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schedule a visit

Three Types of Video Visits

At Facility

These visits are when you go to your facility and sit at a video visit station in the lobby. Your loved one or friend will be on a video visit station in their pod.

From Computer

At select facilities families and friends can have video visits from their own personal computers in the comfort of their own homes. You will need the following equipment to do a video visit from home:

• A computer.
• A webcam and a microphone, or a computer with these components built in (most laptops have these built in).
• An internet browser. Internet browsers Safari 4 and higher, or Firefox 7 and higher, are strongly recommended. Using other browsers may not load the page appropriately in order to begin your visit. We are not responsible for technical problems or issues that may arise from using an unsupported browser.
• For the best visit experience you should use headphones, but they are not required.
• High speed internet (DSL or Cable) connection (dial up and satellite are not supported).

From Android Device

Video visits go mobile with our Visit Now Android app. At select facilities families and friends can have video visits from their own Android devices.

How to Schedule a Visit

Free video visit policy.

Free visits are a benefit for the inmate and are credited to the  inmate’s account. Therefore the inmate is the only one who  can book a free visit . This allows the inmate at your facility full control of whom they want to use their free visit with. There are also advanced scheduling rules that control the timeframe that a free visit can be booked. These rules vary by facility. If an inmate books a visit outside this timeframe, they will not be allowed to use a free visit.

• Book the visit with their Friends & Family.
• Suggest a visit with their Friends & Family. The Friends & Family must have no prepaid funds on their account at the time they confirm the suggested time. The inmate’s free visit will then be deducted.
• Confirm a suggested visit from their friends and family. The Friends & Family must have no prepaid funds on their account at the time the inmate confirms the visit. The inmate’s free visit will then be deducted from their free visit allowance.

The only way Friends & Family can use a free visit is by suggesting a visit with the inmate. If the inmate has a free visit available and there are no prepaid funds on the Friends & Family account at the time the inmate confirms, the free visit will be deducted from inmate’s account.

What Services Are Available At My Facility?

Select your facility below, available services:.

• Phone & Voicemail
• Video Visit at Facility
• Video Visit from Home

• Photo Sharing
• Tablets Your inmate has access to tablets. Make a deposit to their account so they have more ways to be productive, and you have more ways to stay connected.
• Verification Required

What is Telmate Verified?

If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates' calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.

To be verified, you can make a deposit , schedule a visit or download and complete the Telmate Verified form .

Did you know…

According to the Federal Bureau of Prisons, inmates who

maintain strong relationships

with friends and family, greatly reduce their risk of recidivism.

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Incarcerated Person Visit

The Department of Correction (DOC) has resumed in-person visits with enhanced safety measures to prevent the spread of COVID-19. You no longer need to schedule a visit.

Before you visit an incarcerated person at a DOC correctional facility, please review the rules for COVID-19 safety, identification, dress code, and what you’re allowed to bring. You should also check the DOC Virtual Visitors’ Center  for detailed information about DOC’s visitor policies and procedures.

DOC continues to offer televisits for customers unable to visit an incarcerated person in person.

Submit a Televisit Request Form.

COVID Safety Rules

All visitors must follow health and safety rules to limit the spread of COVID-19 in jails.

This includes:

• Completing a COVID screening and affirmation form
• Temperature taking
• Social distancing
• Wearing a face covering

To visit an incarcerated person, you must follow the DOC dress code policy and wear appropriate clothing. This policy is for the safety and security of staff, incarcerated people, and visitors, as well as to maintain a family-friendly environment.

You will not be allowed to go to the visit floor of a jail if you wear:

• Overly suggestive clothing
• More than one layer of clothing
• Clothing in which contraband and prohibited items can be hidden
• Clothing with holes or rips more than three inches above the knee 
• Hooded garments 
• Hats and head coverings (excluding religious head coverings)
• Clothing identifying a specific gang by name or logo 
• Clothing that makes explicit reference to obscene language, drugs, sex, or violence 
• Swimming attire 
• See-through garments 
• Uniforms 
• Jewelry (excluding a wedding ring and one religious medal. The medal must be no more than two inches in diameter and hung on a chain. The chain must be no wider than one quarter-inch in diameter and no longer than 24 inches.)
• Tops and dresses which expose the chest, stomach, or back 
• Shorts, skirts, or dresses with a hem more than three inches above the knee 
• Spandex leggings unless covered by a top, shorts, skirt, or dress with a hem no more than three inches above the knee 
• Outer garments including coats, shawls, ponchos, jackets, vests, gloves, or over-boots or overshoes 

All visitors must wear undergarments.

If your attire violates the dress code, you are still permitted a contact visit if you agree to wear a cover-up garment provided by DOC. If you refuse to wear the cover-up garment, you will be denied a visit.

Secure storage lockers will be provided at facilities. On Rikers Island, you must go to the Visit Control Building to get the coins needed to use a locker.

Learn more about the DOC Dress Code Policy.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Identification Requirements

Adults and Youth Ages 16 and Older

If you are 16 and older, you must present one form of valid identification to visit a DOC incarcerated person. The ID must have a photograph and signature, and it cannot be expired or altered.  

Examples of acceptable ID include: 

• Driver license (from any state or territory in the U.S.)
• Department of Motor Vehicles non-driver license identification card (from any state or territory in the U.S.)
• Employment identification (from any state or territory in the U.S.)
• New York State benefits identification card (such as Medicaid/Food Stamp Photographic Identification)
• College identification (from any state or territory in the U.S. The college or university ID must show the current semester. If the ID does not have a sticker with the current semester, the student must present a document from the Registrar’s office which says the student is currently enrolled.)
• U.S. Armed Services identification card
• Resident Alien Card or Permanent Resident Card Issued by the U.S. Department of Justice (Green Card)
• Passport (from any country)
• Consulate-issued identification or diplomatic identification

High school IDs are not accepted.

Children Under 16

Children under the age of 16 who are accompanied by an adult over the age of 18 are not required to present any identification.

A 16-year-old or 17-year-old with valid identification may accompany a child under the age of 16 if he or she is the parent of that child and the incarcerated person being visited is also the parent of the same child. In this case, the 16-year-old or 17-year-old must produce a birth certificate for the child under the age of 16.

Prohibited Items

You are not allowed to bring certain items into City Jails, the Rikers Island Visit Control Building, or the Hospital Prison wards. DOC provides a full list of prohibited items online in their Visit Handbook as well as by phone. 

The following is a partial list of prohibited items:

• Guns and bullets 
• Illegal drugs 
• Syringes 
• Knives, box cutters, needles, razors, scissors or any other sharp objects, brass knuckles or any other weapons 
• Tools 
• Metal or glass objects 
• Padlocks 
• Nail clippers and fingernail files 
• Cigarettes, cigars, rolling paper, chewing tobacco, or pipes 
• Tape or other adhesives 
• Explosive devices 
• Matches or lighters 
• Electronic devices, including cell phones, iPods, iPads, MP3 players, e-readers, pagers, beepers, laptops, cameras, recording devices or radios 
• Digital media including CDs and DVDs 
• Law enforcement badges and equipment 
• Liquids and beverages except two clear plastic bottles with non-alcoholic beverages for babies accompanying visitors 
• Metal hairclips and hairpins 
• Non-prescription medication 
• Non-prescription sunglasses 
• No more than a total of three books, newspapers, and/or magazines (except when included in an incarcerated person's package) 
• Photographs (except when included in an incarcerated person's package) 

You are allowed to bring prescription medication in its original container. Except for life-saving prescription medication, all other medication must be stored in a locker and cannot be brought to the facility visit floor. 

Download the DOC Visit Handbook.

Visit Schedule

Monthly visitor schedules and rules for Rikers Island, the Brooklyn Detention Complex, the Manhattan Detention Complex, and the Vernon C. Bain Center are available online and by phone.

Visiting schedules are based on the first letter of the incarcerated individual’s last name. Visitors should check the visitation schedule to be sure their friend or family member is eligible for a visit on a specific day.

• Mondays and Tuesdays: No visits allowed.
• Wednesdays, Thursdays, Saturdays, and Sundays: In-person visits based on monthly schedule.
• Fridays: Televisits only.

Learn more about the DOC Visit Schedule.

Travel Directions

You are encouraged to take public transportation to Rikers Island. The MTA's Q100 bus goes over the Rikers Island Bridge and stops directly in front of the Rikers Island Central Visit House. 

MTA bus routes and schedules are available.  Visit the Metropolitan Transportation Authority (MTA) website.

If you drive, there is very limited parking at Hazen Street and 19th Avenue in Queens. You will need to take the MTA's Q100 bus over the Rikers Island Bridge to the Rikers Island Central Visit House.

Get travel directions to Rikers Island and other DOC facilities.

Rikers Visit Bus

DOC provides free bus transportation for visitors to and from Rikers Island Wednesday through Sunday. The bus stops are located in Harlem and Brooklyn.

• The Harlem bus stop is on the corner of East 125th Street and 3rd Avenue. 
• The Brooklyn bus stop is on Jay Street between Fulton Street and Willoughby Street. 

Anyone who is 16 or older must present valid current identification. 

All buses are accessible to people with disabilities and are staffed by trained drivers.

Learn more about the Rikers Visit Bus.

Bus Schedules and Travel Time

The typical one-way route time is 45 minutes for the Harlem stop and 60 minutes for the Brooklyn stop, but it depends on traffic conditions. Departure times may vary from those in the schedule.

Download the Rikers Visit Bus Schedule.

Disclaimer:

The City intends to use the data collected from this survey to generally add and improve City services. Survey participation is voluntary. Participants in this survey will not receive further communication from the City with regards to this survey.

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Visit Information

Why are Visits Important

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Other Visit Matters

Compassionate Leave

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Families may go through challenging times when a loved one is incarcerated and will require support. You may find these  resources  useful.

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BREAKING THE CYCLE OF INCARCERATION WITH EDUCATION

The process to change begins on the worst day. By providing incarcerated individuals with opportunities to improve, develop and grow, ViaPath is helping people get a second chance and have hope for a brighter tomorrow.

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From lobby kiosks and lockbox solutions to mobile payments, our best-in-class Payment and Deposit Solutions offer correctional facilities an end-to-end system for the timely and secure processing of funds.

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In order to positively impact lives, we work to give incarcerated individuals access to education, job training, and the opportunity to change. We’re empowering these individuals with the tools and resources to improve their situations. That is the foundational belief of everything we do – to empower facilities and staff to help incarcerated individuals make a change for the better, and to provide them and their families with means of communication, support, accountability, and encouragement. Because incarceration isn’t just about serving time, it’s about making the time count for something.

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Friends and Family of incarcerated people at the Minnesota Department of Corrections Starting on July 1, 2023, all calls from incarcerated individuals at Minnesota Department of Corrections will be at no cost to you or the incarcerated individual calling you.  Minnesota Department of Corrections will not process any deposits made for pre-paid calls beginning June 30, 2023 @10:00pm CST.  Accordingly, please consider your planned phone calls through June 30th before adding money to your phone account.   Click here for more information about Minnesota Department of Corrections no-cost calling.

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2 'dangerous' inmates being held on murder charges spark manhunt after escape from Mississippi jail

Two "dangerous" inmates being held on murder charges escaped from a Mississippi jail early Friday morning sparking a manhunt.

Tyrekennel Collins, 24, and Dezarrious Johnson, 18, broke free from the Claiborne County Detention Center around 2:20 a.m., the sheriff's office said in a Facebook post .

Chief Deputy Christy Sykes said Collins and Johnson climbed through a panel in the ceiling in a common area of the jail. They made their way to a window and used bed sheets to drop down to the ground, she said. Jail staff were alerted to the escape immediately by other inmates.

Johnson injured his leg during the escape and has a bad limp, authorities said.

Sykes said Collins and Johnson did not exit the facility with any weapons and authorities do not believe they are armed, but cautioned that they should be considered dangerous.

The sheriff's office said residents should "take necessary precautions."

The Mississippi Bureau of Investigation said the two men should not be approached and anyone who sees them should call 911 or the sheriff's office.

Collins was being held for charges out of Copiah County, the sheriff's office said. According to NBC affiliate WLBT of Jackson Collins was arrested in 2023 in connection with the killing of his 46-year-old cousin.

Johnson was being held for charges out of Jefferson County.

The search for Collins and Johnson continues and U.S. Marshals have been in contact with their families, according to Sykes. Both face additional charges upon their capture.

Sykes said this isn't the first time inmates at the facility were able to escape through a panel in the ceiling.

"It's been an issue," she said. "We're working closely with the board of supervisors to get this taken care of as soon as possible."

Minyvonne Burke is a senior breaking news reporter for NBC News.

Visit a Person in Custody

• Visit Schedule
• Visit Transportation
• Visiting with Children
• Visitors' Dress Code
• Visitor Satisfaction Survey

Beginning May 10, 2023:

• In-person visits are offered on Wednesdays, Thursdays, Saturdays and Sundays.
• Wednesday and Thursday: 2:00 PM - 6:00 PM
• Saturday and Sunday: 8:00 AM - 12:00 PM
• Visitors who arrive outside of the registration hours will not be eligible for a visit.
• In-Person visits follow the existing visitor schedule according to the last name of the individual in custody. Please view this schedule here .
• Visiting groups may consist of no more than two (2) adults and one (1) child who will sit on one of the adult’s lap; or one (1) adult and two (2) children, at least one of whom is small enough to sit on someone’s lap.
• Prospective visitors who are not feeling well are encouraged to say home and return for a visit on a different day.

Facility Locations

The Department operates several facilities across NYC. Please see the list of Facility Locations where names and address of all DOC facilities to inform your visit.

Things to Know

• Visitors will be subject to passive canine searches when arriving to the Rikers Island Visit Control Building or the Borough facilities, or any other facility including the Hospital Prison Wards.
• All visitors 18 years of age and older must present valid current identification that contains a photograph and signature. Acceptable forms of identification for all visitors are listed below.
• A 16-year-old or 17-year-old with valid identification (such as a birth certificate) may accompany a child under the age of 16 if that 16- or 17-year-old is the parent of the child and the inmate being visited is also the parent of the same child. In this case, the 16- or 17-year-old must produce a birth certificate for the child under the age of 16.

     PLEASE NOTE: All packages for persons in custody need to be mailed. Packages will not      be accepted during  in-person visits.      

Acceptable Forms of Identification

From any state or territory in the U.S.:

• Current driver’s license
• Valid Employment ID card with photo AND most recent employment paycheck/stub
• DMV Non-driver license identification card

Other Acceptable Forms of Identification

• Resident alien or permanent resident card issued by the U.S. Department of Justice
• Passport (from any country)
• NYS benefits identification card (Medicaid/food stamp photo ID)
• U.S. Armed Services identification
• Consulate-issued or diplomatic identification

If you have any questions while at a facility, please ask a Correction Officer or Supervisor.

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The Ural Mountains are incredibly scenic and largely undiscovered. Whether you’re a fan of hiking, rafting or simply camping for days in pristine nature, Perm and its surroundings have something to offer you. If you happen to find yourself with a little bit of time while in Perm, go camping and explore. Your trip will soon turn into an adventure you will never forget.

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