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SAP Concur Enhances Travel and Expense Management

The new booking experience in Concur Travel launched last August, featuring a consumer-grade user experience with a streamlined booking and checkout process.

Isaac M. O'Bannon

Mar. 21, 2024

SAP Concur held it’s Fusion 2024 conference in mid-March, and announced product developments and partnerships at the event.

The new booking experience in Concur Travel launched last August , featuring a consumer-grade user experience with a streamlined booking and checkout process. The new experience includes omni-search capabilities that automatically merge options for many locations, such as airports, city centers, or company locations, delivered by a robust travel ecosystem. It also offers increased global content coverage, including additional New Distribution Capability (NDC) content via the Sabre GDS, better imagery, and richer descriptions in one view.  The revamped Concur Travel delivers a modern, intuitive experience that is adaptable for web and mobile and tailored for the traveler.

Many TMCs agree the experience is much improved. According to Flight Centre Travel Group Global Manager of Travel Distribution Nicola Ping, “Flight Centre Travel Group believes that the evolution of the Concur Travel platform is a huge step forward in offering a retail-like experience for NDC air content in a corporate environment. Our partnership and collaboration with SAP Concur brings together the entire value chain to focus on delivering solutions that work in a complex travel ecosystem.”

At Fusion, we are announcing incremental content and features as part of the evolution of Concur Travel:

• In-app emissions data: Now, employees can further consider environmental impacts when booking through the replatformed Concur Travel. Through an integration with Thrust Carbon , one of the travel industry’s leading independent sustainability intelligence platforms, evolution of Concur Travel users can view and sort the greenhouse gas emissions of each flight segment, as well as rail and car rental options, and browse hotel providers by emissions, certifications, and sustainability scores.
• Enhanced hotel and rail content: We’re providing greater choice of hotel content with new direct integrations to American Express GBT, BCD, CWT RoomIt, FCTG, and HRS designed to enhance the traveler’s shopping experience by providing more options, clarity, and transparency for bookings. Additionally, users can search, book, and purchase UK Rail content.
• Microsoft Teams integration : Sharing travel itineraries with coworkers is now easier than ever. Travelers can share a reservation from their Concur Travel trip list to a Microsoft Teams chat, so that their coworkers can book the same trip and join them.
• Request Integration: Concur Request enhances compliance processes by automating and simplifying spend requests and approvals. When integrated with Concur Travel, the approval process becomes more efficient through automated workflows. Users can easily book a trip in Concur Travel, and a request is automatically generated and completed, offering a seamless experience.

“The evolution of Concur Travel isn’t a destination,” according to Charlie Sultan, president of Concur Travel at SAP Concur. “It’s a standard – one that will continue to evolve and set the stage for greater innovation and acceleration for a truly integrated corporate travel and expense experience that can take advantage of the latest developments in AI.”

Given the proliferation of airline and hotel content that is outside of legacy technology, and increased costs assessed by several airlines for not booking direct, we have continued to invest in TripLink. Our investment ensures that travelers continue to have access to a wide range of corporate and consumer fares while still enjoying their corporate benefits and allowing travel managers to completely manage their travel programs regardless of where travel is booked. To that end, we recently announced  the Concur TripLink hub, a new home within SAP Concur solutions to help streamline enrollment in TripLink and TripIt Pro. Travelers can easily connect their loyalty accounts to preferred travel partner integrations and gain even more benefits from business travel. For travel managers this means more visibility, improved policy compliance and the ability to provide travelers with more flexibility.

Travel disruptions are part of the new normal of travel, which is why we’ve also made changes in TripIt Pro to help travelers make informed travel decisions. Now, TripIt Pro Risk Alerts notifies users in real-time when a potential disruption may impact their trip. With timely info, users can be better prepared for the next step in their itinerary – whether that’s showing up to the airport early, rescheduling a flight, or doing more research into alternate plans. The alerts cover a wide range of events, including:

• Political unrest and labor action such as demonstrations and strikes.
• Communication outages and select airline alerts.

Reimagining Expense Reports

Our vision is to create the perfect expense experience – one where expense reports practically write themselves. We’re working on making that vision a reality by redefining what is possible in spend management through integrated solutions, robust data, and generative AI.

The reimagined Concur Expense experience is AI-powered, optimized for mobile and already being used by early adopter customers. Expense reports are automatically created and easily managed thanks to the following capabilities and a new partnership with Mastercard :

• Automatic expense entry, itemization, and categorization with ExpenseIt
• Timeline view of expenses
• Intelligent notifications such as missing receipts, missing attendees or expense reports ready for submission
• Attendee suggestion based on expense type and amount
• Automated expense creation for Mastercard transactions. Our new global integration will pull real-time spend data from Mastercard corporate card purchases to automatically populate expense reports in Concur Expense and alert users if additional information is needed. As part of the new partnership, we’re also working with Mastercard to provide travel and finance managers with the power to set spending controls and restrictions to help encourage expense policy compliance.

Additionally, we are announcing our new Data Delivery Service, which provides customers direct access to their Concur Expense data flows without manual reports or downloads. Now, customers can bring their Concur Expense data into their instance of SAP Analytics Cloud, their data warehouse, or any other third-party analytics tool to view a complete picture of spend and improve data management. Companies will be able to discover new analytics and insights, combining data sources across their organization to make more informed, efficient decisions.

SAP Business AI in SAP Concur Solutions

At SAP, we deliver AI that is built for business. It is relevant, reliable, and responsible, and fundamentally changes the way companies operate, enabling them to create greater value more efficiently. AI is only as good as the quality and breadth of the data it draws upon, and SAP Concur is the global market leader in travel and expense solutions, with more than 92 million end users booking travel and/or processing expenses. For a decade, we have been infusing AI into SAP Concur solutions including ExpenseIt, Verify, Intelligent Audit, and Concur Invoice. At Fusion, we are excited to debut new Business AI capabilities in SAP Concur solutions:

• Concur Request: Now uses generative AI to provide intelligent cost estimates for trip planning, saving employees time and effort.
• ExpenseIt: We’ve also brought capabilities from ExpenseIt on mobile to the web interface so customers can upload receipt images to ExpenseIt web, where it taps AI to automatically create a new expense with several key fields prepopulated. Plus, ExpenseIt now itemizes hotel folios using generative AI, increasing the accuracy of the results, and saving employees time. 
• Generative AI s earch : A new capability within Concur Support allows SAP Concur customers to type questions in natural language and get quick answers using generative AI without having to submit a support ticket.

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New SAP Concur Research Reveals Five Challenges for Business Travel in 2024

As global workforces grapple with the disconnect of remote working, efficient business travel is a top priority, offering access to new markets, insights, and development opportunities. However, it comes with complications, as revealed by new SAP Concur research of 3,750 travelers and 600 travel managers across global markets.

Many influences are driving – and sometimes stalling – the business travel industry. To ensure maximum productivity and well-being for travelers and travel managers, businesses must support them with the right education and tools in 2024 and beyond. To ensure smooth running and maximize their investments in business travel, business leaders must understand its friction points. The sixth SAP Concur Global Business Travel Survey explores some of the most pressing challenges facing business travelers today. These are the top five takeaways:

1. The Threat of Disruption

• Eighty-eight percent of travelers have been forced to make last-minute changes in the past year because of unexpected delays, cancellations, or the need to re-route.
• Eighty percent opt to add “booking buffers” to the start or end of their journey, or both, incorporating extra time to counteract unexpected schedule changes. This frustrating cycle discourages business travel altogether.

2. Traveler Safety Concerns

• Business travelers cite safety (44%) or political or social (35%) concerns about the destination as the most common reasons that would cause them to decline a business trip.
• Many travel managers experience burnout due to the range of aggravating factors they must consider when planning and provisioning for business trips. A third feel like they are expected to take on a more strategic role without further training.

3. The Toss-Up Between Sustainability and Costs

• Over a quarter of business travelers are willing to decline a business trip due to the environmental impact or the inability to choose sustainable options.
• Twenty-seven percent, on the other hand, claim their company has cut back on paying more for sustainable travel options over the past 12 months.
• Over a third of travel managers face difficulties because they are expected to provide more sustainable travel options without an adequate budget.

4. Unequal Access to Travel Opportunities

• Two in three business travelers say that travel is critical for their career advancement – but the same proportion feel they haven’t received equal opportunity to travel compared to their colleagues.
• Staff cite reasons for unequal access such as their level of seniority (19%), age (18%), and gender (11%).

5. The Need for AI Solutions and Education

• Most travelers (95%) are open to using AI-enabled options when arranging travel, but there is a prevailing “wait and see” attitude. Fewer than one in ten are comfortable using AI-enabled options currently.
• Eighty-nine percent of business travelers want more company support, including assurances for personal data protection, potential biases, and protection from repercussions if AI-assisted bookings contravene company policy.

Leaders won’t be able to solve current travel disruption overnight – but they can make it more manageable for staff. By introducing measures to improve travel flexibility, training opportunities, and next-generation software solutions, organizations can adapt to a challenging market and future-proof their business travel posture for the long term.

For more information about the survey, including additional findings, please download our business traveler , travel manager , and SMB business traveler whitepapers.

Charlie Sultan is president of Concur Travel at SAP Concur .

The SAP Concur Global Business Traveler Survey was conducted by Wakefield Research between April 5-26, 2024, among 3,750 business travelers in 24 markets: U.S., Canada, UK, Germany, France, Benelux (Belgium, Netherlands, Luxembourg), Sweden, Denmark, Norway, Finland, Italy, Spain, ANZ (Australia, New Zealand), Middle East (UAE, Saudi Arabia), Japan, Korea, India, Mexico, Brazil, SEA (Singapore, Malaysia), South Africa, Portugal, Switzerland, and Austria. Data has been weighted to facilitate tracking. The SAP Concur Global Travel Manager Survey was conducted by Wakefield Research between April 5-26, 2024, 2024, among 600 travel managers, defined as those who direct or administer travel programs for businesses, across 6 markets: Germany, Canada, Japan, ANZ Countries (Australia and New Zealand), UK, and U.S.

SAP Concur Enriches Travel and Expense Experiences with Generative AI at SAP Concur Fusion 2024

SAP Concur Unveils New Experiences for Concur Travel

What Does 2024 Have in Store for Spend Management and Supply Chain Professionals?

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• Ireland – Enhanced Reporting Requirements Update

GMS Flash Alert 2024-136

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Ireland’s “Enhanced Reporting Requirements” (abbreviated as “ERR”) came into effect in Ireland from 1 January 2024.  The introduction of a six-month period of leniency in December 2023 has meant that there are no consequences (i.e., penalties) for those employers that are not in compliance with the requirements during the period ending 30 June 2024. 1   This concession was introduced to recognise that it would take employers time to implement the new requirements.

While not yet formally published by Irish Revenue, it was confirmed to KPMG on a recent call with Revenue officials that an extension to this period of leniency until 31 December 2024 is being granted, meaning that there will be no compliance interventions (and therefore penalties for non-compliance) in respect of ERR throughout 2024.

WHY THIS MATTERS

ERR is a new reporting obligation designed to give Revenue greater visibility in respect of certain non-taxable benefits and expenses, with the objective of improving employer compliance in this regard (i.e., that such benefits/expenses have been correctly categorised as “non-taxable” based on the relevant legislation/guidance).  For many employers, this additional employment tax reporting requirement may be an onerous compliance obligation. 

Whilst the extension to the period of leniency until 31 December 2024, is a positive development, employers should still be attempting to adhere to the requirements from 1 July 2024, in order to satisfy Revenue’s expectations, and reduce the risk of a broader PAYE compliance intervention. 

KPMG INSIGHTS

Revenue is however keen to distinguish between the two six-month periods as follows:

• 1 January 2024 – 30 June 2024: Whilst Revenue recommends that employers bring all ERR filings up to date for this period, in the absence of any compliance interventions, there should be no specific implications if employers do not.
• 1 July 2024 – 31 December 2024: There is an “expectation” employers submit returns during this period.  And whilst Revenue again cannot impose penalties on those that do not comply with ERR in this period too, they have suggested that failure to do so will increase the likelihood of the employer being subjected to a broader PAYE risk review, on the basis that it demonstrates potential weaknesses with internal processes/controls.

As such, with 1 July 2024 fast approaching, it is important that employers review their processes in respect of ERR, to make sure that they can comply with the requirements and that they can meet Revenue’s expectations.

More Details

ERR came into effect in Ireland from 1 January 2024. 2  As part of this new requirement, employers are now obliged to file an additional electronic return with Revenue on or before any payment or reimbursement of reportable, non-taxable benefits to an employee occurs.  The reportable benefits covered by the provisions are currently:

• remote Working per-diem of €3.20,
• vouched and unvouched travel and subsistence payments, and
• vouchers and trivial benefits covered by the Small Benefits Exemption ("SBE").

Further details regarding the requirements can be found at this KPMG in Ireland website .

Below we have summarised some key points based on our experiences and observations over the first few months since ERR was introduced:

• In most instances, employers appear to be generally comfortable with the items that need to be reported under ERR, and processes have been established to enable this data to be collected efficiently.  For example, in the case of travel and subsistence expenses, employers have mapped the various expense categories within their expense management systems to align with the various sub-categories under ERR (i.e., travel vouched, travel unvouched, etc.).
• The Small Benefit Exemption (“SBE”) category, as expected, is presenting the biggest reporting challenge for some, due to the strict real-time reporting requirement – such benefits often come from multiple sources and stakeholders, making the collation of this information difficult, and real-time reporting even harder.  Some employers have revised their application of the SBE to help simplify reporting and/or to aid compliance.  For example, given the relevance of the timing of the benefits, some are now providing vouchers in January (rather than December), to help ensure that the provision of other low-value benefits throughout the year does not jeopardise the applicability of SBE to higher-value awards.
• The reporting piece itself is not straightforward, and in many cases, employers are having to look to external solutions for support in this regard.  The three options for reporting are:
• Manually inputting the data via Revenue Online Services “ROS.”   This option is suitable where the number of reportable benefits is low.  However, in most cases, this is a temporary solution, and is not sustainable for most employers.
• Using payroll software to report the data.   The level of support varies by software provider, and in many cases, this approach is only viable where expenses are reimbursed via payroll, which is often not the case.
• Using a direct feed from the expense management system (e.g., Concur) to Revenue.   This is the preferred solution where possible, as once implemented, it requires little manual intervention, and should enable employers to better comply with the real-time reporting aspect of the requirements.  In practice, however, there are some limitations with this approach.  For example, certain mandatory fields may not be contained within the expense management system (e.g., PPSN), and gaps where not all reportable items are captured in the expenses system e.g., gift vouchers qualifying for SBE.

Given that each option can have limitations, some employers have developed (or are in the process of developing) bespoke solutions to aid reporting.  In many cases, this often involves the use of third-party software (e.g., Alteryx) to develop a convertor file that can facilitate bulk uploads, i.e., to convert an Excel template into the required XML or JSON format.  Some employers are having to rely on two or more options to make sure all categories are captured.

• As alluded to above, compliance with the real-time reporting requirement is proving difficult for many, with some employers updating their expense-management process to facilitate compliance (e.g., moving from daily reimbursements to weekly/monthly).  Others have simply accepted that they will be unable to comply with this onerous requirement and are instead aiming to capture/report items in a reasonable timeframe.  Given we are still within the period of leniency (and will be until 31 December 2024), it is not yet clear how Revenue will view such practical approaches.
• Additional consideration may be required in the case of mobile employees – certain relocation expenses (e.g., relocation flights) may be reportable, and the reporting requirements may vary depending on the mechanism for reimbursing expenses, i.e., reimbursed in the home country, host country, or by a third party (e.g., relocation provider).

If companies need support with ERR, both from employment tax and tax technology perspectives, they should reach out to their usual qualified tax professionals or a member of the tax team with KPMG in Ireland (see the Contacts section).   

1  For related coverage, see GMS Flash Alert 2023-228 , 30 November 2023.

2  See Irish Revenue's Tax and Duty Manual on Enhanced Reporting Requirements at: https://www.revenue.ie/en/tax-professionals/tdm/income-tax-capital-gains-tax-corporation-tax/part-38/38-03-33.pdf .

Also see Revenue's webpage " Enhanced Reporting Requirements (ERR) ."

And see Revenue’s “ Enhanced Reporting Requirements: Frequently Asked Questions ” (last updated May 2024).  

The information contained in this newsletter was submitted by the KPMG International member firm in Ireland.

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GMS Flash Alert is a Global Mobility Services publication of the KPMG LLP Washington National Tax practice. The KPMG name and logo are trademarks used under license by the independent member firms of the KPMG global organization. KPMG International Limited is a private English company limited by guarantee and does not provide services to clients. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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