safari error message this connection is not private

5 Fixes for ‘This Connection Is Not Private’ in Safari on iPhone and iPad

Supreeth is passionate about technology and dedicates himself to helping people figure it out. An engineer by education, his understanding of the inner workings of all types of gadgets and devices ensures he provides top-notch guidance, tips, and recommendations to his readers. When away from the desk, you will find him traveling, playing FIFA, or hunting for a good movie.

Ensure the date and time on your iPhone is correct, and you’re visiting a HTTPS website only.
Try clearing the Safari data – go to Settings > Safari and Clear Browser data.
You can also try viewing the website in a Private tab to get rid of the error message.

What Is ‘Your Connection Is Not Private’ in Safari

The message is displayed when your browser is unable to authenticate a secure connection between the website and your device. This implies that your browser is unable to check whether a website is secur e.
To safeguard your privacy and the security of your data, your web browser examines the security certificate of the website. Your personal information may be exposed to cyber-attacks if a certificate is weak and outdated .

Overall, it means that your connection isn’t secure, and the error shouldn’t be disregarded. You might see an error message like this, in Safari.

Fix 1: Clear Safari Data

Cache and junk files on Safari can cause issues with opening websites that end up showing the error message. Doing this will delete your browsing history.

Step 1: Open the Settings app and tap on Safari .

Step 2: Tap on Clear History and Website Data . Select Clear History and Data .

Fix 2: Use Private Mode

When you view a webpage in private mode, your data won’t be saved locally, and you will not be signed into any account. Thus, you can try to dismiss the error by accessing the website in private mode.

Step 1: Tap on the tabs icon and select the tab groups icon.

safari error message this connection is not private

Step 2: Now, select Private . Tap on the plus icon. This will open a private tab. You can then view the website.

Also Read: How to refresh webpages in Safari

Fix 3: Check Date and Time

Incorrect date and time can cause issues with verifying the web browser’s integrity on your device.

Step 1: Open the Settings app and select General .

Step 2: Now, select Date & Time . Turn on the toggle for Set Automatically .

Fix 4: View HTTPS Only

Websites today predominantly use the latest protocol called HTTPS. However, a few sites also tend to use an outdated HTTP protocol. This is less secure and not as encrypted as the HTTPS protocol. Therefore, ensure you are always viewing a website running on HTTPS.

Fix 5: Get Past ‘Your Connection Is Not Private’ in Safari

If none of the above methods work, and you want to access the website at any cost, you can simply bypass the error warning. However, we recommend against this as this can cause some potential harm to your online safety.

If you could contact the web developer and confirm the reasons for this error message, it would be a better option.

Select Show Details in the error message. Tap on visit this website , and tap on Visit Website to open it .

If none of the above methods work, you can try resetting all the network settings on your iPhone.

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Last updated on 27 June, 2024

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Troubleshooting, how to fix safari “this connection is not private” warnings.

Are you receiving an error message saying “This connection is not private” when you’re trying to access a website in Safari from iPhone, iPad, or Mac? Many users have seen this error at some point as they browse the web, and this can be bypassed or ignored quickly fixed regardless of what device you use.

This message pops up when Safari’s security check on the website’s certificate fails. You’ll likely face this issue when you’re visiting a website that uses an expired certificate, or HTTP instead of HTTPS when it’s not configured properly. The difference between the two is that the older HTTP doesn’t have an SSL certificate, and therefore they aren’t ‘secure’ by default. However, SSL certificates aren’t valid forever, so you might still face this issue on HTTPS sites when the SSL certificate has expired, if it’s setup incorrectly, or if it’s not issued by a legitimate certificate authority. Finally, you can also face this issue if the device viewing the website has a clock that isn’t set to the proper time, since that breaks the certificate check too.

In any event, if you use Safari on an iPhone, iPad, or Mac, you can still bypass the “This connection is not private” warning and access the site.

Important note: if you encounter a “This connection is not private” error message on a banking website, financial services site, email site, or anything where critically important data is submitted or exchanged, there may be something else going on and you should not attempt to bypass the warning message. Instead, check the URL to make sure it is correct, try again later, or contact the company directly.

How to Fix Safari “This Connection Is Not Private” Warnings on iPhone & iPad

Bypassing this error is actually a pretty simple and straightforward procedure, but most people don’t seem to read the error message completely. Just follow the steps below to get started.

Now, you’ll be able to view all the contents of the website like normal, but you’ll notice a “Not Secure” notice in the address bar .

How to Fix Safari “This Connection Is Not Private” Warnings on Mac

The procedure to bypass the warning is pretty similar on a macOS system too. Here’s how it works:

And there you have it, you’re viewing the site. Again on the Mac you’ll find the “Not Secure” website message in the address bar, indicating you should not transmit any important personal data like banking details, login information, etc on the URL. But if it’s simply an informational site where you are not inputting any personal data, there usually isn’t much concern.

Now you know how easy it is to fix “This connection is not private” warnings in Safari.

Although this warning is mostly a website-related issue, entering the wrong URL, an incorrect system clock, a VPN issue, or even corrupted browser cache can sometimes also be the reason why you see this warning. Therefore, you might want to double-check that you have the proper URL entered, that the device has the date and time and clock set properly (you can check in Settings on iPhone/iPad or System Preferences on Mac), and consider clearing your Safari browser cache . To do this on an iPhone or iPad, head over to Settings -> Safari and tap on “Clear History and Website Data”. For clearing the Safari cache on your Mac , just go to Safari -> Preferences from the menu bar. Additionally, if you’re using a VPN on your device, turn it off and visit the site again to see if you’re still getting the warning. If you read the warning message carefully, you’ll see that fixing your clock can also resolve this issue too.

You may see this error with or without browsing in Private mode in Safari too .

Similarly, you can run into a connection not private error in Google Chrome, with a similar resolution though the Chrome issue is almost always related to improper SSL certificates, expired certs, or a time/date error on the device itself.

We hope you were able to stop getting this error on your iPhone, iPad, and Mac. How often do you get these warnings while browsing in Safari? Share your experiences, thoughts, and advice in the comments.

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Use Private Browsing Mode in Safari for Mac OS X on a Per Window Basis
How to Completely Disable Private Browsing in iOS on iPhone and iPad
How to Tell if Safari Private Browsing is Enabled When in Dark Mode for MacOS
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10 Comments

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Not so simple. When you go to “visit website anyway” it then tells you website has been blocked. We don’t even have a choice.

So really, this article is misleading.

The article is accurate Heidi.

A blocked warning is a different warning from “This connection is not private”, you might be experiencing a blocked website form a firewall or from your ISP.

There is no way to access this website. The warnings do not give access in any way shape or form. It’s a Godaddy site but my iPad Pro 11 will not allow me to access. There is not “enter anyway” or “visit Webite” button, the site is basically completely locked from me and I have to use my Microsoft Windows 10 to get there.

What website are you trying to access, and what is the exact error message that you see?

It is possible that your iPad Pro clock is set improperly, which can also cause issues with connections to websites. Do other HTTPS sites load fine on the iPad?

Yeah, does anyone know how to do it now?

visit website option is no longer available.

This crap has been going over and over and over and they never fix it, same with the audio crackling noise. These days nothing really works with Apple, it’s unbelievable the software they put out, zero QA literally.

My Safari (13.1.2, MacOS 10.13.6, MacBookPro8,1) just goes into an infinite loop. I keep on getting the warning, clicking on the “visit the website”, supplying the password, over and over, and I never actually see the web page. I have to switch to Google Chrome or Firefox to be able to see it. This behavior has been consistent over multiple Safari and OS versions.

Mine always asks for a password to make a change to Keychain in order to bypass the warning. Is there a way to fix that? I always switch to another browser which is quite inconvenient

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This mini led tv is so bright you'll have to turn it down, the best laptops of 2024, quick links, what does "your connection is not private" mean, how to fix "your connection is not private" error, how to bypass the "your connection is not private" error, privacy error variations and codes explained, protecting your privacy online, key takeaways.

To fix "Your connection is not private" errors on Chrome, Firefox, Edge, or Safari, you can clear the cache, update the device operating system, or ensure your computer clock is correct. Plus, you can check if a browser extension or your antivirus is interfering.

While browsing the web, you're likely to encounter the "Your connection is not private" error occasionally. But what does this privacy error mean, how do you fix it, and can you bypass it? Here's everything you need to know.

The "Your connection is not private" error occurs when your web browser cannot confirm the identity of the website you're trying to visit or finds its encryption weak. As a result, your browser assumes the website to be unsafe because it may have been compromised or has a configuration error. It stops short of establishing a connection and presents you with the "connection is not private" warning.

Related: Internet Connection Not Working? 10 Troubleshooting Tips

This isn't any run-of-the-mill warning because your browser needs a secure connection to the website to ensure that no one can snoop on the information you are exchanging with that website.

There can be several reasons why the web browser can't initiate a secure connection. But all of them relate to the SSL certificate of the website.

What Is an SSL Certificate?

To create an encrypted connection with a website, a web browser, such as Chrome or Firefox, first attempts to verify that website's SSL certificate . It's a digital certificate that verifies the identity and security of a website and includes information such as the domain name, the organization name, the issuing authority, the certificate expiry date, and a public key. Once satisfied with the SSL certificate details, the browser generates a random session key and uses the public key included in the certificate to encrypt it. This information is then shared with the website server that uses its private key to decrypt it, following which both can safely communicate without worrying about someone intercepting the data.

Related: How To Troubleshoot Internet Connection Problems

Why Is My Connection Not Private?

A problem with a website's SSL certificate can cause your connection to be not private. For example, if the certificate has expired, is invalid, or is not set up correctly, the browser deems the website unsafe. There can also be other issues, such as a mismatch between the actual domain of the webpage and the domain mentioned in the certificate. Or, in the worst-case scenario, a malicious actor has compromised the website server.

Besides the problems on the website's end, issues with your computer clock, Wi-Fi network, or browser cache can also lead to errors such as "this connection is not private."

Although several privacy or SSL errors will require intervention from the website owner, you can try to get rid of the "Your connection is not private" error by attempting the following fixes.

Check Your Computer's Clock

One of the causes for the "ERR_CERT_DATE_INVALID" or "SEC_ERROR_EXPIRED_CERTIFICATE" error codes is the wrong system date or time. You can remedy this by updating your computer's date and time or by choosing the option to update it automatically.

If you are using Windows, you can right-click the date and time in the taskbar and choose the "Adjust Date and Time" option. Once in the "Date & Time" settings, you can choose to enable "Set time automatically" to get the correct date and time from Windows server, or you can click on "Set the Date and Time Manually" to change the date and time on your computer yourself. Confirming the time zone while you're in the settings is also a good idea.

On a Mac, you'll find "Date & Time" settings in System Settings, which you can access by clicking on the Apple menu in the top-left corner of your screen. Once in "System Settings," look under General for "Date and time." Like Windows, you can enable the "Set time and date automatically" option here or manually set the date and time.

Sign In to the Public Wi-Fi Portal

Some public Wi-Fi hotspots require you to log in to access free internet. But to reach the sign-in page, you often have to open a website. But if you try to open a secure website, your browser may throw a privacy error as it doesn't have access to the internet to check the SSL certificate. So it's better to open a website that doesn't require a secure connection. HTTP Forever is an excellent option to bookmark for when you might need a "nonsecure" website to open the Wi-Fi captive portal.

Once you're signed in to the Wi-Fi portal, your browser will stop saying your connection is not private.

Related: How to Speed Up Your Internet Connection

Temporarily Disable Your Antivirus

If you use an antivirus that provides a feature like HTTPS protection, HTTPS scanning, Encrypted Web Scan, or Encrypted connections scanning, it may interfere with the browser's attempts to create a secure connection. So you can temporarily disable the antivirus to see if the issue goes away. If the page works after turning off the antivirus, you can contact the developer for a permanent solution or switch to a different antivirus software, like Windows Defender .

Open the Website in the Browser's Incognito Mode

Some browser extensions can also cause the browser to show the "connection not private" error. You can confirm this by opening the website or webpage in Incognito mode , which typically keeps all extensions disabled. An extension is likely responsible if the webpage opens without any privacy errors.

Then, you can disable all extensions in the regular mode and switch on one extension at a time to find the culprit. Remember, while all extensions are disabled by default in Incognito mode, there is an option to enable them . So ensure all extensions are disabled before you open the webpage in Incognito. An Incognito window is known as an InPrivate window on Edge and a Private window on Firefox and Safari .

Clear the Browser Cache

Your web browser's cache stores temporary data from the websites you visit. But sometimes, this cache can become corrupted or outdated, which could hamper a browser's ability to verify a website's SSL certificate properly. To fix this, you need to clear your browser's cache and cookies.

To clear the cache on Chrome , click the three-dot menu icon, then navigate to More Tools > Clear Browsing Data. Next, select "All time" from the time range drop-down and check the boxes next to "Cookies And Other Site Data" and "Cached Images And Files." Finally, click on the "Clear data" button.

Similarly, in Edge, click the three-dot menu icon, then navigate to Settings > Privacy, Search, and Services > Choose What to Clear. Next, select "Cached Images and Files" from the list, and click "Clear Now" to clear Edge's cache and cookies .

Firefox users will have to click on the hamburger icon and navigate to Settings > Privacy & Security > Cookies and Site Data > Clear Data. Then, check the boxes next to "Cookies and Site Data" and Cached Web Content," and click "Clear."

If you are using Safari and want to delete your data , click on "History" in the top menu and select "Clear History." You can then select "all history" from the drop-down and hit the "Clear History" button.

Update the Operating System

Privacy errors can also be triggered by outdated system software. So it's a good idea to update your device to the latest operating system version. Even if this doesn't fix the issue, you should still keep the device software up to date. To help you do this, we have guides on updating Windows 11 , updating Windows 10 , updating macOS , updating a Chromebook , updating Ubuntu , and updating iPhones and Android phones too .

Contact the Website Owner

If the problem persists after trying the fixes mentioned above, there is nothing you can do on your own. It's best to contact the website owner or administrator with the privacy error you are facing and ask them to fix it.

Related: What Is a 500 Internal Server Error, and How Do I Fix It?

While it's typically not recommended to bypass the "your connection is not private" error, you can make an exception if you trust the website and your connection to it. You can also skip the error if you understand the technical reason why the browser has generated that particular error and are willing to risk communicating over a vulnerable connection.

To bypass the security warning, click "Advanced" on Chrome, Firefox, and Edge, or "Show Details" on Safari. Then, you can choose to continue to the webpage.

Related: How to Spot a Fraudulent Website

The "connection not private" errors may look different depending on which web browser you are using. And sometimes, these errors are also accompanied by technical-sounding error codes that can be worrying. If you're trying to troubleshoot the exact cause of your privacy error, use these codes to investigate further.

"Your Connection Is Not Private" Error in Chrome

A privacy error on Chrome typically appears as a "Your connection is not private" message accompanied by a red warning symbol. But often, the message will also include one of the following error codes.

NET::ERR_CERT_AUTHORITY_INVALID : The website's SSL certificate is either self-signed or from an untrustworthy certificate authority (CA).
ERR_CERT_COMMON_NAME_INVALID : This error occurs when the domain name mentioned in the SSL certificate doesn't match the website's domain name.
NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM : The weak signature algorithm error is a result of using the SHA-1 signature hashing algorithm by the SSL CA. SHA-1 was proven insecure in 2017, and now SHA-2 has become the standard hashing algorithm.
ERR_CERTIFICATE_TRANSPARENCY_REQUIRED : The CA must add all SSL certificates to Certificate Transparency (CT) logs. When that doesn't happen, website visitors will encounter the certificate transparency required error code.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH : You'll encounter an SSL version or cipher mismatch error when the Transport Layer Security (TLS) protocol version used by the website server is older or it's using RC3 ciphers.
ERR_CERT_DATE_INVALID : If the expiry date mentioned in the SSL certificate is older than the system date, you may encounter this error.
ERR_CERT_SYMANTEC_LEGACY : This error appears because Chrome no longer trusts SSL certificates issued by Symantec before June 1, 2016.
ERR_CERT_REVOKED : The primary reason for this error code is the revocation of a website's SSL certificate by the CA.

Related: How to Speed Up Chrome and Fix Errors Without Reinstalling It

"Your Connection Isn't Private" Error in Edge

The privacy errors in Edge browser look similar to Chrome, and you get the red warning symbol along with the "Your connection isn't private" message and the related error codes. But sometimes, you may also get a "The connection for this site is not secure" warning page.

"Warning: Potential Security Risk Ahead" Error in Firefox

Firefox uses a number of privacy or security warning messages when it encounters an unsafe or misconfigured website. "Warning: Potential Security Risk Ahead" is one of the common warnings. But you may also get "Secure Connection Failed," "Did Not Connect: Potential Security Issue," or "Your connection is not secure." Most of these warnings are typically accompanied by some explanation about the potential security issue or an error code. Here are some common error codes you may see on Firefox.

SSL_ERROR_UNSUPPORTED_VERSION : Firefox no longer supports TLS protocols older than version 1.2. So if a website uses version TLS 1.1 or older, you will get this error code.
SEC_ERROR_UNKNOWN_ISSUER : If the SSL certificate issuing authority is unknown to Firefox or the certificate is self-signed, the browser shows this error code. MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT is another error code shown when a website has a self-signed certificate. Or you may get MOZILLA_PKIX_ERROR_ADDITIONAL_POLICY_CONSTRAINT_FAILED code if the website uses an SSL certificate from Symantec, including those issued under the GeoTrust, RapidSSL, Thawte, and Verisign brands.
SEC_ERROR_EXPIRED_CERTIFICATE : As the name suggests, you will get this error code when Firefox believes the SSL certificate has expired.
SEC_ERROR_REVOKED_CERTIFICATE : This one is self-explanatory. You will typically see when the certificate issuing authority has revoked the SSL certificate of a domain.
SSL_ERROR_BAD_CERT_DOMAIN : Firefox shows the "bad cert domain" error when the domain or sub-domains mentioned in the certificate don't match the webpage domain. It typically happens when all sub-domains aren't mentioned in the SSL certificate.
SEC_ERROR_REUSED_ISSUER_AND_SERIAL : If the SSL certificate of the website has the same serial number as another certificate.

"This Connection Is Not Private" Error in Safari

If you are trying to visit a potentially unsafe or misconfigured website on Safari, the browser presents a "This connection is not private" warning page. Unlike Chrome, Firefox, or Edge browser, it doesn't have an error code, but you can click "Show Details" to find more information about the issue.

A secure connection between your browser and a website is vital for the safe exchange of information . This is why modern web browsers warn you when you are trying to visit a potentially unsafe website. But often, a problem with your web browser or system can also result in a privacy error.

You can try the fixes mentioned above to resolve any issues with your system. But if none work, it's best to contact the website owner and wait for it to get fixed to avoid risking your private information.

Cloud & Internet

9 Ways to Fix Safari This Connection is Not Private

Encountering the “This Connection is Not Private” error in Safari can be unsettling, especially when you’re trying to access a website securely. This error message indicates a problem with the website’s SSL certificate, potentially putting your data at risk. In this guide, we’ll explore the common causes behind the “This Connection is Not Private” error in Safari and provide you with practical steps to resolve it.

Table of Contents

Safari is one of the safest web browsers because it helps to encrypt websites and provides other security protocols to protect the data of its users. Since, several websites or spam links on the internet intend to steal user data, Safari should be your preferred web browser on Apple devices. It blocks unsecured sites and protects your data from being hacked. Safari protects you from the prying eyes of hackers and deceptive websites from inflicting harm or damage to your device. During this blocking, it may trigger the said error.

Why This Connection is Not Private Safari Error occurs?

Non-adherence to HTTPS Protocol: Whenever you try to navigate a website that is not protected by the HTTPS protocol, you will encounter This Connection is Not Private error.
Expired SSL certification : If a website SSL certificate is expired or if this certification has never been issued to this website, one may encounter this error.
Server Mismatch : Sometimes, this error may also occur as a result of a server mismatch. This reason may hold true, if the website that you are trying to open is a trusted one.
Outdated browser: If you have not updated your browser in a very long time, then it may not be able to communicate properly with the website SSL, which may result in this error.

Method 1: Use Visit the Website Option

The easiest solution to fix This Connection is Not Private error on Safari is to visit the website anyway.

1. Click on Show Details and select Visit the Website option.

2. Confirm your selection and you will be able to navigate to the desired website.

Method 2: Check Internet Connectivity

If your Wi-Fi is on, the network with the best signal strength will be chosen automatically. However, this won’t ensure that it is the right network. Only strong, secure, and viable connections should be utilized for browsing the internet via Safari. Open networks tend to contribute to Safari errors like This Connection is Not Private error.

Also Read : Slow Internet Connection? 10 Ways to Speed up your Internet!

Method 3: Restart your Device

You can do away with this error by simply, restarting your Apple device.

1. In the case of a MacBook, click on the Apple menu and select Restart .

2. In the case of an iPhone or an iPad, press and hold the power button to switch the device off. Then, turn it on long-pressing it until the Apple logo appears. .

3. In addition to the above, try restarting your Wi-Fi router. Or, reset it by pressing the Reset button.

Run an Online Speed Test to confirm if basic troubleshooting steps have worked or not.

Method 4: Set Correct Date and Time

Make sure that the date and time on your Apple device is correct to avoid This Connection is Not Private error on Safari.

On an iOS device:

1. Tap on Settings and then, select General .

2. From the list, scroll to Date and Time and tap on it.

3. In this menu, toggle on the Set Automatically.

1. Click on the Apple menu and go to System Preferences .

2. Select Date & Time , as shown.

click on date and time. Fix This Connection is Not Private

3. Here, check the box next to Set date and time automatically to fix This Connection is Not Private error.

set date and time automatically option. Fix This Connection is Not Private

Also Read: Fix MacBook Not Charging When Plugged In

Method 5: Disable Third-party Apps

We highly recommend you to use only those applications which are sponsored by Apple on the App Store for iOS & macOS devices. Third-party applications such as antivirus software can trigger this error, by mistake. They do so by overriding your normal network preferences. How to fix Connection is not Private? Just, disable or uninstall unverified third-party apps to fix it.

Method 6: Delete Website Cache Data

When you scroll through websites, a lot of your preferences get stored in the memory of the computer in the form of cache data. If this data gets corrupt, you might encounter an error. The only solution to get rid of this data is by deleting it.

For iOS users:

1. Tap on Settings and select Safari.

From Settings click on safari. Fix This Connection is Not Private

2. Then, tap on Clear History and W ebsite D ata.

Now click on Clear History and Website Data under Safari Settings.Fix This Connection is Not Private

For Mac users:

1. Launch the Safari browser and select Preferences .

Launch the Safari browser and select Preferences |Fix This Connection is Not Private

2. Click on Privacy and then click on the Manage Website Data… as depicted below.

Click on Privacy and then click on the Manage Website Data button. Fix This Connection is Not Private

3. Finally, click on Remove All button to get rid of Browsing history .

Click on Remove All. Fix This Connection is Not Private

4. Click on the Advanced tab in Preferences .

5. Check the box titled Show Develop Menu option.

enable-develop-menu-safari-mac. Fix This Connection is Not Private

6. Now, select the Develop option from the Menu bar .

7. Finally, click on Empty Caches to delete cookies and clear the browsing history together.

Also Read: 5 Ways to Fix Safari Won’t Open on Mac

Method 7: Use Private Browsing Mode

You can utilize the private browsing mode to view a website without encountering This Connection is Not Private error. You need to copy the URL address of the website and paste it into the Private Window on Safari. If the error no longer appears, you can use the same URL to open it in Normal mode.

1. Launch Safari app on your iPhone or iPad and tap on New Tab icon.

2. Select Private to browse in the Private window and tap Done .

private-browsing-mode-safari-iphone. Fix This Connection is Not Private

On Mac OS device:

1. Llaunch the Safari web browser on your MacBook.

2. Click on File and select New Private Window , as highlighted below.

Click on File and select New Private Window | Fix This Connection is Not Private

Method 8: Disable VPN

VPN or Virtual Private Network is utilized to access those websites which are prohibited or restricted in your region. In case, you are unable to use VPN on your device, try to disable it as it might be causing This Connection is Not Private Safari error. After disabling the VPN, you can try opening the same website. Read our guide on What is VPN? How it Works? to know more.

Method 9: Use Keychain Access (Only for Mac)

If this error only occurs while launching the website on Mac, you can utilize the Keychain Access application to fix it, as follows:

1. Open Keychain Access from Mac Utilities Folder .

Click on Keychain Access. Fix This Connection is Not Private

2. Find the Certificate and double-click on it.

3. Next, click on Trust > Always Trust . Navigate to the website again to check if the error has been resolved.

Note: Delete the certificate, if this doesn’t work for you.

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Sometimes, This Connection is Not Private error may cause disruptions during online payments and cause great harm. We hope this guide was able to help you to understand how to fix Connection is not Private error on Safari. In case of further queries, don’t forget to put them down in the comment section below.

About The Author

Elon Decker

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How to fix “Your connection is not private” error in Chrome / Safari on Mac

This article shines the light on the reasons for “Your connection is not private” warning in Chrome and Safari and the methods to get around it on Mac.

What is “Your connection is not private” alert?

Not only do modern browsers provide a frictionless web surfing experience with a minimum of lags and a maximum of convenience, but they also keep users away from unsafe sites. Behind the facade of intuitive UIs and awesome features, there is a big layer of security. One of the ways this protection works is that there is no easy entry to pages that raise red flags from the perspective of defensive algorithms built into Google Chrome and Safari on Mac. When trying to visit one of these places on the Internet, people get an error saying, “Your connection is not private”. This encounter has become a fairly common attribute of online activities over the past few years, with pretty much every user having bumped into this message multiple times. What causes this warning? Is it a sign of real danger in all cases? How to bypass it if the user acknowledges the risk and knows that the intended resource is safe for sure? Let’s get to the bottom of this subject.

‘Your connection is not private’ error page in Chrome on Mac

First things first, the alert that says, “Your connection is not private” in Chrome and “This Connection Is Not Private” in Safari (yes, there is a difference in the wording) is hardly ever a false positive. It won’t appear unless the security checks incorporated in the browser identify a potentially dubious discrepancy – most likely a connection protocol issue. For instance, if the page is using regular HTTP rather than an encrypted HTTPS mode of interacting with its visitors, it means that all data exchanged between the endpoint and the server can be easily mishandled if a third party intercepts it. Think of it as a shortcut to stealing your passwords, credit card details, messages, or any other information entered in a web form on the website. Obviously, anyone is better off avoiding such pages whose owners don’t take their audience’s privacy seriously.

Special Offer “Your connection is not private” error virus may re-infect your Mac multiple times unless you delete all of its fragments, including hidden ones. Therefore, it is recommended to download Combo Cleaner and scan your system for these stubborn files. This way, you may reduce the cleanup time from hours to minutes. Download Now Learn how ComboCleaner works . If the utility spots malicious code, you will need to buy a license to get rid of it.

Another common situation boils down to a digital certificate problem. Even if a site has the HTTPS string before its domain name, it may be using an untrusted or an out-of-date certificate. This adverse condition could be a launchpad for tampering with visitors’ sensitive data. Also, if antivirus software equipped with online protection features is running on the Mac, it may interfere with proper privacy monitoring workflows in Chrome and Safari. In this scenario, since the browser cannot properly verify that everything is smooth security-wise, it alerts the user to possible risk by showing “Your connection is not private” page. Essentially, this is a classic example of overlapping defenses that entail a conflict between different applications, thus diminishing the expected effect.

‘This Connection Is Not Private’ warning in Safari

One more possible root cause for these warnings is insanely trivial. It’s about a mismatch between the Mac’s system clock information and the date and time set on the website’s end. It may appear strange how come the device time may be incorrect, given that it’s supposed to be fetched automatically. Well, it can happen if the computer hasn’t been used for a long time or if the user prefers manual configuration of the date, time, and time zone. Anyway, the browser will interpret such a gap as potential risk.

Also, older versions of Chrome and Safari may use obsolete certificate databases and wrongfully report privacy issues regarding websites that used to have issues but are currently safe to visit. Therefore, checking for and applying browser updates is well worth the effort, as it may address the drag. Similar logic goes for macOS updates – if available, these should be installed via System Preferences without a second thought. By the way, that’s how users get new versions of Safari, so this is undoubtedly an important element of troubleshooting.

There is one more thing to keep in mind. Macs are increasingly haunted by adware apps that set annoying browser redirects in motion. The landing pages in many of these schemes are search engine copycats that impersonate legitimate services. In this situation, the browser will detect a deviation and block the fraudulent connection. Some strains of Mac malware force hits to sites that host drive-by downloads. Furthermore, the authors of these malicious resources often neglect to install valid digital certificates, in which case the Internet sessions will be accompanied by alerts in question. That said, it’s definitely a good idea to check the Mac for unwanted code – the steps will be provided further down. But first, let’s go over the techniques to circumvent this error if you are certain that the target site is absolutely harmless.

Fix “Your connection is not private” error in Chrome on Mac

Figuring out what causes these alerts in Google Chrome is a matter of trial and error to an extent. Beneath the main warning phrase, though, there is an error code that could give you some clues. The most common inscriptions you may see are as follows:

NET::ERR_CERT_AUTHORITY_INVALID
ERR_CERT_COMMON_NAME_INVALID
NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM
ERR_CERTIFICATE_TRANSPARENCY_REQUIRED
NET::ERR_CERT_DATE_INVALID
SSL certificate error

These codes mainly denote certificate issues or a system clock inaccuracy. One way or another, here is a summary of the methods to bypass the error page or stop it from appearing henceforth as long as you trust the site:

Click the Advanced button at the bottom left of the “Your connection is not private” error page.

Also, make sure the Set date and time automatically option is enabled.

If the intended page still won’t open, use the other steps listed in this guide to bypass the alert.

Get around “This Connection Is Not Private” alert in Safari

In most cases, Safari won’t prevent you from accessing a website blocked due to privacy issues. This is largely a matter of your confidence in that web resource. If you know for a fact that it’s harmless, use the following steps to circumvent the error in Safari.

If you are sure the site is safe to visit, click the Visit Website button on the confirmation dialog.

Try to visit the website in Private Browsing mode. If this doesn’t work, follow the other steps in the walkthrough.

Try to revisit the site.

If there is an update waiting to be applied, click the Install Now button. Chances are that it comes with Safari improvements that will address the nuisance error.
Follow the same procedure as in the Chrome section above: select Date & Time under System Preferences and make sure the information is correct. Don’t forget to enable the automatic setting.

“Your connection is not private” error virus manual removal for Mac

The steps listed below will walk you through the removal of the malicious application that causes suspicious browser behavior. Be sure to follow the instructions in the specified order.

As an illustration, here are several examples of LaunchAgents related to mainstream Mac infections: com.pcv.hlpramc.plist , com.updater.mcy.plist , com.avickUpd.plist, and com.msp.agent.plist . If you spot files that don’t belong on the list, go ahead and drag them to the Trash.

Get rid of “Your connection is not private” error malware using Combo Cleaner removal tool

The Mac maintenance and security app called Combo Cleaner is a one-stop tool to detect and remove “Your connection is not private” error virus. This technique has substantial benefits over manual cleanup, because the utility gets hourly virus definition updates and can accurately spot even the newest Mac infections.

Furthermore, the automatic solution will find the core files of the malware deep down the system structure, which might otherwise be a challenge to locate. Here’s a walkthrough to sort out the “Your connection is not private” error issue using Combo Cleaner:

Download Combo Cleaner

By downloading any applications recommended on this website you agree to our Terms and Conditions and Privacy Policy . The free scanner checks whether your Mac is infected. To get rid of malware, you need to purchase the Premium version of Combo Cleaner.

Open the app from your Launchpad and let it run an update of the malware signature database to make sure it can identify the latest threats.

Once you have made doubly sure that the malicious app is uninstalled, the browser-level troubleshooting might still be on your to-do list. If your preferred browser is affected, resort to the previous section of this tutorial to revert to hassle-free web surfing.

Why does Chrome keep saying your connection is not private?

This situation occurs when Chrome cannot verify that the site you are going to visit follows safe data protection practices. The most likely reason is that the SSL certificate is missing, expired, or misconfigured, which may result in a failure to encrypt the information generated as you are interacting with that resource. Whereas any HTTP page will raise a red flag, HTTPS doesn’t necessarily change this if implemented incorrectly.

In some cases, though, the problem is on the Mac’s end. An example of this scenario is when your system clock and the time and date settings of the web server are out of sync. Outdated macOS versions may add a spanner in the works, too. Also, if you haven’t updated Google Chrome for a while, the browser’s built-in privacy checks could act finicky and respond inadequately to secure websites.

How do I make my Mac connection private?

One of the best practice tips is to avoid using public Wi-Fi for sensitive communications. These connections tend to be crudely secured and easily exploited by malicious actors nearby or those who gain unauthorized access to the wireless hotspot. Even when surfing the web from home, you still run the risk of data exposure if your personal network doesn’t use authentication at all or if the password is weak. The use of virtual private network (VPN) services can take your privacy a step further. Another thing you should do is keep macOS and web browsers up to date.

Sometimes, though, the privacy of your connection is not up to you. If you are about to visit a website that has no digital certificate or uses an obsolete one, then any information you enter is exchanged with the resource in an unencrypted form and hence might be intercepted. Thankfully, all modern web browsers will alert you to the risk, and for good reason. Staying away from such places is an important prerequisite for maintaining privacy online.

How do I turn off “This Connection Is Not Private” on Safari?

There is no switch you can pull to disable these error messages on Safari altogether. Instead, you can try to get around them for specific sites as long as you are positive that there is no real risk. For instance, you can clear the browser’s caches, cookies, and other website data. If this doesn’t help, check if your system’s date and time settings are correct.

Loading the site in Private Browsing mode is worth a short, too. This technology prevents the details of your Internet activities from being saved. It is also strongly recommended to check for macOS updates. They often include Safari fine-tunings that may reduce false positives as you browse. If none of these does the trick, you can skip the warning at your own risk. Click the “Show Details” button and then use the “visit this website” option at the bottom to open the site.

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The security of the websites are have significantly raised during this time. Encryption and many other security protocols help websites to be more secure. Surely, not only do websites try to provide users with a safe space but also web browsers are enforcing some ways to stay more secure. Unfortunately, there are still many websites that may steal your personal information and details.

Apple Safari provides its users with a very secure space and tries to protect them from all websites that can steal their information. Once you try to open a website that isn’t protected by HTTPS protocol, there will be an error message shown which will say “This connection is not private.”

Why Safari “This Connection Is Not Private” occurs

Safari like any other browser has its own pros and cons. That’s why, you shouldn’t worry that there are some errors occurred, as they always can be fixed. One of the most common ones is the “This Connection Is Not Private” error. Users who face these issues for the first time may be a bit confused about why did this happen. There are a few reasons:

Non-adherence to HTTPS Protocol . This means that if the website isn’t protected by the HTTPS protocol, for security, Safari would display the This Connection is Not Private error.
Expired SSL certification . It means that when the SSL certificate is expired or the website didn’t have it, the error may be displayed.
Server Mismatch . However, this can be the reason only if the website is trusted.
Outdated browser . When the browser isn’t up to date it may have some issues in working and may cause this error.

However, don’t worry, there are still some methods that can help you to solve this problem. This would lead to a better browsing experience. So, let’s get down to the solutions.

How to check your system date and time

An SSL connection error occurs when your device’s time and date don’t fit the website according to the regional location. It will consequence in a “This Connection is Not Private” error. It is important to check your Mac time and date to solve the error in Safari. To do that, you should follow the steps which would be mentioned in the section below:

First of all, you should head to the upper-left corner of your screen, and then you should tap on the Apple menu.

After that, you should click on System Preferences and then, you should tap on Date & Time .

To complete the process, you should check the time and date with your devices, and make a correction in case the time and date don’t match.

Surely, data and time are automatically set, but, in case your system hasn’t been active for a long time, the date and time may not be matched.

How to clear browser cache and cookies

There are some cases when your Safari browser keeps a lot of saved information, cache and cookie files in storage. This means that a significant part of storage is used on your hard disk to keep this information. This is because when you visit a website, your browser reads through all the cache and cookie files to give you a pre-configured experience. If you want to clear your browser cache and cookies on your Safari, you should follow the steps which would be mentioned in the section below:

First of all, you should open the Safari browser.
After that, you should tap on the Safari option which you can find in the menu bar, and then you should click on Preferences.

Then, you should head to the Advanced tab

Next, you should check the Show Develop menu option which can be found in the menu bar.

After that, you should close the Safari Preference Window.
Then, you should click on the Develop option which may be found in the menu bar.
To complete the process, you should tap on the Empty Caches option. In this way, all the cache files, delete cookies, and browsing history will be deleted.

As you can see, this problem may occur with each user, but the best thing is that there are solutions to overcome this issue. You should just choose the appropriate one that will help in your case.

How to use Private Browsing Mode

You can avoid seeing the “This Connection Is Not Private” while entering the Private Browsing Mode. The only thing you’ll need is to copy the URL of the website and open it in Private Mode. However, to do that, you should know how to enter it. So, read the prompts which would be mentioned in the section below:

How to enter the Private Browsing Mode on Mac:

First of all, you should switch on your Mac.
After that, you should open the Safari web browser on your MacBook.
To complete the process, you should tap on the “ File ” tab and click on the “ New Private Window ” option in the drop-down list.

How to enter the Private Browsing Mode on iOS:

First of all, you should switch on your iOS device.
After that, you should open the Safari app on your iPhone or iPad and click on the “ New Tab ” option.
To complete the process, you should click on the “ Private ” option to browse in the Private window and then, you should click on the “ Done .

Since then, you’ll be able to browse in the Private Mode and the “This Connection Is Not Private” error won’t disturb you anymore. This would significantly influence your user experience as you won’t be bothered with some errors that may distract you from your main goal. You’ll be able to push the usage of Safari to its limits and all the content would be available for you to view. Thousands of websites, movies, and information would be accessible through Safari in this Mode. However, the main drawback is that the history of your searches won’t be saved, so if you’ve lost the website, you won’t be able to access it through the history of the browser.

How to Fix Safari This Connection is Not Private on iPhone

Safari provides exceptional data security, which is able to block spam and deceptive sites that may attempt to hack your data. However, while it’s quite effective at protecting your privacy, there are times you may encounter some errors while using Safari. One such error is “This connection is not private”, which may pop up anytime, even when everything is working right.

It could pop up when browsing the internet, checking a website, or going through Google Feed. The reasons behind it could be anything, like a server mismatch, expired SSL certificates, or some other unknown reason. In this article, we’ll explain what Safari this connection is not private on iPhone error really means and show you several tested methods that can help you easily solve it. So, let’s start!

What is “This Connection is Not Private” in Safari?

You’ll see the error message “This connection is not private” when Safari fails to authenticate and establish a secure connection between your device and the website. What this means is that the browser can’t check whether a particular website is secure. It’s an issue that any browser can encounter including Safari on Apple devices like iPhones and iPads.

In order to protect your privacy and also ensure the security of all your data, most browsers would examine and authenticate the security certificate of every website. In case a certificate is outdated and weak, then your personal information can get exposed to cyber-attacks.

Generally, the error means that the website or rather your connection isn’t actually secure. So, you shouldn’t disregard the error message when you see it in your iPhone’s or iPad’s Safari. It’s usually a warning meant to ensure you stay safe, although sometimes it could just be a bug, or a simple error, and probably the site you’re trying to view is safe.

Why This Connection is Not Private Safari Error Occurs?

The site doesn’t adhere to HTTPS Protocol - if you try to view a website that doesn’t run on the HTTPS protocol, then you’ll get the error message “This connection is not private”.
The SSL certification is expire d - you can encounter this error if the SSL certificate of the website you want to visit is expired or no SSL certification has been issued to the website.
Server mismatch - there are times when you get this error simply due to a server mismatch. It’s a reason that’s often true when the website you want to view is actually a trusted one.
The browser is outdated - if you’re using an old browser version that hasn’t been updated for quite a long while, then it may have problems communicating properly with some website SSL hence resulting in this error.

These are mostly the key reasons why this error usually occurs. The good part though is that we’ve got various tried-and-tested fixes that can resolve it. Let’s look at them:

1. Clear Safari History and Cache

Safari usually stores cache data on a regular basis so that it’s able to load some elements directly from your device’s local storage rather than downloading them each time. Doing so helps save time as well as data consumption.

Unfortunately, the cache can get full and when it does, you’d experience several issues, including the error Safari this connection is not private on iPhone. To fix this error, you just need to clear all the Safari cache and history. Follow these steps:

Open Settings on your device. Navigate down to Safari and tap on it.
From there, tap the Clear History and Website Data option to get rid of all the data.
Tap Clear History and Data once more to confirm your action.
Now launch Safari again and see if the error is fixed.

2. Restart Your iPhone

Despite sounding rudimentary, restarting your iPhone is a pretty effective fix for many iOS issues. Once you do so, the iPhone will terminate all the background apps and services, and also refresh your connections. The temporary data in your device will as well get removed, so you’ll end up with bug-free software. However, the process for restarting iPhones is not the same for all models. Here are the specified steps:

If you have iPhone 8 or older model :

First, press Power button and hold it down until there’s a slider on the screen.
Tap the slider and drag it across the screen in order to switch off the phone.
After that, long-press the same Power button to switch on the phone.

If you have iPhone X or a newer model :

Press the Power and Volume buttons concurrently. Hold them down until the slider pop-ups on the screen.
Tap the slider and drag it from the left end to the right end to switch off the device.
Now, long-press the Power button in order to switch on the device.

3. Browse Using the Private Mode

The private mode allows you to view a webpage without any of the browsing data getting saved locally plus you don’t get signed into any account. Therefore, you can ignore the error by simply using Safari private mode to access the website. To do that:

Head to the tabs icon on Safari and tap on it.
Choose the tab groups icon and then choose Private .
Next, tap the plus (+) icon. Once you do that, a private tab will open and you can now visit the website.

4. Check Date and Time on iPhone

You can get several false errors when your iPhone’s or iPad’s date and time are incorrect. This is often the case when your location doesn’t sync with the chosen date and time on your device. So, if for some reason you happened to change the settings, try correcting them to fix this connection is not private Safari issue. Follow these steps:

Open Settings and choose the General option.
In the General tab, head down to the Date & Time option and tap it.
Tap the toggle that’s beside Set Automatically to turn it on.

Doing so ensures that your iPhone’s date and time are set automatically right from the internet, based on your exact time zone.

5. Open HTTPS Sites Only

Almost every website nowadays runs on HTTPS, which is the latest protocol. Still, though, there are some websites that use the outdated HTTP protocol. Unlike the new HTTPS protocol, HTTP is less secure plus it’s not really as encrypted as this new protocol. As such, always ensure you only view websites that run on HTTPS.

6. Disable VPN on Your iPhone

If you’re using a VPN on your device, it’s probably the reason behind the Safari this connection is not private on iPhone error you’re facing. So. if you’ve enabled the VPN, try disabling it and then open the site on which you’re seeing the error. To disable the VPN:

Open Settings . Navigate to VPN .
Tap the toggle that’s next to the VPN option to turn it off.

You can also launch the particular VPN app you’re using and turn it off from there.

7. Disable All Third-party Extensions

Apart from the VPN, you may also be using third-party extensions with your Safari browser. They’re no doubt pretty handy in providing extra security and features that you would normally miss out on. However, they can end up causing some errors occasionally. So, you can disable them and check if the error is resolved. These are the steps to follow:

Open Settings . Head down to Safari and select it.
In the General section, tap the Extensions option.
Select the extension. Now disable it by tapping the toggle beside it to an off position.

8. Change to A Different Browser

Safari is perhaps the most reliable and secure browser for iPhone and other Apple devices. However, it can encounter some unknown bugs. It’s not unlikely that this connection is not private Safari issue is popping up because of a bug in the browser. If that’s the case, you can try using various alternate options such as Chrome, Mozilla Firefox, Opera, etc.

9. Bypass the Security Error

In case you’re not able to fix the error and it’s a must to access the webpage, then you can choose to bypass the error instead. Note though that doing so is unsafe and we advise that you utilize the other methods we’ve provided because your online security can get compromised. However, if you have no problem carrying on with bypassing the security error, follow these steps:

Once the error message appears, tap Show Details .
From there, tap visit the website link.
Now, tap the Visit This Website option.

These are the methods that can help you fix Safari this connection is not private on iPhone alert. So, ensure you try them out. Keep in mind though that it’s not always a bug that causes this error to pop up. It’s highly likely the site is compromised. However, we highly recommend you use FoneGeek iOS System Recovery tool to fix this error and many others if they’re caused by iOS glitches and bugs. It’s the best solution to any iOS problem including this one and you won’t need to go through other methods to get your Safari or iPhone fixed.

As a professional writer who is interested in technology, Edwin J. Parke has helped thousands of users by offering various tips to solve their problems.

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Table of Content

1 Clear Safari History and Cache
2 Restart Your iPhone
3 Browse Using the Private Mode
4 Check Date and Time on iPhone
5 Open HTTPS Sites Only
6 Disable VPN on Your iPhone
7 Disable All Third-party Extensions
8 Change to A Different Browser
9 Bypass the Security Error
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Safari “This Connection Is Not Private” Warning

This article explains how you can fix the “this connection is not private” error in iOS and macOS Safari. You are seeing this message because the security check on the site certificate by Safari is failed. This could be about https vs. http. This is likely because the website’s SSL certificate is missing, expired or not issued by a legitimate certificate authority.

Safari will say ‘Not Secure’ when the website you visit does not use the HTTPS protocol.

You may get error messages when you are trying to visit websites. Safari has built-in security features to protect you against deceptive, harmful and suspicious websites. Visiting this type of websites may potentially harm or damage your computer. One of the warning messages you get is this ‘connection is not private’ message. When you see this message, it is recommended that you do not visit this particular web site.

See also: How To See The Full Web Site Address In Safari URL Bar

If you think that you are seeing this warning message even though the site you are visiting is not deceptive, then there a few tips that you can try. There a few reasons for a failed secure connection between the user and the web site’s server:

You can bypass this message (make sure that you know what you are doing) by clicking ‘Show Details’ and clicking ‘Visit this website’.

See also: How To Fully Reset Safari On Mac

Please try each step until your issue is resolved:

Connection Not Private Error Message

1 . Restart everything:

Restart your Mac
Restart your iPhone or iPad
Restart your Wi-Fi modem and router.

2 . On your iOS or macOS device. make sure that the date, time, and time zone are set correctly. Here is how you can check this:

3 . Third-party security (e.g., antivirus software) tools may cause this error by mistake. Try disabling them to see if this resolves your problem.

4 . Corrupted Safari cache and website data may cause this. Try clearing them. Here is how:

macOS: Open Safari and click Safari > Preferences > Privacy and then click the Manage Website Data button and click Remove. You may also want to remove your browsing history by going to Safari > History > Clear History.

5 . Try visiting the website with the Private Browsing mode turned on. Copy the URL and visit the URL in Private Mode. Then try to visit the same URL normally (not in Private Mode). Here is how:

Mac: Open Safari and click File and New private Window.

6 . If you are using a VPN service, that may also cause this problem. Try disabling them and re-try again.

7 . if you are having this problem on your Mac, open the Keychain Access app. Then find the certificate. double click it and click Trust and set this to ‘Always Trust’ (when using this certificate section).

Similarly, you may also see a very similar message when you visit websites in-app browsers. You may experience this when an app (e.g., Reddit) wanted to show you a web site. This message says:

“This connection is not secure. This website could be impersonating ‘www.macreports.com’ in an attempt to steal your personal or financial information. You should go back to the previous page or open the page in Safari for more detail on why this connection is not secure”

You may just tap Open in Safari.

See also: Safari kCFErrorDomainCFNetwork Error, Blank Page Fix

Dr. Serhat Kurt worked as a Senior Technology Director specializing in Apple solutions for small and medium-sized educational institutions. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. He is a former faculty member. Here is his LinkedIn profile and Google Scholar profile . Email Serhat Kurt .

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Thank you this helped. I’d like to add that for Step 6 on iOS, you can disable VPN by going in to General > VPN & Device Management > VPN > Status: off

I tried every thing but nothing any positive happening for our website safari and Firefox refused to open our website but on chrome it opened. what the main issue i didn’t understand what’s going on to our website.

macOS: Open Safari and click Safari > Preferences > Privacy and then click the Manage Website Data button and click Remove.

More accurately, the item disappears and then quickly reappears. The same happens when I click remove all items.

When I open a private window, the same thing happens.

How To Stop “This Connection Is Not Private” Safari

Software & Applications
Browsers & Extensions

how-to-stop-this-connection-is-not-private-safari

Introduction

Safari, the sleek and intuitive web browser developed by Apple, is renowned for its seamless user experience and robust security features. However, as with any browser, users may encounter occasional hiccups that disrupt their browsing experience. One such common issue is the dreaded "This Connection Is Not Private" error message, which can leave users feeling frustrated and unsure of how to proceed.

When this error message appears, it serves as a warning that the website you are attempting to visit does not have a valid security certificate. While this may seem alarming, it's important to understand that this error is designed to protect you from potentially harmful websites that could compromise your sensitive information.

In this comprehensive guide, we will delve into the intricacies of the "This Connection Is Not Private" error in Safari and provide you with practical steps to resolve it. By the end of this article, you will be equipped with the knowledge and tools to navigate the web securely and confidently, knowing how to address this common issue when it arises.

Let's embark on this journey to demystify the "This Connection Is Not Private" error and empower you to make the most of your browsing experience with Safari.

Understanding the "This Connection Is Not Private" Error

The "This Connection Is Not Private" error message in Safari is a security feature designed to protect users from potentially harmful websites. When you encounter this error, it means that the website you are attempting to visit does not have a valid security certificate. This certificate, also known as an SSL certificate, is crucial for establishing a secure and encrypted connection between your browser and the website's server.

SSL certificates play a pivotal role in safeguarding sensitive information, such as login credentials, personal data, and financial details, from unauthorized access. When a website lacks a valid SSL certificate, it raises red flags, prompting Safari to display the "This Connection Is Not Private" warning to prevent users from unknowingly exposing their data to potential threats.

The absence of a valid SSL certificate can occur for various reasons. It could be due to an expired certificate, a misconfiguration on the website's server, or an attempt by a malicious entity to intercept your connection. Regardless of the cause, Safari's proactive approach in alerting users to this issue underscores its commitment to prioritizing user security and privacy.

It's important to note that encountering the "This Connection Is Not Private" error does not necessarily mean that the website is malicious. In some cases, legitimate websites may experience temporary SSL certificate issues, leading to the display of this warning. However, it's crucial to exercise caution and refrain from entering sensitive information on such websites until the SSL certificate matter is resolved.

By understanding the significance of SSL certificates and the purpose of the "This Connection Is Not Private" error message, users can navigate the web with heightened awareness of potential security risks. In the following section, we will explore actionable steps to address this error and ensure a secure browsing experience in Safari.

Steps to Stop "This Connection Is Not Private" in Safari

1. proceed with caution.

Upon encountering the "This Connection Is Not Private" error in Safari, it's essential to approach the situation with caution. While the warning may seem alarming, it serves as a protective barrier against potential security threats. Before proceeding, carefully assess the website in question. If it is a familiar and trusted site, you may choose to proceed with caution, keeping in mind that entering sensitive information is not advisable until the SSL certificate issue is resolved.

2. Verify the Website URL

Double-check the website's URL to ensure that you have entered it correctly. Typos or misspellings in the URL can lead to the display of the "This Connection Is Not Private" error, even on legitimate websites. Pay close attention to the URL and confirm that it matches the intended website address.

3. Update Safari and Operating System

Ensure that your Safari browser and operating system are up to date. Keeping your software current is crucial for accessing the latest security features and patches. To check for updates, navigate to the App Store on your Mac and select the "Updates" tab to install any available Safari or system updates.

4. Adjust Date and Time Settings

Inaccurate date and time settings on your device can trigger SSL certificate errors, including the "This Connection Is Not Private" warning. Verify that your Mac's date and time settings are accurate by clicking on the Apple menu, selecting "System Preferences," and then accessing the "Date & Time" settings. Enable the option to set the date and time automatically to ensure synchronization with the correct time zone.

5. Clear Safari Cache and Cookies

Clearing the cache and cookies in Safari can help resolve temporary browsing issues, including SSL certificate errors. To do this, open Safari, go to the "Safari" menu, select "Preferences," and navigate to the "Privacy" tab. From there, click on "Manage Website Data" to remove cached files and cookies associated with the problematic website.

6. Proceed with an Exception (Advanced Users)

For advanced users, it is possible to proceed to the website by adding a security exception in Safari. This step should be approached with caution, as it bypasses the SSL certificate warning and allows access to the site despite the security risk. To add an exception, click on "Show Details" in the error message and select the option to visit the website despite the security concerns.

By following these steps, users can effectively address the "This Connection Is Not Private" error in Safari and navigate the web with heightened security and confidence. It's important to exercise vigilance and prioritize the protection of sensitive information when encountering SSL certificate warnings, ensuring a secure browsing experience in Safari.

Additional Tips for Secure Browsing in Safari

In addition to addressing the "This Connection Is Not Private" error, there are several proactive measures and best practices that users can implement to enhance their security while browsing in Safari. By incorporating these additional tips into their browsing habits, users can fortify their online safety and minimize the risk of encountering security-related issues.

1. Install and Update Security Extensions

Safari offers a range of security extensions designed to bolster privacy and protect against online threats. Users can explore reputable extensions such as ad blockers, anti-tracking tools, and malware scanners to augment their browser's security capabilities. It is crucial to regularly update these extensions to ensure they are equipped with the latest security features and threat intelligence.

2. Enable Cross-Site Tracking Prevention

Safari's Intelligent Tracking Prevention feature mitigates the tracking of user activity across different websites, enhancing privacy and reducing the risk of targeted advertising and data profiling. By enabling this feature in Safari's settings, users can exert greater control over their online footprint and minimize the collection of personal data by third-party entities.

3. Exercise Caution with Extensions and Downloads

When installing browser extensions or downloading files in Safari, exercise caution and scrutinize the credibility of the sources. Malicious extensions and downloads can compromise the security of your browsing experience, leading to potential privacy breaches and system vulnerabilities. Stick to reputable sources and verify the legitimacy of extensions and downloads before proceeding.

4. Utilize Two-Factor Authentication

For websites and online services that offer two-factor authentication (2FA), it is advisable to enable this additional layer of security. 2FA fortifies account protection by requiring a secondary verification step, such as a code sent to a mobile device, in addition to the standard login credentials. By implementing 2FA where available, users can significantly enhance the security of their online accounts.

5. Regularly Review Privacy and Security Settings

Periodically review and adjust the privacy and security settings in Safari to align with your preferences and security requirements. This includes managing website permissions, cookie preferences, and privacy configurations. By customizing these settings, users can tailor their browsing experience to prioritize privacy and security while maintaining functionality.

By integrating these additional tips into their browsing practices, users can cultivate a more secure and privacy-conscious environment within Safari. These proactive measures, when combined with the steps to address the "This Connection Is Not Private" error, contribute to a comprehensive approach to safeguarding online activities and personal data. With a heightened focus on security and privacy, users can navigate the digital landscape with confidence and peace of mind, knowing that their browsing experience is fortified against potential threats.

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How to Fix “This connection is not private” in Safari?

Ever get a “This Connection is Not Private” error when trying to do something online? It can be a frustrating experience as your connection to the page you are trying to reach is broken.

This error happens for a variety of reasons, but more often the error occurred due to an expired or invalid SSL certificate.

Here in this article, we are going to discuss everything you need to know about your connection is not a private error and how you can fix it on your Safari browser .

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What is “This connection is not private” in Safari?

Normally you see this error code while surfing the Internet. The error “ your connection is not private ” means, the browser is unable to verify the website you are trying to access.

When your browser is failed to verify the site, it will throw a warning message “your connection is not private”. This will prevent you to access that website content as the website is not safe or insecure to open in the Safari browser.

When you open any website, it will verify the website SSL certificate and check how secure the website is. If the used SSL certificate is not verified or not working, it will count as an unsecured website. In simple words, the error means, Your connection to the website is not private and it is not safe to open the website on Safari.

Most people face this error with the Let’s Encrypt SSL certificate . Let’s Encrypt is a free SSL certificate and if the certificate is expired, you will face this error. The error is common for all devices including Macbooks, iPhones, and iPad.

If you ignore this “your connection is not private” error, you will compromise your personal security.

If you receive the “ your connection is not private ” error message when you access a website, you are at risk of being hacked. It’s easy to fall victim to hackers who target unprotected devices.

Browsers check the security certificate on the website to ensure it’s safe. If it can’t verify the site’s security certificate, the browser will block access. This way, you can protect your privacy and avoid the possibility of exposing your data online.

Reasons for the “this connection is not private” error?

The SSL certificate is missing or expired
Your browser is outdated
Your antivirus is causing issues
Server issue

Whenever you open any website, your browser checks all the information related to the security of the website. It will also check that it will keep your details private including contact information, passwords, payment details, and more.

But most of the time, the error “your connection is not private” is connected with the SSL certificate issue. The issue is your safari browser can’t verify the SSL certificate and it will stop you to access the website.

The error message may be caused by one of the following: an overly-protective VPN, antivirus software, incorrect date/time settings, or network setting.

Sometimes due to browser issues, you will face errors like this.

How to Fix “This connection is not private” Error?

Here is a step-by-step guide to fix this connection is not a private error on the safari browser.

Method 1: Verify SSL Certificate

To resolve the “this connection is not private” error, check whether your SSL certificate is valid. You should have received an email notifying you of the expiration date of the certificate. If the certificate has expired, then contact support to update it. Otherwise, you can visit the website again and repeat the procedure.

This will resolve the issue for the most part. When using an outdated SSL certificate, you need to make sure that your website is secure.

Method 2: Hard Refresh and Reload the Page

The first method to solve This is not a private connection error is, hard reload the browser. All you need to do is, hard refresh the webpage and reload it.

Sometimes due to heavy traffic on the server, you will face issues like this. A simple reload can solve the issue on your safari browser.

To hard reload the page, use the safari keyboard shortcut and press the F5 key on the keyboard to refresh the page.

Method 3: Clear Cache and History Data

If hard reload is not working for you then try to clear cache data of your browser. Some due to cache issues you can face this error.

Most of the time, the Safari browser saves too many caches and cookie files to load the data quickly.

To clear your cache and cookies on your Safari browser, follow the steps mentioned below:

Step 1: Open your Safari browser and then

Step 2: Click on the Safari option from the menu bar and then click on Preferences in the upper side menu.

Step 3: Find and click on the Advanced tab and check the Show Develop menu.

Step 4: Close the Safari Preference and then select Develop option from the menu bar.

Step 5: Find and click on the Empty Caches option to delete all cache files, and cookies and clear all history.

Method 4: Check Computer Date and Time

If the time and date are not correct then you can face this error on your Safari browser. Date and time are used to verify the SSL certificate. So if the date and time are not correct, it won’t be able to verify the SSL certificate and show the “this connection is not private” error.

Method 5: Check your Router Settings

If you are using a router to access the Internet, check the settings.

Sometimes due to incorrect DNS settings or DHCP settings, you will see this “connection is not private” error.

How to Access Unprotected Website on Safari?

If you still want to ignore the “this connection is not private” warning and access the website, here is how to do it.

Step 1: When you see the error on your Safari browser, find and click on the show details option.

Step 2: Find and click on the visit this website URL to access the website.

Step 3: It will show a popup in your Safari browser. Click on Visit Website to confirm your decision and you are done.

Now you can access the website on your Safari browser. But note that, it is not safe. It will harm your personal information like passwords and payment information.

So always verify the website and then proceed.

The error “this connection is not private” is very common and easy to fix if you know the cause. Most of the time the issue is related to the SSL certificate and Date or time.

We hope this article helped you.

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How to Fix the “Your Connection Is Not Private” Error

You’re about to visit a website and suddenly the “your connection is not private” error appears. Relax. It’s a common error that’s easily fixed — and it might not even be an issue on your end. Keep reading to learn more about this privacy error and how to fix it, then get a dedicated secure browser with built-in privacy features to help keep your personal data safe.

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What does “your connection is not private” mean?

“Your connection is not private” is a privacy error message warning you that your browser can’t verify a website’s safety. An unsafe or unsecure website can leave your personal information vulnerable and expose you to online threats like malware, so the message acts to warn you about visiting a website.

Before entering a website, your browser will ensure its safety by checking its security certification. Your browser will directly contact the host server of the website for its SSL certificate . If your browser can’t verify or validate the certificate, you may receive an error message saying, “this site can’t provide a secure connection.”

An SSL certificate proves that a website is protecting its data with SSL encryption. It also contains a website's public key, along with the website's identification and related information. It confirms the safety and legitimacy of a website and helps your browser know it can be trusted. Without a verified SSL certificate, your connection to a site is not secure.

The padlock shows that the AVG site is secure and has a valid certificate

Sites with a valid SSL certificate use the HTTPS security protocol. Those without a certificate use the older HTTP protocol. Those sites are not encrypted and your browser will issue a warning.

But just because a site has a valid SSL certificate doesn’t mean it’s necessarily safe. Help protect your data and block hackers by using a browser built specifically for safety and privacy .

Variations of “your connection is not private” on different browsers

Different browsers and platforms will phrase the “your connection is not private” error in different ways. But it always means the same thing: your browser can’t verify the safety of a website. However it’s worded, be careful if you get a privacy error. If your browser connection is not private, your data and device may be at risk.

Browsers like Safari, Chrome, Mozilla Firefox, and Microsoft Edge all have their own version of the privacy error message. Generally, they all warn you about unsafe websites, but the criterion varies according to each browser.

Here’s what privacy error messages mean on different browsers:

This connection is not private — Safari

What does “this connection is not private” mean on Safari? It’s more straightforward than on other browsers because the warning doesn’t include error codes.

If you receive a “this connection is not private” message on Safari, it could be because:

The website’s SSL certificate has expired or can’t be verified.

The website uses HTTP (unencrypted) rather than HTTPS (encrypted).

Safari’s error message gives you the option to click Show Details , letting you view the certificate to see why the message is appearing.

Your connection is not private — Chrome

Google Chrome will issue a “your connection is not private” error for a number of reasons.

The warning may be accompanied by the following Chrome privacy error codes:

NET::ERR_CERT_COMMON_NAME_INVALID This means that the domain name of the SSL certificate doesn't match the domain name in the address bar.

NET::ERR_CERT_AUTHORITY_INVALID This means that the website’s SSL certificate cannot be verified.

NTE::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED This means that the website’s SSL certificate has not been publicly logged.

Your connection is not secure — Mozilla Firefox

If Mozilla Firefox can’t verify a website's security, you’ll receive a “your connection is not secure” error. You can click the Advanced icon if you want more information about a specific error.

Here are some common Firefox error codes:

ERROR_SELF_SIGNED_CERT This means a website’s certificate is self-signed and can’t be trusted.

MOZILLA_PKIX_ERROR_ADDITIONAL_POLICY_CONSTRAINT_FAILED This means a certificate was issued by an untrusted authority.

MOZILLA_PKIX_ERROR_MITM_DETECTED This means that a possible man-in-the-middle attack has been detected.

SEC_ERROR_EXPIRED_CERTIFICATE This means a website’s certificate has expired.

SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE This means your device’s time isn’t synced with your browser.

SEC_ERROR_OCSP_INVALID_SIGNING_CERT This means the website or its certificate is not correctly configured.

SEC_ERROR_UNKNOWN_ISSUER This means the issuer of the website's certificate is unknown and therefore untrusted.

Your connection isn’t private — Microsoft Edge

Microsoft Edge displays a “your connection isn’t private” error when it can’t validate the SSL certificate of a website. The browser’s warning message will also include a code for your specific error.

Here are some common Microsoft Edge error codes:

NET::ERR_CERT_AUTHORITY_INVALID This means the domain name of the SSL certificate is invalid.

Error Code: 0 This means the website’s security certificate is not secure.

NET::ERR_CERT_COMMON_NAME_INVALID This means the domain name of the SSL certificate doesn't match the domain name in your address bar.

DLG_FLAGS_INVALID_CA This means that the website's certificate is not installed correctly, has expired, or malicious activity is being detected.

How to fix the “your connection is not private” error

There are ways to fix a “your connection is not private” error. While these error messages are designed to keep you safe, sometimes they’re triggered by an issue on the website’s end or yours — blocking you from accessing a site that’s otherwise safe to visit.

There are two reasons error warnings appear on browsers:

Client-side errors result from issues with your internet, computer, operating system, etc.

Server-side errors result from expired or invalid security certifications, poor server responses, or suspicious server-related issues.

A server-side error means the website should be avoided, as your data is at risk. But with a client-side error, the website isn’t necessarily a threat . You could fix the issue on your end and gain safe access to the website.

Here’s how to fix a “this connection is not private” error:

Reload the page

Sometimes a privacy error is a temporary glitch from the back end or server side of a website. To fix this issue, try to refresh the page or close your browser and re-visit the website.

Clear your browser cookies and cache

Your cookies and cache are saved details about your browser habits that are supposed to enhance your browsing experience. But these sensitive details could trigger an error message that your browser connection is not private. If you delete your browser cookies and clear your cache, you may fix these error warnings.

In general, clearing your cookies and cache occasionally is a good habit for maintaining a smoother browser — using a browser cleaner tool will help you do this.

Browse in incognito mode

Not sure if your browser cookies and cache are causing the “connection is not private” error? Try browsing in incognito mode , which is an anonymous browser mode that ensures your cookies and cache files aren’t saved, helping you know if these files are causing the error.

If you don’t get a privacy error in incognito mode, your cookies and cache files are likely the issue. If so, clear these files and check if you get the error again in your normal browsing mode. If you still get the error while in incognito mode, try using a different browser.

Check out our private browsing guide for tips on using an incognito mode on different browsers.

Check your computer’s date and time

Does your computer think it’s still 2013? If your computer's date doesn’t match your browser’s, it could cause a privacy error. And with the wrong date on your computer, your browser may miscalculate when a website’s SSL certificate expires, which could trigger an error message.

Check your Wi-Fi

Everyone loves a free public Wi-Fi connection at a cafe or airport until they’re hit with a “your connection is not private” message. Public Wi-Fi networks are often run on the unencrypted HTTP protocol. If the network has a portal page, you can usually fix the privacy error and access HTTPS sites. You’ll just have to sign in and accept their terms and conditions.

An error warning is not the only issue with public Wi-Fi. You’re also exposing yourself to other privacy and security risks, because hackers can intercept traffic on unsecured networks. If you’re going to use public Wi-Fi, get a VPN and learn how to browse safely on public Wi-Fi .

Check your antivirus software or firewall

Having good antivirus software or a firewall is essential for staying safe online, but sometimes they get in the way of a smooth browsing experience. Malfunctioning antivirus programs can reject valid SSL certificates, preventing you from accessing otherwise safe websites.

If you think defective security software is causing the privacy error message, try temporarily disabling the SSL scan feature to see if that fixes the issue. If the warning disappears, your antivirus or firewall is overriding your network.

Restart your router or computer

Restarting your device has always been the go-to tech fix — and your router or computer is no exception. If your browser is displaying “your connection is not private” on every website, it could be a glitch with one of your devices. Restarting your router and computer may resolve the issue.

Update your operating system

An outdated operating system (OS) can lead to a host of problems with device functionality and security. It can also cause communication issues with your browser, which could prevent accurate website verification and result in an error message. Depending on your device, there are different ways to check if you need to update your OS.

How to update macOS:

Click the Apple icon and select System Preferences .

MacOS Apple Icon menu, with System Preferences selected

Click Software Update in the new window.

Software Update highlighted in System Preferences

Click Update Now if new updates are available.

How to update Windows OS:

Click the Windows icon and select Settings .

Windows OS settings selected in Window's menu

Select Update & Security in the Settings window.

Update and Security window in Windows OS

Click Check for updates to search for any available updates.

Carefully proceed to the website

Error warnings are there for a reason. Though you can choose to ignore a warning and proceed to a website, remember that your connection to this site is not private. An unsafe website could link to other malicious websites or result in personal data theft.

Here’s how to bypass “your connection is not private” in Chrome:

Click Advanced in the error message window.

Click the option to ignore the warning and proceed to the site.

You’ll find it’s basically the same process on other browsers too. We don’t recommend bypassing the privacy warning . But if you wish to proceed with this method, read up on website safety first.

Access the website through a proxy

A proxy server reroutes your internet traffic via a remote server, acting like a messenger between you and a website’s server. With a proxy server , you could bypass the “your connection is not private error,” since your device is not in direct contact with a website’s server.

Though there are free proxy servers online, they can be unsafe and unreliable. Alternatively, if you have a dependable proxy server’s address and port number, you can manually set it up on your browser.

Here’s how to set up a proxy server on Google Chrome on Windows:

Click the three dots in the top-right corner and select Settings .

Google Chrome, 3 dot menu expanded, Settings is highlighted

Expand the Advanced menu on the left sidebar and choose System . Click Open your computer’s proxy settings .

Chrome Settings window with "System" and "Open your computer's proxy settings" highlighted.

In the new window, scroll down to Manual proxy setup and toggle Use a proxy server on. Paste or enter the proxy server’s Address and Port , then click Save .

Change your DNS servers

Domain name system (DNS) servers are responsible for finding the IP address of a website after you type a web address into your browser. They function like the phonebook of the internet. Though DNS servers are vital for browsing online, some could cause a “this connection is not private” error.

For example, Google’s Public DNS or Cloudflare’s DNS could trigger privacy errors. If you’ve changed your DNS server in the past, switching back to your ISP’s default DNS server may resolve the issue.

Wondering whether to use a proxy or a VPN to cover your online tracks? Use our guide on smart DNS proxy servers vs VPNs to help you pick the best option.

Browse the internet securely and privately

If you see a “your connection is not private” error message, it’s often just a warning. Sometimes it’s due to an error from your end or the website. But the message could warn you of a genuine threat to your device or data if you continue to the site. Whatever the case, stay protected while browsing online with a security-focused browser like AVG Secure Browser .

Our dedicated secure browser was designed with security and privacy at the forefront. It works around the clock to help detect, analyze, and block different varieties of threats like unsafe websites, malware, and phishing scams. Plus, built-in privacy features help you block trackers and cover your browser fingerprint so you can browse the web privately.

Get Secure, Private Browsing

Download free AVG Secure Browser to encrypt your online connection, block trackers, and protect your data.

Install free AVG Secure Browser to encrypt your online connection, block trackers, and protect your data.

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Word Forum Top Contributors: Stefan Blom - Suzanne S. Barnhill - Charles Kenyon - Bob Jones AKA: CyberTaz - Doug Robbins - MVP Office Apps & Services (Word) ✅

June 10, 2024

Word Forum Top Contributors:

Stefan Blom - Suzanne S. Barnhill - Charles Kenyon - Bob Jones AKA: CyberTaz - Doug Robbins - MVP Office Apps & Services (Word) ✅

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Connection to this website is not secure

I just started getting this message: AVG has blocked access to https://uci.edog.cdn.office.net/ because one of the issuers of the server certificate has expired, whenever I launch Microsoft Word, Excel or PowerPoint.

I do have a subscription to renew in 1 year and it's only been 6 months. Is this something within Microsoft or an outside source?

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Replies (9) 

I started getting the same thing on June 27th.

5 people found this reply helpful

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The message is coming from your antivirus application. Another user has reported that Norton is giving the same message. If I try to access the site directly, I get a warning from Kaspersky that "This certificate or another one in the chain is expired." If I choose to view the certificate, I see this:

So it appears the problem is with the Microsoft LiveID server. I am reporting this to Microsoft, and you would be advised to do the same (through Help | Feedback ).

20 people found this reply helpful

we are also having the same, in our organization we use Avast and it's reporting the same.

3 people found this reply helpful

Microsoft screwed up. See article

https://www.theregister.com/2024/06/28/microsoft_security_certificate_expires/

1 person found this reply helpful

I have been having the same problem for 24 hours. It is important that I can access and update my data.....the TAX man demands it. I HATE MICROSOFT

We have now received word from Microsoft that the certificate has been renewed, so you should have no further problems.

I am getting a similar message from Avast:

Avast has blocked access to https://ucl.cdn.office.net/ because one of the issuers of the server certificate has expired.

it is very annoying for me; it is end of the month and I must run multiple reports.

I've reported this, but it's unlikely there will be any action over the weekend. If you can access Office apps at all, send feedback through Help | Feedback or through the Windows Feedback Hub.

I have been having the same problem on my server.

It is also preventing remote connections by forcing Kaspersky to block the site as not secured.

I surely hope Microsoft will have an update soon.

This is not new. My server has been having this issue for the past 4 months. No update yet.

I think having a back-up plan would be a more suitable resolution until Microsoft resolves the problem.

Using other Office suits and email platforms won't hurt.

I prefer not to, but have no other options.

Just wanted to add I am using Windows 10 Prof.

Question Info

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Known issues

Secure Private Access installer

Upgrade the database using scripts

Sizing guidelines

Set up Secure Private Access

Configure NetScaler Gateway

Configure contextual tags

Configure StoreFront

Configure applications

Configure access policies for the applications

End user flow

Secure Private Access integration with Web Studio integration

Deploy Secure Private Access as a cluster

Manage settings after installation

Dashboard overview

Troubleshooting issues

Retain troubleshooting logs

Logs and telemetry cleanup

Uninstall Secure Private Access

Secure Private Access 2311 compatibility with legacy versions

Third party notifications

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Troubleshooting some common errors

This topic list some of the errors that you might come across while setting up Secure Private Access.

Certificate errors
Database creation errors
StoreFront failures
Public gateway/callback gateway failures
Secure Private Access Server not reachable

Error message : Unable to get the certificates automatically from one or more Gateway servers.

This error message appears when you try to add a public NetScaler Gateway address and there is an issue fetching the certificate. This issue can occur when setting up Secure Private Access or updating settings after the setup is complete.

Workaround : Update the gateway certificate the same way in which you would for Citrix Virtual Apps and Desktops.

Error message : Failed to create database

Resolution : For Automatic case - The machine must have READ, WRITE, UPDATE permissions to create tables within the database on the SQL server.

Error message : Failed to create database: A database already exists.

This error message might appear in any of the following scenarios.

If the Automatic configuration option is selected while configuring the databases.

If the admin is creating a database, it must be an empty database. This error message can appear if the database is a non-empty database.

Resolution : You must create an empty database.

You uninstall Secure Private Access and retry the setup with the same site name. In this case, the database from the previous installation would not have been deleted.

Resolution : You must manually delete the database.

You choose to set up the database manually (by selecting Manual Configuration in the Configuring Databases page) by using the script, and then change to the Automatic Configuration option but use the same site name. In this case, a database with the same name is already created while running the script.

Resolution : You must rename the site and then run the script again.

The machine does not have the READ, WRITE, UPDATE permissions to create tables within the database on the SQL server.

Resolution : Enable appropriate permissions on the machine. For details, see Permissions required to set up databases .

Error message : Failed to create database: Connection failed

Resolution :

Check database network connectivity from your machine. Ensure that the SQL server port is open on the firewall.
If using a remote SQL server, check if the SQL server has login created with the Secure Private Access machine identity, Domain\hostname$.
If using a remote SQL server, confirm that the machine identity has the correct role assigned, system administrator role.
If using a Local SQL server (not from the installer), check if the NT AUTHORITY\SYSTEM user must have a login created.

Error message : Failed to create StoreFront entry for: <Store URL>

Update the StoreFront entries from the Settings tab if it is not visible. After you have set up Secure Private Access using the wizard, you can edit StoreFront entries from the Settings tab. Note down the StoreFront Store URL for which this error occurred.

Click Settings and then click the Integrations tab.
In StoreFront Store URL , add the StoreFront entry if it is not visible.

Error message : Failed to configure StoreFront entry for: <Store URL>

There might be a PowerShell execution policy restriction in place. Run the PowerShell script command Get-ExecutionPolicy for details.

If it is restricted, you must bypass this and run a StoreFront configuration script manually.
In StoreFront Store URL , identify the StoreFront URL entry for which the error occurred.
Click the Download Script button next to this Store URL and run this PowerShell script with admin privileges on the machine on which the corresponding StoreFront installation is present. This script must be run on all the StoreFront machines.

Note: If you are retrying the installation after uninstalling, ensure that you don’t have an entry with the name “Secure Private Access” in the StoreFront configuration ( StoreFront > store> Delivery Controller -> Secure Private Access ). If Secure Private Access is present, delete this entry. Manually download and run the script from the Settings > Integrations page.

Error message : StoreFront configuration is not local for: <Store URL>

After you have set up Secure Private Access using the wizard, you can edit gateway entries from the Settings tab. Note down the StoreFront Store URL for which this error occurred.

This issue occurs if StoreFront is not installed on the same machine as Secure Private Access. You must manually run the StoreFront configuration on the machine where you have installed StoreFront.

Note: To run the StoreFront PowerShell script, open the Windows x64 compatible PowerShell window with admin privileges and then run ConfigureStorefront.ps1. StoreFront script is not compatible with Windows PowerShell (x86).

Error message : “Get-STFStoreService : Exception of type ‘Citrix.DeliveryServices.Framework.Feature.Exceptions.RegistryKeyNotFoundException’ was thrown.” while running StoreFront script using PowerShell.

This error occurs when the StoreFront script is run on a x86-compatible PowerShell window.

Resolution:

To run the StoreFront PowerShell script, open the Windows x64 compatible PowerShell window with admin privileges and then run ConfigureStorefront.ps1 .

Error message : Failed to create Gateway entry for: <Gateway URL> OR Failed to create Callback Gateway entry for: <Callback Gateway URL>

Note the Public Gateway or Callback Gateway URL for which the failure occurred. After you have set up Secure Private Access using the wizard, you can edit gateway entries from the Settings tab.

Update the public gateway address or the callback gateway address and the virtual IP address for which the failure occurred.

Error message : Failed to update IIS pool. Failed to restart IIS pool

Go to Application pools in Internet Information Services (IIS) and check that the following application pools have started and are running:

Secure Private Access Runtime Pool
Secure Private Access Admin Pool

Also check that the default IIS site "Default Web Site" is up and running.

Database connectivity check failures

Error Message: Connectivity check failed

Database connectivity check can fail due the multiple reasons:

The database server is not reachable from the Secure Private Access plug-in host machine due to a firewall.

Resolution: Check if the database port (default port 1433) is open on the firewall.

The Secure Private Access plug-in host machine does not have the permission to connect to the database.

Resolution: See SQL database permissions for Secure Private Access .

Gateway connectivity check failed. Unable to fetch public certificate

Error Message: Post installation configuration fails with the error “Gateway connectivity check failed. Unable to fetch a public certificate….”

Upload the gateway public certificate to the Secure Private Access database manually using the config tool.
Open the PowerShell or the command prompt window with admin privileges.
Change the directory to the Admin\AdminConfigTool folder under the Secure Private Access installation folder (for example, cd “C:\Program Files\Citrix\Citrix Access Security\Admin\AdminConfigTool”)

Run the following command:

.\AdminConfigTool.exe /UPLOAD_PUBLIC_GATEWAY_CERTIFICATE <PublicGatewayUrl> <PublicGatewayCertificatePath>

Application enumeration failure

Application enumeration breaks if the StoreFront URL or the NetScaler Gateway URL contains a trailing slash (/).

Delete the trailing slash in the StoreFront store URL or the NetScaler Gateway URL. For details, see Update StoreFront or the NetScaler Gateway server details after the setup .

Miscellaneous

Create Secure Private Access diagnostics support bundle

Perform the following steps to create a Secure Private Access diagnostics support bundle:

Change the directory to the Admin\AdminConfigTool folder under the Secure Private Access installation folder (for example, cd “C:\Program Files\Citrix\Citrix Access Security\Admin\AdminConfigTool”).

.\AdminConfigTool.exe /SUPPORTBUNDLE <output folder>

SQL database permissions for Secure Private Access

For automatic database creation, the Secure Private Access plug-in host machine must have the permissions to connect to the database and create the database schema.

Remote database:

Perform the following steps to set up the permissions for a remote database.

Create an empty database with the name syntax CitrixAccessSecurity<Site Name> . Here <Site Name> is the Secure Private Access site name. (for example. CitrixAccessSecuritySPA).

CREATE DATABASE CitrixAccessSecurity<SiteName>

Create an SQL server login for the machine identity for the Secure Private Access virtual machine. For example, if your Secure Private Access broker machine name is HOST1 and the machine domain is DOMAIN1, then the machine identity is “DOMAIN1\HOST1$”. If the login is already created, then you can ignore this step.

USE CitrixAccessSecurity<SiteName>

CREATE LOGIN [DOMAIN1\HOST1$] FROM WINDOWS

Domain name can be found using the following query:

SELECT DEFAULT_DOMAIN()[DomainName]

Assign the db_owner role to the machine identity.

EXEC sys.sp_addrolemember [db_owner], 'DOMAIN1\HOST1$'

ALTER USER [DOMAIN1\HOST1$] WITH DEFAULT_SCHEMA = dbo;

Local database:

Perform the following steps to set up the permissions for a local database.

Create an empty database with the name syntax CitrixAccessSecurity<Site Name> . Here <Site Name> is the Secure Private Access site name. (for example, CitrixAccessSecuritySPA).

Create an SQL server login for the NT AUTHORITY\SYSTEM user. If the login is already created then you can ignore this step.

CREATE LOGIN [NT AUTHORITY\SYSTEM] FROM WINDOWS

Assign the db_owner role to the “NT AUTHORITY\SYSTEM” user.

EXEC sys.sp_addrolemember [db_owner], 'NT AUTHORITY\SYSTEM'

ALTER USER [NT AUTHORITY\SYSTEM] WITH DEFAULT_SCHEMA = dbo;

When you manually create the database, the downloaded database script adds the permissions to the machine identity.

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Connection not private' notices on Safari and Chrome

I have just started getting a lot of 'Connection is not Private' notices come up when I go to many websites (including our own!) which were previously OK and are ones I have used many times.

I can get into them on my mobile phone without a problem, so it must be a problem with my Mac?

What do I do?

MacBook Pro 13″, OS X 10.11

Posted on Oct 1, 2021 12:52 AM