2013 dodge journey bluetooth not working

[Solved] Dodge Journey Bluetooth Not Working (Simple Fix)

If you’re a Dodge Journey car owner, chances are that you have experienced some trouble with your Bluetooth connections. Whether it be connecting to the vehicle or staying connected, this can be a frustrating issue.

Fortunately, in this article there are several steps that you can take to troubleshoot and hopefully fix issues you may have with your Bluetooth connection in your Dodge Journey.

Why is Dodge Journey Bluetooth Not Working?

The first step is to understand why your Bluetooth connection may not be working. There are a few potential causes, so you must take the time to identify which one applies to you. Common reasons include:

Low Battery

Outdated software, interference from other signals, improper connection setup, faulty device firmware/software updates, bluetooth not activated or enabled on the device, incorrect pin or passcode entered.

• Incorrect Network Settings

The Device is Not Compatible with Bluetooth

Errors with the bluetooth connection, poor connection or signal strength, too far away from the bluetooth device, the device is paired with another device, the vehicle’s infotainment system needed resetting or updating.

The first thing to check is your device’s battery.

Make sure your device has enough power before trying to pair it with your Dodge Journey.

A low battery can prevent the connection from being established in the first place, or it can cause an existing connection to drop out.

Signs: You may see a message on your device that it is running out of battery.

Your device may also take longer than usual to connect or disconnect from other devices, such as headsets or car audio systems.

Solutions: Make sure that the device you’re trying to connect has enough power for a stable Bluetooth connection.

If the battery is low, charge it before attempting to reconnect with your Dodge Journey again. Once it is fully charged, you should be able to establish a connection.

Your device may also be running an outdated version of the software, which can prevent the connection from being established in the first place.

Visit the manufacturer’s website and download any available updates for your device.

Signs: You may notice that your device is displaying an error message or a warning message that it is out of date.

Solutions: To ensure a stable connection with your Dodge Journey, make sure that the software on both devices is up-to-date.

Check for any available updates on your device’s settings page and then attempt to reconnect with your Dodge Journey once the updates have been installed.

• Go to your car settings and select the “Bluetooth” option.
• Select “Update Software”.
• Follow the instructions on the screen to complete the update process.
• After the update is complete, try connecting your device again.

If you are still having issues, try restarting your device or your car’s Bluetooth system.

After troubleshooting, you should be able to successfully connect your device to the Dodge Journey’s Bluetooth system.

Sometimes, interference from other signals can disrupt the Bluetooth connection.

Wireless networks and other Bluetooth devices nearby can block the connection of your Dodge Journey. This interference is especially common in areas where wireless signals are dense, like airports or busy urban streets.

Signs: Your Dodge Journey may experience the following signs of interference: Bluetooth connection drops intermittently, Slow or choppy audio transmission and Inability to connect to other devices.

Solutions: Fortunately, there are measures you can take to reduce this kind of interference and hopefully restore your Bluetooth connection.

To start, try moving away from any electronic devices that might be causing disruption. You can also change the frequency of your Bluetooth connection to a less congested channel.

To avoid this issue, make sure that you are not in an area with a lot of wireless activity. It is also best to turn off any Wi-Fi networks or cellular connections while attempting to connect your device to the Dodge Journey.

If the Bluetooth device is not properly connected to your Dodge Journey, you may experience issues with its connection.

Signs: Improper setup can lead to problems such as slow audio transmission or inability to connect other devices.

Your Dodge Journey might also display the following signs of an improper connection setup – difficulty connecting with other devices, inadequate audio streaming quality and unreliable connection.

Solutions: To fix this, check the connection settings of your Dodge Journey’s Bluetooth device. Make sure that both devices are properly paired and all the necessary settings have been enabled.

Additionally, try toggling the Bluetooth on and off to reset its connection to your vehicle.

It is also possible that the Bluetooth device’s firmware or software has been updated incorrectly, resulting in a faulty connection with your Dodge Journey.

Firmware are programs pre-installed in a device that control how the device functions. While software updates are commonly used to improve the performance of a device, but if an incorrect version is installed, it could lead to connectivity issues.

Signs: Incorrect updates will often lead to errors such as slow audio streaming, inability to connect to other devices and unreliable connections.

Solutions: To fix this issue, you should first update all necessary drivers on your Dodge Journey. Additionally, reset the Bluetooth device’s settings and try again. If this fails, you might need to manually update the firmware/software of your device.

You must always check for updates on both devices before connecting them. This will ensure a more stable connection with better audio streaming quality.

Steps to Update the Software of Dodge Journey Bluetooth:

• Start by connecting the device to your Dodge Journey’s Bluetooth system.
• Go to the device’s settings and locate the ‘Software Update’ option.
• Select ‘Update Software’ and follow the on-screen instructions accordingly.
• Wait for the download to finish before disconnecting the device from your Dodge Journey.
• Now turn off the device and restart it for the new software update to take effect.
• Turn on your Dodge Journey’s Bluetooth again, and make sure that your device is now connected properly.

If the Bluetooth on your device is not enabled or activated, you won’t be able to connect it to the Dodge Journey.

Signs: You will know that Bluetooth is not activated or enabled on your device when you don’t see the Bluetooth icon in your Settings menu.

You should also check whether your device has a version of software that supports Bluetooth connections, as this may affect your ability to connect to the Dodge Journey.

Take Time to Pair Your Device with the Vehicle as it can take several minutes to pair your device with the Dodge Journey, so be sure to give it enough time.

Once you’ve ensured that your device and vehicle are both on and ready to pair, select the “Pair” option from the Bluetooth menu of your device.

You may need to enter a code provided by the vehicle before the process is complete.

To enable or activate Bluetooth on your device, please take the following steps:

• Open “Settings” on your device.
• Select “Bluetooth” in the settings menu.
• Ensure that the Bluetooth feature is toggled ON and visible.
• Go back to the main Settings page and select- “More” to access additional settings.
• Select the option to enable or activate a Bluetooth connection with the vehicle.

You should now be able to connect your device using Bluetooth when in range of the Dodge Journey. Be sure to check that you are within range for it to work properly as this can also affect connection and sound quality.

If the incorrect PIN or passcode is entered when trying to pair your device with the Dodge Journey, it will not be able to connect.

Solutions: To resolve this issue, try deleting and re-pairing your device using the correct code. You can also reset both the vehicle’s Bluetooth connection and that of your device to ensure that the pairing process runs as smoothly as possible.

With a few simple steps, you should now be able to troubleshoot any Bluetooth connection issues with your Dodge Journey.

Incorrect Network SettingsIf incorrect network settings have been applied to your device, it could prevent it from connecting to the Dodge Journey via Bluetooth. To ensure that this isn’t the issue, try resetting the network settings on both your device and vehicle.

To reset the network settings of your device, follow these steps:

• Go to “Settings- Select the option to “Reset Network Settings”
• After resetting your device’s network settings, repeat this process for the vehicle.

This should ensure that all networks associated with your Dodge Journey are properly set up and ready to connect via Bluetooth.

Sometimes, the device you are trying to connect may not be compatible with the Dodge Journey. To avoid any issues arising in this case, always check that your device is Bluetooth-capable and also has the correct version of Bluetooth installed (if applicable).

Solutions: To make sure your device is compatible with the vehicle’s Bluetooth connection, take the following steps:

• Look up the version of Bluetooth your device is compatible with and make sure it matches the version installed on the Dodge Journey.
• If you find that your device is not compatible, try connecting a different device with one that is compatible.

By taking these measures, you can ensure that any incompatibility issues between your device and the Dodge Journey are addressed.

If you have verified that both your device and the Dodge Journey have compatible Bluetooth versions, but the connection still isn’t working, then there may be some errors occurring on the vehicle side of things.

In some cases, you may encounter error codes when attempting to connect your device to the Dodge Journey via Bluetooth. Some common error codes that can appear include ERROR-11, ERROR-14 and ERROR-17.

Each of these error codes is associated with a different issue relating to the Bluetooth connection and needs to be addressed differently to establish a successful connection.

Solutions: To diagnose this issue, try restarting your car and completely disconnecting any other devices from its Bluetooth connection.

Once this is done, try connecting your device again and see if the connection works.

On certain occasions, the connection between your device and the Dodge Journey may be weak or unreliable. This can occur if the vehicle is located too far away from your device, or if there are any obstructions in the way of the signal (e.g. walls or furniture).

Poor connection between devices may be indicated by several symptoms, such as choppy audio playback, music skipping or interruption in streaming.

It can also lead to slow data transfers between the two devices and even disconnection when attempting to make calls.

Solutions: If you encounter any issues with poor signal strength, try moving closer to the car or relocating any obstructing objects to improve the signal strength.

You can also try connecting via an external device such as a Bluetooth dongle or a car phone holder, which may help to provide a more reliable connection.

Sometimes, your Dodge Journey might be too far away from your device for a successful connection. This is especially true if you leave the car outside while attempting to connect your phone.

Signs: The symptom of being too far away will be noticed when you try to connect your device, but it does not appear in the list of available Bluetooth devices on your phone. Additionally, if the connection is successful, it may be unreliable and suffer from poor signal strength.

Solution: To ensure that a successful connection is made, make sure you are within range of the Bluetooth device before attempting to connect.

Your Dodge Journey may be paired with another device, such as a laptop or tablet, and thus unable to pair with a new device.

Signs: This symptom will usually manifest itself when you cannot find your device in the list of available Bluetooth devices on your phone. Additionally, sometimes the connection is successful but episodic and unstable.

Solution: To solve this issue, go to the settings page on your Dodge Journey’s infotainment system and delete any existing pairings before attempting to connect with a new device.

If these solutions do not work for you, try resetting that causes Dodge Journey Bluetooth not to work, The resetting process for your Dodge Journey’s Bluetooth can be done within the infotainment system.

To do this, go to Settings and then navigate to Network & Connectivity. From there, you should see an option that lets you “Forget” any existing pairings. Select that option and then reboot your device before trying to connect again.

If the above solutions do not work, it may be necessary to reset or update your Dodge Journey’s infotainment system. This can often resolve any issues with Bluetooth connectivity.

Signs: This symptom can manifest itself when your device is paired successfully but the connection is unstable or constantly dropping.

Other signs include if the infotainment system takes too long to respond to commands or does not recognize your device altogether.

Solution: To solve this issue, try resetting your vehicle’s infotainment system. You can do this by accessing the Settings page and going to System Updates.

From there, you should see an option that lets you “Check for Updates”. Selecting this will allow you to install any necessary updates and should fix your Bluetooth connection issues.

If these solutions are not successful, try rebooting the infotainment system. This option is also available on the System Updates page. Select “Reboot” and wait for the system to restart before attempting your connection again.

How do you reset the Bluetooth in a Dodge Journey?

If you’re having problems with the Bluetooth in your Dodge Journey, a simple reset may help. Here are the steps on how to do it:

• Start by turning off both your phone and the vehicle’s Bluetooth connection.
• Next, open up the Settings app from your phone and select Bluetooth.
• Then, turn off or disable all Bluetooth devices that are currently connected.
• Finally, restart the vehicle and then your phone, and then try connecting to the Dodge Journey’s Bluetooth system once again.

If this reset doesn’t work, it might be worth taking a look at the user manual for further troubleshooting steps related to your Dodge Journey’s Bluetooth system.

It may be that you need to visit your local dealership for deeper diagnostics and repairs.

In conclusion, If all the troubleshooting tips fail, contact an authorized service center for further assistance and professional evaluation of the issue.

They are well-versed in Dodge vehicles and have the necessary tools to diagnose and repair any issues with your vehicle’s Bluetooth

You can also contact the dealer or manufacturer for assistance if you are unable to find a solution. They may be able to provide further advice and help guide you through the process of getting your Dodge Journey’s Bluetooth working again.

Ultimately, it is important to take the necessary steps to get your device running again to stay safe and connected while driving.

Home » Troubleshooting » Dodge Journey Bluetooth not working – causes and how to fix it

Dodge Journey Bluetooth not working – causes and how to fix it

Dodge Journey allows drivers and passengers to connect their smartphones, stream music, and make hands-free calls via Bluetooth. However, there are instances when the Bluetooth in Journey may encounter issues, leaving users frustrated and disconnected. In this article, we will explore common causes for car Bluetooth problems and provide practical solutions to get it up and running again.

Bluetooth, being one of the most popular wireless technologies, enables drivers to integrate their smartphones seamlessly with the car’s entertainment and communication systems. However, just like any technology, Bluetooth connections can encounter hiccups, leading to issues such as pairing failures, audio interruptions, and dropped connections. Understanding the underlying causes and knowing how to troubleshoot these problems is essential for a smooth and enjoyable driving experience.

1. Bluetooth is disabled

Verify bluetooth is enabled in the smartphone.

Before delving into complex troubleshooting steps, it’s essential to start with the basics. Ensure that Bluetooth is enabled on your iPhone or Android device. For most smartphones, you can access the Bluetooth settings through the quick settings menu or the main settings app. Turn on Bluetooth and keep your smartphone’s Bluetooth screen open as as you connect your phone to the infotainment system of Journey.

Verify Bluetooth is enabled in Journey

The next crucial step is to confirm that Bluetooth is enabled in the infotainment system of your Journey. Access the infotainment system’s settings and navigate to the Bluetooth or phone menu. Make sure it is turned on, and the infotainment system is actively searching for nearby devices.

2. Forget old pairings

If your smartphone has been connected to multiple Bluetooth devices in the past, it might be trying to connect to a previously paired device instead of your Journey infotainment system. To resolve this, go to your smartphone’s Bluetooth settings and look for any previously paired devices. Select “Forget” or “Unpair” for all the listed devices except your car’s infotainment system.

3. Restart Devices

Sometimes, Bluetooth connectivity issues can be resolved by a simple restart. Turn off both your smartphone and the infotainment system of your Journey. Wait for a few seconds and then turn them back on. This process can help clear any temporary glitches that might be affecting the Bluetooth connection.

4. Re-pair your phone

Re-pairing your phone with your Dodge Journey can be an effective solution for resolving persistent Bluetooth connectivity issues. Re-pairing essentially establishes a fresh connection between your smartphone and the car, which can help to clear any underlying glitches or conflicts.

Unpair the Existing Connection

Before re-pairing, you’ll need to remove the existing Bluetooth connection between your smartphone and Journey. This will ensure a clean slate for the re-pairing process.

Follow these general steps to unpair your phone:

• Go to the Bluetooth settings on your smartphone.
• Locate the list of paired devices and find the entry for your car’s infotainment system.
• Tap on the “Forget,” “Unpair,” or “Remove” option next to your car’s entry to disconnect it.
• Now re-connect your phone with the infotainment system via Bluetooth again.

5. Reset network settings

Resetting network settings on your smartphone is another troubleshooting step that can be beneficial in resolving Bluetooth connectivity issues with your Journey. This process resets all network-related settings, including Wi-Fi, cellular data, and Bluetooth configurations, to their default values. Here’s how you can reset network settings on both an iPhone and an Android device.

Reset Network Settings on iPhone:

• Open the Settings app on your iPhone.
• Scroll down and select “General.”
• Scroll to the bottom and tap on “Transfer or Reset iPhone.”
• Tap “Reset” on next screen.
• Choose “Reset Network Settings.”
• You may be prompted to enter your device passcode.
• Confirm the action by selecting “Reset Network Settings” again.
• Your iPhone will restart, and the network settings will be reset to their default values.

Reset Network Settings on Android device:

Specific steps may vary slightly based on the Android version and manufacturer.

• Open the Settings app on your Android device.
• Depending on your device and Android version, look for either “System,” “System & updates,” “System & Reset,” or “General management.”
• Select “Reset” or “Reset options.”
• Choose “Reset Wi-Fi, mobile & Bluetooth.”
• You may be asked to enter your device PIN or pattern.
• Confirm the action by selecting “Reset settings.”
• Your Android device will reset the network settings to their default state.

After resetting the network settings on your smartphone, you will need to reconfigure some network-related settings, such as Wi-Fi passwords and Bluetooth pairings. Make sure to pair your smartphone with the infotainment system of your Journey again and test the Bluetooth connectivity to see if the issue has been resolved.

Keep in mind that while resetting network settings can often fix connectivity issues, it may not always solve the problem, especially if the issue is hardware-related. If Bluetooth problems persist after trying this step, consider exploring other troubleshooting options.

6. Update Firmware and Software

Outdated firmware and software can lead to compatibility issues, resulting in Bluetooth problems. Check your car manufacturer’s website and your smartphone’s settings for available updates. Keeping both devices up-to-date can often resolve Bluetooth connectivity problems.

To update iOS on an iPhone, first, ensure you have a stable internet connection, and then connect your iPhone to a Wi-Fi network. Next, go to “Settings” on your iPhone and tap on “General.” From there, select “Software Update.” Your iPhone will check for the latest iOS update available. If an update is found, tap “Download and Install.” If prompted, enter your passcode.

Make sure your iPhone has enough battery life or keep it plugged in during the update. Once the download is complete, tap “Install” to begin the update process. Your iPhone will restart, and after a short while, the new iOS version will be installed, giving you access to the latest features, improvements, and bug fixes.

7. Factory reset the infotainment system

Performing a factory reset on your Journey infotainment system can be a viable solution to resolve persistent and complex Bluetooth issues that are not resolved through other troubleshooting methods. A factory reset will restore the system to its original settings, potentially clearing any software-related problems that were affecting the Bluetooth functionality. However, it’s important to remember that a factory reset will erase all personalized settings and data, so it should be considered as a last resort after trying other troubleshooting steps.

8. Try any other phone

If you’re experiencing Bluetooth connectivity issues in your Dodge Journey, trying a different phone can be a valuable troubleshooting step to isolate the problem. By connecting a different phone, whether it’s an iPhone or an Android device, you can determine whether the issue lies with your original smartphone or if it’s related to the car’s infotainment system.

Once the pairing process is complete, test the Bluetooth connection with the other phone. Make a hands-free call, play music, and use other Bluetooth functionalities to see if everything works as expected. If the connection works flawlessly with the other phone, it suggests that the issue might be with your original smartphone.

9. Hard reset your Journey

Disconnecting the main 12 volt battery of your Journey for about 15 minutes is another potential solution to resolve certain issues, including Bluetooth connectivity problems in the car’s infotainment system. This process is known as a “hard reset” and can help to clear any temporary glitches or errors that might be affecting various electronic systems in the vehicle, including the infotainment system.

Identify the Negative Terminal

The negative terminal on the battery is marked with a minus (“-“) sign and is usually colored black. Take note of its location.

Disconnect the Negative Terminal

Use a wrench or pliers to loosen and remove the bolt or clamp that secures the negative terminal to the battery post. Once loosened, carefully lift the negative terminal away from the battery post.

Wait for 15 Minutes

After disconnecting the negative terminal, leave the car’s battery disconnected for approximately 15 minutes. This will allow any residual electrical charge to dissipate and ensure a complete reset of the car’s electronic systems.

Reconnect the Negative Terminal

After the 15 minutes have elapsed, reattach the negative terminal to the battery post and tighten the bolt or clamp securely.

Start your Journey

With the battery reconnected, start the engine of your Journey and let it run for a few minutes. During this time, various electronic systems, including the infotainment system, will initialize and reestablish connections.

Test Bluetooth Connectivity

Once the car is running, test the Bluetooth connectivity by pairing your smartphone with the infotainment system of your Journey and using various Bluetooth features to ensure everything works correctly.

Remember that a hard reset by disconnecting the battery should be used as a last resort after trying other troubleshooting steps. While it can help in resolving certain issues, it may also result in the loss of some personalized settings in your Dodge Journey. If the Bluetooth problem persists or if you are unsure about performing a hard reset yourself, it’s best to seek assistance from a qualified mechanic or an authorized dealer to avoid any potential damage to the vehicle’s electrical system.

10. Hardware issue

If you have exhausted all software-related troubleshooting steps and Bluetooth connectivity issues persist with Journey, it is possible that the problem may be related to a hardware issue. Hardware problems can be more challenging to resolve and may require professional inspection and repair. Here are some indications that the issue might be hardware-related:

Persistent Issues

If you have experienced Bluetooth problems consistently, even after trying various software fixes and different smartphones, it could be a sign of a hardware problem.

Inconsistent Connectivity

If the Bluetooth connection frequently drops or becomes unstable, it may be due to hardware-related issues within the Journey infotainment system.

No Devices Detected

If the infotainment system in Journey is unable to detect any Bluetooth devices, including smartphones and other accessories, it might be an indication of hardware failure.

Audio Quality Issues

If you experience distorted or poor audio quality during Bluetooth calls or music playback, it could be due to hardware problems with the Bluetooth module or related components.

If you suspect a hardware issue, it’s best to contact your car’s manufacturer or authorized service center for further assistance. They have the expertise and tools to diagnose and repair hardware problems accurately. Depending on the vehicle’s warranty status and the nature of the issue, the manufacturer may cover the repair costs.

Before seeking professional help, you can also check for any software or firmware updates specific to your car’s infotainment system. Occasionally, manufacturers release updates to address known hardware-related issues, and updating the system might resolve the problem.

Bluetooth connectivity issues between your smartphone and the infotainment system of Dodge Journey can be frustrating, but they are usually easily resolved by following a few troubleshooting steps. Ensuring Bluetooth is enabled on both devices, pairing them correctly, and checking for updates are essential starting points. Restarting or resetting devices can also help establish a stable connection. Remember to stay patient and methodical when troubleshooting, as the solution is often just a few simple steps away.

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Dodge Journey: Bluetooth Not Working. What's the Problem and How to Fix?

CarAraC auto mechanics and car experts

The Bluetooth function enables you to listen to your favorite music, audiobooks, or podcasts while on the road. Most Dodge Journey models use the Uconnect system to connect to your mobile device. Your trips become boring when Bluetooth stops working.

Connectivity issues highlights

• Howcommon: very common
• Main reasons: software glitch, connectivity module malfunction, issues with paired device
• DIY diagnosis: possible
• DIYrepair: possible but complicated
• Solutions: reset the system, check the connectivity equipment
• Can you drive? yes
• Price in dealership: $150 - $350

Reasons Why Your Bluetooth Is Not Working

Pairing your phone with the Uconnect system may fail because of phone or system glitches . The problems are usually easy to fix if you have installed an updated Uconnect version. The common reasons why Uconnect fails are a weak signal, phone bugs, faulty connections, and system bugs.

1. Poor Signal Strength

The Uconnect system will not connect with your device if the signal strength is poor. You can test the signal strength from the Uconnect website. Provide your vehicle model and year in the search bar. Check the signal strength following the instructions given. You can determine if the signal is poor, fair, or strong for your Dodge Journey model.

2. Uconnect Has a Problem

Uconnect can suffer issues or bugs like any other software, leading to pairing problems with other devices. You cannot diagnose the problem or fix a bug with the system. However, resetting and updating Uconnect fixes some bugs.

3. Your Phone Is Not Connected Properly

The Uconnect system may fail if your phone is not connected well. Sometimes the device fails to complete the pairing process, especially if it has been connected to other devices. In addition, you may have skipped some security checks and auto prompts when connecting to the Uconnect system. Consequently, the phone blocks any pairing attempts.

The auto-accept and security prompts are different for each phone model. Restart the pairing process to verify all the checks. The problem could also be with the Bluetooth settings on your phone. Reset the phone to enable wireless connections with other devices.

4. Device Malfunctions

The Bluetooth function on your phone may be working properly, but the device has other bugs or glitches. Malfunctions may cause the phone to suspend all operations as it tries to reboot the system. Restarting the device will fix the glitch.

Network problems and pending system updates may also cause Bluetooth to malfunction. Check if your network is working well and reset it, if necessary. In addition, check for any operating system updates that you may have skipped and install them.

What to Do When Your Uconnect Bluetooth Is Not Working

You can fix most Bluetooth problems without calling your mechanic or car dealer. However, you must ensure that the solutions you attempt apply to your car and phone model. For instance, each car model has different instructions for resetting the Bluetooth function and installing updates. This guide discusses the solutions that work for most Dodge Journey models.

1. Ensure That Your Phone is Discoverable

You may have trouble with the Bluetooth connection if Uconnect cannot find your phone. Confirm that your phone is discoverable before checking other functions. The process is simple. Open the Bluetooth settings on your device and turn on the "discoverable" mode.

The terms may differ depending on your phone model, but the point is to ensure that other devices can find and connect to it. In addition, ensure that the security settings allow you to use Bluetooth and other external connections.

2. Restart Your Phone

Sometimes fixing the Bluetooth connection problem is as simple as restarting your device. If your phone is discoverable but not pairing properly with Uconnect, power it off or remove the battery for a few minutes, and then turn it on. Restarting the phone resets the Bluetooth function, enabling other devices to connect easily.

Restarting the devices also fixes any other glitches and prompts you to install the latest updates. If restarting does not activate the Bluetooth function, you can reset the phone to factory settings. Save any data that you may lose in external storage before resetting the phone to factory settings.

Another tip is to close other running apps that slow down your phone. For instance, you may be trying to play music through an app with bugs. Limit the number of running apps when pairing the phone with Uconnect and check if the connection is better.

3. Clear the Pairing History

After restarting the phone and closing unnecessary apps, delete the pairing history on your phone and vehicle. Go to the Bluetooth settings on your phone, trace the Uconnect connection, and delete or forget it. You need to do the same on the Uconnect system on your Dodge Journey.

You can reset the Bluetooth connection in the vehicle by turning off the ignition key for a few seconds and turning it back on. Alternatively, you can follow these steps to delete the pairing history:

• Open the Uconnect settings on your car's display unit and then tap the Connections button.
• Scroll down the connections list to identify and select your phone.
• Locate the option to "Delete All Pairing History."
• Select "Delete" on the pop-up menu.

Ensure that the phone is discoverable and reconnect the two devices again. If the connection is unavailable or poor, follow the other troubleshooting instructions below.

4. Disconnect Other Devices

The Uconnect Bluetooth system cannot connect to your phone if it is connected to another device. You or your passenger may have paired Uconnect with other devices unknowingly. Disconnect any other device first before pairing it with your preferred phone.

In addition, go to Bluetooth settings on your phone again and forget any other paired device. Connect your phone to the Uconnect system in your Dodge Journey again and test the strength of the connection.

5. Install Uconnect Updates

Uconnect developers release occasional software updates for different car models. The updates improve your experience and fix any bugs in older app versions. An outdated version may be slow to connect with your phone.

Visit the Uconnect website and search for the latest updates for your car model. In this case, enter your Dodge Journey year in the search bar. Download and install any updates using the instructions given. It is advisable to check for updates regularly, even when the app is working for the best user experience.

In most cases, you need at least 4GB of storage space on a USB drive to save the updated software on your computer. Plug the USB drive into your vehicle's infotainment center. Start the car and keep it in the run position.

Follow the prompts and provide the anti-theft code, which is available from an authorized dealer. The anti-theft code protects your car and its systems from breaches. In addition, installing all the latest updates ensures that the Uconnect system works at its optimal performance always.

Uconnect updates are free. The free version has the features you need to start the engine, lock the doors, activate the horn, and turn on the lights. However, you can upgrade your subscription to access premium features, such as stolen vehicle assistance, drive rating report, or roadside assistance call.

6. Reset Uconnect

Another simple solution is to reset the Uconnect system, especially when other troubleshooting tips do not solve the problem. The reset steps vary with the Uconnect version.

• Turn on the ignition key on run mode and leave the vehicle in park.
• Press and hold the Bluetooth connection or phone button for about 30 seconds and then release it. The display terms differ with the car model. Some models require you to simultaneously press the tuner knob and volume button for about 20 seconds. Accept any prompt to restart or reset the system.
• The screen will display the vehicle brand and then go off for some time.
• The display screen will show your vehicle brand again. Uconnect will restart and reset itself to the default settings.

The system will take you back to the main screen, where you can repair your phone. It is advisable to reset the system often to keep the connection strong.

7. Contact the Customer Service or Car Manufacturer

The tips shared here fix most of the Bluetooth issues. However, you can seek further assistance from Uconnect if the problem persists. The customer service is helpful with poor signal strength when resetting the system does not improve the connection.

If Uconnect customer support confirms that the signal is strong, check with your car manufacturer or dealer for an alternative solution. The car system may have security checks that hinder connections with third-party software.

Bluetooth may stop working if the Uconnect signal is poor or the software glitches. Malfunctions in your phone, including slow apps and a poor network connection, can cause Bluetooth problems. In addition, the pairing process may fail if you skip some security checks and auto-accept requests. Restarting your phone may solve glitches and reset the Bluetooth function.

You can reset the Uconnect system and install the latest updates for your Dodge Journey model for better performance. The Uconnect website lists all the updates and instructions for car owners to update their software. You can also upgrade your Uconnect subscription to enjoy premium features.

About the authors

The CarAraC research team is composed of seasoned auto mechanics and automotive industry professionals, including individuals with advanced degrees and certifications in their field. Our team members boast prestigious credentials, reflecting their extensive knowledge and skills. These qualifications include: IMI: Institute of the Motor Industry, ASE-Certified Master Automobile Technicians; Coventry University, Graduate of MA in Automotive Journalism; Politecnico di Torino, Italy, MS Automotive Engineering; Ss. Cyril and Methodius University in Skopje, Mechanical University in Skopje; TOC Automotive College; DHA Suffa University, Department of Mechanical Engineering

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Dodge Journey Bluetooth Not Working (9 Proven Fixes)

Bluetooth is an excellent feature for listening to music and calls while driving a Dodge Journey. Sometimes, the Bluetooth feature may stop working due to some technical errors.

Last night, while driving, I also faced bluetooth connectivity issues with my Dodge Journey. I worried about what was happening to it. Then, I researched it and concluded the reasons for the problem.

If you are facing bluetooth issues, you can use bluetooth again at your Dodge until the end of this guide. 

Let’s dive into:

Table of Contents

How to Fix Dodge Journey Bluetooth Not Working?

Before doing anything else, check your mobile compatibility and ensure bluetooth is turned on. Also, ensure you use the latest software version on your mobile and Dodges. 

But I still have no idea how to do these things, so go through with me until the end to understand every troubleshooting step. 

1. Compatibility with UConnect

Suppose you are using an incompatible mobile phone that does not support bluetooth connectivity with Uconnect.

In that case, it may be the reason for your problem. So, ensure you have a compatible device to connect with Dodge Journey. 

You can check the compatibility online and see your specific model from the user manual. Overall, Android mobiles with OS 6.0 software are compatible with Dodge Journey . 

After ensuring the compatibility, try to connect the bluetooth to check if the problem is now fixed.  

2. Make Sure Bluetooth is On

If bluetooth on one device, like on your mobile or Dodge, is not enabled, you may face bluetooth issues . So make sure that bluetooth is enabled on your Dodge and mobile phone.

Access your Uconnect system and then bluetooth settings to ensure bluetooth connectivity is enabled. 

Then do the same with your mobile phone, as you can see bluetooth connectivity from the quick menu of your mobile and from the settings app, too. 

It does not end with bluetooth because some mobile phones have the feature of visibility. If the visibility is turned off, your mobile will not appear in the Dodge Uconnect system. 

After ensuring these settings, you should check by connecting the bluetooth to ensure it is working well. 

3. Interference 

As bluetooth is a wireless feature, it could be interrupted due to interference from other bluetooth devices in your Dodge.

Make sure there is no other device with enabled bluetooth because, in that case, your vehicle will need clarification while pairing. 

If you have more than one mobile inside your vehicle, ensure these mobiles’ bluetooth connectivity is turned off.

Also, ensure no other device has bluetooth features like earbuds or wireless headphones. If you have, turn them off before connecting your mobile phone with Uconnect. 

After removing the interferences, it’s time to check whether the bluetooth is working. 

4. Network Reset 

Sometimes, the network settings may be corrupted for some reason, and you need to know which settings hinder the connectivity.

In that case, you should try network reset because it will change the network settings to default. 

Follow these steps for a network reset:

• Open the settings app 
• Find a backup and restore option 
• Click and open here. You will see Network Reset 
• Open network reset and press the reset option
• You will be asked by pop-up message if you really want to reset
• Press yes, and your networks like wifi, hotspot, and bluetooth settings will be reset to default

After the network reset, you must set the bluetooth settings of your mobile phone according to your needs. 

5. Firmware Update

Uconnect releases security updates from time to time. If you do not upgrade your vehicle, you might face connectivity issues.

So, ensure you have updated the Uconnect system to the latest version. Go to the Uconnect website for the latest updates for your Dodge Journey model.

You will need a USB and a laptop or computer to update the software. 

Follow these steps to update your Dodge software:

• Open Uconnect website 
• Enter your Vehicle Identification Number [VIN] 
• Here you will see the updates which are pending to download
• Download the updates to your laptop or computer
• Copy the same file in USB
• Plug the USB into your Dodge Journey
• You will be asked on the infotainment screen by pop-up notification with two different software version numbers 
• Press Yes, and installation will be started
• Do not turn off the ignition, and do not remove the USB while installing a newer version
• After installation, your infotainment screen will be restarted
• Again, a pop-up notification will appear, and if you see the version numbers are now the same, then press No
• Remove the USB from your vehicle 

Now, your Dodge is on a newer version, and all the connectivity issues are resolved due to the installation of the newer version.

Now try to connect your phone through bluetooth with your Dodge Journey. 

6. Forget the Connection 

If you have been using your mobile phone with your Dodge bluetooth for a long time, then you must know that the connection may be corrupted due to the passage of time. 

When you have a saved connection in your infotainment and do not refresh it, chances increase for bugs and glitches in connection. 

To fix these issues, you must forget the older connection from your infotainment screen and mobile phone and then try to re-pair both. 

Now, your connection will be refreshed and will start working.

7. Restart Your Mobile 

Sometimes, your mobile could be stuck due to software bugs and glitches, and you must have to restart your mobile to fix these glitches. 

These bugs and glitches could occur due to third-party apps and malware in software. 

Follow these steps to restart your mobile phone:

• Press and hold the power button 
• Here, you will see a power menu
• Click on restart

Your phone will be turned off and turned on automatically after a few seconds. It will fix all the software glitches that may create bluetooth connectivity problems.

You can also restart your mobile phone by simply turning it off manually and then turning it on. 

8. Hard Reset Dodge 

Sometimes, the software of your Dodge may also be stuck due to technical errors or glitches. You can fix these glitches by hard resetting your Dodge.

Follow these steps to hard reset your Dodge Journey:

• Turn the ignition off
• Remove the battery terminals for 10-15 minutes
• Connect the terminals again
• Turn on the ignition 

This process will reset your Dodge and refresh the connectivity features. After a hard reset, you should test your bluetooth connectivity again to see whether it works. 

9. Contact Support 

If you have tried all the troubleshooting methods mentioned in this guide and are still facing the issues, you must contact the support team. 

Describe the issues and the troubleshooting you have tried on your Dodge Journey. 

Conclusion 

If your Dodge Journey bluetooth is not working , ensure your mobile phone is compatible with bluetooth, and the bluetooth connection is turned on.

Ensure that there is no other bluetooth device interfering with the connection. 

Try to troubleshoot the problem by restarting your mobile phone and Dodge. Also, try updating the software of your Dodge Journey.

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Dodge Journey: How To Reset UConnect

If your Dodge’s infotainment screen or system is glitching or freezing out, don’t fret. Bad updates, overloaded memory, or temporary electrical issues can all cause the system to temporarily bug out.

Luckily, you can reset the UConnect system or the car’s electronics to remove the most common issues.

How to Reset UConnect in Dodge Journey

Ever since the second major release of UConnect, the system can be soft reset solely through the infotainment buttons on the console. You’ll need to turn on the vehicle, but it’s recommended to keep the engine off. Here’s what you need to do:

• Press and hold the “Volume” and “Tune” buttons on the infotainment system.
• Wait until the screen goes blank or displays the Dodge logo.
• Release the buttons and wait for a bit.
• The system should automatically restart, displaying the Dodge logo and other startup information.
• You can now use the infotainment system normally.

For the oldest version of UConnect, it’s best to turn off the car, wait a few minutes, then turn it on again.

In newer vehicles, you can also find a second option for soft-resetting the system:

• Press and hold the “Up” and “Down” arrows on the console (for climate controls). In some cars, you may need to press the “Phone” and “Mute” buttons at the bottom of the console.
• Wait until the “Engineering Menu” shows on the screen.
• Use the scroller on the screen to go to “Reset to factory settings.” You can also choose to reset the radio (“Reset radio”) only if that’s your primary concern.
• Select the option on the touchscreen, then hit “Yes” to confirm.

This option won’t work if the screen itself is unresponsive, but it completely removes previous settings and updates that may be messing with the system.

How to Reset a Dead Infotainment System

If the entire infotainment system is unresponsive and the screen is completely black, then it may have blown a fuse or another electrical component.

The fuse box for Dodge Journeys is typically located under the glovebox. It has a lid that opens by hooking one finger into the gap and pulling. The lid should also have a printed or etched fuse box plan inside.

You need to replace the 10A fuse in the second row of fuses (second on the right). Turn off the car before pulling the fuse and check it with a multimeter to ensure it’s actually blown. Consult the fuse plan on the lid or the owner’s manual to ensure you’re replacing the correct fuse.

If the fuse is not blown, put it back into the box and try to start the radio system. If that still doesn’t work, you may have a deeper electrical issue that warrants a professional inspection.

Reset the System by Draining the Car

As a last resort, you can remove the battery for the car and drain its electricity to hard reset the UConnect system:

• Open the hood.
• Remove the cables from the battery (starting with the negative).
• Honk the horn or turn on the headlights to drain the battery completely.
• Wait for a few minutes.
• Reconnect the battery cables (positive first this time).
• Start the car and check the infotainment system.

What If the Screen Is Different?

In some cases, resetting the system will change how your infotainment screen and options look. That’s because factory settings will likely revert UConnect to an older version with a different UI. Typically, leaving the car alone for a few minutes with an active internet or cellular connection will prompt it to download the latest UConnect version and fix the issue.

If this doesn’t happen, navigate to “Settings” on the screen and select “Software Update.” This option has been relocated on the display a few times on different UConnect versions and may also be named differently depending on the version. You can typically find the current version number at the bottom of the screen while the system boots. Check the UConnect website for the operating manual for that specific release.

Was this helpful?

Related posts:, 23 thoughts on “dodge journey: how to reset uconnect”.

This absolutely did not work

Doesn’t work

Same, did not work on my radio

My Dodge Journey Uconnect still down or no operationnal

It should be in your manual.

I have my manual and it says nothing

Did not work and this is very frustrating

did not work for my 2013 dodge journey sxt still can’t connect to bluetooth very sad

How do I preset radio station in 2015 dodge journey

Tried to reset my uconnect but the procedure I found did not work. Still uconnect is unusable. Haven’t been able to use my unconnected for over 2 years and yet Dodge wants to charge me over $200 to fix it because it’s supposedly the module. Dodge should add this problem as a defect. Angry, frustrated 🤬😡

I agree, we pay a lot of money for these options and I am tired of the vehicle industry just washing their hands of their responsibilities to their clientele.

I sold my 2019 dodge charger after 6 months because of this issue, I drive to much for something so trivial to irritate me every single day. Took it in multiple times to get it fixed and the dealer couldn’t/wouldn’t fix it.

That’s hilarious. Up here in Canada it cost me over $1000 to replace. Then it went out a couple of months later.

My 2015 Journey crossroad’s uconnect will not come on after I start the vehicle until a few miles down the road. this happens mostly during cold weather; vehicle is garage kept.

I found a loose connection in the back of my 8.4 uconnect screen that was loose which caused it not to come on or sometimes go out and back on. I pulled all connections apart sprayed some electrical cleaner on them and replaced the connection, haven’t had any more problems sense. Search on You-Tube for instruction on how to remove the device.

I NEED A “HARD” RESET!!! NOBODY GETS THIS??? WILL NOT WORK AFTER FIRESTONE REPLACED BATTERY!!!

Uconnect is GARBAGE. It got corrupted during the update process! NAV never worked since.

Same for me. Don’t know what I can do now, feel certain it’s software not hardware!

I have follow the steps but my dodge journey sxt 2016 uconnect is not connecting

2016 Dodge Journey USB works with IPOD, but not bluetooth. Smartphone connects to Uconnect via bluetooth with no problem, weird thing is, my 2013 Dodge Avenger has no problem via blue tooth with smartphone or Ipod.

I got my self a aux/bt wireless connector / adapter that I plug on the aux input under the armrest with USB power connect my phone and there we go.. Bye bye frustration go away.. Costs me 8 bucks…

I bought a rt model in germany not long ago, the same, total crap, I read everything possible, even about fuse 131,128, total shit, as written above, software sucks from 2012 to 2016 unconnect crap,

Well I have no hope now, having g same problem, I’m not paying for the to fix this bs, guess I just use my bt speaker in car smh

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• Dodge Journey Talk

How to reset Uconnect on 2013 Journey R/T?

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Hi, dear community. The Uconnect on my 2013 Journey R/T started acting up. It would cycle connect/disconnect the phone when trying to play the music from it via Bluetooth. It would connect the phone via Bluetooth and allow controlling it (dialing, initiating calls etc.), but the audio would not transfer from the phone to car's audio system. It happens to at least three different Android smartphones. I tried unpairing/re-pairing the phones. No result. Everything worked fine before for a few years. I recently upgraded Uconnect firmware with the most recent one available. It did not solve the issue. I thought to try resetting the Uconnect to factory defaults (either soft or hard reset). However, none of the ways of doing it I was able to google worked. A soft-reset (reboot) by pressing and holding audio on/off and tune/browse buttons does not have any effect. Entering the dealer menu by pressing and holding temp up, temp down, and front defrost does not help either; there is no option to reset in the menu. Could anyone please help me figure out a way of resetting the device. I am sure there must be one. I just wanted to try a reset before even considering spending some $480 + shipping on a new control module, especially considering that everything else in Uconnect works fine, and the BT/audio issue is not critical. Thank you!  

hi I have the same year and the same problem very annoying  

drdazza said: hi I have the same year and the same problem very annoying Click to expand...

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Uconnect / Bluetooth not working/ This might be your Fix

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I hope this will help somebody. I have a 2012 Dodge Charger SXT & my Uconnect/Bluetooth quit working about 2 months ago. I researched online to see if there was a way for me to fix it myself. Alot of ppl are having the same problem with Dodge. I tried all the tricks. Nothing worked. The one thing I didn't want to do was to replace it completely like other ppl had to & costing around $700. Meanwhile every now & then the battery saver mode would pop up on my messages/dash which had me worried so I went & had my battery tested. I had it tested for free at Advanced Auto Parts. My battery read good but stated it needed to be charged yet my alternater was good which I knew bc it was replaced by a recall not long ago. I still had the original battery that came with the car. So the man said maybe it's about to go bad & that's why it's not getting/holding a full charge. I mean it is 7 yrs old. So I went today to the Dodge Dearlership near me to get it replaced bc no Auto parts store will install it..believe me I went to multiple different part stores..all bc it's in the trunk & the parts stores won't let them install them bc it's around cables & wires that's a little more complicated they say & puts them at risk of messing stuff up. It states they can't install it on their computers when looking it up for my car also. Anyway my husband read online somewhere when researching my Uconnect problem that if your battery doesn't have full power that some of your electronics will stop working. I knew I needed a battery anyway. My car always cranked & I never needed a jump but just going off the battery saver mode notification & looking up what it meant.. I got worried recently when I saw a video of a man stating don't let your battery completely die in your Charger. Bc nothing will work then. You can't pop the trunk to get to your battery then. He had to climb through the back seats to try to get to the trunk & I don't remember how he got the trunk open but put it this way..you don't wanna have to do it.. After replacing my battery today..my Uconnect/Bluetooth is back working. Dealerships or Service writers aren't gonna tell you if that might be your problem bc everybody's trying to make money. Money to replace a module plus labor vs a battery replacement. Not saying this is always the case but it was my case. So if your battery isn't working as good as it should be then that's probably your problem. Just get your battery tested for free first to see if it's good & charging completely. If it's saying you need to charge it then have them test your alternater for free if it's good then you might need to get a new battery like I did just so everything works like it's supposed to. If that's not your fix then maybe it's the module.  

The "battery saver mode" message is a warning that your battery is not able to keep up the demands being put on it. I always interpret it as a early warning message telling you to replace the battery. When the "Battery Saver Mode" or “Battery Saver On" message is displayed, the vehicle will turn off certain electrical functions to reduce battery energy consumption. This will occur during periods when the battery is not being adequately charged or the battery is not capable of keeping up with the demand . During this time, the following features (if equipped) may be turned off or will operate at a reduced power level: heated seats and heated steering wheel, heated or cooled cup-holder, rear defroster and heated mirrors, heating and air conditioning, power inverter, audio and telematics system. .  

djalbin said: The "battery saver mode" message is a warning that your battery is not able to keep up the demands being put on it. I always interpret it as a early warning message telling you to replace the battery. When the "Battery Saver Mode" or “Battery Saver On" message is displayed, the vehicle will turn off certain electrical functions to reduce battery energy consumption. This will occur during periods when the battery is not being adequately charged or the battery is not capable of keeping up with the demand . During this time, the following features (if equipped) may be turned off or will operate at a reduced power level: heated seats and heated steering wheel, heated or cooled cup-holder, rear defroster and heated mirrors, heating and air conditioning, power inverter, audio and telematics system. . Click to expand...

If your new battery goes dead, the problem is the telematics module itself. I had the exact same problem on my Journey, battery tests good but needed replacing. Replaced it and everything was good for a few months. Then it died again, Pulled the fuse for the Telematics module and battery charged up and worked fine for months. Reconnected fuse and battery got weak again. You may have just bandaided the problem with a new battery, if your car sits for more than 5 days you may find a low battery if the module is bad.  

Pulled the fuse for the Telematics module and battery charged up and worked fine for months. Reconnected fuse and battery got weak again. Click to expand...

Update..since replacing my battery.. I'm back to every now & then my Uconnect not working. I gave up checking to see if it worked about a week ago. Something told me to check it yesterday & surprisingly it worked but today...not working... Ugh! When replacing my battery I wanted to get a more powerful battery but was limited on space since it's in the trunk & had to get it installed at a Dodge Dealership bc regular auto parts stores won't touch it. Costing me $65 for the installation. I saw YouTube videos of ppl getting better batteries that could handle all the electronics but was discouraged when I was told they wouldn't fit properly yet I saw them being installed by Charger owners. Maybe they customized their trunks idk. Anyway I'm back to square one. Lol maybe I need to research the telematics module. Thanks for the replys. ?  

The non-Police Chargers have either a 160A or a 180A alternator. The Police Chargers have a 220A alternator. A higher amp alternator has an easier time of keeping the battery fully charged. There is only one factory Mopar spec battery for the non-Police Chargers. This is probably why the dealership only offered one option. Any battery you install should meet the factory spec so that the battery will fit correctly. For 2012 ... BCI Group Size = 94R The outside dimensions and terminal placement of the battery conform to standards established by the Battery Council International (BCI). Each battery is assigned a BCI Group Size number to help identify a correctly-sized replacement. Cold Cranking Amperage = 730 Reserve Capacity = 140 Ampere-Hours = 72 Since the battery is in the trunk it needs to be vented to the outside. There's a vent tube in the trunk that plugs into the battery. You need a battery that has a vent hole properly located so the vent tube can plug into it. None of this helps with the telematics module but it does explain why the auto parts stores didn't want anything to do with the battery and why the dealership only had one battery choice. You can look at the Build Sheet (Equipment Listing) for you car and see what alternator was installed at the factory. The link is https://fcacommunity.force.com/RAM/s/equipment-listing Enter the VIN in all CAPS if you get a message that says the VIN could not be found. You need a healthy alternator to keep the battery healthy. You can check to see if your car was included in the FCA alternator recall. The link is https://www.mopar.com/en-us/my-vehicle/recalls/search.html .  

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Uconnect System Stopped Working

2013 dodge journey.

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2013 Dodge Journey Owner Comments

Mar 28 2018

Journey Limited V6

• Automatic transmission
• 99,183 miles

A D V E R T I S E M E N T S

My Bluetooth is not working. It just stays on the Bluetooth being highlighted. The dealership says it is $139.99 just to look at not to even fix. The Aux is not working as well. I can only listen to local channels.

- Tatiana P. , Osseo, MN, US

Mar 10 2016

• 24,830 miles

Just extremely annoying. We can not use our cell phones in the car since our city prohibits any cell phone use while driving. The U connect was working fine until a couple of weeks ago and then just suddenly quit working. The Uconnect customer service attempted to reboot it but nothing worked. now I have to take the car to a dealer and leave it for two days so they can diagnose the problem. And, hopefully reactivate it WITHOUT A CHARGE i ALREADY HAD TO PAY JUST TO HAVE THE RUNNING LIGHTS ACTIVATED..

- gigi44 , Corinth, TX, US

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• Audio, Infotainment Navigation, MyGig, UConnect, etc.

bluetooth problem

By suniedaze May 4, 2011 in Audio, Infotainment Navigation, MyGig, UConnect, etc.

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I purchased my 2011 Journey Crew with the 8.4N radio 3 weeks ago. I was having absolutely no problems until this weekend. Out of no where the bluetooth stopped working. I started the car and noticed my iphone wasn't connected. I tried to hit the button on the radio, but nothing happened. The phone button on the steering wheel as well as the voice command button didn't do anything either. I even went into the radio settings to hit the phone/bluetooth button... and nothing. The buttons always "beep" and they light up like it knows i'm hitting it, but it doesn't go to the bluetooth menu. I called the dealer and they said to bring it in... but i'm not going to be able to get up there for another week or two. Any suggestions would be appreciated!

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Delete and resync. Check iphone setting to make sure it auto connect.

That's the problem... i can't delete it because i can't access the phone menu in the car. i hit the button and it beeps and lights up, but it won't go to the phone menu.

• 4 weeks later...

Hey, that is sooooo weird. I was about to post the exact same issue!!!

I got my R/T 4 weeks ago and this morning I realized my Bluetooth wasn't working anymore. The VR is also not working. Like you, I am unable to go in the bluetooth menu in the config.

Anybody has a clue, or does anybody know how to reset the system?

Have you found a solution for that?

Ok false alarm, after I started the car the Phone menu was back, but still not working.

I verified the fuse #F-131 in the indoor panel, It is not broken.

i just got it resolved today. It took 3 trips to the dealer, which for me is a 20 minute drive. There's something with pressing the brake pedal caused a module to break. The part was backordered because apparently its become a problem a lot of people are having. but it finally works!!!!

So it was related to the brake pedal??? Weird...

So it was some kind of an electronic shortage related to the brake pedal. Or is it a physical break due to the pedal that moves?

It sounds like it was a physical break... I'm seriously hoping it doesn't happen again. It's not like I can avoid using the brake...

• 4 months later...

ConanKezema

I have just experienced this same issue! Was hoping for a reset solution or something similar...but it looks like according to others here that a trip to the dealer is needed.

• Official Dodge Support

There is also a software update that make attribute to the problem. This can be performed at the dealer. I have listed it below.

NUMBER: 08-023-11 REV. A

GROUP: Electrical

DATE: August 12, 2011

FLASH: Hands Free Module Software Enhancements

This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).

2011 (JC) Journey

2011 (LD) Charger

2011 (LX) 300

NOTE: This bulletin applies to JC, LD, and LX vehicles built from December 20, 2010

(MDH 1220XX) to **June 10, 2011 (MDH 0610XX)** equipped with UCONNECT

VOICE COMMAND W/BLUETOOTH (sales code RSP, RSQ for international).

SYMPTOM/CONDITION:

The customer may experience the following:

· **No start, or drained battery due to HFM keeping bus awake.**

· **Using Station names to switch channels will take user to the wrong channel.**

· **Station names added to the Sirius line up after the May 4th are not be

recognized.**

· **HFM does not work and the phone screens cannot be entered into at all**

· If the Emergency and Towing assistance number are modified by the customer after

several ignition cycles they revert back to default number.

· Voice Recognition for Phone book names may not work.

· Voice Recognition may not work at all. Voice Recognition may recover after several

ignition cycles or in some cases Voice Recognition may never recover.

· Phone book download to vehicle system is incomplete. Phone book download may

recover after several ignition cycles

· Once a call is transferred to handset it cannot be transferred back to vehicle Hands

free system. This issue is intermittent.

· Voice Recognition Satellite commands may not work. Voice Recognition Satellite

commands may recover after several ignition cycles or in some cases may never

· User can not select Brief or Detailed **voice response** mode in settings

· In NAV mode “Call” soft key is not available for Points Of Interest with phone

· Hands Free Calls with Audio Muted. Incoming or Outgoing calls are intermittently

muted or muted when making a call via a favorite immediately after ending a call.

· Screen switches to Main Phone screen every time phone connects

· System may call Emergency without waiting for user to say “Yes” when detailed

prompt modes are active.

· Cannot get into phone mode via Phone soft key after editing emergency number.

Conan, There is also a software update that make attribute to the problem. This can be performed at the dealer. I have listed it below. NUMBER: 08-023-11 REV. A GROUP: Electrical DATE: August 12, 2011 SUBJECT: FLASH: Hands Free Module Software Enhancements OVERVIEW: This Bulletin involves performing a USB service flash of the Hands Free Module (HFM). MODELS: 2011 (JC) Journey 2011 (LD) Charger 2011 (LX) 300 NOTE: This bulletin applies to JC, LD, and LX vehicles built from December 20, 2010 (MDH 1220XX) to **June 10, 2011 (MDH 0610XX)** equipped with UCONNECT VOICE COMMAND W/BLUETOOTH (sales code RSP, RSQ for international). NUMBER: 08-023-11 REV. A GROUP: Electrical DATE: August 12, 2011 SYMPTOM/CONDITION: The customer may experience the following: · **No start, or drained battery due to HFM keeping bus awake.** · **Using Station names to switch channels will take user to the wrong channel.** · **Station names added to the Sirius line up after the May 4th are not be recognized.** · **HFM does not work and the phone screens cannot be entered into at all** · If the Emergency and Towing assistance number are modified by the customer after several ignition cycles they revert back to default number. · Voice Recognition for Phone book names may not work. · Voice Recognition may not work at all. Voice Recognition may recover after several ignition cycles or in some cases Voice Recognition may never recover. · Phone book download to vehicle system is incomplete. Phone book download may recover after several ignition cycles · Once a call is transferred to handset it cannot be transferred back to vehicle Hands free system. This issue is intermittent. · Voice Recognition Satellite commands may not work. Voice Recognition Satellite commands may recover after several ignition cycles or in some cases may never recover. · User can not select Brief or Detailed **voice response** mode in settings · In NAV mode “Call” soft key is not available for Points Of Interest with phone numbers. · Hands Free Calls with Audio Muted. Incoming or Outgoing calls are intermittently muted or muted when making a call via a favorite immediately after ending a call. · Screen switches to Main Phone screen every time phone connects · System may call Emergency without waiting for user to say “Yes” when detailed prompt modes are active. · Cannot get into phone mode via Phone soft key after editing emergency number.

Just took my 2011 Journey LUX in for the bluetooth issue. While there they told me there are several recalls that they will do as well (all flash). there were some for the instrument cluster, the pcm for the powertrain and some reprogramming ones for some modules.. Any way after about 2 1/2 hrs there they told me that They couldn't perform the Bluetooth update cuase it kept failing on them so they are going to replace the HF module. They also ordered me a new Amplifier as it is one of the recalls. So once those come in I will update if that fixed the issue with the bluetooth. Still having the music(sd card) issue where it displays the artist for some songs. I think that might be more of the sd cards issues cause the usb drives seem to have no problem with it.

New bluetooth module and amp installed, seemed to fix problems. Voice Recognition now works for my iphone 4. Still no dice with VR working with my music sources though. Also SD card is picky on when it displays the right music info. My usb drive works fine as long as all files are in the same format. Any thoughts on SD card issues would be appreciated. I had a ford fusion with the sync system and that worked flaulessly regardless of what type of files I had on the drive. Dodge should check into that system and fix these issues soon.

• 4 years later...

Kevin Petersen

I have had the same problem on my car. Sounds like I need to take it to the dealer. Also it appears that the clocks in all Journey's run fast. Weird right? Seems like pretty basic technology in 2015.

Not all Journeys the ones with Navigation use GPS time, which is as accurate as it gets.

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