generali travel insurance sign in

• Business Partners

Your Travelers’ Peace of Mind & Safety is Our Business

We’re dedicated to providing valuable travel insurance, emergency assistance services and peace mind your customers deserve while traveling. Learn how becoming a travel insurance partner can benefit your business and your clients.

TRAVEL INSURANCE: WITH YOU EVERY STEP OF YOUR TRIP

Generali Travel Insurance℠ includes competitive coverages, 24/7 Emergency Assistance Services, Concierge Services and award-winning customer service. Learn how we can help protect your upcoming trip.

YOUR PARTNER IN PEOPLE-FIRST IDENTITY PROTECTION

Our identity protection is a powerful combination of advanced monitoring technology and award-winning customer service. Learn how this product can help you protect your customers and employees while meeting your business goals.

Beyond Life Insurance

With Beneficiary Companion, a life insurance policy enhancement, we take care of the administrative details involved in closing a loved one’s affairs, relieving some of the stress and allowing beneficiaries to focus on what matters most: healing. Learn how this product from Generali Global Assistance can increase customer loyalty and strengthen your life insurance offerings.

A Step Ahead of the Unexpected for 50 Years and Counting

Generali global assistance (gga) is in the business of helping people – your people. it’s a simple concept: our experts putting their knowledge to work for others around the globe. one person at a time. from travel insurance to identity theft protection, gga is a proven partner in reducing distress, providing peace of mind and above all, putting people first in times of need., the europ assistance (ea) group, which gga is proudly a part of, has been a leader in the assistance industry since its founding in 1963. the ea group is a division of the multinational generali group which for over 185 years has created a presence in 60 countries with over 76,000 employees. our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances. gga is the always behind the scenes offering our partner’s customers and employees expertise, support and peace of mind..

PRESS RELEASE

Generali global assistance champions us para-athlete, decoding summer wanderlust: americans seek authenticity in travel, americans keep travel options open this summer, generali global assistance appoints chief transformation officer, disruptive innovations, 300 million, customers assisted by the group in 2017, storm updates, 2018 activity report & statistics.

We’re proud to be part of the EA Group and Generali Family. Learn more about EA Group’s unparalleled experience and global reach in our annual Activity Report.

"I am in insurance, and quite amazed at how quickly the claim was handled and processed. Excellent service!"

Douglas c. from port chester, ny; generali travel insurance customer.

As the world’s largest individual crisis protection provider Generali Global Assistance understands that helping people in distress requires empathy and a truly human touch.

If you fit that description, and want to become part of a growing company and a winning team – making a difference in the lives of people every day – we want to hear from you.

Click to see our Corporate Website

Information note and consent regarding cookies - This website uses its own technical cookies and third party cookies (technical and profiling) in order to improve your browsing experience and provide you a service in line with your preferences. If you click on this banner or close this window or access any element underlying this banner, you'll provide consent regarding cookies. If you want to learn more or prefer to withdraw consent for all or some of these cookies read our Cookie Policy

Generali US Branch

Generali warranty services, generali consulting solutions, featured pages.

Global Positioning

Generali Group

Insurance Journal - Generali Launches U.S. Specialty Insu...

Reinsurance News - Generali US launches specialty insuran...

Generali Warranty Services Press Release

Stay in touch with Generali

Follow Generali Group on LinkedIn

Join us on Linkedin

• Credit cards
• View all credit cards
• Banking guide
• Loans guide
• Insurance guide
• Personal finance
• View all personal finance
• Small business
• Small business guide
• View all taxes

Generali Global Assistance Travel Insurance Review: Is it Worth The Cost?

Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Table of Contents

Generali Global Assistance plans and costs

Which generali travel insurance plan is best for me, how to choose a generali plan online, what isn’t covered with generali, generali insurance, recapped.

• Three plan options.
• Includes wide ranging COVID coverage.
• The premium plan includes pre-exisiting medical condition coverage.
• Rental car coverage only on highest cost plan.
• CFAR only covers 60% of travel costs (75% is found elsewhere).
• Baggage delay benefits don't kick in until 24 hours on the Standard plan.

More travelers than ever are considering travel insurance, but navigating the vast seas of insurance companies and coverage options can leave you feeling less than enthused about your next trip. But if you want to protect your investment, Generali Global Assistance is a notable provider. Here’s what to expect and the plans the company offers.

Generali offers three different plans (Standard, Preferred or Premium), depending on what type of trip you’re planning. Each offers a different level of coverage and benefits.

Generali plan cost

Here’s a closer look at what a standard coverage plan with Generali might cost. Let’s say you and your partner — two travelers in their thirties — are planning to take a roughly $4,000 trip from New York to Germany for one week.

For this itinerary, a Generali Standard plan would cost $144. Rental car coverage isn’t included, but you can add it to your plan for $63 for the week.

The Preferred level of coverage can be a good option for those traveling with expensive gear like golf clubs or skis. For the same sample itinerary, a Generali Preferred plan would cost $162, an $18 upgrade from Standard. Rental car coverage is also extra.

The Premium plan is designed for luxury travel or vacations with a high price tag. Notably, this plan includes rental car insurance for no extra fee. Also important to note that only the Premium plan offers coverage for pre-existing medical conditions . A Generali Premium plan for our sample itinerary would cost $217, a $55 upgrade from Standard.

» Learn more: How to cancel a flight with travel insurance

It’s important to choose the right coverage for you and your trip based on your needs and what each plan covers. So make sure to look at each carefully.

If you have pre-existing medical conditions, your best bet will be to stick with the Premium plan. It’s more expensive, but you’ll be covered no matter what medical issues arise on your trip.

The Standard plan is the only one with no coverage for accidental death and dismemberment during on-the-ground travel (air travel is covered, though).

If you’re traveling with sports equipment, you may want to opt for one of the top two tiers of coverage. Just make sure to accurately estimate how much your gear is worth to ensure you’re getting the coverage you need.

If your trip is worth more, you’re bringing more luggage, etc., consider more expensive coverage. That way, if something goes wrong, you, your possessions and plans are more fully protected.

When it comes time to get a quote and choose your travel insurance plan, you can do so on the Generali website. Type in trip details like destination, where you’re from, your age, the total cost of the trip and your travel dates. Quotes for all three tiers of plans will be presented.

Then, select add-ons like rental car insurance if you’re not opting for the Premium plan and start the checkout process.

Like many travel insurance policies, there are several incidents that aren’t covered by Generali travel insurance. Examples include injuries that result from mental disorders, pregnancy, injuries as a result of being under the influence of drugs or alcohol, or if you are flying an aircraft yourself.

Destination matters, too. As of publication, you can’t get coverage for travel to Belarus, the Crimea Peninsula, Cuba, Iran, North Korea, Russia, Syria or Ukraine. Also, you won’t be covered for anything that results from acts of war or civil disorder.

If you’re participating in extreme sports or activities like skydiving, mountain climbing or backcountry skiing, many benefits won’t be covered.

No matter what policy you choose, read the fine print before your buy, including everything that’s excluded from coverage. That will help ensure there are no surprises if your trip goes awry.

Generali provides three tiers of travel insurance for those who want to protect their nonrefundable trip expenses and/or who want to have a safety net in case their travels are disrupted or canceled.

Just like with any travel insurance policy, check to see if you’re already covered before you buy ( many travel credit cards offer travel insurance ), determine what kind of coverage you need and how much, and always read the details of what is and isn't included in coverage. That goes for policies available from Generali Travel Insurance as well as other providers.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

85,000 Earn 85,000 bonus points after spending $3,000 on purchases in the first 3 months from account opening.

This site requires that you have JavaScript enabled in order to provide you with the best user experience. Please see your device or browser settings to enable JavaScript or click here for instructions .

• Agent Login
• Product Details
• Travel Resources
• Agent Resources
• What Could Happen?
• Why Choose CSA?

Testimonials

• Freestyle/Freestyle Luxe
•     Packing List    
•     Frequently Asked Questions    
• Claims Information
• Claim Forms
• Required Claim Documents
• Agent Toolbox
• Frequently Asked Questions
• CSA Affiliate Program

Travel With Confidence. Travel With Us.

Get your free quote now.

Freestyle & Freestyle Luxe

• Coverage for pre-existing medical conditions (when certain conditions are met)
• Missed connection coverage
• Rental car damage coverage, with no deductible!

On Demand Medical Care

• Telemedicine services connects travelers instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate. With No Out-of-Pocket medical, if travelers get sick or injured, we can get them to a trusted provider and even handle the payment for acute treatments up to $1,000.

Client Testimonials

"Thank you so much. I really appreciate your consideration and the excellent service you provided for my case. I shall definitely use you for travel insurance the next time I travel."

– Abigail S. from Belmont, WA

Read other stories!

Talk to a Customer Representative

Call CSA toll-free at (800) 348-9505

Home | Terms of Use | Contact Us | Site Map | About CSA | Help | Privacy Policy | CCPA

Orders & Information (800) 348-9505 | Copyright © 2024 CSA Travel Protection ® , Company Code: 805-93

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures .

If you have a producer or agent code, enter it in the box above and click Submit to proceed.

Note: If you do not enter a producer/agent code, or wish to proceed by clicking Cancel, be advised the plan and pricing you choose may differ from the CSA product offered by your travel agent .

U.S. News takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

Generali Global Assistance

Learn about travel insurance plans offered through Generali Global Assistance and how they compare.

Generous coverage amounts for emergency medical expenses and evacuation

Customize your plan with select add-on coverages

Cancel for any reason (CFAR) coverage available with Premium plan

Preexisting conditions coverage available with Premium plan

Preferred pricing for families

CFAR coverage only reimburses at 60% and must be purchased within 24 hours of initial trip deposit

Baggage delay benefits require a minimum delay of 12 to 24 hours (depending on plan)

No annual plans

What Generali Global Assistance Is Known For

Generali Global Assistance keeps things simple by offering three main travel insurance plans for consumers: the basic Standard plan, the mid-tier Preferred plan and the Premium plan with superior coverage. These plans stand out in several areas, including their relatively high limits for emergency medical expenses and emergency medical evacuation, robust coverage amounts for travel delays, included concierge services, and 24-hour travel assistance.

The company's Premium plan offers the most coverage and highest policy limits by far, as well as access to several add-ons you can't purchase with other plans. For example, the Premium plan from Generali Global Assistance includes coverage for preexisting medical conditions, but only if travel insurance is purchased within 24 hours of making a final trip payment. This is unique from many other plans that cover preexisting conditions, which typically require you to purchase travel insurance within a few weeks of making an initial trip deposit instead.

This top-tier plan also includes rental car coverage automatically, and it's the only plan from Generali that lets consumers add on cancel for any reason (CFAR) travel insurance . With this type of insurance, individuals can cancel their trip for any reason and get part of their upfront costs back.

With CFAR coverage from Generali Global Assistance, however, travelers are only reimbursed up to 60% for prepaid travel expenses like airfare, hotels and tours. This is less than you'll get with many other travel insurance plans that let you buy CFAR coverage and reimburse at 70% to 80% of prepaid trip costs. Not only that, but you can only add CFAR coverage to a plan if you purchase travel insurance within 24 hours of making an initial deposit on your trip.

Generali Global Assistance Travel Insurance for Individual Trips

Generali Global Assistance offers three tiers of travel insurance protection to choose from. The basic Standard plan includes essential coverage with lower limits, and the Preferred and Premium plans offer more coverages with higher limits and more optional benefits.

The chart below highlights what you'll get with each of the travel insurance plans from Generali Global Assistance, plus the policy limits that apply.

  As you compare travel insurance plans from Generali Global Assistance, you should know about some of the fine print terms that can apply. The most important details are highlighted below:

• Baggage delays: This coverage doesn't kick in until at least 24 hours with the Standard plan, 18 hours with Preferred coverage and 12 hours with the Premium plan.
• Baggage insurance: Items lost in baggage without a receipt are reimbursed at 75% of actual cash value (not replacement value).
• Sporting equipment: Sports equipment that's lost or stolen in baggage without a receipt will be reimbursed at 75% of actual cash value (not replacement value).
• Sporting equipment delays: This coverage requires an 18-hour delay with the Preferred plan and a 12-hour delay with the Premium plan.
• Travel delay coverage: This protection kicks in after a 10-hour delay with Standard plans, a delay of eight or more hours with the Preferred plan, and a six-hour delay with the Premium plan.

Generali Global Assistance Travel Insurance Costs

Costs for travel insurance from Generali Global Assistance vary based on the plan you select, the number of travelers in a plan, the total cost for a trip, the age of travelers and other factors. To help you get an idea of how much you'll pay for a plan, we applied for travel insurance quotes for several different trips that cost between $2,500 and $14,000.

Generali Global Assistance is accredited with the Better Business Bureau, where it also has an A+ rating. However, the company has a very low average star rating of just 1.11 out of 5 stars across 300-plus user reviews on the platform. The company has also closed more than 500 customer complaints with the BBB in the last three years, 258 of which were resolved in the last 12 months.

Generali has a 4.57 rating out of 14,000-plus reviews on InsureMyTrip and a 4.33 rating out of about 4,500 reviews on Squaremouth. On Trustpilot, the company has an average star rating of 3.4 out of 5 stars across more than 400 reviews from past customers. Below, we listed examples of positive and negative user reviews from several platforms that show some of the best and worst attributes of the company.

I've used Generali Travel Insurance in South America and Japan

I've used Generali Travel Insurance in the past. I like the website purchase as it is straightforward and displays 3 options with clear coverage. It only asked a few questions to filter the individual to the right product. – Richard S. via Trustpilot

Generali Global Assistance Standard

Generali was professional and courteous. I had to file a medical cancellation claim and it was easy to file and was resolved very quickly. Generali was great and I would use them again. – Edward K. via InsureMyTrip

Policy: Standard

My experience with Global was very good. The only issue was a computer glitch in their new claim system. It was a little confusing at times but my claim agent was very helpful and helped me get through the process. They settled my claim much faster than I anticipated. It was overall, a good experience. – Katherine via Squaremouth

If I could give this company 0 stars I would. My wife went into labor and they refused to refund us our vacation rental booking because they didn't consider a woman going into labor as an emergency. We even talked to them before canceling and they told us to cancel the whole booking to get our full refund. This is a HORRIBLE company that needs to be investigated thoroughly. Shame on VRBO for using them as a travel insurance company. – Tanner B. via Better Business Bureau

If I could give zero stars I would

If I could give zero stars I would. I think the people (or bots) giving higher stars have not had to make a claim. I was diagnosed with AML and will be hospitalized for a month to receive a stem cell transplant and needed to cancel my trip. I have uploaded all the documentation they requested. I have not been able to talk to an actual person. I have tried 4 different phone numbers and sent emails to the suggested address only to get an automated response. This company is a complete scam! – Denise via Trustpilot

Why Trust U.S. News Travel

Holly Johnson is a travel writer who covers topics like travel insurance, family travel, all-inclusive resorts and cruises. She has researched travel insurance options for her own vacations and family trips to more than 50 countries around the world and has experience navigating the claims and reimbursement process. Johnson works alongside her husband, Greg, who sells travel insurance through their travel agency, Travel Blue Book .

Read more about Generali Global Assistance in:

• The Best Travel Insurance Companies
• The Cheapest Travel Insurance Companies
• The Best Travel Insurance for Europe
• The Best Travel Insurance for Mexico
• The Best Travel Insurance for Australia

800-874-2442

"Generali wins out among the best travel insurance companies for its happy combination of below average fees for above average travel coverage."

“My husband and I were really surprised by how very smoothly and quickly we received our check.”

“We were thrilled when we found out everything was being covered.”

“I will absolutely use this company to insure my future trips.”

Get Cruise Travel Insurance and Leave Your Worries on Land

Terms of Use   |  Privacy Policy   |   California Privacy Policy   |   Do Not Sell My Personal Information  | © Forbes Advisor, 2021

Trusted by over 6 million travelers every year

Copyright© 1997 - 2023 CSA Travel Protection DBA Generali Global Assistance & Insurance Services, Company Code: 805-93, Approval Code: A7301903

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures .

Compare Plans

Frequently Asked Questions

What destination do i select when getting a quote if i am spending the same number of days at each port.

When selecting a destination for your travel insurance quote, pick the location where you will spend the most time and choose the listed location nearest to your destination. If you are spending equal time at each port during your cruise, select whichever you are visiting first.

How does travel insurance work?

If something happen during your trip and you need to use your travel insurance, you’ll need to file a claim to be reimbursed. We have a page that explains how to start a claim , a great resource for learning more about the claims process.

Let’s say your baggage is delayed* and you need to buy clothes and toiletries, you would submit a claim to seek reimbursement. Travel insurance comes in handy in scenarios like this.

Oftentimes, travel insurance is offered when buying a cruise, airfare or booking a vacation rental. We encourage customers to pay attention to the fine print when considering insurance provided by travel suppliers. For example, a cruise line’s travel insurance may not pay cash to cover a cancelled or interrupted cruise, but instead offers credit towards a future cruise. If you prefer cash reimbursement, that’s reason to consider purchasing directly from a travel insurance provider instead.

We recommend bringing a print out of your plan documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the internet, you’ll still know what number to call and what instructions to follow.

* Baggage Delay coverage can only be claimed if the delay lasts for the amount of time specified in the  Schedule of Benefits

How Travel Insurance Can Help

Every voyage deserves the added protection of travel insurance designed with cruising in mind. Travel insurance can help protect your vacation investment from certain unforeseen events that could upset your travel plans and cost you. Trip insurance plans from Generali Global Assistance include coverages that are most important to cruise travelers.

Find the Plan That Fits Your Trip Best

There’s no better way to understand how travel insurance and assistance can help protect you and your trip than reading real life examples from fellow travelers.

When is the best time to get travel insurance?

We suggest you buy a travel insurance plan when you make your first trip payment, like airfare or a cruise. That way you have a long coverage period in case you need to cancel your trip. Later on, you can add coverage to the same plan for your hotel, tours and other pre-paid, non-refundable trip costs. It’s best to contact us to add coverage soon after you make new trip payments to be sure you have coverage for your full trip cost.

Sources: 1. Centers for Disease Control

sign up and keep track of your travel insurance events

Add to Address Book

The only way to be sure you receive all of your travel insurance information from Generali Global Assistance is to add [email protected]  to your email address book or safe sender list.

You can find instructions for common email service providers below: 

• Drag our email message into your Primary tab
• Select “Yes” when prompted to “do this for future messages from [email protected]”
• Press [email protected] in the “From” field
• Select “Add to Contacts”
• Click the yellow information bar in the email header
• Select “Add Sender to Safe Senders list”

Yahoo! Mail

• Click “+” next to our name
• Select “Add to Contacts” and save
• Click our name in the From field of the email preview pane
• Select “Add Contact” from the menu

Thank you for visiting csatravelprotection.com

As part of the worldwide Generali Group we have rebranded our travel protection plans to Generali Global Assistance, offering the same quality travel insurance, emergency assistance and outstanding customer service as you've come to rely on for the last 25 years. Welcome to our new website!

Final step before you're signed up

Please verify that you're human.