cashel travel

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Cashel Travel   Reviews

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Reviews 4.8.

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Top service from Cashel Travel staff

Thank you for the attention received throughout the reservation process to Miss Rebeca Cal and the follow-up of the passengers during the trip. Everything was perfect

Date of experience : June 03, 2024

Reply from Cashel Travel

Estimada Rosa, ¡Muchas gracias por tomarte tu tiempo para valorar la experiencia de tus clientes en Trustpilot tras su viaje a la mágica Escocia! Tus palabras nos llenan de alegría y satisfacción. Nos encanta saber que hemos logrado superar sus expectativas y que han disfrutado de un viaje inolvidable a este maravilloso destino. Trabajamos con pasión para brindar a cada cliente una experiencia única y personalizada, y tu valoración nos confirma que estamos en el camino correcto. Gracias por confiar en Cashel Travel y por recomendarnos a otros viajeros. Esperamos poder seguir siendo tu agencia de viajes de referencia en el futuro. Un abrazo, Rebeca

Trip to UK and Ireland

My parents and I went on vacation to the UK and Ireland and Rebeca at Cashel Travel made the experience absolutely stress free. They took care of booking everything including hotels, travel, attractions, and the tour guides. We had a tour guide, Niso Reyes, in London to go to Stonehenge, Bath, and Windsor and he was very professional and knowledgeable. We loved our experience with him. In Scotland we had a guide, Mar, for Edinburgh, Isle of Skye, and Inverness. She was incredible as well. Very knowledgeable and passionate about Scotland, which was great as it was our first time in Scotland. Mar took us to everything in our itinerary and more as she learned about our interests which made our experience very personalized. I 100% recommend their services for all kinds of trips.

Date of experience : April 15, 2024

PANORAMA TRAVEL

Our executive, Violeta Dominguez, promptly attends to the requests and needs of our clients. Build itineraries that become memorable experiences for our passengers. Their suggestions are incredible and the people at the destination serve our passengers impeccably, because in addition to being very prepared people, they are, according to their comments, very warm people.

Date of experience : May 07, 2024

Dearest Gabriela, Thank you for trusting Cashel Travel again! It has been our pleasure. We are delighted they enjoyed their trip with us and we are looking forward to organising the next adventure together. Warmest Regards

Very Patience and willing to extend a helping hand

Christina and Pelin, you made our event memorable. Thank you for the patience in doing zoom calls. Thank you Pelin for patiently answering all my questions and assisting us even if it not your scope of work anymore. Our guests enjoyed the selection of restaurants and venues you have prepared. Although the weather was rainy, I can say that everyone still enjoyed the trip. Oh , let me thank UVA too as he was sooooo wonderful assisting me in our dinner event. I will definitely get your servicesin the future if we have events at St. Andrews again :)

Date of experience : October 07, 2023

7 day customized Scotland tour…

Booked 7 day customized Scotland tour with Cashel travel using Mercedes Godoy as our trip planner. Gordon Mason was our driver. We requested Gordon as we had driven with him on a previous trip & found him to be personable & knowledgeable. Our trip was spectacular. We saw many unexpected sites & had a most pleasant journey. Would highly recommend both for your trip & planning.

Date of experience : July 15, 2022

Fantastic honeymoon in Scotland

Violeta arranged a fantastic honeymoon for us around Scotland on 3 weeks' notice. She contacted the various hotels each day to let them know we were coming and updated us on the local restrictions/provided us with revised vouchers as we travelled around. We stayed in lovely castles/hunting lodges finishing with the Balmoral in Edinburgh. We learned about Scottish history and saw some amazing sights on our self drive tour. Our hosts were lovely and provided us with free food/drinks and upgrades.

Date of experience : July 01, 2021

In the planning process we worked with…

In the planning process we worked with Marta, Pelin and Christina. All very responsive. On site Christina and Pelin were really fantastic, very proactive to our needs. We had many moving parts with different language requirements which were all met by Cashel. Ronnie the guide was fantastic.

Date of experience : May 22, 2023

Excellent Experience

Being in the travel business (groups from North America to Europe) I have not worked with many people like Kate Adkin at Cashel. What comes to mind: efficiency, professionalism, reliability, promptness - plus: kindness. A very exceptional pleasure - THANK YOU !

Date of experience : August 15, 2023

Highly Recommended Destination Management

Our team had worked with Cashel starting in 2019 prior to the pandemic. They were able to help us pivot to a virtual event in 2021, and later host our initial in-person conference in 2022. Nerea Chafer and her team were there throughout the process. From negations, logistics, set-up, security, lodging, transportation, tours, and everything in between.

Date of experience : July 28, 2022

Great experience!!

Great experience!!! We did an incentive trip for 80 ladies and was AMAZING! Tatiana & team were in every detail: Itinerary, budget, Site Inspection, Guides, On Site assistance. Such a warm service full of details and professionalism. Nowadays, it is very rare to find this high-level service and we really appreciate it. Always very attentive to all our need, at every hour of the day! We will definitely use Cashel Travel for all our trips to U.K. (Yamila Fumazoni- Furlong - Fox Events & Incentives from Argentina)

Date of experience : June 02, 2022

Another Fantastic Group Tour. We just completed a second group tour…

We just completed a second group tour arranged by Cashel Travel. We are completely satisfied with the professional service we received in the planning stages of the tour and in the tour itself. Great communication, great service and follow-up. The recommend hotels, drivers, guides, group meals, and sightseeing met and exceeded our expectations. They have provided service for our Ireland & Scotland Tour in 2023 and our 2022 Italy Tour. Our guests were thoroughly happy with all of the arrangements and I can confidently recommend Cashel Travel. B. Knight Knight Tours & Cruises

Date of experience : April 10, 2023

Conference car dealers in Edinburgh, 250 pax

we had a big group in Edinburgh in June and we thank Vibeke and Mona for the great service we received prior and during the event. Vibeke was always flexible and replied on time. All the logistics went perfect and we are really satisfied!! thank you very much for your collaboration!! Hope to repeat the success with new groups soon.

Date of experience : June 01, 2023

Thank you, Cashel Travel!

I'm a travel professional (United States) and have worked with Cashel Travel for many years. The team is amazing, and the services are fantastic. You cannot ask for a better partner in the U.K. and Ireland than them! Grateful for all you do and looking forward to continuing working with you. Anne Fuldby, Director of Groups, Executive Travel.

Date of experience : May 24, 2022

Touring English Villages

Two of us worked with Kim Phillips at Cashel in planning a very personalized week's travel from London, to Stamford, to York and surrounding villages. Kim planned a marvelous itinerary, taking us to all the villages, hotels, and locations we wanted to see. We had a wonderful driver, Peter, who was fantastic in making certain we were comfortable and able to reach each destination safely and on time. The entire trip went beyond our expectations. Thank you, Kim, and Cashel.

Date of experience : November 02, 2021

Celina from Cashel Travel is a tour guide with a travel soul

Celina is a tour guide with a soul! Tremendous knowledge, commitment, smile and great personal culture are her most wonderful qualities! If you are looking for a good guide in Ireland then Celina is the best choice!

Date of experience : September 07, 2023

Fantastic tour with Cashel

We had an excellent tour with Cashel , they listened to what we need and want to explore , make it even better . I would recommend Cashel. Many tour operators just have their set type of tours but Cashel tailored made our itinerary , within 2 weeks we were able to visit many places and still plenty of rest time.

Date of experience : August 23, 2019

Thank you Ineta. We're so happy to hear that you were pleased with your tailored itinerary and took the time to leave this review.

There was a group of 15 of us booked…

There was a group of 15 of us booked for an amazing trip through Ireland and Scotland in April 2020. We are American Military stationed abroad and were excited for this trip. Because of the pandemic , our trip was canceled. As per Cashel Travel Rules and Regs a pandemic counts as a Full refund. We are now approaching the end of 16 months since our trip should have taken place and we are still waiting for a refund. Communication between us and management is almost null with days/weeks before I get a response. Book at your own risk. We are out almost $9,000 grand!

Date of experience : August 27, 2021

Hi Katie, We have no record of you ever booking with us at Cashel Travel. We primarily work with the travel trade. We're sorry you have had issues but it is not with Cashel Travel.

Everything went as planned

Everything went as planned, and little extras were thrown in by our driver when time allowed. We really got a history lesson. The whole trip was amazing. Violeta Dominguez Guillen at Cashel Travel put together a trip to be remembered.

Date of experience : August 22, 2023

The most trustworthy DMC!

The entire team at Cashel Travel is fantastic! Agnieszka and Monika, Celina and Yuva; what a team! Thank you all for providing our 172 American football travelers with the best services this August! We are blessed to have you as our DMC in the U.K. and Ireland. We couldn't be in better hands than yours! Anne Fuldby, Director of Groups, Executive Travel (NE, USA).

Date of experience : August 29, 2022

Nerea Chafer - Excellent Cashel Event Planner

Cashel helped us to organize a conference in London. Nerea Chafer was our event lead and she was just excellent. Nerea was thorough and a pleasure to work with throughout the months-long planning process. I was most impressed by her on-site management during the conference and tireless commitment to making sure every expectation was met and no detail was overlooked.

UK Tour Operator Consolidation After Pandemic Struggles Could Signal More Mergers Globally

Rashaad Jorden, Skift

August 13th, 2021 at 9:00 AM EDT

Although it's uncertain when large numbers of visitors from the United States and European Union will come back due to concerns about Covid variants, struggling U.K. tour operators need to take steps to ensure they're in a position to take advantage of the large-scale return of travelers.

When U.K.-based inbound tour operators Cashel Travel and Tiernan Travel announced last month that they had merged , the transaction signified more than another deal between two entities in the travel industry. It also was a sign of the steps that tour operators are taking to stay afloat.

The Cashel-Tiernan merger is not the only recent one involving tour operators in the United Kingdom. Several travel industry executives believe it may not be the last as difficulties brought about by the pandemic have put several tour operators in precarious situations that could result in more merger and acquisition deals.

Indeed, independent tour operator Prestige Holidays was purchased by Embrace Travel Group earlier this summer, which may be one of several moves the latter company makes in the near future.

“(It’s) doubtless there are negotiations going on being the scenes that we won’t hear about for some time,” said Sue Ockwell, who serves as the managing director of Travel PR , a firm that represents numerous tour operators inside and outside the U.K., and a spokesperson for the U.K.-based Association of Independent Tour Operators .

It’s also possible that some future mergers will feature U.K. tour operators consolidating with companies outside of the country. One such recent transaction has already taken place as TravelLocal , which specializes in tailor-made itineraries, announced in August it had merged with German company trip.me , a platform that enables customers to customize trips with the help of local agencies.

So what’s driving the array of mergers? Although it’s unclear how much of a bargain these deals are since no financial terms were disclosed, one major factor is the substantial loss of business experienced by many tour operators. “We released a survey on the 20th of July, and it showed that 87 percent of tour operators had lost more than 95 percent of their 2021 business,” said Joss Croft, the CEO of UKInbound , a trade association composed of 300 members, including roughly 100 tour operators.

Tiernan Travel is one of those tour operators that has struggled mightily in large part due to border closures as the 11.1 million inbound visitors that came to the U.K. last year represented a 73 percent drop from 2019. The company’s managing director Kristine Bileskalne estimates that roughly 80 percent of her clients come from the United States.

“Even if hotels, restaurants, pubs and other hospitality sectors are open, I could not have operated as usual as borders were closed and no international tourists — U.S. predominantly — could enter the UK or Ireland,” she said.

Bileskalne’s struggles led her to seek out assistance, which she found from Cashel Travel CEO James Aitken. “Combined experience and knowledge will help us become a stronger and more successful company so when Covid gets under control, this will give us a massive advantage,” the executive at Tiernan Travel said.

Another factor that may drive UK tour operators to merge is a lack of targeted financial support from the government. Croft stated the government was allocating grants to businesses impacted by Covid-19, but “those grants tended to be hospitality grants,” he said. “So you had to have customers onto your premises to get those grants. Of course, a tour operator doesn’t have customers on its premises.”

Croft explained that the grant scheme the U.K. government introduced was based on a giant retail grant scheme. “If you’re a pub, club, bar, restaurant, a travel agent in some cases or a food shop, then you got support. But if you’re part of the supply chain involved in that, you didn’t get the support. Event operators didn’t get it. Tour operators didn’t get it,” he said.

On one hand, there is actually optimism among a healthy percentage of UKInbound’s members regarding the future. In a recently conducted survey of its members, 48 percent of respondents, including tour operators, stated they were looking ahead to the next 12 months, especially as they were confident about bookings, visitor numbers and customer orders. That optimism follows the recent lifting of quarantine for fully vaccinated visitors from the U.S. and European Union, and it’s in stark contrast to the 11 percent expressing confidence in April 2020.

However, Aitken believes it will be difficult for the U.K. travel industry to immediately fully benefit from the return of visitors from those locales. Many businesses — including tour operators — that have accepted loans from the government are rapidly approaching the time to pay them off .

“But they don’t have any business coming in,” Aitken said about those tour operators. Thus he believes that come September, when the government’s furlough scheme is scheduled to expire , a lot of companies will merge or close as they’ve essentially lost the lucrative summer season.

Croft also envisions a difficult road ahead for many tour operators — “A lot of them have used the majority of their reserves over the past 17 months,” he said — due to the end of furlough.

“As the (furlough) scheme winds down at the end of September, that will put operators in a very difficult position. They’re either going to have to make their staff redundant and of course, redundancy costs in the United Kingdom as well. So I wouldn’t be surprised if we see more business failures.”

But Croft sees the struggles experienced by some companies as being a blessing in disguise in some cases. “Of course with business failures comes opportunities for the other operators to see how they can collaborate whether that’s a takeover, a buyout or a merger,” he said.

Croft stated he couldn’t provide any specific examples of mergers on the horizon. But he doesn’t refute the possibility of them happening.

“I wouldn’t be surprised if we start to see a little bit more consolidation in the industry because those who do have either government support or have been around for a long and have built up healthy reserves as a company, they will still be in existence and will see opportunities. I’m sure we’ll see a bit more of that,” he said.

Considering what the alternative is, Croft believes mergers can benefit the UK travel industry. “I think if there’s a merger or an acquisition, then it makes things easier for the international customers,” he said.

“But if it’s a pure straight business failure, then that does put the rest of the wider visitor economy at risk because people will probably switch to a DMC in France or Germany rather than necessarily scrambling around, trying to find a DMC here in the UK who they may not know. So in many ways, a merger or acquisition is preferable to a complete business failure.”

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Tags: mergers , tour operators , united kingdom

Photo credit: Scenes like this in London have been less common during the midst of the pandemic. mat_hias / Pixabay

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Cashel Travel   Reviews

In the Tour Operator category

Visit this website

Company activity See all

Write a review

Reviews 4.8.

Most relevant

A thousand congratulations for the…

A thousand congratulations for the great professionalism and excellent services provided by Cashel Travel, both from Violeta and Tatiana who always did everything possible so that the client was satisfied. very good guides and buses

Date of experience : August 17, 2022

Toyota India Dealer Principal Trip 2019

We engaged Cashel Travel for a very premium group movement of ours from India. The travellers in the group were from various parts of India and therefore had different sensibilities and preferences. Given such challenges Cashel Travel did an outstanding job on shortlisting venues, suggesting experiences, themes and entertainment for dinner events amongst others. The entire Gala dinner experience with actors and artists to bring alive the theme of "Once Upon A Time In London" was very well appreciated and was a huge success. A highly professional team of individuals who are ever willing to do whatever is needed, thereby ensuring that we were comfortable and updated on every little detail of our program. Kudos to each one of them for dealing with the crazy demands and changes that kept happening during the program. Wishing you guys the very best in all of your endeavours for the future and look forward to doing even bigger things together. Vikram Premnath CAB Experiences

Date of experience : October 01, 2019

Reply from Cashel Travel

Thank you so much, Vikram. This is our passion and we love creating new and unique programs. We are so happy it delivered and cannot wait to work together again.

It has been a great pleasure for me…

It has been a great pleasure for me working with Kate Adkin of Cashel Travel. As a tour manager and native Italian touring in my home country for many years, I can say she put together a fabulous Italian adventure for a passionate and well travelled American group. Her itinerary included the best of Rome, Florence (including a trip to Pisa), and Venice plus some unforgettable memories such as the Carrara Marble tour, the visit of Cinque Terre, the beautiful village of San Gimignano and other cultural experiences which gave an authentic Italian experience to my group. Flights and transfers were included and all went ahead without any issue. The hotels were an excellent choice and kate responded to all my requests promptly, professionally and happily! She is definitely the kind of travel professional you would need for a tour.

Date of experience : September 30, 2022

We work very well together with Violeta, she is WONDERFUL. Everything has been PERFECT! A pleasure to work with you and to know that all my clients will be happy.

Date of experience : July 20, 2022

Great service

I have been working with Mercedes of Cashel Travel for over a year now. She has been great to deal with- very friendly, professional and helpful. I would recommend her.

Date of experience : October 17, 2022

Great working with Cashel Travel for…

Great working with Cashel Travel for our business's World Conference. 60 guests from around the world well fed, watered and rested. Thanks for your efforts!

Date of experience : April 21, 2023

Amazing people as tour guides!

We visited Belfast and our guide Iñigo was excellent; our next stop was Grenock and our guide Mar was extra flexible and very charming, and suggested an itinerary switch to Edimburgh which we absolutely loved; our last stop was Inverness with Angela, an excellent historian who knew every single detail. Overall, our experience was amazing thanks to our Luxury Travel Manager Violeta Dominguez who helped arrange all of our tours in Spanish with amazing people.

Date of experience : September 08, 2023

We are extremely pleased with the…

We are extremely pleased with the organization of the whole program, everything was strictly fulfilled, the tour-guide was excellent and the hotels - great. We recommend Cashel Travel to everyone,who expect individual program and high quality of travel service.

Date of experience : July 24, 2019

Thank you Svetla. We really appreciate the time taken to leave this review.

Mercedes is an absolute pleasure to…

Mercedes is an absolute pleasure to work with. She is always happy to help and her knowledge is second to none !

Date of experience : October 18, 2022

Cashel Travel - reliable business partner

Cashel Travel has been our business partner for many years, always very proffessional and competent. I'd like to highlight services of Mrs Elena Dominguez, who's been especially helpful, pays attention to details and is excellent specialist in the field of creating and executing itineraries for demanding clients. The company has shown themselfves as reliable partner throughout the years and I highly encourage you to try your business with them.

Date of experience : February 03, 2020

Many thanks for your kind words, Jakub. We were all delighted to read your review and so happy for Elena's special mention. This is everything we strive for.

The best local expert that will give…

The best local expert that will give you the best insights for a great experience in United Kingdom!

Date of experience : June 10, 2022

family of 3 adults

We had a family of 3, one with difficulties to walk, and the guide (Connor) treat them very well, hotels very well chosen as well as activities, and the itinerary in general, focused in the Outlander movie.

Date of experience : July 31, 2023

Top Class Operational and Tour Planner

Renata Wajs is a true professional with excellent attention to detail, supplier relations and understanding of the travel industry. Even in the very busy 2023 season we have had, she has been so efficient, accurate and client-focused that I have truly enjoyed delivering even better service for her clients at Cashel Travel. I value the relationship with Renata and ultimately it's the travellers and clients who benefit from her excellent business skills, people skills and planning capabilities. Thanks Renata, very happy to work with you again and deliver superb experiences in Scotland for your clients.

Date of experience : September 15, 2023

I use Vibeke Hansen on many groups…

I use Vibeke Hansen on many groups travelling from Norway, and I am so happy to work with her. You are the best. 👍 Just fantastic the work you do for our groups.

Date of experience : September 26, 2022

Thank you very much for all your help

Thank you very much for all your help , organising our company weekend... Dufrain

Date of experience : October 08, 2019

Thank you Alicia. We really appreciate your feedback

Great Service from Pelin

Great Service from Pelin, patient, correct , nice to work with.

Date of experience : January 25, 2024

Violeta is a great profesional

Violeta is a great profesional It's a pleasure to work with her

Date of experience : March 22, 2022

Great services!

Pelin was very pleasant to speak with. No question was too much, and service was great.

Date of experience : June 16, 2023

Great experience

Great experience. Violeta was always very kind, trying to help and proposing solutions.

Highly professional

Soki was very helpful and services were great.

Date of experience : June 28, 2023

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