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Home » Troubleshooting » Dodge Journey key fob not working – causes and how to fix it

Dodge Journey key fob not working – causes and how to fix it

The remote keyless system in Dodge Journey allows the driver to conveniently lock and unlock the vehicle with the press of a button. When the key fob stops working, it quickly becomes an inconvenience to manually lock and unlock the vehicle. In some cases it can even leave you stranded if the vehicle can’t detect the key and won’t let you start the engine.

The most common cause of key fob not working in Dodge Journey is dead battery. But the remote key can also stop working due to worn buttons, poor battery contact, water damage, defective key fob, receiver module issues, signal interference, dead 12 volt battery, and unpaired key requiring reprogramming.

1. Dead battery in key fob

Dead battery is the leading cause of key fob not working in Journey. Usually there are signs of weakening battery before it gives up. If the remote was working previously, but the range of the remote was gradually decreasing until it ceased to function, this indicates that the battery was wearing out.

Replace the battery

If the button cell battery in the key fob of Journey is replaced incorrectly or a battery is unsuitable, it can damage the vehicle key. Only replace drained batteries with new batteries in the same voltage, size, and specification. Make sure the battery is facing in the right direction when inserting it.

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Key fob not working after replacing the battery

When purchasing a new battery for the key fob of your Journey, keep in mind that the battery may be sitting on the shelf for a long time. Therefore after replacement it may not work, or may not last that long. Try purchasing the battery from a store where stock moves fast. If you still can’t get the key fob to work after verifying that the battery is healthy, your key fob issues may not be due to bad battery.

Starting the engine with dead key fob battery

If your Journey has push button start/stop feature, your vehicle may not start due to weak key fob battery and a ‘key not detected’ alert message may be displayed in the instrument cluster. Don’t worry, you can still start your vehicle, the immobilizer is controlled by a passive transponder. Passive means, among other things, that the transponder in the key does not need its own power source.

Touch the start/stop button with your key fob and then start the engine. If it doesn’t work, then look in the owners manual for exact location of key fob placement, as it may vary depending on model.

Use spare key: You can try starting your Journey with its second key. It will also rule out any other problem with the first key, for example, water damage.

How long does the key fob battery last?

Depending on how often you use the key fob or remote control of your Journey, the battery should last between two and four years. This is assuming the new battery you installed is healthy and its use by date is many years away.

2. Poor battery connection

The battery inside the key fob of Journey has metal retaining clips that hold the battery in position and completes the circuit. If the clips don’t have any tension, it can cause contact issues and the remote may not receive any power. Make sure the battery is firmly placed and does not move around when you shake the remote. Also make sure all the battery contacts are corrosion and dust free.

3. Water damage

If your Dodge Journey key fob has taken a bath in the soapy water of the washing machine after you forgot to take it out of your pants pocket, water damage is very likely.

Water resistant, not waterproof

Your Journey key has rubber seals which prevents the water from getting to the electronic chip inside. A splash of water or brief exposure to light rain should be fine, but exposure to excessive amount of water like submerging the key in the pool can cause the water to penetrate the seals and damage the chip. Submerging the key in ocean water at the beach can be much more damaging to key fob electronics due to highly conductive nature of salt water.

But my key fob survived water exposure?

If your Journey key fob survived a wash cycle, or a deep bath in the ocean or pool water, it doesn’t make the key fob waterproof, it means you got lucky. Exposure to excessive water increases the risk of water damage, so you shouldn’t make this a habit.

What to do in case of water damage?

If your Journey key fob stopping working after exposure to clean tap water or rain, immediately remove the battery and clean the electronic component with paper towel and let it dry fully before putting back the battery. In case of exposure to salt water, or soapy or dirty water, it is recommended to clean the chip with isopropyl alcohol or electronic cleaner. If the key fob still doesn’t work after cleaning and drying, the chip is probably fried and you will have to buy a new key.

4. Dead 12 volt battery

The remote keyless system and the central locking system in Journey require the 12 volt battery to be in healthy state to function properly. If the 12 volt battery is dead or if the electric current has been interrupted due to corrosion on the battery terminals or the ground connection, all on-board electronics will stop working.

In this case, you will have to manually unlock the door of your Journey with physical key. Also, the electrical accessories (e.g. headlights, fan, and infotainment system) will not function or may function poorly, and the engine will not start. Check the 12v battery and its connections.

5. Signal interference

Journey remote control signal can be disrupted by objects, poor weather conditions or transmitters on the same frequency band close to the vehicle. The remote key may work when you’re near the vehicle, but may not work from a distance. In case of severe interference, the remote may not work at all.

Interference signals can be caused not only by neighboring radio masts and towers, but also by unprofessionally installed satellite systems. A large part of the radio interference is caused by defects and aging effects in electrical devices and radio systems, which lead to unwanted emissions, radiation and repercussions on power and communication networks. Your Journey key fob should start working again when you leave the area of interference.

6. Reprogramming required

In rare cases, the remote key of Journey may stop working due to pairing issues. The key can be reprogrammed with an OBDII scanner. You may also be able to program a key by following a few steps, an original key is typically required for successful pairing. The instructions should be mentioned in the owners manual. If you fail to do it yourself, you may have to visit an authorized dealer for reprogramming of the key.

7. Defective key fob

If your Journey key fob stopped working after you dropped it on the floor, you may have damaged the internal chip. Or, if your key fob just stopped working one day out of the blue, in rare cases this could indicate a faulty key fob – assuming you have tried everything to fix the issue e.g. battery replacement, reprogramming and the spare key fob works.

8. Faulty receiver module

Dodge Journey has a remote keyless system receiver that receives radio frequency signals from the key fob. If none of your key fobs work, and and you can’t reprogram the keys, it is possible the receiver module has developed a fault.

You may have to perform further diagnostics to identify the faulty. The keyless entry antenna could be damaged, or the module is just not communicating with other modules on the vehicle. In these cases an OBDII scan tool can be used to verify if the commands are being transmitted and acted on by the security module.

9. Electronic immobilizer fault

The immobilizer is an anti-theft security system that prevents the engine from being started and the vehicle from being moved with an unauthorized vehicle key. A fault in the immobilizer system can prevent your Journey from being started. You may also see a warning light with key symbol or key not detected message in the instrument cluster.

For vehicles with an ignition lock

There is a chip in the vehicle key. The chip automatically deactivates the immobilizer if a valid vehicle key is inserted into the ignition lock. The electronic immobilizer is activated automatically when the vehicle key is removed from the ignition lock.

For vehicles with a starter button

There is a chip in the vehicle key. It is used to automatically deactivate the electronic immobilizer when there is a valid remote control vehicle key in the vehicle interior. The electronic immobilizer is automatically activated as soon as there is no valid vehicle key in the vehicle.

The engine can only be started with a genuine vehicle key that is coded correctly. You can obtain coded vehicle keys from an authorized Dodge dealer.

Reset the system

If the key fob is not working due to a glitch in the keyless entry system, it may be possible to restore the functionality by resetting the keyless entry system in your Journey.

There isn’t any button or option to reset the keyless entry system in Journey, but you can reboot all the on-board computers by disconnecting the 12 volt battery for a few minutes. Remove the cable from the negative terminal of the battery first, then from the positive terminal. With the battery disconnected, press the horn button a few times and turn on the headlights to drain out all the residual electricity from the system. After about 15 minutes, reconnect the battery in reverse order: positive cable first, then negative cable.

Use OBD2 scanner for diagnosis

Since Dodge Journey is equipped with on-board diagnostics (OBD), a fault diagnosis can provide initial indications of where the malfunction is located. This method will be especially useful when diagnosing a faulty remote keyless system receiver module.

To begin troubleshooting, you must first connect the diagnostic tool to your Journey. The OBDII connector is usually located under the dashboard. With the tool connected, turn on the ignition. Most diagnostic devices then ask for some information about the vehicle. It is important that you enter this 100% correctly, otherwise the result of the search may be inaccurate. In addition to the vehicle make, model, and engine type, you usually also have to type in the Vehicle Identification Number (VIN). Since some OBD codes are manufacturer-specific, the scanner will be able to give you more accurate information if you enter more details about your Journey.

Conclusion:

There are many reasons why your Dodge Journey key fob is not working. When looking for the reason, you should start with the most obvious cause that is easy to diagnose: dead battery, which you can replace in a few minutes.

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Dodge Journey Key Fob Battery Replacement Guide How to change the battery in the key fob remote control of a first generation 2009 to 2014 Dodge Journey SUV.

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Dodge Journey: Start The Engine With Dead Key Fob

Key fobs are beneficial as they allow you to lock and unlock your Dodge Journey with the click of a button. However, if the battery goes dead, how do you start your vehicle? No worries, we got you covered. Follow these steps below to enter and start your Dodge Journey with a dead key fob.

2020 Models

2011 – 2019 models.

• Turn the fob over to reveal the latch located at the TOP BACK of the fob.
• Use the key to UNLOCK the vehicle door.
• Place the key fob on the START button, PUSH in, and press the BRAKE to start the vehicle.

*Although the battery in the fob is dead, the vehicle will, in fact, recognize the fob.

• The  fob battery is low or dead if the engine does not start when pushing the button.
• Place the  nose side of the Fob (opposite end from the emergency key) against the Start/Stop  button.
• Push the  Start/Stop button.

**NOTE : If you are unable to enter and start the vehicle with the dead key fob on the first try, REPEAT the steps. If you are still unsuccessful, contact the dealership for assistance or consult your vehicle user’s manual. 

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• Alarms, Keyless Entry, Key Fobs, Locks & Remote Start

how to turn on the "key fob battery low" light

By Timothy Boland September 18, 2020 in Alarms, Keyless Entry, Key Fobs, Locks & Remote Start

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Timothy boland.

i want my 2016 dodge journey to warn me ahead of time that my key fob battery is low.  does anyone know how to turn this light on

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When the fob battery is low I believe it will turn on.  AFAIK there is no option to activate this, it’s automatic.

• jkeaton , Armando G and 2late4u

John/Horace

I have found light comes on when remote battery gets to 2.9 volts. A new battery usually has 3.3 volts.

if you want to test light put a low battery in one of your remotes and it should come on in a day or so.

My fob was low enough that it wouldn't unlock my doors anymore and I never got a warning anywhere. 

There's a low battery indicator light ? 2012 DJ bought new, never seen a light , thanks for the info I always wondered if battery was ever getting low.

I'm new to the Journey and all it's "bells and whistles", so still exploring things. Our 2011 keyless has an "info center between the tach and speedo, I'd imagine that if you scrolled thru the pages there and went to messages page it would say there. When we were "in process" of getting ours it kept showing a message for service key..turned out to be to repair/replace a front door handle with the easy entry system. The wires had broken for the in handle sensor, which I was able to repair and not buy a new handle.

   Maybe later this a.m. I'll go out and look closely at the dash and such for something about the FOB, but also one should look thru the owners book closely for what to do when such should happen and what light may illuminate because of a dying FOB battery.

Well from spending the morning reading the owners book....NO dash warning light for FOB battery and nothing stated what all can come up in the info center's messages page. In fact if all is good, you can't even go into the messages page of it. Mind all that I speak of our '11 model without remote start or U-connect or Blue tooth and the 4.3 audio screen. Does not have auto headlights either. Still plenty to keep my son happy with what it does have.

I’ve seen the warning on a 2012 and 2014 Canadian model Journeys. Locks still worked and push button start, just warning until battery remote changed out.

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Low Key FOB battery indication

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I got a low key fob battery indication during engine start. The dealer replaced the battery and the FOB. They said they will call me back after they contact Chrysler Engineers. Anyone ever get this indication?  

"Low battery" or "Fob not present" are common issues for FCA vehicles even though the battery is fine.  

I believe mine said "key fob battery low." I need to recheck. Sent from AutoGuide.com Free App  

Did they replace the battery and then the error stayed after replacing it? I don't know about the newer style key fobs, but on the old ones it really helps to clean the 4 contact points in the fob case when replacing the battery. There's a 4-pronged contact on the fob circuit board that touches the + side of the battery, 2 prongs in the lid that touch the edge of the battery (- contact) and then a prong that connects the lid back to the "-" pad on the circuit card. I've had a battery replacement appear to not work, then cleaned those and bent them back into shape and had it work perfectly. Also helps to touch the contacts with a tiny speck of conductive grease, like Caig Deoxit CP.  

Be sure the key isn't buried in a backpack, briefcase, or purse. The only time I've received what I considered a false message was when my wife had the key buried in her purse.  

Both fobs got the indication. I'll give the dealer a call if I haven't heard by tomorrow. Sent from AutoGuide.com Free App  

I've seen new RAM's with a fob laying on the dash in front of the display that says "FOB not present." It's more than a battery issue.  

Funny HOW nobody knows how to USE a multi meter !!! Test the dang battery !!! Most issues is the RECEVIER in the car is the issue not the fob...……………...  

Interesting... my FOB battery in my 2013 has been very low and I just get a "Key Fob Not Detected." Nothing saying low battery. Odd.  

the '08 - '14 style will indicate "Fob Not Detected" messages and the '15+ will give Battery Low messages and if the fobik battery is really far gone, then Fob Not Detected - you get early warnings on the newer system my '09 would throw Not Detected messages if I was outside for long spells in cold weather...the fob batteries were pretty touchy for those early years. My newer car fobiks have performed much more reliably.  

Had this happen to me this morning. 30 miles away at the office. Got home and changed the battery but the low battery indicator still came on. What if any is the procedure to clear this? Is there a procedure to start the car in case the fob dies? Thanks  

Thread Killer said: Is there a procedure to start the car in case the fob dies? Thanks Click to expand...

Thanks guys. All good to know. Just checked on it again after starting and system reads OK. I guess it needed a cycle to clear. We’ll see what happens.  

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NCM Battery Problem

• Thread starter Steve Webb
• Start date Sep 9, 2021
• Sep 9, 2021

Have had my NCM Moscow for just over 2 years without issues. Recently went to bike repairer to have brakes upgraded to hydraulic ones. When I collected it the guy said battery has no power or lights as if completely dead. I've tried 2 different chargers. Does anyone know if the battery is repairable or where I get s replacement? It is an NCM Moscow with 48V and 13 AH.  

Battery could be repairable , but when I enquired the repair was a lot more expensive than a replacement if you’re paying someone to do it . The battery has groups of cells , if one group goes too far out of balance the Battery Management System will shut the whole battery down. You could bypass the BMS to jump start the charging , but this is potentially very dangerous . Putting the battery in the freezer ( in a plastic bag to reduce condensation) for a few hours and then charging sometimes rebalances the groups and let’s the battery charge . I got a new battery from China via Ali express ( in uk like you so unavailable from Leon ) , 14 aH I think . It was reasonably priced and so far has been as good if not better than the battery that came with the bike . Take a look at the messages on the Ncm forum about batteries too , lots of useful information there .  

Well-Known Member

Steve Webb said: Have had my NCM Moscow for just over 2 years without issues. Recently went to bike repairer to have brakes upgraded to hydraulic ones. When I collected it the guy said battery has no power or lights as if completely dead. I've tried 2 different chargers. Does anyone know if the battery is repairable or where I get s replacement? It is an NCM Moscow with 48V and 13 AH. Click to expand...

• Sep 10, 2021

Unforntunately he says the work he done would have no effect on the battery, I have taken it apart and no loose fittings, charger works fine and just totally dead. I think will need to get a replacement if can find one as places are showing out of stock. Do you know if can replace with a higher ampage? Mine is a 48W and 13amh?  

aH is a measure of battery capacity , a higher capacity battery will work fine and give you more range but it will be heavier .  

Steve Webb said: Unforntunately he says the work he done would have no effect on the battery, I have taken it apart and no loose fittings, charger works fine and just totally dead. I think will need to get a replacement if can find one as places are showing out of stock. Do you know if can replace with a higher ampage? Mine is a 48W and 13amh? Click to expand...

Well I've applied the contact cleaner, check the switch, checked the fuses and think have to conclude its totally deaf. So looks like new battery only option.  

Had a tough time defining whose cells are in the many sellers out there. Dhgate sells Dehawk packs, 18ah, for $463 US, free shipping. Dehawk was stock for the Moscow, & I´ve had no issues with mine, 2 yr.+, 4000 mi. So I´m inclined to trust seller though like many others it does not specify cell mfg. I wouldn´t need more than 18ah; since accustomed to using a lower gear with a higher cadence I´m getting 60+ mi. on 13ah per charge. 70% of the time I use little or no juice. Once the bike is up to speed, pedaling maintains momentum with little power even up minor grades.  

john peck said: Had a tough time defining whose cells are in the many sellers out there. Dhgate sells Dehawk packs, 18ah, for $463 US, free shipping. Dehawk was stock for the Moscow, & I´ve had no issues with mine, 2 yr.+, 4000 mi. So I´m inclined to trust seller though like many others it does not specify cell mfg. I wouldn´t need more than 18ah; since accustomed to using a lower gear with a higher cadence I´m getting 60+ mi. on 13ah per charge. 70% of the time I use little or no juice. Once the bike is up to speed, pedaling maintains momentum with little power even up minor grades. Click to expand...

Steve Webb said: Is that free shipping to UK? Click to expand...

Active Member

• Sep 11, 2021

Glad that worked for you; I tend to be hesitant about Ali Baba, but definitely an option. How much was your 21ah? I can go a lot farther on 13ah than I ever ride in 1 go anyway. (60 mi.)  

john peck said: Glad that worked for you; I tend to be hesitant about Ali Baba, but definitely an option. How much was your 21ah? I can go a lot farther on 13ah than I ever ride in 1 go anyway. (60 mi.) Click to expand...

RJC said: There are lots to choose from on Ali Express, advise to use a credit card for payment, for added protection. Had an issue with the first battery I brought. Would have been quicker to sort a replacement if I had used a credit card. Replacement was a 48v 21ah. Wont give you any more speed but a lot more range. Fits straight onto existing fittings. Click to expand...

Steve Webb said: What was the price including UK delivery? What was the delivery time like? Click to expand...

RJC said: £300 That was total price inc delivery. There are different sellers selling them. Read their Terms and Conditions. Some offer free returns, different warranties etc. Took 31/2 weeks to come. Some of the sellers ship there goods from European countries ,so may come sooner. Click to expand...

• Sep 12, 2021

Steve Webb said: Don't suppose you have a link to the one you ordered as that would be helpful as a known reliable seller? Click to expand...

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