travel agent courses australia

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SIT30222 Certificate III in Travel

Become a Travel Agent and travel the world!

Qualify as an International Travel Agent/Consultant with our Travel Course!

The world is waiting….and so is your Travel Career!

With our State and National Borders open again, and with cruising back on the agenda; the travel industry is currently experiencing enormous, unprecedented demand for quality, trained travel agents. There has never been a better time to start your career in Travel!

This exciting travel course will equip you with highly sought-after travel industry skills. On completion of this nationally recognised training course, y ou will be job-ready to pursue local and international employment opportunities in a variety of roles in the travel and tourism industry .

CAREER OUTCOMES:

• International Travel Agent/Consultant within a retail agency
• International Travel Consultant within a wholesale travel organisation
• Reservations Consultant for an airline
• Reservations Consultant for a cruise company
• Reservations Consultant within a hotel or rental car agency
• Booking/Reservations Consultant at the airport

As a professional travel agent, you could design travel experiences, create memorable experiences for visitors, help organisations become a destination of choice, build industry networks, manage accounts and more. Not to mention the opportunity to work in an industry that encourages and supports you to build up your own travel experiences!

TRAVEL COURSE CONTENT

The SIT30222 Certificate III in Travel is an extensive travel course that effectively blends travel consultant training with relevant business administration, sales and customer service skills. Topics covered include:

• Customer Service
• Effective Communications & Tourism Sales Techniques
• Tourism Office Operations
• Australian & International Destinations & Attractions
• Design & Produce Business Documents
• Normal International Airfares
• Promotional International Airfares
• Computer Reservation System – Sabre
• Specialist Advice on Cruises
• Corporate Image Development (Full-time course only)
• Interview Preparation (Full-time course only)
• Practical Placement – Work Experience

TRAIN WITH THE BEST!

Suzan Johnston Australia celebrates 65  years of training excellence that Australia’s travel in dustry knows and trusts. L et us open doors for you to employment opportunities within this high-growth industry.

Short courses in Fares & Ticketing and Computer Reservations now available. Contact us for more details.

71% Employed as a travel consultant

Percentage of graduates from this course in 2022 – 2023 who are working within the travel industry

25% Self-employed in their own travel business

Percentage of graduates from this course in 2022 – 2023 who are now running their own travel agency

100% Would recommend the training organisation

Percentage of graduates from this course in 2022 – 2023 who would recommend Suzan Johnston Australia to others

100% Were satisfied with the training provided

Percentage of graduates from this course in 2022 – 2023 who were satisfied with the training provided

100% The training met their individual needs

Percentage of graduates from this course in 2022 – 2023 who thought the training was flexible enough to meet their needs

100% The training prepared me well for work

Percentage of graduates from this course in 2022 – 2023 who thought the course prepared them well for work

Common Questions

• Course Duration, Hours Of Attendance & Study Mode
• Fees, Government Funding & Enrolment Information
• Units Of Study & Employment Outcomes
• Trainers & The Learning Environment
• Accreditation & More Information
• Frequently Asked Questions
• Some Amazing Brands And Companies We Partnership With

CHOOSE YOUR PREFERRED STUDY MODE:  

Study Travel from home! Study modes include:

• Attending live, virtual classes (scheduled 2 days per week).
• Flexible, online delivery

COURSE  DURATION & HOURS OF DELIVERY:

OPTION 1: VIRTUAL CLASSES (Scheduled 2 Days per Week) 

Duration : 10 months

Hours of Attendance:  Tuesdays and Wednesdays 9.30 am – 3.00 pm

(Student support scheduled 3.00 pm – 4.00 pm)

Our Virtual Travel Course entails:

• Attending live, interactive and highly supportive trainer-led learning experiences
• Classes scheduled regularly (in ‘real time’).

During each lesson, you’ll be able to ask questions and participate in activities.

• After each virtual class, your trainer will be available to further support you on your learning journey and answer any questions.

Please note: In addition to these scheduled times, you will also be required to complete regular homework (approximately 5 – 6 hours per week)

OPTION 2: SELF-PACED ONLINE COURSE:

Duration: Between 10 – 19 Months

Our Self-Paced Online Travel Course entails: 

• Listening to pre-recorded Zoom Classes (at a time that suits you)
• Working through the learning and assessment activities at your own pace
• Email and/or telephone support as required (with your allocated trainer)
• Attending optional Zoom support sessions with your trainer (as required)

If you enrol in the self-paced option; you control the speed in which you complete the course (it can go as slowly or quickly as you wish) and you can schedule breaks into the course schedule too. It is SUPER flexible.

COURSE FEES IN VICTORIA – SIT30222 Certificate III in Travel

Course fees in south australia – sit30222 certificate iii in travel .

Eligibility for Government Funding:

In December 2023, the Victorian State Government announced funding cuts to the travel course (and many other nationally recognised courses). This means, unless you are employed as a Trainee (and are living in Victoria or South Australia) your course fee will no longer be Government subsidised.

To check your eligibility for Government Funded Training please select the state that is relevant to you or call us on 03 9654 0999.

COURSE COMMENCEMENT DATES & ENROLMENT

If you would like to receive details on our forthcoming commencement dates, our enrolment procedures and/or if you would like clarification on your eligibility for Government Funding; please contact us and we will forward the required information to you promptly.  Our team is here and you are welcome to give us a call on 03 9654 0999.

SIT30222 Certificate III in Travel course has a total of  17 Units of Competency .

The content of our travel course has been carefully developed with extensive industry input, ensuring our travel course graduates are multi-skilled, meet and exceed current industry needs and are employable within a broad range of travel and tourism jobs.

UNITS OF COMPETENCY (Core & Electives Units)

Employment opportunities for our travel course graduates.

As a Suzan Johnston Graduate, you will have a definite competitive edge when pursuing jobs. With 65 years of training experience, Suzan Johnston Australia offers travel training that Australia’s travel industry knows and trusts. We have the reputation for producing confident, knowledgeable and professional SIT30222 Certificate III in Travel graduates.

We offer a free Placement Service to the travel industry for students who have completed our exclusive travel agent training. The contacts made through work experience, lectures and excursions can also provide valuable job opportunities.

Although employment cannot be guaranteed, our travel course graduates receive assistance during and after the course with applying for and securing the perfect job. At Suzan Johnston Australia, we pride ourselves on our travel course graduates’ ongoing employment success.

• 71% of our 2022 – 2023 Travel Course Graduates are now working as Travel Agents.
• 25% of our 2022 – 2023 Travel Course Graduates are now managing their own travel agency  business.

TRAINERS/DELIVERY METHODS

Learn from the best!

Our Travel Course Trainers are outstanding individuals who have been carefully selected for their extensive industry experience and exceptional communication and people skills. Our dedicated training team are true professionals who support our students with tireless commitment and enthusiasm – qualities that are unique to Suzan Johnston Australia and highly valued by our students.

You will benefit from a very supportive learning environment. Our small class sizes ensure that our trainers can work closely with you to personalise your learning experience and to provide the help and support you require throughout the course.

People with disabilities are encouraged to apply.

ACCREDITATION AND RECOGNITION OF YOUR TRAINING

The Suzan Johnston Organization (Aust.) is a  Registered Training Organisation   (RTO Number 170).

Suzan Johnston Australia is accredited with the Australian Skills Quality Authority (ASQA) . ASQA is the national regulator for Australia’s vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

Our SIT30222 Certificate III in Travel is a nationally recognised qualification. All registered training providers (RTOs) across Australia will automatically recognise the above travel qualification issued by Suzan Johnston Australia through the process of national recognition.

Suzan Johnston Australia’s most recent registration audit was conducted by the VRQA (Victorian Registration Qualifications Authority) in December 2021.

Click Here for a copy of the latest audit report.

RTOs are required to collect and use data on quality indicators, which have been endorsed by the National Quality Council (NQC). The findings for 2023 for Suzan Johnston Australia are outlined in the report below:

Click Here for a copy of the Registering Body Report (2023 Learner Engagement & Employer Satisfaction)

SUZAN JOHNSTON POLICIES & STUDENT HANDBOOKS

Suzan Johnston Australia has a range of policies and procedures in place to ensure that people from a wide range of backgrounds have an opportunity to study with us. We provide opportunities for everyone to access and participate in learning and to achieve learning outcomes in a safe and positive learning environment. Policies and procedures not only outline the rights and responsibilities of students but also Suzan Johnston Australia’s responsibilities to students.

All our policies and procedures are detailed in our comprehensive Student Handbook.

H ow do the Virtual Classes work?

Virtual Classes are live interactive trainer-led learning experiences, where you can hear and see your trainer delivering regularly scheduled lessons in real-time.

After each Virtual Class, your trainer will be available to provide support with your studies and answer any questions.

Virtual Classes are scheduled twice a week, to ensure that you remain engaged and your learning stays ‘on-track’.

Our Virtual Training is just like what you would experience in a face-to-face classroom, except all from the comfort of your own home!

It is our belief that the best learning outcomes for all SIT30222 Certificate III in Travel learners can only be achieved when training/assessment is conducted within a structured, supportive and interactive learning environment. This type of learning cannot be achieved by studying via traditional online methods; where interaction with trainers is often extremely limited and also irregular.

How does the Self-Paced Online Course work?

The Self-paced Online Travel Course  is delivered via three key components:

• Watch pre-recorded Zoom classes (self-paced – at a time to suit you)
• Participate in support sessions with your Trainer (scheduled at a time to suit you)
• Work through the various learning and assessment activities (self-paced – at a time to suit you)

Do I need any additional equipment to study the travel course Virtually or Online?

All you need to study the course, either via the Full-time Virtual Classes or the Self-paced Online Learning, is a computer or laptop and access to the internet. Earphones are advised but optional.

Am I eligible for Government Funded Training?

To be eligible for Government Subsidised Training in 2024, you must:

• Be either an Australian, New Zealand Citizen or a Permanent Resident
• Live in Victoria or South Australia
• Be employed as a Trainee

What qualification do I need to run/manage my own travel agency?

To open and manage your own accredited travel agency it is a requirement that at least 20% of your staff hold a SIT30222 Certificate III in Travel or have at least 2 years’ experience in a travel selling position.

As most ‘start up’ travel agencies are small businesses (1 – 2 staff) it is highly recommended that you (the manager/owner) hold this accredited Certificate III in Travel qualification.

Like all businesses, it is crucial for management to have sufficient skills and solid underpinning knowledge to make the business a success. The SIT30222 Certificate 3 in Travel equips you with essential training in Australian and international destinations, international airfares and ticketing, vital computer reservation systems and basic business administration – all of which is valuable groundwork in setting up and operating your own travel agency.

Why should I enrol in the SIT30222 Certificate III in Travel instead of the Certificate IV or Diploma of Travel & Tourism?

The Australian Federation of Travel Agents (AFTA) recommends and endorses the SIT30222 Certificate III in Travel as the ideal entry level qualification required for any Travel Agent consultant or front-line travel selling staff.

The SIT30222 Certificate III in Travel covers all the necessary practical skills and knowledge required to become a Travel Agent. Upon completion of this travel course, you can commence working as a domestic and/or international Travel Consultant.

The Certificate IV and Diploma of tourism courses then take that learning a step further with additional business/financial management units, gearing you towards supervisory and management positions respectively.

What study pathways are available to me after I finish the SIT30222 Certificate III in Travel?

Should you decide to further your studies after completing the SIT30222 Certificate III in Travel, you may transition to a higher-level travel qualification with credits into:

• Certificate IV in Travel and Tourism
• Diploma of Travel and Tourism Management

Can I just do the Fares and Ticketing or Computerised Reservations System units on their own?

Yes, you most certainly can! We currently run short travel courses on just the Fares and Ticketing or the Computerised Reservations System units at selected times throughout the year. Contact us for more details.

Which Computer Reservations System do you teach?

We currently teach SABRE as the Computer Reservations System unit in our travel course.

Industry experts recommend this system as their preferred Global Distribution System (GDS).

I get really anxious when it comes to tests and assessments – does the Travel Course include scary exams?

No, there are no stressful exams to worry about.

Our Travel Course is highly practical and hands-on.

Each unit includes a range of relevant and interesting practical assessments that are designed to be engaging and a mix of written Q&A’s, role plays and short presentations.  Your trainer will assist and support you whilst you complete these tasks.

Does the travel course include Practical Placement? Will I have to find my own?

Our Travel Course offers you the opportunity to participate in one week of supervised practical placement.

Your travel trainer will give you personalised assistance and support in finding a suitable and interesting industry placement host for you.

What better way to get a feel for becoming a Travel Agent than to have the chance to practice as one?

Are there any additional costs within the travel course – will I need to buy textbooks?

All your textbook requirements are available directly from Suzan Johnston Australia. There is no charge for these resources.

During the travel course you will participate in a short, external course (Tramada). The fee for Tramada training is $25.00. Other than that – no, there are no additional costs.

Are there any Entry Requirements for the Travel Course?

Prior to your enrolment in our SIT30222 Certificate 3 in Travel you will be required to attend a pre-training interview (on the phone) and complete a Language, Literacy and Numeracy assessment.

These entry requirements are designed to assist us in determining your suitability for the course and to assist with the planning of any learning support requirements.

Is it possible to change from the Virtual Course to the online Travel Course, or vice versa?

Yes, it is possible to change. We understand that sometimes peoples’ circumstances change, and we aim to support our students through their learning journey as best we can. As such, we can be flexible to suit your circumstances.

Is there a term break or are there any holiday periods? 

Yes, you can expect one week off during each term break and 3 weeks off during the Christmas period.

You will receive a full schedule of all your travel classes during your orientation session.

What job can I get once I graduate from the SIT30222 Certificate III in Travel from Suzan Johnston?

Whether your dream job involves working with clients to plan the perfect holiday, running your own travel agency/business or perhaps working in a reservations role for an airline or cruise company, our nationally recognised travel course will give you the necessary hands-on skills that are required, along with a highly respected, industry endorsed travel qualification.

Possible job roles include:

How do I enrol in the SIT30222 Certificate III in Travel?

If you would like to proceed with your enrolment in our SIT30222 Certificate III in Travel; please contact us on 03 9654 0999 so the relevant Online Enrolment Package can be forwarded to you.

Why should I complete the SIT30222 Certificate III in Travel course at Suzan Johnston Australia?

• You will be in demand with a Suzan Johnston qualification as we are one of the most trusted and respected names in travel training.
• You will have peace of mind knowing that you are studying with an iconic training organisation that has been established for 65 years.
• We work with you to support you on your learning journey.
• We value and respect our student’s individual training needs.
• We are student-focused – your success is our success.
• You will be in expert hands with our Travel Training Team. They have been specifically chosen for their extensive travel industry experience, along with their exceptional communication skills and outstanding teaching qualities.
• You will benefit from our uniquely friendly, interactive and highly personalised virtual and online classes.
• We pride ourselves in the employment success of our travel course graduates.

Contact us today to discuss your learning options.

Click Here to view images from this course

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• Careers Guide

How To Become A Travel Agent In Australia: A Complete Guide

  By OzStudies Editorial Team

Last Updated: 24 Mar 23

Are you interested in travel and tourism and have strong communication and people skills? If yes, a career as a Travel Agent could be perfect for you.

Travel Agents book trips, flights, and accommodations and make arrangements for clients that suit their budget and taste. They help clients explore new and exciting places and offer advice on sightseeing opportunities.

You don't need formal education and training to work as a Travel Agent. Although having an entry-level VET qualification or a university degree in travel, tourism, or a similar field will help develop knowledge and skills to improve your entry into this profession.

Read this blog to learn how to turn your passion for travel and tourism into a rewarding career. Find out about job skills, courses, daily duties, average salary, career advancement, prospects of a Travel Agent, and how you can become one without experience.

1. What Is A Travel Agent?

A travel agent in Australia has substantial knowledge of logistics and global travel. 

They use it to help holidaymakers, and business people make travel arrangements, including purchasing tour tickets,  renting cars , booking  accommodations , preparing documentation, and budgeting. 

Travel agents can offer general advice or specialise in a specific type of travel. These include cruises or theme-based tours (spiritual, entertainment, educational, corporate, and romantic tours), etc.

2. Travel Agent Duties

The most common duties of a travel agent are as follows:

Understand the customer needs, preferences, and book flights, accommodation, tours, and other travel add-ons at the best prices.

Plans business and leisure trips

Provide advice to travellers helping them make the best use of their time away from home

Inform customers on currency, insurance options, use of traveller's cheques and credit cards, vaccination information, and health risks for the destination country

Coordinate activities and organise services such as drivers, translators, and guides on arrival

Respond to incoming customers' requests and research customised trips that may include multiple transportation modes, destinations, and sightseeing plans.

Suggest tours, travel routes, accommodations, and tourist attractions to customers helping them plan their travel

Provide historical facts and information on local and national places of interest

Book domestic and international flights, hotels, and cruises for customers

Prepare customer travel documents and service agreements for group travel.

Manage the booking process, which includes deposits and final payments

Advertise tour packages and specials from travel partners such as resorts, cruise lines, and speciality travel groups

Notify customers about their travel dates, medical and visa requirements, and baggage limits

Provide counselling and assistance for customer's requests, and check documents for accuracy

Discuss the availability of tour and transport, cost, and procedure to deal with lost/ stolen documents

Help in travel clearances

3. Travel Agent Skills

If you have the following qualities, then you are perfect for a travel agent role:

A passion for travelling 

Like helping customers secure the best travel deals

Good communication skills

Strong negotiation and research skills

Good time management and organisational skills

Able to work with multiple itineraries and customers at once

Strong basic computer skills

Friendly and pleasant personality 

Flexible 

Able to provide a range of concierge services

Attention to detail

Patience with customer questions and modifying their travel plans

Working knowledge in using online booking systems

General travel knowledge

Pragmatic thinking

Aptitude for customer service

4. Travel Agent Qualifications

No formal qualification is needed to work as a travel agent in Australia. However, completing nationally accredited travel agent courses helps you take a great career path.

Complete the equivalent of Australian  Year 10 education

Consider completing travel agent courses in Australia, like  Certificate III  in Travel. The course familiarises you with vital administrative duties and skills. These include customer service, personnel management, business, and finances to boost your chances of landing a travel agent job.

Alternatively, complete a travel course at a Diploma-level, Bachelor or Master's degree level that includes a business management component.

• Gain accreditation with the  AFTA Travel Accreditation Scheme

Those interested in working as independent agents need insurance.

5. Steps To Become A Travel Agent In Australia

Here are the steps to pursue a career as a travel agent in Australia. 

Step 1: Complete A Relevant VET Course 

Completing an  education in travel  will boost your chances of job success in this exciting and fast-paced industry. Aspiring travel agents should complete a Certificate III in Travel through TAFE or other recognised training schools.

It is an entry-level travel course combining travel consultant training with job skills, which include sales, business administration, and customer service.

The travel agent course at  TAFE  equips you with the knowledge and skills to work in varied settings such as tourism attractions, visitor information centres,  tour operations , cultural and heritage sites, and small businesses.

Certificate III In Tourism - TAFE NSW

Certificate III In Tourism - TAFE SA

Certificate III In Tourism - TAFE WA

Certificate III In Tourism - TAFE QLD

Certificate III in Tourism - Holmesglen University

Step 2: Pursue Additional Study in Travel and Tourism

After completing the Certificate III course, you can choose to continue your education or  secure a job  in the dynamic world of tourism.

Certificate IV in Travel and Tourism Learning at TAFE or other training schools provides knowledge expansion and better career opportunities.

Other courses for additional study include:

Diploma in Travel and Tourism Management- TAFE QLD

Bachelor of Tourism- Western Sydney University

Bachelor of Tourism Management – Torrens University

Bachelor of Business (Tourism and Hospitality Management) – Edith Cowan University

As these courses focus on  business management  in the travel industry, they will help you prepare for a management role or  starting your travel agency .

Before studying the above degree courses, you must complete your  Senior Secondary Certificate of Education . 

Step 3: Gain Travel Experience

A good travel experience is necessary as it helps travel agents offer personalised travel advice to their customers. Travel agencies know this and generally prefer applicants with some travel experience.

Some travel agencies provide discounted holidays to travel agents to enhance their travel knowledge.

Step 4: Gain Industry Recognition

Consider Registering with the  Australian Federation of Travel Agents  (AFTA). It will make it easier to find employment and excel in your career.

Step 5: Apply For Travel Agent Jobs

After you complete your studies, you can  begin applying for jobs  as a Travel Agent in established travel agencies. They provide on-the-job training on their booking system and procedures.

6. Where Do Travel Agents Work?

Travel agents generally work indoors in an office, meeting customers and discussing their requirements. These are located on busy main streets or inside shopping centres.

There are also travel companies that do not have offices and operate only through websites and phone hotlines. Travel Agents working for such companies often attend phone calls, messages, and emails either in call centres or at home.

7. The Most Common Jobs That Involve Travel Agents

With a travel education and some tourism experience, you can take up any of the following travel jobs:

Travel Consultant

Travel Agent

Travel Agency Manager

Visitor Center Consultant 

Inbound Tour Co-Ordinator 

Tourism Customer Service Consultant 

Retail Travel Advisor/Consultant 

Tourism Wholesale Or Supplier Booking Agent 

Customer Service Agent 

Reservations Sales Agent

8. Travel Agent's Work Conditions

An office-based travel agent usually works regular business hours from 9 am to 5 pm, 40 hours a week from Monday to Saturday. 

A few travel agencies require their agents to work evenings and weekends to serve their customers better.

Part-time and casual working options are also available for those who prefer more flexible or fewer hours.

In large travel companies, travel agents must attend seminars, product launches, and team-building events every two to three weeks after business hours. 

This way, they gain insightful information and develop relationships with their colleagues that could help their career progression.

9. Travel Agent Specialization

Travel agents provide general travel services but may consider specialisation in a specific travel area. These areas can be corporate travel/ cruise travel to offer expert advice to travellers. 

It can boost your chances of securing work with companies operating in these areas.

Here are a few factors based on which Travel Agents may consider specialisation:

The type of travel (business or leisure)

By destination (Europe, Africa, or Asia) 

By types of travel products, such as cruise, rail, and air

Available roles of Specialisations include Domestic Travel Consultant, Business Travel Consultant, Airline Passenger Officer, and International Travel Consultant.

10. Career Path For Travel Agents In Australia

Most travel agents begin their careers for an established travel agency - a branch of a large travel chain or independent travel agency.

After gaining experience, you might advance to senior roles such as a supervisor or  branch manager  in your travel agency.

Alternatively, there are opportunities to enjoy more independence,  establish your travel agency , or work as a freelance travel agent for a host agency.

11. Job Prospects Of Travel Agents In Australia

Travelling has been a prime aspect of Australian culture. In today's busy life, only some have the time to research and find great prices for flights and accommodation and book reservations. 

Many rely on professionals with good local area knowledge to help them plan their travel. Thus, there will always be a demand for the services they offer. 

Aspiring travel agents with the necessary skills and the drive to succeed have a promising employment market and excellent job prospects in the coming years.

Working Arrangements

Around 73% of employed Travel Agents work full-time for an average of 43 hours per week. (All jobs average: 44 hours per week).

Major Industries

Administrative And Support Services: 87.0%

Transport, Postal, And Warehousing: 6.4%

Accommodation And Food Services: 1.3%

Financial And Insurance Services: 0.7%

Other Industries: 3.8%

Employment Across Australia

New South Wales: 33.6%

Victoria: 24.5%

Queensland: 22.2%

South Australia: 6.6%

Western Australia: 9.3%

Tasmania: 1.8%

Northern Territory: 0.6%

Australian Capital Territory: 1.4%

Regions With The Largest Share of Travel Agents

Melbourne - Inner

Melbourne - Inner South

Sydney – Hornsby, Inner South West and North Sydney

Worker's Age and Gender Profile

The average age of Travel Agents is 36 years (between 25 and 34 years). (All jobs average: 40 years)

Females constitute 80% of the entire workforce. (All jobs average: 48%)

12. How Much Does It Cost To Become A Travel Agent?

People who want to know how to become a travel agent online are often concerned with the cost of the online travel agent course in Australia.

Online Courses Australia is a recognised training institute that runs the "Become a Travel Agent Certificate 48 Study Hours" course.

13. How To Become A Travel Agent Without Experience?

The "Become a Travel Agent Certificate 48 Study Hours" course is a job-ready certification program. It comprises theoretical and practical learning to prepare you for a Travel Agent role.

What You Will Learn:

An overview of the tourism industry

Prepare quotes and reserve products and services

Good customer service

Process travel-related documentation

Use fare, reservation, and ticketing software for different transportation modes 

Do you wonder how to become a travel agent from home? This course is for busy people who can not attend in-person training and want a flexible schedule to gain industry knowledge and unlock better opportunities. 

Career Pathways:

Tour Package salesperson

Destination Specialist

Tourism Manager

Service personnel

Small Business Owner  (tours, accommodation, transport)

Tour Bus Driver

Hotel Manager

Outdoor Education Officer

Safari Guide

14. How To Start A Travel Agency In Australia?

Many travel agents at later stages of their careers consider starting a business within the Travel and Tourism Industry as:

Tour Operator

Online operator

Retail Travel Agent

If you are one of them, here we have outlined the things you need to consider to have a great start:

Step 1: Have An Elaborate Business Plan

A  business plan  is essential before  starting a business  as it gives direction and prepares you for unexpected conditions in the future.

An ideal business plan contains the following:

Describe a feasible concept

Define the market that your company will target

Showcase a competitive edge

Summarise the company control and product/service management

Outline staff's experience and skills 

State a business' capital requirements for the initial 12 months of operation

Mention achievable and realistic objectives to get started

Specify operational and financial forecasts for at least 12 months

Step 2: Complete Qualifications In Travel

You can run a travel business without knowing the ins and outs of the travel industry. Gaining a formal training qualification is the best way to advance your career.

AFTA recommends completing a Certificate III in Travel to develop foundation skills and continuing with a Certificate IV in Travel and Tourism to gain advanced knowledge and better career opportunities.

Step 3: Become ATAS Accredited

The AFTA Travel Accreditation Scheme is an industry accreditation scheme that establishes the quality standard for the travel industry. Becoming ATAS accredited shows clients your credibility and dedication to your new travel business.

To become ATAS accredited, you must have at least 50% of your business staff in a travel sales position. They also need to have a Certificate III in Travel or equivalent or at least two years of experience in a travel selling position.

In addition to it, you also need to submit a copy of your business plan and estimated operational budget for the first 12 months of operation.

Step 4: Business Insurance Protection

Having  Public Liability  and  Professional Indemnity  insurance safeguards you and your business if such a need arises. It is considered the best practice that every prospective business owner should follow. 

ATAS mandates it to have both Professional Indemnity Insurance and Public Liability to run a travel business in Australia.

15. How Much Do Travel Agents Earn In Australia?

Besides being a diverse and enjoyable profession, you receive a financial reward for helping people make their dream holiday. Travel agents also earn commissions for booking tour arrangements.

Their salary depends on experience level, qualifications, work location, and employer. According to PayScale, the average travel agent salary in Australia is AU$45,274 per year or equivalent to AU$24.45 per hour.

Estimated Annual Salary based on Experience

Entry-level Travel Agents (<1-year experience): AU$38,536 

Early Career Travel Agents (1-4 years of experience): AU$44,369 

Mid-career Travel Agents (5-9 years of experience): AU$44,663 

Experienced Travel Agents (10-19 years of experience): AU$49,735 

Estimated Annual Salary based on Work Location

Following are the high-paying cities for Travel Agents in Australia:

Sydney: $56,108 

Melbourne: $55,659 

Brisbane: $54,558 

Sydney Central Business District: $53,657 

Adelaide: $53,629

Perth: $53,561

Gold Coast: $52,203

Canberra: $43,343

16. Conclusion

Being a Travel Agent is an opportunity to help travellers discover the world around them and make the most of their holidays. 

If travelling is your life's desire, then travel courses are the best way to accomplish your career aspirations.

Useful Links to Explore:

• English Language Requirements for Australia
• Cultural differences you may experience in Australia
• How to find Part-Time work as a Student in Australia
• Seven Tips for Students on a Budget in Australia
• How to get a Scholarship to Study in Australia
• Driving in Australia as an International Student
• How to change your Course or Institute in Australia
• The Benefits of a Professional Year Program (PYP)
• A Complete Guide to Study in Australia
• Types of Education in Australia
• What to Study in Australia?

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Certificate III in Travel

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Course Overview

Qualification Code: SIT30216 | CRICOS Course Code: 096205D

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.

This course is particularly targeted at those:

• Individuals who seeking to build a broad range of skills including with specialised managerial skills and knowledge of industry to coordinate planning and the safe delivery of operations.
• Individuals who would like to learn to operate with autonomy and are be responsible for making business decisions
• Individuals who need the knowledge and skills required to work as a skilled operator using a broad range of event skills combined with sound knowledge of industry operations.
• Individuals who would like to learn to operate with limited guidance from others and use discretion to solve problems
• Also have some supervisory responsibilities and need to plan, monitor and evaluate the work of team members.

Australian Federation of Travel Agents

The Australian Federation of Travel Agents (AFTA) has appointed Business Institute of Australia as their  Preferred Accredited Training Provider . The AFTA is the peak industry body for the travel industry. Business Institute of Australia is the accredited training provider to receive such an endorsement for travel and tourism courses from the AFTA.

Sydney, Brisbane

Entry Requirements

• Be 18 years of age or over; AND
• Have completed Year 11 or its equivalent with suitable English language skills.
• International Students are also required to have an English ability at the IELTS 5.0 or equivalent.

Course Duration:

52 weeks. Full-time, 20 hours per week.

Qualification Awarded:

At the successful completion of this course the participant will receive an Certificate III in Travel SIT30216. Those students who do not complete this course or who are deemed not yet competent in units will still receive a Statement of Attainment for all units completed.

Career outcomes:

Attainment of this qualification may enable the participant to fill positions in call centre sales agent, corporate/cruise consultant, customer service agent, domestic travel consultant, incentive coordinator, international travel consultant, mobile travel consultant, online travel consultant, reservations sales agent or wholesale consultant.

Pathways for further study:

After achieving this qualification candidates may choose to undertake studies at Diploma level.

Course Structure

This qualification is made up of 17 units of competency (14 core units and 3 elective units).

14 Core Units

SITTIND001 SITXCOM002 SITTTSL005 SITTTSL002 SITTTSL010 SITTTSL003 SITTTSL004 SITTTSL006 SITTTSL012 SITTTSL009 SITTTSL013 SITTTSL008 SITXCCS006 SITXWHS001

Source and use information on the tourism and travel industry Show social and cultural sensitivity Sell tourism products and services Access and interpret product information Use a computerised reservations or operations system Provide advice on international destinations Provide advice on Australian destinations Prepare quotations Construct normal international airfares Process travel-related documentation Construction promotional international airfares Book suppliers products and services Provide service to customers Participate in safe work practices

3 Elective Units

SITTTSL011 BSBCMM211 SITTTSL016

Source airfares for domestic flights Apply communication skills Provide specialist advice on cruises

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Study business and accounting courses with BIA and become the next generation leaders.

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ACN: 085 304 570 | CRICOS Provider Code: 02607G | RTO Code: 91019

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Travel Agent Courses

A Travel Agent organises travel arrangements on behalf of clients. You’ll determine their needs and provide information on available services. Travel Agents plan itineraries and schedules, make bookings and reservations and liaise with tourism providers to make sure their clients are catered for. You might investigate other issues such as travel insurance or vaccination requirements.

Travel Agents must be passionate about travel and willing to share their knowledge of travel destinations with their clients. It’s important you have strong communication skills and are good at customer service. Travel Agents must be organised and be able to multitask. You should be able to liaise with clients and service providers from a range of backgrounds.

Popular Travel Agent Courses

There are 2 courses available for people who want to become a Travel Agent.

Possible job outcomes:

If you love travelling the planet why not become a travel consultant with the SIT30222 Certificate III in Travel? This nationally recognised training course opens the door to jobs with call centres, cruise lines, airlines, corporate travel companies, and travel agencies. Skills include: using computer reservation systems, providing advice on Australian and international destinations, arranging international flights and travel, making bookings, preparing quotes, engaging with customers, and more. Enquire now for the full list of study units, travel career outcomes, and upcoming enrolment opportunities near you..

Average duration: 6 months.

The Bachelor of Business (Tourism Management) focuses on the essential skills needed in the ever-growing tourism sector, one of the world's largest service industries. Students will learn about destination marketing and the sustainable management of tourism locales, equipping them with the expertise to contribute effectively to economic development in various global destinations..

Average duration: 3 years.

Frequently Asked Questions

How much does a travel agent earn.

In Australia, a full time Travel Agent generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Travel Agent?

Employment numbers in this industry have remained stable in recent years. There are currently 19,800 people working as a Travel Agent in Australia compared to 19,200 five years ago. Travel Agents may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

How do I become a Travel Agent?

If you’re interested in working as a Travel Agent, consider enrolling in a Certificate III in Travel. This course will give you the skills to sell tourism products and services to a range of clients. You’ll cover a range of topics including providing advice on travel destinations, preparing quotes, making bookings and processing travel documents.

Find a Course

We’ll find nearby campuses and check if you’re eligible for funding in your state.

Job Pathways

Here are some potential career pathways within travel agent. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.

Travel Agent

Reservations Agent

$960 weekly pay

Tour Advisor

Tourism Officer

Airline Customer Service Agent

$1,150 weekly pay

Tourism Consultant

$1,007 weekly pay

Travel Consultant

Reservations Manager

$1,400 weekly pay

Tour Operations Manager

Travel Agency Manager

$1,440 weekly pay

Travel Team Leader

Courses by Location

Learn more about Travel Agent courses in your area.

• Rockhampton
• Central Coast

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About the program

Benefits to you and your agency

Case studies and testimonials

How to qualify

Types of training

Welcome to the Aussie Specialist Program

Upskill in Australia, attract more clients and sell higher value vacations. These are just some of the benefits of being a qualified Aussie Specialist.  

WHY BECOME AN AUSSIE SPECIALIST?

Travellers love Australia

Australia is consistently voted one of the most desired destinations on earth.

Grow your sales

Agents sell 35% higher value bookings to Australia after qualifying as an Aussie Specialist.

Greater than one sale

62% of leisure travellers return within 5 years. Sell one trip, and you can sell two!

Qualify as an Aussie Specialist in three easy steps

Step 1. Register online.

Step 2. Sign up to the introduction program.

Step 3. Complete the introduction to Australia training in 90 minutes, and you're qualified.

Continue learning the way it suits you

I have to say, that this program is one of the best training programs I have taken. Tracy Schatz,  Elite Travel Journeys, PA, USA

LEARN FROM AN AWARD WINNING PROGRAM

Travel Bulletin Star Awards

Travel Weekly Magellan Award

TravelAge West Wave Awards

It's more than a qualification

The aussie specialist program is the travel agent-only training program that puts australia at your fingertips. your one stop shop for australian travel training, we offer everything you need to become an expert in selling australia..

Acknowledgement of Country

We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years.

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Travel and tourism management

The travel and tourism industry offers a variety of exciting career opportunities, both within Australia and around the world. From planning dream holidays to promoting local events, explore your options today.

Study tourism and travel

The travel and tourism industry offers a variety of exciting career opportunities, both within Australia and around the world. With our range of industry-integrated courses you can launch your career as a tour operator, travel agent, or travel consultant, or take the next step and unlock a sales, marketing, or management role in the industry.

Tourism has long been a major contributor to Australia’s economy. Despite the hit to the sector due to the global pandemic, the industry is forecast to make a full recovery by 2025 with strong domestic tourism figures helping to make up the shortfall of international tourists. With many tourism operators currently facing staff shortages and an increase in demand for post-pandemic travel, now’s the time to join this global industry.  

Career outcomes

• Inbound tour coordinator
• Ride attendant
• Tour operations manager
• Travel agency manager
• Travel consultant
• Visitor information officer

Travel and tourism management courses

Diploma of travel and tourism management.

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

• Tour Operations Manager
• Travel Agency Manager
• Marketing Manager
• Sales Manager

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

• Reservation Sales Agent (Tour Operator)
• International Corporate or Online Travel Consultant

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

• Visitor Information Officer
• Marine Tourism Assistant
• Inbound Tour Coordinator
• Cellar Door Salesperson and Guide
• Reservations Sales Agent

Study tourism with TAFE Queensland

Get the edge you need to quickly progress through the ranks of the tourism industry. As a tourism and events student at TAFE Queensland you will gain broad skills in management, marketing and sales as well as specific industry skills such as how to identify and plan new tourism opportunities, operate globally recognised reservation programs, and create and market your own business online.

Have the skills and experience but not the qualification?

Take a look at our RPL program. Fast track your way to a formal qualification by receiving recognition for the study you have completed or the skills you've gained from the workplace. 

It's almost time to graduate! TAFE Queensland is proud of the effort you have put into completing your studies and we can’t wait to help you celebrate.

Celebrate this milestone achievement with your loved ones and peers! Take this opportunity to bask in the glory of your success and share with the people who mean the most to you.

Witness the cutting-edge fashion designs of emerging talent from Queensland at the upcoming Protégé Fashion Show, presented by TAFE Queensland. Tickets on sale in October.

Join us online to learn how TAFE Queensland can help Diploma of Nursing graduates unlock their potential with an EN to RN pathway.

Join us for an information session to learn how TAFE Queensland can help you start your journey towards a fulfilling nursing career by studying the Diploma of Nursing (HLT54121).

Join us for our upcoming webinar to learn about studying a nursing diploma at Greenslopes Private Hospital in Brisbane.

The 2024 Trade Excellence Awards celebrate your apprentice's or trainee's success, attitude, performance and passion for their trade.

The TAFE Queensland - SkillsTech CSQ Apprentice Awards are back in 2024.

Aussie Specialist Program

Camel tours at Pyndan, Northern Territory © Tourism NT/Maxime Coquard

The Aussie Specialist Program is an innovative online course designed to give frontline travel sellers the knowledge and skills needed to sell Australia effectively to their customers.

The  Aussie Specialist Program  (ASP) is Tourism Australia’s global online training program, shared by all eight state and territory tourism partners and designed to provide frontline travel sellers from around the globe with the knowledge and skills to best sell Australia.

The program is available in all key markets across 9 languages (English, German, French, Italian, Mandarin, Cantonese, Korean, Japanese, and Bahasa Indonesia) and includes a new digital platform and team of Aussie Specialist Coordinators and Trainers in-market. Since May 2020, the program is also available in Australia.

Tourism Australia maintains active relationships with qualified Aussie Specialists through the Aussie Specialist website, e-newsletters, trade events and familiarisation trips to Australia.

Marketing opportunities for Australian tourism suppliers

There are a number of marketing opportunities for Australian tourism suppliers to get involved with the Aussie Specialist Program:

Industry offers

With Aussie Specialists having access to Australia 365 On Demand, operators can submit an offer to entice Aussie Specialists to experience their product first-hand on their personal travel around Australia. You are able to self manage your offer and Aussie Specialists are able to search by both operation type and geographic location. Your offer should be valid for at least 12 months. Many operators offer FOC or discounts on their product or some sort of value add (eg. complimentary breakfast, room upgrade, drinks voucher, stay/pay deal etc). It is also worth considering the Aussie Specialist’s travelling companion in your offer. For more information visit events.tourism.australia.com/australia-365-on-demand .

Training events

Training events for Aussie Specialists are held overseas and in Australia and provide you with the opportunity to promote your product face-to-face with Aussie Specialists. These events are promoted on  Tourism Australia’s website  and in Tourism Australia’s weekly newsletter, Essentials .

Product update videos

Tourism Australia has seen an increase in interest from front-line travel sellers for short and sharp on-demand training videos. With ASP agents having access to the events.tourism.australia.com/australia-365-on-demand  platform,   be sure to upload a short training video (around 5 minutes in length) to the ‘documents and resources’ section of your listing. Think of it as the equivalent of sitting face-to-face with an agent at a trade event, or even as if an agent was on a virtual tour of your product.

Preparing your training update

• Your training video should be  no longer than   5 minutes  - Think short, sharp and interesting – You don’t need to use the entire time allowed.
• 'Virtual Tours' of your product with narration or a live guide.
• A recorded webinar containing a presentation/images
• A combination of the above - The simplest to produce being a 'screen-recording' of a webinar with both yourself (don't be shy!) and presentation content visible.
• Don't assume that viewers know where you are geographically - A quick map is always useful.
• Presentations should to be engaging and make product stand out – Use visuals where possible.
• Explain the benefit your product gives to people - Why they love your experience - What makes your product unique from others?
• What are the key parts that you think are the 'musts' in terms of things to know? Remember that people can always look up specific details afterwards - Use your time to get people interested and draw them in.
• Use language that everyone understands, remembering that non-native speakers may be viewing this content.
• “Test” your video on friends and family – Does it keep them engaged? What are their key takeaways? – A fresh perspective is always useful!
• Be passionate and have fun with it! This is your business, be proud to promote it!

Who to contact for further information

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Acknowledgement of Country

We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years.

*Disclaimer:  The information on this website is presented in good faith and on the basis that Tourism Australia, nor their agents or employees, are liable (whether by reason of error, omission, negligence, lack of care or otherwise) to any person for any damage or loss whatsoever which has occurred or may occur in relation to that person taking or not taking (as the case may be) action in respect of any statement, information or advice given in this website. Tourism Australia wishes to advise people of Aboriginal and Torres Strait Islander descent that this website may contain images of persons now deceased.

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Travel Agent Training - Australia

• Learn strategies to provide exceptional customer service with our Travel Agent Training
• Acquire proficiency in using booking systems for efficient planning
• Gain in-depth knowledge of travel destinations, products, and services

Travel Agent Training Overview

• Course syllabus
• Who it’s for
• What’s included
• Why choose this course

Travel Agent Training Course​ Outline

Module 1: Introduction

• Travel Industry
• International Travel
• Domestic Air Travel

Module 2: Basic and International Geography

• Destination Geography

Module 3: Transportation

• Ground Transportation
• Hotels and Resorts
• Cruises, Tours, and Specialty Travel

Module 4: Sales and Marketing for Travel

• How to Market Yourself as a Travel Professional?
• Offering Travel Agent Services

Module 5: Career Development Skills

• Professional Skills
• Customer Service Skills

Who should attend this Travel Agent Training?

This Travel Agent Training is designed for individuals interested in becoming proficient Travel Agents or those looking to enhance their skills in the Travel and Tourism Industry. This course can be beneficial for a wide range of professionals, including:

• Travel Consultants
• Tourism Professionals
• Freelance Travel Writers
• Aspiring Travel Agents
• Tour Guides
• Travel Enthusiasts
• Sustainable Travel Advocates

Prerequisites of the Travel Agent Training Course

There are no formal prerequisites to attend this Travel Agent Course.

Travel Agent Training Course Overview

This Travel Agent Course is designed to equip aspiring travel professionals and industry enthusiasts with the knowledge and skills required in the dynamic world of travel and tourism. In a rapidly evolving industry, this Travel Agent Training offers invaluable insights into the latest trends, making it highly relevant for those seeking to excel in the field.

Proficiency in travel agency operations is crucial for Travel Enthusiasts, Budding Travel Agents, and anyone wishing to make a mark in the travel industry. In a globalised world, Travel Agents serve as the linchpin, ensuring travellers' seamless experiences. This training is tailored for professionals who want to master the art of travel planning and provide exceptional services to their clients.

This 1-day Travel Agent Certification Course by The Knowledge Academy is designed to give delegates a deep understanding of travel industry dynamics, including customer service, travel technology, destination knowledge, and marketing strategies. Delegates will learn to navigate booking systems, address customer needs, and create unforgettable travel itineraries. Whether starting or seeking career growth, this course will enhance your competence and confidence.

Course Objectives

• To understand the fundamentals of travel agency operations
• To acquire essential customer service skills for effective client interaction
• To master travel technology and booking systems
• To gain in-depth knowledge of popular travel destinations
• To develop marketing strategies for travel agencies
• To create compelling travel itineraries

After completing this course, delegates will receive a certification recognised by leading industry associations. This course will validate their expertise and boost their credibility in the competitive travel industry, opening doors to exciting career opportunities and business success.

What’s included in the Travel Agent Training?

• World-Class Training Sessions from Experienced Instructors   
• Travel Agent Certificate
• Digital Delegate Pack

Why choose us

Ways to take this course.

Online Self-paced

Online Instructor-led

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Travel Agent Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

• See trainer’s screen
• Recording & transcripts
• Virtual whiteboard
• Share documents
• Works on all devices

Unlock your potential with The Knowledge Academy's Travel Agent Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

• Certificates provided online
• Get immediate access on purchase

Experience the most sought-after learning style with The Knowledge Academy's Travel Agent Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Travel Agent Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Travel Agent Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Travel Agent Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Some of our worldclass trainers

Title, job roles, etc

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What our customers are saying

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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Facilitated by Flight Centre experts, our university-accredited Diploma of Travel and Tourism opens you up to a diverse range of jobs within the industry!

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Discover how our range of pathways will launch your career in the travel and tourism industry. Our team of experts will help place you in the tourism job of your dreams. 

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Diploma of Travel and Tourism

Delivered in partnership with Torrens University Australia, the Diploma of Travel and Tourism offers what no other provider can: the best blend of academic content and industry expertise. 

Discover the Diploma

Facilitated by Flight Centre experts, this Diploma has been designed to provide graduates with academic and real-world knowledge of travel and tourism industry. The Diploma also focuses on providing students with skills suitable for employment.

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Our team of industry experts strive to provide the best support and guidance throughout your employment journey. Find out how we can help you land your dream tourism job.

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“We are so proud of our relationship with Flight Centre Travel Academy, which has produced hundreds of highly satisfied students nationally, who have gone on to enjoy productive careers in the tourism industry."

Nick Turmel

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"Today's class was interactive and so fun, and for me that's the best way to learn. So, thank you!"

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Be inspired to achieve your career goals with our Taking Flight Blog ! Dive deeper into our student stories, latest travel industry insights and all things Flight Centre Travel Academy. 

Top 5 reasons to become a Travel Consultant

Aviation Anecdotes- what life is like as a Flight Attendant

What our students say about us!

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