allianz travel insurance lloyds bank contact number

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Partnerships: Lloyds Bank Teams Up With Allianz on Travel

allianz travel insurance lloyds bank contact number

Lloyds Banking Group , one of the leading financial services providers in the UK, has selected Allianz Partners UK to underwrite and administer its travel insurance offering. Allianz Partners UK already supplies home emergency cover to Lloyds Banking Group customers, making this contract for travel insurance a significant broadening of the commercial relationship between the two companies.

Under the recently signed contract, Allianz Partners UK will provide travel cover for holders of Added Value Accounts and Ultimate Reward Current Accounts for Lloyds Bank, Bank of Scotland and Halifax, entailing the seamless transfer of these customers from the current supplier.

The move is a strategic alignment between two of the UK’s most prestigious brands; Lloyds Banking Group as Britain’s preferred financial partner and Allianz Partners UK, a provider of market-leading travel insurance solutions and part of Munich-based Allianz, the Interbrand Best Global Brands report ’s number 1 insurance brand globally. Both companies are committed to supporting their customers and clients, supplying them with propositions that are always relevant to their specific and evolving needs.

“We are very pleased to extend our partnership with Lloyds Banking Group,” comments Tim Tozer, CEO at Allianz Partners UK. “Not only does Lloyds Banking Group share our customer-first operational focus, we also share the vision of using technology to make it easier for customers to engage with us. We are investing heavily in our systems and working closely alongside Lloyds Banking Group to ensure that both of our customer journeys are seamlessly integrated. We look forward to helping Lloyds Banking Group deliver the high levels of service quality that it is renowned for to its customers.”

Lee Taylor, Chief Sales Officer at Allianz Partners UK notes: “Although we have seen consumers start to take advantage of online services for some time, the rate of this shift has really accelerated over the past year as a result of the Covid-19 pandemic. With social distancing measures in place at bank branches and strict ‘stay at home’ guidelines enforced, even the least tech-savvy consumers have become more familiar with online banking. We are pleased to have been able to capture and incorporate these trends into our detailed offering to Lloyds Banking Group so that the brand is able to continue its strategic journey going forward, this being to remain at the forefront of digitalised delivery of quality customer service.”

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Lloyds Bank travel insurance reviews can help you find out what other travellers have to say. You can also write your Lloyds Bank travel insurance review too!

Review Lloyds Bank: Travel Insurance now

Lloyds bank travel insurance reviews ( 48 ), very poor understanding and zero common sense, excellent value for money with combined benefits., do not waste your time with allianz, shocking company.

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Lloyds Bank names Allianz as travel provider

Lloyds Banking Group has signed a deal with Allianz Partners UK to underwrite and administer its travel insurance offering. The insurer already supplies home emergency cover to Lloyds Banking Group customers. Allianz Partners UK will provide travel cover for holders of Added Value Accounts and Ultimate Reward Current Accounts for Lloyds Bank, Bank of Scotland and Halifax. Tim Tozer, CEO at Allianz Partners UK, said: “We are very pleased to extend our partnership with Lloyds Banking Group. Not only does Lloyds Banking Group share our customer-first operational focus, we also share the vision of using technology to make it easier for customers to engage with us.” Lee Taylor, chief sales officer at Allianz Partners UK, added: “Although we have seen consumers start to take advantage of online services for some time, the rate of this shift has really accelerated over the past year as a result of the Covid-19 pandemic. With social distancing measures in place at bank branches and strict ‘stay at home’ guidelines enforced, even the least tech-savvy consumers have become more familiar with online banking. “We are pleased to have been able to capture and incorporate these trends into our detailed offering to Lloyds Banking Group so that the brand is able to continue its strategic journey going forward, this being to remain at the forefront of digitalised delivery of quality customer service.”

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Lloyds picks Allianz Partners as new travel insurance provider

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Lloyds Banking Group has selected Allianz Partners UK to underwrite and administer its travel insurance offering.

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The deal entails the seamless transfer of these customers from their current suppliers.

Allianz Partners UK already supplies home emergency cover to Lloyds Banking Group customers, making this contract for travel insurance a significant broadening of the commercial relationship between the two companies.

The move is a strategic alignment between two of the UK’s most prestigious brands.

“Lloyds Banking Group is Britain’s preferred financial partner and Allianz Partners UK, a provider of market-leading travel insurance solutions and part of Munich-based Allianz, is the Interbrand Best Global Brands report’s number 1 insurance brand globally,” the partners said in a release.

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A shared vision of using technology to engage customers

Both companies said they are committed to supporting their customers and clients, “supplying them with propositions that are always relevant to their specific and evolving needs”.

Tim Tozer, CEO at Allianz Partners UK, said the companies share the vision of using technology to make it easier for customers to engage with them.

“We are investing heavily in our systems and working closely alongside Lloyds Banking Group to ensure that both of our customer journeys are seamlessly integrated.”

Allianz Partners UK said it is drawing from the global capability of its parent company, delivering technology driven, user friendly experiences for Lloyds Banking Group customers.

This will enable policyholders to access information about their cover, manage their account, request assistance, and submit claims via their online account or banking app.

Improving claiming handling efficiency and communication

Not only will this integrate the travel insurance product into Lloyds Banking Group’s services, it will also improve the efficiency of current claims and communication processes, making a broader range of contact channels available to customers at the touch of a button.

Lee Taylor, Chief Sales Officer at Allianz Partners UK said:

“Although we have seen consumers start to take advantage of online services for some time, the rate of this shift has really accelerated over the past year as a result of the Covid-19 pandemic.

“With social distancing measures in place at bank branches and strict ‘stay at home’ guidelines enforced, even the least tech-savvy consumers have become more familiar with online banking.

“We are pleased to have been able to capture and incorporate these trends into our detailed offering to Lloyds Banking Group so that the brand is able to continue its strategic journey going forward, this being to remain at the forefront of digitalised delivery of quality customer service.”

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If the incident occurred before your existing policy end date, you should report your claim to Flow Insurance.

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From 5th May 2021 we are temporarily unable to offer travel insurance to cover people’s pre-existing medical conditions, while we make improvements to the booking engine of our website.

We want to make it as easy as possible for people with medical conditions to get the protection they need when they are travelling. While global travel is somewhat reduced during the current COVID-19 situation, we believe that now is the time to make these improvements.

However, this is just a temporary measure. In the near future we will be able to offer travel insurance to people with pre-existing medical conditions on all of our policies once more. Policies purchased before 5th May 2021 aren’t affected and your cover won’t change.

In the interim you may be able to obtain an alternative travel insurance policy to cover pre-existing medical conditions by contacting one of the providers featured in the MoneyHelper directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need. To contact the Money Advice Service for further details of the directory

Call: 0800 13 8 7777 (lines are open Monday to Friday, 8am to 6pm) or

Email: [email protected]

Travel insurance for medical conditions

What is a Pre-Existing Medical Condition?

If you have a pre-existing medical condition, you may have previously found travelling abroad worrying. But help is now at hand. Relax and enjoy your holiday knowing you’re properly covered, with travel insurance which covers numerous pre-existing medical conditions from Allianz Assistance.

Pre-existing conditions are medical conditions that existed before you bought an insurance policy. You may have received treatment (including surgery, tests or investigations by a doctor or a consultant/specialist and been prescribed drugs or medication) for these conditions. Our travel insurance policies with medical conditions included cover a number of pre-existing conditions depending on their severity, including:

Heart conditions

You can check to see if we're able to cover your pre-existing medical condition by getting a quote today. Below is some more information about our products, for which Terms and Conditions apply. Please visit the policy information hub for full details.

Can I still get travel insurance with pre-existing medical conditions?

Having a pre-existing medical condition shouldn’t mean that you’re unable to travel. When you opt for travel insurance with medical conditions included, your cover works in the same way as a traditional travel insurance policy does. Additionally, your policy will cover care costs for any medical condition you may have had in the past or suffer from currently.

If you’re ill while you’re abroad after taking out a policy, we can look after you. Before you take out your Single Trip or Backpacker policy, we’ll ask you a series of health-related questions (please note that our Annual policy doesn’t cover any pre-existing medical conditions).

You’ll need to disclose all your medical history, including recurring injuries or illnesses, on-going or lifelong conditions, previous surgeries and any conditions you are currently suffering from. Remember that if you don’t declare a pre-existing medical condition or provide inaccurate information, you won’t be covered by your insurance. So, if in doubt, declare.

It is important to note that a travel insurance policy with pre-existing conditions included does not act as a private medical insurance policy, and only gives cover for emergency medical treatment in the event of an accident or unexpected illnesses occurring during your journey.

Frequently Asked Questions

When you’re buying travel insurance with pre-existing medical conditions included, it’s important to give us as much information as possible. This means that you also need to tell us about conditions you have, just in case. This way, you can go away knowing you’ll be covered for any unexpected flare-ups.

There are many medical conditions that are routinely managed using medicine and other forms of treatment. Some conditions are controlled so successfully and have such a minimal effect on lifestyle that it’s possible to forget they exist. For this reason, some people believe they do not have to declare them, or consider them too trivial to mention when applying for holiday insurance. The following are some examples of common conditions that are often overlooked, but need to be declared:

High blood pressure
Respiratory problems
Inflammation of joints
Neurological conditions (for example stroke or epilepsy)
Treatment and conditions related to cancer (usually within the last five years)

It's very important that you tell us about any existing medical conditions you have when you apply for holiday insurance with medical conditions included. This is because it’s unlikely that we will pay any claim for medical expenses, trip cancellation or cutting short a trip if it relates to a medical condition that you have not told us about (and that we have agreed to cover).

Please note that for the purposes of travel insurance with pre-existing medical conditions, you should also tell us about any mental health or psychiatric conditions you may have, such as anxiety or depression. By telling us about all of your pre-existing mental and physical conditions, we can tailor your policy to you, and make sure you have the cover you need in case something doesn’t quite go to plan.

If you fail to declare a medical condition, your claim could be rejected, and you may be forced to pay any medical bills yourself. No matter how minor your medical condition is, it’s always worth declaring.

Sadly, travel insurance which covers pre-existing medical conditions doesn’t cover everything. For example, a travel insurance policy from Allianz Assistance does not cover anyone travelling:

Against medical advice or anyone who is not deemed fit to travel on the planned trip.
To obtain and/or receive any elective surgery, procedure or hospital treatments.
Knowing they will need medical treatment during the trip.
If they’ve been told they have a terminal condition.

In addition, we do not cover you for any directly or indirectly related claims that arise from a pre-existing medical condition, unless the condition has been declared and accepted by us.

You can get a quote for travel insurance which covers pre-existing conditions to see if we’re able to cover you. You can also read our policy documents online to see the full cover and exclusions. If there is anything you don’t fully understand, please get in touch.

When you’re booking travel insurance policies with medical conditions included, it’s important to know that pregnancy is not considered to be a pre-existing medical condition. But, there are certain things that you should be aware of before you travel while pregnant .

Firstly, you should consult your doctor before you book your holiday to make sure they’re happy for you to travel. You should also check with your carrier’s policy on travelling whilst pregnant, because different restrictions will be in place depending on whether you choose to travel by plane, boat or coach. For example, most airlines will not allow you to fly after 36 weeks of your pregnancy.

An indirect medical claim is referred to as a medical problem that is more likely to happen because of another medical problem you already have. For example, if you suffer with chronic obstructive pulmonary disease or other lung diseases, you are more likely to get a chest infection. Similarly, if you have high blood pressure, high cholesterol or diabetes, you are more likely to have a heart attack or a stroke and, if you have osteoporosis, you are more likely to break or fracture a bone.

When you take out holiday insurance with medical conditions included, you will not be covered for any directly or indirectly related claims arising from the health of a travelling companion, someone you were going to stay with, a close relative or a business associate if, at the time your policy was issued:

You were aware they have been receiving medical treatment or consultation at any medical facility for a medical condition in the last 12 months.
You were aware they have been awaiting medical treatment or consultation at any medical facility or have been under investigation for a medical condition.
You were aware that a doctor had diagnosed them as having a terminal condition, or that their medical condition was likely to get worse in the next 12 months.

It’s easy to declare your pre-existing medical conditions with our medical screening process; simply click ‘Get a Quote’ and select your type of cover ( Single Trip or Backpacker ), before filling in some basic information about you and your trip.

You’ll then be asked to declare your conditions. To do this, all you need to do is type the first three letters of the condition into the box and select your condition from the dropdown menu. Once you’ve declared all of your conditions, check the information you’ve provided and press ‘Finish.’

If you have any questions about the medical screening process or you’re unsure what pre-existing conditions are not covered, please call us on 0371 200 0428 (from 9am to 5pm - Monday to Friday).

Sadly, if you fail to declare a condition, you won’t be covered.

At Allianz Assistance, we want to do everything possible to make sure you’re covered for your trip, which is why we need you to provide us with as much information as possible during the medical screening process. This then allows us to create a holiday insurance policy with all your pre-existing medical conditions covered. If you’re in doubt, please declare your condition.

Choose the perfect policy for you, with a range of cover options available

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Need help? Call us on: 0371 200 0428

Make a claim, policy documents.

If you have a pre-existing medical condition that we are unable cover under our own policies, you may be able to obtain an alternative travel insurance policy through one of the providers featured in the MoneyHelper directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need. To contact the Money Advice Service for further details of the directory

Call: 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm) or Email: [email protected]

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Allianz Travel Insurance Review: Is It Worth the Cost?

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Table of Contents

What is Allianz?

What does allianz cover, allianz policy overview, what’s not covered by an allianz plan, how allianz compares with its competitors, how much is allianz travel insurance, how to buy an allianz policy, which allianz travel insurance plan is best for me, does allianz offer 24/7 travel assistance, how to file a claim with allianz travel insurance, is allianz travel insurance worth it, star rating methodology.

Annual or single-trip policies are available.
Multiple types of insurance available.
All plans include access to a 24/7 assistance hotline.
More expensive than average.
CFAR upgrades are not available.
Rental car protection is only available by adding the One Trip Rental Car protector to your plan or by purchasing a standalone rental car plan.

Allianz travel insurance is highly regarded, and for good reason. Allianz offers five plans, so travelers' policies can cover what’s important to them. As well, children under 17 can be included for free on an eligible plan, so it can make sense that those seeking a plan that they can customize will consider Allianz.

Why trust NerdWallet?

Our Nerdy editorial team aims to be a starting point in your travel insurance research. We default toward transparency and follow a comprehensive methodology for rating and reviewing travel insurance companies. Advertisers and advertising relationships do not influence our ratings. Learn more about our strict editorial guidelines .

Around for over 100 years, Allianz has had a hand in insuring some iconic times in history, including the Wright brothers’ first flight and the construction of the Golden Gate Bridge.

These days, Allianz’s travel insurance arm boasts a score of 4.3 on Trustpilot and an A+ Financial Strength Rating (FSR), according to credit rating firm AM Best.

Allianz’s five plans offer different kinds of coverage, and not all of them have a standard set of benefits.

For example, Allianz travel insurance medical coverage isn’t available with the OneTrip Cancellation Plus plan, while general Allianz travel insurance coverage such as trip cancellation isn’t offered on the OneTrip Emergency Medical plan.

The three comprehensive plans Allianz offers provide varying levels of standard benefits.

Allianz health insurance coverage : Provides reimbursement for accidents and illnesses during your trip.

Trip interruption : Covers nonrefundable costs incurred as a result of your trip being interrupted.

Trip cancellation : Repays prepaid, nonrefundable costs such as hotels and tour bookings in the event your trip is canceled.

Lost luggage : Covers the cost of replacing your personal effects when your luggage is lost.

Delayed luggage : Reimburses reasonable expenses, such as for clothing and toiletries, when your luggage has been delayed.

Emergency evacuation : Arranges and pays the cost to transport you to a medical facility for care.

Pre-existing condition coverage : Covers costs for acute flare-ups of pre-existing conditions, as long as you meet eligibility requirements.

Allianz’s policies have a broad array of inclusions. Here's a look at the five single-trip plans, and the included coverage amount.

Allianz also offers multitrip plans and a plan that provides rental car coverage only.

» Learn more: How does annual travel insurance work?

Add-on options

Allianz doesn’t offer many options when it comes to customization.

Rental car insurance : Available on all plans as an upgrade, Allianz’s rental car insurance provides coverage in the event of theft, damage or collision.

Cancel Anytime : Allows you to cancel a trip for almost any unforeseeable reason and get 80% of your nonrefundable costs back.

Don’t want to pay for travel insurance? A variety of travel credit cards offer complimentary trip insurance assuming you pay for the trip with your card.

Each Allianz plan has varying coverage levels, and some specifically exclude benefits such as trip cancellation.

However, certain types of situations and activities are generally excluded:

Extreme sports.

The use of alcohol or drugs or any symptoms as a result.

Normal pregnancy or childbirth.

Participation in sporting events.

Natural disasters.

On a 5-star scale, NerdWallet rated Allianz 3.5 stars. Jump to see our methodology.

A sample trip for a 36-year-old traveler from Indiana to Canada for five days found that the cheapest Allianz plan cost $166. If you were to spring for the premium plan, which increases your coverage limits, expect to pay $291.

When looking across multiple providers, the basic plan for the same sample trip ranges in cost from $10 to $202. Note that price isn't the only differentiating factor. Coverage isn't identical across plans; each company offers various levels of scope, limits and exclusions.

How much does Allianz travel insurance cost? To get an idea of the cost of an Allianz travel insurance policy, we generated a quote for a sample trip.

In this example, we have a 37-year-old traveler from North Carolina heading to Japan for a two-week vacation, with a total trip cost of $5,000.

Notably, Allianz travel insurance costs increased dramatically when benefits for trip cancellation and trip interruption were included, so if you don’t have a lot of nonrefundable costs associated with your trip, you may want to stick with the OneTrip Emergency Medical plan.

» Learn more: The best travel credit cards right now

To purchase an Allianz travel insurance policy, go to Allianz’s get a quote page , where you can choose different plan types, including single trip, annual or rental car policies.

From there, you’ll need to fill out your trip information, such as travel dates and destination and your age. Then, you'll be presented with eligible plans and prices. From there, you’ll be able to pick one that suits your needs and complete the checkout process.

Consider comparison shopping

If you're not 100% sold on purchasing a plan from Allianz, you can use a travel insurance aggregator to compare policies across multiple companies at once.

The right Allianz plan for you depends on your trip. This is especially true for the OneTrip Emergency Medical plan and the OneTrip Cancellation Plus plan since both are limited in what they cover.

Before purchasing a plan, review the costs of your trip, whether you need medical coverage and how much you’re willing to pay.

Allianz provides 24/7 travel assistance to customers. Within the U.S. or Canada, call 800-654-1908 for help. Otherwise, call 804-281-5700.

Allianz’s 24/7 assistance can help you with issues such as finding new flights, providing you with information about your destination, helping you retrieve lost luggage, replacing prescriptions and more.

Filing a claim with Allianz can be done online via its claims center .

You’ll need to have information on hand such as what happened, what the claim is for, when the issue happened and how much you’re claiming.

You’ll also need to provide proof of your loss, which can be uploaded to the claims center.

Is Allianz travel insurance good? Allianz can be more expensive than competitors, but its different plans can help mitigate the cost by insuring only what’s important to you.

Its three comprehensive plans also include coverage for pre-existing conditions, which isn’t something you’ll find everywhere.

If you have a plan with trip interruption or trip delay benefits, you may be covered when your flight has been canceled. This can include refunds for prepaid expenses and costs for lodging and meals.

The length of time it takes for a refund can vary; factors that influence how long can include the claim you make, the documentation you provide and the processing speed of the insurance provider.

Allianz travel insurance medical coverage is secondary. This means it pays out after any other eligible plans you may have.

Yes, Allianz plans cover COVID.

Travel insurance

NerdWallet's ratings for travel insurance companies take into account the following details about each insurer:

Scope of coverage.

Customizability.

Consumer experience and complaints.

The best travel insurers excel in all of these categories. They provide the information people need to make a purchase without any surprises along the way. They offer insurance at a fair price and allow customers to customize plans to meet their coverage preferences. They're also able to keep their customers happy throughout the relationship.

Data collection and review process

NerdWallet collects over a dozen data points for each insurer we analyze from their public-facing websites and third-party analyses. These data points are then compared against one another and against NerdWallet's standards for good travel insurance companies to determine a star rating.

Data is collected on a regular basis and reviewed by our editorial team for consistency and accuracy. Final star ratings are presented on a scale of one to five stars, where a one-star score represents "poor" and a five-star score represents "excellent."

The reviews team

The writers and editors behind NerdWallet's travel insurance reviews are insurance specialists who have had their work featured by or appear in The Associated Press, The Washington Post, The New York Times, the Chicago-Sun Times, U.S. News & World Report and the Society for Advancing Business Editing and Writing. Each writer and editor follows NerdWallet’s strict guidelines for editorial independence .

In addition to travel insurance, the team covers travel rewards programs, airlines and hotels.

Rating specifics

Our star ratings are weighted based on our editorial and professional opinions. We use the following weightings when rating travel insurers:

Scope of coverage (25%).

Customizability (25%).

Consumer experience and complaints (25%).

Cost (25%).

Scope of coverage ratings are based on assessments of a company’s standard protections, including:

Travel medical insurance.

Trip cancellation.

Trip interruption.

Trip delay.

Baggage and personal belongings, lost luggage.

Emergency medical assistance.

Emergency medical evacuation.

Emergency medical repatriation.

Accidental death and dismemberment insurance.

Rental car coverage.

Customizability ratings factor in whether coverage limits are fixed prices or a percentage of the trip cost (the percentage is generally better), whether a policy has customizations available, and the number of bonus features.

24-hour assistance.

Pre-existing medical conditions coverage.

Extreme sport coverage.

CFAR add on availability.

Travel health insurance.

Interruption for Any Reason.

Travel Inconvenience.

Cancel for Work Reasons.

Electronics coverage.

Consumer experience ratings are based on provider reviews on Squaremouth.com. If the company is not in the Squaremouth database, we default to Google reviews.

Affordability ratings are based on the percentage of total trip cost a plan costs a policyholder. Less than 4% is considered excellent, whereas over 9% is considered poor.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

Chase Southwest Rapid Rewards® Plus Credit Card

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

85,000 Earn 85,000 bonus points after spending $3,000 on purchases in the first 3 months from account opening.

June 1, 2020

Due to travel restrictions, plans are only available with travel dates on or after

Due to travel restrictions, plans are only available with effective start dates on or after

Ukraine; Belarus; Moldova; North Korea; Russia; Israel

This is a test environment. Please proceed to AllianzTravelInsurance.com and remove all bookmarks or references to this site.

Use this tool to calculate all purchases like ski-lift passes, show tickets, or even rental equipment.

UPDATED APRIL 6, 2022

The information in this FAQ is current as of the time of publication but is subject to change . Please see our Coverage Alert for the latest coverage information. The information in this FAQ is intended to provide general information only and is not a coverage determination in any respect on any claim. All claims are evaluated under the terms, conditions, and exclusions of the plan purchased based on the particular facts and circumstance of that claim. The below FAQ responses address only losses incurred on or after the publication date of these FAQs . If a loss was incurred prior to that date, these responses may not apply to you or may vary. Please contact us at the number listed on your plan with any questions about coverage or to file a claim.

For customers purchasing a new travel protection plan, some of our plans now include an Epidemic Coverage Endorsement, which adds epidemic-related covered reasons for certain benefits. Benefits vary by plan and by state of residence, and are not available in all jurisdictions.

Please read your plan documents to see if the Epidemic Coverage Endorsement is included in your plan. We are also offering certain temporary accommodations as described in our COVID-19 coverage alert .

For frequently asked questions regarding details of the Epidemic Coverage Endorsement, see below section on “Epidemic Coverage Endorsement.”

General COVID-19

+ - i am worried about covid-19 impacting a trip i have scheduled or plan to schedule. should i buy an allianz travel protection plan to cover me in case covid-19 impacts my trip.

COVID-19 is a known and evolving epidemic that is impacting travel worldwide, with continued spread and impacts expected. Our travel protection plans do not generally cover losses directly or indirectly related to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of travel.

However, we are pleased to announce the introduction of our Epidemic Coverage Endorsement to certain plans purchased on or after March 6, 2021. This endorsement adds certain new covered reasons related to epidemics (including COVID-19) to some of our most popular insurance plans. Please see the below FAQ section on “Epidemic Coverage Endorsement” for more information. Note, the Epidemic Coverage Endorsement may not be available for all plans or in all jurisdictions. To see if your plan includes this endorsement, please look for “Epidemic Coverage Endorsement” on your Declarations of Coverage or Letter of Confirmation.

Additionally, in response to the ongoing public health and travel crisis, we are temporarily extending certain claims accommodations as follows*:

1. For plans that do not include the Epidemic Coverage Endorsement, we are temporarily accommodating claims for the following:

Emergency medical care for an insured who becomes ill with COVID-19 while on their trip (if your plan includes the Emergency Medical Care benefit)
Trip cancellation and trip interruption if an insured, or that insured’s traveling companion or family member, becomes ill with COVID-19 either before or during the insured’s trip (if your plan includes Trip Cancellation or Trip Interruption benefits, as applicable)

2. If an insured or their traveling companion become ill with COVID-19 while on their trip, that insured will not be subject to the Trip Interruption benefit’s five-day maximum limit for additional accommodation and transportation expenses (however, the maximum daily limit for such expenses and the maximum Trip Interruption benefit limit still apply).

These temporary accommodations are strictly applicable to COVID-19 and are only available to customers whose plan includes the applicable benefit. These accommodations apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to our Coverage Alert for the most up to date information before purchasing.

+ - Am I covered if I want to cancel my travel plans because I’m afraid to travel due to COVID-19?

No, canceling a trip because you’re afraid to travel due to COVID-19 is generally not covered by our travel protection plans.

However, if you’re concerned about traveling during this time, many airlines and other travel suppliers are allowing their customers to change the dates of their travel without change fees. If you change your trip’s dates, we are happy to allow you to move your plan coverage dates to cover a new or rescheduled trip, so long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date.* For terms and details, please see the below FAQ on changing your travel protection plan’s effective dates .

This temporary accommodation is strictly applicable to COVID-19. This accommodation applies to plans currently in effect but may not apply to plans purchased in the future, so please refer to our Coverage Alert for the most up to date information before purchasing.

+ - Am I covered if I cancel or interrupt my trip due to COVID-19?

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered. As such, our travel insurance plans do not generally cover trip cancellations or interruptions directly or indirectly related to COVID-19.

+ - What if my travel supplier (e.g. airline, cruise line, tour operator, etc.) cancels a portion or all of my trip due to COVID-19?

Travel supplier cancellations due to COVID-19 are generally not covered under our travel protection plans. However, if your supplier cancels your trip, you may be eligible for a refund directly from your supplier, and we encourage you to contact them for assistance.

If you have rescheduled your trip or rebooked a new trip, we are happy to allow you to move your plan coverage dates to cover a new or rescheduled trip, so long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date.* For terms and details, please see the below FAQ on changing your travel protection plan’s effective dates .

Alternatively, if your travel supplier has canceled your trip due to COVID-19, you may be eligible for a refund of the cost of your travel protection plan.* For terms and details, please see the below FAQ on canceling your plan .

These temporary accommodations are strictly applicable to COVID-19. These accommodations apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to our Coverage Alert for the most up to date information before purchasing.

+ - Am I covered if I cancel my travel plans because of a travel ban or other government-imposed restriction on travel related to COVID-19?

No, canceling a trip because of a travel ban or other government-imposed restriction on travel directly or indirectly related to COVID-19 is generally not covered by our travel protection plans.

Please note, many airlines and other travel suppliers are allowing their customers to change the dates of their travel without change fees. If you change your trip’s dates, we are happy to allow you to move your plan coverage dates to cover a new or rescheduled trip, so long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date.* For terms and details, please see the below FAQ on changing your travel protection plan’s effective dates .

+ - How do I know if COVID-19 testing and/or vaccination is required for my destination?

Check our interactive map for the latest information on travel requirements and entry restrictions for international destinations, including COVID-19 testing, vaccination policies, necessary travel documents and quarantine periods. (Content is provided by Sherpa, an affiliated third party).

Please keep in mind that travel restrictions change often, so you should check the travel requirements again before you leave for your trip.

+ - What should I do if my destination requires proof of travel insurance that covers COVID-19?

If your destination requires proof of travel insurance, we're happy to provide a summary letter that describes your travel insurance plan benefits, also called Proof of Insurance. Click here to request Proof of Insurance (please allow approximately 48 hours for a response).

If you’re not sure whether the information provided in the Proof of Insurance satisfies the requirements of your destination country, we recommend that you or your travel advisor contact the nearest embassy or consulate of that country to confirm.

+ - Can travel insurance cover trip cancellation or interruption if I don't meet the COVID-19 entry requirements for my destination?

Failing to meet a country’s entry requirements, whether for COVID-19 or any other reason, is not a covered reason for trip cancellation or interruption. It’s the responsibility of the traveler to check international entry requirements before booking a trip.

Before you book, and before you travel, use our interactive map to see current information on travel requirements and entry restrictions for international destinations, including COVID-19 testing, vaccination policies, necessary travel documents and quarantine periods. (Content is provided by Sherpa, an affiliated third party).

+ - I have an upcoming trip to an area with reported cases of COVID-19. Will I be covered if I cancel my trip?

No, canceling a trip because of an area being affected by COVID-19 is generally not covered by our travel protection plans.

+ - Am I covered if I cancel or interrupt my trip because the government has issued a travel advisory or warning for my destination due to COVID-19?

Our plans do not generally cover losses directly or indirectly resulting from government-issued travel advisories or warnings related to COVID-19, including those issued by the U.S. Centers for Disease Control and Prevention (CDC) and U.S. Department of State.

However, as a temporary accommodation, please note that the accommodations and other coverage for which you are otherwise eligible under your plan continue to apply regardless of any U.S. Centers for Disease Control and Prevention and U.S. Department of State travel alerts regarding COVID-19 that exist on the effective date of our COVID-19 Coverage Alert . For the latest information and updates, please see our COVID-19 Coverage Alert .

+ - Can I cancel my travel protection plan and get the cost of my travel protection plan refunded?

You may be eligible to cancel your plan and receive a refund of your plan cost in the following situations:

You generally have 15 days (or more, depending on your plan and state of residence) from the date your plan was purchased to request a refund of the cost of your plan, provided you have not started your trip or initiated a claim. Please note, plan refund rules vary by state and plan purchased, so please see your plan for details.
Additionally, for a temporary period, we are offering refunds for the cost of your single-trip travel protection plan if your travel supplier cancels your trip due to COVID-19, as long as no payable claim has been filed under the plan. (This is not available for annual travel insurance plans, which may be canceled any time for a refund of unearned premium.) Refunds must be requested within 770 days of the original plan purchase date.*

To cancel your plan for one of these situations, please call us at the number listed on your plan.

Unless earlier canceled or otherwise ended in accordance with its terms or the accommodations stated here, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends.

+ - If I rebook my trip to a later date, can I change my travel protection plan’s effective dates to cover the rebooked trip?

Yes, you may change your travel protection plan’s effective dates to cover a new or rescheduled trip, as long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date. Changes can be made at www.allianztravelinsurance.com or by calling the phone number on your plan.

Please note, if you wish to move your plan’s covered trip dates to cover a new or rescheduled trip, you must update your trip dates prior to the departure date of that new or rescheduled trip and prior to any loss for which you seek coverage.* Additionally, if your trip costs for your new or rescheduled trip are different than the cost of your original trip, you will need to update your plan’s coverage limits accordingly. Any change in trip cost insured for the new or rescheduled trip may result in a change in premium. If you update your plan’s trip dates to cover a new or rescheduled trip but do not adjust your limits, the original plan limits will apply to the new or rescheduled trip.

+ - What are your temporary accommodations for COVID-19?

To learn more about the temporary, specific accommodations we are currently offering, please read our Coverage Alert . These accommodations apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to our Coverage Alert for the most up to date information before purchasing.

+ - Am I covered for trip cancellation due to COVID-19 if I have a Cancel Anytime plan?

Our Cancel Anytime plans provide up to 100% reimbursement of non-refundable, pre-paid trip costs when a trip is canceled for a covered reason, and up to 80% of those costs for most other unforeseen reasons for cancellation. However, our plans do not provide “Cancel For Any Reason” coverage, and coverage under these plans is subject to terms, conditions, and exclusions. Specifically, Cancel Anytime plans generally exclude coverage for losses directly or indirectly resulting from any of the following: known, foreseeable, or expected events, epidemics, and government prohibitions, and certain other causes of loss. As such, losses directly or indirectly resulting from COVID-19 are not generally covered under our Cancel Anytime plans.

+ - Am I covered if I need emergency medical care because I become ill with COVID-19 while on my trip?

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered. As such, our travel insurance plans do not generally cover medical claims directly or indirectly related to COVID-19.

However, we are pleased to announce the introduction of our Epidemic Coverage Endorsement to certain plans purchased on or after March 6, 2021. This endorsement adds certain new covered reasons related to epidemics (including COVID-19), including related to emergency medical care if you or a traveling companion become ill with COVID-19 while on your trip, to some of our most popular insurance plans. Please see the below FAQ section on “Epidemic Coverage Endorsement” for more information. Note, the Epidemic Coverage Endorsement may not be available for all plans or in all jurisdictions. To see if your plan includes this endorsement, please look for “Epidemic Coverage Endorsement” on your Declarations of Coverage or Letter of Confirmation.

Please note, the above applies to emergency medical care for insured individuals who become ill with COVID-19 while traveling. For the elimination of doubt, we do not provide coverage or reimbursement for the cost of COVID-19 testing required for travel, the cost of COVID-19 vaccination, or any other such expenses.

We urge any customer who has a medical issue while traveling or needs help to call us. We are assisting customers 24/7/365 who wish to change their travel plans, need travel assistance, or would like to file a claim. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation. You can also use our self-service options on this website. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.

+ - Is a “long-haul” or an ongoing or active case of COVID-19 considered a pre-existing medical condition?

Our plans generally define a pre-existing medical condition as an injury, illness, or medical condition that, within the 120 days prior to and including the purchase date of your travel protection plan:

Caused a person to seek medical examination, diagnosis, care, or treatment by a doctor;
Presented symptoms; or
Required a person to take medication prescribed by a doctor (unless the condition or symptoms are controlled by that prescription, and the prescription has not changed).

The illness, injury, or medical condition does not need to be formally diagnosed in order to be considered a pre-existing medical condition.

If your medical documentation indicates that COVID-19 symptoms/treatment were present within the 120 day look-back period prior to your insurance purchase, the condition could fall under the definition of a pre-existing medical condition.

Please note: Many plans include a Pre-Existing Medical Condition Exclusion Waiver. If your travel insurance plan includes this Waiver, and you meet the conditions of the Waiver, then this exclusion will not apply to your plan. One of the conditions to qualify for this Waiver is that you must be medically able to travel on the day you purchased your plan. As such, if you are not medically able to travel on the day you purchase your plan as a result of “long-haul” or an ongoing or active case of COVID-19, you may not be eligible for this Waiver. Please see your plan documents for details, and learn more about pre-existing medical conditions here .

Epidemic Coverage Endorsement

+ - if i was exposed to someone with covid-19, would trip cancellation benefits apply.

Exposure to someone with COVID-19 is not by itself a covered reason under the Trip Cancellation benefit. However, the Trip Cancellation benefit would apply if you or a traveling companion test positive for COVID-19 or you are diagnosed with COVID-19 by your physician.

The Trip Cancellation benefit would also apply if you or your traveling companion are individually-ordered to quarantine as a result of your exposure. Benefits may not cover the full cost of your quarantine and are subject to applicable benefit limits. For information on what qualifies as an “individually-ordered quarantine,” see the FAQ above on what is meant by individually-ordered quarantine .

For more information, please refer to the Epidemic Coverage Endorsement within your plan details.

Please note, this answer is specific to products that include the Epidemic Coverage Endorsement and applicable benefit(s) and covered reason(s) described. To see if your plan includes this endorsement, please look for “Epidemic Coverage Endorsement” on your Declarations of Coverage or Letter of Confirmation.

+ - What happens when a traveling companion or I become ill with an epidemic disease such as COVID-19 or is ordered to quarantine?

If you or a traveling companion become ill due to an epidemic disease (such as COVID-19) or are individually-ordered to quarantine, these are covered reasons that could trigger Trip Cancellation or Trip interruption benefits for the insured . Note, the plan only covers expenses of the insured. Expenses of traveling companions are not covered unless they are also an insured under the plan. Benefits may not cover the full cost of your quarantine and are subject to applicable benefit limits. For information on what qualifies as an “individually-ordered quarantine,” see the FAQ below on what is meant by individually-ordered quarantine .

+ - What is meant by “individually ordered” quarantine?

A quarantine is considered “individually ordered” when these conditions, as specified in the plan, are met:

i. The quarantine is specific to you or a traveling companion, meaning that you or a traveling companion must be specifically and individually designated by name in an order or directive to be placed in quarantine due to an epidemic; and

ii. The quarantine does not apply generally or broadly (a) to some segment or all of a population, geographical area, building, or vessel (including without limitation shelter-in-place, stay-at-home, safer-at-home, or other similar restriction), or (b) based on to, from, or through where the person is traveling. This condition (ii) applies even if the quarantine order or directive specifically designates you or a traveling companion by name to be quarantined.

Example 1 : While you are on a cruise, the crew of your cruise ship is checking temperatures of all passengers and you or your traveling companion demonstrate a temperature outside the accepted range, causing you both to be ordered to quarantine while on board. This would qualify as an individually-ordered quarantine.

Example 2 : While you are on a cruise, the crew of your cruise ship is checking temperatures of all passengers. As a result of a passenger (not part of your traveling party) demonstrating a temperature outside the accepted range, all passengers on the ship are ordered to quarantine while on board. Because this quarantine applies generally or broadly to the population of the entire vessel, this would not qualify as an individually-ordered quarantine.

Example 3 : While you are on a cruise, the crew of your cruise ship is conducting random COVID-19 testing of passengers. A passenger who is not part of your traveling party but with whom you have had close contact tests positive for COVID-19. As a result, you or your traveling companion are ordered to quarantine while on board. Other passengers who are not close contacts of the ill passenger are allowed to continue freely moving about the ship as normal. This would qualify as an individually-ordered quarantine.

Example 4 : You fly to a country that requires all persons entering the country to quarantine for fourteen days prior to being permitted to freely travel in the country. Because this is a general/broad quarantine that applies based on the country to which you are traveling, this would not qualify as an individually-ordered quarantine.

+ - Will the new Epidemic Coverage Endorsement meet government requirements for my trip?

Travel requirements vary by country and continue to rapidly shift and evolve. While we continually monitor and adapt our products and services as best as we can to meet these requirements, and our plans offer robust benefits in an effort to provide products that meet our customers’ needs, we cannot guarantee that a plan will meet the need in all situations.

Though it is the insured’s responsibility to comply with the specific country requirements, we can assist in locating this information. Our interactive map shows current information on travel requirements and entry restrictions for international destinations, including COVID-19 testing, vaccination policies, necessary travel documents and quarantine periods. Check your destination’s entry requirements here. (Content is provided by Sherpa, an affiliated third party).

We also can provide a summary letter of travel insurance plan benefits, which we refer to as Proof of Insurance. If your destination requires proof of travel insurance, we're happy to provide a summary letter that describes your travel insurance plan benefits, also called Proof of Insurance. Click here to request Proof of Insurance (please allow approximately 48 hours for a response).

If it is unclear whether the information provided in the Proof of Insurance satisfies the requirements of the destination country, we recommend that you or your travel advisor contact the nearest embassy or consulate of that country to confirm. To the extent you determine the plan you purchased does not meet your needs, contact us so that we can help you find one that does.

+ - If I’m diagnosed with COVID-19 but I’m asymptomatic, would Trip Cancellation benefits apply?

Even if you or a traveling companion are asymptomatic, proof of a positive COVID-19 test or confirmation of a COVID-19 diagnosis by a doctor would be accepted as verification of illness and may be coverable under Trip Cancellation. For more information, please refer to the Epidemic Coverage Endorsement within your plan details.

+ - Is a positive COVID-19 test administered by someone other than a doctor considered sufficient proof of illness?

To confirm COVID-19 illness, we require a physician's diagnosis or confirmation, or the verified record of a positive molecular (e.g. PCR) or antigen COVID-19 test performed by a third party testing service provider.

+ - Which types of COVID-19 test results can be accepted as proof of illness?

+ - if i believe i’m sick with covid-19 but my test result is negative, how can i show proof of illness.

If you’re sick but test negative for COVID, a doctor must advise you to cancel your trip before you cancel it. If this isn’t possible, a doctor must examine or consult with you within 72 hours after the cancellation to confirm the decision to cancel.

+ - If I’m asymptomatic when I arrive at my destination, and then test positive for COVID-19, would trip interruption benefits apply?

Even if you or a traveling companion are asymptomatic, proof of a positive COVID-19 test would be accepted as verification of illness and may be coverable under Trip Interruption.

+ - What happens if I’m denied boarding based on suspicion of COVID-19 illness, but do not test positive and I end up not being ill?

Even if you never test positive or become ill, if you or a traveling companion is denied boarding due to suspicion of COVID-19 illness, and your plan includes the denied boarding covered reason under Trip Interruption or Travel Delay, you may be eligible for coverage under that benefit. The specific expenses that may be covered depends on the benefit and may vary by plan. Please note, this does not include being denied boarding as a result of your refusal or failure to comply with rules or requirements of entry to your destination. You may file a claim under multiple benefits, but you may not be paid more than once for the same expense.

+ - If I’m denied boarding due to suspicion of being ill with COVID-19, would travel delay benefits apply?

If you or a traveling companion is denied boarding due to suspicion of COVID-19 illness, and your plan includes the denied boarding covered reason under Trip Interruption or Travel Delay, you may be eligible for coverage under that benefit. The specific expenses that may be covered depends on the benefit and may vary by plan. Please note, this does not include being denied boarding as a result of your refusal or failure to comply with rules or requirements of entry to your destination.

Example 1 : The crew of your cruise ship is checking temperatures of all passengers prior to allowing them to reboard following a shore excursion. You or your traveling companion demonstrate a temperature outside the accepted range, causing you both to be denied boarding. This may qualify for coverage under the denied boarding covered reason.

Example 2 : During the process of reboarding a cruise ship after a shore excursion, you are required to fill out a form indicating whether you have attended any gatherings of 50 or more people while off the ship, which the cruise ship has indicated is prohibited for cruise ship passengers. However, you did not follow that rule and attended a party with more than 50 people during the shore excursion. You indicated that on the ship’s form, and as a result, you were not allowed to reboard the ship. This boarding denial would not qualify for coverage under the denied boarding covered reason because you did not follow the travel supplier’s rules and requirements to travel, an express condition of the denied boarding covered reason.

+ - If I contract COVID-19 after starting my trip and must quarantine, would I qualify for both quarantine and interruption benefits?

Being individually ordered to quarantine while on your trip is a covered reason under the Trip Interruption benefit. However, “Quarantine” is not itself a benefit under the plan that provides any separate coverage from Trip Interruption. For information on what qualifies as an “individually-ordered quarantine,” see the FAQ above on what is meant by individually-ordered quarantine .

If you or a traveling companion later become ill with COVID-19 while on your trip, in addition to the Trip Interruption, you may also be eligible for other benefits as well, such as Emergency Medical Care and Emergency Transportation benefits. You may file a claim under multiple benefits, but you may not be paid more than once for the same expense.

+ - Do your insurance plans cover the cost of additional accommodations for an individually-ordered quarantine?

If an insured is individually ordered to quarantine while on their trip, they may be eligible for coverage under the Trip Interruption benefit for expenses incurred for additional accommodations while quarantined. Benefits may not cover the full cost of quarantine and are subject to applicable benefit limits. For information on what qualifies as an “individually-ordered quarantine,” see the FAQ above on what is meant by individually-ordered quarantine .

Additionally, as a temporary accommodation, if you or a traveling companion become ill with COVID-19 while on your trip, you will not be subject to the Trip Interruption benefit’s five-day maximum limit for additional accommodation and transportation expenses (however, the maximum daily limit for such expenses and the maximum Trip Interruption benefit limit still apply).*

This temporary accommodation is strictly applicable to COVID-19 and is only available to customers whose plan includes the Trip Interruption benefit. This accommodation applies to plans currently in effect but may not apply to plans purchased in the future, so please refer to our Coverage Alert for the most up to date information before purchasing.

+ - If I’m diagnosed with COVID-19 and need emergency medical care while traveling, would Emergency Medical Care benefits apply?

If you are diagnosed with an epidemic disease such as COVID-19 or test positive with COVID-19 and require necessary emergency medical care while traveling, then you can be reimbursed for reasonable costs for emergency medical care up to your specific plan’s maximum limit for the Emergency Medical Care benefit. For more information, please refer to the Epidemic Coverage Endorsement within your plan details.

+ - If products including the Epidemic Coverage Endorsement become available in my state before I travel, do I need to buy one of the new products to have any coverage related to COVID-19?

The introduction of the Epidemic Coverage Endorsement does not affect any terms or conditions of existing policies. Accommodations that were applicable to existing policyholders prior to the introduction of the Epidemic Coverage Endorsement products remain applicable to those policyholders, including temporary claims accommodations for customers who become ill with COVID-19. For information on these accommodations, please see our Coverage Alert .

+ - Will your current COVID-19 accommodations be expanded to include the broader coverage that the Epidemic Coverage Endorsement offers?

No, this new coverage is only available under plans containing the Epidemic Coverage Endorsement. For other plans, our existing temporary accommodations continue to apply, including temporary claims accommodations for customers who become ill with COVID-19. For information on these accommodations, please see our Coverage Alert .

These accommodations apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to our Coverage Alert for the most up to date information before purchasing.

* - The accommodations described here are strictly applicable to COVID-19 and are only available for customers whose plan includes the applicable benefit. All other terms, conditions, and exclusions of the plan apply as normal. All plans continue to generally exclude losses for epidemics, including COVID-19, except as expressly covered in that plan’s Epidemic Coverage Endorsement. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits, day limits, and daily maximums. Please read your plan for details. The above-described accommodations are an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, this is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity. Please note, the above accommodations, refunds, and opportunities to change dates may not apply to any third party travel cancellation fee waiver you purchased from a travel supplier.

For all of the above FAQs : Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of Epidemic Coverage Endorsement, including specific benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. Benefits may not cover the full cost of your expense or loss. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. Be sure to review your plan carefully to understand what coverage is available and what limits apply to your plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declaration of Coverage and Certificate of Insurance/Policy. Insurance benefits underwritten by BCS Insurance Company, or Jefferson Insurance Company, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel, Event Ticket, and Registration insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through Allianz Global Assistance. Any non-insurance travel cancellation fee waiver purchased is provided by the travel supplier from whom you purchased that travel cancellation fee waiver. Except as expressly provided under your plan, you are responsible for charges you incur from third parties.

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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IMAGES

How to Enroll into Lloyds Bank Travel Insurance Plan?
Lloyds Bank
Lloyds Banking Group appoints Allianz Partners UK as new travel insurance
Allianz Travel Insurance Review: Best For High Medical Coverage
Allianz Travel Insurance: Comprehensive Coverage For Overseas Trips
Travel Insurance

COMMENTS

Travel Insurance
Learn about the travel insurance benefits that come with different types of Lloyds Bank packaged accounts, including Silver, Gold, Platinum and Premier. Compare cover for European and worldwide trips, eligibility criteria, exclusions and how to claim online or by phone.
Support
Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Contact Us
Find out how to reach Allianz Global Assistance by phone, mail or email for any questions or comments about your travel insurance policy or claim. Fill out the online form with your name, email and policy/claim number (optional) and a customer service representative will respond to you.
24-Hour Assistance Hotline
If you encounter a challenging situation while traveling, Allianz Global Assistance can help you with medical emergencies, travel arrangements, lost baggage, and more. Call 1-800-654-1908 in the US, Canada, Puerto Rico and the US Virgin Islands, or 1-804-281-5700 in other locations.
Policy Information
Find policy documents, IPIDs and FAQs for your travel insurance products from Allianz Assistance. To access your policy information hub, you need to log in with your Lloyds Bank account details.
Travel Insurance
Allianz Assistance offers travel insurance with 24/7 GP access, medical expenses, trip cancellation and more. It also provides extended car warranty, pet insurance, musical insurance and home insurance.
Premier International Account
The Premier International Account offers a choice of three currencies, free international payments and worldwide travel insurance for you and your family. To be eligible, you need a deposit or income of £100,000 and to save or invest with Lloyds Bank.
Travel Insurance
Get travel insurance for your holiday, business trip or backpacking adventure with Allianz Assistance. Choose from single trip, annual multi-trip, ski, winter sports, family and more plans with COVID-19 cover and 24/7 GP helpline.
File a Claim
Find the phone numbers for different claim departments of Allianz Assistance, such as travel insurance, breakdown cover, extended warranty and car hire excess insurance. You can also file a claim online or check the FAQs for more information.
Understanding the Claims Process
Learn how to file a claim, what documents to prepare, and how to check your claim status with Allianz Global Assistance. Watch a video to learn the basics of the claims process and get tips to make it faster and easier.
Partnerships: Lloyds Bank Teams Up With Allianz on Travel
The move is a strategic alignment between two of the UK's most prestigious brands; Lloyds Banking Group as Britain's preferred financial partner and Allianz Partners UK, a provider of market-leading travel insurance solutions and part of Munich-based Allianz, the Interbrand Best Global Brands report's number 1 insurance brand globally ...
Lloyds Bank Travel Insurance Reviews
Read customer reviews of Lloyds Bank travel insurance and compare with other providers. Find out the pros and cons of the policy, the claims process and the customer service.
Travel Insurance
Find answers to common questions about travel insurance policies, cover, exclusions and costs from Allianz Assistance. Learn how to get a quote, choose a level of cover and what to do in case of travel disruption.
Lloyds Bank names Allianz as travel provider
Lloyds Banking Group has signed a deal with Allianz Partners UK to underwrite and administer its travel insurance offering. The insurer already supplies home emergency cover to Lloyds Banking Group customers. Allianz Partners UK will provide travel cover for holders of Added Value Accounts and Ultimate Reward Current Accounts for Lloyds Bank, Bank of Scotland and Halifax.
Travel
Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Policy Management
Manage your Allianz travel insurance policy online or by phone. Find your policy number, view your plan details, file and check claims, and access the Allyz® TravelSmart app.
Lloyds picks Allianz Partners as new travel insurance provider
Lloyds Banking Group has selected Allianz Partners UK to underwrite and administer its travel insurance offering for its customers. The deal involves the transfer of customers from their current suppliers and the integration of online services and claims handling.
Contact us
Our Live Chat opening hours are Monday to Friday 09:00-17:00 excluding bank holidays. ... Get names and contact details of the other driver(s) and any witnesses. ... If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7.
Contact Us
Find the phone and email details for Allianz Assistance UK, a specialist in travel and breakdown insurance. Whether you need to file a claim, get emergency assistance or contact customer services, we are here to help.
Travel insurance for medical conditions
Allianz Assistance UK offers travel insurance that covers numerous pre-existing medical conditions, such as diabetes, asthma, heart conditions and cancer. However, from 5th May 2021, the website booking engine is temporarily unable to offer this cover, and you may need to contact other providers.
Travel Insurance FAQs
Find answers to common questions about travel protection plans, coverage, claims, and COVID-19 related issues. Contact Allianz Global Assistance by phone or email for more assistance.
Allianz Travel Insurance Review: Is it Worth It?
NerdWallet rates Allianz 3.5 stars and compares it with other travel insurance providers. Learn about Allianz's plans, coverage, exclusions, add-ons and how to buy a policy.
COVID-19 FAQs
Find out how Allianz travel protection plans cover or exclude losses related to COVID-19, including trip cancellation, interruption, and emergency medical care. Learn about the Epidemic Coverage Endorsement and temporary accommodations for plans purchased on or after March 6, 2021.