gold medal travel cancellation policy

Terms of Use

Welcome to goldmedal.net, and/or to the interactive use of the website features through Our applications that run on mobile devices (collectively, the website and the mobile application services are referred to as the “Service”), owned and operated Gold Medal Services, LLC. (“We” or “Us” or equivalent pronouns). Upon use of the Service for any purpose, including but not limited to viewing the content on the Service, these terms of use (the “Terms of Use”) constitute a contract by and between the person or entity using this Service (“You” or equivalent pronouns) and Us. If You are using the Service as a representative of an organization You represent to us that You are authorized to bind such organization, and herein “You” or equivalent pronouns refers to both You, individually, and the organization. Your use of the Service constitutes an agreement to these Terms of Use, Our Privacy Policy and Our Acceptable Use Policy. We do not consent to Your use of the Service unless You have agreed to these Terms of Use, Acceptable Use Policy and Privacy Policy, therefore if You do not so agree, immediately cease any and all use of the Service and make no use of any kind of the Service or any Information (defined below) on the Service in the future.

Changes and Notice.

We may change these Terms of Use, the Acceptable Use Policy and/or Our Privacy Policy at any time by posting revisions to Our Service. Your continued usage after such changes are posted constitutes acceptance of each of the revised Terms of Use and/or Privacy Policy. We encourage You to familiarize Yourself with such policies. Our Service Privacy Policy may be found at a link for “Privacy Policy” or equivalent on the Service.

Introduction.

Please read the following carefully before using this Service. By accessing this Service, You acknowledge, represent, warrant and covenant that: (i) You have read and understand these Terms of Use; (ii) You have and will access the Service and use Information made available on the Service solely for Your own personal use, or use for Your business if You have been authorized to do so in the Service Order, as more fully described below. You further covenant to comply with all applicable national and international, federal and state laws, rules and regulations with respect to Your use of the Service.

Eligibility.

Membership with the Service is void where prohibited. The Service is intended solely for users who are thirteen (13) years of age or older. Any registration by, use of or access to the Service by anyone under 13 is unauthorized, unlicensed and in violation of these Terms of Use. By using the Service, You represent and warrant that You are 13 or older and that You agree to and to abide by all of the terms and conditions of these Terms of Use.

Service Orders.

Some portions of the Service may be provided free. Free Services provided by Us are still subject to these Terms of use. In other cases, access to additional premium Services may be subject to Your agreement to pay fees. Such agreement shall be set forth in the order processing system which identifies the nature and amount of the premium Services that You are ordering, the term of such access, the fees charged for such Services, and other conditions related to such premium Services (a “Service Order”). The terms in a Service Order control over any conflicting or different terms and conditions in these Terms of Use. Unless specifically stated in a Service Order, all fees are non refundable, and We may terminate access to the premium Services immediately upon non payment of such fees when due.

Access credentials.

You may not and covenant not to disclose, share or distribute access credentials (login information) to allow anyone other than You (or in the case of a business use permitted in a Service Order, a business) to login and use the Service as You. You covenant to maintain such login credentials confidential and secure from unauthorized access or use.

Copyrights and Limited License.

All words, pictures, content, graphs, charts, data and other matters presented or made available on the Service sourced from Us are Our proprietary property and copyrighted “Copyright 2012-2017 Gold Medal Services, LLC.” (the “Information”). We grant You a limited, royalty free, non-exclusive, revocable license to make use of the Information for Your own personal purposes only. For the avoidance of doubt You are specifically not authorized to access, and not authorized to use, any Information on the Service, for any business purpose other than to present information about Your own business to Your other employees/members. All other rights are expressly reserved. For the avoidance of doubt, and including by way of example and not limitation, except to the extent necessary to make use of the Service, You are not authorized to use, and You specifically covenant that that You will not use, the Information on the Service to: (i) provide access to the Information to any third person, or to otherwise distribute, make available, transmit or otherwise disseminate the Information to anyone else or to allow someone else to use the Information on the Service; (ii) download any Information on this Service (except for Your personal, or as applicable business, use); (iii) sell the Information downloaded (or copied in another form) for money, exchange or other consideration; (iv) redistribute the Information for free to anyone; (v) make any more than one print copy of the Information for Your personal (or if applicable business) use; (vi) republish the Information; (vii) make any alterations, additions or other modifications to the Information; or (viii) use the Information to compete, directly or indirectly, with Us.

Communications Decency Act Notice.

We hereby notify You that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist You in limiting access to material that is not suitable to minors. You can discover some of the providers of such parental control technology by searching for “parental control software” using a major search engine, or by visiting www.ftc.gov.

No License to Trademarks.

All of Our trademarks, service marks, tradenames or other identifying marks displayed on the Service (the “Marks”) are owned by Us and/or Our licensors. The Service may also contain trademarks of third parties; such marks are owned by third parties and unless expressly stated, We are not affiliated with or associated with the owners of such third party marks, and such marks are used on the site solely to identify the goods and services of such owners and not to represent any affiliation with such trademark owners. Except as applicable law may otherwise provide, or except as agreed to in writing by Us, We do not consent to any use of Our Marks by any person and do not grant You any right to use the Marks displayed on this Service.

Misuse of the Service.

You violate these Terms of Use and engage in unauthorized use of (and exceed authorized access to) Our computer systems when You make any use of the Service that is not in conformity to the limitations and permitted uses above, or that violate Our Acceptable Use Policy set out below, which is incorporated by reference.

Available Remedies.

We do not validate, error check or otherwise confirm the truth or accuracy of Information posted on the Service; nor do We review or warrant the quality or accuracy of Information that You may acquire from the Service. You agree not to sue or make any claim of any kind against Us regarding Information posted or available on the Service. When We become aware of any incorrect Information, harmful activities or if We receive any claim from a third party, in Our sole and unfettered discretion We may take steps to stop the activity, such as removing the offending materials, denying the offender access to the Service, removing or deleting the Your account (and preserving the related data in case of any claim by a third party) or any other action We deem appropriate. We may be required to remove or block access to content or postings upon receipt of a proper notice of copyright infringement, and We may do so by disabling an entire page or record, instead of disabling solely the allegedly infringing content. The sole and exclusive remedy for any claim against Us shall be for Us to repair, replace or remove erroneous or illegal Information.

Disclaimers as to Information; Limitations of Liability.

WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY OF THE INFORMATION FOR ANY PURPOSE. THE SERVICE AND ALL INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND AND ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SERVICE AND/OR THE INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT, ARE SPECIFICALLY DISCLAIMED. IN NO EVENT SHALL WE AND/OR OUR CONTRIBUTORS BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR THE SERVICE. THERE IS NO WARRANTY THAT ANY INFORMATION, SERVICE, CONTENT, COMPUTER PROGRAM OR ANY EFFORTS PROVIDED BY US WILL FULFILL ANY OF YOUR PARTICULAR PURPOSES OR NEEDS. YOUR SOLE REMEDY IN THE EVENT YOU HAVE ANY CLAIM AGAINST US IN RESPECT OF THE SERVICE OR THE INFORMATION IS FOR US TO REPAIR, REPLACE OR OTHERWISE CORRECT (OR REMOVE) THE INFORMATION. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Linking; No Framing.

We permit reasonable, good faith and non-defamatory links to the Service so long as: (i) it is clear in the link reference that We have not endorsed the contents of the referring page, and that any statements made have not been reviewed or approved by Us; and (ii) no use is made of Our Marks (though the wordmarks may be used if proper credit is provided on the page). Unless We have specifically agreed to do so in writing pursuant to a written agreement signed by Us, We do not consent to “framing” or displaying any of Our Information in connection with, inside of, in relation to, or otherwise as part of, any other Service or other information provider. We reserve the right at any time to terminate this consent, and You agree that immediately upon receipt of such notice, You will terminate all links identified by Us to be terminated.

Electronic Communications.

You agree to transact business with Us using electronic communications, either via web forms on the Service, or via email. Electronic communications will be deemed received by You when Your email or other electronic communication system reports that any email/communication We send You, has been received by Your system, regardless of whether You ever actually open or read such communication. We may, but are not required, to use return receipt requests. Unless specifically required by applicable law, You consent to receive all notices, information, and other communications from Us concerning any subject matter, via electronic email or other electronic communication. It is Your responsibility to maintain a valid email address and electronic communication service addresses, and We may terminate Your access to the Service at any time that We determine You are in violation of these Terms of Use, or fail to maintain a valid electronic communication address.

Direct Database Access prohibited.

You may not directly access Our database except (1) via the standard /browser/graphic user interface; or (2) via Our application program interface (API), after agreeing to Our API license agreement (and then, only when You access in compliance with the terms of said API license). You may not use (and We do not consent to) any robot, script, or other automated tool to access or use the Service, any Information, or any data or the database. You may not manually access or copy the database, Information or Service or any part of thereof, except solely and exclusively in accordance with Your license granted above. The above shall not prohibit any act permitted by law, as by, for example, a bona fide search engine that is automatically indexing the Service for its search engine database (as long as the result of a query to such search engine returns a link back to the Service), and the search engine is not re-presenting the Information in a manner that is or would be competitive to the Service, or using the Information to present in a search query response to a user, links to competing websites.

Copyright Complaints.

We respect the intellectual property rights of others. When We receive proper notification of alleged copyright infringement, We promptly remove or disable access to the allegedly infringing material as described herein in accordance with the Digital Millennium Copyright Act, and We may terminate the accounts of persons engaging in such acts, or take other means, including IP blocking, to disable such access. If You believe that any material on the Service infringes upon any copyright which you own or control, You may send a written notification of such infringement to Our Designated Agent at [email protected] and to Gold Medal Services, LLC.

Termination.

Unless a service order provides otherwise, we may terminate your access to the service for any reason at any time at our sole discretion with or without notice. In the event a customer wants to cancel services, we require that you provide validation of your account when you call or email us. You will need to provide us with your Customer ID # or invoice # at the time of the request. Additionally, for non-contracted customers, cancellation requests will become effective on your next service day. This will allow us to remove our carts from your location the following week. For contracted customers, cancellation requests will become effective based on your contract terms.

You agree to defend, indemnify, and hold Us, Our affiliates, and Our respective officers, directors, employees and agents, harmless from and against any third party claims, actions or demands, including without limitation actual legal and accounting fees, alleging or resulting from (i) Your use of any of Our Information or Our Marks, (ii) Your use (and/or misuse) of the Service, (iii) Your breach of the terms of these Terms of Use, the Acceptable Use Policy, or the Privacy Policy, or (iv) Your violation of any applicable US, international, federal and state laws, rules and regulations.

Reservation of rights.

We reserve all rights not expressly granted herein. Except as set forth in these Terms of Use, no express or implied license or right of any kind is granted to You regarding the Service. Except as expressly permitted herein, You covenant not to know, use, produce, receive, reproduce, copy, market, sell, distribute, transfer, translate, modify, adapt, disassemble, decompile or reverse engineer the Service or any software comprised in the Service, or to create derivative works based on, or obtain possession of any source code of, or technological material relating to, the Service or any portion thereof.

Governing Law; Choice of Forum.

These Terms of Use and Your use of the Service shall be governed and construed in accordance with the laws of the State of Delaware, exclusive of its conflicts of laws principles. You consent and submit to the sole and exclusive jurisdiction and venue over any action, suit, or other legal proceeding that may arise out of or in connection with these Terms of Use, by the state or federal courts of the State of Delaware.

Arbitration.

Except for solely equitable claims which may be pursued immediately and directly in court, all claims by a party for breach of this Agreement that are not resolved by mutual written agreement shall be settled by binding arbitration before a single arbitrator under the rules of the American Arbitration Association. The location of such arbitration shall be in the State that Our principal offices are located at the time the dispute arises, or at a location determined by the arbitrator(s). The parties shall mutually agree on an arbitrator or if they cannot, the arbitrator shall be appointed under the rules of the American Arbitration Association. Arbitration may be commenced by either party by giving written notice to the other party that the dispute has been referred to arbitration under this Section. Any award rendered by the arbitrator shall be conclusive and binding upon the parties, provided that any such award shall be accompanied by a written opinion giving the reasons for the award. This Section shall be specifically enforceable by the parties and the decision of the arbitrator may be filed under the Federal Arbitration Act or any equivalent state arbitration act as an award of arbitration and shall be a judgment of record in such court; provided however, that either party may appeal the decision of the arbitrator as if such decision had been rendered by such court sitting without a jury, subject to all court rules and procedures for collection and stay of judgment. Each party shall pay its own expenses of arbitration and the expenses of the arbitrator shall be equally shared. In all cases each of the parties IRREVOCABLY WAIVE ANY AND ALL RIGHT TO A DEMAND A TRIAL BY JURY of any claim arising out of or related to this Agreement or the performance or non performance of either party.

Miscellaneous.

We, You, and permitted successors or assigns, are the sole intended beneficiaries of this Agreement, there are no other intended beneficiaries of this Agreement, and no such unintended beneficiary or third party shall have the right to sue on or enforce this Agreement. Without limiting the foregoing, You shall not (except as expressly permitted in this Agreement) (i) license, sublicense, sell, resell, transfer, assign, distribute, provide as a service bureau or software-as-service or otherwise commercially exploit or make available to any third party the Service in any way; (ii) modify or make derivative works based upon the Service; (iii) create Internet “links” to the Service or “frame” or “mirror” any content on any other server or wireless or internet-based device; or (iv) build a competitive product or service or build a product using Confidential Information of Us or using the access You have had to the Service. You shall not allow sharing of access credentials or access rights and may not reassign or otherwise transfer such rights. Questions or comments regarding these Terms of Use should be directed to Us care of [email protected].

Holiday Schedule

Gold Medal Environmental is committed to giving our employees major holidays off so that they can spend time with their families. As a result, we do not provide services on:

Note To Our Customers

Please check your newsletter and our website www.goldmedal.net for continuous updates.

We do not provide service on major holidays, including Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day, to allow our employees to spend time with their families.

If your collection day falls on or after one of the holidays listed above, your service will be delayed one day for that week. If the major holiday falls on a Saturday or Sunday we will not be delayed as our routes do not run on the weekends.

For example, Memorial Day falls on a Monday; Monday customers are picked up Tuesday, Tuesday customers on Wednesday, Wednesday on Thursday, Thursday on Friday, and Friday on Saturday.

Employment Application

Great deals are just an email away!

Simply enter your email and we'll help you save £££s on great value flights, hotels, car hire and holidays

Enter a valid email address

Great news, you're now subscribed!

It's time to start saving - our best deals will be winging their way to you shortly

Flight + Hotel

Terms and conditions

Package Travel Regulations

Booking conditions.

We are Gold Medal Travel Group Limited (company registration number 01376076) trading as Netflights.com ("We", "us" and "our") of Lancaster House, Centurion Way, Leyland, PR26 6TX. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’, ‘organiser’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are all the holiday, tour and other arrangements detailed on your confirmation (including any additions or amendments).

Our obligations to you will vary depending upon whether we package arrangements for you, or act as an agent for another travel supplier. References to packages in these Booking Conditions are to packages for which We are the organiser, and if we sell you arrangements on behalf of another travel supplier as an agent, your contract will be with that supplier, and we shall only have responsibility to you in accordance with section 12(A)(ii) of these Booking Conditions.

Accuracy of information

We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. Furthermore, we will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 9.

1. Our agreement

You will receive information about the main characteristics of your arrangements before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Notice and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:-

You will enter into a binding contract with us when we issue our confirmation. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of your arrangement, depending on how long before travel you cancel, and/or the terms and conditions of the suppliers whose services make up your arrangements

You can make changes to your confirmed arrangements in certain circumstances. We will make a charge for processing these changes;
We may make changes to and cancel your confirmed arrangements but we will provide suitable alternatives and pay you compensation in certain circumstances if we do so;
We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.

For all bookings the party leader must be at least 18, and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, Our agreement becomes binding when we issue a confirmation, either directly to you or via any agent we have authorised to act on our behalf. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation as soon as reasonably possible after you receive them. It may harm your rights and ability to travel if you don’t.

The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

You must make payment for your arrangements in accordance with the instructions we give you. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.

3. Insurance

It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. Details of a policy suitable to cover your arrangements are available upon request. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

4. Special requests

Special requests relating to your arrangements must be advised to us at the time of booking. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.

5. Disabilities and medical problems

Many of the arrangements which we sell are generally suitable for persons with reduced mobility, but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip or holiday taking into account your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

6. The price you pay

We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed arrangements.

The price of your confirmed arrangements is subject to variations which occur solely as a direct consequence of changes in:-

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; or

(b) the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including, but not limited to, tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. Price variations will be calculated by applying the cost differential we experience as a result of the above factors. Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.

If your arrangements are a package, and if that means that you have to pay an increase of more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services), we will offer you the options in clause 8. In respect of packages we will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your arrangements, which excludes insurance premiums and any amendment charges.

If prices go down as a result of the above factors, we will make a reflective refund, but we will also deduct our administrative expenses from what is owed to you and this may extinguish the value of the refund due.

Also, note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place.

Please note that our prices are based on bookings made by UK residents. If you are not a UK resident or UK passport holder, you may be liable upon check-in/check-out for additional charges imposed by the supplier directly. Gold Medal Travel Group Limited will not be liable for such additional charges.

7. Changes and cancellations by you

If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges below. Where we are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

You may cancel any package arrangements prior to their commencement (following the process outlined above) in the event that i) circumstances amounting to unavoidable and extraordinary circumstances (as set out in clause 9) are occurring at the place where your arrangements are due to be performed or its immediate vicinity; ii) those circumstances make it impossible to travel safely to the travel destination, and; iii) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. We will refer to and take into consideration Foreign Commonwealth and Development Office guidance when determining whether your booking is affected. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. For flight inclusive bookings, most airlines do not permit name changes after tickets have been issued for any reason, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued.

Please note that where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline and will be classed as void. No automatic right to any refund exists for such part-used tickets.

Charges in the event of a cancellation

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim the charges below. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Packages and Accommodation-only

In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Note: These cancellation charges apply to all bookings, except in circumstances where a booking includes items or services where our suppliers own cancellation charges exceed those shown below. In these circumstances any additional cancellation charges will be advised at the time of booking. Please ensure you are certain of the fees applicable to your booking by asking us before proceeding to book your arrangements.

*Accommodation Only: Accommodation booked to coincide with peak periods or special events or when we negotiate special offer rates with our accommodation providers may be non-refundable once booked. Where this applies, you will be advised at the time of booking.

In the event of cancellation by some but not all party members, additional charges may be payable (for example, where a twin or double room will only be occupied by one person). Any such additional charges must be paid at the time of cancellation or with the balance of the cost of the arrangements as advised.

Other Travel Arrangements including Flight-only

If you need to cancel you must contact us. Cancellation charges vary depending upon the services booked and will be higher the later you cancel. Except as described below in respect of car rental, a minimum cancellation fee of £75 will apply regardless of the value of the service cancelled. In some cases it may not be possible to offer any refunds for certain services such as air tickets once a booking has been made. The cancellation charge of flight-only bookings will be 100% of the cost of the booking. Please ensure that you are certain of the fees applicable to your booking by asking us before proceeding to book your arrangements. Air tickets returned to us for a refund are subject to an administration fee of £75 per ticket. Refunds will not be paid by us until they have been received by us from the relevant airline or consolidator.

Car rental: there is no charge to change/cancel car hire-only bookings more than 48 hours before departure. Cancellations 48 hours or less before departure will incur 100% cancellation charge. Cancellations 48 hours or less before departure will incur 100% cancellation charge. If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms (please see car suppliers website for full terms and conditions), we reserve the right to make a ‘no-show’ charge of 100% of the total car rental booking value and un-used or part-used car hire rental will be non-refundable.

Charges in the event of a change

In the event we can meet your requested change, you will have to pay £75 per person per change (unless you have purchased a Beltin’ or Best service pack, in which case the amendment fee payable will be as per the terms of your chosen service pack) as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

8. Changes and cancellation by us

Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of clause 12.

Changes and cancellations to package arrangements before departure

Most changes will be insignificant and we reserve the right to make them. We will have no other responsibilities to you in respect of any insignificant changes.

Examples of “insignificant changes” made before departure include the following:

A change of outward departure time or overall length of your arrangements of twelve hours or less.
A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a significant change to your confirmed arrangements and we reserve the right to do so. A significant change is one where we significantly alter any essential element of your arrangements (other than the price) owing to circumstances beyond our control. Examples of “significant changes” made before departure include, but are not limited to, the following:

A change of accommodation resort for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of outward departure time or overall length of your arrangements of twelve hours or more.
A significant change to your itinerary, missing out one or more destination entirely.
Where we or our supplier can no longer fulfil any special requirements that we have accepted and confirmed on our confirmation invoice and this will have a significant impact on your arrangements.
Where we increase the price of your arrangements by more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services).

If we have to make a significant change or cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:-

(i) (for significant changes) agreeing to the changed arrangements,

(ii) accepting the cancellation or terminating the contract for the arrangements and receiving a refund (without undue delay) of all monies paid; or

(iii) accepting an offer of alternative arrangements of comparable standard from us, if available.

(In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).

You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, re-iterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.

Subject to the exceptions detailed below and where your arrangements are a package, we will where appropriate, pay you reasonable compensation, subject to the limitations and exclusions in section B of clause 12.

We will not pay you compensation where:-

(i) we make a significant change or cancel before you have paid the final balance of the cost of your arrangements;

(ii) we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as set out in clause 9;

(iii) we cancel your arrangements no later than 20 days before they are due to start because the minimum number of participants to run them has not been reached.

We will not make a price reduction or pay you compensation; and the above options will not be available where:-

(i) we make an insignificant change;

(ii) we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);

(iii) where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Changes and cancellations to package arrangements after departure

If we become unable to provide a significant proportion of your package arrangements after you have departed, we will try to offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract. If the alternative arrangements we make are of a lower quality than those you originally booked, we will make a price reduction. Where our original agreement included return transport we will also provide you with equivalent transport back to your place of departure without undue delay or additional cost. You may reject the proposed alternative arrangements only if they are not comparable to what we originally promised to provide or if the price reduction we offer is inadequate. Where we are unable to make suitable alternative arrangements or you reject the proposed alternative arrangements in accordance with this clause, where appropriate and only where your arrangements are a package, we will pay you compensation subject to section B of clause 12.

Where we are unable to ensure your return from a package as agreed because of unavoidable and extraordinary circumstances defined in clause 9, we will bear the cost of necessary accommodation if possible of equivalent category for a period not exceeding (a) 3 nights per traveller (exceptions apply in respect of persons with reduced mobility and people travelling with them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we have been notified of their particular needs at least 48 hours before the start of the package); or (b) where a different period is specified in any passenger rights legislation applicable to the relevant means of transport for your return, for the period specified in that legislation.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.

Changes and cancellations to all other bookings by the supplier

We will inform you of any changes or cancellations to arrangements we have sold you as agent for other suppliers as soon as reasonably possible. If the supplier offers alternative arrangements or refund, you will need to let us know your choice within the time frame stipulated by the supplier. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

9. Unavoidable and extraordinary circumstances

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Assistance to those travelling on a package in the event of difficulty or unavoidable and extraordinary circumstances

Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances as set out in this clause 9. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance is needed please contact [email protected] , or call 0800 054 6824 or 01772 550 185 (out of hours emergencies-only).

10. Complaints

If you experience difficulty or lack of conformity during your holiday, you must inform us without undue delay so that we can take steps to assist you or put things right, if you fail to do so we will be unable to consider any claim for refund or compensation. You should also contact us by emailing [email protected] or calling 0800 054 6824. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement. You can write to us at Customer Relations Department, Netflights, Lancaster House, Centurion Way, Leyland, PR26 6TX.

11. Your behaviour

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of aircraft, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

12. Our Responsibility

Our responsibilities differ according to what you have booked:

(i) In relation to bookings of Packages

We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. Subject to these booking conditions, if we fail to arrange or perform your package arrangements in accordance with our agreement, we will remedy any resulting lack of conformity. If that is impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will instead pay you compensation subject to clause B of this clause.

(ii) In relation to all other bookings

In respect of all other bookings, we act as agent for other suppliers. We have a duty to select the suppliers of the services making up your booking with us using reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers using reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

Please note in relation to all bookings:

It is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
It is a condition of our acceptance of the responsibility above that you inform us and the supplier(s) concerned without undue delay of the lack of conformity you perceive; and allow us a reasonable period in which to remedy it. Please contact [email protected] or call 0800 054 6824.
Limitations and exclusions of responsibility

In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:-

(i) We will not be responsible, make a price reduction or pay you compensation for any lack of conformity, injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

(a) the act(s) and/or omission(s) of the person(s) affected;

(b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and which were unforeseeable or unavoidable; or

(ii) We will not be responsible, make a price reduction or pay compensation:-

(a) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you.

(b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

(iii) Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):-

(a) whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements.

(c) deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)

Luggage or personal possessions and money

The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

Claims covered by an International Convention

When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions.

Any other claims which don’t involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law

The maximum amount we will have to pay you in respect of all such claims is three times (twice in the case of arrangements which aren’t packages) the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements.

13. Jurisdiction and applicable law

This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the ABTA Arbitration Scheme (if the scheme is available for the claim in question - see clause 14) or by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

We are a Member of ABTA, membership number V6805. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

15. Financial security for our packages

We provide security for our flight inclusive packages by way of a bond held by the Civil Aviation Authority under ATOL number 2916. In the event of our insolvency, you can contact the Civil Aviation Authority at Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email [email protected] . When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please check your ATOL Certificate or ask us to confirm what protection may apply to your booking.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder. In which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We provide protection for our non-flight inclusive package arrangements by way of our membership of ABTA, The Travel Association (ABTA number V6805). If your holiday does not include flights, ABTA will financially protect your package holiday in the same way. In the event of our insolvency, you can contact ABTA at 30 Park Street, London, SE1 9EQ, email www.abta.co.uk .

At the time of booking, you may choose to add Airline Failure Protection cover (“AFP”) so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available), or issue you with a refund, as appropriate. Please note that AFP is only required for Flight-Only bookings. If you add AFP cover for a package booking, you may contact us at [email protected] for a refund of the AFP cost. If the Airline that you are due to travel with ceases to trade, we are able to arrange alternative flights (if available), or issue you with a refund, as appropriate.

Except as described above, your monies will not be financially protected by us. Please ask us for further details.

16. Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk

Up-to-date travel advice can be obtained from the Foreign Commonwealth and Development Office, visit www.gov.uk/foreign-travel-advice Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

17. Flights

In accordance with Regulation (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban_en

In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on our website, in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs, but in any event we advise you to check flight times with the airline 24 hours prior to departure. Please reconfirm your flight times for your return journey in case of any change after you have made your outbound journey. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 (Changes and cancellation by us) will apply.

Where applicable, under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.

We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances as set out in clause 9. A delay to or cancellation of your transport service does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your transport. However, you may be entitled to claim under the delay section of your travel insurance policy.

19. Booking Condition Amendments and Right to Refuse Travel Arrangements

We reserve the right to add, withdraw and/or amend any of our Booking Conditions at any time and without notice and furthermore reserve the right to refuse any booking.

20. General Information

(a) Direct Flights:-

Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport.

(b) Overseas Departure Taxes:-

Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.

We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing beds or use a roll-away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

(d) Frequent Flyer Schemes:-

Not all airline tickets sold by us are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. We will not compensate if you are unable to redeem your miles.

21. Netflights Service Pack

(a) Holiday voucher

At the time of booking, you may choose to purchase a Service Pack. The BELTIN' or BEST Service Packs include a £50 voucher. The terms of the voucher are as follows:

The £50 voucher is per booking and can only be used once. It has no cash value and cannot be refunded, transferred, forwarded or exchanged.
The voucher is only valid on holiday bookings that include flights and a hotel for a minimum duration of 5 nights.
The voucher cannot be used in conjunction with any other offer.
The voucher is valid for 12 months from the date of departure of the booking in relation to which you purchased the Service Pack.
The voucher can only be redeemed when booked with a Netflights agent over the telephone.
The booking reference of the booking where you purchased the Service Pack must be quoted at the time of redeeming the voucher.

(b) Multiple Service Pack Purchases

In the event that you purchase multiple Service Packs in a single transaction, you will receive individual vouchers for each Service Pack.
Each voucher can be redeemed independently for separate bookings (only one voucher may be redeemed per booking).
Please quote the reference number of the booking where you purchased the Service Packs at the time of making each subsequent booking.

The purchase of a BELTIN' or BEST Service Pack includes a discount on Netflights’ amendment fees.
Please note that this discount is applicable solely to Netflights' amendment fees.
Fees charged by airlines, hotels or other suppliers may apply and some fares/charges are non-refundable.
Increased rates may also apply to amended dates or travel products.

(d) Airline Failure Protection (AFP) - Please see section 15 of these Booking Conditions.

(e) Speedy Refund

The purchase of a BEST Service Pack entitles you to a Speedy Refund.
If you have purchased a BEST Service Pack and you become entitled to a refund pursuant to the eligibility criteria outlined in these Booking Conditions, you can expect to receive a full refund within three (3) business days of your refund request being approved.

(f) Priority Customer Service

The purchase of a BELTIN' or BEST Service Pack includes Priority Customer Service which allows you to connect with a representative promptly should you require immediate assistance. A telephone number will be provided following your purchase.

Context Id: b7aad5c5-1b2d-437a-b511-04df4471f658

Patch Notes
Hardware and Tech
PC Invasion Staff
Terms of Use
Privacy Policy

Where to find the Medal Merchant in Palworld

The Medal Merchant is a unique vendor in Palworld that sells extraordinarily valuable and rare items, in exchange for a rare currency: Dog Coins.

All Medal Merchant locations in Palworld

The Medal Merchant has a few different locations that one will always be at. Each Medal Merchant has the same stock, so travel to the closest one to you.

The Medal Merchant is a special vendor in Palworld that will sell you all manner of important items . However, you’ve got to know where to find him first.

I’ve found the Medal Merchant in churches and church ruins all across the Palpagos islands . Below is a list of confirmed locations I’ve found him in, and there seems to be a pretty consistent theme:

Desolate Church
Marsh Island Church Ruins
Forgotten Island Church Ruins

Heading to any church or church ruins should allow you to find the Medal Merchant in Palworld, making him pretty easy to locate.

Palworld Medal Merchant stock

Now that you’ve found a Medal Merchant in Palworld, all you gotta do now is purchase some stock. Note that you can’t sell anything to them , so you can’t earn Dog Coins or regular Gold by selling to them.

Here is an exhaustive list of all the goods you can buy from a Medal Merchant.

Now you know all there is to know about the Medal Merchant in Palworld, you’d better learn all the ways of earning Dog Coins.

Our Travel Insurance Policies

At Puffin, we offer a range of Single Trip and Annual (Multi Trip) policies for individuals, couples, families and groups aged up to 84 including policies for customers that have pre-existing medical conditions. We cover countries throughout the world and have three cover levels to choose from (Silver, Gold and Platinum) and numerous options that can be added to your policy. Below you will find:

A summary of the cover (also known as "benefits") offered by our policies
Information about the optional cover we offer
Information about the activities covered
Information about the countries covered
Links to our policy documents

If you're not familiar with travel insurance policies, then you may find it useful to read our Travel Insurance Guide before reading the rest of this page. Also, if you're not familiar with the "benefits" we list in the table below, then you may find our Benefits Guide useful.

Who we cover

We provide cover for individuals, couples, families and groups of travellers. Our Single Trip policies cover adult travellers aged 18 - 84 and our Annual policies cover adult travellers age 18 - 80.

Summary of Cover

Sample Policy Documents: Puffin Policy Wording.pdf

Sample Insurance Product Information Document: IPID.pdf

These are sample policy documents, the policy wording and IPID which applies to you will be available to view when you get your quote and will be emailed to you when you buy.

Our policy wording changed on 17th August 2023. For a summary of changes made see here .

Optional Cover

In addition to the above, we offer optional cover for: Winter Sports, Extended Gadget, Cruise and additional activity packs.

To keep our prices low, we don't bloat your policy with cover that most people don't need. However, we do offer a range of options for those that do need specific types of cover including Winter Sports Cover (Ski and Snowboard) and Extended Gadget Cover. For more information, see our Optional Cover page .

Our basic policy covers you for over 100 common holiday activities including body boarding, surfing and water skiing, but if you fancy doing something a bit more adventurous whilst on holiday then we have a range of activity packs that you can add on to your policy to ensure you have the right cover. For full information see our Activities page .

To find out about which countries we cover, please see our Country List .

Choose your insurance

We offer great quality cover for Travel Insurance and your Pets Insurance. Why not try our quick quote...

Get Travel Quote Get Pet Quote

Credit cards
View all credit cards
Banking guide
Loans guide
Insurance guide
Personal finance
View all personal finance
Small business
Small business guide
View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

Airline, Hotel and Rental Car Cancellation Refunds and Vouchers: How They Work

Sam Kemmis is a travel rewards expert at NerdWallet specializing in airline and hotel loyalty programs. In a previous professional life, he wrote comedy until a nomadic lifestyle and a lifelong obsession with saving money turned his attention to travel rewards. He is no longer funny. His work has been featured by The Associated Press, The Points Guy and Fast Company. He has spoken about travel rewards at CardCon, the Altitude conference and AwardWallet's "Award Travel 101" podcast. He is based in Ojai, California, and teaches mindfulness meditation because that's what you do in Ojai.

Kevin Berry works as the content lead for multimedia production at NerdWallet including YouTube, podcasts and social media videos across all financial topics. Previously, he was the Lead Editor for the Travel Rewards team. Prior to NerdWallet, Kevin managed the content and social media teams at NBC Sports in Portland for eight years. His prior experience also includes time as a financial analyst (Comcast) and business system analyst (Nike).

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Table of Contents

Getting travel refunds at a glance

Air travel cancellations, hotel cancellations, car rental cancellations, vacation rental cancellations, canceling a flight, hotel or rental car: now what.

If your airline cancels or makes major changes to your flight — no matter the reason — you are eligible for a full refund under Department of Transportation regulations . So why do so many passengers end up with a voucher instead?

Airlines often try to skirt regulations by giving passengers the option to accept a modified itinerary, even if the changes are major. But for casual travelers who've found themselves entrenched in the confusing world of refunds and who are expecting to receive cash for cancellations, many travelers might be surprised to receive vouchers instead.

Whether it's airlines, hotels or rental cars, here's what you need to know about travel refunds and when you're entitled to one, as well as how to receive and use vouchers if you otherwise can't get a cash refund:

Although specific refund and voucher policies vary from situation to situation and airline to airline, some consistencies (and federal regulations) allow for a few broad generalizations. Here's the quick glance at what you're entitled to, based on type of travel:

Air travel canceled by the customer more than 24 hours after booking will usually be compensated in the form of flight vouchers, which must be used within a certain period of time. Customers who book a more expensive "refundable" fare may be able to get a cash refund.

Air travel canceled by the airline is eligible for a full cash refund, though the airlines will often try to avoid this.

Hotel cancellations are often fully refundable if made more than 24 hours before check-in (except for prepaid/nonrefundable rates), but this varies by booking.

Car rental cancellations are almost always fully refundable, except for prepaid reservations.

Vacation rental (Airbnb, Vrbo) cancellations vary by property.

Now we'll break that down a bit deeper:

Air travel cancellation policies vary based on two factors: when the cancellation is made and who is doing the canceling.

Cancellations made within 24 hours

All flights starting in the U.S. that are canceled within 24 hours of booking are eligible for a full cash refund under Department of Transportation regulations . It doesn’t matter if you book directly through the airline or through a third party booking service: You are eligible for a refund to your original form of payment if your flight originates in the U.S. and you cancel it within 24 hours.

However, some airlines make the process of receiving these refunds cumbersome or confusing, sometimes suggesting you accept alternatives to the cash refund. If you are having trouble finding a way to get your cash back online, call the airline or travel booking service directly.

Cancellations made after 24 hours made by the traveler

If you want to cancel a flight more than 24 hours after booking, it is subject to the cancellation policy of that particular airline and fare:

Refundable fares are generally eligible for a full cash refund.

Some tickets, including many basic economy fares, simply cannot be canceled.

Some tickets can be canceled for a voucher refund, minus a cancellation fee.

Others can be canceled for free, but are available to travelers in the future as flight vouchers.

Now that most U.S. airlines have removed cancellation fees , the most common situation is the last one. You will be able to get a full refund for your nonrefundable flight, but not a cash refund. Instead, you’ll get a voucher or credit for future flights booked within a certain time frame. This isn't ideal, but it’s better than nothing. Just remember to use your voucher before it expires.

Cancellation made by the airline

If the airline cancels or makes major changes to your flight, for any reason, you are eligible for a full refund under Department of Transportation regulations . The definition of "major changes" isn't totally clear, but in general, any schedule change of more than 24 hours should be eligible for a full refund.

However, airlines will often try to skirt this regulation by giving passengers the option to accept a modified itinerary, even if the changes are major. Here’s an email from Singapore Airlines, with our highlight in red:

Because “accept” looks like a default option and the alternative is less prominent, a passenger may not be fully aware of their rights. Don’t fall for it: Always request a refund if the proposed changes aren't ideal.

Also note that sometimes airlines owe you money for delays or cancellations (or at least other forms of compensation, such as meal and hotel vouchers).

And if your flight was canceled at the last-minute by the airline, you'll have to move fast to minimize disruption for the rest of your travels. Make these moves fast if your flight was canceled . And while this won't help you now, bookmark this for next time: NerdWallet's guide to how to book a flight that's less likely to get canceled .

Hotel cancellation policies are generally more straightforward than airline policies, though there are no federally enforced cancellation rules. Hotel bookings generally fall into two categories:

Fully refundable rates, which can generally be canceled within 24 hours of check-in for a full refund.

Prepaid, nonrefundable rates.

Most hotel brands offer flexible rates as the default, which are generally more expensive but either are refundable or don't require upfront payment, period. Often though, travelers prefer prepaid rates purely because they tend to be cheaper. Before booking, consider how likely it is that your travel plans might change. Saving a couple bucks on the prepaid rate might not be worth it in the end if you had to cancel and now can't get your money back.

You should be able to see the terms of the cancellation policy for your booking during checkout. Read and understand them before committing.

One more reason why hotels tend to be more generous than airlines. Unlike airfare, the value of canceled flexible hotel bookings usually isn't offered in the form of credits or vouchers, but as a direct refund of the deposit amount to your credit card .

This one’s easy: Unless you specifically book a prepaid rate for a car rental reservation, you should be able to change, cancel or modify it without incurring a fee. The rules for cancellations on prepaid rates vary among companies and reservations, but they are often more flexible than nonrefundable airfare — and even more flexible than hotel bookings.

Vacation rental brands like Airbnb and Vrbo take a slightly different approach: They offer a range of cancellation policies, from extremely flexible to nonrefundable, and let the hosts (property owners) choose from these policies.

So when booking, look for the specific policy on each property. Here’s an example of Airbnb’s flexible policy:

Refunds from cancellations should come directly to your card — no credits or vouchers are involved.

» Learn more: Cancel For Any Reason (CFAR) travel insurance explained

Canceling travel is never a fun experience, but it can be made all the more challenging when confronted with a host of different rules and conditions for each type of booking. Thankfully, most hotel cancellation policies are fairly straightforward: You can either cancel your booking or you can’t, and you’ll get a cash refund if you do.

However, airline cancellations are a world unto themselves and require a bit more patience and understanding. In general, you won’t get a cash refund unless you cancel within 24 hours of booking, cancel a refundable fare or have the booking canceled by the airline.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2022 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

TAs can now cancel Gold Medal and Travel 2 bookings free of charge

Contributors are not employed, compensated or governed by TDM, opinions and statements are from the contributor directly

Tour operators Travel 2 and Gold Medal have announced changes to their cancellation and amendment policies applicable across their whole package holiday portfolio. Agents booking new packages this month (March 2020) with either tour operator will be able to amend or cancel their package holiday booking at no charge.

Committed to arming agents with as much flexibility and support as possible, the new policies take immediate effect and are available on every new package booking. Customers can amend a trip at any time (free of Gold Medal or Travel 2 charges) and only pay the fare difference with the airline/hotel if applicable. Gold Medal and Travel 2 cancellation fees are also being waivered if a customer has to cancel a holiday in the constantly changing current climate.

Lisa McAuley, managing director Gold Medal and Travel 2 commented: “We understand that with evolving travel advice many of our agents will have customers who are hesitant to plan or confirm a new holiday right now. Our new policy is designed to provide agents with the much-needed flexibility to reassure their customers that there is the option to change and amend their booking if required.”

To provide agents with the best deals and support with their sales at this time, Gold Medal and Travel 2 will be releasing a new holiday deal from across their world-wide portfolio every day on their Facebook pages. Bookable for a limited time, the hand-selected offers will include huge savings and free upgrades for customers, plus double Farebank Rewards or T2 Rewards for agents.

McAuley added: “We are confident that our new daily deals will support agents with encouraging their customers to keep travelling. Customer confidence is key and we know travel agents are truly one of the best placed to provide this insight and reassurance.”

Gold medal and Inspiretec first to market with latest agency management platform…

Gold Medal take a total of 45 agents on fam trips across May

Gold Medal launch a new campaign in partnership with Atlantis, the Palm – a…

Gold Medal explore idyllic island escapes in latest Caribbean & Mexico brochure

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you design and create an advertising campaign

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Yes, contact me I want to download the media kit

Comments are closed.

LATEST STORIES

Emirates unveils its newly designed, premium lounge in Paris Charles de Gaulle airport

Etihad Airways operates first flight to Al Qassim

Azamara Cruises welcomes agents onboard to mark the start of its largest ever Ship Visit Programme in the UK

Iconic Perthshire Resort launches land train in time for summer

Welcome, Login to your account.

Recover your password.

A password will be e-mailed to you.

Welcome back, Log in to your account.

Be part of our community of seasoned travel and hospitality industry professionals from all over the world.

LOGIN / SIGN UP
Middle East
UK & Europe
USA & Canada
Hospitality
HR & Careers
Luxury Travel
MICE (Meetings, Incentives, Conferencing, Exhibitions)
Travel Tech
Travel Agents
Airlines / Airports
Conferences
Cruising (Ocean)
Cruising (River)
Destination Management (DMC)
Hotels & Resorts
Hotel Management Company
Hotel Technology
HR / Appointments
Meetings, Incentives, Conferencing, Exhibitions (MICE)
Travel Agents (all)
Travel Technology
Tourism Boards
Executive Women Series
Executive Hoteliers
Industry appointments
Travel Bloggers
Podcasts – Features
How to join
RSVP Portal
Event Photos/Videos
Competitions
Travel Club
Middle East September 2024
Thailand October 2024
Destination NaJomtien BanAmphur BangSaray *NEW*
จุดหมายปลายทาง นาจอมเทียน หาดบ้านอำเภอ บางเสร่ *NEW*
South Australia Reward Wonders *NEW*
Ponant Yacht Cruises and Expeditions
Encore Tickets (Chinese Guide)
Affordable Luxury in Thailand by Centara Hotels
Rising Above the Oridinary by Conrad Bangkok
The Best of Thailand
Who is IWTA
Philippines
Recommend Someone
Recommend yourself
IWTA Awards

Americans favored to top overall medal count in Paris Olympics. China will challenge for most gold

An employee holds medals for the upcoming 2024 Paris Olympic and Paralympic Games after the finishing touches were added, in the workshops of La Monnaie de Paris, in Paris Tuesday, June 25, 2024. Credit: AP/Christophe Ena

The United States is strongly favored to win the most overall medals when the Paris Olympics open in a month. The big question is this: will the Americans also top the gold-medal tally in a close race with China?

The United States is projected to win 123 medals overall — 37 gold, 34 silver, and 52 bronze. China is forecast to win 87 overall — 36 gold, 29 silver, and 22 bronze.

This forecast is done by Nielsen’s Gracenote Sports, which supplies statistical analysis for sports leagues around the world. It also tracks major competitions involving Olympic sports leading up to the Games.

The United States and China finished 1-2 in both categories in 2021 in the pandemic-delayed Tokyo Olympics.

Gracenote’s ranking is based on overall medals won, although others focus the rankings on gold totals. The International Olympic Committee does not compile rankings, leaving this to nations and local media.

This would be the eighth straight time the United States has won the most overall medals in the Summer Games. In 1992 at Barcelona, the so-called Unified team topped the overall count. Those athletes were from the former Soviet Union, which had just broken up as a sovereign state.

The last time the United States did not top the gold-medal count in the Summer Games was in the 2008 Olympics in Beijing, where China invested heavily and saw dividends.

An employee holds a medal for the upcoming 2024 Paris Olympic and Paralympic Games after the finishing touches were added, in the workshops of La Monnaie de Paris, in Paris Tuesday, June 25, 2024 Credit: AP/Christophe Ena

Next in line with overall and gold totals for Paris are: Britain (62-14), France (56-29), Australia (48-13), Japan (46-12), Italy (46-11), Germany (37-10), Netherlands (34-17), South Korea (29-8).

The next 10 are: Hungary (23-7), Canada (20-6), Spain (18-4), Ukraine (17-2), Brazil (16-7), New Zealand (16-4), Poland (15-5), Denmark (14-5), Turkey (14-4), Ethiopia (13-2).

And 21 through 30 are: Sweden (12-6), Georgia (12-3), Serbia (11-5), Belgium (11-3), Uzbekistan (11-3), Kazakhstan (10-2), Iran (9-4), Croatia (9-3), Romania (9-2), Ireland (9-2).

Host nations always get a bump in medals, and France is expected to get a big one and increase its overall total from 33 in Tokyo. France is forecast to nearly triple its gold-medal output from Tokyo, where Japan picked up a record haul.

Katie Ledecky of the United States with her gold medal after winning the women's 1500-meters freestyle final at the 2020 Summer Olympics, on July 28, 2021, in Tokyo, Japan. The United States is strongly favored to win the most overall medals when the Paris Olympics open in a month. The big question is this: will the Americans also top the gold-medal tally in a close race with China? Credit: AP/Matthias Schrader

Performing at home is an advantage, partly because host nations invest more heavily in training athletes. Then, of course, there are adoring home crowds and the familiar surroundings.

The unknown factor is the presence of Russian and — to a lesser extent — Belarusian athletes. They have been absent from most international competitions over the last two years because of the war in Ukraine. It's still unclear how many will participate and their influence is difficult to factor into the forecast, Gracenote acknowledges.

More Olympics

YOU'VE BEEN SELECTED

FOR OUR BEST OFFER ONLY 25¢ for 5 months

Unlimited Digital Access.

cancel anytime.

Newsday subscriber - Log in

Gold Medal and Travel 2 waive cancellation and amendment fees

Gold Medal and Travel 2 have announced changes to their cancellation and amendment policies applicable across their whole package holiday portfolio.

Agents booking new packages this month with either tour operator will be able to amend or cancel their package holiday booking at no charge. Committed to arming agents with as much flexibility and support as possible, the new policies take immediate effect and are available on every new package booking. Customers can amend a trip at any time (free of Gold Medal or Travel 2 charges) and only pay the fare difference with the airline/hotel if applicable.

Gold Medal and Travel 2 cancellation fees are also being waived off if a customer has to cancel a holiday in the constantly changing current climate.

Lisa McAuley, managing director Gold Medal and Travel 2, said: ?We understand that with evolving travel advice many of our agents will have customers who are hesitant to plan or confirm a new holiday right now. Our new policy is designed to provide agents with the much-needed flexibility to reassure their customers that there is the option to change and amend their booking if required.?

To provide agents with the best deals and support with their sales at this time, the operators will be releasing a new holiday deal from across their world-wide portfolio every day on their Facebook pages.

Bookable for a limited time, the hand-picked offers will include huge savings and free upgrades for customers, plus double Farebank Rewards or T2 Rewards for agents.

McAuley added: ?We are confident that our new daily deals will support agents with encouraging their customers to keep travelling. Customer confidence is key and we know travel agents are truly one of the best placed to provide this insight and reassurance.?

The new policies are valid on bookings made from March 9?31.

For full terms and conditions, go to www.goldmedal.co.uk and www.travel2.com .

Receive our bi-weekly print magazine plus exclusive incentives, news and event invites straight to your inbox!

Join Travel Bulletin and leading destinations, operators and cruise lines for free networking events.

The Star Awards are returning to the London Hilton Bankside on October 24th, 2024! Get your tickets and explore sponsorship opportunities now.

Delta finally eliminates the strict 72-hour award cancellation rule

Delta award tickets have just become a lot more flexible.

That's because the Atlanta-based carrier has now dropped its restriction on changing or canceling a SkyMiles redemption within 72 hours of departure — for all flights globally, a carrier spokesperson confirmed to TPG.

This applies to all awards purchased with SkyMiles for all destinations, including those operated by the carrier's Skyteam partners.

For over nine years, Delta required that all awards be changed or canceled three or more days before departure . Otherwise, you'd forfeit your miles for making a last-minute modification.

In late August, following similar moves made by its major competitors, Delta started to rethink ticket flexibility. The carrier permanently eliminated change fees for domestic tickets and dropped the 72-hour rule from domestic SkyMiles awards, too.

Just last week, Delta expanded its no-change-fee policy to cover all international flights departing from U.S. — and subsequently eliminated the 72-hour rule from those flights as well.

But Wednesday's move makes all SkyMiles tickets infinitely more flexible, regardless of itinerary or destination.

While this is certainly a customer-friendly move, do note that both American and United have long allowed flyers to modify award tickets at any time before departure. Regardless, it's great to see Delta making this change, even if it's playing "catch up" with its Big 3 competitors.

Just because it's now easier to change or cancel a Delta award doesn't mean that it's going to be free. Some award tickets no longer carry a change or redeposit fee, including those:

Booked on or after Aug. 31, 2020, for travel within the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Booked on or after Dec. 9, 2020, for travel originating from North America to anywhere in the world.
Booked on or after Dec. 9, 2020, for travel between the U.S., Mexico and the Caribbean.

However, for all other awards, flyers will be on the hook for $150 to change or cancel an award. Platinum and top-tier Diamond Medallions will continue to receive free changes to all awards, regardless of destination.

American Airlines, on the other hand, has led the way when it comes to award fees . The carrier has permanently dropped change and redeposit fees for all awards modified any time before departure.

Travel Planning Center
Ticket Changes & Refunds
Airline Partners
Check-in & Security
Delta Sky Club®
Airport Maps & Locations
Flight Deals
Flight Schedules
Destinations
Onboard Experience
Delta Cruises
Delta Vacations
Delta Car Rentals
Delta Stays
Onboard Wi-Fi
Delta Trip Protection
How to Earn Miles
Ways to Redeem Miles
Buy or Transfer Miles
Travel with Miles
SkyMiles Partners & Offers
SkyMiles Award Deals
SkyMiles Credit Cards
SkyMiles Airline Partners
SkyMiles Program Overview
How to Get Medallion Status
Benefits at Each Tier
News & Updates
Help Center
Travel Planning FAQs
Certificates & eCredits
Accessible Travel Services
Child & Infant Travel
Special Circumstances
SkyMiles Help

Discover Gold Medallion Benefits

It’s good to be Gold. Receive Unlimited Complimentary Upgrades, access to the full Sky Priority® suite of services, waived Same-Day Confirmed fees and benefits including a preferred rate on a CLEAR® Plus membership, exclusive savings with Delta Vacations ® and more.

In-page Links

Earn More Miles , Go to footer note
Complimentary Upgrades , Go to footer note
Waived Fees , Go to footer note
Airport Benefits , Go to footer note
Partner Benefits , Go to footer note
Additional Gold Medallion Benefits , Go to footer note

You Earn More Miles

Unlimited complimentary upgrades, waived fees for bags and ticket changes .

We’ll take care of these fees for you because you’re a Gold Medallion Member.

Your first checked bag is free each way when traveling on a Delta or select airline partner flight. Up to 8 of your travel companions also receive their first checked bag free when traveling on a Delta flight. (4)
Waived Same-Day Confirmed Fees (5)

Airport Benefits

From check-in to boarding, move through the airport with ease.

Gold Medallion Status offers:

Sky Priority® suite of services including check-in, priority security line access, expedited baggage service and Sky Priority Boarding (6)
Preferred pricing with a $40 savings on a CLEAR® Plus membership to expedite security ($149/annually) (7) . Learn how CLEAR works , opens in a new window .

Car Benefits with Hertz

Even when you’re not flying, enjoy elite benefits with Hertz ® Car Rental.

Earn 6 miles per $1* spent on qualifying rentals with Hertz when you book through travelextras-delta.com .
Five Star ® Status in the Hertz Gold Plus Rewards® program (8)

*Excludes taxes, fees, other incidental charges, or other booking charges or any element of the booking which is paid or reduced by redemption vouchers or discount codes.

Additional Gold Medallion Benefits

Priority wait list.

If the class of service preferred is not available when making a reservation, you'll receive priority waitlist status on paid tickets.

SkyTeam Elite Plus Status

Dedicated phone line , exclusive savings with delta vacations®, bag tags & drink vouchers (13).

As a Gold Medallion Member, look forward to receiving bag tags to help show off your Status! Plus, you’ll find drink vouchers in the My Wallet section of the Fly Delta App upon earning Status.

Reclaim My Status

View Full Medallion Benefit Terms & Conditions

(1) General SkyMiles Members earn 5 miles per dollar spent. Silver Medallion Members earn 2 additional miles per dollar (for a total of 7), Gold Medallion Members earn an additional 3 miles per dollar (for a total of 8), Platinum Medallion Members earn 4 additional miles per dollar (for a total of 9), and Diamond Medallion Members earn 6 additional miles per dollar (for a total of 11).*Ticket price eligible for mileage accrual includes base fare and carrier-imposed surcharges, but excludes government-imposed taxes and fees. Medallion mileage bonus per USD spent based on earned Medallion Status at the time of travel.

(2) Basic Economy (E) fares are not eligible for: earning miles in the SkyMiles Program, earning credit towards Medallion Status, earning flight miles credit towards Million Miler Status, paid or complimentary upgrades; paid, complimentary or discounted Delta Comfort+, paid or complimentary Preferred Seats; and are not eligible to make same-day confirmed or same-day standby travel changes, regardless of Medallion or other elite status.

(3) Preferred Seats: Eligible passengers include Diamond, Platinum, Gold, and Silver Medallion Members, SkyTeam® Elite and SkyTeam Elite Plus members, passengers that have purchased full fare Y, M or B class of service, and companions of Preferred Seat-eligible customers. When making reservations, provide your SkyMiles account number and request a Preferred Seat. This service is offered on Delta and Delta Connection® flights, subject to availability. Select seats may be reassigned to passengers with certain categories of disability.

(4) Excess oversize, and/or overweight baggage fees may apply. The benefit applies to the Medallion Member when traveling on a Delta, China Southern, or on a SkyTeam partner flight. This also applies up to 8 travel companions on a Medallion Member's reservation for a total of 9 passengers when traveling on a Delta-operated flight, with the exception of flights departing from Paris Charles de Gaulle Airport (CDG) or Amsterdam Schiphol Airport (AMS). The free checked bag allowance depends on Medallion Tier, origin/destination and cabin booked. View complete details.

(5) Same-Day Confirmed: As a Diamond, Platinum or Gold Medallion Member, you may request a same-day change to your itinerary and be confirmed at no extra charge, except when flying on a Basic Economy (E) fare. To make a Same-Day Confirmed change when booked in Main Cabin your original fare class must be available. When booked in our premium cabins -- including Delta One®, Delta Premium Select or First Class -- you may make a Same-Day Confirmed change as long as a seat is available in the cabin purchased or a lower cabin. When booked in Delta Comfort+ ®, you may make a Same-Day Confirmed change as long as a seat is available in Delta Comfort+. If there is not a seat available in Delta Comfort+, you may be eligible to make a Same-Day Confirmed change in a Main Cabin seat, if available. Your request can be made within 24 hours prior to your original departure time. Your new departure time must still be on the same day as your originally scheduled departure.

(6) Priority Check-In: Diamond, Platinum and Gold Medallion Members may use the Sky Priority check-in lanes. Certain airports may have a dedicated check-in lane for Silver Medallion Members. At airports which do not have a dedicated Silver Medallion check-in lane, Silver Medallion Members are permitted to use the Sky Priority check-in lane.

Priority Security Line Access: Diamond, Platinum and Gold Medallion Members have access to frequent traveler security lines in select U.S. domestic airports. To use these lines, show your digital Medallion membership card in the My Wallet section of the Fly Delta app along with the appropriate boarding documents. You can also print your Medallion membership card from My SkyMiles at delta.com anytime. For a list of cities that have these lines available, visit Frequent Traveler Security Lines . This benefit is subject to government security regulations and may be suspended at any time by government directive.

Priority Boarding: With our boarding order, Medallion Members are invited to board before other Main Cabin customers. Customers in Delta One and First Class will board in Zone 1. Diamond Medallion Members and Delta Premium Select customers will be invited to board in Zone 2. Comfort+ Customers will be invited to board in Zone 3. All remaining Platinum and Gold Medallion Members (Sky Priority customers) and SkyTeam Elite Plus customers will be invited to board in Zone 4. Silver Medallion Members and SkyTeam Elite customers may board in Zone 5 using the General Boarding lane.

Sky Priority customers (Zones 1 – 4) will continue to board using the Sky Priority lane.

(7) SkyMiles offers Member-only rates off of the standard $189 annual membership to CLEAR's biometric service. Annual memberships are available for US citizens, legal permanent residents, and citizens of US territories, 18 and older with valid photo ID. Eligibility for complimentary or preferential pricing based on SkyMiles program status at time of CLEAR Plus membership enrollment or renewal. Benefit does not provide automatic enrollment. To receive savings on an annual CLEAR Plus membership, eligible Members must enroll in CLEAR Plus and must provide their SkyMiles number upon enrolling. Full enrollment requires visiting an enrollment center in person. Eligibility for the membership is determined solely by CLEAR. Terms and conditions apply and offer subject to change. Offer is non-transferable.

SkyMiles Members with an existing CLEAR Plus membership may link their SkyMiles and CLEAR accounts here at the time of their annual renewal to have your SkyMiles-preferred rate applied to your CLEAR Plus membership. SkyMiles-preferred rates cannot be applied to an already-existing annual membership.

Your CLEAR Plus membership automatically renews each year for an additional 12-month period at a complimentary or preferentially-priced rate, if eligible, based on your SkyMiles program Status at the time of renewal. At the time of renewal, the relevant fees will be charged to the credit card provided during registration, or if different, the credit card associated with your CLEAR account at that time. To cancel your CLEAR Plus membership at any time, log in to your CLEAR account at my.clearme.com with the email address used to enroll. For help, visit clearme.com/support. Effective February 1st, 2023, all SkyMiles members enrolled in CLEAR Plus will renew at the above rates. This price change continues to offer significant savings compared to the standard CLEAR Plus membership rate. All CLEAR terms and conditions apply and are available at  clearme.com .

Delta SkyMiles American Express Card Members: $149 per year

General SkyMiles Members: $179 per year

Preferred rate for Delta SkyMiles American Express Card Members is limited to Basic Card Members (not Additional Card Members) with the Delta SkyMiles Gold American Express Card, Delta SkyMiles Platinum American Express Card, Delta SkyMiles Reserve American Express Card, Delta SkyMiles Gold Business American Express Card, Delta SkyMiles Platinum Business American Express Card, and Delta SkyMiles Reserve Business American Express Card. Card Members must enroll using the SkyMiles number associated with their Delta SkyMiles American Express Card to receive the preferred rate.

(8)  Excludes taxes, fees, other incidental charges, or other booking charges or any element of the booking which is paid or reduced by redemption vouchers or discount codes. Members need to add their Gold Plus Rewards number in their SkyMiles profile and opt-In for this benefit.  Terms and conditions apply . Valid only for car rentals booked directly through Delta.

(9) Diamond, Platinum and Gold Medallion Members traveling in any cabin on a same-day, international SkyTeam flight (excluding Delta-operated flights) receive access to SkyTeam lounges (SkyTeam partner-operated and SkyTeam branded lounges excluding Delta Sky Club; excludes travel to/from the Caribbean, Guam and Saipan when traveling in Main Cabin) for you and a guest as part of your SkyTeam Elite Plus benefits.

Delta Diamond, Platinum, and Gold Medallion Members traveling in Delta Premium Select or Delta One will receive access to Delta Sky Club when traveling on a same-day, international SkyTeam flight (excludes travel to/from the Caribbean) for you and a guest traveling in Delta Premium Select or Delta One.

(10) You can reach a SkyMiles representative anytime at 1-800-323-2323 in the U.S., or  contact us worldwide . Premium Sales and Service is available when calling from the United States, Canada, Puerto Rico or the U.S. Virgin Islands.

(11) Miles are worth at least 15% more as compared to mileage value with Delta Vacations prior to July 10, 2023. Purchase a Delta Vacations flight and hotel package from any Delta Vacations origin in the U.S. or Canada to a Delta Vacations destination for travel anytime. Some resorts, ski, and dive vacations are excluded from this offer. Additional restrictions may apply.

(12) Digital voucher/coupon is good for use on Delta Air Lines or Delta Connection® carriers only. You may find vouchers in the Fly Delta app or find them in My Wallet at delta.com, where you can print them or access them on your smartphone. Voucher must be printed when flying on Delta Connection carriers operated on an aircraft without a First Class cabin. Please check your My Trips listing for aircraft details. Voucher is subject to all applicable laws and void where prohibited by law. Must be 21 years or older for alcoholic beverages, please drink responsibly. All selections are subject to availability. Duplicated or altered vouchers will not be accepted. Vouchers cannot be sold, bartered, redeemed for cash, or exchanged for any item other than the listed items. Voucher expiration date is noted directly on the voucher.

(13) All Reclaim My Status Benefit Terms apply.  See full details .

Investor Relations
Business Travel
Travel Agents
Comment/Complaint
Browser Compatibility
Accessibility
Booking Information
Customer Commitment
Tarmac Delay Plan
Sustainability
Contract of Carriage
Cookies, Privacy & Security
Human Trafficking Statement (PDF)

Suggested companies

Hays travel, travel republic.

Gold Medal Travel Group Reviews

Visit this website

Company activity See all

Write a review

Reviews 3.6.

Most relevant

This is the worst company I have in my…

This is the worst company I have in my 82years tried to deal with things when a holiday goes badly wrong They will not accept responsibility even when you have photos to prove the state of the hotel you were put in booked with Hays travel and ended up with these people was suppose to be 5star in Mauritius more like 1star in blackpool it was filthy dilapadated dangerous Radisson Blu Azure dont ever go near it or Gold MEDAL

Date of experience : December 07, 2023

Reply from Gold Medal Travel Group

Hello Tessa, Thank you for taking the time to send in your feedback and we are sorry to read these details. I have reviewed the correspondence with Hays and I understand a refund had been offered. Our apologise that there has been cause for complaint. Kindest Regards Gold Medal

No customer service, still waiting for response

Booked a trip to New York for April with Gold Medal via Tui. Flights changed with no communication, flight back cancelled with no communication, put us on a much cheaper flight home which delayed us 10 hours. Return flight info not communicated to us by Gold, ground staff at airport had to find us on systems. Put in a complaint in early May, no communication at all. Not answering emails from us or Tui. Disgraceful service. Avoid at all cost. Currently seeking legal advice.

Date of experience : April 25, 2022

Hey Miss Wynne-Hughes. I am so sorry to see how unhappy you are, and apologies for the delayed reply. Thanks for the reference number. This means we can take a look at the booking. Please note, we are only allowed to speak to your Travel Agent. Sorry again Ralph.

Outstanding all around

Outstanding all around. We have regular contacts in the sales team for all departments now: East, West, Cruise and of course Incredible Journeys. We use Gold medal as a trade supplier on a daily basis and are proud to say one of the highest booking numbers within our franchise. Highly recommend their services. 10/10

Date of experience : July 27, 2023

Thanks for so much for choosing to book with us Ash, we really do appreciate it. Lovely to hear the great relationship we have together. We can't wait to book more incredible holidays for your customers. Speak soon Ralph.

Great service Peter!

I have just had a great experience booking high value customers with Peter at Gold Medal. Booked via phone as combination of First and Business flights with Thai Airways, not the easiest airline to book with! Thanks to Peter we got there in the end, room may need upgrading but he is happy to request different room type for my customers.... Thank you Peter.

Date of experience : November 15, 2023

Carol Thank you for your lovely message, which we will pass on to Peter. We appreciate you taking the time to right a review and share your experience. Gold Medal

Thank you, Nikkie!

Nikkie was very helpful and informative of all of the special inclusions that clients receive, for making a booking with the Pure Luxury team. She was more than happy to make requests for us and to look into various different options. She kept us up to date on when to expect information and sent everything we needed, when expected. Thank you, Nikkie. I will be in touch with you again with future bookings.

Date of experience : September 09, 2023

Fantastic service from start to finish

Fantastic service from start to finish. I had the absolute please of dealing with Christina Ingham for my latest booking with Gold Medal, and what a superstar she was. I had a very particular client with lots of prerequisites for her holiday and after a few destination changes we finally found the ideal holiday for my client. She was always available to speak to and even offered to stay late one day too. Top level service!

Date of experience : June 08, 2023

Christina is amazing isn't she Liam! Thanks so much for taking the time out to leave her a shout out, we'll make sure she gets to see it. Thanks Ralph

Laura-Jane is a star

I recently booked a cruise plus holiday for a large family to Alaska. Laura-Jane was excellent in helping me sort out some complicated travel details. She went the extra mile to make sure all the needs were met and made the whole booking process very easy.

Date of experience : October 11, 2023

Thank you Kelly, you're feedback means a lot and we'll ensure Laura-Jane gets to see this praise.

Excellent Service from Shahina

We had some very demanding customers wanting a New York and Orlando twin centre over Easter 2024 and Shahina looked after us superbly. She was very prompt with replies and answered all of the numerous questions that the customer had without issue. It made the whole booking experience straightforward and stress free.

Date of experience : August 05, 2023

LOVE Gold Medal!

LOVE Gold Medal I have been using Gold Medal for about a year now and have booked lots of customers on their packages as well as tailor made tours. I find they are always positive, solutions-focused and willing to go the extra mile which is super important for me being a small business. My most recent booking (yesterday!) was a triple centre across SE Asia and they made it super easy. Thoroughly recommend!

Date of experience : June 22, 2023

Thanks so much for your cracking review Ellie. I am so pleased you have recognised our amazing team Thanks for booking with us, we really do appreciate it. Ralph.

Do not book with these people

Do not book with these people, especially not through a travel agency, between them they take 40% of the price of your holiday which is added on to the price you’re given. They also do not deliver on what they promise

Date of experience : February 27, 2024

Hello Jacqui, Thank you for your feedback and we are sorry to read this information. Can you give me any further details, even a booking reference or agency name. This should never happen and we have concerns about the information you have received. We would like to address this as soon as possible. Many thanks Gold Medal

Annoyed and frustrated customer

Booked through Hays Travel who used Gold Medal terrible service from both. Flights to Australia cancelled for May 13th and return flights cancelled for 14 June. Hays Travel cannot refund us until Gold Medal issue a cancellation notice. Told Gold Medal would deal with w/c 29 June which has been and gone and still no refund (£2,200) or cancellation notice. Will never book with either of these companies again as customer service is appalling.

Date of experience : July 03, 2020

Excellent service

Via our TA Tui, Gold Medal arranged an excellent safari/beach holiday at Kenya that included 6 flights. From start to finish we were looked after by Kenya Airways and Pollsons who Gold Medal use to get us to our various destinations. We were met by reps from Pollsons in each destination who all provided excellent customer service. I can only go from our experience but we will definitely be using Gold Medal again next year to a different destination.

Date of experience : September 10, 2023

Thank you Marie for taking the time to share your feedback, delighted to read you had a wonderful holiday and we look forward to helping your Travel Agent with your booking for 2024.

Amy Holden in sales is fantastic!!!

Amy Holden in sales is fantastic. She is my go to for any quotes I need. She is super efficient and always timely with her responses. Even sometimes responding or getting things booked for me when she is out of office. She is a credit to the company.

Date of experience : March 09, 2024

Pip, Thank you for taking the time to share this, we have passed this on and we really appreciate the feedback. Warmest regards Gold Medal

Netflights are truly awful.

Netflights are truly awful, our flight home from Thailand due 8 April 2020 was cancelled by the airline Cathay Pacific on 12 March. No help from Netflights had to arrange our own flight home. Applied for refund still waiting 5 months later! No communication only automated email replies. Not worth any stars, do not use this company.

Date of experience : August 04, 2020

We have just returned from Mauritius

We have just returned from Mauritius, the trip was faultless from start to finish and we would highly recommend booking through Gold Medal as we did via our Travel Agent The Travel House. We booked trips through the Gold Medal rep on site, their recommendation met our expectations to a high standard and we were very pleased that we booked through them - they were also great value for money. Would definitely use them again.

Date of experience : May 07, 2023

Hi Jan, we're so pleased you had an great time in beautiful Mauritius Thanks for sharing your experience with the world, we really do appreciate it. Keep safe and well and we look forward to getting your next holiday booked. Ralph.

I'm a travel agents of over 20 years…

I'm a travel agents of over 20 years and been using Gold Medal for many years. As always received great service from Maxine, Sarah and Amanda. But most I speak too are super helpful and friendly. Aftersales and customer service are great if and when things do go wrong with Airline cancelations.

Date of experience : June 10, 2023

This is what we love to hear Vicky, and thank you for booking with us. I'll be sure to let Maxine, Sarah and Amanda see your lovely, kind words - thanks for their shout out. We look forward to hearing you book many more unforgettable holidays. Ralph

Excellent service as always

Excellent service as always. Usually I deal with Pete in Pure Luxury as he is always helpful but yesterday I dealt with Christina who was excellent and confirmed a complicated booking for me. The staff are always friendly and happy to help. The After Sales Team are quick to try and rectify any issues. Overall would highly recommend.

Date of experience : October 09, 2023

Thanks Tara, delighted you've had a great experience with Pete & Christina from our Pure Luxury Team and that our after sales team have been able to assist you. Many thanks for taking the time to share your feedback.

Superb service from Matt Muscraft at Gold Medal

Shout out to Matt. Not just on this holiday but on them all!! I have now booked several holidays with Matt Muscraft and he is excellent. Knowledgable, helpful and gets back to you promptly (even when on his day off and not working) He has booked Thailand, New York, USA, Bali, Caribbean and Maldives. I would recommend Matt to anyone. A real Gem and a credit to the company. Thank you Matr for all you do - you Legend!

Date of experience : January 18, 2024

Emma, Thank you for taking the time to share your experience with us. Your feedback will be passed on to Matt. We are delighted your experience has been so positive. Many thanks Gold Medal

Beyond excellent service received from…

Beyond excellent service received from both Matt Muscroft and Gary in reservations. Matt excellently pulled through flights (saving my customer thousands!) and Gary was so patient when after booking we realised we had to do a quick name change!! Thank you guys and sorry for giving you the run around!!

Date of experience : May 22, 2023

Thanks so much for your review Sam, it is much appreciated. Ralph.

Just had an unpleasant experience…

Just had an unpleasant experience whilst trying to change my flight ftom Japan due Typhoon Hagibis had to wait 20 mins plus on each of my two calls to be told it would cost 480 each person to change dates I called Emirates direct who advised it could be done for free Gold Medal say Emirates should have told them ! My view is that in these circumstances they should be aware of airlines policies. My previous dealings with Gold Medal have been good .

Date of experience : October 12, 2019

Suggested companies

Hays travel, travel republic.

Gold Medal Travel Group Reviews

Visit this website

Company activity See all

Write a review

Reviews 3.6.

Most relevant

My previous review disappeared

My previous review disappeared. Let me try and be more pc. On booking with them and paying in full for my flight home to see my son on his birthday, I was given a reference number (LGFVBA). On phoning to try and get my tickets I couldn’t get an answer. Phoned the airline and net flights to try and resolve this but they had no record of me or the reference. I’m a few thousand in debt now and have involved both police and the fraud unit. If anyone from gold medal would like to refund me, now is the time. Matt 07931630714

Date of experience : 01 May 2024

Excellent all round!

From initial enquiry through to the actual holiday and return our whole experience was excellent. The customer service rep that helped us with initial enquiry and booking was excellent and the hotel that was recommended was perfect in every way as well as great flights giving us an all round great experience. I would definitely recommend booking with Gold Medal Travel.

Date of experience : 11 June 2024

Reply from Gold Medal Travel Group

Hello Jacqui, Thank you for taking the time to send us this review and we are delighted to read about your experience. This will be shared with our sales centre. Warmest regards Gold Medal Team

Colin Shaw is a huge asset to your…

Colin Shaw is a huge asset to your business, what fantastic service and dedication he gives to Gold Medal. Colin has given some great recommendations for my clients who have just booked to go to Australia, New Zealand, Singapore, Dubai next month. Having not been to Australia myself Colin could give me first hand recommendations and experience which helped me clinch the sale for my clients. Colin’s dedication to Gold Medal, still working after he was due to finish work just to help me get the booking confirmed was fantastic and I just thought he should be acknowledged for everything he does.

Date of experience : 05 June 2024

Hello Samantha, Thank you for your feedback and taking the time to share this. Your feedback will be passed to Colin and his team manager. It is amazing to be able o share this with him. Many thanks Gold Medal Team

Elliot was amazing

Elliot was amazing, he confirmed a quote that I had with another agent. Nothing was to much trouble and he stayed late to get everything sorted. Amazing experience thank you :)

Hello Lisa, Thank you for taking the time to add your feedback, we are so pleased to hear about your experience. This will be passed to Elliott and his team leader. Warmest regards Gold Medal Team

Colin what a star!

Colin has been amazing in helping with my recent Thailand trips! Couldnt have been more helpful!

Date of experience : 31 May 2024

Thank you for your time taken to send your feedback. We have passed this onto Colin and his manager. Warmest Gold Medal Team

Following on from my review and GMT…

Following on from my review and GMT reply our booking ref was GP74CFK . Reading other reviews it appears GMT go out of their way to not pay genuine refunds hence the reason for our frustrations in getting any assistance and refunds. I can never understand why a company dismisses their customers once paid and then when there is an issue are not prepared to help regardless of losing any good reputation they had. Must be a company policy to act this way !!!

Date of experience : 23 March 2024

Dear Mr Morgan, thank you for taking the time to post your feedback, I am very sorry you are not happy with the service provided. I have checked with our customer relations team and they confirmed that they replied to your Travel Agent last week. We have now had a response back and our team will follow this up today and contact your agent to answer the questions in the latest correspondence. Please be assured we will look into this and refer to your travel agent with our findings. Best wishes The Gold Medal Team

The most amazing booking experience

I liased with Sharon at Gold Medal to book a high value, 3 centre trip with many parts to Florida and WDW. Sharon was extremely knowledgeable, gave incredible advice and her customer service was outstanding. I will not hesitate to contact Sharon and Gold Medal for future bookings. Huge thanks to you all.

Date of experience : 24 April 2024

Hello Candice, We thank you for the time taken to post your review and we are delighted to read about your experience. This will be passed to Sharon and the wider business. Warmest Regards Gold Medal

checked into Mondrian hotel south beach… SHOCKING

checked into Mondrian hotel south beach after cruise package through a travel agent who used gold medal,on icon of the seas on the 9th march, checked out on the 10th due to the disgrace of it, gold medal have been refunded from the hotel for the 10th 11th & 12th, we have submitted proof of receipts and check out, the incompetence of this company is terrible. we still haven't been refunded. OVER £!000 PER BOOKING

Date of experience : 09 March 2024

Hello Amber, Thank you for taking the time to feed this back and we are sorry to read these comments. I have requested for this to be looked into by our Customer Relations Team and we will go back to your agent if this is still be a live customer relation issue. Thank you for passing on the booking numbers too. Kindest regards Gold Medal

TERRIBLE COMPANY - UPDATE - CAN'T EVEN GET BACK TO ME

TERRIBLE COMPANY - DO NOT USE Purchased trip of a lifetime to New York with Gold Medal via TUI. Arrived at Sheraton hotel Times Square, room still not ready at 10pm at night, bathroom covered in mould and room dirty. Three months later we have a response from Gold Medal. Whilst Gold Medal offer their sincerest apologies they will be "no refund or compensation". Steer clear of this company if offered via TUI or other travel providers. Absolute rubbish. *** Booking Reference GP7421R *** Provided booking reference as requested then never came back to me. ABSOLUTE RUBBISH - PLEASE DO NOT USE THIS COMPANY.

Date of experience : 27 December 2023

Hello Stephen, Thank you for taking the time to share and we are sorry to read about your experience. Would you please provide us with your booking reference number for me to review your booking. Many thanks Gold Medal

Charged £20 for an obvious typo correction.

Booked a holiday to Disney World from the UK and made a typo on a name. I got charged £20 to correct which I feel is ludicrous for an obvious typo. Disney said they would change for no fee and I believe Virgin Atlantic the airline concerned would too. The lady at Disney told me they use Gold Medal to deal with this airline. I haven’t a reference beginning G The Disney reference is added privately

Date of experience : 18 April 2024

Hello Chris, Thank you for sharing your feedback. Would you please share you booking reference number which would start with a G, therefore I can review these details for you. Many thanks Gold Medal

Great Support from Gold Medal

Helen and I ( Not Just Travel Helen and Paul) would like to thank you and your team for a job well done, where you all stepped up to help us on our latest booking through you. It was a tricky holiday booking where we had been working on a South East Asia Dec ‘24 itinerary with a client for a few months, working with Megan Crossley initially. Along the way, Kate Kinney, Melissa Almond and Amanda Romain ( and their management teams) became involved and contributed their expertise to help us land this booking, in challenging and unexpected circumstances. So a big thank you to Gold Medal from Not Just Travel Helen and Paul.

Date of experience : 17 April 2024

Thank you Helen and Paul for taking the time to share this with us. Our teams work hard to bring your clients holidays together and it is always wonderful to read agents experiences. I shall share the details. Many thanks Gold Medal

Wanted to say a huge thank you to the…

Wanted to say a huge thank you to the cruise plus team, firstly Laura and Kelly ann helped with the quote and after lots of dealings with the customer back and forth, James went out of his way on a Friday evening to get the booking secured as it was the last cabin type available!! Thank you so much guys you really are awesome!!!!! Also wanted to say a huge thank you to Hannah the South BDM as she went out of her way to help me too, you guys really are the best!!

Date of experience : 09 February 2024

Hi Claire, Thank you for taking the time to share this feedback and for such lovely words of kindness and encouragement. All passed don to the relevant people. Warmest regards Gold Medal

Best company!

GM always there when I need them. Another brilliant rescue yesterday. thank you Karen F and Debbie M

Date of experience : 16 May 2024

Many thanks Kevin, always pleased that we can help when needed. Thanks for sharing your feedback, Team Gold Medal

DO NOT USE THIS COMPANY!!!!!

DO NOT USE THIS COMPANY!!!!! Harassed and bullied for money by guide, extorted for money by safari agent, terrible hotel, beaches filthy, farm fishing off the beach mean no swimming. £13,000 down the drain. 30th wedding anniversary holiday ruined. Only apology was "sorry you felt like you were kidnapped", "it was a misunderstanding" Compensation refused by them when ABTA applied. Disgusting treatment of clients. Booked through Travel Consultants who used this company and have refused to get involved in any complaints.

Date of experience : 01 September 2023

Hello L. Smith, We are sorry to read this feedback and wonder if we could take the time to investigate why you have felt like this? Please could you supply your booking reference number. We look forward to hearing back. Regards Gold Medal

Saved the day!

After confirming a holiday, the customer informs me for the ATOL cert, his partner's name is... because they are now married and her passport is now in her married name! Unfortunately, he didn’t tell me this when I confirmed their names prior to confirming the booking… Urgent call with my contact at GM and luckily she was able to amend the flights and update hotel and transfer details- all with no fees🙏🏼 Thank you Kate!

Date of experience : 22 January 2024

Thank you for your feedback which we will pass back to the Customer Resolution team.

Kerala private tour, excellent service received.

Fantastic knowledge and service in booking a private tour trip to Kerala for 3 single ladies. Response time was very good and all questions answered regards to excursions.

Date of experience : 12 April 2024

Hello Lisa, Thank you for taking the time to feedback on your experience with us. We look forward to continue to work with you. Warmest Gold Medal

Super service!

Fantastic service as always from Anita. Makes the whole process so easy. Excellent every time!

Date of experience : 18 May 2024

Thank you Andy, your feedback is really appreciated and we'll make sure Anita and her manager see this. Many thanks Team Gold Medal

Kayleigh-Anne in the Gold Medal…

Kayleigh-Anne in the Gold Medal Incredible Journeys Team is always so great to work with. She has organised a few trips for my clients now and is always so speedy in replies and great at suggestions. My latest booking with her was a huge Costa Rica honeymoon and the clients said it was perfect from start to finish. Thank you so much Kayleigh-Anne and the GM IJ team!

Date of experience : 30 January 2024

Ellie, thank you for taking the time to share you feedback. We are delighted to read the compliments you have paid to Kayleigh-Anne and the IJ team. All passed on. Regards Gold Medal

Incredible Service from Incredible Journeys

If you want a multi-leg trip organised with escorted tours bespoke to your clients then Nicola Lee at Incredible Journeys is the person to speak to. Excellent service, prepared to go the extra mile to assist and able to give real reassurance to pass onto the clients.

Date of experience : 20 April 2024

Hello Geoff, Thank you so much for taking the time to send this feedback and we are delighted to read your recommendation. This will be passed to Nicola and shared with the business. Thank you again Warmest Gold Medal

Abigail at Cruise Plus

With the help of Abigail at Cruise Plus, we managed to book a very special Australia & New Zealand Cruise & Stay for a couples honeymoon. Abigail was incredibly helpful and patient - there were lots of questions! - and changing of hotels and cabins to adjust the cost and get the best holiday for what the customers were looking to spend.

Date of experience : 03 February 2024

Claire, Thank you for taking the time to share you feedback, we are delighted we could deliver on all the needs of the client and yourself. Warmest Regards Gold Medal

Click Here to See Our Updated Health and Safety Standards.

Yellow school of fish with happy faces swimming in various sizes, forming a rectangular shape against a transparent background.

Cancellation Request

Upcoming Closure Dates Tuesday, July 2 nd Wednesday, July 3 rd Thursday, July 4 th

Cancellation

Hidden Form filled out Date and time
Here at the Gold Medal Swim School, your swimmer is our priority. If you are taking a short break, if your swimmer has completed our program, if you are moving away from the area, or if you need to stop due to health concerns, please continue with this withdrawal form. If you are not satisfied in any way, please contact the General Manager HERE . We are committed to you and your swimmer and we are ready to help. The Cancellation request form is designed for withdrawing from perpetual bookings at the Gold Medal Swim School in Baby Swim (I, II), Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray), Adult Lessons, Swim Teams (non-club), Olympic Development, or Semi-Private/Private lessons OR at the Gold Medal Swim Club. It is not designed for cancelling short-term programs such as Boot Camp or Summer Swim Team. If you have concerns related to these programs, please use the email link above to contact the General Manager. If you trying to submit a Class Absence, please use your UDIO Customer Account. If you are going on vacation or taking a very short break, we recommend entering Class Absences instead. You will continue to be charged tuition as usual, but the makeups and your class spot will be waiting for you upon your return. Otherwise, your class spot will likely not be available when you come back, if you choose to cancel your enrollment. We require a minimum two-week advanced notice to cancel enrollment for the Gold Medal Swim School. This indicates a minimum two class periods notice for Baby Swim, Learn to Swim, and Adult lessons. Cancellations from the Gold Medal Swim Club require a 30-day notice. You may, however, select a date as far in the future as you need. We encourage you to use the time until your cancellation date to utilize any valid makeup credits you have on your account. Makeups can booked in your UDIO Customer Account. Students must be currently enrolled to schedule a makeup, no exceptions. Makeups cannot be used to extend enrollment past cancellation dates. Makeups hold no cash value. Makeup credits can be shared between enrolled family members or can be used upon re-enrollment, as long as the credits are still valid. You can also let us know if you would like a final Progress Evaluation before your lessons end! You can request one through the Progress Evaluation form. You can also submit class absences for any of your remaining classes you might miss, using your UDIO Customer Account. Any valid makeups will still be available for you to use upon re-enrollment. Cancellation requests are ONLY accepted online via this form. Please contact us if you need assistance in completing this form. Upon submission of this form, you will receive an Automatic Reply email confirmation stating that your Cancellation request has been received. After we receive your notice, we will process your cancellation and send you an email letting you know your final class date. We will then open our schedule to students who are waiting for spots to become available. By proceeding with the submission of this cancellation form you understand that Gold Medal Swim School will not hold or in anyway reserve your spot in your current class, no exceptions. You will need to re-enroll in a new class that has space available upon your return to lessons and are aware that many of our classes and teams have a WAITING LIST, especially during peak hours. After the minimum two-week period is completed, your account will no longer be charged monthly tuition. If your Cancellation Date (last scheduled class date) falls before the end of the month, your tuition for the month will be prorated. We do not charge for closure dates in the first month or last month of enrollment. If your cancellation request is processed prior to the Debit Run on the 1st of the month, you will ONLY be charged for the lessons you are scheduled for. If your request is processed after the Debit Run has ocurred, any remaining funds after your classes scheduled will be placed as "Family Credit" on your account to be used by other swimmers on your account or upon re-enrollment. Club swimmers are not eliglible to receive Family Credit through cancellation. We cannot refund for past lessons. Registration Fees are valid for the calendar year in which they were applied and will not be re-assessed if you re-enroll within the calendar year. Registration Fees are assessed annually in February to all currently enrolled students or upon new student enrollment or upon returning student re-enrollment in a new calendar year.
I agree to the information above regarding Cancellation.
I understand a minimum two-week notice is required to cancel enrollment.
I understand the final month's payment as described above.
Do you need to submit a class absence or withdraw from lessons? * Please Select Submit a Class Absence Withdraw from Lessons
Heads up! If you are going on vacation or taking a short break, we recommend entering Class Absences instead. You will be charged tuition as normal, but your spot will be waiting for you upon your return! Otherwise, your spot will likely not be available when you come back. Proceeding with this Cancellation form means we will not hold or in anyway reserve your spot in your current class.
Hidden How would you like to proceed from here? * Please Select Submit a Class Absence Withdraw from Lessons
Great! You can record class absences in your UDIO customer account.

Parent/Guardian

First Name * If an Adult student, write N/A.
Last Name * If an Adult student, write N/A.
Email Address * Auto replies will be sent to this address.
Phone Number * Do not enter a country code of "+1."
Uh-oh! Please remove the country code from your phone number.
First Name *
Last Name *
Final Class Date MM slash DD slash YYYY A minimum two-week notice is required.
Class Level * Please Select Baby Swim I Baby Swim II Starfish Seahorse Dolphin Seal Stingray Semi-Private Private Adult Swim Team 1 (Non-Club) Swim Team 2 (Non-Club) Swim Team 3 (Non-Club) High School Prep Olympic Development GMSC - CLUB
Gold Medal Swim Club Team * Please Select Age Group 2 Age Group 1 Blue Senior 3 Senior 2 Senior 1
Class Day (Perpetual) * Please Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday I don't know
Class Day (Perpetual) * Please Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Class Time (Perpetual) * Please Select 8:30 AM 9:00 AM 9:30 AM 10:00 AM 10:30 AM 11:00 AM 11:30 AM 12:00 PM 2:00 PM 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM I don't know
Class Time (Perpetual) * Please Select 8:30 AM 8:45 AM 9:00 AM 9:15 AM 9:30 AM 9:45 AM 10:00 AM 10:15 AM 10:30 AM 10:45 AM 11:00 AM 11:15 AM 11:30 AM 11:45 AM 12:00 PM 1:45 PM 2:00 PM 2:15 PM 2:30 PM 2:45 PM 3:15 PM 3:30 PM 3:45 PM 4:00 PM 4:15 PM 4:30 PM 4:45 PM 5:00 PM 5:15 PM 5:30 PM 5:45 PM 6:00 PM 6:15 PM 6:30 PM I don't know
Class Time (Perpetual) * Please Select 8:30 AM 9:30 AM 10:30 AM 11:30 AM 1:30 PM 8:00 PM
Cancellation Reason * Please Select Taking a Short Break Health Reasons Personal Reasons Not Satisfied Moving away from the area
Comments (Optional) We read every comment and we are always striving to improve! We would love to hear about your experience swimming with us at the Gold Medal Swim School.
Please provide us with feedback. We read every comment and we are always striving to improve. *
Would you like a manager to follow up with you regarding your concerns? * Please Select Yes No
Would you like us to contact you for re-enrollment at a future date? * Please Select Yes No
Which date should we contact you regarding re-enrollment? * MM slash DD slash YYYY
Final Class Date * MM slash DD slash YYYY A minimum two-week notice is required.
GMSC Team * Please Select Age Group 2 Age Group 1 Blue Senior 3 Senior 2 Senior 1
Hi! We are working on updating our form and additional students entries are not currently available at this moment. If you need to enter a fourth or more student(s), please submit an additional form for the remaining student(s). We apologize for the inconvenience!
Class Level * Please Select Baby Swim I Baby Swim II Baby Swim III Starfish Seahorse Dolphin Seal Stingray Semi-Private Private Adult Swim Team (all) Olympic Development Gold Medal Swim Club
Class Day (Perpetual) * Please Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday Mon/Wed Tue/Thu Fri/Sat M/TU/W/TH I don't know
Class Time (Perpetual) * Please Select 7:45 AM 8:30 AM 9:00 AM 9:30 AM 10:00 AM 10:30 AM 11:00 AM 11:30 AM 12:00 PM 12:30 PM 1:00 PM 1:30 PM 2:00 PM 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:30 PM I don't know
Cancellation Reason * Please Select Taking a Short Break Health Reasons Personal Reasons Dissatisfied Moving away from the area
Would you like a Department Leader to follow up with you regarding your cancellation? * Please Select Yes No
Comments (optional)
Please provide feedback. *
Class Level * Please Select Baby Swim I Baby Swim II Baby Swim III Starfish Seahorse Dolphin Seal Stingray Semi-Private Private Adult Swim Team (all) Olympic Development

(480) 961-7946 (SWIM)

Gold Medal Swim School 6909 West Ray Road #27, Chandler, AZ 85226

Monday – Thursday 8:30 AM – 9:00 PM
Friday 8:30 AM – 8:15 PM
Saturday 6:15 AM – 3:30 PM
Sunday 8:30 AM – 8:00 PM

Quick Links

Learn To Swim
Unlimited Swim

Virtual Facility Tour

The exterior of a swim school labeled "Gold Medal Swim School" with large yellow letters above the entrance. The entrance consists of two glass doors and large windows. A bench and a small table with a plant are located outside near the doors.

360° Google Tour

IMAGES

Travel Bulletin
Gold Medal Travel
Cancellation Policy Template
What is a covered reason for trip cancellation?
Gold Medal Travel PLC
Global Independent Travel Centre

VIDEO

Gold medal, great benefits in North Korea #korea #northkorea #southkorea#asia#shorts
Gold Medal Winner Openion
Gold Medal मे कितना Gold होता है #olympiad #gold #olympics
4K SPECTACULAR TAKEOFF FROM PHILADELPHIA
ECE Heta Lambda Beta (HLB) Induction Spring 2024
AIG Travel Guard Review Buyer Beware

COMMENTS

PDF BOOKING CONDITIONS
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Package may change after you have booked. However there will be no change within 30 days of your departure.
Terms and Conditions
In the event a customer wants to cancel services, we require that you provide validation of your account when you call or email us. You will need to provide us with your Customer ID # or invoice # at the time of the request. Additionally, for non-contracted customers, cancellation requests will become effective on your next service day.
Terms and conditions
We are Gold Medal Travel Group Limited (company registration number 01376076) trading as Netflights.com ("We", "us" and "our") of Lancaster House, Centurion Way, Leyland, PR26 6TX. ... depending on how long before travel you cancel, ... you may be entitled to claim under the delay section of your travel insurance policy. 19. Booking Condition ...
PDF Gold Medal's NEW Service Hub
The Service Hub is just the latest tool available to you - our valued agents. Head to the Marketing Hub to download our latest brochures, offers, incentives, social media content and more. Or check out the Technology Hub to gain an insight in to the digital world here at Gold Medal (and your chance to win £100 Farebank Rewards each month ...
PDF Essential information
Essential information. TRAVEL DOCUMENTATIONWhen you receive your travel documentation, please check it carefully and notify us or your travel agent immediately if you think any of the d. tails are inaccurate. The names on your itinerary must match those on your passports otherwise you will be unable to travel and will incur amendment or.
Home
Our experienced and qualiﬁed teams are on hand and available to assist. Call us on 0800 014 7777. If you would like to arrange a store visit or speak to our team regarding marketing support, events or rewards please contact your local Trade Partnership Manager - details can be found on the map below. Gold Medal Sales Team Landscape 2024.
Where to find the Medal Merchant in Palworld
The Medal Merchant has a few different locations that one will always be at. Each Medal Merchant has the same stock, so travel to the closest one to you. The Medal Merchant is a special vendor in ...
Puffin Insurance, travel and pet insurance experts
Our Travel Insurance Policies. At Puffin, we offer a range of Single Trip and Annual (Multi Trip) policies for individuals, couples, families and groups aged up to 84 including policies for customers that have pre-existing medical conditions. ... Gold: Platinum: Max days per trip (annual policies) 32: 32: 45: Excess (per incident/max 2) £99 ...
Flight Vouchers, Refunds: Travel Cancellation Basics
Air travel canceled by the customer more than 24 hours after booking will usually be compensated in the form of flight vouchers, which must be used within a certain period of time. Customers who ...
Gold Medal Travel Group Reviews
201 people have already reviewed Gold Medal Travel Group. Read about their experiences and share your own! | Read 141-160 Reviews out of 190 ... Booked a trip to the states through Tui and they had subsequently used Gold Medal. I had to cancel the flight and then was told I have a credit for my deposit. I tried to rearrange for next year but ...
Class Absence Request
Gold Medal Swim School 6909 West Ray Road #27, Chandler, AZ 85226. Monday - Thursday 8:30 AM - 9:00 PM. Friday 8:30 AM - 8:15 PM. Saturday 6:15 AM - 3:30 PM. Sunday 8:30 AM - 8:00 PM. Submit a class absence request through our employee portal. Ensure proper communication and management of your schedule.
TAs can now cancel Gold Medal and Travel 2 bookings free of charge
Tour operators Travel 2 and Gold Medal have announced changes to their cancellation and amendment policies applicable across their whole package holiday portfolio. Agents booking new packages this ...
Americans favored to top overall medal count in Paris ...
The big question is this: will the Americans also top the gold-medal tally in a close race with China? The United States is projected to win 123 medals overall — 37 gold, 34 silver, and 52 bronze.
PDF BOOKING CONDITIONS
except for any amendment charges. You must cancel within 14 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your Package go down due to the changes mentioned above, by more than 2% ...
Gold Medal and Travel 2 waive cancellation and amendment fees
10 March 2020. Gold Medal and Travel 2 have announced changes to their cancellation and amendment policies applicable across their whole package holiday portfolio. Agents booking new packages this month with either tour operator will be able to amend or cancel their package holiday booking at no charge. Committed to arming agents with as much ...
Delta finally eliminates the strict 72-hour award cancellation rule
Booked on or after Dec. 9, 2020, for travel originating from North America to anywhere in the world. Booked on or after Dec. 9, 2020, for travel between the U.S., Mexico and the Caribbean. However, for all other awards, flyers will be on the hook for $150 to change or cancel an award.
Group Travel
Welcome to Group Travel by Gold Medal. Here at Gold Medal's award-winning Group Travel team we provide you with the very best service to ensure what could potentially be a daunting process goes as smoothly as possible. Our talented team service any group bookings with ten or more passengers travelling together, arranging everything from flights ...
Gold Medallion Status
From check-in to boarding, move through the airport with ease. Gold Medallion Status offers: Sky Priority® suite of services including check-in, priority security line access, expedited baggage service and Sky Priority Boarding (6) Preferred pricing with a $40 savings on a CLEAR® Plus membership to expedite security ($149/annually) (7) .
Award Travel Cancellation, Redeposits and Fees
Booking with award miles. It's free to book a MileagePlus award ticket online or through the United app. Booking by phone has a $25 service fee in the U.S. and Canada. Premier® Platinum and Premier 1K® members do not have to pay this fee. You can call us to book by phone or find the contact information for your country or region.
Gold Medal Travel Group Reviews
Flights to Australia cancelled for May 13th and return flights cancelled for 14 June. Hays Travel cannot refund us until Gold Medal issue a cancellation notice. Told Gold Medal would deal with w/c 29 June which has been and gone and still no refund (£2,200) or cancellation notice.
literally unable to cancel my gold subscription : r/MedalTV
literally unable to cancel my gold subscription Question i got the free trial, cancelled it, got billed regardless. now im trying to cancel the subscription but theres no button to do so and my settings say im getting billed on the 28th. cant even remove my payment info either wtf do i do. support is being unresponsive and i cant find anything ...
Gold Medal Travel Group Reviews
The customer service rep that helped us with initial enquiry and booking was excellent and the hotel that was recommended was perfect in every way as well as great flights giving us an all round great experience. I would definitely recommend booking with Gold Medal Travel. Date of experience: 11 June 2024. Useful. Share.
Cancellation Request
We require a minimum two-week advanced notice to cancel enrollment for the Gold Medal Swim School. This indicates a minimum two class periods notice for Baby Swim, Learn to Swim, and Adult lessons. Cancellations from the Gold Medal Swim Club require a 30-day notice. You may, however, select a date as far in the future as you need.
Gold Medal About Us
At Gold Medal we are committed to supporting you - our valued travel agents - in every way possible. It's important to give you and your customers the confidence to book their next holiday, with much-needed flexibility and reassurance. Fully protected - ATOL, ABTA & IATA bonded. Low deposits - Secure your customer's holiday with just a ...
Do NOT Holiday Using GOLD Medal.Advice on others to use
5 reviews. 7 helpful votes. Do NOT Holiday Using GOLD Medal.Advice on others to use. 6 years ago. Hello.. After having a bad experience with Gold Medal- which is an extremely dodgy company with staff that are rude and fail to take ANY responsibility for the bad service their hotels provide, i would like for anyone to recommend others that i can ...
Alex Morgan left off US women's soccer team roster for Paris ...
US women's soccer legend Alex Morgan will not be on the team's roster for the Olympic Games next month in Paris, a symbol of the changing of the guard currently going on inside the women's ...

Terms of Use

Changes and Notice.

Introduction.

Eligibility.

Service Orders.

Access credentials.

Copyrights and Limited License.

Communications Decency Act Notice.

No License to Trademarks.

Misuse of the Service.

Available Remedies.

Disclaimers as to Information; Limitations of Liability.

Linking; No Framing.

Electronic Communications.

Direct Database Access prohibited.

Copyright Complaints.

Termination.

Reservation of rights.

Governing Law; Choice of Forum.

Arbitration.

Miscellaneous.

Holiday Schedule

Note To Our Customers

Employment Application

Great deals are just an email away!

Great news, you're now subscribed!

Terms and conditions

Package Travel Regulations

Where to find the Medal Merchant in Palworld

All Medal Merchant locations in Palworld

Palworld Medal Merchant stock

Our Travel Insurance Policies

Who we cover

Summary of Cover

Optional Cover

Useful Links

Choose your insurance

You’re our first priority. Every time.

Airline, Hotel and Rental Car Cancellation Refunds and Vouchers: How They Work

Getting travel refunds at a glance

Cancellations made within 24 hours

Cancellations made after 24 hours made by the traveler

Cancellation made by the airline

How to maximize your rewards

TAs can now cancel Gold Medal and Travel 2 bookings free of charge

Since you're here...

LATEST STORIES

Americans favored to top overall medal count in Paris Olympics. China will challenge for most gold

More Olympics

Gold Medal and Travel 2 waive cancellation and amendment fees

Delta finally eliminates the strict 72-hour award cancellation rule

Discover Gold Medallion Benefits

In-page Links

You Earn More Miles

Airport Benefits

Car Benefits with Hertz

Additional Gold Medallion Benefits

SkyTeam Elite Plus Status

Reclaim My Status

Suggested companies

Gold Medal Travel Group Reviews

Company activity See all

Write a review

This is the worst company I have in my…

No customer service, still waiting for response

Outstanding all around

Great service Peter!

Thank you, Nikkie!

Fantastic service from start to finish

Laura-Jane is a star

Excellent Service from Shahina

LOVE Gold Medal!

Do not book with these people

Annoyed and frustrated customer

Excellent service

Amy Holden in sales is fantastic!!!

Netflights are truly awful.

We have just returned from Mauritius

I'm a travel agents of over 20 years…

Excellent service as always