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Travel & Tourism 0471 Past Papers Download | Cambridge IGCSE

Travel & Tourism 0471 Past Papers ─ Cambridge IGCSE

Travel & Tourism 0471 Cambridge IGCSE Past Papers are essential for anyone who wants to prepare for the IGCSE Travel & Tourism 0471 exams. They provide valuable information about the exam format and what to expect on the day of the test. Additionally, they can help you identify your strengths and weaknesses so that you can focus your studying accordingly. Past papers are also a great way to familiarize yourself with the IGCSE Travel & Tourism 0471 exam format and get a feel for how the questions are typically structured.

We have a wide selection of Travel & Tourism 0471 Cambridge IGCSE papers from previous years, all available for download. Whether you’re looking for practice material or just want to see what IGCSE Travel & Tourism 0471 exams are like, past papers are a great resource. You can find them here! We have a wide variety of papers from different years, so you can choose the ones that best suit your needs. Just click on the year you want, and you’ll be able to access the past papers.

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Travel and Tourism - 0471 IGCSE Cambridge International Examination

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2020 - 2022 Syllabus 2020 - 2022 Syllabus update 2019 Syllabus

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Travel & Tourism 0471 Past Papers

Programmes & Qualifications

Cambridge igcse travel and tourism (0471).

• Syllabus overview

Cambridge IGCSE Travel and Tourism is designed to help meet the need for skilled and knowledgeable individuals in this rapidly diversifying industry.

The syllabus:

• provides an understanding of the nature of travel and tourism globally, nationally and locally
• develops the concepts, models and theories used within the industry
• highlights the importance of sustainability, resilience, the customer, destinations and marketing in travel and tourism
• enhances learners' analysis, interpretation and evaluation skills.

The syllabus year refers to the year in which the examination will be taken.

• -->2023 Syllabus (PDF, 390KB)
• -->2024 - 2026 Syllabus update (PDF, 136KB)

Syllabus updates

We have updated this syllabus to make it clearer and more accessible for both teachers and learners and to make sure that it reflects current educational thinking.

What are the main changes to the syllabus?

To support teachers and learners we have:

• removed the coursework component to ensure a fair and valid qualification for all candidates
• updated the subject content to reflect current developments in travel and tourism by moving, updating and adding new topics such as sustainable and responsible tourism
• presented the content in a more logical way by no longer splitting the content into specific Paper 1 and Paper 2 content, meaning both papers may now draw from any section of the content
• increased the number of assessment objectives (AOs) from three to four to ensure a smoother progression for learners on to Cambridge International AS & A Level Travel & Tourism qualification, which uses the same set of AOs.

What are the main changes to the assessment?

• Paper 1 now covers the introductory key concepts, customer service and impacts of tourism at destinations, whereas Paper 2 has now widened its content and focuses on the management and marketing of destinations.
• We have reduced the number of marks in both papers to 80.
• The duration of both papers has decreased, Paper 1 is now 1 hour 30 minutes, and Paper 2 is now 2 hours.
• We have revised the mark schemes for both papers.

When do these changes take place?

The updated syllabus is for examination in from June 2024 onwards. Examinations are available in June and November. Please see the 2024-2026 syllabus above for full details.

Coming soon

We are developing a comprehensive range of resources to help teachers deliver this updated syllabus.

We aim to provide a scheme of work and other relevant classroom resources. Example Candidate Responses will be available following the first examination in 2024. Visit the School Support Hub from June 2022 onwards for details.

Endorsed resources

Cambridge IGCSE and O Level Travel & Tourism (Second edition) (Cambridge University Press)

Engage students with global case studies on topics such as domestic tourism, along with questions to develop their critical thinking skills. Includes key word definitions and opportunities for group/pair work. Digital Teacher’s Resource also available.

Read more on the Cambridge University Press website

School Support Hub

Teachers at registered Cambridge schools can unlock over 30 000 teaching and learning resources to help plan and deliver Cambridge programmes and qualifications, including Schemes of work, Example candidate responses, Past papers, Specimen paper answers, as well as digital and multimedia resources.

Schemes of work

Example responses, past papers, specimen paper answers.

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• Past papers, examiner reports and specimen papers
• Published resources

TOURISM GRADE 12 QUESTIONS - NSC EXAMS PAST PAPERS AND MEMOS NOVEMBER 2020

TOURISM GRADE 12 NOVEMBER 2020 NATIONAL SENIOR CERTIFICATE

INSTRUCTIONS AND INFORMATION Read the instructions carefully before answering the questions.

• This question paper consists of FIVE sections.
• Answer ALL the questions.
• Start EACH question on a NEW page.
• In QUESTION 3.1, round off your answers to TWO decimal places.
• Show ALL steps for the calculations.
• You may use a non-programmable calculator.
• Use the mark allocation of each question as a guide to the length of your answer.
• Write neatly and legibly.
• The table below is a guide to help you allocate your time according to each section.

SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 D. 1.1.1 A compulsory vaccination for tourists entering or leaving high-risk areas:

• Yellow fever

1.1.2 When flying across many time zones, passengers are advised to adjust the time on their watches to …

• two hours ahead of local time.
• one hour ahead of local time.
• one hour behind local time.
• the local time of the destination city.

1.1.3 GDP is the total value of …

• tourism services provided and experienced in a country.
• manufactured goods produced and supplied in a country.
• goods and services produced in a country annually.
• the annual net profit of the services industry in a country.

1.1.4 The IDL is an imaginary line that …

• splits countries into three different climatic regions.
• causes changes to the day and date of a country.
• divides the earth into the Northern and Southern Hemispheres.
• runs from east to west on the globe.

1.1.5 The reason why the time zones of the United States of America (USA) stretches from -4 to -8 on a time zone map:

• Because the USA is divided into many districts.
• It is a decision taken by the people of the USA.
• Because of the position of the moon.
• Because of the size of the country.
• Brandenburg Gate
• Great Wall of China
• Great Pyramids of Giza

1.1.7 The … is located between Canada and the United States of America.

• Niagara Falls
• Victoria Falls
• Angela Falls
• Tugela Falls

1.1.8 The Dome of the Rock and the Wailing Wall are two world-famous icons found in …

1.1.10 The main role of UNESCO:

• Protection and development of World Heritage Sites
• Protection of the South African economy and its people
• Promote cruelty against animals in captivity
• Promote ethical behaviour amongst staff

1.1.11 An employee has the right to receive this document upon his/her termination of employment:

• Tax refund slip
• Certificate of service
• List of fringe benefits
• Receipt for legal fees

1.1.12 Regulations relating to the use of strong perfumes at work:

• Personal hygiene
• Personal aura
• Emotional integrity
• Emotional stamina

1.1.13 When an employee in the tourism industry works on a public holiday, the employee is entitled to ...

• five days additional leave.
• time off equivalent to two months.
• payment at double the normal rate.
• reduced annual bonuses.

1.1.14 The boutique hotel in the Cradle of Humankind attracts tourists because its roofs are planted with grass to blend into the surrounding Highveld. This accommodation establishment is …

• shopping friendly.
• socially friendly.
• economically friendly.
• environmentally friendly.

1.1.15 The staff of a tourism IT company provided gifts and clothes to a children's home. This donation is regarded as …

• environmental conservation.
• a corporate social investment.
• infrastructure development.
• cultural preservation.
• 14 million.
• 10 million.

1.1.18 An example of an unforeseen occurrence:

• A royal wedding
• Outbreak of COVID-19
• World Travel Market
• The Olympic Games

1.1.19 Foreign market share refers to the …

• number of local businesses that sell branded products to domestic tourists in South Africa.
• number of domestic tourists who visit the nine South African provinces in a one-year period.
• percentage of the industry earned through inbound tourism to South Africa.
• length of stay per tourist in Gauteng over a specified time period.

1.1.20 Technology that will give tourists quick access to travel-related information:

• Photocopier
• Fax machine
• Pocket calculator

(20 x 1) (20) 1.2 Give ONE reason for the decline in inbound arrivals to South Africa by choosing from the list below. Write only the reason next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 bank buying rate. negative perceptions; severe droughts; visa processing; inadequate flights; canned hunting; film permits 1.2.1 A serious shortage of water, resulting in water restrictions in certain major tourism cities in South Africa 1.2.2 Limited air transport to South Africa from certain African and overseas destinations 1.2.3 Difficulty to obtain rights to make movies and documentaries in South Africa 1.2.4 Killing wild animals for the purpose of trophies in a confined area, such as a fenced-in camp 1.2.5 International tourists choose not to visit South Africa due to bad publicity in foreign media (5 x 1) (5) 1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 passport. 1.3.1 A conference venue should (sell/brand) its stationery, like pens, writing paper and folders, provided to conference goers. 1.3.2 Brainstorming is used when (choosing a name/opening a bank account) to ensure brand recognition. 1.3.3 The (slogan/logo) forms part of the trademark of a tourism business. 1.3.4 (Itinerary cancellation/Marketing material) is a factor that contributes to the professional image of a tour operator. 1.3.5 The procedures to follow when dealing with complaints in a tourism business will be found in the (customer service policy/contract of employment). (5 x 1) (5) 1.4 Choose a customer feedback method in COLUMN B that matches the description in COLUMN A. Write only the letter (A–F) next to the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 G.

(5 x 1) (5) 1.5 Arrange the cities in the CORRECT order from west to east. Write the five cities in the correct order next to the question number (1.5) in the ANSWER BOOK.

• Cape Town (+2)
• San Francisco (-8)
• Delhi (+5.5)
• Rio de Janeiro (-3)

(5 x 1) (5) TOTAL SECTION A: 40

• Angela flew from Cape Town International Airport to San Francisco.
• Her flight departed from Cape Town at 17:00 on 21 October.
• The flight stopped at the Cape Verde Islands en route to San Francisco.
• The total flying time, including the stopover time in the Cape Verde Islands, was 23 hours.

2.3.1 Give ONE reason why the flight stopped at the Cape Verde Islands. (2) 2.3.2 Calculate Angela's time and date of arrival in San Francisco. (6) 2.3.3 After spending some time with family in San Francisco, Angela continued on her trip to Dallas. She arrived in Dallas at 08:00 on 8 January. Calculate at what time Angela's flight departed from San Francisco if the flight was 3 hours long. (6) [38]

QUESTION 3 3.1 Study the foreign exchange rate table below and answer the questions that follow. FOREIGN EXCHANGE RATES Rand per foreign currency unit

3.1.1 A South African tourist returns from the United Kingdom with £2 500. Calculate how much the South African will receive in rand. (3) 3.1.2 You have a friend who is studying in the United States of America. It is your friend's birthday and you would like to transfer R1 800 into his account as a gift. Calculate how much your friend will receive in US dollars. (3) 3.2 It is important for sustainable tourism to find a balance between the impact on the environment and the economic benefit to the tourism industry. Write a paragraph to explain how a strong rand would be able to achieve this balance. Your paragraph must include:

Sustainable tourism practices

A balance between economic and environmental benefits for the tourism industry

Job creation (3 x 2) (6)

[12] TOTAL SECTION B: 50

• Sad and depressing past(4)
• Problems in the present (4)

4.2.3 Recommend TWO ways in which Auschwitz can be maintained as a tourist attraction. (4) [27]

• A crew member should never argue with a guest. Instead, any complaints lodged by a guest need to be reported to the supervisor immediately.
• Never invite a guest into the crew quarters and never accept invitations to socialise with guests.
• Be aware that parents with young children may misinterpret crew interaction with their children.
• A crew member must be careful not to give too much attention to one particular guest when it comes to service delivery, as this can be misinterpreted.

7.2.1 Choose the correct option within brackets. The training above forms part of the company's (code of conduct/ annual service bonus). (2) 7.2.2 Explain ONE reason why Exquisite Rail conducts this type of training session regularly. (2) 7.2.3 Identify TWO examples of crew behaviour in the dialogue that could be considered a violation of the code of conduct. (4) [14]

QUESTION 8 8.1 Study the information below and answer the questions that follow.

8.1.1 Explain the term voluntourism. (2) 8.1.2 Identify the pillar of the triple bottom line highlighted in the volunteer programmes. (2) 8.1.3 Explain the role of Fair Trade Tourism in this programme. (2) 8.1.4 In a paragraph, discuss the impact of voluntourism on community development. The paragraph must include:

• Skills development
• In the Spirit of Ubuntu
• Research South Africa before arrival.
• Learn a few words in the local language.
• Learn about the cultures of the area.
• Support locally made crafts.
• Support community outreach programmes.
• Support local businesses.

8.2.1 Explain ONE way in which a tourist shows responsible behaviour by learning a few basic words in the local language. (2) 8.2.2 Give ONE reason why supporting local businesses in B is economically responsible. (2) [16] TOTAL SECTION D: 30

9.2.1 Identify in the graph above the province that received the largest volume of tourists in 2017. (2) 9.2.2 Give ONE reason for the trend in QUESTION 9.2.1. (2) 9.2.3 Give the percentage of visitors to Limpopo. (2) 9.2.4 Limpopo shares a border with Zimbabwe. Explain why Limpopo's location attracts high visitor numbers in comparison to other provinces. (2) [24]

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IGCSE Travel and Tourism Past Papers

Igcse travel and tourism 2019 past papers.

Complete IGCSE Travel and Tourism 2019 Past Papers Directory IGCSE Travel and Tourism October & November Past Papers 0471_w19_gt 0471_w19_in_11 0471_w19_in_12 0471_w19_in_13 0471_w19_in_21 0471_w19_in_22 0471_w19_in_23 0471_w19_ms_11 0471_w19_ms_12 0471_w19_ms_13 0471_w19_ms_21 0471_w19_ms_22 0471_w19_ms_23…

• Post author: CIE Notes Team
• Post published: March 7, 2020
• Post category: IGCSE Travel and Tourism Past Papers

IGCSE Travel and Tourism 2017 Past Papers

Complete IGCSE Travel and Tourism 2017 Past Papers Directory IGCSE Travel and Tourism May & June Past Papers 0471_s17_gt 0471_s17_in_11 0471_s17_in_12 0471_s17_in_13 0471_s17_in_21 0471_s17_in_22 0471_s17_in_23 0471_s17_ms_11 0471_s17_ms_12 0471_s17_ms_13 0471_s17_ms_21 0471_s17_ms_22 0471_s17_ms_23 0471_s17_qp_11 0471_s17_qp_12…

• Post published: October 17, 2018

IGCSE Travel and Tourism 2018 Past Papers

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IGCSE Travel and Tourism 2011 Past Papers

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IGCSE Travel and Tourism 2012 Past Papers

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IGCSE Travel and Tourism 2015 Past Papers

Complete IGCSE Travel and Tourism 2015 Past Papers Directory IGCSE Travel and Tourism May & June Past Papers 0471_s15_gt 0471_s15_in_1 0471_s15_in_2 0471_s15_ms_1 0471_s15_ms_2 0471_s15_qp_1 0471_s15_qp_2 IGCSE Travel and Tourism October & November Past Papers 0471_w15_gt…

IGCSE Travel and Tourism 2016 Past Papers

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IGCSE Travel and Tourism 2014 Past Papers

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IGCSE Travel and Tourism 2013 Past Papers

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IGCSE Travel and Tourism Syllabus

Complete IGCSE Travel and Tourism Syllabus Directory 203947-2017-2019-syllabus 414148-2020-2022-syllabus

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