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What is a Destination Management Company (DMC)?

by Marie Anne MacRae | 05 7, 2021 | TTC

May 7, 2021 | TTC

by Marie Anne MacRae

The travel industry is a very big place. You may have worked in it for many years and still never heard of a destination management company. If you haven’t, though, you could be missing out on some important business opportunities. 

To celebrate The Travel Corporation’s expansion of our DMC offering , we’re giving the low-down on these crucial pieces of the travel and tourism puzzle. Let’s take a look.

What is a DMC?

A destination management company is an enterprise that manages a range of products and services at a popular travel destination. Put very simply, they’re the companies that make travel experiences work. Whether you’re looking for someone to provide a safari trip, coach tours, cruises, catering or just about any other travel service you can name, it’s a DMC that makes it happen.

DMCs are usually smaller, local organizations that have been on the ground at a destination for years. They bring crucial local knowledge and experience to a travel enterprise, giving international partners the insight they need to create safe and exciting products.

What services can they help me with?

Name any travel experience and you’ll find a DMC out there that can provide it for you. The obvious services they provide are travel experiences that might require specialized equipment or skills, like coach tours, flotilla holidays or safaris. But they can also provide a huge range of smaller services that make the holiday planning experience a lot smoother. These include things like airport pickups and transfers, accommodation bookings, vehicle rental, catering or event management. If you’re looking to provide a really unique experience, such as bungee jumping, rainforest hikes or exclusive entry to local sights, the easiest way to provide it is by going through a DMC.

Why work with a DMC?

Destination Management Companies have two crucial benefits: they’re experts in the local area and specialists in the particular services that they offer. That means that you, as a travel professional, don’t have to be. Working with a DMC allows you to book any experience in any location around the world in the confidence that it will be delivered safely and to a high standard. 

However, the benefits don’t end there. Most DMCs have been running their travel businesses successfully for decades. That means they have localized knowledge about what works and what doesn’t in their region. They know that this road is usually flooded in summer, or that the best views of that valley are at sunrise – the secrets that you simply can’t know. That allows you to create better travel experiences that are more likely to do well in a competitive market.

Finally, many DMCs operate a huge range of different services or have partners that do so. That means that they can act as a one-stop shop when you’re creating a travel package. Bring on a DMC partner and there’s a good chance they can book just about everything you’ll need.

Who hires a DMC?

DMCs are a critical piece of the puzzle for international travel agents. If you’re building a travel product with inclusive services, a destination management company will help you put all the pieces together and plug any logistical gaps. They’re also perfect if you’re building something completely new for the market; they’ll offer a great perspective on the most successful travel experiences in the region.

DMCs are also ideal if you’re creating bespoke travel packages for an exclusive clientele. The huge range of services they provide allows you to be more flexible and plan more complex itineraries. And when your client’s needs change, the DMC is there to help you adapt on the fly, providing services as and when you need them.

DMCs are a big help no matter how you work. To learn more about what DMCs can do for you here at TTC, take a look at our services page. You’ll be surprised at how easy it is.

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What is the difference between a DMC and Travel Agency or Tour Operator?

A Destination Management Company (DMC) is a company that contracts with local service providers (tour guides, restaurants, hotels and other vendors) to prepare and deliver custom itineraries for a travel agent’s clients. The purpose of a DMC is to provide an all-inclusive service to a client by coordinating and contracting the travel services that their client needs such as travel, lodging and entertainment while they are at their destination. A tour operator is similar to a DMC in that they offer customized tours and trip planning services on behalf of a brand or destination. 

DMS stands for Destination Management System . A DMC is a company that contracts with local service providers (tour guides, restaurants, hotels and other vendors) to prepare and deliver custom itineraries for a travel agent’s clients. It is not uncommon to see two or three different companies working together in this way.

In contrast with a tour operator who provides lodging, meals and transportation for individual travelers as well as providing specific services such as booking air/bus tickets or car rentals; DMCs focus on providing an experience that takes you off the beaten track of your typical tourist destinations.

A DMC is a company that contracts with local service providers (tour guides, restaurants, hotels and other vendors) to prepare and deliver custom itineraries for a travel agent’s clients.

A DMC is a company that contracts with local service providers (tour guides, restaurants, hotels and other vendors) to prepare and deliver custom itineraries for a travel agent’s clients. The term “DMC” is often used interchangeably with “travel agent,” but there are many differences between these two industries.

Travel agents typically work with wholesalers or other agencies that specialize in booking travel packages; they act as middlemen between the client and the supplier of their choice. Travel agents can be based out of one particular city or country but may also have offices elsewhere in the world so they can provide additional services such as suggestions for hotels or restaurants on each destination visited by their clients.

The purpose of a DMC is to provide an all-inclusive service to a client by coordinating and contracting the travel services that their client needs such as travel, lodging and entertainment while they are at their destination.

A DMC is an all-inclusive service that provides clients with a travel experience, managing all of their travel needs such as airfare, lodging and entertainment. DMCs also help you manage your business by finding new clients and saving money on marketing expenses.

A DMC will be able to provide the following services:

• Finders Fee – This is when we find the best deal for you from different suppliers in order to save money on your trip or vacation package. We do this by looking at various factors such as flight times, dates available etc., so that we can make sure that everything works out well without any extra charges later down the line (such as cancellation fees).
• Advance Bookings – If there are specific items which need to be pre-booked prior to arrival at destination then this would be done automatically through our system once payment has been processed through Stripe/PayPal account number associated with booking activity!

A travel agent can use a DMC to maximize profit by purchasing a certain package that meets the customer’s needs while minimizing the cost.

A DMC can provide a variety of services such as custom itineraries, hotel reservations, tour packages and more. It also helps in maximizing profits through strategies like bulk buying and reselling tickets at lower prices than what they are currently selling online or offline.

With this kind of service available through your local travel agency, you’ll be able to save money by getting exactly what you want at an affordable price point!

A tour operator is similar to a DMC in that they offer customized tours and trip planning services on behalf of a brand or destination.

A tour operator is similar to a DMC in that they offer customized tours and trip planning services on behalf of a brand or destination. However, unlike a DMC, which can be used as an umbrella term for any company that provides travel services (such as hotels), there are specific differences between the two:

• A tour operator typically offers more than just transportation to your desired destination. In fact, most have their own accommodation and activities planned for you during your stay. They will also be able to help with things like making reservations at restaurants or shopping for souvenirs while you’re away from home!
• Unlike most traditional travel agencies (which usually focus only on booking flights), many tour operators also offer guided tours around their city centers; this allows them access into areas not otherwise accessible by tourists who don’t want anything too strenuous while still being able see everything they came here looking forward too!

A tour operator or travel agency is a company that offers tours and activities. Travel agencies usually specialize in one type of activity or another, such as cycling tours or scuba diving trips. A good example would be Footprints Tanzania , who offer safaris in Tanzania’s Serengeti National Park.

A DMC (Diver’s Management Company) is an organization that provides safe diving locations and equipment for divers on their vacations around the world. These companies are often affiliated with dive shops in each destination where they operate so that you can use them as your local contact point when booking your trip

If you’re looking for an exciting way to explore some of these amazing places without having to worry about getting along with other people, all at once, then I highly recommend looking into setting up something like this!

If you serve travel agents, you may want to consider using DMS software.

If you serve travel agents, you may want to consider using DMS software. DMS is the most efficient way to manage your inventory, and it will help you grow your business by making it easier for clients to find the right tour or package. It also makes it easy for them to pay online so they don’t have to wait in line at an office or travel agency. And with an integrated payment solution like PayPal’s Braintree (which is used by over 150 million consumers), there are no additional fees!

There are many options to choose from when looking at DMS software. We hope that this article has helped you understand the differences between Destination Management Companies (DMCs) and travel agents or tour operators. If you do have any questions about our product or would like more information.

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A Travel Agency’s Guide To Destination Management Companies

Key takeaways.

• Collaborative partnerships, especially with Destination Management Companies (DMCs), are essential for travel agencies to enhance offerings and precisely meet diverse travel aspirations.
• DMCs play an integral role in connecting local services, going beyond logistics to offer various and tailored services, enriching the overall travel experience.
• Strategic software integrations, including communication tools and online reservation systems, optimize collaboration between travel agencies and DMCs for systematic interactions.

The travel industry, characterized by its constant evolution, caters to the myriad desires of global adventurers seeking personalized and unique experiences. In this era where tailor-made travel is paramount, travel agencies play a crucial role in crafting memorable journeys for their clients.

Recognizing the rising demand for customized experiences, travel agencies increasingly turn to collaboration as a pivotal strategy to elevate their offerings and maintain competitiveness.

In today's fast-paced and interconnected world, collaboration has emerged as a fundamental strategy. Travel agencies now understand the significant value of forming strategic partnerships to provide clients with comprehensive services.

This ensures that every aspect of their travel aspirations is met with precision and excellence. Whether uncovering hidden gems, planning seamless itineraries, or delivering extraordinary experiences, collaboration has become the cornerstone for travel agencies aiming to exceed customer expectations.

This guide delves into one such collaborative avenue gaining prominence in the travel industry – Destination Management Companies (DMCs). Understanding the role of DMCs and how they complement the services of travel agencies is essential for those seeking to enhance their offerings and provide unparalleled travel experiences.

Join us on this exploration as we unravel the intricacies of DMCs and explore the myriad benefits they bring to travel agencies aiming to thrive in this competitive realm.

• What’s a Destination Management Company (DMC)?

A DMC functions as a crucial intermediary, connecting a network of local travel service providers with travel agencies that subsequently resell these services to travelers. Operating primarily from the destination, DMCs possess extensive knowledge of the locale, its unique attributes, regional potential, and a comprehensive understanding of local suppliers.

This expertise enables DMCs to offer a wide array of services, including airport transfers, vehicle rentals, logistical support, hotel and restaurant bookings, tailored activities, workshops, and themed corporate events.

DMCs collaborate with tour operators and directly engage with travel product suppliers to source their inventory. DMCs sometimes operate as hotel wholesalers, securing allotments from local accommodation providers. They then package these travel products into comprehensive offerings, selling them through various channels, including distributors, marketplaces, or directly to end customers.

Prominent DMCs in the industry, such as the Global DMC Network by JTB Group, Hosts Global, Ovation Global DMC, and PRA, exemplify these entities' significant role in shaping and enhancing the travel experience.

Historical Context and Evolution of DMCs

Destination Management Companies trace their origins back to the mid-20th century when the travel industry recognized a growing need for specialized entities to navigate the complexities of international travel. Over time, DMCs have evolved into indispensable partners for travel agencies, expanding beyond logistical support to offer innovative solutions that enrich the travel experience.

Initially acknowledged for their role in managing logistics, DMCs have broadened their scope to become strategic facilitators, leveraging local insights to curate unique and authentic experiences for travelers. Their evolution aligns with the changing dynamics of the travel industry, where personalization and immersive experiences have become paramount.

DMCs remain pivotal in fostering sustainable and responsible tourism as the travel landscape evolves. Their commitment to preserving the cultural and natural integrity of destinations reflects a dedication to meeting the evolving preferences of modern travelers. In essence, DMCs stand as critical contributors, bridging the gap between travelers and the rich tapestry of experiences destinations have to offer.

What’s the difference between a DMC and a travel agency?

A DMC is an intermediary, collaborating with local service providers to tailor personalized itineraries for travel agents' clients. The primary goal of a DMC is to provide a comprehensive service, overseeing different travel elements such as airfare, lodging, and entertainment at the destination. DMCs emphasize unique and less conventional experiences, often engaging with multiple local vendors.

Conversely, a travel agency typically acts as a mediator, connecting clients with suppliers to facilitate booking travel packages. While travel agencies also offer personalized services, their main focus is organizing transportation, lodging, and meals for individual travelers.

The core responsibility of a DMC is to curate and manage comprehensive travel experiences, extending beyond logistics to deliver distinctive and immersive journeys. In comparison, a travel agency excels in efficiently booking standardized travel packages, offering convenience and reliability for clients who prefer established and popular destinations without extensive customization.

To exemplify these differences, consider a client searching for authentic local experiences. A DMC would coordinate activities with local guides, arrange workshops, and organize themed events, enhancing the overall travel experience with a personalized touch.

On the other hand, a travel agency might specialize in efficiently booking standardized travel packages, providing convenience and reliability for clients who prefer well-established and popular destinations without extensive customization.

It is of utmost importance for travel professionals and their clients to thoroughly understand the distinctions mentioned above. This enables them to make well-informed decisions that align with their preferences and travel objectives.

What’s the difference between a DMC and a tour operator?

DMCs and tour operators play distinct roles in the travel industry.

Tour operators, rooted in the rise of mass tourism, serve as intermediaries connecting end consumers with standardized tourism packages. These packages encompass primary services like lodging, transportation, food and additional offerings like guided tours. The primary objective of tour operators is to boost sales volume for these standardized packages, with a relatively limited emphasis on providing personalized customer service.

On the other hand, a DMC specializes in event planning and organization. Utilizing professional tour operators and product managers, DMCs leverage their deep understanding of destinations to offer exceptional services and advice. They excel in tailoring itineraries based on client needs, mainly on events.

DMCs are categorized into Business (congresses, conventions, fairs, and incentive trips), Specialized (pre-designed trips focusing on themes like culture, sun and beach, ecotourism, and romance), and Mixed (a combination of those above). Customer satisfaction is the primary goal for DMCs, emphasizing personalized experiences.

Tour operators create mass-market products to increase sales volume with limited customer service. In contrast, DMCs specialize in tailored experiences, prioritizing attention to detail and customer satisfaction.

Real-world scenarios emphasize the significance of tour operators and DMCs in different travel contexts. Tour operators are adept at catering to the needs of mass tourism by providing standardized packages to a broad audience.

In contrast, DMCs excel in creating bespoke itineraries for specific events or preferences, thereby delivering personalized experiences to niche markets. The collaboration between tour operators and DMCs ensures a flexible travel ecosystem that caters to travelers' mixed needs and preferences across various situations.

• What Services Does a DMC provide?

A DMC capitalizes on local expertise and industry connections to flawlessly plan and execute events. DMCs deliver a wide range of services, adopting a holistic approach to event management. Here's an overview of the services offered by DMCs:

Venue Sourcing

DMCs leverage local insights to pinpoint and secure fitting venues aligned with event objectives. They assist in optimal location selection and offer creative input for onsite branding and decor.

Travel and Transportation

Providing support in travel logistics, DMCs cover airport arrivals, transportation schedules, and private cars and facilitate ride-sharing discounts. This ensures a smooth plan, punctual VIP arrivals, and an elevated overall event experience.

Budget & Supplier Management

Utilizing established local relationships, DMCs negotiate favorable rates, manage budgets, and coordinate details with multiple suppliers. This enables clients to stay within budget while ensuring the systemized execution of all event components.

Event Management

Functioning as an Event Architect, DMCs aid in designing, constructing, and managing events from conception to execution. Leveraging local expertise, they streamline vendor management, offering clients a singular point of contact for an efficient and focused event planning process.

Tours/Activities

Leveraging the destination's uniqueness, DMCs curate memorable experiences for attendees. Considering demographics, safety, creativity, and budget, they plan recreational activities, ensuring an ideal experience from start to finish.

Entertainment

DMCs provide insights into entertainment options and outsourcing local talent based on client preferences. They manage entertainment vendor contracts, transportation arrangements, and ensure special requests are accommodated.

Program Logistics

With in-depth destination knowledge, DMCs handle logistical considerations such as permits, secret entrances, and emergency preparedness plans. They excel at developing backup scenarios, ensuring events run smoothly even in unforeseen circumstances.

DMCs offer a comprehensive service covering venue sourcing, travel, and transportation support, budget and supplier management, event design and execution, curated tours and activities, entertainment coordination, and program logistics. This seamless integration contributes to the success and positive impact of diverse travel experiences.

• Benefits of Working with a DMC

Collaborating with a DMC offers many benefits, prioritizing your peace of mind and streamlining event planning. Here are the key advantages of working with a reputable DMC:

Local Expertise

DMC's unparalleled local knowledge of your chosen destination is the foremost benefit. Beyond access to well-known activities, DMCs offer creative and unique experiences, leveraging their insights. They assist in determining optimal event timing, considering factors such as venues, crowds, weather, and transportation.

Cost-Effectiveness

Contrary to being an unnecessary expense, investing in a DMC often leads to long-term cost savings. DMCs boast strategic partnerships across varied industries, allowing them to negotiate deals and secure discounts unavailable to the general public. Their ability to navigate budget management from the outset helps avoid unexpected costs and ensures fiscal responsibility.

Quality Assurance

Planning an event remotely can be a difficult task. However, you can quickly source venues, vendors, and activities by working with a DMC. DMCs have an extensive knowledge of the local area and can recommend the best options tailored to your event's specific objectives and preferences. This ensures high quality throughout the planning and execution process, giving you peace of mind.

Travel agencies gain significant advantages by collaborating with DMCs, including access to unparalleled local expertise, cost-effectiveness through strategic partnerships, and quality assurance in supplier selection. Testimonials and success stories from travel agencies that have partnered with DMCs can further illustrate the tangible benefits and positive outcomes of such collaborations.

• How Travel Agencies Can Partner with DMCs

DMCs play a significant role in the travel industry, offering services both directly to consumers and through mutually beneficial partnerships with travel agencies and tour operators. This raises the question of how these Business-to-Business (B2B) relationships operate in practice.

Certain DMCs are organized into groups, like LatinPlus and PLUS DMC, to optimize efficiency and reliability. These groups typically consist of DMCs with aligned business values, specializing in specific destinations or markets.

Interactions Between Travel Agencies and DMCs

Calls and emails.

Small-scale DMCs often opt for traditional communication methods, relying on phone calls and emails. While opinions on this approach vary, some consider it inconvenient, others, like Ian Ropke, the founder of Your Japan Private Tours, perceive it as a personal and intimate mode of communication, particularly in the private travel sector.

Ropke highlights that high-end clients expect personalized attention throughout the travel planning process—a level of service that might be challenging for Online Travel Agencies (OTAs) or global DMCs to replicate.

Another illustration of this preference is evident in Adios Adventure Travel, a compact DMC operating in South America that favors communication through phone and email channels. This deliberate choice enables them to tailor itineraries and information according to the specific needs of travel agencies, going so far as to incorporate the agency's branding into documents.

In negotiating rates, Jacquie Whitt, co-owner of Adios Adventure Travel, notes that agencies typically initiate the contact, requesting a quote for a custom trip for their clients. The DMC then provides them with a preferential rate, allowing the agency to add their commission to the overall arrangement.

Online Reservation System

Travel agencies typically utilize online reservation systems (ORS) to access and book the portfolio of a DMC. The primary interaction method involves agents registering through a travel agent extranet, initiating negotiations with an Account Manager to establish terms and conditions. Once their account is activated, agents receive login details, providing them entry to the DMC's travel system.

Various forms of ORS are employed by different DMCs. For instance, Greek DMC Zeus Travel utilizes an e-Tourism platform, while German DMC SETT offers a B2B Online Booking page for agents to input destinations, check availability, and manage reservations. In Southeast Asia, DONG DMC customizes B2B booking engines based on the agent's location.

Jumbo Tours Group, a prominent European DMC, offers agents access to the Jumbobeds ORS. This comprehensive system encompasses tourist services like hotels, transfers, and group travel management, contributing to increased agent productivity. The ORS dynamically adjusts prices and availability based on market conditions, also highlighting special offers in response to current demand.

API Connectivity

Despite technological limitations among many DMCs, some offer Application Programming Interface (API) connectivity. This facilitates the integration of DMC inventory into an agency's system.

For example, the Spanish DMC W2M provides an online booking platform featuring properties, transfers, and attraction tickets, allowing distribution through API or web interface to bedbanks , tour operators, OTAs, and travel wholesalers.

Similarly, Red Apple Travel, a prominent DMC in Asia, facilitates the integration of its standalone and package products, providing real-time pricing and availability through an API.

Jumbo Tours also offers an integrable hotel distribution platform, allowing agencies to connect with Channel Managers and suppliers directly via their API.

Snami Travel, a Cretan DMC specializing in luxury travel services, goes further by providing online booking engines with XML web services for integration. Additionally, Snami Travel offers B2C product widgets that partners can embed on their websites.

Online Marketplaces

Some travel bookings are facilitated through online marketplaces that serve as interfaces for multiple DMCs. These marketplaces aggregate the inventory of various DMCs, providing a platform for travel agents to connect and book services seamlessly. Agents, upon logging into these portals, can directly book DMC services.

For instance, MultiZebra, an Indian marketplace, allows DMCs to upload their packages and rates, enabling agencies to create quotations for chosen destinations. Adalte B2B Travel Hub adopts a similar approach by aggregating DMCs into its Travel Platform, which agencies can either adopt or integrate into their systems using the Tours API provided by Adalte.

In cases where a DMC lacks advanced technology for digital booking portals, marketplaces like Byond Travel step in to establish live booking connections. Vikram Ahuja, CEO of Byond Travel, explains their process of involving teams to coordinate bookings with DMCs that may not have the required technological infrastructure.

Byond Travel compensates travel agents with a share of the commission, ranging from 7 to 15 percent, depending on factors like the time of year and destination. They also offer additional benefits such as a travel-now-pay-later payment plan and assistance with lead generation. Agents can access the entire portfolio and integrate databases into their platforms using XML and API connections, with plans to expand integration with various B2B software.

• How To Select a DMC To Partner With

For travel agencies seeking to form a partnership with a DMC, consider the following criteria to guide your selection process:

Relevant Expertise

When assessing a Destination Management Company (DMC) for relevant expertise, consider a scenario where your customer base consists mainly of adventure-seeking travelers interested in outdoor activities. In this case, ensure that the DMC has proven experience in curating adventure-focused itineraries, arranging outdoor excursions, and collaborating with local guides specializing in adventurous pursuits.

Evaluate their track record with similar clients to gauge their ability to cater specifically to the preferences of adventure enthusiasts, providing a tailored and memorable travel experience. This detailed example highlights the importance of aligning the DMC's expertise with your customer base's unique demands and interests.

Assess the DMC's network of local service providers, including property owners, ground transportation companies, activity providers, and potential collaborations with government bodies. A robust network enhances their ability to meet your tourism expectations.

Examine the DMC's technological capabilities, explicitly focusing on their approach to digital development. In the ever-evolving landscape of advanced communication and digital solutions, ensuring that the DMC aligns with the latest technological trends is crucial. Evaluate their proficiency in leveraging modern tools, software, and platforms to streamline communication, enhance operational efficiency, and deliver a prime experience.

Key Considerations

Communication tools.

Assess the DMC's use of communication tools such as instant messaging platforms, video conferencing, and collaborative project management systems. A tech-savvy DMC will leverage these tools to facilitate real-time communication, ensuring prompt responses and efficient coordination.

Digital Platforms

Inquire about their digital platforms for itinerary management, client communication, and information sharing. An effective DMC should embrace user-friendly digital interfaces that enhance the overall experience for both travel agencies and end clients.

Data Security

Prioritize data security measures in the DMC's technological infrastructure. Verify their commitment to safeguarding sensitive information, especially considering the significance of personal and travel-related data in the industry.

Automation and Integration

Explore whether the DMC incorporates automation into its processes and integrates with other relevant systems. Automation can significantly improve efficiency in booking confirmations, itinerary updates, and financial transactions.

Mobile Accessibility

Consider the DMC's approach to mobile accessibility. With increasing numbers of users relying on mobile devices, a DMC's services and communication channels should be optimized for mobile platforms to ensure accessibility.

By delving into these specific aspects of technological capabilities, travel agencies can understand how a DMC aligns with the modern digital landscape and whether their approach is conducive to efficient collaboration in the travel industry.

Quotes and Commissions

Compare quotes from shortlisted DMCs to ensure competitive rates for similar services. Consider leveraging different DMCs for specific services, such as transfer services from one and tours from another. Request a comprehensive breakdown of commissions, unveiling any potential hidden fees like event management charges tied to custom requirements.

Reliability

Prioritize reliability by researching the DMC's history of collaborations with similar agencies. Verify their business license, seek references, and explore memberships in respected tourism offices. Exercise caution and thoroughness in ensuring the DMC's credibility and reliability.

In navigating the dynamic landscape of travel and forming successful partnerships with DMCs, Voyage Labs stands ready to provide innovative solutions and support.

With a commitment to enhancing the travel agency experience, Voyage Labs empowers agencies to optimize collaboration with DMCs through advanced technology, ensuring smooth communication, efficient bookings, and, ultimately, the delivery of unparalleled travel experiences to clients.

Samuel Corso

Samuel Corso is a software engineer and entrepeneur with deep expertise in systems integrations and reverse-engineering APIs, dating back to his time building commercial ecommerce bots. He's the author of the number one open source project of this kind on GitHub. He also bears unique knowledge of the software infrastructure behind the travel industry. He founded Voyage Labs to help companies unlock cutting-edge software solutions to meet the needs of their customers.

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Table of contents.

Partnership

The DMC works as meeting planner's teammate to make an event successful and provide an exceptional group experience. It's not possible for meeting planners or travel consultants to have extensive knowledge of every destination they recommend to clients. Many have enough knowledge to book about 70% of activities, events, etc., but it's that extra 30% that makes the events go off perfectly. A key service that DMCs help with is airport transportation and activity transfers. They have rights to do business at the airport and have large enough staff to handle multiple flight arrivals in a short period of time. A DMC makes the process smooth and less stressful for all involved. Depending on your destination or hotel, you might find that many activities and events are handled in-house. In that case, a DMC would be used less, but it all depends on your group's needs. At a hotel like the Atlantis in the Bahamas, you can throw a good event using a DMC only for airport transportation. But in a location like St. Maarten, a DMC is essential in helping organize dine-arounds, catamaran trips, final awards dinners, and off-site team building activities. 

One piece of advice is to be very transparent with your DMC. Don't hire a DMC for a site visit if you have no intentions of using them for your trip. Be honest and let them know if you are comparing other DMC providers and give them a realistic timeline of when your decision will be made.

DMCs can provide incredibly helpful local knowledge and expertise that can take your trip from good to great. 

Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities.

As is standard practice, our group of talented and experienced travel agents will often accept hosted stay invitations and hosted dinners and activities within a destination in order to facilitate more detailed reviews.  

Written by Marci McCormack

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What is a Destination Management Company (DMC)?

Featured Posts , Industry Update , News

September 23, 2022

A destination management company, or DMC, arranges products and services in a travel destination. They are the best partner on the ground with expertise and knowledge to help clients create the best products.

What does a DMC offer?

DMC’s offer a range of products and services for every budget. These include accommodation, coaching, catering and guiding among others. They also cater to more niche experiences such as specific sports, food, drinks or activities.

Why work with a Destination Management Company?

The main benefits of working with a DMC is that they truly understand the logistics of what can or can’t work in a destination.

Other benefits include:

• help to overcome language barriers
• one-stop-shop to save time and money
• ability to contract the best rates
• strong relationships with suppliers

For more information contact [email protected]

  |   

Destination management company (DMC)

A destination management company (DMC) is an intermediary linking a network of local travel service suppliers and travel agencies who resell those services to travelers.

Since DMCs usually operate from the said destination, they have an extensive knowledge of its specifics, regional potential, and local suppliers. So they can offer a wide range of services such as

• airport transfers , 
• vehicle rentals and other types of logistics support, 
• hotel and restaurant bookings, 
• tailored activities and workshops, 
• themed corporate events , and much more.

To source inventory , DMCs work with tour operators and direct travel product suppliers. Sometimes, they also act as hotel wholesalers ( bed banks ), contracting allotments from local accommodation providers. Then they bundle travel products into packages and sell them via distributors, marketplaces, or directly to customers.

Some of the biggest DMCs are Global DMC Network by JTB Group, Hosts Global, Ovation Global DMC, PRA, and others.

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What Do Destination Management Companies Do?

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A destination management company (DMC) is a third-party firm that is commonly hired to provide professional services for the planning and implementation of out-of-town event programs and services. The value of a destination management company primarily rests in the company's extensive knowledge of the local area as well as its professional relationships and local resources. A DMC can be of great help to a corporate event and meeting planner who has been charged with coordinating an out-of-town event.

Who Hires a DMC

Any event planner may choose to work with a DMC if the event is outside of their local area. The reasons are simple:

• Only a local planner knows which caterers, transportations services, hotels, and other facilities will provide the best service within the available budget .
• A local planner understands cultural norms and expectations—and knows when prices are being jacked up, or unnecessary extras are being added to a bill.
• A local planner knows where and how to find the best entertainment, freshest food, most helpful staff, and best travel routes.

What a DMC Does

A destination management company (DMC) maintains in-depth local knowledge of the area or region they represent, specifically with regards to the local coordination and implementation of everything from program and event logistics to event activities. In short, a DMC is essentially a highly specialized consultant for practically every aspect of out-of-town event programming.

As a local consultant, most of a DMC's services fall into one or more of the following categories:

• Program Design: These services include venue selection and booking, the organization of event activities, and even event decor.
• Logistics Management: These services include making an event timeline and schedule, booking transportation, and even coordination of guest arrivals and departures.
• Supplier Management: These services include vendor selection and supplier price negotiation.
• Accounting: These services include auditing and payment of vendor invoices, financial negotiations, and providing a detailed accounting to a client.

A DMC can assist a corporate event planner in coordinating transportation, hotel accommodations, meals, and local activities. But while a DMC maintains relationships with all hospitality-related services in their area, the firm's primary service is the organization and planning of the main event itself whether it be a gala dinner, corporate meeting or conference, or even a corporate incentive trip.

In addition to providing local expertise, a DMC also acts as one key contact throughout the event planning process. Often, the DMC will also be able to leverage lower prices by using their tremendous purchasing power to negotiate for preferential rates with local vendors and suppliers. In non-English speaking countries, a DMC may also help to overcome language barriers.

How to Hire a DMC

Destination management companies often belong to the Association of Destination Management Executives ( ADME ), a premier resource for education, standards, and practices for the DMC industry. The ADME is also involved in the certification of destination management professionals and the accreditation of destination management companies.

If you are looking for a DMC, the ADME manages a directory of all of its members by region, which provides a great place to start your search. The DMCs listed in the ADME directory all meet the association's membership criteria which includes requirements for the services the DMC provides as well as other important requirements like carrying an adequate level general liability insurance.

DMC: What You Need to Know

Destination management companies.

Besides “Deep Meaningful Conversation”, DMC also stands for Destination Management Companies. If you ever had to organize a small event abroad or in another city, you would definitely struggle with logistics. That happens because organizing events in a different city or country has its own difficulties, such as creating the event or program design, planning the excursions, arranging transportation, choosing the right service, hiring and managing suppliers, and, above all, keeping your accounts up to date.

Instead of doing all that by yourself and taking the risk of something going off, you can hire a DMC agency which will give you the chance to deal only with the things that matter the most.

If you are wondering what the main difference between a DMC and an event planner is, you are not the only one. Many people have the same question. So, let us clarify that for you: the main difference is the structure. Instead of having one person working for you, you have a whole team at your disposal, always maintaining a corporate and strategic view.

Organizing successful events is not easy. In fact, even experienced professionals sometimes struggle to ensure that every detail is executed flawlessly.

So, it’s not surprising that when it comes to destination event management, the process can become even more complicated. After all, then you’re not only dealing with the regular challenges of organizing an event but also have to figure out how to put everything together in a different city or even country.

Because of that, destination management companies are usually in high demand. These companies have the experience to handle big events in various environments and know how to avoid the common pitfalls that can put the entire event in jeopardy.

But what is a DMC (destination management company), and how can it help you? And why is SmartWorks a leading choice with destination management professionals? 

Let’s explore below.

Why Would Someone Need a DMC?

If you have experience planning local events, you might be wondering whether you need a destination management company  DMC in the first place. After all, how different could a destination event be, especially if the event type is similar? 

Well, the truth is that while some of the basic aspects of the planning process may be similar, their execution can vary greatly depending on where in the world the event is held. Even if you’re organizing the event in another city, that can add many complications because you won’t be able to rely on the same network of suppliers that you could normally. 

In fact, trying to source suppliers in a new country can prove to be an immense challenge, forcing you to significantly overpay for services and venues, compared to what an experienced local might be able to get.

When asking what is a DMC and why standard  destination management services are so important, many of the benefits come down to the ability to get you exclusive deals and save you money. Since destination management companies work with a wide range of suppliers and organize many events in different cities, they usually have exclusive arrangements that come with significant discounts.

Another reason why destination event planning can be so useful is that you can take advantage of the company’s unique insights about the specific city. 

Things like logistics, accommodation, and even the program of the event itself all depend on where you’re hosting, so having someone on your side who can get the most out of the city’s advantages is a unique perk that’s hard to pass on.

What a DMC Does

Now that we’ve gotten a better idea of why hiring a DMC can help, let’s look at what a destination management company is .

Since a destination management agency has in-depth knowledge about the region that they operate in, they can take over the entire event planning process and put together the whole event without you having to worry about a thing.

In other words, a global DMC network can take over the decision-making process, providing you with their knowledge of the local customs, rules, caterers, venues, and everything else that might be relevant to your event.

For instance, a destination management company (DMC) can take over the logistics planning in your event, ensuring that the transportation to and from your event is efficient, cost-effective, and on time. As you can imagine, each city has its own transportation challenges, so having someone who can help you with their proven process can be invaluable.

Another crucial part of DNC services is the ability to put together the event itself. Finding venues, suppliers, and planning the schedule of the event are all significant challenges. But when you work with professionals familiar with the region, you can rest assured that they’ll find you the best deals and the most reliable vendors.

When planning an event, you not only need to meet your short-term goals but also need it to be a good representation of who you are as a brand. A failed or hectic event can have dramatic consequences for your reputation, so having someone who can help avoid issues is an invaluable asset to have on your side.

And when you consider that destination management companies can significantly reduce your costs by striking better deals, the investment becomes a no-brainer. 

Working with SmartWorks as Your DMC

It’s clear that DMC event planning is a valuable service that can help you save time, money, and even boost your stature as a company. But if you want to reap the benefits that it has to offer, you need to choose a company that can actually follow through on its promises.

We believe that SmartWorks is a top choice for destination management in Europe, as we have the experience, the wide-reaching connections, and an impeccable reputation that we’ve carefully built over 12 years of business.

Countless details go into planning DMC events in destinations across the continent, and the process can vary greatly depending on the country and even the city that you want to host in.

Because of that, you need a company with an extensive network of contacts across Europe. SmartWorks is one of the few destination management companies that operate in almost a dozen different countries. 

When you work with us, we can help you put together events in Austria, Hungary, England, France, Germany, Spain, Italy, Holland, Switzerland, Malta, and Czechia.

But why do companies, conference planners , and corporate event planners all over the world choose to work with SmartWorks to organize destination events? Well, there are a few reasons.

First, SmartWorks strives to make communication as simple as possible. When you work with us, you always have a direct line with our decision-makers. That means that information can be shared quickly, decisions are made instantly, we can provide you with answers to all of your questions at any time, and we’re very flexible about various details of the event.

Whenever you need an answer or have an urgent situation, you can reach us through WhatsApp, email, or phone, no matter what the time might be.

Working with SmartWorks also means enjoying financial perks. Whether you want us to put together an entire event or just want specific services, you will be able to apply a 0% VAT rate, which means significant savings.

We also have exclusive arrangements with suppliers, caterers, venues, and entertainment across Europe, allowing you to take advantage of deals that wouldn’t be available otherwise. Our relationships with suppliers have been built over many decades, which is why you can enjoy these good relationships and the flexibility that comes with it.

And because we have experience organizing events all across Europe, we have relationships in almost a dozen different countries. We can provide you with guidance on how to approach event planning in different cities.

If you don’t need the whole event organized and just want help with different aspects, we can be as much or as little involved in the process. Whether you want help finding a venue, want us to organize the staff, or need help with the logistics, we are there to offer our insights and put everything together according to your preferences. 

Some of the services we offer include: 

• All of the staff for your events, including security, basic hands, models, and even a host/hostess. 
• Venue selection, including off-site gala dinner venue, selected according to your unique event needs.
• Custom activity creation at the destination, including team-building, leisure, cultural, sightseeing, etc.
• Logistics and transfers to and from your event, as well as anywhere else that might be necessary.
• Various technical solutions for your event, including AV production . 
• Housing and registration for your guests, performers, staff, speakers, and anyone else.
• Management of suppliers, including catering and everything involved with it.

We also have experience organizing a wide range of different events. These include: 

Conferences

We can help you put together a conference that creates a buzz in your industry and positions you as a thought leader. We can take over the entire event planning process and ensure that your vision is fully realized.

Product Launches

When launching a new product, making a strong statement is essential. Therefore, we’ll ensure that everything from the location to the presentation and execution will be flawless, and will help you create a one-of-a-kind experience using technology that leaves your audience impressed.

Gala Dinners

Keeping your stakeholders happy is essential, which is why the details of your gala dinner must be carefully considered and executed. We have put together gala dinners at some of the most exclusive venues in Europe and can help you find the perfect spot in many beautiful European cities.

Team Building & Incentive Trips

If you want to reward your high-performing team and incentivize your goals, you can take advantage of the luxurious and exclusive team-building experiences that we can offer. You can combine thrilling adventures with accomplishing your business goals, and bring your team closer together in the process.

Start Planning Today

Ready to start planning? To make sure your attendants focus on the important things of your event and instead of worrying or stressing about logistics, you must have all the details covered. We’ve got this. If you still have doubts, get into our website and check out our past projects and our regular clients. We´ve got 15 years of experience and a team of specialists ready to cover your needs.

Finding the right choice among destination management companie s can be a challenge, but the experience and wide range of destinations offered by SmartWorks make us a leading choice if you want to put together an unforgettable experience and event in Europe.  Call (+34) 951 286 856 or fill out a form to get started today!

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How Travel Agencies Can Work With DMCs

In a world where travelers seek authentic cultural experiences in new or exotic places, finding the right combination of tourist attractions and off the beaten path sites of interest can prove challenging. If you’re a travel agency located six thousand miles from the destination you hope to sell, partnering with a destination management company can provide the real time guidance and connections you seek for your clients.

What are destination management companies ( DMCs )?

A DMC is your partner on the ground, a local travel agency with insider’s knowledge of the terrain and the ability to advise your clients during their time away. 

While your travel clients can easily book online a simple round trip ticket to Peru, booking air transport to multiple locations with multiple hotels and rentals can become overwhelming. The booking process gets even more complicated when your clients are traveling as a group and require more customized tours.

Travel agents and DMCs are therefore still in great need. In fact, many individuals and businesses prefer to book directly with an agent to receive more personalized service.

When travel agents and destination management companies work together, they can significantly improve their services and attract more clients.

Travel agents ar e reaping the benefits of DMC service

DMCs  empower travel agents to offer reliable and personalized travel services to their clients by providing the following:

Local event planning

International event planning can be tricky if you’re not located in the destination country. DMCs can help you plan:

• Conferences
• Sporting events
• International business meetings

A destination management company can provide on-site staffing during your event and serve as your “hospitality desk.” They can advise your attendees on local dining options and activities in the area as well as provide package deals to the group. Having a local expert on-site makes your business clients look good and adds credibility to your B2B travel agency.

For personal events like a wedding, the results are the same. Your DMC partner is on site to put  your customers at ease and provide them with the services they need.

Organizing local tours

Regularly working with the local community gives DMCs an advantage over off-site agents. They speak the language, understand the culture and the local customs.  They know if restaurant menus have changed, how to book a tour with a local mountain guide, what gear to bring, how to navigate weather conditions, what to know regarding safety and who are the best English speaking tour guides in the area.

DMCs may offer specialty tours like safaris, food tours, history tours, etc.

Scoping out the right accommodations 

Whether your client is seeking luxury or budget accommodations, your DMC will likely have an updated list of the best accommodations available. A successful   DMC partnership depends on mutual trust. When a DMC’s recommendations prove to be successful over and over again, you can rely on their advice and know that your clients are in good hands. 

When organized travel companies collaborate, they will attract more customers and provide a much better service.

Providing car rental services and transportation

Whether it’s an airport pickup, car rental, bus ride, or train ride, your DMC can handle all the transportation logistics, locating the right options for your clients.

VIP service

Beyond the standard services listed above, DMC representatives provide VIP service to travelers. They are on the ground picking up travelers from the airport, transporting them to their hotels, offering real-time expert advice, providing additional services on the spot and troubleshooting issues when they arise. 

As the local logistics experts, a DMC is like a third arm to the travel agency.

But before you partner with just any DMC, you must do your due diligence as your reputation depends on it. 

Research potential partner DMCs

Ask yourself the following questions :

• Does the DMC have a history of productive travel partnerships that you can verify?
• Is it registered as a business and licensed according to local regulations?
• Is it operating in compliance with all applicable laws and regulations?
• Does the DMC have a comprehensive insurance from a reputable insurance company according to the local requirements and the law?
• Do they possess the necessary qualifications and expertise to serve your clients according to their expectations?

A profitable relationship

The travel industry continues to suffer from the effects of COVID. The cost of air travel, car rental and hotel rooms have gone up in price dues to supply chain issues, staffing shortages and changes in demand.

Nevertheless, leisure travel is already making a serious comeback. On site international trade conferences  are also attracting travel professionals worldwide. And in general, the public is seeking adventure after being locked up for two years.

Building strategic relationships with destination management companies in different locales will help you to attract more clients and increase your revenue streams. These relationships will directly impact how well your travel business fairs during the post-COVID recovery period. 

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A Destination + Event Management Company

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• Aug 22, 2023

What is a Destination Management Company (DMC)?: Decoding the Role of a Niche Event Professional

Updated: Sep 1, 2023

In the dynamic world of event planning, a hidden orchestrator plays a pivotal role in shaping seamless and unforgettable experiences. Have you ever wondered how those intricate tapestries of events, from corporate galas to grand conferences, come together so flawlessly? Behind these scenes, a destination management company (DMC) stands as the mastermind, intricately weaving visions into realities.

Whether you're a seasoned event professional seeking insights or an intrigued enthusiast curious about backstage magic, join us in peeling back the curtain on the world of DMCs. In this exploration, we'll delve deep into the artistry of DMCs, understanding their role as navigators of logistics, creators of immersive experiences, and architects of memories that leave a lasting impression long after the event has ended.

Local Expertise

A DMC is your local guide, equipped with intimate knowledge of the destination and how it can best serve your group. When planning events in a new location, understanding local customs and cultural nuances is crucial. DMCs bridge this gap, ensuring that events are respectful and culturally appropriate. From hidden gems to iconic landmarks, they navigate the city's landscape with finesse, ensuring that every event aspect reflects the essence of the locale. At the surface, this local advantage ensures your experiences are unique, authentic, and not influenced by what Google suggests is best.

As you dive deeper, these local connections ensure your group is a priority, as your DMC will make your presence known. This extra preparation and attention is vital to ensuring a smooth experience for your attendees as the group size increases.

Finally, your event becomes an opportunity to benefit the local community, and your DMC will know what the community needs most. By planting roots within that destination, a DMC can use your business as a force for good by supporting the local economy and implementing a giveback. Not only does this make your attendees feel good, but it creates a ripple effect that can be directly attributed to your event.

Logistical Mastery

Event planning involves intricate logistics required to execute a successful event. A DMC's expertise lies in streamlining transportation, accommodation, venue selection, and technical setups. With years of expertise in the industry, it is essential to have them working behind the scenes for you to set realistic expectations of what your program can look like. Coordinating multiple vendors can be a complex task. From catering to entertainment, DMCs act as a central point of contact, ensuring that all elements align seamlessly to create a cohesive event. In all areas, they leverage local connections to negotiate competitive rates with suppliers. Because they take care of the details, you can focus on the bigger picture, ensuring that your attendees enjoy themselves and make the most of the experience.

With respect to how many tiny details must be covered, transparency and communication form the foundation of a successful partnership. A dependable DMC should be forthcoming about costs, timelines, and potential challenges. If your DMC knows what they are doing, clear communication should feel simple, so there are no surprises along the way, and your expectations are met. In addition to being time-consuming and resource-intensive, it is essential to have a keen eye for cost-effective solutions, helping clients stay within budget while delivering high-quality events. Since a DMC is there to handle the intricate details, they free their client's schedule to focus on other aspects of their roles or business.

Creative Vision

No two programs should be the same. Experienced DMCs know that the goals and objectives of each program vary, so what worked for their previous client may not work for their following one. To ensure nothing is cookie-cutter, DMCs are the creative maestros who transform concepts into captivating experiences unique to each client. With an arsenal of innovative ideas, they design themes, decor, and entertainment that align perfectly with your event's goals and audience. Purposefully planned events should tell a story about the client, the meeting, and the community where the event occurs. This intentionality from the creative world leaves a lasting impression on the attendees, increasing your ROI and making an impact. Above all else, a DMC has the operational, logistical, and creative knowledge to generate ideas that can be brought to life and not turn out to be 'too big to handle' when the time to execute arrives.

Crisis Management

As with everything in life, unexpected challenges can arise during events. With their extensive experience in the industry, DMCs are adept at swift problem-solving, adapting to changes seamlessly, and having a plan B, C, D, and E ready to present. Their boots-on-the-ground presence and local connections resolve any hiccups swiftly, minimizing disruptions and getting your program back on track. Furthermore, a DMC that offers innovative solutions and keeps up with industry trends demonstrates its commitment to delivering fresh and impactful experiences, prioritizing your ROI, and guiding you toward beneficial next steps instead of being a 'yes man' and sacrificing your event goals. It is essential to have a team skilled at anticipating and mitigating risks, ensuring that your event proceeds without disruptions.

How to choose the right Destination Management Company

Choosing the right DMC is a pivotal decision that can significantly impact the success of your event. The process begins with comprehensively evaluating your event's goals, audience, and destination requirements. A reputable DMC should deeply understand your objectives, offering tailored solutions that align with your vision and are not copied and pasted from one event to the next.

Experience and local knowledge are paramount, as their familiarity with the destination ensures that you gain access to exclusive venues, local suppliers, and insider insights that can elevate your event to extraordinary heights. Choose a strategic ally who comprehends your objectives and collaborates to exceed them by redirecting you if needed.

In essence, DMC acts as a strategic ally, leveraging local knowledge, industry expertise, and resources to overcome challenges and ensure the success of every event. It is no secret that planning and executing events can be stressful. By entrusting the process to a DMC, clients can enjoy peace of mind, knowing that professionals are handling the details.

Read our guide below on the 26 Questions your DMC should be prepared to answer at any time when deciding to work with them.

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Why use a DMC or Destination Management Company?

What is a dmc or destination management company.

A DMC or Destination Management Company  simply put is a travel agency. However, we cannot leave the definition there. A DMC or Destination Management Company  offers you everything you need to help you organise a corporate event or trip .  It is not based on organising family holidays (which it can do), but is a specialist agency in organising trips for groups whether smaller or larger which, in the majority, travel or undertake an event for corporate purposes.

Where does a DMC works?

As a travel agency a DMC or Destination Management Company could organise trips all over the world. But in this case specialization is generally the key. The figures of the DMC   concentrate on the destination they are most familiar with in order to be able to offer a guarantee on every service level. These services can be offered all over the country or simply locally. There can be receptive DMC agencies specialising only in Málaga, for example, or only Andalucía. In our case we have the ability and experience to work at a national level. So we can offer our services all over Spain.

What is a DMC in tourism?

by Go Together DMC | February 24, 2022 | Destinations , DMC Brazil , Experiences | 0 Comments

Destination Management Company (DMC) or Destination Management Organization (DMO) are the critical link connecting travelers and service providers. They are specialists in local knowledge, from regional language to the best tourist opportunities to the most authentic dining places.

Very objectively, a DMC is a company that provides tourism services for both leisure (individual or groups), as well as incentive and convention trips, and which aggregates absolutely all the services necessary to meet the traveler's needs. From a professional guide waiting for you at airport arrivals, take you and your group to a transfer, to complete organization of a convention and all the logistics involved, among many other things.

What services can GT DMC help me with?

GT DMC can provide unique travel experiences in Brazil.

It is increasingly important that incentive travel provides unique opportunities. People want an experience that they cannot get elsewhere-something new and exciting. Incentive travel destinations must create enthusiasm, and incentive winners need to make lasting memories.

Also, GT DMC have a very close relationship with all Brazilian suppliers, ensuring prices that an agency or operator would not be able to do directly. Our team can manage everything from the boarding in Brazil to the return; every step and service of the itinerary; every phone call with international suppliers and every ticket purchase. The list is long and could go on for a few more pages. We can also guide you through the process of choosing event venues, meetings, hotels with the required profile, formatting tours and authentic experiences, diverse attractions, support staff and so on.

Everything will be under professionals at all times. This increases confidence, making the job easier and guarantees that it will turn out well. Those imponderables will no longer be a problem with a person who knows the destination perfectly by your side.   

Choosing on point

The destination used to speak for itself, but a 2016 Incentive Research Foundation study found that "authentic, unique experiences are essential" where uniqueness and social value trump prestige and status. There is a growing desire for one-of-a-kind events, authentic activities only found at that destination, and experiences that ingrain a lasting impression on the participant. That means unforgettable experiences shouldn't simply be a perk of your incentive travel program: they might be the most important aspect for the foreseeable future.

What are the benefits of working with a DMC?

• DMCs have the ability to create unique event concepts and experiences
• We have extensive knowledge of the Destination: working with a DMC means you can get the opportunity to visit secret gems that may not be known to non-locals, and most importantly, to know what is currently open to the public and what guidelines apply. 
• You will be informed of all the best hotels, activities, restaurants, etc. in Brazil, because GT DMC knows the country thoroughly.
• We work closely with our supplier partners to create highly engaging and custom experiences that amaze event attendees, and reflect the colors of Brazil.
• We have full experience in every type of travel experience you're looking for your company. We can advise you and start planning your travel right now so that everything comes out well.
• We can make your work a lot easier, because you will only have to speak to one person who will contact suppliers and coordinate with them.

What is Incentive Travel and why it matters? 

Incentive travel programs are a way to reward employees for outstanding performances or achieving a very important goal. They have proved to be a powerful tool capable of strengthening the relationship between the company and employees and the organization's image. These trips are intended to recognize efforts and motivate teams to perform high-level work with a focus on results.

But bear in mind that an incentive travel needs to provide more than free tickets and accommodations. It should be a remarkable experience for those contemplated. Thus, they will be able to share these moments with other employees, encouraging them to work harder for future campaigns.

As this award depends on the results achieved, part of the travel costs will be covered by the profits that the company obtained after the campaign itself. In addition, the contributor once awarded, surely will dedicate much more time and efforts to get the trip in the next campaign. On the other hand, those who have not yet been contemplated will have more enthusiasm to try harder after seeing the reports of those who have already won the trip.

4 tips for setting up an incentive trip in your company

1 - MOTIVATE WHO AND WHAT

To create a motivating program, you need to understand who you are trying to motivate. By homing in on your target audience, you learn what rules will be effective and what destinations will be exciting. Additionally, you need to define your business goals. Take the time to strategize up to three clear, concise goals and write them down. You will be amazed at how they bring clarity of purpose for your management team.

2 - HIRE AN INCENTIVE PRO

Sure, you expect us to say this! But if this is your first incentive trip and your group is 20 winners or more, we suggest hiring a DMC. They can offer valuable expertise, fresh ideas, and solutions that save you time and money. Because they have planned hundreds of trips, their capabilities include destination expertise, end-to-end management, global partnerships, and more.

3 - CHOOSE AN ASPIRATION DESTINATION

Selecting a motivational destination is a mix of science and art, which means the expertise of a good DMC can be extremely beneficial. They are pros on destinations, flight options, and "incentive-quality" hotels. They have traveled to most places, seen resorts inside and out, vetted amazing activities, and built strong local partnerships. Additionally, they can help you avoid common mistakes companies make when choosing destinations.

4 - BUILD THE BUDGET

When building a budget, there are several considerations to factor in, from number of trip winners (and guests) to duration of trip, estimated airfares to meals. Two of the most impactful details are the location of the trip and the number of nights. A properly designed incentive travel program will pay for itself with incremental gross margin on increased sales volume and loyalty from your top performers.

It's clear that DMC event planning is a valuable service that can help you save time, money, and even boost your stature as a company. But if you want to reap the benefits that it has to offer, you need to choose a company that can actually follow through on its promises.

GT DMC is a top choice for destination management in Brazil, as we have the experience, the wide-reaching connections, and an impeccable reputation.

Contact one of our travel specialists at www.gotogetherdmc.com and let's start planning a hallmark of a trip for your team!

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• Who needs a DMC?

Understanding the differences between DMOs and DMCs

We are definitely not the first to say that tourism is filled with similar sounding and confusing acronyms, but we are happy to put our hands up and help you make sense of a few. Instead of leaving you to feel on the outer circle of an exclusive club, we would like to lift the curtain on key tourism terminology that will undoubtedly make you feel a whole lot more comfortable with your knowledge of the industry. 

You would be forgiven for mistaking Destination Management Organisations (DMOs) and Destination Management Companies (DMCs) for being one and the same, but as this blog highlights, each is very distinctive in their own right. Although both share extensive knowledge of a particular destination, the way in which they work, their overall objectives and how they interact with travellers is what earns them their own separate titles. 

Before we leap into the definitions of DMOs and DMCs, it i s first important to properly define what a destination is. We know for some it may seem obvious what constitutes a destination but there is a set of crucial characteristics that defines one. 

Seen as hubs that drive tourism activity and engagement, destinations are a “physical space in which a visitor spends at least one overnight.” Other specifics regarding destinations include: 

• The presence of attractions, tourism support services, tourism and non-tourism related activities
• Management is clearly defined by both physical and administrative boundaries
• A range of stakeholders are involved

Destinations can of course be grouped in different ways. For example, some tourists may see a whole country as the destination, for others it might narrow down to a regional destination or a specific town/city. 

The main thing to associate with the definition of Destination Management Organisations (DMOs) is that they have the bigger picture in mind and work towards a common goal. Tasked with coordinating all elements of a tourist destination, from attractions, marketing, accommodation to amenities, DMOs strive to build the competitiveness of the whole destination while keeping sustainability front of mind. 

Depending on the governance structure of an area, a DMO may be broadly responsible for a country, often referred to as a National Tourism Organisation (NTO), or they might have a regional focus and receive the title of Regional Tourism Organisation (RTO). Whatever their scope, the efforts of DMOs are underpinned by the desire to spread the benefits of tourism across their community and establish strong brand identity for the destination. 

In order to drive the competitiveness and sustainability of their destination, DMOs often create destination management models that guide and shape their decision making. Looking at short, medium and long term prospects, considerations are made towards funding allocations, crisis management responses, marketing efforts, business development, training and sustainability. The beauty of these organisations is that they take a holistic look at the industry and closely consult with various stakeholders before establishing a set direction. 

While DMOs essentially oversee the development of tourism in a destination, they are mindful not to control the efforts of independent businesses and are very impartial in their position. Careful not to demand particular actions be taken by tour operators, DMOs take on more of a guiding, facilitating role and want to see local businesses succeed. These organisations offer a huge amount of support to local businesses through the likes of networking, stakeholder engagement, knowledge sharing and training, yet have no say in how their suppliers do business. 

When it comes to marketing, DMOs are huge champions for sharing the amazing things that are going on in their destination and offering suggestions on what tourists should see, try, taste and get amongst. Rather than trying to stimulate direct purchase off their platforms, DMOs act as an intermediary for local businesses and try to guide tourists towards the efforts of individual suppliers. DMOs achieve this through ‘above-the-line’ marketing activities such as highly visible campaigns, outdoor media, radio and television. 

In the same breath, DMOs often spend time focusing on B2B marketing where they seek the interest of inbound tour operators to bring travellers to the destination. One way to capture the attention of these operators is to invite them on trade familiarisations (famils) where they personally get to enjoy activities and experiences that would be well suited to their clientele. Considered to be ‘below-the-line’ marketing, this kind of promotion establishes close working relationships with highly connected agents who can relay their personal experiences to travellers in the hopes of generating greater visitation to the destination. DMOs need to think strategically about what aspects of their destination they are going to show tour operators, travel agents and trade personnel; with thought going into the appearance, content and aesthetic of their itineraries. They also need to get the all important buy-in from suppliers to provide their services or experiences on a complimentary basis thus requiring their financial investment in the famils.

Serving up platefuls of inspiration, these destination specialists live for the greater good and to build a better future for their local tourism industry. 

Comparatively, Destination Management Companies (DMCs) are more focussed on planning and booking trips for travellers, and all of the finer details that this entails. While they want to drive visitation to their local destination, they are largely responsible for the organisation of corporate meetings, incentive trips, conferences and events – also known as MICE (yes, yet another travel acronym for you!). 

We all know the saying ‘you can’t be everything for everyone,’ and this is the exact approach that DMCs take with their daily operations. What gives DMCs an added edge over a business or individual corporate traveller booking their trip independently, is that they are widely regarded as experts on the ins and outs of the destination. While those who are needing to organise a meeting or event in their current location may be comfortable with coordinating all of the details, those that are planning trips to another destination can employ the use of a DMC for added confidence and security. Often seen as specialised consultants, DMCs use their expert knowledge of their area’s local customs, language, culture and nuances to craft trips or events that their clients so greatly desire. From considering what operator should meet and greet the travellers upon their arrival and what accommodation provider would best suit their needs, to deciding what dining experiences and activities should be booked, DMCs save their clients hours of time and unnecessary stress. 

Essentially acting as a third party, connecting local businesses with potential travellers, the presence of a DMC means that their clients only have to deal with one point of contact rather than multiple different suppliers. Although DMCs are focussed on pairing the right experiences with the right traveller or group of travellers, they do not operate with impartiality in mind like a DMO. For this reason, these companies usually choose to promote and sell the products of suppliers that they have the best relationships or deals with. By leveraging off their preferred partners/suppliers, DMCs are able to capitalise on the preferential rates and negotiated discounts that consortia and substantial buyer power offers – ultimately passing this on to their clients. 

Looking through the lens of a local business, the establishment of a partnership or working relationship with a DMC is a valuable avenue for tapping into new client bases. While a DMO tries to stimulate greater demand for the local area, the marketing and expertise of DMCs bring local businesses in direct contact with tourists that are looking to spend money. 

Similar to the debate around the relevance of travel agents in the digital world, there have been discussions in recent times about the future of DMCs. It may be true that people are able to more confidently research and book trips on their accord with the help of the internet, but the due diligence, creative ideas, risk management, up to date information and quality assurance that DMCs offer is invaluable. Aiming to take the stress away from travel planning, DMCs create highly personalised, bespoke itineraries and packages . 

UNWTO World Tourism Organisation Destination Marketing Organisations destinations UNLIMITED Tourism Tiger  Incentive Research Foundation

How does the travel industry actually work?

Who are the key players in the industry, where do they all fit together and how does the industry actually work?! There’s no doubt that the travel industry is a confusing space to wrap your head around so we’ve broken it down for you in this easy new resource.

Travel designers- meet the influencers you should work with.

Understand the role travel influencers play in the industry and why tour operators should be following, interacting and collaborating with them. Explore eight global travel influencers who are inspiring travellers daily.

Tourism news websites you can trust

In the tourism industry it can be hard to differentiate the reliable travel news sources from the not-so-trustworthy ones. In this blog we summarise the top travel news websites that tour operators, travel agencies and DMC’s should pay attention to.

How to set your team up for success when introducing new software

Making changes happen is hard. Especially when it is something that will create a significant impact on the way you work, like new software. We discover what change management is and how it can assist you, your leaders and your team in creating new processes that will make you more successful in the long run. Is it time for a change?

PRA is a business event management firm that delivers unique experiences that move hearts, minds and businesses forward.

The market is looking for a change in the way our sector delivers. We are systematically expanding our reach to deliver compelling experiences with you.

We’ve been busy in our transformation of PRA. With the momentum of a 40-year running start in driving positive industry change, we’re evolving, elevating and scaling our business to serve you. Enabled by a comprehensive technology platform and standards, PRA delivers consistency and ease of your experience with us.

PRA delivers experiences anywhere – throughout the world, in destinations, on stage and on screen. Through our Destination Services, Creative Services, Production Services and Digital Services, PRA event architects guide organizations in bringing people together with highly produced, strategic program design, brand engagement and authentic destination experiences.

Combining the production management expertise and creativity of our PRA team, PRA Digital now serves as a trusted partner for clients who are meeting in a digital or hybrid setting. Through our consultative and strategic approach, we provide Digital Engagements and Digital Experiences that excite attendees and provide valuable ROI to your business and sponsors.

With the broadest owned office network in the Americas, we’re growing our capabilities, and acquiring leading teams who share our client focus, values, culture and thirst for transformative business experiences.

Together we support you as a brand built on: Passion. Reach. Authenticity.

Our passion resides in our creative ideas and attention to every program detail—and in the joy we feel in working with you in places we love. We do whatever it takes as we support many of the world’s most respected brands.

Our reach comes through the deepest and most experienced team in our industry. We deliver differentiating expertise in every destination we serve, broadly across North America and the rest of the world.

Our authenticity lives in open communication, loyal partnerships and our promise to harness the power of a unique and local experience to make your business events—and you—wildly successful, again and again.

Experience the newly expanded, market-leading PRA. We deliver transformative business events Anywhere.

"We partnered with the PRA team on a program in Colorado two years ago, and they nailed every detail. So, when choosing a partner for this Chicago program, we knew we would see the same results and receive the same exemplary service. We were not disappointed. The entire PRA team is AMAZING at what they do. They care about delivering the best experience for their clients, and they achieve that 100% of the time. Our guests have an incredible experience, thanks to PRA." -Rosa, Industrial Product Manufacturer

At PRA, business events are part of our DNA. We have more than a profession. We have a calling. Count on us for peace of mind in delivering experiences that move your audience and your business forward.

Our senior executives come from within and outside the business event management world, bringing fresh ideas as well as depth of experience. We continually strive to cultivate a strong organizational culture through values rooted in humility, intensity and ownership.

Offices and Global Sales

Create exceptional events anywhere with the help of our 28 U.S. offices. Our reach stretches broadly across the nation and deeply within each destination, all enabled by technology and systems that facilitate continuity and make everything easier for you to do business with us.

If you’re passionate and events are in your blood—we’d love to meet you. PRA is in growth mode. That means we have opportunities in areas like Account Management, Sales and Event Production.

Corporate Social Responsibility

PRA is introducing the first part of our corporate social responsibility (CSR) plan with our commitment to ending human trafficking. As we looked at some of the issues that directly relate to our industry, we felt that it was a natural step to support ECPAT-USA and this initiative.  Read more here .

PRA was founded in Southern California in 1981, when destination management was a relatively new sector within the business events industry. Patti Roscoe, an industry pioneer, created Patti Roscoe & Associates (PRA) to lead this emerging area of in-person professional experiences.

By delivering exceptionally successful events facilitated by industry-leading service, PRA grew rapidly over the years. PRA opened new offices across the United States to meet the demand of its fiercely loyal clients while cultivating a dedicated team of regional event experts driven by the shared values of humility, intensity and ownership, all of which are alive and well at PRA today.

In 2007, PRA became AlliedPRA after joining with Allied Europe, a leading global destination management firm. After several years of in-market European event experience, AlliedPRA returned its core business focus to North America.

In 2016, AlliedPRA acquired DSC, a leading event management firm in the Rockies. In 2017, CI Capital, AlliedPRA management and an exclusive Board member group acquired AlliedPRA. Additional acquisitions quickly followed in New York (Briggs) and Nashville (Destination Nashville).

In mid 2018, with a headquarters move to Chicago, AlliedPRA became centrally located, and closer to clients and team members throughout North America. In October 2018, AlliedPRA updated its brand identity to again reflect an innovative heritage of excellence, industry-leading transformation and strategic growth – the new PRA, now denoting Passion. Reach. Authenticity.

In November 2018, PRA acquired events and communication agency One Smooth Stone, a PRA event and communication agency, broadening PRA’s capabilities to now offer integrated solutions for strategic business experiences.

This year, PRA formed a strategic partnership with Tour East, and now Kuoni Destination Management, to expand its global footprint in the highly sought-after Asia Pacific and European regions to serve your international program needs.

Today, PRA continues to expand capabilities and join forces with other like-minded firms—through acquisition and strategic partnerships around the globe—to deliver exceptional experiences anywhere its clients want to go, all powered by robust financial resources, best in class technology, and the most passionate and experienced business event management team in the industry.

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The Differences Between a CVB, DMO and DMC

By Beth Buehler

The world seems filled with acronyms, those pesky-yet-handy abbreviations formed from the initial letters of a group of words. Sometimes an acronym like NASA become more commonly used than the full name: National Aeronautics and Space Administration. The meetings and events industry, like many industries, has plenty so here is a brief insight into deciphering some of the alphabet soup combinations so you can communicate like a pro and know how Colorado CVB’s, DMO’s and DMC’s can help.

What is a CVB? A convention and visitor bureau (CVB) is a local tourism marketing organization that specializes in developing convention, meeting and group business as well as leisure travel to a city, county or region. The Colorado Springs Convention & Visitors Bureau, Boulder Convention and Visitors Bureau, and VISIT DENVER, The Convention & Visitors Bureau are a few examples of CVBs in Colorado.

VISIT DENVER, for example, describes itself a private, nonprofit trade association that is responsible for marketing metro Denver as a convention and leisure destination. The Bureau is contracted by the City & County of Denver to act as the official marketing agency for Denver, governed by a board of directors and employs a staff of more than 60 professionals, including several employees who specialize in convention sales and service and assist other groups as well. As is true for most, the CVB is funded through a voter-approved lodging tax, membership dues and fundraising efforts.

Courtesy VISIT DENVER, The Convention & Visitors Bureau.

What is a DMO? A destination marketing organization (DMO) often is the local CVB, but not every DMO is a CVB. Why the difference? Some destinations don’t have extensive meeting and event facilities or it isn’t a big focus for the local tourism office, even if a decent amount of space is available. In several smaller mountain towns, much of the function space is mainly at the ski resort, so that entity handles most of the convention and conference sales.

Chambers of Commerce in some towns are the DMO, with examples being the Aspen Chamber Resort Association and Visit Greeley (also the Greeley Chamber of Commerce). In Vail, the organization is Vail Valley Partnership, which focuses on destination sales and marketing, Chamber activities and economic growth and advocacy.

Courtesy Aspen Chamber Resort Association.

Courtesy Greeley Chamber of Commerce/Visit Greeley.

How do CVBs and DMOS help? Both offer many services for free to meeting and event planners and should be among the first points of contact in a destination, as they can offer a helpful overview of their geographic area, insights and an extensive network of local contacts and partners. Staff can help planners save a ton of legwork by directing them to properties, venues, restaurants, outfitters and destination management companies that work with groups. Some also have a request for proposal (RFP, yes another acronym!) process that planners can use to avoid all the time necessary in contacting individual entities.

What is a DMC? A destination marketing company (DMC) is totally different than a CVB or DMO. DMCs are businesses that specialize in meetings and events, work in particular destinations and charge for services. The Association of Destination Management Executives International defines a DMC as “a professional services company possessing extensive local knowledge, expertise and resources and specializing in the design and implementation of events, activities, tours, transportation and program logistics.” I also like ADMEI’s description of DMCs as “architects and general contractors for meeting professionals.”

Courtesy AXS Group.

Courtesy Destination Services Corporation (DSC).

What is Destination Colorado? Now you are probably asking, how does Destination Colorado (there is no acronym!) fit in? Destination Colorado is a nonprofit organization designed to provide Colorado resources and information for meeting and event planners. Among Destination Colorado’s more than 120 members (including several CVBs, DMOs and DMCs) and within the organization’s website, planners can find solutions to every requirement and planning challenge. So essentially, Destination Colorado is Colorado’s CVB!

Don’t get too bogged down in the acronym jungle. Use this brief overview to understand some of the key ABCs of the meeting and event industry in Colorado and beyond.

Beth Buehler is editor of Colorado Meetings + Events and Mountain Meetings magazines, has planned numerous meetings and events and enjoys exploring Colorado in all seasons.

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What is DMC (Destination Management Company) ?

January 12, 2019

In dubai , hong kong , malaysia , singapore , thailand, no comments.

What is DMC ? First Of all we need to know that,  A Travel DMC provides native destination supply and they work as an extension of your company. A DMC (Destination Management Company) supply the subsequent supply services in various destination; Meet and Greet, Transfers / Transportation, building Accommodation, Restaurants, Activities, Excursions, Conference Venues, Themed Events and Gala Dinners. Naturally, DMCs assist with overcoming any language barriers.

What Does The Destination Management Companies Do ?

A DMC should be somebody that you simply will relate to and trust, while they assist you on each an artless and skilled level. They’re usually able to give advantageous rates supported the shopping for power that they need with their most popular suppliers. The on top of is simply a basic summary of services that a DMC will give in various destinations : Singapore DMC Dubai DMC Hong Kong DMC Malaysia DMC Thailand DMC

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So what is a DMC Anyway?

So… Just what is a Destination Management Company anyway?

Google the term DMC and you’ll find these acronyms on Urban Dictionary: Deep Meaningful Conversation, Designated Moral Compass, Devastating Mic Control, and several more unmentionable meanings. But for those in the meetings and events industry, DMC stands for Destination Management Company. Even that term is not entirely clear, since it sounds like DMCs promote or manage the destinations themselves. Because there’s so much uncertainty for those new to the industry, here at Hello! we’d like to help you out with a nice clear explanation.

According to our industry association, ADMEI , a DMC is a "professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics." As one of the world’s top 25 DMCs ( as named by Special Events Magazine ), Hello! offers these services at our 7 locations across the USA. But this list is anything but exhaustive, there’s much more to the story. Let’s break it down and explain what a DMC does for each of the categories above, shall we?

In the DMC world, this broad term usually refers to thing like awards dinners, sales conferences, theme parties, welcome receptions and the like. Hello! always considers the overall meeting objective and guest profile when creating each event. Since no two groups are alike, each event must take on its own special identity. We specialize in creating this "event experience" through innovative design and flexibility.

Activities & Tours

A DMC assists in selecting the appropriate activity and then customizing the itinerary to work within the group’s program agenda. We manage the transportation, advance the venues and coordinate food and beverage, etc.

Transportation

Destination Management Companies typically fulfill all exclusive ground transportation needs for groups. This includes the management of arrival and departure manifests, scheduling of the appropriate vehicles, staff, radios, signage, porterage, etc. Hello! provides constant information to the registration desk and the bell staff to ease the arrival and departure process at the hotel. For off-site group transfers, we work closely with the hotel and meeting planner to determine loading and unloading areas, vehicle staging areas, passenger flow, and the potential impact on other groups at the hotel. Our goal is a smooth transportation experience for all.

Program Logistics

That’s a broad term, isn’t it? Here are a couple of examples of how Hello! Destination Management handles program logistics for our meeting planner clients and guests:

Dine-Around Services: Responsibly managing the logistics of a dine-around can be daunting. Research and restaurant recommendations, site inspections, confirmation and re-confirmation of reservations, menu’s and pricing, advances and introductions, and payment procedures are all handled flawlessly with Hello!’s experience.

Golf Events: From tee times to full service golf tournaments, Hello! will manage transportation, negotiate greens fees, arrange box lunches, provide golf amenities, and more.

Teambuilding: Hello! creates an experience through a custom designed event, which will ensure that the client achieves its corporate goals, and that each individual is motivated to stand out from the crowd.

Off Site Events: Working with the hotel, a DMC identifies the night(s) when the client is going off-property. They then provide the best options given the group’s requirements, negotiate with the venue, and plan all of the logistics including transportation, staff, etc.

So that’s the basics, the nuts and bolts of what a Destination Management Company does every day. Of course, within and beyond this framework there are a myriad of other elements that Hello! takes care of to ensure that our clients and guests enjoy a smooth and productive event experience. Check out part two of this story to find out what makes Hello! DIFFERENT from other Destination Management Companies!

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What makes hello different from other destination management companies.

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• Israel-Hamas War

What ICC Arrest Warrants Would Mean for Israel and Hamas Leaders

I srael’s foreign minister traveled to France on Tuesday to help contain the fallout from the International Criminal Court prosecutor Karim Khan’s decision to seek arrest warrants for some of the country's top leaders, including Prime Minister Benjamin Netanyahu.

France, Belgium, and Slovenia have expressed support for the globe’s top war crimes court after Khan on Monday accused Netanyahu, Defense Minister Yoav Gallant, and three Hamas leaders—Yahya Sinwar, Mohammed Deif, and Ismail Haniyeh—of war crimes and crimes against humanity.

“Today’s applications are the outcome of an independent and impartial investigation by my Office,” Khan wrote in a lengthy statement posted to the International Criminal Court’s website . 

“Guided by our obligation to investigate incriminating and exonerating evidence equally, my Office has worked painstakingly to separate claims from facts and to soberly present conclusions based on evidence to the Pre-Trial Chamber.”

Where do the arrest warrants for Israeli and Hamas leaders stand?

The applications for arrest warrants will first need to be approved by a panel of three judges—from Romania, Benin, and Mexico—at the ICC before they can be implemented. It is not guaranteed they will agree to issue the warrants.

“The prosecution is not dumb; they would not mess up at this stage at such an important case everyone is looking at. So I believe the judges will agree on the warrants,” Iva Vukušić, a legal expert at Utrecht University, told The Guardian .

The panel will be under major pressure, including by the U.S and Israel. About a dozen senators wrote to Khan earlier this month warning his office: “Target Israel and we will target you.” Netanyahu has fiercely criticized Khan, calling the events a “moral outrage of historic proportions.”

What happens if the ICC issues the warrants?

If they are issued, it would make it difficult for Israeli and Hamas leaders to travel to countries under the ICC’s jurisdiction. 

Some 124 countries have signed the Rome statute, a treaty that requires them to turn in individuals with active ICC arrest warrants who set foot on their territory. Places under the ICC’s jurisdiction include most of the Western hemisphere—with the notable exception of the U.S.—and Europe and Oceania, plus parts of Africa and Asia. 

The move would be especially significant for Israeli leaders, who frequently shuttle to Western capitals that fall under the ICC’s jurisdiction. 

The last world leader to have a warrant issued for his arrest was Russian President Vladimir Putin, who was accused of orchestrating the forced deportation of Ukrainian children . The arrest warrant forced him to cancel a trip to South Africa in July 2023.

What would ICC arrest warrants mean for Hamas leaders?

An arrest warrant would have little effect on the ability of Hamas leaders to travel. 

Sinwar and Deif are believed to be in hiding in Gaza. Thousands of Israeli soldiers are actively looking for the two men in the wake of the Oct. 7 Hamas attack that killed 1,200 people in Israel.

An ICC arrest warrant would be more complicated for Haniyeh, Hamas’ political leader based in Qatar, who would have to rethink meetings with other Arab leaders in the region. 

But the Gulf Cooperation Countries, including Qatar, are not signatories to the Rome statute.

Could any more ICC warrants be expected?

Khan said in his statement on Monday that more could follow. His office is investigating allegations of sexual violence committed by Hamas, and “the large-scale bombing that has caused and continues to cause so many civilian deaths, injuries, and suffering in Gaza.”

At least 35,000 Palestinians have been killed since Oct. 7, according to the Hamas-led Gaza health ministry, a figure that is deemed credible by both the U.N. and the U.S. government.

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What to Know About the I.C.C. Prosecutor’s Request for Warrants for Israeli and Hamas Leaders

The International Criminal Court prosecutor requested arrest warrants for Prime Minister Benjamin Netanyahu of Israel and Hamas leaders. Here is a closer look at the court and the warrant.

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By Emma Bubola and Charlie Savage

The prosecutor of the International Criminal Court said on Monday that he had requested arrest warrants for war crimes and crimes against humanity for Prime Minister Benjamin Netanyahu of Israel and the leaders of Hamas. Here’s a closer look at the court and the warrants.

The prosecutor is accusing both sides of war crimes.

The court’s prosecutor, Karim Khan, said in a statement that he was applying for arrest warrants for Yahya Sinwar, Mohammed Deif and Ismail Haniyeh of Hamas because he had “reasonable grounds to believe” that they were responsible for war crimes and crimes against humanity, which included “the killing of hundreds of Israeli civilians” in the Hamas-led Oct. 7 attacks in Israel, and the taking of at least 245 hostages.

Mr. Khan said that the Hamas officials “planned and instigated the commission of crimes” on that day, and that they “have acknowledged their responsibility for those crimes” through their actions, such as personal visits to hostages shortly after their kidnapping.

The prosecutor cited accusations of murder, extermination, hostage-taking, and acts of sexual violence as war crimes. He also said he had reasonable grounds to believe the officials were responsible for acts of torture and cruel treatment.

Mr. Khan also said that he had requested arrest warrants for Mr. Netanyahu and Israel’s defense minister, Yoav Gallant, because there were reasonable grounds to believe that they bore responsibility for war crimes and crimes against humanity, including the starvation of civilians as a weapon of war and “intentionally directing attacks against a civilian population.”

Mr. Khan said that these crimes were committed “as part of a widespread and systematic attack against the Palestinian civilian population.” He also said that in his office’s view, some of the crimes “continue to this day.”

“International law and the laws of armed conflict apply to all,” he said. “No foot soldier, no commander, no civilian leader — no one — can act with impunity. Nothing can justify willfully depriving human beings, including so many women and children, the basic necessities required for life. Nothing can justify the taking of hostages or the targeting of civilians.”

The International Criminal Court was set up under a 1998 treaty, but the U.S. and Israel aren’t members.

The International Criminal Court is an international court that has jurisdiction to prosecute people for war crimes, genocide and crimes against humanity.

It was established in 2002 as a standing body to investigate those crimes under a 1998 treaty known as the Rome Statute. Previously, the United Nations Security Council had set up ad hoc tribunals to address atrocities in specific places, like the former Yugoslavia and Rwanda.

The I.C.C. is based in The Hague, a Dutch city that has long been a center for international law and justice. It is separate from the International Court of Justice, an international tribunal also in The Hague which is an arm of the United Nations and handles civil disputes between countries. The latter is currently weighing a claim brought by South Africa that Israel is conducting a genocide in Gaza . Israel has strongly denied the accusation.

Many democracies joined the International Criminal Court, including close American allies like Britain. The court has recognized Palestine as a member since 2015.

But neither Israel nor the United States is a member. The United States, which conducts numerous military operations abroad, has taken the position that the court should not exercise jurisdiction over citizens from countries that are not parties to the treaty.

That position, however, has been tested by Russia’s invasion of Ukraine. Russia is not a member, but Ukraine is. Last year, the court issued arrest warrants for President Vladimir V. Putin and another Russian official, saying they bore individual criminal responsibility for the abduction and deportation of Ukrainian children in the wake of Russia’s full-scale invasion of Ukraine in 2022. After a lengthy internal debate, President Biden ordered the U.S. government to share evidence of Russian war crimes with the court.

The arrest warrants have the immediate effect of limiting travel for targets.

Mr. Khan’s request for warrants must still be approved by judges on the court. If they are issued, the warrants would put both the Israeli officials and Hamas leaders at risk of being arrested and sent to The Hague for trial if they travel to one of the court’s 124 member nations , which include most European countries.

Presumably they would not go to countries that would arrest and extradite them, in which case they may never stand trial. But the effective travel restrictions would function as a kind of punishment in and of themselves.

“Israel will be more isolated after this action,” said Stephen Rapp, a former U.S. ambassador at large who headed the Office of Global Criminal Justice in the State Department. He said that if the arrest warrants go ahead, the named officials “will find it hard to travel to two-thirds of the world.”

The warrant request represents one of the harshest condemnations of Israel’s strategy in its war against Hamas and its campaign’s toll on Gaza’s civilian population. But Mr. Rapp said that Israel “has proved itself sort of immune to international pressure, ” and it was unclear whether the prosecutor’s actions would have an impact on its strategy in Gaza.

The I.C.C. cannot try defendants in absentia . It also has no police force, relying on member states to arrest fugitives and transfer them to The Hague.

In the case of Mr. Putin, the judges approved the request within weeks.

The prosecutor is accusing Israeli officials of intentionally targeting civilians and using starvation as a weapon.

Mr. Khan said that he believed Israeli officials were responsible for intentionally attacking civilians, but he largely focused on allegations of starvation, and extermination or murder “including in the context of deaths caused by starvation.”

For months, Israel has been criticized for the scale of civilian deaths, but Israeli officials have blamed Hamas for the toll, accusing the armed group of using civilians as a shield, its fighters deliberately hiding among and beneath noncombatants.

Under the laws of war, it can be lawful to pull the trigger knowing that some civilian bystanders are likely to be killed, so long as the harm to innocents is deemed to be necessary and proportionate to striking a legitimate military target.

Mr. Rapp, the former U.S. ambassador, said that prosecutors’ greater emphasis on accusations that Israeli officials have restricted the transfer of critical supplies of food and medicine to civilians may be because that issue is “relatively simple” compared to second-guessing targeting decisions.

“The humanitarian rules are very strict,” he said, adding that a state which conducts a military operation in an area of which it controls the perimeter must ensure that civilians have the means of survival.

“If you look at the black letter of international law in this area, it is actually very, very clear,” he said.

Israel’s foreign minister denounced the warrant applications.

Neither Mr. Netanyahu nor Mr. Gallant immediately commented on the decision.

Israel’s foreign minister, Israel Katz, said that he had ordered the immediate establishment of a special committee aimed at fighting the decision, which he said “was intended first and foremost to tie the hands of the State of Israel and deny it the right of self-defense.”

The “scandalous” prosecutor’s decision, he said, “is a frontal attack without restraint on the victims of Oct. 7 and our 128 hostages in Gaza.”

In a statement on Telegram, Hamas condemned the warrant requests against its leaders. It said that the prosecutor should demand the arrest not only of Mr. Netanyahu and Mr. Gallant but of all “leaders, officers and soldiers who participated in crimes against the Palestinian people.”

Because of an editing error, an earlier version of this article said that the United States and Israel hadn’t signed the treaty that set up the International Criminal Court. They signed, but are not members.

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Emma Bubola is a Times reporter based in London, covering news across Europe and around the world. More about Emma Bubola

Charlie Savage writes about national security and legal policy. More about Charlie Savage