norwegian cruise line web check in

Check-In for Large Groups Online  Check-In MyNCL Account Procedures Online Check-In Photo Upload Process E-Muster Drill-Fleetwide OCI Walkthrough - Click on the File Top Right Due to government requirements and Norwegian Cruise Line’s health and safety protocols, all guests must provide Norwegian Cruise Line with key personal information prior to sailing.  Online Check-In MyNCL Account Procedures: Guests, who have a MyNCL account, can log in @  www.ncl.com and fill out the appropriate information for the online check-in.

New Guests who do not have a MyNCL Account:

Click on “Register” on the upper right-hand side of the home screen @   www.ncl.com   to create an online account. Guests must fill in the requested information exactly as it appears on their reservation. Once logged in, "Online Check-In" will be on the right-hand side of the page.

Guests must be 18 years of age or older to complete the online check-in.

Note :  Releasing e-docs for reservations with only minors in the stateroom is no longer available. Please advise the guest that they can complete their check-in at the pier. 

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Online Check-In Photo Upload Process: Once a guest has reached step 7 during Online Check-in, guests are required to upload a security photo. If a guest encounters an issue, after two failed attempts to upload a photo, the guest will receive the following message:  

“The photo you uploaded could not be validated by our system.  As such, your photo will be taken upon your check-in at the port on embarkation day.  You may proceed with completing your online check-in.”

The guest will then continue through the OCI process and will be able to access e-docs once the remaining OCI steps have been completed. Upon arrival to the port on the day of embarkation, their picture will be taken while completing the check-in process at the port.

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As of November 22, 2021, online check-in will ONLY be available to start and complete once a reservation is between 21 days - 3 days prior to sailing.

• Guests are no longer able to start their online check-in outside of 21 days prior to sailing. As a reminder, online check-in is not available to complete once a reservation is within 3 days of the sail date.
• Guests who FULLY complete their online check-in prior to 3 days/ 72 hours before their sail date, can now access and download their e-docs via their MyNCL account and/or the Cruise Norwegian mobile app anytime through and including the day of sailing .

Please view the attached My NCL Account and OCI Walk Through to assist while guiding guests on how to create their account and/or complete their online check-in. 

Guests having issues accessing or creating their MyNCL Account should contact Digital Guest Experience at 866.625.1160 -  Monday - Friday/ 9 am - 6 pm EST.

E-Muster Drill - Fleetwide:   As of April 01, 2023 the E-Muster Drill must be done thru the guests' online check-in. Guests must complete their online check-in and review the muster drill before their online check-in is complete.

• If guests are traveling with small children, once onboard guests need to request a child or infant-sized lifejacket from their stateroom steward.
• Assigned Evacuation Team Members directs guests to the assembly stations.
• For groups of 100 guests or more: the group leader should contact the Special Events team at [email protected]
• It will be the responsibility of the Travel Agent/ Group Leader to work with the pier manager for location drop off and timing
• For groups of less than 100 guests: each guest is required to complete their online check-in and if possible, select the same pier arrival time.
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Online Check-In - MyNCL

Online check in procedures for guests including e-muster drill & check in for large groups. nov 16, 2023 • knowledge.

Nov 16, 2023 404 KB pdf

Nov 16, 2023 3.5 MB pdf

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Web Check In

By gmbhardy , October 27, 2021 in Norwegian Cruise Line

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Would someone please walk me through the process. I couldn’t find earlier posts. Thanks.

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Using a computer or an APP?

On computer,  https://www.ncl.com/

In upper right hand corner you should see your cruise date.

Select, then, View Vacation Summary.

Within the blue area you should see "Check-In Online" (click on that).

There you should see tabs for each passenger.  Select yours, and it will take you to 1) Personal Information.  Complete every line item.

2) Go to Contact Information. Complete every line item.

3) Go Proof of Citizenship. Complete every line item.

4) Traveler Information. Complete every line item.

5) Vacation Add-Ons. Complete every line item.

6) Onboard Payment Preferences. Complete every line item.

7) Health & Safety.   *** Complete as many as possible...  You might have to return to finish your required input!!!

😎   Guest Ticket Contract & Privacy Policy (LOTS to read and understand)

YOU are quite likely to need to return to complete #7!

Here is an NCL link that might be helpful...

https://www.ncl.com/prepare-for-your-cruise/2021#online-check-in

(The items that show in blue within the text above) are other links that you might want to use.)

Yes. Item #7 is the key. We have tried many times to enter and re-enter info, verify and re- upload photos using both computer and app. but no luck to get to 100% complete.  We will have to call technical support based on chat with an agent. 

9 minutes ago, wen_c82 said: Yes. Item #7 is the key. We have tried many times to enter and re-enter info, verify and re- upload photos using both computer and app. but no luck to get to 100% complete.  We will have to call technical support based on chat with an agent. 

I agree!  It can be a bit challenging to upload the photo unless you have it sized correctly.  We finally got that figured out and photos are loaded.  However, we will still need to revisit #7 a few times before our cruise, especially since protocols seem to continually change!

seemoreroyals

38 minutes ago, wen_c82 said: Yes. Item #7 is the key. We have tried many times to enter and re-enter info, verify and re- upload photos using both computer and app. but no luck to get to 100% complete.  We will have to call technical support based on chat with an agent. 

I went through this process last night and was able to complete all that I was able to given that my cruise is still 40 days away.  Once I input all I was able to I noticed my check in process was only 84% complete. 

I contacted CAS and was told that once my scheduled cruise had reached the 20 day mark I would receive an email with instructions to finish section 7 of the check-in.  They told me at that point I would be scheduling an appointment time when arriving at port and instructions to watch a muster station video.  

In regards to pictures required in sect 7,  that stumped me at first as well.  Luckily for me, I realized my google chrome laptop could take pictures, and I followed the instructions and was able to take pictures and complete that as well.  

If you look back to yesterday I started a thread with a few responses that may be helpful on this very topic we are discussing.  In it there is a post by @BirdTravels with instruction on how to download pictures if you have a computer that is not capable of taking photos.  

Hope this helps.

PS - Title of my thread was "NCL Online Check-In".

I uploaded my photo, it was accepted, no issue.  When I got to the port to check in, they took another photo anyway.  When I asked why, they said it was so security had a photo for verification.  So wondering why the need to go through all the hassle of loading a picture in the first place.

The secret to uploading a photo to question 7 is use your computer or hand held device.  Attempting to up load a picture from a file does not work for me.  As soon as I used my computer while updating the check in, no issue.

On the printing of documents.  It will only go to 100% when you get to 21 days to cruise at that time, they will have you do some other issues focusing on safety.  Finally, I had to go back to my guests several times to re-submit their travel information.  We are coming in a day early using our own airfare but it still needed to be done again.  

I hope my experiences have helped some.  I know how frustrating it is to go to technical support. 

Thanks everyone for all the info, it’s sincerely appreciated!

@seemoreroyals  thanks for the detailed information, I will wait for 20 day mark (32 days now) and hopefully all will be smooth. At least we received our luggage tags in the mail today! What a surprise, we haven’t received any tags for many years now.

This should be a sticky!

I used my Passport photo stored on my phone and PC. This way pic matches passport.

Stay Safe! 

7 hours ago, wen_c82 said: @seemoreroyals  thanks for the detailed information, I will wait for 20 day mark (32 days now) and hopefully all will be smooth. At least we received our luggage tags in the mail today! What a surprise, we haven’t received any tags for many years now.

I got luggage tags for the cruise I just took - but I bid on an upgrade, so wasn't able to use the tags they sent.  I'm wondering if everyone is getting tags or if it was a new perk - I was platinum for this cruise and I know they say they are trying to find ways to make up for some of the platinum perks lost due to covid - like ship tours.

On 10/27/2021 at 2:13 PM, julig22 said: I uploaded my photo, it was accepted, no issue.  When I got to the port to check in, they took another photo anyway.  When I asked why, they said it was so security had a photo for verification.  So wondering why the need to go through all the hassle of loading a picture in the first place.  

Just use your computer. Stare at camera until face is centered, no upload required.

And you can't complete the health checkin until after day 21. 

I had problems getting the green check mark for #7 (I was at the 21 day mark). Called and I had to re-verify my email even though I did when I first entered it awhile ago. Another person on the RC had to re-verify their phone number. Just FYI. 

23 hours ago, dobiemom said: I had problems getting the green check mark for #7 (I was at the 21 day mark). Called and I had to re-verify my email even though I did when I first entered it awhile ago. Another person on the RC had to re-verify their phone number. Just FYI. 

Thanks so much for this info.  I was going nuts trying to complete check-in for my husband and all I needed to do was re-verify his email and cell phone.  It was about to drive me nuts.  

I actually think the most frustrating part was that the error messages I did get were not actually the "errors" I had to fix.  On the upside, I did get a 10am arrival time despite all the problems.  

Katieniesen

On 10/29/2021 at 5:04 AM, dobiemom said: I had problems getting the green check mark for #7 (I was at the 21 day mark). Called and I had to re-verify my email even though I did when I first entered it awhile ago. Another person on the RC had to re-verify their phone number. Just FYI. 

Thank you for posting this!! I've been trying to figure out why I can't get past #7 when I've done ALL the things!  Just reverified my email and now I'm 100% checked in

Just finally   completed our Check In. This is not the most User Friendly Check In. Make sure you add your Photo even if   you already added it, reverify your email address and phone numbers. Check all blocks, register for your C19 test, watch video, etc. It took me 3 tries to get totally accepted. Now to wait until ? to print docs. 

Stay Safe! Happy Halloween! 

21 minutes ago, Oxo said: Just finally   completed our Check In. This is not the most User Friendly Check In. Make sure you add your Photo even if   you already added it, reverify your email address and phone numbers. Check all blocks, register for your C19 test, watch video, etc. It took me 3 tries to get totally accepted. Now to wait until ? to print docs.  Stay Safe! Happy Halloween! 

What sailing are you on? I ask because I've done everything but still no check mark for #7. I re-added email, phone and photo again today. I was assuming I couldn't complete the Health step until within 21 days? I will be on 11/28 Encore sailing

52 minutes ago, NRWPA said: What sailing are you on? I ask because I've done everything but still no check mark for #7. I re-added email, phone and photo again today. I was assuming I couldn't complete the Health step until within 21 days? I will be on 11/28 Encore sailing

Yes, 21 days. 

54 minutes ago, NRWPA said: What sailing are you on? I ask because I've done everything but still no check mark for #7. I re-added email, phone and photo again today. I was assuming I couldn't complete the Health step until within 21 days? I will be on 11/28 Encore sailing

Nov 20. Can't do anything on Health until 21 days or less.

Thank you both . I received a letter from NCL that said my edocs would be ready 21 days before the cruise but only said if I hadn't completed check in already I should do that and not a word about the health portion of the check in. I'm booked with 3 different cruise lines in November and none of them explains their process very well. Your help is much appreciated!

Sue Do-Over

The 21 day threshold seems to be scheduling your at-the-pier COVID test.

In Step 7, right below uploading your picture is a link to book your test.

You'll be transferred to a special page on the CVS website, with a 'guest reference number' pre-populated.  It is NOT your Latitudes or Reservation number, but a code used to match up tests.

Fill in name, address, DOB, dates of your vaccines, and a few yes/no questions about symptoms.  It does NOT ask for insurance info, but WILL send results to your own doctor if you like.

Be sure to click YES to release your test results (the last question).  It doesn't specifically say 'to NCL', but you have to actively release the info under HIPAA for CVS to transfer it.   Assume that the # of positive/negative tests is reported to local Board of Health, whether you click the Yes or not.

At the pier:

Another thread said that the Guest Reference Number is what gets posted on a video board as your test is confirmed/cleared at the pier.   They suggest snapping a photo as appears, because the video board is ahead of the NCL app.   Show the photo or App to the wristband lady to get cleared to go back to check-in and finish up.

Sand and Seas

Thanks to everyone for this thread!  Marking our calendar for 21 days...

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Register and Print Your E-Documents & Boarding Pass at NCL.com

Please check your inbox for the email confirmation from Ignite Cruises containing your Norwegian Reservation Number. This NCL Reservation # is needed in order to register and login at NCL.com to complete your online check-in, and print out your Norwegian eDocuments, which includes your Boarding pass. Online check-in must be completed at least 24 hours prior to the sail date. You can also book specialty dining and shore excursions here after checking-in. If you have not received this information, please contact Ignite as soon as possible. 

• If you’ve sailed onboard Norwegian in the past, login to NCL.com here: https://www.ncl.com/login. If this is your first cruise on Norwegian, register for a new account here: https://www.ncl.com/register. NOTE: if you are having trouble registering or logging into NCL.com, please contact NCL’s Technical Support at 1-866-625-1160. Ignite does not have access to your NCL.com login information.
• When searching for your reservation, you must use the NCL Reservation # (NOT the Ignite Cruises one) select your Sail Date (make sure to use the correct format), and select your Ship.
• After you have successfully logged in, you may review your reservation details by clicking Vacation Summary, then completing your check-in by clicking Start Check-In and entering the requested information. NOTE: The Lead Guest in your cabin may check-in for everyone in the cabin, or each guest can check-in separately.
• Once you’ve completed your check-in, please print a copy of your boarding pass (and one copy each for your cabinmates if you’ve checked in for them). NOTE: All guests in your cabin must be checked in before you will be able to print your boarding pass. Each guest must bring their eDocs to the port, as they will be required for entry into the terminal.
• If you are unable to download your eDocs after 24-48 hours from having everyone checked-in or have any issues during the check-in process, please call Norwegian at 1-800-327-7030.
• If you have issues with your NCL account: You can check-in and print your edocs without creating an NCL account or logging in here: https://www.ncl.com/oci

Please note: We can only assist you if you booked your cruise through our travel agency: Ignite Cruises

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