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Travel Money FAQs

Our answers to your travel money questions

Foreign currency is still the best way to pay when you’re abroad. We’ve gathered some of the most common questions our customers ask about ordering travel money from us, along with our answers.

What is travel money?

Travel money is foreign currency that you can buy or order in advance and take with you when you go abroad.

You can  buy travel money from us , or get our  Travel Money Card .

How much travel money will I get?

That depends on the exchange rate (which can change daily) and how you order your travel money.

You can use  our currency converter tool  to find out how much foreign currency you’ll get for your pounds online today. Rates may vary depending on whether you order instore and online.

How can I get my travel money?

Order your currency online or at one of our travel money bureaux. We have bureaux in selected Sainsbury’s stores across the UK. Use our travel money bureau finder tool to locate your nearest store.

Order your currency online for home delivery.* We can only deliver to the home address registered for the card you’re using to pay.

How much money can I order online?

The maximum order value is £2,500 per person, per day. The minimum order value for home delivery is £100*.

When will I receive my order?

Orders for home delivery.

You can select a specific working day delivery date up to seven days in advance.

Saturday deliveries are not guaranteed. Also, if you’ve chosen a Monday delivery, Royal Mail may try to deliver on Saturday.

The earliest day you’ll be able to select for delivery is:

What are the home delivery fees?

Are there any administration fees.

No, we don't charge any administration fees when you order currency from us.

Will I be charged for using my credit or debit card?

We don’t charge any extra when you buy foreign currency by card.

Some card providers may charge a cash advance fee and interest for buying currencies. Cash advance fees will not show on your travel money order, but you’ll be able to see them on your card statement. If you’re not sure you should check with your card issuer.

There is no cash advance fee when you use a Sainsburys Bank Credit Card. No interest will be charged, as long as the full outstanding balance on the credit card is cleared during the current billing cycle. If a balance remains on the account at the end of the billing cycle, interest will be charged and may apply to the currency purchased.

Do I get any benefits for being a Nectar member?

Yes, you can. If you tell us your Nectar card number when you place your order, we’ll give you a better exchange rate**.

Not a Nectar member? Just download the Nectar app or register at  nectar.com .

Have questions about the Sainsbury's Bank Travel Money Card

Take a look at our  Sainsbury’s Travel Money Card FAQs .

Helpful travel money tools & guides

We have a range of travel tools and guides to help you find the best way to pay abroad.

Have any other questions?

If you have a query on an order made in bureau contact your bureau  here .

If you have a query on an order made online contact Sainsbury’s Customer Support on 0345 355 2463.***

Lines are open Monday to Saturday: 8:30am to 8:30pm and Sunday 11:00am to 6:00pm.

Terms and conditions

* You can order currency for a secure home delivery by 1pm on the day of your choice by Royal Mail (Mon- Sat). For next day delivery your order needs to be confirmed before 2pm (Mon- Fri). Please note that whilst Royal Mail make every effort to delivery on schedule, we cannot guarantee this as it is beyond our control. Highlands and Islands (including Channel Islands) are not guaranteed next day delivery. Delivery is free on all cash orders £400 or more (£4.99 for orders between £100 and £399.99). The minimum order for home delivery is £100. The delivery day quoted is dependent on the order day being a working day; if one of those days is a public holiday then additional day(s) will be added accordingly. All home delivery orders are sent via Royal Mail Special Delivery, unless we advise you otherwise, to your billing address, and a signature will be required upon delivery. A valid telephone number is required for home delivery.

** Nectar members receive better exchange rates on single purchase transactions of all available foreign currencies. Excludes Travel Money Card home delivery orders and online reloads. Exchange rates may vary depending on whether you buy instore, online or by phone. You need to tell us your Nectar card number at the time of your transaction. 

*** Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are charged at local rate from landline and mobiles.

Sainsbury's Bank Travel Money Card™ is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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Do you sell travel money and where can I find more information about this?

Sainsbury's Travel Money offers a great exchange rate on foreign currencies. Click here to visit our website.

Drop into one of our 200+ instore bureaux and choose from cash in over 50 currencies including Euro, United States Dollar, Canadian Dollar, Japanese Yen and United Arab Emirates Dirham or a Sainsbury's Bank Multi-currency Cash Passport MasterCard.

Alternatively you can click here to order online and collect at an instore bureau or choose secure home delivery by online or phone order.

Click here to use our Store Locator to find details of the nearest travel money to you (including opening times).

Important information

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Did this answer your question?

Still couldn’t find an answer, get more from sainsbury's.

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund? You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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UK holidaymakers return home with £57 of unspent foreign currency on average  

28 August 2018

Over a quarter of travellers purchase travel money a week in advance 

As many UK holidaymakers gear up for late summer holidays in September, new figures reveal they are returning home with an average £57 each of foreign currency jingling in their pockets according to Sainsbury’s Bank(1). 

Across the UK, those from Belfast return with the most foreign currency (£74), followed by Edinburgh (£67) and Nottingham (£66). Cardiff residents are the biggest spenders, coming home with just £43. 

When it comes to purchasing their foreign currency over a quarter (27%) of holidaymakers think ahead and purchase their travel money a week in advance. This is followed by a fifth (21%) who sort their money out two weeks before and 19% tick currency exchange off the to do list a month before.  

Simon Taylor, Head of Travel Money at Sainsbury’s Bank said :  “September is one of the busiest months for travel money with many customers buying currency. Leaving it until the last minute, especially at the airport can be costly, so it’s wise to make the most of your money and get the best deal by organising it in advance.

“And for those who like to stick to a tight budget, a pre-loaded holiday money card is a good idea. It can be used worldwide and can be loaded with additional money while you’re away.  It comes with an app so that you can keep track of transactions.”

A pre-paid holiday card like Sainsbury’s Bank’s Multi-currency Cash Passport™(2) can be loaded with holiday cash weeks in advance, on the day of travel or even once the holiday has commenced enabling better holiday budgeting.  The card is chip + PIN protected and there is no direct link to your bank account, giving peace of mind when you’re on your holiday. 

For travellers  exchanging money, cash remains king with over half (54%) of travellers taking their currency in notes, while carrying a debit card or credit card that can be used abroad come second and third (15% and 12% respectively). 

Sainsbury’s Bank continually looks at ways to strengthen the rewards for its customers and now Nectar customers will receive more value for their money, through receiving 10 Nectar Points per £100 spent in bureaux and five Nectar Points per £100 spent online (3) This is available across all currencies. 

Sainsbury’s Bank Travel Money offers 0% commission on foreign currency, consistently competitive exchange rates and has over 50 currencies available to order. Open seven days a week and with convenient parking, customers can also purchase a Sainsbury’s Bank Multi-currency Cash PassportTM and collect travel money while shopping. 

Customers can also order currency online or by telephone on 0845 301 2724 and collect from a travel money bureau, or receive free home delivery for orders of £500 or more. For further information, please contact: Sainsbury’s Bank press office 0131 286 0010 / [email protected]  Notes to editor: This press release is information for journalists only and is not intended to be a promotion to be acted upon by consumers. Rates and information correct at date of issue. (1) Sainsbury’s Bank commissioned Opinium Research to survey 2,000 nationally representative UK adults aged 18+ between 5 and 7 June 2018. Opinium Research is a member of the British Polling Council and abides by its rules)  (2) Sainsbury’s Bank Multi-currency Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938. (3).Better exchange rates for Nectar card holders are available on single purchase transactions of all available foreign currencies bought in store, online or by phone. Exchange rates may vary depending on whether you buy in store, online or by phone. Nectar points can be collected on foreign currency purchases made in store, online and by phone; and Travel Money Card purchases and re-loads in store. They cannot be collected on Travel Money Card home delivery orders or online re-loads. 10 Nectar points will be awarded on each full £100 of foreign currency purchased in store and 5 points will be awarded on each full £100 of currency ordered online or by phone. Purchases under £100 will receive 10 points if made in store or 5 points if ordered online or by phone. Make sure you give us your Nectar card number before you complete your purchase. The points will be added to your account within 60 days from the date you purchase. Sainsbury's Bank reserves the right to alter, cancel or withdraw this offer without prior notice. No cash alternative available. Sainsbury's Supermarkets Ltd award the points from this offer. About Sainsbury’s Bank To view our latest press releases and product information, please visit the Sainsbury’s Bank online media centre at www.sainsburysbank.co.uk/media Sainsbury’s was the first major British supermarket to open a bank, commencing trading in February 1997. Benefiting from a fantastic, trusted brand that enables us to combine the shopping experience with personal finance, Sainsbury’s Bank provides a range of quality products including insurances, credit cards, savings and loans. Our proposition is to make shopping more rewarding by offering customers great products at fair prices, while consistently rewarding shoppers for their loyalty and being easy to do business with at all times. Our products consistently top best buy tables and regularly win awards for quality, price and service. Sainsbury's Bank plc. Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Bank plc is covered by the Financial Services Compensation Scheme (FSCS).

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Sainsbury’s reopens travel money service.

Sainsbury’s has announced it is reopening its online travel money service.

As a result, holidaymakers and travellers can now order foreign currency online which can be delivered to their home on the next working day. An automatic currency converter is available on the Sainsbury’s website, allowing you to see exactly how much your sterling is worth before ordering.

Travel bureaux are also starting to reopen within Sainsbury’s stores ahead of the summer. Shoppers can check on the Sainsbury’s Bank website whether the bureau at their local store is one of those reopening now.

Nectar cardholders enjoy better conversion rates on foreign currency, while no commission is charged when cash is changed. What’s more, Sainsbury’s said that if holidays have to be cancelled due to the pandemic, travellers can return the travel money at the exchange rate purchased.

Jason King, customer director at Sainsbury’s bank, said: “We’re delighted to welcome back travel money customers online and to our stores. Whether it’s buying currency for a holiday abroad, selling back any extra from your trip or sending money to friends and family overseas with Western Union, we’re open and ready to support however you like to get your currency.”

Holiday hopes

Millions of us will be dreaming wistfully of the prospect of a proper summer holiday abroad, though there are currently just 12 nations on the government’s ‘green’ list of countries, meaning that no quarantine period is required upon your return.

What’s more, the government has been accused of delivering “mixed messages” over how people should view travelling to countries on the ‘amber’ list, Ministers initially suggested that travel was allowed to these destinations to see family and friends, though the Prime Minister later emphasised that these journeys should be avoided unless they were “essential”.

There have also been reports of holidaymakers ‘hoarding’ bookings, by snapping up spots in British hotels which they can then cancel later on should international travel be possible.

Even if travel overseas is possible, it’s open to question how many Brits will actually want to do it. A study by GoCompare found that only 13% of us are comfortable with the idea of foreign holidays this year.

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