tenon tours

Tenon Tours

Review Highlights

“ We did 2 weeks booked with Tenon Tours to Ireland and Scotland and would tell you it was worth it! ” in 24 reviews

“ Barbara Brown and Nicole Adams helped us put together the most fantastic trip - beyond our expectations. ” in 3 reviews

“ Pre-trip , the Tenon staff listened to our interests and customized a tour that exceeded expectations. ” in 2 reviews

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16394 Samuel Paynters Blvd

Milton, DE 19968

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About the business.

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Business Owner

Tenon Tours specializes in creating personalized tours to the finest destinations in Europe, including the United Kingdom, Ireland, Italy, Iceland, France, Switzerland, Spain and Portugal. We proudly offer exclusive By-Your-Side Service℠, our personal concierge service that includes a 24/7 emergency traveler hotline and mobile app that conveniently stores all your travel documents, including your itinerary, in one place. …

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Overall rating

My agent was -so so- helpful. I had this entire trip planned, this ambitious 2 week long vacation for 7 they were accommodating. Then - oops - nevermind I'll have to take this part out. And darn, I'll have to take off a few days. Uh oh, now it has to be a few months later than I thought. Ok I'm so so sorry Manisha (my agent) I can't do it at this time... Anyway, despite being a terrible customer, I was still given so much patience, information, an entire itinerary. When I had to opt out they gave me a full refund for my initial payment. They could've kept it for all the time I took, I would've understood, but they weren't about to. I can't say I have used them yet, so maybe I shouldn't be writing this, but I also just couldn't go on with out at least saying thank you. Before too long I will be sending another letter to my previous agent for a legitimate trip and I wouldn't go anywhere else.

Had a great 14 day trip to Ireland and Scottland. Stephanie did a phenomenal job and had good communication with the entire planning process. One of The B&Bs they booked us in was definitely the best placed we have ever stayed. We had 2 issues during the trip and the by your side 24/7 services worked as intended. Looking back I would have changed a few things but they were so minor I wouldn't count them as a negative Definitely will use them for another trip to Europe.

Aug 7, 2023

Hi Jacob, Thank you for these comments. We are thrilled you enjoyed your time in Ireland and Scotland with Tenon Tours—and that even one of your accommodations was so very memorable! It's great to hear you felt we communicated thoroughly throughout the planning process, which is always our goal, and that we were able to resolve those two issues quickly with our 24/7 traveler hotline. We would love to travel with you again soon! Thank you for choosing Tenon Tours.

Maggie and Natasha consistently dropped the ball on planning our Scotland tour. With COVID, we worked with them on and off for 4 years planning this trip. I don't know if they forgot about us but it seemed they scheduled things last minute and they did not take our overall experience into consideration. For example, with only 4 full days in Scotland, we spent 3 of them in the car. Our driver was not an expert guide as promised but rather a driver that took us from point A to point B with no guidance or commentary at all. I will never use Tenon Tours again as I can easily plan a much better trip without the cost.

Jul 11, 2023

Hi Jill, On behalf of the entire Tenon Tours team, I apologize your experience was not as expected. We want our customers to feel cared for at all stages of our booking and travel process, and we also want the trip to be incredible from start to finish. Our team has had a chance to review your feedback internally, and we will use it to improve guest experiences in the future. We understand you had a moment to speak with Maggie over the phone this morning. We do hope that was a helpful call. I do know there was a discrepancy with your Castle stay—when we received that information during booking, we did not catch that the incorrect dates were listed. This is a big oversight on our part. While we were able to arrange 50% off your dinner on June 29, we know that doesn't make up for the extra time you spent in the car. Thank you for the feedback on your driver-guide experience as well. This is not what we would have wanted for our travelers. Again, we use comments like these to better our future bookings. Ultimately, we hope your time in Scotland was enjoyable. Thank you for choosing Tenon Tours.

A small group of us booked a St Patrick's Tour with Tenon. The communication prior to the tour was excellent, with multiple communications being sent out beforehand. Once on the tour, we were pleased with the quality of the hotels and the transportation between towns. It was helpful to have each of our hotels in the inner circle of each city where we could walk only a short distance to activities, sight-seeing, pubs, and restaurants. We always felt safe, even at night. We did have a "hiccup", which is common for group tours. Sometimes a voucher can be left out, etc, so check all your documents prior to leaving. In our case, when we notified Tenon, they immediately emailed us back. They proposed a resolution during the tour and we received an email from their management. In the end, we were satisfied with their customer service and our memories are of a beautiful Ireland and our desire to return. It's important to note that after our return, Tenon called us and emailed us regarding the trip. Most tour companies simply forget you and care only to book additional people for their trips. In this case, Tenon never once offered any type of a lame excuse for the hiccup. Instead, they took full responsibility and made it right. We look forward to taking another trip with Tenon and we recommend using them for the tours that they offer.

We booked our Ireland tour, interacting through Barbara and then Katie. Our tour included two add-ons, a pre-trip and a post-trip, all Ireland and N. Ireland. Each tour is built on what you want included. Transportation was included on our tour from the airport to the hotel, from doorstep of one hotel to the next, and then at the end back to the airport. Each of the hotels were in the city centers, were clean, and had really good breakfasts. The transportation from one city to the next was on newer dependable vehicles that were in good shape. Communication between Tenon and us was really good, both personally and in email.

We purchased a land tour package through Tenon Tours for Ireland and their travel insurance through their Trip Mate company which stated we could cancel "for any reason". Our flights were cancelled and Ireland required US travelers to self quarantine in the hotel for 14 days. Tenon Tours stated that "no one saw this coming" (Covid 19) and, therefore, it was not covered so no refund would be issued. After many requests for different document (resulting in months of delay), email "conversations" and very long phone calls we were issued travel vouchers for future travel. Our requested refund for the money under the insurance policy has been repeatedly denied. Think very hard before using this company and their Trip Mate travelinsurance!

Business Manager

Oct 29, 2020

Hi Jeff, Thank you for sharing your feedback. We apologize that you did not have a great experience with us. We always aim to deliver first-rate customer service and want you to know that we understand your frustration. Our team has been diligently working with all our travelers to modify their travel plans on a priority-level basis but know that there may have been delays in communication. Our Cancel For Any Reason policy states that refunds will be issued as future travel credits. If you have any questions or further concerns, we encourage you to reach us at [email protected] or to contact your By-Your-Side Service team member.

Janet Dudley and Courtney Michel did an amazing job. My daughter's graduation gift was a trip to Scotland and I could not be more pleased with how it turned out. The instructions were easy to follow, the accommodations were wonderful, we enjoyed everything they suggested,and it was an all-around good time. I also appreciate their willingness to work with me as I had already purchased our plane tickets and had booked rooms at both the beginning and the end of the trip. I will definitely use them again!

See all photos from Bonnie K. for Tenon Tours

Just got home from an amazing Ireland trip! The trip went off without a hitch, which was no small thing for a group of 19 people! Tenon Tours made sure everything was in place and ready to go. And we had the BEST driver ever, Mark "Funky" Lyons with Kennedy Coaches. He took care of everything and was very knowledgeable about the sites and the history, he made this great trip awesome!! Thanks for a great tour Taryn and Courtney!

From the first call to consult about my honeymoon to Iceland to the additional help we needed rearranging some of our adventures while we were already on vacation, the staff at Tenon made me feel like they really cared about my husband and I as people! We can't wait to schedule or next trip with them. One thing I will improve is sitting down to review my trip schedule before we started traveling. I was quite distracted with wedding planning and a new job, so I missed rescheduling a couple things in advance and was forced to do it on the fly while in Iceland. That being said, Stephanie handled my requests swiftly and kindly!

I gave Tenon another try after not getting call backs for a trip last year. What a difference! Stephanie and Molly did a fantastic job with our trip around Ireland. We were a family of 4 adults. Stephanie and Molly had suggestions and itineraries for me. When I wanted to try alternate destinations within Ireland, all of my requests were answered. The hotels and B&B's were all very good. We even got to stay in a castle and keep to our budget. I would not hesitate to contact Tenon the next time I plan a trip abroad.

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Tenon Tours

200f main st ste 220, stoneham, massachusetts, united states, 02180-1619, tenon tours reviews ( %countitem ).

Same situation we were planning our honeymoon, paid in full and today January 15, 2022, we are still waiting to be able to travel to Scotland and Ireland and be able to fully enjoy and visit all the places promised in the package purchased, we also bought insurance and wanted our money back but only received a voucher no refund at all.

Very helpful and responsive during planning of vacation to Scotland and Ireland but as soon as we paid the $12k up front, service got poor. Than Covid19 hit. No problem, we bought the “cancel for any reason” policy. Wrong, they wouldn’t cover us because we could travel, we just had to quarantine for the entire trip in one place. Their “cancel for any reason” insurance has proved to be a scam. We got a voucher for future travel with a lot of caveats. Refunds could be had with a 35% penalty.

Hi *** we apologize for your frustration and that you did not receive the service that you feel you deserve. This has been a challenging and fluid situation with border closures and travel restrictions changing regularly. As you said, at the time of your initial inquiry about canceling your trip to the UK, our insurance company unfortunately was not able to issue full refunds as US citizens were still allowed to enter the country. Please know that we truly care about the safety and satisfaction of our travelers, from the moment you book until you return home. If you have further concerns or questions, please email us at [email protected] .

Absolutely great team! Helped me plan a custom vacation to England/Wales in the off season. The app was essential.

Thank you, ***! We are always happy to hear about our travelers' experience. We're glad that you found our mobile app to be useful as well. We hope to work with you again in the future!

Perfection from start to finish. We had to leave a day early to begin our vacation due to impending bad weather and everything was booked and confirmed within a few hours including an additional night stay at our planned hotel. We couldn't have designed this trip without these talented and expert planners. The hotel choices, tours, and the order in which we saw each city/town was brilliant.

Hi ***, Thank you for your review! We were happy to hear that you enjoyed your recent group trip to Ireland, despite having to leave a day early. We appreciate you taking the time to leave a review for future travelers, and hope that we'll work with you again in the future. Tenon Tours

Very knowledgable company, Gracie, Barbara, and Leah were wonderful in putting together our Trip to Wales, Scotland and Italy. I highly recommend Tenon!

Hi ***, Thank you for your review. Gracie, Barb and Leah will be happy to read your review. We're glad that we were able to be a part of your vacation, and that you were able to see so many destinations. We hope to work with you again in the future! Tenon Tours

My husband and I recently celebrated a 30th Anniversary trip to Ireland through Tenon Tours and it was awesome! We told them things we would like to see and they set up the hotels, tours, and transportation between cities with no worries! It all went very smoothly and was a wonderful experience with Tenon's help. *** Springfield, IL

Hi ***, Thank you for sharing your review here. We're happy to know that you enjoyed your experience so much that you're willing to share it with other travelers. If you decide to plan another vacation in the future, we would look forward to working with you again. Tenon Tours

Outstanding service and they worked in my dream of visiting certain places and preferences we just didn't have enough time planned in one location. Would use them again and would recommend them.

Thank you for the review, and for choosing Tenon Tours. We are happy that you enjoyed working with our team to plan your trip to Scotland.

Tenon Tours is a fabulous travel company. We just returned from three weeks in Scotland and Ireland all arranged by Tenon. We simply told them what our dream trip would include, gave them our budget and they created a journey of a lifetime.

Thank you for your review, ***! We appreciate you sharing your experience with us. We're so happy that you enjoyed your trip to Ireland and Scotland as it's our goal to provide all our travelers with a vacation like yours.

Tenon Tours helped us plan a wonderful family trip to Scotland with a driver and van. We ranged from age 5 to 75; not easy! Everything was perfectly planned and smoothly executed. Our van driver was accommodating and flexible; it was so nice to sit back and enjoy the trip, without worrying about logistics for a moment. Scotland was incredibly scenic and everyone was very friendly. All in all, a great trip. I would highly recommend Tenon Tours for this kind of trip.

Hi ***, Thank you for your review! We're happy to hear that you enjoyed your vacation to Scotland and hope it was a once-in-a-lifetime, memorable trip! We hope to work with you again in the future.

They were amazing and helped us plan an amazing trip to London, Scotland, Northern Ireland, and Ireland. We will definitely be using them again.

Thank you for your feedback! We are happy that you enjoyed your trip to Ireland, Scotland and England and look forward to having you travel with us again.

We could never have found and booked the magnificent accomodations Tenon Tours arranged for us all over Scotland!

Thank you for your feedback, ***t! We are very happy to hear that you enjoyed your trip and our service. We hope we can provide another trip of a lifetime in the near future!

My wife and just got back from a driving tour of Ireland. Had the best time. We did a driving tour of Scotland through Tenon a couple of years ago too. The folks are very helpful, friendly, and know the countries. They have a new App which is AWESOME! It was by far the most used app we used on our trip. Cannot say enough about Stephanie and Courtney who helped us plan and execute a great trip. Thank You.

Thank you, ***, for the kind words in regards to your recent trip to Ireland. As a repeat customer of Tenon Tours, we appreciate it more than you know and look forward to delivering the same experience as a "threepeat" customer in the future!

My wife & I just returned from a wonderful vacation in Scotland that was planned for us by Tenon Tours. Their staff listened carefully to what we wanted for this trip and created a great itinerary for us. We were very happy with their service.

Thanks, ***, we're very happy to hear that you enjoyed your trip, and our service, so much. I hope we can provide another trip of a lifetime in the future!

Good company to use to arrange a tour. Prompt and efficient. Properties that they arranged for us were nice, clean and comfortable. Their staff were all pleasant to deal with. The hired drivers were super. Great personalities, talkative, knowledgeable, interesting and informative. Declan H and Martin G, I would take them anytime. We had an issue and had to use the Hot line and it worked as was designed---Problem solved. The van was spacious and very comfortable. Every thing went smoothly.

Thanks for sharing your experience, ***. We appreciate you as a customer and look forward to providing you with another trip of a lifetime in the future.

Tenon was very helpful in planning a customized tour of Ireland and Scotland within my budget. Everyone I worked with was friendly and helpful. We even had an issue while on our trip, called their helpline at 3am their time and they helped get the issue fixed quickly!

Thanks, ***, we are so glad you enjoyed your trip!

Great customer service. We had a group of 15 people traveling. Each person had an opinion as to what they wanted to see. Courtney M and Stephanie M were amazing. They helped us tailor a tour based upon everyone's wishes. hey were extremely responsive to our needs and requests. They always replied promptly. Had great ideas and assisted us with any issues that arose. You should not travel to Ireland without their help!!

Thank you for your kind comments, ***, we hope to provide you with another trip in the future!

Used Tenon for the first time for a trip to England—their whole team was excellent. Very efficient and they delivered everything they said they would. We would definitely use them again.

Thanks, ***, your words are much appreciated!

They did a great job with our trip to Ireland, the itinerary was clearly laid out and accessible on the APP. Helpful to have all our documents on the APP and we paid for several tours in advance through them.

Thank you ***, we are so glad you enjoyed your trip!

Excellent value and service. I was going to try to book my trip myself, I am very glad I wised up and let Tenon handle it. I saved money and time and had the trip of a lifetime.

I stumbled upon Tenon Tours while searching the internet re travels to Ireland. They reached out to me and upon first conversation I felt comfortable and safe in planning my travels with them. I never felt pushed into anything and they were always able to answer my questions or find the answer to my questions. I love the By Your Side Service (BYSS). I didn't think I would need to use it as the travel documents and information they sent me was so on point. As with all travel, there is always the unexpected in travel delays and missed connections or tours. They answered my question immediately, so I was able to redirect our options easily. Not having ever traveled outside the USA, Tenon Tours helped me to feel confident and experienced in international travel. Thank you for your hospitality and quality care, especially to

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Address: 200F Main St Ste 220, Stoneham, Massachusetts, United States, 02180-1619

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