specialized travel services

Specialized Travel Services

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447 Bay Ridge Pkwy

Brooklyn, NY 11209

5th Ave & 4th Ave

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About the Business

Specialized tours to Ireland …

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I have been working with STS and they are wonderful! They helped me to organize two great trips to Ireland. Their drivers are top notch and everything about our tour was amazing. Katie at STS is very helpful and put together a great trip for my groups! I highly recommend

The best!!! Katie Daly is wonderful and arranged a 10 day trip ti Ireland for 8 people. She handled everything. The best customer service we have ever had with a travel company. Every detail was taken care of. From the time we landed in Dublin to the time we left Shannon, there was nothing left unattended. From the hotels to the the recommendations, they were spot on and so easy to work with. The price was fantastic for the service we had. We had a private driver and a Mercedes Sprinter for the 8 of us, with plenty of room. Our driver, Phillip Smith, was the best. We travel a great deal and Phillip made this trip. His knowledge, recommendations and wonderful banter on the Sprinter made this vacation one of the best ever. He handled everything for us. From luggage to recommending pubs, restaurants and sights, he was fantastic. Both Phillip and STS get a 5+ star rating. Simply the best people and the best customer service you will ever find.

My family and I went on a week long trip in Ireland and used STS for everything. The service was outstanding from start to finish. Their level of knowledge, passion and ability to customize the trip made it the best vacation I have ever been on. The attractions, hotels and recommendations provided could not have been more spot on. Our Tour Guide, a gentleman by the name of Brian Kennedy was hands down the best tour guide you can ask for. His knowledge, enthusiasm and overall desire to make the trip as memorable as possible really made the trip to Ireland the best trip I have ever been on. I would absolutely recommend using Specialized Travel Services when booking a trip to Ireland.

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80 Carysfort Avenue, Blackrock, Co. Dublin, Ireland

Specialized Travel Services has been established as a Tour Operator since 1974 and is engaged exclusively with travel in Ireland. With offices in Dublin, Cork and New York we are a company where our people make the difference and individual attention is given to all our clients.  We arrange all aspects of customised travel to Ireland from escorted and themed coach tours,  self drive or chauffeur tours along with a large range of activities and special interest options. We offer the most extensive portfolio of travel services to Travel Agents, Tour Operators,  Cruise Companies Incentive Companies and Individual Travelers. We work closely with you to offer you the best of what Ireland has to offer so that the clients stay in Ireland will be a memory that will never be forgotten.

Specialized Travel Services is also one of the most experienced companies in Ireland when it comes to organising & managing shore excursions at all Irish ports overseen by Margaret Cronin, Managing Director. Since our inception we have worked with all the major cruise companies visiting Ireland.

We pride ourselves on our excellent relationship with our suppliers which are an intricate part of our success and we would like to share it with you.

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447 Bay Ridge Parkway, Brooklyn, NY 11209, USA

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Please fill in the information below & we will be happy to send you a price quotation. If you want a customized chauffeur drive tour or self-drive tour, just mention that below. One of our Ireland Specialists will contact you within 24 hours. For faster service, call us toll-free within the US: 1-800-664-7474

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Specialized Travel Services

"Exploring the World with Expertise: Tailored Travel Experiences for the Discerning Explorer"

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Service Description

Embark on a journey like no other with our Specialized Travel Services, catering to the sophisticated traveler in you. Our team of seasoned experts curates unique and personalized itineraries, ensuring every moment exceeds your expectations. Immerse yourself in bespoke adventures crafted with precision, from exclusive cultural encounters to off-the-beaten-path discoveries. With two decades of experience in the USA, we bring a wealth of knowledge to create unforgettable memories across the globe. Indulge in luxury accommodations, seamless logistics, and unparalleled access to hidden gems. Your safety and comfort are our top priorities, as we navigate the world's wonders together. Trust us to handle every detail, leaving you free to savor the essence of each destination. Whether it's a cultural escapade, an adrenaline-pumping expedition, or a serene retreat, our Specialized Travel Services are designed to elevate your travel experience. Join us on a voyage where professionalism, decency, legality, and social responsibility converge for a journey of a lifetime. "Click 'Book Now' to schedule a one-on-one video conferencing consultation"

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+18332733374

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6815 Pine Vail Boulevard, McCordsville, IN, USA

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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

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Specialised Travel

The Performing Arts Travel Company

Specialised Travel is the world’s leading provider of tour and travel services to the Performing Arts.

We have two specialist departments: Production Touring to provide a full travel service to professionals – orchestras, choirs, ballet and opera companies.

Our Concert Touring division plans, organises and operates complete tours – including the organisation and promotion of concerts – for amateur ensembles of all types and abilities, from school and college choirs to youth symphony orchestras, choral societies, jazz groups and church choirs. Concert Touring is proudly part of the ACFEA Global Network.

Our Services

Production touring, concert touring, our partners.

We support a number of partner organisations with their travel operations.

John wibley

Travel partner for concerts from scratch, testimonials.

MEET THE TEAM

Richard savage, kristina aljinovic, nick barrand, helen david, helen david, nick abbott, dan porterfield, concert touring & acfea, becky shaftoe, catherine clambaneva, ina wieczorek, vanessa hadley, ellen stokes, julian mcdonald-vickers, admin & accounts, andy lingam, production touring, hannah lester, juliet manners, sunita verma, laurence gay, vanessa kyriacou, elyena clapperton, health & safety, memberships & associations, sustainability.

Specialised Travel Ltd Craven House 40–44 Uxbridge Road London W5 2BS

• +44 20 8799 8300

 [email protected]

[email protected]

Memberships

ABTA – No. 56275 IATA – No. 91244930

Sustainability

The Specialised Travel Group’s sustainabiliy policy can be viewed here.

Currently, we have no full-time vacancies. We are always happy to receive CVs from qualified Tour Leaders for short term assignments.

© Copyright 2024 Specialised Travel Limited. Registered in England at Craven House, 40-44 Uxbridge Road, Ealing, London, W5 2BS. Company No. 1472055

Website T&Cs | Privacy

Specialised Travel’s operations have of course been heavily impacted by both COVID-19 and Brexit

At present, our staff are continuing to work from home and we ask for your patience in trying to reach them. An email may receive a quicker responses than a call.

The best initial source of updated information on the constantly changing entry, testing and locator form requirements remains the FCDO travel advice website. We’d be happy to introduce you to recommended insurance policies that include COVID-19 cover.

We wish all our clients a peaceful and healthy festive season and a better year for us all in 2022. Please do keep in touch.

Richard Savage

Chairman & CEO, Specialised Travel Ltd

Updated 20th December, 2021

Production touring

Cost-effective support for choirs, orchestras, ballet and theatre companies of any size, travelling anywhere in the world.

• From simple rail ticket supply to the complete operation of a world tour with experienced multi-lingual tour managers.
• Access to all airlines; multi carrier solutions for both passengers and freight.
• Buying power, negotiation skills and competitive pricing. We source globally and in multiple currencies to obtain the best deals.
• Centralised administration and billing. One contact for all requests, i.e. awkward instruments, baggage, special meals, seating etc.
• The internet does provide not the cheapest options.  Save time and money by allowing our experts to trawl the market for you.
• Support when things go wrong; 24/7 back-up when unexpected events occur such as strikes, closures, IT failures bad weather. Airline websites and reservations centres are usually unavailable in such cases.
• Trained multilingual staff who can provide a wide range of services from simple support at check-in to complete tour management worldwide.
• Our wide range of clients view us as a flexible extension of their own touring staff – called upon whenever necessary.

• +44 20 8799 8333

• +44 20 8799 8322

Kristina Aljinovic

Managing director.

Kristina joined Specialised Travel in 1985 after an initial grounding in the travel industry. In addition to her responsibilities for general management of the company as Managing Director, she has concentrated on developing and servicing the international touring market for orchestras, choirs, ballet companies etc., travelling worldwide and – for example – visiting Japan over 46 times at the latest count. By birth a French-Croatian, Kristina is fluent in French, Croatian and Italian.

• +44 20 8799 8331

NICK BARRAND

Finance director.

Nick joined STL in 2005 and has over 20 years of experience in the travel sector, having held a variety of different finance roles in both tour operating and travel agency businesses. A qualified chartered accountant, he trained with Price Waterhouse Coopers (PWC) in Cambridge, before deciding to focus on the travel industry. At STL, his responsibilities also extend to overseeing HR and legal matters, IT and compliance. He has travelled extensively in North America, Australia and New Zealand, and is passionate about cricket.

• +44 20 8799 8376

Helen David

Following a degree in Music from Sussex University, Helen worked for the Philharmonia Orchestra as Tour Manager for 15 years. In this role she travelled widely across Europe, the USA, Australasia and the Far East. Helen also studied the violin at the Guildhall School of Music and Drama and has sung with the BBC Symphony Chorus on various occasions.

• +44 20 8799 8360

NICK ABBOTT

Now living in Seattle, Nick graduated in Music from the University of Cambridge where he was organ scholar of Girton College. Prior to joining Specialised Travel, he combined post-graduate studies in Musicology at the University of Bristol with work as a conductor, organist, accompanist and baritone. He has organised, led and performed on tours throughout most of Europe, North America and Asia. He is an expert in the crucial area of planning cost-effective and rewarding concert tours, especially for our North American clients.

• +44 20 8799 8371

Dan studied oboe at Birmingham Conservatoire before joining the City of Birmingham Symphony Orchestra, administering their community choruses.  After moving to London in 2012, he worked at the Royal College of Music and the Guildhall School of Music and Drama, assisting the orchestral and chamber faculties, before joining the team at ACFEA in 2015.  As well as his passion for music and the arts, Dan enjoys travelling extensively throughout Europe and worldwide.

• +44 20 8799 8374

Senior Tour Manager

Following a degree in Music, Becky trained in Arts Administration at the London Sinfonietta before spending five years organizing concerts and education projects for the London Symphony Orchestra. In her role as LSO Tours Manager she travelled widely across Europe and the USA. Becky plays the oboe and, prior to joining Specialised Travel in 2005, taught English in Spain.

• +44 20 8799 8362

Catherine moved to London from San Francisco to obtain her master’s degree in Mediterranean and Middle Eastern Music Studies from City University. In San Francisco, she worked as a Marketing Manager at ODC/Dance and curated a monthly concert series at the Pro Arts Gallery. In London, Catherine has worked as an arts manager and consultant for emerging artists and not-for-profit organizations such as Dance Art Foundation and Making Tracks. She is an active performer specializing in traditional and contemporary Greek music and has performed all over Europe and the USA.

Planning & Tour Manager

Andy studied Music and Performing Arts at Oxford Brookes University , qualif ied  as a Primary Teacher  with  Nottingham Trent  University   and then  pursued a career in  instrumental teaching with Lincolnshire Music Service.  Andy continued to work with LMS over 17 years and toured around Europe. Andy has musically directed  a number of  local Amateur Dramatic societies in his spare time but also loves to travel to unknown places.   

Tour Manager

Ina studied music in Germany at the Musikhochschule Münster and in the Netherlands at the Royal Conservatory The Hague. After years of successfully working as a soloist and chamber musician in ensembles such as ELECTRA and Malle Symen Quartet, she moved to London. Since then Ina has worked as Project Manager for IMG Artists’ Orchestral division, touring some of the most renown international orchestras and artists worldwide. Following this, she became Concerts and Recordings Manager for the Academy of St Martin in the Fields. Since 2016 Ina has been working as a Project Manager for a number of international orchestral tours and for Peasmarsh Chamber Music Festival and as a Courier for ACFEA.

Following a degree in Music and Spanish, worked as a Tour Manager for ACFEA in Europe and Latin America. She has travelled widely on both continents and speaks French, Spanish and Portuguese. Her love of music and travel has seen her teach English in Mexico, study Music in Cuba, and establish a fair-trade crafts organisation in the Brazilian Amazon. She has a master’s degree in Translation from the University of Westminster and trained as a technical and medical translator. She is a keen ‘cellist and enjoys playing with the Kensington Symphony Orchestra.

Ellen Stokes

In between her university studies at Bangor University (BMus, MA) and the University of Huddersfield (PhD), Ellen worked in the concerts team for Ex Cathedra in Birmingham.  She is currently completing a PhD focussed on the instrumental manuscripts of Antonio Salieri and has travelled to Vienna for research trips, as well as presenting at conferences around the UK and in Siena, Italy. Ellen’s work has been published in various academic journals. As a performer, Ellen has previously toured with Opra Cymru, and continues to play with various orchestras and groups recreationally.

• +44 20 8799 8327

julian mcdonald-vickers

Tour administrator.

A graduate of the Royal Academy of Music and Birmingham Conservatoire, Julian has performed as part of his guitar duo on many of the UK’s most prestigious stages, performing and touring extensively both in the UK and internationally.  Specialising in 20 th Century and contemporary music he has championed new music for the guitar, having commissioned, premiered and recorded numerous works by major composers.  As our Tour Administrator, Julian is combining his performance experience with his love for travel.

• +44 20 8799 8326

Cat is a Durham Theology graduate whose passion lies in choral music. She has previously held a variety of roles at the Academy of St Martin-in-the-Fields, London Youth Choirs and National Youth Choirs of Great Britain. As a keen opera fan, she spends her summers in Cornwall singing at the St Endellion Summer Festivals with artists including Roderick Williams and Joely Koos. She spent the pandemic helping renovate a chateau in France and has been enjoying travelling more extensively since restrictions were lifted. 

• +44 20 8799 8372

treasury manager

• +44 20 8799 8318

Senior Travel Consultant

• +44 20 8799 8324

Project Manager

• +44 20 8799 8321

• +44 20 8799 8315

• +44 20 8799 8353

Operational Product Manager

elyena clapperton

Project administrator.

Elyena is an alumna from the Royal Northern College of Music in Manchester, where her degree in performance specialised in classical violin. After graduating, Elyena pursued a career in chamber music, which has included performances around the UK and Europe. Originally from Scotland she also grew up on the West coast of Norway, giving her a profound knowledge of Scandinavian language and culture. In January 2023 Specialised Travel welcomed Elyena to the production touring department where she collaborates with dance companies and orchestras.

health & safety

All package tours are subject to detailed safety checks as part of our Safety Management System annually audited by independent advisors, Checkpoint Solutions.

We are Assured Members of the School Travel Forum (STF) – a group of leading school tour operators which promotes good practice and safety. We are also proud to hold the Learning Outside the Classroom Quality Badge award. Devised by the Department for Education in partnership with the Council for Learning Outside the Classroom, the LOtC Quality Badge assists schools in identifying providers which deliver good quality teaching and learning  experiences whilst managing risk effectively. The addition of the LOtC Quality Badge to our safety portfolio offers teachers additional peace of mind that we:

• understand and facilitate the needs of educational travel
• manage safety effectively
• offer fair terms and conditions, and full financial security.

ACFEA tour consultants are full members of:

Specialised Travel proudly supports the work of the following organisations through corporate membership

Specialised Travel Ltd and its brands sustainability and environmental policy

Climate change is universally recognised as one of the greatest current threats that our world is facing. Our oceans are increasingly polluted with alarming quantities of plastics. The growth of travel is a contributor to these issues. At Specialised Travel, we accept our responsibilities to the communities in which we operate. In December 2020, our Directors set up a Sustainability Committee or “Green Team” with key representatives from each of our business areas to examine all aspects of our own business, and seek ways to try to help and influence our clients and suppliers.  

We are committed to:

• Measuring our impact on the environment
• Setting targets for ongoing improvement
• Complying with all relevant environmental legislation
• Reducing any harmful impact our operations may have on the local & global environment
• Raising staff awareness of environmental issues, and enlisting their support and “buy-in” to all the company’s policies on sustainability
• Working alongside key travel partners to support environmentally friendly practices.

The Sustainability Committee will present a quarterly report to the Directors for them to monitor progress and consider new initiatives and our Sustainability Policy will be reviewed annually. Our full policy can be viewed  here .

Currently, we have no full-time vacancies.

We are always happy to receive CVs from qualified Tour Leaders for short term assignments.

Privacy Policy

Introduction

This is the Privacy Policy for Specialised Travel Limited, a company registered in England and Wales with company number 01472055, having its registered office at 3 rd  Floor Craven House, 40-44 Uxbridge Road, Ealing, London, W5 2BS (“ STL ”, “ We ”, “ Us ” or “ Our ”).

This Policy sets out how STL uses and protects any personal data that you provide to STL (including personal data provided through the website  www.stlon.com   (“Website”) ). We are committed to protecting your personal data and this Policy and tells you about your privacy rights and how the law protects you.

STL provides services to individuals in connection with booking travel arrangements and services, and through providing services to individuals it may collect and process personal data about individuals (“ Services ”). In addition to this, the Website also collects certain personal data from users, in accordance with this Policy.

STL and its affiliated Group companies or brands (“ STL Group ”) are firmly committed to respecting and protecting the privacy of all personal data received or collected, in strict adherence to Data Protection Legislation (defined below) and best business practice.  The STL Group has established this Policy so that you can understand the care with which We intend to treat your personal data.

How to contact us

We have a data privacy manager who is responsible (together with our Data Protection Committee) for overseeing questions in relation to this Policy.  If you have any questions about this Policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.  If you have any questions regarding your personal data and how We may use it, including any queries relating to this Policy, please contact us at  [email protected]  or writing to our “Data Privacy Manager” at the head office address noted above.

It is important that the personal data We hold about you is accurate and current. Please keep Us informed if your personal data changes during your relationship with Us.

Terminology used

STL’s data protection and privacy measures are governed by all applicable data protection and privacy legislation in force from time to time in the UK, including without limitation (i) the UK GDPR (which has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and (ii) to the extent EU GDPR applies, the General Data Protection Regulation ((EU) 2016/679)) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended (“ Data Protection Legislation ”).

For the purpose of Data Protection Legislation where personal data is provided directly to STL through use of the Website, email, meeting with you or other means where STL is determining the way in which that personal data is processed, then STL will be a data controller of such information.

Personal data and Basis for Collection 

Personal data means any data or information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Where STL is acting as a data controller, STL may collect, use, store and transfer different kinds of personal data about you which STL has grouped together as follows:

• Identity Data  includes first name, last name, username or similar identifier, title, date of birth, gender, and passport or national identity card information;
• Contact Data  includes postal address, email address and telephone numbers;
• Financial Data  includes credit / debit card details or other payment information;
• Transaction Data  includes details about payments to and from you and other details of travel services you have purchased from STL;
• Technical Data  includes internet protocol address, browser type and versions, time zone setting and location, browser plug-in types and versions and platform and other technology on the devices you use to access our Website;
• Profile Data  includes purchases or bookings made by you, your interests, preferences, feedback and survey responses;
• Usage Data  includes information about how you use our Services or submit an enquiry or query through our Website;
• Marketing and Communications Data  includes your preferences in receiving marketing from us and Our third parties and your communication preferences;
• Individual Data  – additional information collected from you in relation to the Services We provide;
• Special Categories of Data  includes information relating to disabilities or medical conditions which may affect your holiday arrangements and any dietary restrictions which may disclose your religious beliefs. Special categories of data may also include ethnicity, sexual orientation or other biometric data, although it is unlikely that We will need to collect all of this type of data from you in connection with your holiday arrangements.

If you fail to provide personal data

Where STL needs to collect personal data by law, or under the terms of a contract STL has with you (or our client whom STL acts for) and you fail to provide that data when requested, STL may not be able to perform the contract it has or is trying to enter. In this case, STL may have to cancel the Services but it will notify you (or where appropriate, its client) if this is the case at the time.

How is your personal data collected?

STL uses different methods to collect personal data from and about you including through:

• Direct interactions.  You may give Us your contact information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you making a reservation or booking STL for travel Services, when We (or those travel providers for whom We act as an agent) provide your holiday or travel arrangements; or
• Enquiries  information, when made through the Website or by email, including requests for a brochure or further information relating to the Services We offer; or
• Participation contact  if you participate in a competition, survey or other offer that We might make available to you; or
• Third parties or publicly available sources.  We may receive personal data about you from various third parties and public sources such as contact data from providers; or
• Automated technologies or interactions . As you interact with Our Website, We may automatically collect Technical Data about your equipment, browsing actions and patterns.  We collect this personal data by using cookies.  Please see Our website terms of use policy  stlon.com/small-print  for further details.
• Telephone interaction . We take your details during telephone calls in relation to your Identity Data, Transaction Data, Contact Data, Financial Data, Profile Data and Marketing Data.

How STL uses your personal data

STL will only use your personal data when the law allows Us to, ie, if We have a legal basis for doing so, as outlined in this Policy or as notified to you at the time We collect your personal data, and for the purposes for which it was collected for, unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose.  If We need to use your personal data for an unrelated purpose, We will notify you and we will explain the legal basis which allows Us to do this.  Please note that We may process your personal data without your knowledge or consent, where this is required or permitted by law.

Where We act as the data controller for client contact information, We have set out below in the table a description of all the ways We plan to use your personal data, and which of the legal bases We rely on to do so. We have also identified what Our legitimate interests are, where appropriate.

Note that We may process your personal data for more than one lawful ground depending on the specific purpose for which We are using your data. Please contact STL if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

How your personal data may be shared

Where We act as the data controller, personal data processed by STL may be shared as follows:

• with any member of the STL Group, which means STL’s subsidiaries, STL’s ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
• where STL is under a duty to disclose your personal data to comply with any legal obligation, or to enforce or apply STL’s or terms and conditions and other agreements;
• to protect the rights, property, or safety of STL, STL’s client, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and for compliance with laws;
• with the authorities, Foreign and Commonwealth Office or other regulatory or official purpose, as may be appropriate for regulatory purposes; and
• with third parties to whom We may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, We may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

Third party travel service providers

• To fulfil your booking arrangements, appropriate personal data will be passed on to the relevant suppliers of your arrangements / any third party supplier / any other third party (including banks and/or credit card issuers) who need to process your personal data so that your holiday can be provided. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law.
• We will generally use other companies to help provide your travel services, including hotels, airlines, ground handlers and guides, as well as when we mail brochures and send marketing material. We only provide third parties with the personal data they require in order to deliver their services and their use is limited to the services they provide.
• If We cannot pass your personal data to the relevant suppliers, We will be unable to fulfil your booking.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow Our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with Our instructions.

Many of Our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever We transfer your personal data to countries outside of the EEA to other people or companies it will be for one of the legal bases for processing your personal data as indicated above.  Where We do so, We will take all steps to ensure that any country to which the personal data has been transferred has suitable protection mechanisms in place to protect personal data, including (if applicable) use of EU Model Clauses in any contract with that third party for steps to be taken to keep personal data secure.  We will always ensure suitable safeguards are implemented.

Please contact Us if you want further information on the specific mechanism used by Us when transferring your personal data out of the UK.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what We think you may want or need, or what may be of interest to you.  This is how We decide which products, services and offers may be relevant for you (We call this marketing).  You will only receive marketing communications from Us if you have either requested information from Us, or you have previously purchased travel arrangements from Us, and you have not opted out of receiving that marketing.

You can opt-out of receiving marketing communications from Us at any time by contacting Us via the following methods.

• Email Us at  [email protected] providing your full name, address and postcode and the email address which you would have originally used.

2 .Write to STL at 3 rd  Floor Craven House, 40-44 Uxbridge Road, Ealing, London, W5 2BS

• Call Our office on 020 8799 8300.
• You can also be removed from Our email database by clicking the Unsubscribe link located in the footer of all marketing email communications from Us.
• You can update your preferences by sending an email to  [email protected] , or telephoning Us on 020 8799 8300.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where We are legally required to do so.

Other than in relation to government / public authorities (over whom We have no control), We take appropriate steps to ensure that anyone to whom We pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services.

Personal Data Retention

We will keep your information for as long as We need it for the purpose it is being processed for. For example, where you book a holiday with Us We will keep the information related to your booking, so We can fulfil the specific travel arrangements you have made and after that, We will keep the information for a period which enables Us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that We can continue to improve your experience with Us, this will usually be no longer than 7 years after you have travelled with Us.

We will actively review the information We hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• The right to be informed – this is information on for what purpose We are processing it and what personal data We are processing.
• The right of access (commonly known as a “subject access request”) – you have the right to be provided with copies of the personal data of you that We are processing as well as confirmation of the processing We are doing. You can do this by sending a “subject access request” to the contact details noted above for Our consideration.
• The right to rectification – if you think the personal data that We hold on you is wrong you can tell Us and We will fix it, though We may need to verify the accuracy of the new data you provide to Us.
• The right to erasure (also known as the right to be forgotten) – if you want Us to permanently delete the personal data We hold for you then you can ask Us to do so.
• The right to restrict processing – if you do not like how We are using your personal data then you can let us know and We will stop processing it in that way. You also have the right to object where We are processing your personal data for direct marketing purposes. In some cases, We may demonstrate that We have compelling legitimate grounds to process your information which override your rights and freedoms.
• The right to data portability – if you want Us to pass on your personal data to someone else then please let Us know. This transfer should not affect the integrity or otherwise damage your personal data.
• The right to withdraw your consent – you can withdraw your consent for Us to process your personal data (if we have relied on your consent to process your personal data) at any time by contacting Us. If We have relied only on your consent as the basis to process your personal data then We will stop processing your personal data at the point you withdraw your consent. Please note that if We can also rely on other bases to process your personal data aside from consent then We may do so even if you have withdrawn your consent.
• Rights in relation to automated decision making and profiling – if We use either automated decision making or profiling then you have a right to know. Also, We need your consent if either of these are used to make a decision that affects you. As with all consent, you can withdraw it at any time.

To exercise any of the above rights please email your request to:  [email protected] .

Where you exercise your right to erasure or where information is deleted in accordance with STL’s retention policy, please note that after the deletion of your personal data, it cannot be recovered, so if you require a copy of this personal data, please request this during the period STL retains the data.

Where you exercise your right to request access to the information STL processes about you, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  We will inform you of this, and our reasons, if this is the case.

Alternatively, We may refuse to comply with your request in these circumstances.

STL will try to respond to all legitimate access requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, We will notify you and keep you updated.

If you believe that any of your personal data which We are processing is inaccurate or incorrect please contact Us by calling Our office on 020 8799 8300, by emailing  [email protected] , or by writing to STL, 3 rd  Floor Craven House, 40-44 Uxbridge Road, Ealing, London, W5 2BS.

The Website is not intended for children and STL will not knowingly collect any personal data from persons under the age of 18.  Where, as part of the Services being provided and travel arrangements being put in place, We may collect information about children from you to perform such Services and We will treat such information securely.

If you would like to make a complaint in relation to how STL may have stored, used or processed your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). STL would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact Us in the first instance.

External Websites

The Website may, from time to time, contain links to and from the websites of STL partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. STL is not responsible for the content of external internet sites and you are advised to read the privacy policy of external sites before disclosing any personal data.

Remember the Risks Whenever You Use the Internet

STL is committed to ensuring that your information is secure and has in place reasonable and proportionate safeguards and procedures to protect your personal data. Whilst STL does its best to protect your personal data, STL cannot guarantee the security of any information that you transmit to STL and you are solely responsible for maintaining the secrecy of any passwords or other account information.

Changes to this Privacy Policy and your duty to inform us of changes

As and when necessary, changes to this Privacy Policy will be posted here. Where changes are significant, We may also email all our registered users with the new details, and where required by law, We will obtain your consent to these changes.

This Privacy Policy was last updated on February 2022.

Website Terms & Conditions

Website Terms of Use

This page (together with any documents referred to on it) explains to you the terms of use on which you may make use of the website ( www.stlon.com ) (“the Website”).  Please read these terms of use carefully before you start to use the Website.  By using this Website, you indicate that you accept these terms of use and that you agree to abide by them.  If you do not agree to these terms of use, please refrain from using the Website.

Terms of use

• The Website is operated under the trading name and registered trade mark Specialised Travel Limited, a company registered in England and Wales under company number 01472055 whose registered office is at Craven House, 40-44 Uxbridge Road, London, W5 2BS (“the Company” or “we”).  We are a fully bonded member of ABTA and the IATA.  We also hold an ATOL licence and are also a member of the AITO.
• Access to the Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service provided on the Website without notice.  We shall not be liable if for any reason the Website is not available at any time or for any period.  From time to time, we may restrict access to some parts of the Website, or the entire Website, if required.  We aim to update the Website regularly and may change the content at any time.  We may therefore have to suspend access to the website, or close it if necessary.  Any of the material on the Website may be out of date at any given time and we are under no obligation to update such material.
• You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring that all persons who access the Website through your internet connection are aware of these terms and that they comply with them.
• We shall not be liable for and accept no responsibility for any information presented by a third party including, but not limited to, pricing, liability in connection with any products, bookings and cancellations made directly with a third party, or any other transactions between you and a third party, and the performance of the contract entered into between you and the third party or any circumstances that may arise during your holiday.
• We do not guarantee that the information displayed on the Website is accurate. We make every attempt to keep the content on this Website as up-to-date as possible, but (in accordance with Clause 2) are under no obligation to do so.
• Where we publish and control information on the Website, we will use all reasonable endeavours to correct errors or omissions as quickly as practicable after being notified of them. However, because of the complex technology that is required in operating the Website there may be times when obvious errors occur.  For example, this may result in a price, product or service or other detail displayed being incorrect. We will endeavour to correct this information as quickly as possible.
• All holidays, tours and packages shown on the Website are subject to availability and you must always check with the Company to see whether a holiday, tour or package is available prior to arranging any booking.  You may book a holiday, tour or package with the Company by contacting the Company using the details on the contacts page on this Website.  Any bookings made will be subject to the Booking Conditions applicable at the time you make your booking, as provided by the Company.
• Any links provided on the Website to other websites are not intended to provide an endorsement by the Company (unless otherwise specified) and we will have no liability or responsibility for the content of this or those websites whatsoever.  You must not establish a link to this Website from any other website without the Company’s explicit written consent.
• We cannot guarantee that the Website is free from infection by viruses or anything else that has contaminating or destructive properties.  You must not misuse the Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
• Any destination/attraction/tour/travel guide information on this Website written or provided by the Company is purely for information.  We endeavour to ensure that such information is accurate however we provide no guarantee that such information is accurate.  This information does not form part of your agreement with the Company and is provided solely as additional background content.  We shall not be held liable in any way whatsoever for any inaccuracy, misunderstanding or expectation drawn from this content.
• All rights in the Website, including copyright, the content and design of the Website, is owned by the Company or used under licence from third party owners.  Any use of this Website or its contents, including copyright or storing it or them in whole or part, other than for your personal or non-commercial use is prohibited without the permission of the Company.  You are prohibited from copying, modifying, transmitting, distributing, selling, displaying, licensing or reproducing any content including images and other media on this Website for any commercial purpose.
• The transmission of unlawful, threatening, defamatory, pornographic, political or racist material is strictly prohibited.
• If you breach the provisions of these Terms of Use, we shall suspend or permanently terminate your access to the Website.
• To the maximum extent permitted by law, we disclaim all liability, representations, warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this Website.  This does not affect your statutory rights under English law.  We shall not be liable for any losses or damages (whether direct, indirect or consequential) whatsoever, whether in contract, tort (including negligence), or otherwise arising from this Website, or from any interruption or delay in accessing this Website.
• Any material you upload to the Website will be considered to be non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.
• We process information about you in accordance with the Privacy Policy displayed on the Website from time to time.  By using the Website you consent to such processing and you warrant that all data provided by you is accurate.
• These Terms of Use may vary from time to time.  By using this Website you accept that you are bound by the terms and conditions in force at that time and displayed on this page.
• If any part of these Terms of Use or any document referred to herein is illegal or unenforceable, such portion(s) shall be excluded from these Terms and Conditions and any relevant document to the minimum extent required and the balance of these Terms and Conditions and any relevant document shall remain in full force and effect and enforceable.
• These Terms of Use and any documents or policies referred to herein shall govern the entire relationship between the parties to the exclusion of any other terms.
• It is not the intention of the parties to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms of Use.
• These Terms of Use and any disputes that may arise between you and the Company will be governed by the laws of England and Wales and the parties shall submit to the jurisdiction of the English courts.

Worldwide concert tours

Visit the  ACFEA website  here for complete information.

DISCLAIMER – Specialised Travel Ltd is not responsible for the contents or reliability of any linked external websites and does not necessarily endorse the views expressed within them. We cannot guarantee the availability or accuracy of the linked pages, but please do email us if you have any problems with the links provided [email protected].

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