hays travel mobile app

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Hays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Ways to Pay

Bank transfer.

Click on this link and recall your booking:  pay.haystravel.co.uk/pay.aspx

Enter your Booking Reference - HAY-XXXXXXX

Name and Date of Birth

Confirm amount you wish to pay

Select Bank Transfer to process your payment through your banking app

Pay by Credit Card or Debit Card

Log onto haystravel.co.uk - Manage My Booking

Date of Birth and Name

Select Make a Payment

Enter your card details

To pay over the phone by a secure payment link, please call your Hays Travel booking agent or call us on 0333 033 9985

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Hays travel to overhaul 375 branches and make major tech investments.

Hays Travel has revealed an ambitious plan to refurbish more than 350 of its branches over the next three years following the relocation of 17 stores and refurbishment of 35 branches over the past 12 months.

The agency has also ploughed significant investment into technology, including a new WhatsApp platform.

Chief operating officer Jonathon Woodall-Johnston told the company’s retail conference in Portugal significant investments had been made over the past year, centring on its retail estate, technology and people.   Woodall-Johnston announced a target to refurbish 375 of the agency’s 460 branches over the next three years, of which some may be relocations.

Three new stores are due to open by the end of this year – Leeds Briggate, Gainsborough and Newbury – adding to the roster of six opened since January 2023. 

A more lucrative bonus scheme has motivated teams to outperform and be rewarded for collaboration but has also given Hays a competitive advantage. “We’ve seen a lot of new talent come to our business because of our bonus scheme and the family and the culture that we have,” Woodall-Johnston said.   Technology investments included its relaunched customer text service in September and a new Hays WhatsApp platform which Woodall-Johnston said had “seen tremendous sales”.   A Hays Travel app is planned for a spring 2024 launch, he added.

Voicing her own thoughts on technology in the industry, Dame Irene Hays had earlier highlighted the value of AI to “get the plumbing right” beyond talking about “the poetry” when selling a holiday, but firmly warned: “If there is any degree of complexity, we know people want to work with a human.”   She pointed to the emotional intelligence that is “extremely difficult” for AI to replicate. “That’s what our agents do,” she said.

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Frequently Asked Questions

Find answers to the most Frequently Asked Questions customers have asked before they have booked.

Find answers to the most Frequently Asked Questions customers have asked after they have booked, but before they have travelled.

Find answers to the most Frequently Asked Questions customers have asked when they have finished their holiday.

Most Frequently Asked Questions

Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low cost airlines now require boarding cards to be printed before check-in. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website.

Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. This will vary for each individual airline. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees.

http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm

If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

A request to cancel a booking must be made in writing by the lead passenger. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. To help us assist you quicker, please include your booking reference number. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. A cancellation invoice can be issued upon request should you require one for insurance purposes.

If you are due a refund and have been sent a verification code - please click here .

You will need your account details, booking reference, surname, date of birth and the six-digit verification code. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking.

This site is secure and the information will not be used for any other purpose than your refund. Once the details are entered we will be able to process the transfer.

Hays Travel Currency Card 4+

Hays travel ltd, iphone screenshots, description.

The official app for Hays Travel Prepaid Travel Card.   Hays Travel Card is free to use worldwide in millions of locations.  Use the app to fully manage your travel card account and stay in control of your holiday finances.  Travel Card is not linked to your bank account and is a safer option than carrying cash.  Take your Hays Travel Card with you on every holiday, simply top up and go ▪ Use worldwide anywhere Mastercard is accepted ▪ Easy to use, contactless transactions and chip & pin ▪ Worldwide cash withdrawals ▪ Phone support available worldwide 24/7 FEATURES OF THE APP ▪ 22 different currencies available to instantly top up and reload multiple currencies – from anywhere in the world. ▪ Real time balance check ▪ Lock-in exchange rates so you’ll know exactly how much money you have to spend ▪ Transfer between currencies ▪ Keep a track of your spending, view your transactions ▪ Report your card lost or stolen and check your card pin ▪ Manage your personal details

Version 7.0.0

• Exciting News for Our UK Users! • Apple Wallet Integration: Add your Hays Travel Prepaid Travel Card directly to your Apple Wallet for effortless transactions, exclusive to our users in the UK. • Reload via Apple Pay Support: Reload your Hays Travel Prepaid Travel Card using Apple Pay. A quick, secure, and convenient way to ensure your card is always ready for use. • Bug Fixes: We’ve squashed some bugs and improved the app’s stability for a smoother experience.

App Privacy

The developer, Hays Travel Ltd , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

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