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130 Cuba St

Wellington 6604

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Kiwi travellers fighting for their money back as collapsed STA Travel creditors’ list grows

Wellington woman Liana Cook-Auckram was meant to go on a trip of a lifetime to the Middle East after graduating from university.

But now, she’s struggling to get the $8000 she spent for the trip back from travel agency STA Travel. 

“This is just a ridiculously stressful situation under the current climate of Covid-19,” she said.

Cook-Auckram is one of hundreds of Kiwis left out of pocket after the New Zealand arm of the international STA Travel Group went into voluntary administration.

She booked her trip last year and was meant to leave on March 25, the day the country entered Alert Level 4 lockdown. 

In the lead up to March when it was looking like her trip would be cancelled because of the pandemic, Cook-Auckram said she was in “pretty regular contact” with her Wellington-based STA travel agent.

“She gave me the advice at the time to wait for my tours and flights to be cancelled to be entitled to a full refund instead of cancelling in advance when it could still technically go,” she said.

According to Cook-Auckram, the travel agent then told her she could only get credit, and not a refund, for her cancelled trip.

“She reassured me that [travel supplier] G Adventures that I booked through was offering 110 per cent credit to affected customers," Cook-Auckram said.

"It actually made me feel better at the time even though I felt a little bit pressured to rebook because I couldn't get my refund. 

“In July, I contacted my agent again because it was rescheduled for August and it was, again, looking increasingly unlikely.

"She informed me again that I couldn't get a refund and that I could get a 24-month credit from August 2020.”

She said she was reassured by STA at the time that her credit was safe. 

1 NEWS has seen emails from STA to Cook-Auckram supporting these claims. Numerous other travellers have also reached out to 1 NEWS and said they were in a similar situation.

Since hearing of STA going into voluntary administration, Cook-Auckram said she had tried multiple times to get her money back through her bank and through her airline and travel suppliers, with little luck. 

Deloitte’s David Webb and Colin Owens were appointed as administrators on August 24. Three days before, Swiss-based STA Holdings AG, STA’s parent company, announced it was filing for insolvency.

In a statement to 1 NEWS, Deloitte said more than 200 creditors attended its initial creditors’ meeting. It said the list of the company’s creditors was growing. 

In total, more than $7 million was owed by STA Travel Group, which includes STA Travel (NZ) Ltd, IEP and NNS. 

Deloitte said its priority as administrators was to get data and information to continue investigations “with a view to understanding what is possible to help affected parties”. It said it was exploring its options under various Government support schemes to see if there was any further support available for those impacted. 

Another creditors’ meeting is set to take place at the end of this month to decide the future of STA Travel, including voting on whether it goes to formal liquidation.

Multiple attempts by 1 NEWS to contact STA Travel have been unsuccessful.

Jessica Wilson, Head of Research Consumer NZ, said it was unlikely customers would get their money back from the travel company as they were unsecured creditors. She said Consumer NZ had been fielding daily calls from STA customers, some thousands of dollars out of pocket.

She said complaints about the STA’s refund policy dated back to March when it was alleged STA was not passing on the refunds it had been getting from airlines back to customers. 

“It did subsequently change that policy,” Wilson said. 

“But, in the last couple of months, the issues that have been coming up are consumers who are entitled to their money back being told by STA they will get it. 

“But, that’s obviously not happening and the financial problems of the company have contributed to that.”

Wilson said because STA Travel wasn’t part of the Travel Agents' Association New Zealand which had some financial guarantees to pay for its members, refunds were even less likely.

She also said it was “very unlikely, given the circumstances of the company going into liquidation and the state of the travel industry at the moment” that STA Travel could get back up and running. 

Some consumers may find they are unable to get chargebacks from their banks or travel suppliers if they had already refunded STA travel, Wilson said.

“It might be possible that the money will be sitting with the administrators.”

Wilson said changes to legislation could help to prevent similar situations in the future.

“One key change that is needed is to ensure that when travel or flights are cancelled, consumers get their money back,” she said.

“Travel agents would have been refunded early on and passed that money back to consumers. The issue we've had with our legislation is that it doesn't require Air New Zealand to refund in cases where flights are cancelled for reasons outside the airline's control.

“In the case of travel agents, if they were required to contribute to a financial guarantee scheme, consumers would have much better protection.”

As for the Government’s announcement on Tuesday that it would incentivise travel agents to return customers’ money back by paying them a percentage on top of the refund, Wilson said while not applicable to STA as it was in administration, she was hopeful it would make a difference for other travellers. 

Officials estimate about $700 million of New Zealanders’ money is locked up because of travel cancellations. (Source: Other)

A Commerce Commission spokesperson also confirmed to 1 NEWS it had opened an investigation into STA Travel’s New Zealand arm “over alleged misrepresentations as to rights to refunds”.

“However, we note that the company is no longer trading. So, we are looking at whether any further action is appropriate,” the spokesperson said.

The spokesperson said while it had not issued advice to consumers specific to STA Travel, it had issued general guidance for people whose travel had been affected due to the pandemic and urged creditors to check Deloitte’s website . 

A Ministry of Business, Innovation and Employment spokesperson also advised people who had made bookings with local travel agents who have since become insolvent to contact suppliers, airlines and banks directly about refunds or credits. 

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sta travel wellington

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How to get to STA Travel in Willis Street-Cambridge Terrace by bus or train?

Directions to sta travel (willis street-cambridge terrace) with public transport.

The following transport lines have routes that pass near STA Travel

How to get to STA Travel by bus?

Click on the bus route to see step by step directions with maps, line arrival times and updated time schedules.

From Scorching Bay, Inlet-Wellington Harbour

From karaka bays, karaka bay-worser bay, from days bay wharf, inlet-wellington harbour, from nzta traffic operations centre wellington, johnsonville east, from new world, paparangi, from koru house, petone central, from petone, petone central, from petone station park & ride, korokoro, from pinkerton park, newlands north, from speight's ale house petone, petone central, how to get to sta travel by train.

Click on the train route to see step by step directions with maps, line arrival times and updated time schedules.

Bus stops near STA Travel in Willis Street-Cambridge Terrace

  • Willis Street at Flagstaff Lane, 1 min walk, VIEW
  • Victoria Street at Dixon Street, 4 min walk, VIEW
  • Ghuznee Street at Willis Street, 4 min walk, VIEW
  • Ghuznee Street at Victoria Street, 5 min walk, VIEW
  • Manners Street at Cuba Street - Stop B, 5 min walk, VIEW
  • Willis Street at Grand Arcade, 6 min walk, VIEW
  • Jervois Quay at Frank Kitts Park, 11 min walk, VIEW
  • Salamanca Road at the Terrace, 13 min walk, VIEW

Ferry stations near STA Travel in Willis Street-Cambridge Terrace

  • Queens Wharf, 30 min walk, VIEW

Cable Car stations near STA Travel in Willis Street-Cambridge Terrace

  • Lambton Quay - Cable Car Station, 30 min walk, VIEW

Bus lines to STA Travel in Willis Street-Cambridge Terrace

  • 7, Kingston - Stop A, VIEW
  • 17, Kowhai Park - Mitchell Street, VIEW
  • 25, Khandallah Village - Stop A, VIEW
  • 39, Island Bay Shops - Medway Street, VIEW
  • 625, Kowhai Park - Mitchell Street, VIEW
  • 18, Miramar - Newtown - Kelburn - Karori, VIEW
  • 21, Karori (Wrights Hill) - Kelburn - Courtenay Place, VIEW
  • 739, Wellington College - Kelburn - Karori (Wrights Hill), VIEW
  • 740, Wellington College - Kelburn - Karori, VIEW
  • 769, St Patrick’s & Wellington Colleges, Wellington High School - Northland - Wilton, VIEW
  • 791, Karori - Kelburn - St Patrick's & Scots Colleges, VIEW
  • 677, Island Bay - Kingston - Kelburn - Marsden School, VIEW
  • 736, Karori (Wrights Hill) - Kelburn - Wellington College, St Mark's & Wellington High Schools, VIEW
  • 737, Karori - Kelburn - Wellington College & Wellington High School, VIEW
  • 741, Karori - Kelburn - Wellington College, VIEW
  • 768, Mairangi - Wellington, St Patrick's & Rongotai Colleges, VIEW
  • AX, Airport Express (Wellington - Airport), VIEW
  • 1, Johnsonville West/Churton Park/Grenada Village - Island Bay, VIEW
  • N1, After Midnight (Wellington - Island Bay - Houghton Bay - Lyall Bay), VIEW
  • 2, Karori - Wellington - Hataitai - Miramar/Seatoun, VIEW

What are the nearest stations to STA Travel?

The nearest stations to STA Travel are:

  • Willis Street at Flagstaff Lane is 10 meters away, 1 min walk.
  • Victoria Street at Dixon Street is 238 meters away, 4 min walk.
  • Ghuznee Street at Willis Street is 285 meters away, 4 min walk.
  • Ghuznee Street at Victoria Street is 308 meters away, 5 min walk.
  • Manners Street at Cuba Street - Stop B is 348 meters away, 5 min walk.
  • Willis Street at Grand Arcade is 380 meters away, 6 min walk.
  • Jervois Quay at Frank Kitts Park is 812 meters away, 11 min walk.
  • Salamanca Road at the Terrace is 950 meters away, 13 min walk.
  • Queens Wharf is 2303 meters away, 30 min walk.
  • Lambton Quay - Cable Car Station is 2330 meters away, 30 min walk.

Which bus lines stop near STA Travel?

These bus lines stop near STA Travel: 1, 24, 3, 83.

Which train lines stop near STA Travel?

These train lines stop near STA Travel: HVL, JVL.

What’s the nearest bus stop to STA Travel in Willis Street-Cambridge Terrace?

The nearest bus stop to STA Travel in Willis Street-Cambridge Terrace is Willis Street at Flagstaff Lane. It’s a 1 min walk away.

What’s the nearest ferry station to STA Travel in Willis Street-Cambridge Terrace?

The nearest ferry station to STA Travel in Willis Street-Cambridge Terrace is Queens Wharf. It’s a 30 min walk away.

What’s the nearest cable car station to STA Travel in Willis Street-Cambridge Terrace?

The nearest cable car station to STA Travel in Willis Street-Cambridge Terrace is Lambton Quay - Cable Car Station. It’s a 30 min walk away.

What time is the first bus to STA Travel in Willis Street-Cambridge Terrace?

The N2 is the first bus that goes to STA Travel in Willis Street-Cambridge Terrace. It stops nearby at 03:00.

What time is the last bus to STA Travel in Willis Street-Cambridge Terrace?

The 1 is the last bus that goes to STA Travel in Willis Street-Cambridge Terrace. It stops nearby at 23:34.

What time is the first ferry to STA Travel in Willis Street-Cambridge Terrace?

The QDF is the first ferry that goes to STA Travel in Willis Street-Cambridge Terrace. It stops nearby at 10:15.

What time is the last ferry to STA Travel in Willis Street-Cambridge Terrace?

The QDF is the last ferry that goes to STA Travel in Willis Street-Cambridge Terrace. It stops nearby at 17:30.

What time is the first cable car to STA Travel in Willis Street-Cambridge Terrace?

The CCL is the first cable car that goes to STA Travel in Willis Street-Cambridge Terrace. It stops nearby at 08:30.

What time is the last cable car to STA Travel in Willis Street-Cambridge Terrace?

The CCL is the last cable car that goes to STA Travel in Willis Street-Cambridge Terrace. It stops nearby at 18:05.

How much is the train fare to STA Travel?

The train fare to STA Travel costs about $1.00 - $4.50.

How much is the bus fare to STA Travel?

The bus fare to STA Travel costs about $0.46 - $2.01.

See STA Travel, Willis Street-Cambridge Terrace, on the map

STA Travel map

Public Transit to STA Travel in Willis Street-Cambridge Terrace

Wondering how to get to STA Travel in Willis Street-Cambridge Terrace, New Zealand? Moovit helps you find the best way to get to STA Travel with step-by-step directions from the nearest public transit station.

Moovit provides free maps and live directions to help you navigate through your city. View schedules, routes, timetables, and find out how long does it take to get to STA Travel in real time.

Looking for the nearest stop or station to STA Travel? Check out this list of stops closest to your destination: Willis Street at Flagstaff Lane; Victoria Street at Dixon Street; Ghuznee Street at Willis Street; Ghuznee Street at Victoria Street; Manners Street at Cuba Street - Stop B; Willis Street at Grand Arcade; Jervois Quay at Frank Kitts Park; Salamanca Road at the Terrace; Queens Wharf; Lambton Quay - Cable Car Station.

Bus:  1 ,  24 ,  3 ,  83 ,  7 ,  17 ,  25 ,  39 ,  625 ,  18 ,  21 ,  739 ,  740 ,  769 ,  677 ,  736 ,  737 ,  741 ,  768 . Train:  HVL ,  JVL . Cable Car:  CCL . Ferry:  QDF .

Want to see if there’s another route that gets you there at an earlier time? Moovit helps you find alternative routes or times. Get directions from and directions to STA Travel easily from the Moovit App or Website.

We make riding to STA Travel easy, which is why over 1.5 million users, including users in Willis Street-Cambridge Terrace, trust Moovit as the best app for public transit. You don’t need to download an individual bus app or train app, Moovit is your all-in-one transit app that helps you find the best bus time or train time available.

For information on prices of bus and train, costs and ride fares to STA Travel, please check the Moovit app.

Use the app to navigate to popular places including to the airport, hospital, stadium, grocery store, mall, coffee shop, school, college, and university.

STA Travel Address: 99 Willis St street in Willis Street-Cambridge Terrace

Attractions near STA Travel

How to get to popular attractions in willis street-cambridge terrace with public transportation, get around wellington by public transport.

Travelling around Wellington has never been so easy. See step by step directions as you travel to any attraction, street or major public transport station. View bus and train timetables, arrival times, service alerts and detailed routes on a map, so you know exactly how to get to anywhere in Wellington.

When travelling to any destination around Wellington use Moovit's Live Directions with Get Off Notifications to know exactly where and how far to walk, how long to wait for your line , and how many stops are left. Moovit will alert you when it’s time to get off — no need to constantly re-check whether yours is the next stop.

Wondering how to use public transport in Wellington or how to pay for public transport in Wellington? Moovit public transport app can help you navigate your way with public transport easily, and at minimum cost. It includes public transport fees, ticket prices, and costs. Looking for a map of Wellington public transport lines? Moovit public transport app shows all public transport maps in Wellington with all Bus, Train, Ferry and Cable Car routes and stops on an interactive map.

Wellington has 4 transport type(s), including: Bus, Train, Ferry and Cable Car, operated by several transport agencies, including Tranzit Coachlines, NZ Bus, Metlink Rail, Mana Coach Services Limited, Uzabus, East By West Ferry, Wellington Cable Car, Uzabus (Horizons)

Public transport routes with stations closest to STA Travel in Willis Street-Cambridge Terrace

Bus lines with stations closest to sta travel in willis street-cambridge terrace, willis street at flagstaff lane, victoria street at dixon street, ghuznee street at willis street, ghuznee street at victoria street, ferry lines with stations closest to sta travel in willis street-cambridge terrace, queens wharf, cable car lines with stations closest to sta travel in willis street-cambridge terrace, lambton quay - cable car station.

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Services offered since 2013

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STA Travel opening hours In Wellington, NZ

All stores sta travel in wellington: 4, sta travel wellington, wellington.

130 CUBA STREET

99 WILLIS STREET

100 COURTENAY PLACE

STA Travel KELBURN PARADE, Wellington

VICTORIA UNIVERSITY

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sta travel wellington

Beach House & Kiosk

Café · $

"Good food with outdoor seating and a nice view of the ocean"

Tony R.

Scorch-O-Rama

497A Karaka Bay Rd

"Nice Havana coffee at a great beachfront location. Be prepared for it to be super busy in the weekends but still great service"

Rachel C.

Restaurant · $$

161 Cuba St

"One of the best breakfasts I’ve had - not just in the country, but period. The eggs and coffee are perfection."

Sonja P.

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sta travel wellington

Opening-Hours - Opening Times nearby

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About STA Travel

Alternatives to sta travel, opening hours for nearest sta travel in wellington, travel sta travel , 25 queen street , exeter.

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Regular Opening Hours (Not valid during holidays!):

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STA Travel Wellington opening hours

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COMMENTS

  1. STA Travel Wellington

    STA Travel Wellington - Facebook

  2. STA TRAVEL

    Sta Travel in Wellington, reviews by real people. Yelp is a fun and easy way to find, recommend and talk about what's great and not so great in Wellington and beyond. ... You could be the first review for Sta Travel. Filter by rating. Search reviews. Search reviews. Business website. statravel.co.nz. Phone number. 04 385 0561. Get Directions.

  3. STA Travel Wellington opening hours, 100 COURTENAY PLACE

    Please note that the information for STA Travel In Wellington, 100 COURTENAY PLACE and all other Stores is for reference only. It is strongly recommended that you get in touch with the Store +64 4 385 4917 before your visit to double-check the details and other questions you may have.

  4. STA Travel Wellington opening hours, 99 WILLIS STREET

    99 WILLIS STREET, Wellington, 6012, New Zealand. [email protected] +64 4 499 2162 +64 4 499 1017. Please note that the information for STA Travel In Wellington, 99 WILLIS STREET and all other Stores is for reference only. It is strongly recommended that you get in touch with the Store +64 4 499 1017 before your visit to double ...

  5. STA Travel Wellington opening hours, VICTORIA UNIVERSITY

    Please note that the information for STA Travel In Wellington, VICTORIA UNIVERSITY and all other Stores is for reference only. It is strongly recommended that you get in touch with the Store +64 4 499 5032 before your visit to double-check the details and other questions you may have.

  6. STA Travel, Wellington, 130 Cuba Street

    STA Travel, Wellington . Call. 04-385 0561. Directions. STA Travel . 130 Cuba Street, Te Aro, Wellington, 6011. 04-385 0561 . 04-385 8170 . Additional Phone Numbers. 0800 782 800 [email protected] Edit the information displayed in this box. ... Be the first to write a review for STA Travel! Share your experience!

  7. STA Travel

    Wellington; STA Travel Travel Agents and Brokers in Wellington area. Based on 1 review. Open now Check Opening Hours. Contact name No contact name yet. Edit or Remove; Our address 130 Cuba Street, Wellington 6011, North Island, New Zealand Edit. Our phone(s) 04 385 0561 0800 782 800 Edit. Our fax No fax number yet.

  8. STA Travel in Wellington, England

    2 reviews for STA Travel | Travel Agent in Wellington, England | Ring customer service 0800501501.

  9. Kiwi travellers fighting for their money back as collapsed STA Travel

    Wellington woman Liana Cook-Auckram was meant to go on a trip of a lifetime to the Middle East after graduating from university. But now, she's struggling to get the $8000 she spent for the trip back from travel agency STA Travel. "This is just a ridiculously stressful situation under the current climate of Covid-19," she said.

  10. STA Travel in Wellington NZ

    ᐅ Best Travel Agents and Brokers service in Wellington Wellington New Zealand. Top services: Travel Insurance, Tours, Ticketing, Hotel Accommodations, Design Your Own, Booki. in Te Aro, Wellington City. ... Travel Agents and Brokers; Wellington; STA Travel Travel Agents and Brokers in Wellington area. Based on 1 review.

  11. STA Travel Wellington opening hours, 100 COURTENAY PLACE

    STA Travel opening hours in Wellington, 6011 6011 100 COURTENAY PLACE Wellington , nz [email protected] , FAX +64 4 385 4925 , +64 4 385 4917

  12. STA Travel, Wellington, 105 Willis Street

    22 WILLESTON STREET 6011 Wellington 04 472 8661. Harbour City United Travel. 510 m. Details Website About Us Events Travel Insurance. 108 The Terrace 6011 Wellington 04-472 4294. Check STA Travel in Wellington, 105 Willis Street on Cylex and find ☎ 04-499 1..., contact info, ⌚ opening hours.

  13. How to get to STA Travel in Willis Street-Cambridge Terrace by ...

    Directions to STA Travel (Willis Street-Cambridge Terrace) with public transport. The following transport lines have routes that pass near STA Travel. Bus: 1 3 52 83; ... Inlet-Wellington Harbour 52 min; How to get to STA Travel by Train? Click on the Train route to see step by step directions with maps, line arrival times and updated time ...

  14. 5 Best Travel Agencies in Wellington

    Address: 26 Brandon Street, Wellington Central, Wellington 6011. Phone: (444) 963-010. Website: www.houseoftravel.co.nz. REVIEWS: "Friendly helpful staff that make you feel welcome. Each member listens and attends to your needs, coming up with great solutions with quotes." -Martin Dodd.

  15. STA Travel Wellington opening hours, 130 CUBA STREET

    Please note that the information for STA Travel In Wellington, 130 CUBA STREET and all other Stores is for reference only. It is strongly recommended that you get in touch with the Store +64 4 385 0561 before your visit to double-check the details and other questions you may have.

  16. STA Travel

    11:00am-05:00pm. Closed now. Opens in 8 Hr 35 Min. Services offered since 2013. No services selected yet. Expertised in Travel Agents and Brokers. Travel Insurance, Tours, Ticketing, Hotel Accommodations, Design Your Own, Booking. Areas serviced. we are providing services in Te Aro, Wellington City.

  17. STA Travel Wellington opening hours

    All stores STA Travel in Wellington: 4 Time in New Zealand: 00:14:11. STA Travel WELLINGTON, Wellington. 130 CUBA STREET. Opens at 09:00 today. STA Travel WELLINGTON, Wellington. 99 WILLIS STREET. Opens at 09:00 today. STA Travel WELLINGTON, Wellington. 100 COURTENAY PLACE. Opens at 09:00 today.

  18. STA Travel Opening hours in NZ

    STA Travel in NZ has 13 stores in 8 Towns. Most of them are located in Wellington (4 stores), Auckland (3 stores), Christchurch (1 store), Dunedin (1 store) and Hamilton (1 store).

  19. Rebecca Noble

    Travel Advisor at STA Travel · Experience: STA Travel · Education: Upper Hutt College · Location: Wellington. View Rebecca Noble's profile on LinkedIn, a professional community of 1 billion members.

  20. STA Travel (Now Closed)

    See 3 photos from 6 visitors to STA Travel.

  21. STA Travel, Wellington, 106 Courtenay Place

    STA Travel, Wellington . Call. Route. STA Travel . 106 Courtenay Place, Wellington, 6011. 04-385 4917 -Main. 04-385 4925 -Fax [email protected] Edit the information displayed in this box. Opening Hours . Opening hours set on 5/04/2020 . ... Send an e-mail enquiry to STA Travel

  22. Opening hours for nearest Sta Travel in Wellington

    Opening Hours for Sta Travel in wellington. Find opening hours to Sta Travel near me. Closing times when nearest shop is open and closed on weekdays, weekends, holidays, late night and Sunday shopping. ... STA Travel is a travel agency focusing on students, young people and explorers who want to travel with a budget. Affordable travel to exotic ...

  23. STA Travel Wellington opening hours

    STA Travel Wellington Read more. 655.6 m - Wellington, VICTORIA UNIVERSITY. STA Travel Christchurch Read more. 306.4 km - Christchurch, 129 RICCARTON RD. STA Travel Hamilton Read more. 391.6 km - Hamilton, 1 KNIGHTON ROAD. STA Travel Mt Wellington Auckland Read more.