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How to Contact Kayak Customer Service

Last Updated: November 5, 2022

This article was co-authored by wikiHow Staff . Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 66,521 times. Learn more...

Kayak is an online travel search website where you can find the best deals on flight schedules, hotels, and rental cars. You may want to contact Kayak customer service to get more information about a recent flight or rental car you booked on their site. You may also want to file a complaint or provide feedback to the company. You can connect to Kayak customer service by phone. You can also reach them online through their official website and on social media.

• You can then use this information to find the receipt for your Kayak booking and adjust it online.

• You can choose from topics like “I have a question about my booking,” “I found a price inaccuracy,” “I have a question about Trips,” “I want to add/edit my hotel or property,” and “I want to buy an ad.”
• Once you have filled out the form, you can submit it online.

• You should be able to send multiple messages to Kayak through Facebook messenger and chat with a customer service representative for as long as needed until your issue is remedied.

• For example, you may write, “@KAYAK Customer Service issue with my booking, who can I speak to directly about this?” or “@KAYAK I need to reach Customer Service about my car rental. What can you do about my concern?”
• Make sure you follow Kayak on Twitter so you can stay connected with them, especially if they tweet back to you.

• For example, you may send them a message on Instagram like, “Hi Kayak, I have a customer service issue that I need to get remedied right away. What can you do to help me?"
• You may leave a comment like, “Repeat #kayak customer with a booking issue, need #customerservice right away.”
• Use hashtags in your comment like “#kayak” and “#customerservice” so other Instagram users can see your comment as well. This may put more pressure on Kayak to respond to you promptly if they know other users are paying attention to your comment.

Community Q&A

• Before calling the customer service department or sending a feedback form, visit Kayak’s help section first at http://www.kayak.com/help . Thanks Helpful 0 Not Helpful 2

You Might Also Like

• ↑ https://www.kayak.com/news/kayak-facebook-messenger/

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KAYAK: Flights, Hotels & Cars 4+

Plan vacations & book trips.

• #92 in Travel
• 4.8 • 398.2K Ratings

Screenshots

Description.

Meet KAYAK PriceCheck - only available on the app. Simply upload a screenshot of your flight details and KAYAK will search hundreds of sites for a lower price. KAYAK searches hundreds of travel sites to show you your options and let you pick what works best for your trip. Track prices, set a budget, build your itinerary and more. WHAT’S IN OUR APP. • Double check prices, no matter where you found it: KAYAK PriceCheck lets you upload a screenshot of a flight deal from any site, and we’ll search hundreds of sites to see if we can find a better deal. • Get the flight you want: Compare flight options from hundreds of sites then zero in on the best one for you by using our filters. • Hotel rates only on the app: Find mobile-only prices from select hotels. • Car sharing: Search car sharing alongside traditional agencies for more options (and maybe better prices). • Know when prices change: Track search results for your trip and get a notification when prices change. • Search on your budget: Only have $300 to spend? KAYAK Explore will show you your flight options, on any budget. ONLY ON THE KAYAK APP. • Flight tracker: Get alerts when something about your flight changes or track flights so you can see if you’ll make your connection. • Trips offline: All your ticket confirmations and reservations loaded into Trips are accessible regardless of whether or not you have Wifi. • Measure your bag: Direct your camera at your bag or carry on and we’ll let you know if it’s the right size for your flight without incurring a fee. WE LOVE FEEDBACK. Got a question and in need of support? Send us a message at https://www.kayak.com/help and we’ll help you out. MORE ON WHAT KAYAK OFFERS. Find flights, hotels, vacation rentals, rental cars and more - then filter by what matters to you most. Like a pet-friendly boutique hotel with a pool. Or a 4-door sedan with airport pick-up to get you on your way. We bring together great deals from your favorite travel sites in one place. SEARCH HUNDREDS OF FLIGHT SITES AT ONCE. With filtering and flexibility options, you can quickly search and book what works best for your trip. MORE OPTIONS, MORE SAVING. Find mobile-only rates and exclusive deals on the app. Set Price Alerts to know when prices drop on the flights, cars and hotels you’re interested in. CREATE ITINERARIES AS YOU PLAN. Our Trips tool puts all your plans in one place. Get alerted to flight and gate changes, access boarding passes both on- and offline, and share your itinerary with friends – all in one spot. You can sync your inbox or manually add any part of your trip - from tour and restaurant confirmations to notes on things to see. CAR RENTAL DEALS. Search from over 70,000 locations to find the perfect rental car. Book risk-free by filtering for free cancellation policies. GET A HOTEL… OR A HOME. See your accommodation options from major hotel chains and resorts to local boutiques to apartments, cabins, beach homes and more. Filter for free cancellation if you’re worried plans will change. Plan your next trip with KAYAK. Download now to start planning a great trip.

Version 237.0.0

We fixed some bugs here and there to make our app even better.

Ratings and Reviews

398.2K Ratings

A joy to use

Kayak has been a fantastic company to use for anything travel! & has continued to impress me with their fun and very easy to use features. Airline companies often set standard pricing for their flights and the caveat that the normal person is looking for it matching all these flights with their specific needs i.e. layover timeline, # of bags, airline make/model, & flight times. A ‘Good Deal’ is a very generalized term and many other apps use that as their main means of persuasion when in fact it’s clear that sites like Kayak are so good at categorizing exactly what meets your needs and alining airliners to your schedule, like advertised they have a multitude of tools like bag number and layover timeline settings with a accurate representation of what the cost will be regardless if it is two separate companies. If you choose a flight selection that has a 2 hour layover for one airliner and you select ‘book’ the airliners website which it directs you to within the app has that selection already selected. I could go on and on about how easy and secure this app is to use so please give it a try.

Use hopper instead

I’ve used hopper forever as I travel monthly. A friend recommended kayak and I have booked 2 trips with it. The first it rerouted my and added another stop without letting me know on a round trip. The second, which inspired this review was a multi city trip. It messed up my reservation and I spent an hour at the help desi fixing it during check in for the first flight. After this story, it rerouted us for our next stop to have a layover in city in the opposite direction without sharing this information to or giving an indication as to what happened to our initial booking. I then went in to move a flight time after already paying for the insurance, I looked up how to do this on their app and when I hit “change” to see other options it simply DELETED our flight reservation with no notification or prompt warning us. We were not given a refund or other alternatives to switch back in or change flights. If you were wondering they do not have customer service as they say you need to contact the airline for assistance as they are only a third party site. For our flight home it has moved our reservation to the following day when I work and with another timely layover. I genuinely never write reviews but I hope this saves someone the trouble 😊

Developer Response ,

Hi there, Feel free to share screenshots or more information about your booking experience with the provider of your reservation via www.kayak.com/support. We'll gladly take a closer look.

I love this app

I got this app for one plane flight, simple as that. I was planning on deleting it right after because I thought I had no use for it. But then I started to realize that any trips I was planning on taking would show up on this app and would be organized by time and date (because I connected my email). I’m planning on taking an Amtrak to the airport and then back again & accidentally chose the wrong date for the train back, and because Kayak organizes the trips so well, I was able to catch that but if not for this app, that would have been $20 down the bin & a missed class. I honestly love this app because there are no annoying adds that pop up when I’m trying to figure my plans out & it helps me organize everything so well. It also works offline when I’m looking at my already planned trips which will help out a lot when I’m abroad. I don’t use the search tool within the app for hotels cars or flights, but they have that option as well.

App Privacy

The developer, KAYAK , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

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Kayak Customer Care Phone Number, Address, Email: How to book the flight?

Kayak – travel agency , address, phone number, email, website.

Corporate contacts

[/su-table]

Email: [email protected] .

Website: https://www.kayak.co.in/

Location: View the direction of Kayak – Travel Agency here .

How to book / purchase the flight ticket through Kayak and track the flight status?

• Visit the above link
• Select your trip type (either one way or round trip or multi city)
• Select the passengers and class
• Enter the from/to destination
• Enter the departure and return date
• Click “Search”

How to change / cancel the booking in Kayak and get the refund?

If you have any inquiries regarding reservation changes or cancellations, please contact the customer center of the airline or travel agency where the reservation was made. If you can’t remember which reservation site you booked from, please check your payment details. If you look at the payment destination, you can check the reservation destination.

Download Kayak App for Apple (iphone, ipad, mac) / Android (ios)

Contact Kayak on Social Media

Is there any problem / complaint with reaching the Kayak Customer Care in , Address or Phone number? ?Please report any issues using the below comment form.

Leave a comment Cancel reply

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Save my name, email, and website in this browser for the next time I comment.

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Contact KAYAK Support

About: KAYAK searches hundreds of travel sites at once to find exactly what you need for your trip, from cheap flights to great hotel deals and car rentals. Nonstop flight leaving at 9am? Sure.

How to Contact KAYAK Customer Service/Support

Listed below are our top recommendations on how to get in contact with KAYAK: Flights, Hotels & Cars. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact KAYAK: Flights, Hotels & Cars. Discover which options are the fastest to get your customer service issues resolved.. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of KAYAK

Verified email  

Contact e-Mail: [email protected]

21.28% Contact Match

Developer: KAYAK.com

E-Mail: [email protected]

Website: Visit KAYAK Website

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Social Support and Contacts

Reported issues: 5 comments.

By robins steve

was provided. I figured I could add it after I had purchased the flight, but no. Had to reach out to some other company who actually sold the flight and have them cancel the ticket so I could CUSTOMER SERVICE +1 (805)-3O1 7006 KAYAK PHONE NUMBER +1 (805)-3O1 7006 CUSTOMER SERVICE +1 (805)-3O1 7006 KAYAK PHONE NUMBER +1 (805)-3O1 7006 rebook with a checked bag. I will not be rebooking my flight with them, although it might be cheaper it doesn't feel secure at all. I feel scammed. Canceling my trip would be without cancellation fe

I used Fareporto on Kayak. I had a bait and switch experience. Kayak must be aware that they are working with a dubious company. If Kayak works with scammers like them I cannot recommend Kayak.

By BEWARE: WARNING

Use hopper instead

I’ve used hopper forever as I travel monthly. A friend recommended kayak and I have booked 2 trips with it. The first it rerouted my and added another stop without letting me know on a round trip. The second, which inspired this review was a multi city trip. It messed up my reservation and I spent an hour at the help desi fixing it during check in for the first flight. After this story, it rerouted us for our next stop to have a layover in city in the opposite direction without sharing this information to or giving an indication as to what happened to our initial booking. I then went in to move a flight time after already paying for the insurance, I looked up how to do this on their app and when I hit “change” to see other options it simply DELETED our flight reservation with no notification or prompt warning us. We were not given a refund or other alternatives to switch back in or change flights. If you were wondering they do not have customer service as they say you need to contact the airline for assistance as they are only a third party site. For our flight home it has moved our reservation to the following day when I work and with another timely layover. I genuinely never write reviews but I hope this saves someone the trouble 😊

Beware of “trips” portion of App

I have used kayak for a long time but recently had a very terrible experience and will not be booking flights through kayak anymore. Beware of the “trips” portion of the app. I bought a flight through kayak and it was added to my trips. There were changes to my flight, but my trips still reflected the original times, even though I used kayak to purchase my flights. Long story short I ended up missing my flight and paying lots of money in change fees. It’s odd to me that the company automatically lists the flight you purchased through their company under “trips” but do not update the flight information if an airline changes flight times. Even when I missed my actual flight my app still said “4 hours 27 minutes until take off”. Super unfortunate end to a trip, but learned my lesson to never book with kayak again. Also, when trying to sort and talk through this issue, I was unable to speak with anyone from kayak. The closest contact to a human you can get is through an email.

By HerFuzziness

Kayak + Skyscanner: Bait and switching now...

Posted the same bad review for Skyscanner too: A few years ago, I stopped using Momondo because it would advertise flights for one price, THEN raise the price AFTER you input your credit card information. Kayak (and Skyscanner) isn't that bad, but for the last month, every time I've checked a price for the EXACT same flight for the EXACT same date, it advertises the same "bait" price, then after clicking on the adjacent link, the price doubles, then triples. Not sure why you'd advertise a one-way flight for $254 FOR A MONTH, but then increase it to $720. Shouldn't you stop the BS bait price on the umpteenth search? Should I blame the cookies? And you must realize that customers can actually search a plane's seat availability, so the claim that the seats are limited is tired, not just dishonest. So, way to go, Kayak. You're just as useless as Momondo and Skyscanner now.

Have a Problem with KAYAK: Flights, Hotels & Cars? Report Issue

Leave a comment:

Why should I report an Issue with KAYAK: Flights, Hotels & Cars?

• Pulling issues faced by users like you is a good way to draw attention of KAYAK: Flights, Hotels & Cars to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
• We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
• Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
• If you are a KAYAK: Flights, Hotels & Cars customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using KAYAK: Flights, Hotels & Cars.

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You can use our website or app to check your refund or booking status, make changes to your itinerary, or add extras such as baggage and seating. Our agents won’t be able to provide you with any more info than you already have access to. 

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For a lot of people, buying car insurance is like buying sliced bread. It’s not the most exciting purchase, and the options all seem similar. So thrifty shoppers might simply reach for the cheapest thing on the shelf. But like cheap bread, cheap car insurance may leave you wishing you spent a little more on quality.

“The cheapest is not always the best,” warns Jessica McNally, an agency owner with Goosehead Insurance in Dallas. That’s because there are lots of factors that make up a car insurance company. And while price is one of them, it’s best to look at the bigger picture.

Here’s what to look for when picking the best car insurance company.

1. Choose a financially stable company

The best car insurance companies have plenty of money on hand to pay for customers’ claims. It’s important to check an insurer’s financial stability before buying a policy, especially if it’s a smaller insurer you’ve never heard of.

There are several independent agencies that evaluate the financial strength of insurance companies. One example is A.M. Best. You can use its online search tool to find an insurer’s financial strength rating. Companies with a rating of A or higher are considered to have an excellent ability to pay out customer claims.

2. Check customer satisfaction ratings and reviews

Not every insurer is customer-first. That’s why it’s important to research the customer satisfaction of insurers you’re considering.

You can turn to surveys from companies like J.D. Power to find insurers with the best customer satisfaction scores [0] J.D. Power . Auto Insurance Customer Satisfaction Plummets as Rates Continue to Surge, J.D. Power Finds . Accessed May 21, 2024. View all sources . Or, if you don’t mind doing a little detective work, you can compare customer complaints against insurers by using the National Association of Insurance Commissioners’ website . But take other people’s emotionally charged comments about companies or agents you might read online with a grain of salt, McNally advises.

3. Look for convenience

A great auto insurer should offer multiple ways to manage a policy. For example, some insurers allow customers to use a mobile app to file and track claims. But it’s hard to tell how simple it’ll be to file a claim or perform other essential tasks, like paying your premium, before becoming a customer.

Some telltale signs that an insurer will be easy to work with are high mobile app ratings, flexible customer service hours and an easy-to-use website with helpful content. Consider asking a company representative to walk you through the claims process to learn what you’ll need to do if you have to file a claim. And pay attention to how the company communicates with you. "If they don't properly communicate, well, that's a warning sign," says Michael DeLong, a research and advocacy associate for the nonprofit Consumer Federation of America.

4. Pick an affordable company

Car insurance premiums are stretching to record-breaking heights [0] U.S. BUREAU OF LABOR STATISTICS . Consumer Price Index for All Urban Consumers (CPI-U) . Accessed May 21, 2024. View all sources , and almost half of U.S. consumers shopped for a new car insurance policy in the past year, according to an April 2024 report by J.D. Power [0] J.D. Power . Half of Auto Insurance Customers Currently Shopping for New Policies, J.D. Power Finds . Accessed May 21, 2024. View all sources . The best car insurance companies offer competitive rates and a variety of potential discounts.

It’s not hard to get car insurance quotes online from many companies. Make sure you compare the same coverage options throughout the quote-gathering process. And don’t forget to look for car insurance discounts, like breaks for being a good driver, paying your premium in full or driving a new car.

More tips to find the best car insurance

When shopping for the best car insurance, keep the following tips in mind.

Assess your needs. Before buying car insurance, take a moment to reflect on what’s important to you and your family. For example, maybe you prioritize affordability and a well-polished mobile app, but don’t need accident forgiveness .  

Consider small insurers. There are lots of small insurance companies you’ve probably never heard of. These regional insurers may provide lower rates and better customer service than the big companies you see advertised on TV.

Work with an independent agent. While it may be easy to get quotes yourself, independent car insurance agents and brokers can streamline the process. These experts vet companies and compile quotes from small and large insurers on your behalf. Independent agents and brokers can especially come in handy if you have a less-than-perfect driving record and can’t find insurance on your own.

Do your research. Search online for recent mentions of a company in the news before buying a policy, recommends DeLong. If you find a company has lots of recent lawsuits against it, you may want to think twice about signing on the dotted line. “And if they've had to pay out settlements, that's an even bigger red flag,” DeLong says.

Shop around once a year. Make a practice of shopping for car insurance every year — especially if price is important to you. Insurers adjust car insurance rates regularly, so what might have been the most affordable option last year may no longer be a bargain.

On a similar note...

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Find cheap flights to Olongapo from $411

This is the cheapest one-way flight price found by a kayak user in the last 72 hours by searching for a flight to olongapo departing on 9/4. fares are subject to change and may not be available on all flights or dates of travel. click the price to replicate the search for this deal., search hundreds of travel sites at once for deals on flights to olongapo.

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Good to know

Faqs - booking olongapo flights, how to fly to olongapo.

You cannot fly directly to Olongapo. KAYAK recommends you fly to Angeles City Clark Intl (CRK) (30.82 miles from Olongapo). From there you can rent a car or get a taxi.

What airports are near Olongapo?

The closest airport is Angeles City Clark Intl (CRK) (30.82 mi). Another nearby airport is Manila Ninoy Aquino Intl (MNL) (53.15 mi). KAYAK recommends you fly to Angeles City Clark Intl.

How far is Angeles City from central Angeles City?

Central Angeles City is 3 miles away from Angeles City.

What is the name of Angeles City’s airport?

Angeles City is served by Angeles City, also commonly referred to as Clark Intl, Diosdado Macapagal Intl, or Mabalacat City. The airport code is CRK.

How does KAYAK find such low prices on flights to Olongapo?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Olongapo.

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket to Olongapo?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Olongapo is likely to change within 7 days, so travelers know whether to wait or book now.

What is the Hacker Fare option on flights to Olongapo?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Olongapo with an airline and back with another airline.

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight to Olongapo?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Olongapo up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Top tips for finding cheap flights to Olongapo

• There is no major airport in Olongapo. It is instead served by Angeles City Clark Intl Airport.
• Enter your preferred departure airport and travel dates into the search form above to unlock the latest Olongapo flight deals.

Top 5 airlines flying to Olongapo

An excellent experience. The aircraft, crew, services, and amenities were all top notch for an economy class ticket. It has been quite a while since I've had this level of service on an airline.

Everything about this airline I like! Will definitely choose Starlux over any other airlines out there when it is available!

My husband and I like this airlines , lt looks new ,clean & good service. Then we will fly with STARLUX again. And I love their time , it is perfect for my family. See you soon.

Great experience! Food, staff, Entertainment Center, leg room was great!

Very new plane with premium economy seats reclining to 45 degrees, more than most other competitors. Staff service was excellent and friendly.

The plane is very clean. The selection of movies is excellent!

Starlux has now won me over from all other airline for Asia. They are friendly and very serviced focus with us passengers.

Great ! The services of crew members were excellent. The pilot did landing smoothly.

First time on Starlux. I was impressed. Very eager to assist flight crew

Premium Economy on Starlux- a worthwhile way to cross the Pacific. This is a great premium economy experience. The seats are comfortable, wide and provide decent foot rests. The seatback TV is large, high resolution and plenty of content. Bluetooth connection for your headset and control from your phone is available. Food was decent and in line with the cabin class. The seat could be improved by providing more lower leg support especially for taller guests (6ft myself). Cabin crew will be moving up and down the aisle a lot since the galley is in front.

Their announcement was not quite clear in Chinese. The rest is pretty good.

The hygiene of the bathrooms were terrible. Urine smells leaked out into the cabin and the seats were really tight, even for a petite woman like myself. Flight attendants did not go through the cabin enough to offer refreshments.

Fast and efficient boarding. Flight was on time. Service was very good for our long flight. First time flying with this airline and I would highly recommend.

Eva Air's Business Class is pretty decent. With the given price, I think that the food can be better.

Pleasant, comfortable, and entertaining. All told, ZERO issues with it. And sadly, so far the flight was WAY more comfortable than the hellhole that is "Lambug Beach Resort" at Badian Beach!

It was a pleasant fly with Eva Air from NYC to Taipei. The crew were friendly and the food was exceeded my expectation.

Eva air is a good airline. The seats on the way to Taipei could have certainly been more comfortable, but all in all it was a pretty good experience.

Overall the flight was what might be expected for a long haul flight to Asia in economy class. The cabin crew was attentive and the food was good. Boarding was fairly fast and easy. The one thing I found frustrating was the EVA app. It is terrible. Trying to do anything on it was almost impossible.

EVA would not help with ticket issue since they were purchased through a travel agency. Even though it was EVA ticket stock. Travel agency Budget Air didn't reissue ticket after airline change which I didn’t learn until trying to checkin on Christmas Day and there was no contact number for the agency to help. I will never use Budget Air to purchase flight again and disappointed in EVA’s refusal to help. Thankfully just under 12 hrs before departure someone from the agency was available to reissue tickets. I was starting to think we would not be flying and the stress trying to resolve was completely unacceptable.

seamless check in/ friendly staff, food is good, always love flying Eva Air

Flight attendants rude, they disappear for almost 3 hours not doing rounds to see what people needed. The laboratories were full of empty water cups, because they never come back to collect them.

The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.

Flew on an Airbus 350-900. Excellent aircraft properly cleaned and serviced. Flight crew was excellent plane departed and arrived on time. The A350 has excellent air circulation far better than the 777. I would recommend Asiana to anyone looking to fly in a clean comfortable environment. This is my second round trip flight from New York to Bangkok via Asiana and I will book Asiana again!

Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.

The entertainment screens are dated and needs to be changed to new screens. Then when we got home, I found out 2 of our luggage’s were damaged (huge) and some items stolen.

I could not choose my seat prior to check in

JetBlue's check-in was great, but there was an in-flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'NO, bathrooms are locked! Go back to your seat!' The JetBlue flight was more than an hour delay, which made me almost miss my connecting flight with Asiana. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them more than 30 mins to get a hold of maintenance and for maintenance to get started. The Asiana flight and crew were wonderful, in general. They waited for us who were delayed from the previous flight before they took off and were very kind to take my checked baggage's info. Seats were a little uncomfortable for such long flight, but service and flight attendants were great! However, my 3 checked baggages are missing! They're lost somewhere in the transition. I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all still missing! I and the CEB airport crew have sent multiple emails to both JetBlue and Asiana, and neither has responded to any of our emails. Although, I was able to get in contact with JetBlue's Interline Department who confirmed that the bags were turned over to Asiana without confirmation details.

The full flat bed was not that comfortable, hard and lumpy., too much space wasted with those bulky walls and divisions instead of making the bed 3-4 inches wider. The compartment where you put your feet is like a shoebox, poor design. Toilets of A350 are just too small, sink is too small

Aside from a LOT of turbulence the flight was perfect! The flight crew was superb and the food was delicious!

The crew attended to my needs and the foods served are delivious.

The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.

My experience with Scoot is very good. Will have no issue flying with Scoot again.

Great to have actual hot tastey meal on a flight. Well done

Excellent meal served with real utensils, cardboard served hot meals instead of plastic utensils and plastic covers. Quick service, friendly and accommodating stewards.

I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.

Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(

It was a great flight Food was great Crew was spectacular

In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.

People were so nice! Economy seats were small and cramped feeling for me. I’m slender and 6 feet tall

The singapore airline now compared before covid, I like the service before covid. SQ was the best of all airlines but now I am going to look for different airline if I am travelling in asia.

Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.

Operated by American Airlines. Very chaotic and the crew was bit rough responding any enquiries. Restricted leg space.. Qatar would have been better

Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it

It was good no problems made it on time for the next flight overseas!

The made us waiting and held our passports and boarding pass making us miss our flights

Not impressed. Only allowed one carry on on such a long flight.

The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.

Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.

To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.

Wore experience due to delay and took me 3 days to reach my destination.

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