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MI.Pages - Before You Set Sail - Prepare for Your 2021 Cruise

Information to Prepare for Your Cruise

Pre-cruise need to knows.

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Thank you for choosing Norwegian. We can't wait to welcome you onboard, but first, let's go over everything you need to prepare for an amazing holiday ahead. Learn what to expect at the pier and how we've enhanced Online Check-In to expedite the boarding process and maximise your holiday time. Sail Safe™ Health & Safety Program . All guests age twelve and over and crew are required to be 100% fully vaccinated so you can do what you’ve always wanted to do on a cruise — EVERYTHING.--> Start customising your holiday by logging in to My NCL or download the Cruise Norwegian App .

*As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local requirements. For additional information, please visit Cruise Travel Requirements by Country . Check our frequently asked questions in regard to Sail Safe™ Health & Safety Programme .

Please note on the video below: The pre-testing information in the Health & Safety video below is only applicable on cruises with embarkation dates through January 16, 2022.

PREPARATION FOR YOUR CRUISE

Completing Online Check-In

Online Check-In

Download eDocs

Download eDocs

Download Cruise Norwegian Mobile App

Download the Mobile App

Proof of Vaccination and Passport

Country Requirements

All guests age twelve and over must be fully vaccinated at least 2 weeks prior to embarkation. Proof of accepted vaccination against COVID-19 must be shown at the cruise pier to board the ship. Pre-cruise testing and additional health screenings for unvaccinated guests under the age of twelve (on sailings from or to a U.S. or Canadian port) will be conducted at terminal for extra measure.

Unless otherwise stipulated by local regulations (Cruise Travel Requirements by Country) that would supersede our policy, at time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or NAAT test (i.e. PCR) result administered by a verified third party or via medically supervised home test within two days prior to embarkation date for cruises originating in a U.S. or Canadian port and within three days prior for voyages departing from a non-U.S. port.

In order to facilitate, Norwegian has partnered with Inspired Diagnostics lab to ensure that guests have access to a quick, efficient and easy way to access the required FDA-approved proctored in-home antigen test prior to embarkation from the comfort of their own home. Inspired Diagnostics is a subsidiary of Inspire Health Alliance, a leader in best-in-class health services. Testing at home is safe, simple, and convenient. Purchasing in-home testing kits is simple.

  • Sign up on the testing site https://inspirediagnostics.com/ncl/
  • Receive the test kit(s) by UPS
  • Schedule an on-line proctoring consultation
  • Receive certified results via email

Guests are also responsible for complying with all local health and safety requirements which may include additional pre-embarkation testing at the terminal. On select sailings where local government or health authorities may require guests to partake in additional COVID-19 testing prior to boarding, NCL will provide free testing at the terminal. Please refer to Cruise Travel Requirements by Country for country specific requirements.

All unvaccinated guests under the age of 12 will be required to bring proof of a negative NAAT test (i.e. PCR) result administered by a verified third party within three days prior to embarkation date. Failure to comply will result in denial of boardin g.

Additionally, unvaccinated guests under the age of 12 on sailings from or to a U.S. or Canada port will be subject to additional testing at embarkation and disembarkation administered and paid for by the cruise line, as part of the U.S Centers for Disease Control (CDC) Voluntary COVID-19 Program for Cruise Ships Operating in U.S. Waters.

Other available pre-embarkation testing services:

Additionally, the following services offer a verified third party or medically supervised at home testing: eMed or BioReference-Scarlett Concierge testing service – BioReference sends a trained Scarlet Health Professional to your home to collect your COVID-19 test specimen. Locate a Covid-19 Testing Provider Prior to Your Cruise: Should you need to locate a testing provider prior to beginning travel or while traveling prior to your cruise, please visit TestForTravel.com , an easy-to-use online tool for locating COVID-19 testing providers around the world. Simply enter your zip code, or city and country, and the website will display locations, contact information, and testing hours. It also allows you to search by test type – PCR or Antigen

At time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or PCR test result administered by a verified third party or via medically supervised home test (i.e.  https://www.emed.com/  or  BioReference-Scarlett Concierge  testing service - BioReference sends a trained Scarlet Health Professional to your home to collect your COVID-19 test specimen), within two days prior to boarding for cruises originating in a U.S. or Canadian port and three days prior for voyages departing from a non-U.S. port. If a guest is unable to provide proof of a negative result at the time of embarkation, testing will be available at the terminal at the guest’s expense. Guests are also responsible for complying with all local health and safety requirements which may include additional testing.

All unvaccinated guests under the age of 12 will be required to bring proof of a negative NAAT test (i.e. PCR) result administered by a verified third party within three days prior to embarkation date. Failure to comply will result in denial of boarding.

Should you need to locate a testing provider prior to beginning travel or while traveling prior to your cruise, please visit TestForTravel.com , an easy-to-use online tool for locating COVID-19 testing providers around the world. Simply enter your zip code, or city and country, and the website will display locations, contact information, and testing hours. It also allows you to search by test type – PCR or Antigen.

For guests that prefer to test prior to travel in the comfort of their home or while traveling, we have partnered with Inspired Diagnostics to provide FDA-approved, proctored, in-home antigen testing for our guests. Inspired Diagnostics is a subsidiary of Inspire Health Alliance, a leader in best-in-class health services. Testing at home is safe, simple, and convenient. Purchasing in-home testing kits takes just five simple, easy steps at: https://inspirediagnostics.com/ncl/ .

*Residents of the United Kingdom are required to provide additional proof of a negative COVID-19 antigen or PCR test. See FAQs below.

Save Time at Embarkation Complete Your Online Check-In

New health and safety steps added to Online Check-In will significantly cut down processing time at the pier. Experience a much faster, more seamless boarding process when you complete all required steps listed below. Online Check-In for all guests is required to download your eDocs (boarding pass). Port security requires each guest to present their eDocs to enter the pier. PLEASE NOTE: You will lose the opportunity to Check-in online 3 days prior to sailing.

Complete these steps in Online Check-In:

  • Travel Documentation: Provide passport number or travel documentation information
  • Flight Information: Provide airline details and purchase transfers to the pier and back to the airport.
  • Onboard Payment Preferences: Select either credit card, debit card or cash

Added Steps for Health and Safety:

  • Acknowledge that you and each guest age twelve and over in your stateroom will be fully vaccinated at least 2 weeks prior to departure (for sailings prior to December 31, 2021)
  • Take a Selfie Photo: Use your computer webcam or mobile phone camera to capture your pre-cruise security photo. You can come back to this step on the Mobile app if you don't have a web cam.

These steps will be available 21 days prior to your sail date:

  • Reserve an arrival time to check-in at the pier. You will only be allowed to enter the terminal during this time.
  • Watch the Required Safety Video in advance to avoid large crowd gathering onboard. Learn important muster drill, life jacket and onboard safety procedures.

Download or Print EDOCS - Your Boarding Pass

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Select "Download eDocs" once you've completed Online Check-In for each guest. Print a copy or save a screen grab from your phone containing guest name, terminal arrival time, ship, stateroom and bar code. Port security will check eDocs for this information along with passport/identification to allow entry to the port. You'll be able to download eDocs 21 days prior to your sailing after Online Check-In is complete. Failure to show eDocs at embarkation will result in long wait times at the port.

Planning in the Palm of Your Hand Cruise Norwegian Mobile App

Download the Cruise Norwegian mobile app via the App Store or Google Play. The first step to planning your cruise is linking your account to to the app. You'll be all set to explore and plan all the things you can do onboard. The Cruise Norwegian App will work automatically when you connect to the ship's wi-fi when you board the ship.

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Log In to My NCL

  • If you booked through a travel agent, or never logged in before, create an account.
  • Answer "yes" to "Do you currently have a cruise reservation?"
  • Enter your ship name, reservation number and sail date to add your reservation to your account.
  • If you're having trouble finding your cruise, either re-set your password or call our Technical Support department at 00800 0310 21 21.

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Customise Everything Onboard and Ashore

  • Book Shore Excursions. Explore & Plan adventures at each port.
  • Make dinner reservations. You can plan a different restaurant for every day of the week
  • Learn about all of the onboard experiences on your ship.
  • Reserve your seats at award-winning entertainment.
  • Get a birdseye view of your itinerary. See everything you've planned for the days at port.
  • Join a “Virtual Queue” to avoid long lines.
  • Text message and call other guests when onboard.
  • Read the Digital Freestyle Daily Newsletter , a timetable of what's happening onboard.
  • Track your onboard purchases throughout your holiday.

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Our enhanced, staggered embarkation process will streamline check-in by allowing guests to reserve arrival time at the pier during Online Check-In. Security will allow guests to enter the port at reservation time noted on your eDocs.

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All unvaccinated guests under the age of twelve on sailings from or to a U.S. or Canadian port will be subject to additional testing at embarkation and disembarkation administered and paid for by the cruise line.

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Along with your eDocs, you'll need to bring proof of COVID-19 vaccination (if you are age twelve and older), proof of negative COVID-19 test (PCR if under the age of twelve and unvaccinated), your passport and/or required travel documentation to board the ship.

Sail Safe and Feel Free

We've developed a robust and comprehensive health and safety strategy with new and enhanced protocols to create multiple layers of protection against COVID-19. Our science-backed plan will be continuously evaluated using the latest science and technology.

LEARN MORE >

Please note: The Health & Safety video below is only applicable on cruises with embarkation dates through January 16, 2022.

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How Early Can You Board A Norwegian Cruise Ship

Published: December 16, 2023

Modified: December 28, 2023

by Selie Triplett

  • Travel Tips

how-early-can-you-board-a-norwegian-cruise-ship

Introduction

Embarking on a Norwegian Cruise vacation is an exciting adventure that promises relaxation, entertainment, and memorable experiences. One question that often arises for cruise-goers is how early they can board the Norwegian Cruise ship. Understanding the boarding process and the benefits of early boarding can enhance your cruise experience from the very beginning.

Early boarding grants passengers the opportunity to settle into their accommodations and start enjoying the amenities and activities on board before the ship sets sail. It allows for a smoother transition and offers plenty of time to explore the ship, make dinner reservations, sign up for excursions, and familiarize yourself with the layout and facilities.

By arriving early and boarding the ship as soon as possible, you can avoid long lines and crowded areas that tend to occur later in the boarding process. This can help alleviate stress and ensure a more relaxed and enjoyable start to your cruise vacation.

The boarding process for Norwegian Cruise ships is well-organized and caters to the needs of all passengers, including those with special requirements. Understanding the specific procedures and considerations for different types of guests can help you plan accordingly and make the most of your boarding experience.

In this article, we will explore the boarding process for regular passengers as well as guests with special needs. Additionally, we will provide some valuable tips for early boarding to help you optimize your time on the Norwegian Cruise ship. So, let’s dive in and discover how early you can board a Norwegian Cruise ship and make the most of your vacation.

Early Boarding Benefits

Early boarding offers a range of benefits that can enhance the overall enjoyment of your cruise vacation. Here are some key advantages of boarding the Norwegian Cruise ship early:

  • Get settled in: By boarding early, you can enter your stateroom and unpack your belongings, allowing you to settle in and start making yourself at home. This gives you ample time to organize your cabin, hang up your clothes, and familiarize yourself with the amenities provided.
  • Explore the ship: Early boarding gives you the chance to explore the ship and familiarize yourself with its various areas and facilities. You can take a leisurely stroll around the decks, discover the different restaurants, lounges, and entertainment venues, and plan your activities for the duration of the cruise.
  • Secure dining reservations: Booking dining reservations can be a popular activity among cruise passengers, as specialty restaurants often have limited availability. By boarding early, you can visit the reservation desk and secure your preferred dining times and venues, ensuring you don’t miss out on the culinary experiences you desire.
  • Sign up for activities and excursions: Many cruise ships offer a wide range of onboard activities and shore excursions. Early boarding allows you to visit the respective desks or kiosks to sign up for these activities ahead of other passengers. This increases the likelihood of securing a spot in popular activities and allows you to plan your days accordingly.
  • Avoid crowds and long lines: The later you board the ship, the higher the chance of encountering long lines and crowded areas. By boarding early, you can bypass these crowds, ensuring a stress-free and efficient embarkation process. This gives you more time to settle in, explore the ship, and start enjoying your vacation right away.

These benefits highlight the advantages of early boarding on a Norwegian Cruise ship. By taking advantage of this opportunity, you can maximize your time onboard, optimize your experience, and start your vacation on a positive note.

Boarding Process for Regular Passengers

The boarding process for regular passengers on a Norwegian Cruise ship is designed to be quick, efficient, and hassle-free. Here is a step-by-step overview of the typical boarding process:

  • Check-in: Upon arriving at the cruise terminal, you will need to proceed through the check-in process. This involves presenting your travel documents, such as your passport and cruise ticket, as well as completing health and security forms. Many cruise lines now offer online check-in options, which can save time and expedite the process.
  • Security and health screening: Once you have completed the check-in process, you will proceed through security and health screenings. This typically includes passing through a metal detector and having your bags scanned. Additionally, health screenings may be conducted, such as temperature checks or health questionnaires, to ensure the safety and well-being of all passengers.
  • Boarding the ship: After successfully passing through the security and health screenings, you will be directed to the gangway to board the cruise ship. The crew members will assist you in scanning your cruise card or keycard, which serves as your identification and onboard charging system.
  • Welcome aboard: As you step onto the ship, you will be greeted by the ship’s crew and directed to the main atrium or designated area for further assistance. Here, you can ask any questions, acquire maps of the ship, and receive important information about onboard activities and services.
  • Settling into your stateroom: Once onboard, you can proceed to your assigned stateroom. Inside the stateroom, you will find your luggage, which is typically delivered after boarding. Take this opportunity to unpack and familiarize yourself with your accommodations.
  • Enjoying the ship’s amenities: With early boarding, you will have plenty of time to start exploring the ship’s various amenities. Take a dip in the pool, relax in the spa, grab a bite to eat at one of the restaurants, or enjoy some entertainment at the onboard theaters or lounges.

The boarding process for regular passengers aims to streamline the embarkation process and ensure a smooth start to your cruise vacation. By following these steps, you can quickly settle into your accommodations and begin your onboard journey.

Boarding Process for Guests with Special Needs

Norwegian Cruise Line is committed to providing an inclusive and accessible experience for all guests, including those with special needs. The boarding process for guests with special needs takes into account the unique requirements and ensures a smooth transition onto the cruise ship. Here is a breakdown of the boarding process for guests with special needs:

  • Advance notification: It is highly recommended that guests with special needs notify the cruise line in advance of their specific requirements. This allows the cruise line to make necessary arrangements and ensure a seamless boarding process.
  • Pre-boarding assistance: Upon arrival at the cruise terminal, guests with special needs are provided with dedicated staff members who offer personal assistance throughout the check-in and boarding process. These staff members are trained to accommodate various special needs requirements and can provide guidance and support.
  • Accessible boarding areas: Norwegian Cruise Line provides accessible boarding areas equipped with ramps and elevators to facilitate the boarding process for guests with mobility impairments. These areas are designed to ensure a seamless transition from the terminal to the ship.
  • Wheelchair assistance: Guests who require wheelchair assistance can request this service during the boarding process. Wheelchair attendants are available to assist guests from the check-in area through security and onto the ship. It’s important to note that guests must bring their own wheelchairs or mobility aides.
  • Accessible staterooms: Norwegian Cruise Line offers a variety of accessible staterooms that are designed to accommodate guests with special needs. These staterooms feature wider doorways, roll-in showers, grab bars, and other amenities to ensure comfort and accessibility.
  • Special dietary needs: Guests with special dietary needs can inform the cruise line in advance. Norwegian Cruise Line offers a variety of dining options, including vegetarian, gluten-free, and other special dietary accommodations to meet individual requirements.
  • Accessible facilities and activities: The cruise ship is equipped with accessible facilities, including accessible restaurants, theaters, lounges, and recreational areas. Additionally, a range of onboard activities and shore excursions are designed to accommodate guests with special needs.

It’s important for guests with special needs to communicate their requirements to the cruise line in advance to ensure a smooth and hassle-free boarding process. By providing the necessary information, Norwegian Cruise Line can make appropriate arrangements and ensure an enjoyable experience for all guests.

Tips for Early Boarding

Early boarding can significantly enhance your cruise experience by allowing you to make the most of your time onboard. Here are some valuable tips to help you optimize your early boarding process:

  • Arrive at the terminal early: To maximize your chances of early boarding, plan to arrive at the cruise terminal well in advance of the designated boarding time. This will give you a head start and allow you to beat the crowds.
  • Complete online check-in: Take advantage of the online check-in option provided by Norwegian Cruise Line. By completing this process in advance, you can save time at the terminal and speed up the overall boarding process.
  • Pack essentials in a carry-on bag: Since your luggage may not be delivered to your stateroom immediately after boarding, pack your essentials, such as medications, documents, swimwear, and a change of clothes, in a carry-on bag. This way, you can start enjoying the ship’s amenities right away.
  • Familiarize yourself with the ship’s layout: Prior to boarding, take some time to familiarize yourself with the ship’s layout. Look at the deck plans and study the onboard facilities, restaurants, and entertainment options. This will help you navigate the ship more efficiently and make the most of your time onboard.
  • Have a plan in mind: Before boarding, have a rough plan of the activities and areas you want to explore first. Whether it’s booking a spa appointment, making dinner reservations, or attending a specific show, knowing your priorities will help you use your early boarding time effectively.
  • Stay hydrated and nourished: Embarking on a cruise can be quite exciting, but it’s important to stay hydrated and nourished during the boarding process. Carry a water bottle and some snacks to keep you energized and refreshed as you navigate through the terminal and board the ship.
  • Take advantage of onboard promotions: Keep an eye out for any onboard promotions or special offers that may be available during the early boarding period. Whether it’s discounted spa treatments, drink packages, or exclusive shopping deals, being aware of these promotions can help you save money and enhance your cruise experience.

By following these tips, you can make the most of your early boarding experience and ensure a smooth and enjoyable start to your Norwegian Cruise vacation.

Early boarding on a Norwegian Cruise ship offers numerous benefits and can greatly enhance the overall vacation experience. By arriving early and taking advantage of the boarding process, passengers can settle into their accommodations, explore the ship’s amenities, secure dining reservations, and sign up for activities and excursions before the ship sets sail. This not only allows for a smoother transition but also ensures a more relaxed and enjoyable start to the cruise.

The boarding process for regular passengers is well-organized, efficient, and designed to minimize wait times and congestion. Guests with special needs are also taken into consideration, with dedicated staff members, accessible boarding areas, and specialized accommodations available to ensure a seamless and inclusive experience.

To optimize early boarding, it’s important to arrive at the terminal early, complete the online check-in process, pack essentials in a carry-on bag, and have a plan in mind to make the most of your time onboard. Staying hydrated and nourished, familiarizing yourself with the ship’s layout, and taking advantage of onboard promotions are additional tips that can enhance the early boarding experience.

Overall, early boarding sets the stage for an incredible cruise vacation with Norwegian Cruise Line. By understanding the process, preparing in advance, and making the most of the available opportunities, passengers can kick-start their adventure and create unforgettable memories from the very beginning.

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  • Norwegian Cruise Line

NCL Getaway priority check-in, what about boarding?

By epermar , December 5, 2019 in Norwegian Cruise Line

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Cool Cruiser

We have sailed different cruise lines the past few years, and I can't recall if NCL assigns a boarding "window".  We are Bronze Latitudes members (woo hoo!), just one night away from Silver status, so we do get priority check-in.  I am wondering if this will be a difference as to when we actually get to board or if this just puts us in a shorter check-in line.  TIA

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kdmbluerzr

Following as we sail on the Getaway out of NOLA in January.

GA Dave

Here is my understanding based on reading many reviews and our limited experience:

  • Physically challenged;
  • Ambassador, Platinum Plus, Platinum;
  • Casino At Sea (CAS);
  • The newly-offered, paid Priority Access package;
  • Everyone else by group number based on when you check in.

If this is incorrect, could one of our resident experts please correct.

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16 minutes ago, GA Dave said: Here is my understanding based on reading many reviews and our limited experience: Physically challenged; Haven; Ambassador, Platinum Plus, Platinum; Casino At Sea (CAS); The newly-offered, paid Priority Access package; Everyone else by group number based on when you check in.   If this is incorrect, could one of our resident experts please correct.

Sailing this Sunday with priority access will try to update. 

smplybcause

Bronze is the lowest level. From my experience you get the same numbers they're handing out to regular people at the same time. And I've also seen the no-status line be shorter than the Bronze one (that's assuming they actually even have one that says Bronze - I usually only see Platinum and above).

5 hours ago, epermar said: We have sailed different cruise lines the past few years, and I can't recall if NCL assigns a boarding "window".  We are Bronze Latitudes members (woo hoo!), just one night away from Silver status, so we do get priority check-in.  I am wondering if this will be a difference as to when we actually get to board or if this just puts us in a shorter check-in line.  TIA

At check in there will be a Latitudes Member line, a Platinum and above line, and a "Check In" line.  In my experience, we take the shortest line of the Latitudes and basic line, last two cruises the basic check in line was shorter.  All latitudes members not specifically outlined in GADave's post above get the group number card and await your number to be called to board.  Perfect time to chill and watch the throngs of peeps.

smithop

I boarded Joy in LA last week, using a CAS booking.   I'm only bronze but went in the CAS line.  I ended up group 15 so it didn't get me on any faster.

As far as getting off, Self-Assist went first, so I wheeled my own luggage and was off in the first 100 people, breezed through customs with no wait.  None of the luggage was even in the pickup area.

Just now, smithop said: I boarded Joy in LA last week, using a CAS booking.   I'm only bronze but went in the CAS line.  I ended up group 15 so it didn't get me on any faster.   As far as getting off, Self-Assist went first, so I wheeled my own luggage and was off in the first 100 people, breezed through customs with no wait.  None of the luggage was even in the pickup area.

I will try to contain my excitement and just enjoy watching people until my group is called.  As far as disembarking, we booked the New Orleans past and present tour so we will get off the ship in a group to board the coach, our luggage will be loaded for us, and we will get a two hour tour of the area.  This will also serve as our transportation to the airport, so it should be pretty seamless getting off the ship.  Thanks for chiming in!

10,000+ Club

KeithJenner

Below platinum, all that latitudes level gives you is priority check in, which is basically a separate line. At the lower levels, (in my experience anything below gold, and often below platinum) those queues are often as long as the general ones.

At those levels, it makes no difference to boarding times, as you are allocated a boarding group just the same as non latitudes members, Only platinum or above gives priority boarding based on latitudes level.

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COMMENTS

  1. Prepare for Your Cruise | Pre-Cruise Need To Knows | NCL

    Experience a much faster, more seamless boarding process when you complete all required steps listed below. Online Check-In for all guests is required to download your eDocs (boarding pass). Port security requires each guest to present their eDocs to enter the pier.

  2. Prepare for Your Cruise | Pre-Cruise Need To Knows | NCL

    New health and safety steps added to Online Check-In will significantly cut down processing time at the pier. Experience a much faster, more seamless boarding process when you complete all required steps listed below. Online Check-In for all guests is required to download your eDocs (boarding pass).

  3. How Early Can You Board A Norwegian Cruise Ship

    The boarding process for regular passengers on a Norwegian Cruise ship is designed to be quick, efficient, and hassle-free. Here is a step-by-step overview of the typical boarding process: Check-in: Upon arriving at the cruise terminal, you will need to proceed through the check-in process.

  4. Priority Access - Norwegian Cruise Line - Cruise Critic Community

    I wasn't familiar with it, so searched at NCL.com. Priority-Access-FAQ (ncl.com) A - Priority Access Pass package includes the following amenities: Priority Check-In and Boarding. Tender...

  5. When will our rooms be ready after boarding? - Norwegian ...

    The good thing about NCL over CCL is that there will be a room (lounge) available to drop off any bags that you don't want to carry around all day til the staterooms are ready. When the...

  6. NCL Getaway priority check-in, what about boarding?

    We have sailed different cruise lines the past few years, and I can't recall if NCL assigns a boarding "window". We are Bronze Latitudes members (woo hoo!), just one night away from Silver...