imagine travel agent

This site was designed to show our clients our personal recommendations for travel destinations all over the World. We've traveled to each hotel listed on this site and have gotten to know the staff there personally. This will ensure that our clients have the best experience possible. Our main goal is to make sure that you get the best price and have the ability to create new and exciting life long memories. I look forward to working with you on your next travel adventure!

About: Shane Lawrence

Shane Lawrence has been customizing and planning dream vacations since 2001. He began his career planning destination weddings, honeymoons and personalized family travel to Walt Disney World. Through the years Shane has expanded to Europe, Alaska and exotic travel. He really likes to get to know his clients and strives to make sure that they become more than just clients but life long travel partners. Shane likes to explore new and exciting destinations in order to gain the knowledge he needs to better serve his clients.

Email Shane here: [email protected]

About: Claudia Murphy

It was the end of the 80s when I began my journey with American Airlines, embarking on an odyssey that has since woven itself into my very identity. My roles became as varied as the destinations we served, spanning from the high-stakes world of international sales to the heartwarming realm of customer connections in domestic sales and service. Yet, the runway of American Airlines only led to broader horizons. I spread my wings further in the dynamic space of a travel agency, where 'Vacation Travel Consultant' was not just a title, but a passport to crafting dreams into itineraries. Today, as a proud co-owner of Imagine Travel, my reputation as the artisan of effortless journeys is a testament to my relentless pursuit of perfection in planning. While I juggle the details behind the scenes, my clients revel in anticipatory bliss, their minds free to roam the lush landscapes and vibrant cities that await. With a craftsman's touch, I ensure that their only concern is what to explore first, not the intricacies of their arrival.

Email Claudia here: [email protected]

About: Beth Hanlin

Beth Hanlin has been in the travel industry since 1995 specializing in corporate travel, both domestic and international. She is also an expert in group and meeting travel, ranging from mission trips, college sport teams to NASCAR teams. Beth loves getting to know her clients and having a one on one relationship to be able to cater to all their personal preferences. She strives to make her clients business travel as easy and effortless as possible.

Email Beth here: [email protected]

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Travel planning for the dreamer

Because the experience getting there, matters..

Imagine Travel is a full-service travel agency dedicated to helping you experience the world beyond imagination. When you’re ready to step outside of your vacation comfort zone and experience the getaway of your dreams, Imagine Travel is here to help.

Whether you’re planning a honeymoon with your forever-partner, a group trip with your favorite friends or a relaxing and leisurely getaway, the planning process is about turning the little details into the big memories.

Because the little moments on your dream vacation are what create lasting memories. ____

The Process

LET’S CONNECT

Our initial consultation call is a chance for us to get to know each other and for you to share your Beyond Imagination vacation. We aim to explore all your travel possibilities and ensure we’re a good fit. If you’re Team Yes, we’ll send over an agreement and make it official.

RESEARCH & REVIEW

This is where the magic happens – based on our conversations, we get to work researching and planning your dream vacation. You’ll receive all the details in a proposal review and we’ll hop on a call to discuss any questions or changes.

GET IT IN THE BOOKS

Once you sign off on the proposed itinerary, it’s time for confirmation. We’ll make sure your accommodations and experiences are all confirmed. And depending on the timeframe, you can also expect check-in emails to ensure you’re all set come travel day!

TAKE FLIGHT

The day has finally arrived – your dream vacation is ready for takeoff. While we may not physically be there with you, rest assured that we’ll be available to make sure everything goes as smoothly as possible for you and your loved ones. And yes, please take as many pictures as possible – we can’t wait to see them when you get back!

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Imagine Holidays AUS   Reviews

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Reviews 4.5.

2,673 total

Most relevant

CUNARD/ORIENT EXPRESS HOLIDAY

Recently arrived back from your Mediterranean 21 day cruise on Queen Victoria and rail journey on the Orient Express Package Holiday. Our first contact with Imagine Holidays was first class dealing with your booking lady Emer in the Perth Office. Our cruise on Queen Victoria was wonderful. What an amazing ship and crew. Our Imagine representative in Venice (Maria) was a standout in both professionalism and helpfulness. Regrettably the same cannot be said for the Paris Imagine representative who basically dumped the group at the hotel never to be seen again and no advice re our transfer details to the airport for our flight home. We had to call the Imagine Office in the UK for confirmation of pickup times. Also, after being advised that our earlier notified hotel in Venice was being changed to another with a lower tariff, we would have expected to receive a refund or credit?

Date of experience : 07 July 2024

Reply from Imagine Holidays AUS

Dear Mr. and Mrs. Leonard, Thank you for sharing your feedback about your Mediterranean cruise and rail journey on the Orient Express. We're delighted to hear that you had such a wonderful experience on Queen Victoria and that Emer from our Perth office provided first-class service. We’re also pleased that Maria in Venice stood out for her professionalism and helpfulness. We sincerely apologise for the issues you encountered in Paris with our representative and the lack of communication regarding your airport transfer. This is not the level of service we strive to provide, and we will ensure that this feedback is addressed. Thank you again for your feedback, and we hope to welcome you on another holiday in the future. Kind Regards Josh Customer Support

Great packaged holiday

Great packaged holiday, which included flights, cruise, Orient Express train ride and hotel stays with transfers. Hotels chosen by Imagine were great 4 star hotels. Their holiday representatives made sure we were well informed and supervised. Just an amazing holiday experience!

Date of experience : 15 July 2024

Dear Mitri, Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your holiday package, including the cruise, Orient Express train ride, and hotel stays with transfers. It’s great to know that the 4-star hotels we selected met your expectations and that our holiday representatives ensured you were well informed and supported throughout your journey. We’re delighted that you had such an amazing holiday experience, and we look forward to helping you plan your next adventure! Kind Regards Josh Customer Support

Not Good Enough Imagine Holidays

Imagine Holidays. The booking process was simple enough, and booking staff were helpful and courteous. The trip included a cruise around the Mediterranean, a duo of Italian Lakes, which was very enjoyable, plus a train journey from Tirano to St Moritz. The train journey is where our main issue arises. It was advertised in The Senior newspaper specifically as "Scenic Swiss Rail Journey On Board Bernina Express." The Bernina Express is not what we went on. We sent Imagine Holidays photos and website links of the only two trains that go from Tirano to St Moritz, plus photos of the train that our group were on. Contrary to all the evidence, Imagine Holidays continued to argue the point. We booked our holiday on the expectation of what we read. Naturally enough, we came away very disappointed and felt that this was false advertising. Imagine Holidays gave us $500 credit ($250 each) toward another holiday with them, which may amount to next to nothing because, at this stage, we do not feel like rebooking another holiday with Imagine.

Date of experience : 10 June 2024

Dear Gail, Thank you for your feedback and for taking the time to share your recent experience with us. I'm pleased to hear that you enjoyed your Mediterranean cruise and the visit to the Italian Lakes, and that our booking staff were helpful and courteous. However, I'm truly sorry to learn about your disappointment with the Bernina Express day tour. We strive to provide clear and accurate information in all our communications, and I regret that this part of your holiday did not meet your expectations. Please know that your concerns regarding the Bernina Day Tour have been taken very seriously. The $500 credit was offered as a gesture of goodwill, but I understand your hesitation in rebooking with us. Your trust in Imagine Holidays is important, and we sincerely hope to have the opportunity to restore it. We genuinely value your feedback and hope to have the chance to make things right. Warm regards, Harrison Senior Customer Support Executive

Amazing service and helpful advice

I transferred my deposit to another holiday. Imagine staff were very helpful. After arrangements for my second selection, Jacqui from the Concierge Team, helped with suggestions and pulled together a holiday which looks even better than my second selection. She was incredibly helpful, always cheerful and offered excellent service.

Date of experience : 30 August 2024

Dear Vitoria, Thank you for sharing your experience with us! We're delighted to hear that our team, especially Jacqui from the Concierge Team, was able to assist you in finding a holiday that exceeded your expectations. It's wonderful to know that she provided you with helpful suggestions and excellent service while maintaining a cheerful attitude throughout the process. We appreciate your kind words and look forward to helping you plan many more memorable holidays in the future! Kind Regards Josh Customer Support

BEST CUSTOMER SERVICE EVER.I spoke with Ben today from Imagine…

I spoke with Ben today from Imagine Holidays and his customer service was fantastic. He spent a lot of time trying to sort out my problem. He even phoned me back when he noticed it hasn't been rectified. I can't speak of him highly enough.

Dear Davina, Thank you for your glowing five-star review. We are delighted to hear about your exceptional experience with Ben. His commitment to resolving your issue and ensuring you received the best possible service truly embodies the standards we uphold at Imagine Holidays. Your kind words are greatly appreciated, and we will be sure to pass on your praise to Ben. Should you need any further assistance, please do not hesitate to contact us. Best regards, Harrison Senior Customer Support Executive

Problems solved efficiently

After reporting problems, I am delighted to say that Imagine Holidays have rectified our concerns. We have a trip to Singapore organised and we are happy with our refund from the previous cancelled cruise. In particular, thanks to Baxter for listening and acting quickly. He was efficient, personable and sympathetic to our needs. Full marks and this has left us with positive thoughts about future trips with Imagine.

Date of experience : 24 June 2024

Dear Charles, Thank you for your glowing five-star review. We are thrilled to hear that we could address your concerns and ensure your satisfaction. Your kind words about Baxter's efficiency, personable nature, and sympathetic approach are greatly appreciated, and we will make sure to pass on your compliments to him. We are delighted that you are happy with the arrangements for your upcoming trip to Singapore and the resolution regarding your previous cruise. It is wonderful to know that your experience has left you with positive thoughts about future trips with Imagine Holidays. We look forward to welcoming you on many more memorable journeys. Warm regards, Harrison Senior Customer Support Executive

Holiday Refund

Although it was a long time ago when our holiday was cancelled because of covid I really appreciate the call from Harrison confirming the refund. I thought the money was lost forever. Many Thanks Harrison for your great service. Gerald Hardman.

Date of experience : 27 May 2024

Dear Gerald, Thank you for your kind words. We're very glad to hear that Harrison was able to assist you and confirm your refund for the holiday that was cancelled due to COVID-19. Your appreciation means a lot to us, and we'll be sure to pass along your thanks to Harrison. If there's anything else we can do for you, please don't hesitate to reach out. Kind Regards. Josh Customer Support

Catelyn at Imagine Holidays did a great…

Catelyn at Imagine Holidays did a great job sorting out my issues on today’s phone call. Also our recent holiday to South Africa + Rovos Rail+ Azamara Pursuit cruise from Capetown from 6 January 2024 went seamlessly. Well done to Imagine Holidays AUS. Only hiccup was gastro on the ship! Seems it had been on ship since October 2023. Azamara informed us only AFTER we boarded the ship! Best kept secret by Azamara.😡 Have informed Imagine Holidays and they’re looking into it.

Date of experience : 19 February 2024

Dear Heather, Thank you very much for taking the time to share your feedback with us. We're thrilled to hear that Katelyn provided excellent assistance during your recent phone call. Ensuring our guests' concerns are addressed promptly and effectively is always our priority, and we're glad to hear that Katelyn was able to sort out your issues. Moreover, we're delighted to hear that your recent holiday to South Africa, including the Rovos Rail and Azamara Pursuit cruise from Capetown, went seamlessly. It's wonderful to know that you had a fantastic experience overall. However, we are truly sorry to learn about the unfortunate experience with gastro on the ship. We understand how concerning and disappointing this must have been for you. Please rest assured that we take matters like this very seriously, and we are currently looking into the situation with the utmost urgency. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will work closely with Azamara to ensure that such incidents are addressed promptly and that our guests are well-informed in the future. Thank you once again for choosing Imagine Holidays. We sincerely hope to have the opportunity to welcome you back on another unforgettable journey soon. Warm regards, Harrison Senior Customer Support Executive

GREAT team offering excellent travel deals

I delighted in our recent cruise on Queen Victoria from Sydney to Singapore The deal was fabulous and the sales/support team were efficient, patient and easy to speak to. Thank U especially to Josh who willingly and patiently followed up on my questions and requests Emer was fabulous and tenacious in organising our next cunard cruise during cherry blossom time in Japan next March. Emer managed to seal the deal as we boarded the Queen Victoria this time!!!! Another top effort as she was in Perth whilst we were 3 hours ahead Today Jacqui has been most observant and diligent fine tuning personal details on my file and that of my travelling companion BRAVO x3!!!!! Imagine is a great company with competitive deals and a truly fabulous, knowledgeable staff

Date of experience : 28 March 2024

Dear Annette, Wow! Thank you so much for sharing your delightful experience of your recent cruise onboard Queen Victoria from Sydney to Singapore. We are absolutely thrilled to hear that you had such a fantastic time and that you found our team and services to be exceptional. Your kind words mean the world to us, and we're elated to know that you found our deal fabulous and our sales/support team efficient, patient, and easy to communicate with. It brings us immense joy to hear that Josh went above and beyond to address your questions and requests with willingness and patience. We will definitely pass on your gratitude to him! We are equally delighted to hear about Emer's fabulous and tenacious efforts in organizing your next Cunard cruise during cherry blossom time in Japan next March. Emer's dedication to ensuring a seamless experience for our clients truly shines through, and we're so glad she could seal the deal for you even while being in Perth with a three-hour time difference! Furthermore, we're thrilled to hear about Jacqui's observant and diligent attention to fine-tuning personal details on your file and that of your traveling companion. It's always our aim to ensure every aspect of your journey is personalized and tailored to your preferences, and it's wonderful to hear that Jacqui's efforts were appreciated. Your triple Bravo is music to our ears! At Imagine Holidays, we take great pride in providing competitive deals and outstanding service delivered by our knowledgeable and dedicated staff. Your words of praise motivate us to continue delivering excellence and exceeding your expectations. Thank you once again for choosing Imagine Holidays and for taking the time to share your glowing feedback. We can't wait to welcome you aboard your next adventure and continue creating unforgettable memories together! Kind Regards Josh Customer Support

Excellent to Deal With

Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my questions and addressed any concerns I had without making me feel 'silly.' I felt very confident that my booking was being handled with care... now if she could just fast forward time by ten months... that would be perfect!

Date of experience : 11 July 2023

Hi Liz, This is amazing to hear. Thank you so much for leaving such a glowing review for Kim. She is such an asset to our business and I'm so glad you had to pleasure of speaking with her. There is no such thing as a silly question or concern, please rest assured that we will be here to assist you every step of the way to ensure you are feeling both secure in and excited for your trip to the beautiful Italian Lakes. If the next 10 months are anything like the last 10, I am sure the time will fly by and you will be on your amazing holiday before you know it! Thank you again for taking the time to share your kind words and brighten our day! If there's anything we can do to assist you, please feel free to get in touch with our wonderful Customer Support Team who are there to answer any of your questions. Take care, Liz! Kindest regards, Alex Customer Support Administration Supervisor

Wonderful service and advise.

Excellent advise on what to do with the time available after leaving cruise ship and being able to book in at the hotel, and not waist a day of sightseeing. Hop on Hop-off, solved the problem. Jacqui sent me the link to their website, problem solved. I feel that was an excellent solution and am looking forward to doing it. Keep up the excellent work. Regards, Lorraine.

Date of experience : 19 April 2024

Dear Lorraine, Thank you immensely for your glowing review! We're thrilled to hear that our team, especially Jacqui, could provide you with such excellent advice and assistance. It's always our aim to ensure our guests make the most of their time, whether it's on board one of our cruises or exploring a new destination. We're delighted that our recommendation of the Hop-on Hop-off service helped you optimize your sightseeing experience and make the most of your time after disembarking. It's fantastic to know that you found the solution to be so effective and convenient. Your kind words truly motivate us to continue delivering exceptional service and tailored recommendations to all our guests. We're eagerly awaiting the opportunity to welcome you on board again in the future for more unforgettable experiences. Warm regards, Harrison Senior Customer Support Executive

What a champ Michael is!! from…

What a champ Michael is!!!Michael from Imagine holidays was so helpful before we left on our Middle East cruise and India holiday. He kindly went through each destination and outlined what visas were necessary. Then when disaster struck and because of a medical problem we had to come home early and miss the Indian part of the holiday, Michael kindly liased with my daughter and got flights changed so we could get home for treatment. Michael always replied quickly and with compassion and made a stressful situation less so for us both. We are very grateful for his professionalism and hope he gets the recognition he deserves from your company. Kind regards Sandy and Terry Foley.

Date of experience : 25 October 2023

Dear Sandy and Terry, Thank you for taking the time to share your incredible experience with Michael at Imagine Holidays. We are truly touched by your kind words and thrilled to hear that Michael's assistance made a positive impact on your Middle East cruise and India holiday, despite the unexpected challenges you faced. Michael exemplifies the commitment we have towards providing exceptional service, and we are delighted to have him on our team. It warms our hearts to know that he was able to navigate the complexities of your situation with compassion and efficiency. We understand that unexpected circumstances can be stressful, and we are grateful for your understanding and trust in us during this time. Michael will certainly receive the recognition he deserves for going above and beyond to ensure your well-being and comfort. If there's anything else we can do for you or if you have further questions, please don't hesitate to reach out. Wishing you both all the best, and we look forward to assisting you in planning future travel experiences. Kind regards, Harrison Senior Customer Support Executive

Airline changes…

We had several changes to our return flights from Singapore with Philippine Airlines. Wouldn't recommend them. We were able to get flights with Qantas thanks to Tom at Imagine Holidays. We had a package booked with Imagine Holidays. We found it very frustating with the changes as our return date kept changing but every time Imagine Holidays helped us out with an extra night in Singapore at their cost. The last change which Tom did was very prompt and now we can relax that we are no longer flying with Phlippine Airline. No doubt there was a cost that Imagine Holidays absorbed. Would certainly recommend Imagine Holidays for travel. Thanks Bev N.

Date of experience : 13 February 2024

Dear Bev, Thank you immensely for taking the time to share your exceptional experience with us! We sincerely appreciate your kind words and are thrilled to have been able to assist you during what sounds like a challenging situation with your return flights from Singapore. We understand how frustrating flight changes can be, especially when it affects your travel plans. We're delighted that Tom was able to secure alternative flights with Qantas for you, providing a much-needed solution to your predicament. At Imagine Holidays, we always strive to go above and beyond for our guests, and it's heartening to hear that we were able to accommodate your changing travel dates by providing additional nights in Singapore at our expense. Your comfort and peace of mind are paramount to us, and we're glad that our efforts helped alleviate some of the stress associated with the flight changes. Rest assured, absorbing any additional costs to ensure your satisfaction is a small price to pay for the level of service and care we aim to provide to our guests. Thank you once again for your glowing recommendation of Imagine Holidays. We look forward to the opportunity to assist you with your future travel plans, ensuring they are smooth and hassle-free from start to finish. Warm regards, Harrison Senior Customer Support Executive

booked the Ghan Exoedition & Northern…

booked the Ghan Exoedition & Northern territory Discovery. Got over charged by $400.00 each, Rang, as the add quoted $6399.00 each, a story of a price increase was given. but after 5 phone calls to ( Michael 11/12/23/ Harrison 15/12/23/ Harrison 21/12/23/ Josh27/12/23/ Harrison27/12/23 ) finally Harrison quoted some small print on the bottom of the add. Be very careful when booking with this company

Date of experience : 27 December 2023

Good Morning Peter, While I do apologise for the delay in getting back to you regarding your pricing enquiry, the information you quoted in your review of our service is not correct. As we discussed earlier this week, at the time of booking your holiday, you were advised that the previous week there had been an increase in the cost of the holiday package. Due to the variable nature of the travel industry, the pricing often fluctuates and is subject to change. This was confirmed with yourself well before your booking was completed, and accepted by yourself at that time. We have multiple departures of our holiday packages, and the price you are referring to in our newspaper advertisements is a 'from' price for a different departure date than what you booked. As I am sure you can appreciate there are variations in the costs of things such as flights depending on when you are travelling, which is why we quote different holiday package costs based on departure dates. There is a 'Terms and Conditions' section included in every print advertisement that we run, which confirms for you which departure date the prices are related to as well as any other relevant information. At no time were you overcharged or not aware of the total cost of your holiday booking, as I have confirmed with you multiple times and as per the call recordings I have also provided you with. While I can certainly understand wanting to be thorough and not taken advantage of - I would have followed up the same way were I in your position! - I would appreciate it if you could amend or remove your review as what you have described is not correct or accurate. If you have any further questions or clarification I can provide you with, please just let me know and I will assist you as best I can. Kind Regards, Harrison Senior Customer Service Executive

cruise booking to Japan

When we rang and spoke to Daniel Mccormick he was friendly and very helpful in explaining everything about the Cunard cruise to Japan. He listened to our questions and when we agreed to go ahead he was very professional and everything was easy and we are very happy with our booking. The paperwork outlining the trip arrived by email and was excellent in explaining the processes involved.

Date of experience : 26 June 2023

Good Afternoon Ray and Julie, Thank you so much for the positive feedback, Daniel is a wonderful team member and always endeavors to provide a comprehensive service. You've booked an incredible holiday. Please feel free to reach out to our customer support team with any enquiries. Kind Regards Justin Horne

SAVE THE TREES PLEASE

Really looking for an uncomplicated cruise to Honolulu departing Brisbane 18.45 on 4th April 2024. Not anywhere hairless but when I have finished reading the travel paperwork I maybe BALD after tearing all my hair out. Please , Please , Please condense your paperwork to no more than 4 or 5 pages. If you can not do it ask me for help and your travel information will save the world of hundreds of trees!!! Martin Walsh Mount Magnet Western Australia

Date of experience : 11 October 2023

Good Morning Martin, Thank you for taking the time to provide your feedback, and thank you for your time on the phone earlier today as well. I always appreciate getting the opportunity to speak with our guests, and understanding what we can do better for our passengers. As we discussed, it is unfortunately a requirement that our Booking Terms and Conditions remain in the format that they are. As they form the contract for your holiday booking I certainly can appreciate that they are quite wordy, but it is something outside of my control to change. Also as we discussed, we are unfortunately not able to provide specific visa or vaccination advice for our passengers, as we are not qualified to provide that assistance. I am very sure that Visalink will be able to assist you further with that visa application, and I also recommend having a look at Smartraveller - the Australian government website - for what vaccinations, if any, you might need. Thank you again for your time Martin, and I am sure you will have a fantastic time on your cruise next year! Kindest Regards, Harrison Senior Customer Support Executive

Great customer service from Katelyn

Great customer service from Katelyn. Very friendly and helpful. Katelyn is a great credit to Imagine Holidays and just a delight to deal with. Thank you so much for your help and support. Now only 118 sleeps until my dream holiday of a lifetime to celebrate my big 70th birthday. Regards - Sue

Date of experience : 27 November 2023

Dear Sue, Thank you for gracing us with your kind words and a stellar five-star review. We are delighted to hear that Katelyn's exceptional service left such a positive impression on you. Katelyn truly embodies the high standards of Imagine Holidays, and it warms our hearts to know that she made your experience delightful. As you eagerly countdown the days until your dream holiday, rest assured that we are here to assist with anything you may need along the way. Your 70th birthday celebration is a milestone deserving of the utmost perfection, and we are committed to ensuring that your journey with Imagine Holidays exceeds all expectations. Should you have any questions or require further assistance in the lead-up to your special trip, please do not hesitate to reach out. We're here to make every aspect of your journey as memorable as the destination itself. Wishing you a fantastic countdown and looking forward to being a part of your extraordinary 70th birthday celebration. Best Regards, Harrison Senior Customer Support Executive

Just an update on Imagine holidays

Just an update on Imagine holidays. So far very good. I booked last year 2023 for October 2024. I/we had some misunderstandings at first but all proving good in 2024. I upgraded my airfares from economy to premium economy, all went smoothly. All seats on all flights are reserved, once again all went smoothly. Because of my age ,76, I refuse long flights. Again Imagine came to the party and booked me overnight in Singapore and on again to Tokyo next day. Again no problem. What can I add. The holiday is still some months away, October so I will add more reviews when needed. If you are contemplating a booking with Imagine , I have found it an easy experience.

Date of experience : 01 May 2024

Dear Jim, Thank you ever so much for taking the time to share your experience with Imagine Holidays. It's delightful to hear that your journey with us has been off to a splendid start. We truly appreciate your patience and understanding regarding any initial misunderstandings, and we're thrilled to hear that everything has been smoothing out as we approach your holiday in October 2024. It's our utmost priority to ensure that each step of your booking process is seamless and stress-free, so we're delighted to hear that your upgrade to premium economy and seat reservations went smoothly. Your comfort and convenience are of paramount importance to us, which is why we were more than happy to accommodate your preferences for shorter flights and arrange an overnight stay in Singapore en route to Tokyo. We're pleased to know that this arrangement met your needs without any hassle. As October draws nearer, we're here to assist with any further arrangements or inquiries you may have. Your feedback and ongoing support mean the world to us, and we eagerly await the opportunity to continue exceeding your expectations. Thank you once again for choosing Imagine Holidays, Jim. We're honoured to be a part of your travel plans, and we look forward to making your upcoming holiday an unforgettable experience. Warm regards, Harrison Senior Customer Support Executive

Thanks to Luc

Thanks to Luc and his very informative advice. He has set my mind at ease as I have had many sleepless nights worrying over obtaining visas for our cruise ship destinations. Appreciate the phone call and the conversation. Very relieved now.

Date of experience : 04 October 2023

Dear Kathryn, Thank you ever so much for sharing your delightful feedback with us. It brings us immense joy to hear about your five-star experience with Imagine Holidays. We're thrilled to know that Luc's informative guidance was instrumental in setting your mind at ease. Ensuring our passengers' peace of mind is of paramount importance to us, and we understand that obtaining visas for cruise ship destinations can be a source of concern. Luc's dedication to providing insightful advice and going the extra mile with a personal phone call truly reflects the commitment we have towards our guests. Wishing you smooth seas and unforgettable adventures ahead. Warm regards, Harrison Senior Customer Support Executive

Scott Macphee’s professional and friendly service

Scott Macphee was very friendly, helpful and thorough responding to my emails pronto. Thank you Scott. Your documentation recording Cruise/Tour IMA Number is printed on page one with lovely lady in a hat. To save printer ink how about recording IMA Number on page 2 which we all have to print. Just saying. Cheers

Date of experience : 29 May 2023

Good afternoon, Joanne and Courtney, Thank you for taking the time to leave a review, it is greatly appreciated. It is great to hear the lovely Scott was able to look after you and guide you through the booking process. We do appreciate the feedback in relation to the documentation you received. I will be sure to pass this onto the relevant department. I hope you have a lovely holiday when it comes around next year. Kindest regards, Alexis Customer Support Team

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Welcome to Imagine Going There Travel

Great Vacations Matter Because Great Memories Matter Most

 (770) 421-9627

Your Luxury, Small Ship Cruise Specialists

With luxury small ship cruise expert, Carol Shaddix, at the helm, our promise at Imagine Going There Travel is to provide you with the best advice, making your next cruise smoother sailing. 

Imagine Going There Travel helps you get the most out of your next vacation!

Benefits Imagine Going There Travel Provides

First-hand experience.

 We’ve personally traveled with all of the cruise lines we offer - and those personal experiences underscore all that we do! Because of our first-hand experience, we’ll give you the inside scoop on how to maximize your vacation experience.  

VIP Treatment

 We know how to ensure you have the best experience as well as how to roll out the red-carpet treatment for you. You’ll have someone personally dedicated to making your trip the best it can be!

Someone Local to Call

 If you have a problem or a question, there's no need to call some random person at the other end of an 800-number. You'll have our personal information to contact us directly. 

Flights & Insurance

 Don’t spend hours on the internet or endless time on hold – relax and know that you’re getting the best deals available. We are also making sure your special requests are being taken care of every step of the way.

Reduced Risks

 We’ll provide the information you need to know in advance, advising you on how best to protect yourself and your vacation investment.

 No need to worry about booking international flights or being put on hold by insurance companies. At Imagine Going There Travel, we book your flights and handle your travel insurance needs, too!

Receive 2024 Silversea Bonuses

The cruise lines we serve, we've expanded.

Imagine Going There Travel is now pleased to offer you the same great complimentary travel assistance and first-hand experience knowledge not only for Viking Cruises but also Explora Journeys and Silversea !

Viking Cruises: Viking Cruises are Imagine Going There Travel’s first love. Their attention to detail and cultural immersion is unmatched. Guests can expect once-in-a-lifetime exclusive experiences, local tour guides, fine dining, and great rooms and service! All excursions are included onboard Viking cruises.

Explora Journeys: Explora Journeys is a great option for an all-suite ship and offers multi-generational cruise options. Their focus on ocean-inspired wellness is complete with a beautiful spa, locally inspired cuisine, and wide range of enriching entertainment. Their itineraries stretch around the globe and offer a range of immersive experiences. 

Silversea: If you are looking for an inclusive and elegant luxury experience on smaller-capacity ships, we recommend Silversea cruises! They offer fine dining and have wonderful staterooms with private terraces. Silversea ships sail pole-to-pole, boasting over 900 destinations; however, the laid back itinerary offers plenty of room for rest and relaxation. Great for multi-generational trips.

How We Can Help

Like someone who is an expert chef and has mastered a fine recipe, we know luxury, small ship cruise lines inside and out because we've had a lot of experience!

We've traveled on all of our offered cruise lines ourselves and facilitate hundreds of amazing vacations every year for our clients. 

It’s not just about booking the right cruise, it’s about being educated about what your vacation investment is getting you.

We host regular webinars on our most popular cruises, ensuring you’re more prepared for your upcoming trip than just having an itinerary showing the places you’ll visit.

Like most things, it takes teamwork to make the dreamwork, and we have an amazing staff that ensures every detail of your trip is taken care of from start to finish.

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It's Not Just About Getting The Best Price...

For us, it’s about helping you be educated about what your vacation investment is getting you while also providing premium customer service beyond what's available with an 1-800 number. 

To help you make the most of your dream vacation, we host regular webinars on Viking’s most popular destinations, ensuring you’re more prepared for your upcoming trip. We also recommend checking out our blog and previous newsletters to hear from some previous clients of ours. 

In addition to providing education on your trip's destination, we take great pride in the customer service we provide. Let our experienced staff handle every aspect of your trip, ensuring a stress-free experience!

Visit Our Blog For Inside Travel Tips

Phone: (770) 421-9627

Email: [email protected]  

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Experience the New Zealand you never knew

Why you should book with us.

We design your holiday around your preferences. We love sharing our passion, knowledge and experience with you to create your perfect holiday, based on your interests. All our holidays are truly individually created. 

If you’re ready for your next trip but want the freedom to change your plans, you can book with us in absolute confidence. We offer free cancellation up to 2 weeks prior to your departure date, unless the supplier cancellation policy is stricter in which case we will inform you at time of booking.

We have travelled extensively in New Zealand and have tried and tested most of the accommodation and suppliers we work with. We have created New Zealand travel itineraries since 2014. We know most of our suppliers personally and can suggest hidden gems and off-the beaten-track activities. We love discovering and sharing new and special places. 

Explore our travel inspirations

These packages are ideas to show what your holiday could look like. please contact us so that we can create your holiday uniquely for you..

Winterless North Luxury Escape

This Bay of Islands package includes 3 nights accommodation in Eagles Nest, a multi-award winning retreat set within 75 acres atop its own private ridgeline offering spectacular views of the Bay of Islands, and a scenic helicopter flight with a landing on the Hole in the Rock.

Secret Shack Escape, Blenheim

A unique chance to experience ‘The Shack’, Cloudy Bays very private self-contained luxury guest house, normally an ‘on invitation only’ accommodation. Included is a Private Vineyard Tour, a Cloudy Bay Wine Range Tasting and an Epicurean Experience with private chef and waiter.

Abel Tasman Family Escape

Our Abel Tasman Family Escape includes 2 nights in Abel Tasman Lodge, located only 5 minutes walk from the Abel Tasman National Park and a half day Family Cruiser kayak trip with Kahu Kayaks. For a limited time maximum 2 kids 5-14 years go free!

What our clients say

We booked a domestic family holiday through Imagine NZ Travel visiting Queenstown, Te Anau and Milford Sound. Nienke knows the best places to stay and visit and has all the right advice and travel tips. It made our holiday easy, knowing it was all in order and that everything she booked came from her own personal recommendations. I highly recommend booking your next kiwi holiday through Imagine NZ Travel. Thank you Nienke for booking us an amazing holiday! Simone, Christchurch

Fabulous way to organise a South Island tour! Nienke really knows the places and suggested some amazing experiences along the way. Some I simply wouldn't have found if I was just searching the internet. And having experienced my first domestic tour organised by a professional I highly recommend it. As Wanaka Alpine Lodge we've worked with Imagine NZ Travel on the accommodation and hosting side of things for a number of years, and now I know why Nienke's clients are so relaxed and having such superb holidays. Sarah, Wanaka

All our itineraries are custom made in collaboration with you. Contact us now so that we can create the very best holiday for you.

Home Packages About us Contact us Agents

• © Imagine NZ Travel Ltd 2021
• Winterless North Luxury Escape Secret Shack Escape Abel Tasman Family Escape Biking Otago
• Top Of The South
• Stewart Island
• Hawkes Bay Group Escape
• South Island Family Adventure

Confidence Terms and conditions

• Imagine NZ Travel
• 9 Urquhart Place
• Wanaka 9305 New Zealand
• Phone: +64 (0)3 443 1108
• Mobile: +64 (0)21 918 717 Email: [email protected]

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Saratoga Southbay Travel

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Established in 2022. I started this online business because of my love of travel. It allows me to work my own hours, connect with wonderful people and help them to explore the world on their own terms. …

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