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United Airlines Introduces Travel-Ready Center

United Airlines has unveiled a new digital solution to keep customers updated and in compliance with travel restrictions called the Travel-Ready Center.

United Airlines Travel-Ready Center

The Travel-Ready Center is a “one-stop-shop” where passengers can review their specific COVID-19 travel requirements for upcoming travel, find local testing options, and upload any testing or vaccination records that might be needed for entry.

These new features will be integrated into the United’s mobile app (and on united.com).

United already offers a Destination Travel Guide  with information on domestic and international travel restrictions. The Travel-Ready Center will build upon that by allowing passengers to pinpoint local testing centers (in certain markets) as well as upload necessary documentation ahead of check-in.

Documentation will reviewed by human eyes. If approved, online check-in will be permitted for destinations which require negative tests, allowing passengers to bypass check-in or gate agents. You’ll know if you can check in online by looking for a green “Travel Ready” badge on your reservation.

Documentation is still subject to in-person verification at the airport, so bring it along even if you are cleared in advance to travel.

In the months ahead, United plans to add visa information as well, so that all entry requirements will be clearly spelled out ahead of travel.

United’s new Travel-Ready Center is conceptually a great tool to avoid additional airport checks. Still, my hunch tells me to expect checks again at the airport, at least for the time being. Eventually, I do hope for a seamless solution in which visa, vaccination, and testing information uploaded to the United app will avoid all need for human interaction prior to boarding.

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About author.

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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This is interesting. I don’t suppose this interleaves with local websites such as the State of Hawaii? I went there over the holidays and of course had to create a profile with the state. Interestingly, UA did not check any of this upon check in to my flight (which was in first class)

Love the idea of a travel center….seemingly should make your travel seamless. However not the case. Having issues uploading my passport and no one to contact….no live person to speak with. Also enter my info online (due to the mobile issues) and it still shows as pending requirements. Re-entered info 3 times. Waste of time.

UA Travel center phone app won’t scan my passport((USA) correctly for scan to be accepted. No email address to send a scan already have on my laptop. Does not have current COLOMBIA Check mig form(immigration form). Chabot agent(live) not apparently informed re forms and scan problems. Will just go early airport.

DOCUMENT VALIDATION PAPERWORK UK – USA

I want to travel back to my native country and have no idea where I can get a Covid test

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How to change or cancel a United Airlines flight

United Airlines is one of the largest airlines in the U.S., so — especially if you live near one of its hubs — there's a good chance you'll find yourself booked on a United Airlines flight at some point in the future. But travel plans can change quickly . So it's in your best interest to know United's cancellation policy and how to change or cancel a United flight.

When United Airlines' CEO Scott Kirby announced that the airline was eliminating many change fees early in the pandemic, he significantly altered the landscape. To help you cover your bases, this guide will go through all of United's change and cancellation policies, including when you can get a United Airlines refund.

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Canceling or changing United tickets during a travel waiver

United often issues travel waivers when it expects to cancel or delay many flights. These travel waivers generally let United passengers change or cancel their flights for free, reducing congestion at the gate or the ticket counter. Specifics vary based on the given situation, so make sure to read up on the specifics of your travel waiver if you find yourself eligible to take advantage of one.

Even with change fees eliminated on virtually all flights, travel waivers can still play a key role in saving you money. When a travel waiver is in place, you can generally change to an alternative flight with the same routing and avoid paying any fare difference as long as you stay in the same cabin as your original ticket. You'll also find more flexibility on routing and sometimes even alternate destination airports.

United usually shows travel waivers at the top of its homepage. Further, United will usually email you if you're eligible for a travel waiver. So, keep an eye on your inbox if you think a travel waiver could be in effect for your travel dates.

Note that if you booked a United flight through an online travel agency (OTA) like Kayak or Expedia, you might not be able to change or cancel your ticket on United's website. Instead, you will likely have to call the OTA through which you booked your ticket to request a change or cancellation. Thankfully, all fees covered by the waiver will still be waived — though your call experience may not be ideal .

The exception to this rule are tickets booked through the Chase Ultimate Rewards portal , Capital One Travel portal or Amex Travel . You can change United airfare booked through these portals on the United website, which can save you a ton of time compared to changing or canceling over the phone. To do this, find your itinerary on the United website and click the cancel or change buttons at the top of the screen.

Related: Why you should think twice before booking with an obscure online travel agency

Changing or canceling paid United tickets

Canceling or changing paid United tickets is much less painful than it used to be. However, one type of paid United ticket isn't eligible for changes or cancellations: basic economy fares . Unfortunately, you can only adjust these fares under very specific circumstances.

If you're not eligible for a waiver, you generally won't be allowed to make any changes at all to your basic economy ticket. For pretty much everything else, the answer is easy. If you're traveling within the United States (including Alaska and Hawaii), Canada or Mexico, there are no change fees. And, there are no change fees if you book an international flight that originates in the U.S.

Generally, United won't issue refunds to your original form of payment for canceled tickets. Instead, you'll be issued a travel certificate that you can use toward a future flight. This certificate will be for the value of your ticket minus the cancellation fee incurred. For example, in the case of a $300 domestic ticket from Newark to Chicago, you'll receive a $300 voucher. If you rebook that flight a month later for $200, you'll receive a new voucher for the remaining $100. Note that you still must use the new voucher within one year of your original ticketing date, so you can't extend the booking time frame by purchasing a cheap ticket with part of your voucher.

Refundable fares can be canceled and refunded to the original form of payment any time before the flight departs. These tickets can be canceled online or by calling the United Reservations desk, though we highly recommend canceling online to save time.

Related: How to refund a nonrefundable airline ticket

Changing or canceling United award tickets

As you'd expect, United award tickets can be changed or canceled too. When United announced the elimination of change fees on paid tickets, they also did away with many of the fees associated with changing award tickets and redepositing miles. If you're just changing your flight, you won't pay any fees at all. However, you may have to pay a fee to redeposit miles into your MileagePlus account.

Related: Best credit cards for flying United

The exact amount you'll pay to redeposit the miles from an award ticket depends on your United Premier elite status and when your flight departs. You'll pay less to redeposit the miles from a ticket if you cancel further in advance, and those with elite status will receive a discounted (or completely waived) redeposit fee, depending on their elite status tier.

There are currently no fees to cancel and redeposit miles 31 or more days before departure for all customers. But here's how much you can expect to pay to redeposit miles if you need to cancel within 30 days of departure.

Interestingly enough, United is one of the only airlines that will refund your mileage if you don't show up for a flight. A mileage redeposit after a no-show costs $125 regardless of your flight or status tier. While this is a hefty price to pay, it can be worth it if you forget to cancel an international business-class trip or another high-value award ticket .

You can change or cancel a United award ticket by finding your reservation on the United website and clicking either the cancel or change flight options at the top of the screen. Mileage redeposits from canceling United award tickets will generally appear in your account the same day United processes the cancellation.

Related: How to book multiple trips for the price of one by maximizing United's routing rules

Changing or canceling United tickets booked with credit card points

United tickets booked through credit card travel portals like the Chase Ultimate Rewards travel portal , Amex Travel or Citi ThankYou Travel portal are treated like revenue tickets. That means they follow the rules above and carry virtually no fees for changing or canceling.

Related: When is it better to use the Chase portal instead of airline transfer partners?

How do you change or cancel your United flight?

United flights booked through United.com can be canceled or changed right on the United website. To do this, head to United's website and do the following:

• Log in to your United account.
• Click the "My trips" button on the homepage.
• Click the "Manage trip" button to the right of the trip you'd like to change or cancel.
• Click the "Change flight or Cancel flight" button at the top of the screen.
• Follow the on-screen prompts.

When you cancel a paid ticket, United will send you a voucher to use toward a future United purchase.

If you're unable to access your reservation online — for example, if you booked with an OTA — you must call the OTA you booked with to cancel or change your ticket.

Finally, United also offers same-day changes for both paid and award tickets. As part of eliminating change fees, United also got rid of the same-day change fees for all MileagePlus Premier members. If the fare bucket you originally booked isn't available on the flight you want to change to, you will need to pay the fare difference.

In the case of award tickets, there must be a flight available in the same cabin you booked to change your flight. You can make same-day changes at check-in or by pulling up your reservation and selecting the same-day change option.

Related: Going home a day early: A successful use of United's no change fee policy

When can you get a United Airlines refund?

With change fees a thing of the past (at least for now), purchasing the cheapest paid tickets on United still means that you won't get your money back. In most cases, you'll receive a voucher to use for a future flight. But, there are still a couple of instances where you can get a refund back to your original payment method.

Within 24 hours of booking

The U.S. Department of Transportation requires that all airlines give customers a 24-hour window to cancel flights after booking , as long as your reservation is ticketed at least seven days before departure.

During this grace period, you can cancel your ticket on United.com with no penalty and all refunds will be processed to the original form of payment. This is a great way to lock in a price while you finalize other travel arrangements, since your ticket isn't non-refundable until 24 hours have elapsed.

Do note that group tickets and tickets purchased using an e-certificate are ineligible for a refund during the 24-hour grace period.

Schedule changes

You may be able to cancel a United flight for free if you experience a significant schedule change. This usually happens when you book a flight far in advance, as United doesn't finalize its flight schedules until the beginning of each season.

United's refund policy includes a bit of uncertainty about whether a schedule change qualifies for a refund, though. The policy states, in part:

Provided that if such alternate transportation results in a significant change to the originally scheduled departure or arrival times and the Passenger chooses not to accept such alternate transportation, United will (at the Passenger's request) provide a refund.

Even in this case, the airline will process your refund in the form of a flight credit. If you haven't used this statement credit within a year, you can ask United for a refund to your original payment method.

Alternatively, you can ask United to accommodate you on a different flight if the new schedule doesn't work for your travels.

United will notify you about these changes as soon as they're made, but you should make a habit of reviewing your itineraries proactively, too. If you're subject to a flight change, United will ask you to accept the new changes when you pull up your itinerary online.

Flight cancellations

There are times when airlines may cancel your flights outright. There are a few times when this can happen well in advance of your planned travel. One is when an airline anticipates decreased demand on a route, and another is when an airline makes major changes to its route network.

You could also deal with a last-minute cancellation due to weather, mechanical problems or issues with your flight crew. If you're subject to an outright cancellation on United, you can ask United to accommodate you on a different flight. Likewise, you may have luck asking for a full refund of your ticket.

Related: Why you should wait to change or cancel your flight if you want your money back

Special circumstances

There are several other circumstances where United may waive cancellation fees . For example, the death of a traveler on your itinerary or a change in military orders will generally make you entitled to a full refund of your ticket without penalty. Just make sure to have documentation on hand to prove this special circumstance.

Further, even if your specific reason for canceling or changing a flight isn't covered by a waiver, there's no harm in calling United to plea your case. A sympathetic phone representative may offer a one-time exception and cancel your flight without a fee. Just make sure to be friendly to the representative regardless of the outcome.

Bottom line

Canceling a trip is never fun, but knowing United's cancellation policy and how to avoid fees can help. Make sure to keep these tips in mind the next time you need to cancel a United flight. Doing so could save you hundreds of dollars if you're subject to a travel waiver, schedule change or another circumstance that could make you eligible for a fee waiver or refund.

Additional reporting by Edward Pizzarello.

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Travel Checklist

Before packing.

• Start with an EMPTY bag (make sure all pockets and compartments don’t have any items in them)
• 3.4 ounces or less per container
• 1 quart size, clear, plastic, zip top bag (all liquids must fit in bag)
• 1 bag per passenger
•   Review the prohibited items list for both carry-on and checked baggage.
• If purchasing a baggage lock, be sure to look for those that are TSA recognized.
• Tape a card with your name and contact information on your electronics.

When Packing

• Pack items in layers (shoes one layer, clothes one layer, electronics one layer, etc.)
• Firearms are only allowed in checked baggage and must be unloaded, placed in a locked, hard-sided container and declared to your airline.
• All fireworks contain explosive materials and are not permitted in checked or carry-on baggage.
• Do not pack items such as box cutters, utility knives, and razors in carry-on luggage. Razor blades intended for shaving that are enclosed in a safety cartridge in which the blade cannot be removed are permitted.
• Pack large electronics on top layer of carry-on for screening accessibility.
• Place your 3-1-1 bag with liquids, gels and aerosols in the front pocket of your carry-on for accessibility.
• If traveling with a pet, be sure to bring a leash so carriers can be properly screened.

Before Leaving for the Airport

• Give yourself enough time to arrive at the airport early.
• Wear easily removable shoes.
• Passengers with a disability or medical condition may call ahead to the TSA Cares toll free helpline at (855) 787-2227 .

Before Entering the Checkpoint

• Eligible passengers look for the TSA PreCheck® lane for expedited screening at participating airports.
• Have your  ID and boarding pass out for inspection.

In Standard Screening Lane

• Remove the 3-1-1 liquids bag and place it in the bin.
• Ensure pockets are empty (keys, tissues, currency, wallets, cell phones, etc.) and remove bulky jewelry (valuable items can be placed in carry-on).
• Remove your shoes and place them directly on the X-ray belt.
• Remove personal electronic devices larger than a cell phone from your carry-on bag and place them into a bin with nothing placed on or under them for X-ray screening. (E.g. laptops, tablets, e-readers and handheld game consoles.)
• Remember to check the bins and collect all belongings after going through screening.

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Secure .gov websites use HTTPS A lock ( Lock Locked padlock icon ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

International travel documents for children

See what documents a child needs to travel to or from the U.S. alone or with a parent or relative.

Children traveling to the U.S.

All children, including infants, must have their own travel documents such as a passport or document from a Trusted Traveler Program to enter the U.S. If you travel or are going to travel with a child, consider taking the following documents:

• If the child is traveling with only one of their custodial parents, they must have a letter of consent, preferably in English and notarized, from the other parent or signed by both parents. The letter should say "I acknowledge that my son/daughter is traveling outside the country with [the name of the adult] with my permission."
• If one parent has sole custody of the child, a copy of the custody document can take the place of the other parent's letter.
• Parents who frequently cross the border by land with a minor must always carry a letter of permission from the other parent.

U.S. citizen children traveling abroad

Ports of entry in many countries have security measures to prevent international child abduction . If you are traveling alone with your child, you may be required to present documentation proving you are the parent or legal guardian. You may also need a letter of permission from the other parent for your child to travel. 

If your child travels alone, depending on the country, they may be required to present a notarized letter from both parents or their legal guardian. If a minor is traveling abroad and is not accompanied by both parents or a legal guardian, contact the embassy or consulate of the country you will be visiting and ask about entry and exit requirements for that country.

LAST UPDATED: December 6, 2023

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United Airlines 4+

United airlines.

• #8 in Travel
• 4.8 • 6.3M Ratings

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Meet the United app From planning, to booking, to day of travel, we’ve got you covered. On our app you can: • look for flights across our global network and book them easily for yourself, or your friends and family • check in for your flight and get your boarding pass before you get to the airport • change seats, or flights, if something better becomes available • make sure you’re prepared for your trip with our Travel-Ready Center • add your bags, drop them at bag drop shortcut, and track them along your journey • use our built-in terminal guide to find your gate and navigate the airport with ease • watch movies, play games, and pay for inflight snacks and drinks while you’re in the air • enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app • talk, text or video chat with an agent if you have any questions about your trip • figure out your next move if your flight is delayed or cancelled

Version 4.2.6

We continue to make enhancements to help make the app easier to use and provide more consistency.

Ratings and Reviews

6.3M Ratings

Incredibly frustrating experience!

Not sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service. Sincerely, Thomas Lawhead

Great Agent Frustrating online system

And checking in I had two experiences: the first was online, and was extremely frustrating, and did not provide options, reflecting my personal circumstances. Additionally, I couldn’t find a phone number for customer service while I was trying to check in and encountering problems, me so I had to engage a separate search. The second experience wash great: with the help from your agent Gretchen. Gretchen positively delightful. I explained my handicap to her and she help me find appropriate accommodation. She however didn’t have authority to help me with the United online system failure regarding my baggage check. Luckily with her help and encouragement, iI reengaged the online check in. I want to make a special point of stating that with Gretchen’s help and courtesy, what seemed on the verge of becoming a very bad experience ruined to a satisfying one. She was very charming and polite and found creative way to sort out my personal problem. The problem she was not able to help me with, is my coming that comparing United economy class, to those of other airlines like Jet Blue, American Southwest Delta, and and all the international airlines I use. The best airlines (Southwest, Jet Blue, Jet Blue, for example allow economy customers one free, checked bag, and addition to the carry-on. Except for the lovely agent, Gretchen, I was very disappointed in United Airlines performance so far with regards to this flight.

Frustrating experience

Had a bad experience last night at Aspen Airport. Flight was delayed because of an incoming aircraft delay. Notification was horrible, leading many people to go to the airport and wait for four hours. Fortunately I have a residence nearby and was able to go back to my house and wait there. There was, of course the expense of the Uber. Then got back to the airport around 945 pm and everything seemed good -we loaded on the plane and pulled away from the gate and then had to cancel because of lack of deicing equipment. I was automatically rebooked to this morning. That flight time changed suddenly a little after 7 am and then when I went on your app to rebook, it offered the option of choosing standby without losing your original confirmation. I went to do that, but was unable to do anything other than confirm a different flight. I did that, despite that not being my preference, and then was not assigned to a seat. When I went to choose seats, the first class seats which I had paid for in my previous flight were not available. No big deal. But when I went to choose an exit row seat, it wanted to charge me $69 more despite the fact that I had originally had a first class booking. I spoke to an agent via the text option and she was unable to help me! What’s the point of having a customer service agent if they can’t provide service to the customer? overall, United has some big issues and needs to understand that there has to be a focus on the customer.

App Privacy

The developer, United Airlines , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Search History
• Sensitive Info
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

Get all of your passes, tickets, cards, and more in one place.

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Make an Appointment at a Passport Agency

Life-or-Death Emergencies

Courier and Expeditor Companies

Our passport agencies and centers :

• Process all applications we receive from acceptance facilities and by mail, and
• Serve customers by appointment only who have urgent travel to a foreign country in the next 14 calendar days, or need a foreign visa in the next 28 calendar days

The U.S. Department of State runs each passport agency and center. An agency and center is different than acceptance facilities which may include post offices, libraries, and local government offices.

Avoid the stress of needing to visit a passport agency or center for urgent travel. Apply early at an  acceptance facility  or  renew by mail .

Steps to Make an Appointment for Urgent Travel

I have not yet applied.

Follow these steps to make an appointment:

• Go to our  Online Passport Appointment System .
• Enter information about your travel plans to see if you qualify for an appointment. You may make an appointment for up to seven members of your household.
• Enter your email address. We will email you a code which you must enter to continue making an appointment. Check your junk or spam folder if you do not see the code in your inbox.
• Enter your mobile phone number. We will send you a text message with another code you must enter to continue making an appointment.
• Complete the process of scheduling your appointment. 
• Check your email for a message confirming the details of your appointment. The system will hold your appointment for 15 minutes. If you do not confirm your appointment within 15 minutes, you will need to start over.
• If you need to cancel or change the appointment, click the link in the confirmation email to get information about your appointment. 

I have already applied

• Call  1-877-487-2778  from 8:00 a.m. to 10:00 p.m. Eastern Time on Mondays through Fridays, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Se habla español. 

If you are deaf or hard of hearing, call  1-888-874-7793  for TDD/TTY teletype services. 

• We will provide you unique information that we will check on the day of your appointment to confirm your appointment is legitimate. If you are not the appointment holder, the passport agency or center will not be able to see you.
• If you need to cancel or change your appointment, please call us. We will give your appointment to a new customer calling to make an appointment. You cannot transfer your appointment.

Frequently Asked Questions

How do i know which location is processing my application and has my documents.

The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System . 

How and when should I contact a passport agency or center by mail?

You can find an agency or center's mailing address on each agency or center webpage. You can contact our locations by mail if:

We sent you a letter : If we need more information to process your application , we will send you a letter in the mail. Send the information to the full mailing address in Sterling, VA listed on your letter. Do not send information to the agency’s physical address.

Map of Passport Office Locations

Make an appointment at a passport agency or center.

We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service . You cannot walk-in. 

Not Yet Applied : Make an appointment online

Already Applied : Call  1-877-487-2778 . Se habla español.

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