremely slow

Using MS Edge without issue. In fact, I’ve noticed a far more stable environment than Chrome and/or Firefox.

Unfortunately Chat GPT is not loading again, it is a paid enterprise version. Are there any solutions? Thank you

Yup. Not loading on browser or app. Almost seems like it’s offline.

On browser, I just get a mostly blank screen apart from the sidebar and edit icons. And on the app I get a “Request is not allowed…” error message whenever I try to use it.

No luck in beling able to access ChatGPT on Chrome. The browser is slow to load the website and then whe n it finally does load you are unable to use the platform.

I’ve done a few hard resets. All of my search history and active tabs are empty. No queries/prompts are loading. Any ideas?

So do I. A few minutes ago, GPT suddenly stopped working on my computer . It doesn’t seem like this issue is just me.

Same here, all of a sudden I am facing this every week now where Chrome stops chatgpt URL. I tried with a different browser but it stopped working as soon as I logged in.

Even in incognito, it’s the same. No solution so far!

i have problems with the web version. it’s either slow or doesn’t load at all. the app on my phone isn’t working as well…

I’m also having the same problem, different browsers even mobile version doesn’t work for GPT-Plus

Same problem in every device and browser

When I was using it, it got super slow, then went blank. Then, I switched to Safari. It worked, until I logged in. How come it’s not working?

This forum is not for ChatGPT s

upport, if you need help with your account, payment, etc, please visit https://help.openai.com

Please DO NOT SHARE personal information (email, credit card, etc) or account related details publicly.

After logging in, a white screen is displayed and nothing else. And the console displays errors:

I log in using Google Chrome from my PC. Although everything works from the phone.

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https://www.barrons.com/news/hong-kong-newspaper-runs-blank-front-page-ahead-of-tiananmen-anniversary-fffa6704

• FROM AFP NEWS

Hong Kong Newspaper Runs Blank Front Page Ahead Of Tiananmen Anniversary

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A Hong Kong Christian newspaper has left its front page mostly blank ahead of the 35th anniversary of China's 1989 crackdown on protesters in Tiananmen Square, as concerns mount about dwindling freedoms in the city.

The weekly Christian Times wrote in its latest issue, seen online Saturday, that it "can only respond to the current situation by turning paragraphs into blank squares and white space", adding that society has become "restrictive".

Hong Kong used to be the only place on Chinese soil where people could openly mourn those who died on June 4, 1989, when the government sent troops and tanks to crush democracy demonstrations in Beijing.

But public forms of commemoration such as candlelight vigils have been banned or driven underground as Beijing imposed a national security law on the city in 2020.

Hong Kong this week arrested seven people for sedition, accusing them of making social media posts that "took advantage of an upcoming sensitive date".

The Christian Times usually publishes Tiananmen-related content ahead of every anniversary, but this year said its front page could not be printed "due to an issue".

"In recent years, Hong Kong's society has changed drastically and become more restrictive," the paper said in an editorial published along with another mostly redacted article.

"Even a prayer based on historical memories may arouse 'concern'."

Hong Kong bishop Stephen Chow called this week for forgiveness and healing in an article that obliquely referenced the June 4 anniversary.

"It is still a sore spot that needs to be properly addressed... Nevertheless, I realise that I cannot wait and must instead move forward," Chow wrote.

A Catholic mass to commemorate victims of the Tiananmen crackdown -- held annually for more than three decades -- was axed in 2022 after organisers said they feared violating Hong Kong law.

Hong Kong authorities have said the national security law was needed to stop violence and restore order after massive pro-democracy protests in 2019, while critics have accused the law of curtailing fundamental freedoms.

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Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on  apple.com , the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari loading blank pages

This is an iPhone 8 with iOS 13.1.2. Ever since my update to iOS 13, Safari returns a blank page when loading a webpage.

Upon starting Safari, everything is fine. After some length of time browsing websites, eventually the bug will appear. Every webpage I try loading, a blank page will appear. Curiously, I can see the webpage in reading mode. Sometimes, I can see the webpage in the tab switcher. But the actual page is blank. Nothing is wrong with any of these websites, as the pages load properly in other browsers. Also, if I close and reopen Safari, everything will be working again.

Any thoughts? Please no irritating suggestions to hard reset or backup and reinstall. I’m looking for specific ideas or conjectures as to what the culprit is.

Posted on Oct 13, 2019 2:54 PM

Posted on Dec 2, 2019 8:03 AM

SOLVED - I too had this problem on my iPhone XR, iOS 13.1.3 and solved it by setting the Zoom to standard:

Settings - Display & Brightness - Display Zoom - View - Select Standard - Press Set in top right corner

Hope this helps.

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Dec 2, 2019 8:03 AM in response to vsri

Jan 27, 2020 10:22 PM in response to vsri

Standard view vs Zoomed view does not work. Clearing website data does not work. All experimental features turned off, still not working. The only thing that does work for me is turning Java OFF, not having it turned ON. But that’s no resolution cause many times Java is needed on many websites, especially for login and password dialogue pop ups. Seems like Java and iOS 13.3 are not jiving.

Jan 29, 2020 6:47 AM in response to vsri

Just a clarifying comment to the original post. Closing and opening Safari does *not* resolve this issue. Only a reboot of the iPhone fixes the issue until it crops up again a day or two later. This needs to be clear to Apple so they can see how frustrating this is

Oct 13, 2019 9:02 PM in response to vsri

I have the same issue on my iPhone X running iOS 13.1.2. I don’t know if this has permanently solved the problem but I went into Settings > Safari > Advanced > Experimental Features and turned everything off. I don’t see the issue but I only recently made these changes so time will tell.

Nov 19, 2019 8:14 PM in response to capcitydude

I'm wondering if anyone knows which exact setting is causing this? It's a bit tedious to go through each one and wait for it to "magically" occur. I'm really surprised Apple hasn't caught this bug yet as I have a standard iPhone X and the latest version. It happens on very common pages like Wikipedia.

Oct 19, 2019 6:43 PM in response to vsri

If you want to, you can send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Click here to send Feedback

Nov 28, 2019 6:43 AM in response to vsri

You can clear website data occasionally to improve Safari performance. If you still need help, follow these steps:

• Go to Settings > Safari.
• Tap Clear History and Website data.
• Tap Clear History and Data to confirm.

Worked for me!

Dec 7, 2019 5:29 PM in response to vsri

May 2, 2020 12:04 PM in response to vsri

Oct 13, 2019 9:57 PM in response to capcitydude

Same issue. iPhone 6s. Safari in iOS 13 has just been a little buggy. Loads blank screens, website seems jumbled up. When I’m able to click “Show Reader View”, it’s seems to load the page, or at least where I can read it. Hope they fix it

Also, unrelated, mail app does the same thing. Sort of loads bits and pieces.

Oct 19, 2019 6:35 PM in response to vsri

I have the same issues on my iPad Pro 10.5 after updating to iOS 13. No updates after that has fixed the Safari loading blank pages. I have done everything including resetting and reinstalling the software....Please post any solutions if anyone has....

Dec 8, 2019 11:26 AM in response to Anthony_01

I also have same bug with IOS 13.2. The JavaScript suggestion is not the fix, since my setting has been on. Also, the zoom suggestion is plausible since the content is sometimes broken up in smaller chunks that could correspond to a mistakenly smaller screen. I’m going to try the experimental settings, seemingly the more likely to be buggy!

Dec 8, 2019 11:29 AM in response to Bobpbbd

As I wrote: you can try anything guys, nothing will help. Apple just f*cked up. Instead of speed, you get slowness. This is a memory management issue. Best you can do is to completely disable adblocking software, if you have one.

Dec 10, 2019 9:19 AM in response to vsri

This is pathetic. 189 me too’s, and three months of complaints!

After about 5 or so sites, the browser just... fades away. Every page is rendered as white on white. The reader view will work, so the pages ARE loading, but the rendering is unreadable. Chrome doesn’t have this problem, nor did Safari in IOS 12.

Apple: You are FAILING at something simple, and expected of you! Now, FIX IT!

Jan 2, 2020 6:38 PM in response to vsri

Same problem for me - on iPad and iPhone XR. Ever since going to iOS13. Just occasionally the browser appears to change size slightly and then the only thing that resets it is to shut down the Safari browser. Seriously considering going to Chrome...