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How to contact the MTA

Report a problem or make a suggestion.

Our self-service feedback tool makes it easy for you to report a problem you spotted, get help with an issue you're having, make suggestions for us to improve, and offer commendations for our employees. Your report will go directly to the department that can help.

If you’re reporting an emergency, dial 911.

If you have an issue with or question about OMNY, report it through the OMNY contact form . 

You can use our system to report issues like:

• Malfunctioning air conditioning on your train or bus
• Out-of-service MetroCard Vending Machines
• Inaudible PA announcements on a train or bus
• Excessive crowding on a train/bus
• Feedback on an interaction with an MTA employee

Other ways to contact us

You can visit our standalone  Customer Service Center at 3 Stone Street , or get help at a Customer Service Center in a subway station . 

File a request or complaint

Ada-related complaint or reasonable modification request.

You can make a request, file a complaint, and see more about the appeals process.

TBTA Law Enforcement Complaint

Triborough Bridge and Tunnel Authority law enforcement personnel patrol the MTA's seven bridges and two tunnels. Complaints will be submitted to TBTA's Internal Security Department. 

Title VI complaint

Any person who believes they been discriminated against on the basis of race, color, or national origin by MTA and its agencies may file a Title VI complaint.

MTA Police complaint

MTA PD patrols LIRR, Metro-North, and the Staten Island Railway.

Note: NYPD Transit Bureau officers patrol New York City Transit’s subways, buses, and stations. They aren’t MTA employees, but they work in partnership with us. Here’s where you can file a complaint about NYPD.

Personal injury and property damage claims

To submit a personal injury or property damage claim, please download the appropriate form and follow the instructions. Please note the forms are for NYCTA, MaBSTOA, and SIRTOA only. All other agencies must be served according to existing protocols.

Chat with us on social media

How to reach us.

• Text New York City Transit on WhatsApp.
• Text Metro-North on WhatsApp.
• For questions about the subway, tag or DM us at @NYCTSubway on Twitter.
• For questions about the bus, tag or DM us @NYCTBus on Twitter.
• For questions about railroads, tag or DM us @LIRR and @MetroNorth on Twitter .
• Message us on Facebook .
• Chat with us in the TrainTime app.
• If you need help with the subway or buses, contact us via iMessage from an iOS device .

In an emergency, call 911.

Call 911 or notify MTA personnel ASAP if you see something unsafe or threatening. You can also tell us via social media and we will help you summon assistance as fast as possible. Give us as much detail you can about what's happening and where.

What to include in your message to us:

• What subway line or bus route are you asking about?
• What direction are you traveling?
• Where are you?
• What's the four-digit train car or three-digit bus number you're on?

In stations, tell us as much as you can about where you are, and what's going on: “There's an overflowing trash can in the front of the downtown platform at 33 St on the 6.” “The screen at the entrance to 7 Av on the NE corner of 53 St/7 Av is down.”

We‘ll route your feedback to the right team.

We can help you with:

• real-time service updates
• the location of the next train/bus
• route planning assistance
• navigating planned work
• general info about the system, how it works, and other fun tidbits

We can't help if you:

• display explicit harassment
• use violent language towards us or anybody else
• make racist, sexist, homophobic, ableist, or any other hateful comments

Please remember that we’re a bunch of real people behind the screen. And we understand being abrupt, frustrated, or annoyed. (We even made a video about mean comments we’ve gotten on Twitter.)

Unless your conduct with our feeds crosses a line, we’ll never block you. But if you harass, spam, or consistently troll and abuse our staff, we won’t answer you anymore.

If you use hate speech, we’ll report your tweets to Twitter. If you threaten specific acts of violence, we’re obligated to notify NYPD immediately.

Other resources to help answer questions

• Our Customer Self-Service page provides a list of MTA services you can access online 24/7.
• Services for riders with disabilities are available through New York City Transit’s Access-A-Ride program.
• Web developers and others looking for data can find details on our developer resources page. This page also includes guidance on using our logos, maps, and symbols.
• You can find maps and schedules to help plan your trip. Service advisory pages let you know about planned service changes.
• Use our trip planner to find the best way to get where you’re going.
• Need help? Call our Travel Information numbers .
• Learn more about and see contact information for MTA Police .
• For EPA Section 608 Refrigerant Handling Certified employee verification, please call (718) 613-0461/0484

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•   1300 365 688 ext 230
•   0408 985 755
•   Receive special offers

Take a fresh look at your Business Travel. We appreciate you’re busy, that’s why we come to you.

Business travel may be an essential component of your corporate responsibilities but is it completely trouble free? The answer may well depend on who makes your travel arrangements. No matter how large or small your travel account, conference, group or event is, your Corporate MTA Travel Expert will ensure that everything runs like clockwork. MTA’s qualified and experienced MTA Corporate Travel Experts are conveniently available to discuss your travel needs and provide your company with the ‘entire suite of travel services’.

At MTA we specialise in customer service, which means that your company is guaranteed the highest standard of personal and professional services at all times.  You can be assured; knowledgeable and experienced MTA Corporate Travel Experts will take care of all the details to make your business travel complete and hassle-free.  

Through MTA’s global partners you will be associating with the most professional and experienced networks worldwide. As members we are able to optimise the network’s purchasing power to deliver premium products and unique cost savings. MTA are proud members of these elite, by-invitation-only networks:

• Virtuoso - The world's leading luxury travel network
• Belmond - The Bellini Club
• Virgin Galactic

In addition to this MTA are members of:

• AFTA Travel Accreditation Scheme (ATAS)
• Australian Federation of Travel Agents (AFTA)
• Cruise Lines International Association (CLIA)
• International Air Transport Association (IATA)

MTA's amazing global connections extend to the elite, by-invitation-only networks of Virtuoso, Belmond, Cruiseco and Virgin Galactic.

You can be assured, through our global partners that your travellers are going to receive prestige products that will make travel more rewarding.

Corporate Agency Benefits

• A dedicated MTA Corporate Travel Expert who will personally handle your account
• Competitive First, Business, Premium Economy and Economy class corporate airfares with a range of airlines
• Competitive and flexible rates at over 32,700 leading worldwide hotels with majority offering value added amenities and benefits 
• Rare travel opportunities and exclusive VIP value offers that cannot be found elsewhere
• Redeem your Amex Membership Rewards points to pay for any travel anywhere
• 24/7 emergency assistance, backed up by MTA Head Office ticketing and support team

Connect with Tamara Henderson

Your MTA Luxury Travel Expert

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• The MTA Guarantee

Want to be the first to know about travel deals, upgrades and special offers? Pop your details below and we’ll keep you in the loop

• First Name *
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• Already use an MTA Advisor?

• Meet The Team
• All Destinations
• Australasia & South Pacific
• Arctic and Antarctica
• Australian Capital Territory
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• All Specials
• Beach & Sun
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• Our Expertise
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• Join The Team
• The MTA Difference
• What Our Advisors Say
• Find a Travel Advisor

Proud to be winners of Most Outstanding Mobile Advisor Network NTIA 2023

🌏 Our expert travel advisors will take the stress out of travel planning and will be there throughout the process until you arrive safely home. All you need to worry about is coffee or cocktail?

🌏 Are you an experienced travel advisor, manager or retail owner considering a move to go mobile? We’d love to chat to you about joining MTA.

Find a Travel advisor

Personalised travel service.

Travel has changed considerably so make sure you book with an MTA Travel Advisor who will look after all the travel admin for you so you can just relax and enjoy your travels. Book with a travel advisor who cares about every client, every detail, every time. Exceeding your expectations is what we aim for. Our supplier relationships and network buying power means fantastic value deals for you.

Experienced and well-travelled

Our advisors are amongst the most experienced and well-trained in the business. You can rest assured our advisors will keep a close eye on your arrangements and keep you updated with any changes until the moment you arrive home safely.

Unparalleled support

All our advisors are experts in travel and where ever you are in the world, your personal advisor is only a phone call away. They're backed up by an emergency ticketing and support team - an invaluable resource if an unexpected event means you need travel assistance right away.

Financial peace of mind

As members of the Australian Travel Accreditation Scheme (ATAS) and accredited by IATA, we’re required to meet strict financial and customer service criteria. MTA also operates a fully audited client trust account to keep client funds secure. 

Once-in-a-lifetime Experiences

Special offers.

MTA - Mobile Travel Agents’ big agency buying power means fantastic holiday packages and special deals for you.

Alaska and British Columbia Wilderness, Glaciers and Culture (Southbound)

Serene Greenland – Hurtigruten Expeditions

Galápagos Islands Nature and Wildlife Expedition Cruise

Highlights of Antarctica

Canadian Rockies and Lake Louise Explorer with Rocky Mountaineer

Sabah Wildlife & Nature Safari – 11nights

Specialists in the art of travel, virtuoso network.

As members of the Virtuoso travel network, our travel advisors customise trips to make every experience exceptional, with insider access, extras and perks, hotel credits, complimentary room upgrades, or authentic experiences just not available when booking online. Virtuoso membership is by invitation only and is offered only to the best agency networks worldwide.

personalised service

Travel the way you want it.

Our experienced Travel Advisors run their own businesses so it's personal for them too. They pride themselves on their knowledge and personalised service. Our advisors will take time to understand your budget and your dreams and then bring it to life for you. The biggest compliment they can receive is when you recommend them to friends and family.

fun and interactive quiz

What's your cruise personality .

Finding your ideal cruise line should be as exciting as the voyage itself. That's why we're inviting you to take our exclusive 'What's your cruise personality?' quiz. It's a fun, interactive way to uncover which cruise line aligns perfectly with your unique preferences and travel style. 

Stay up to date

Latest news.

MTA celebrates double triumph at Virtuoso Forum

Rhona Rodgers of MTA clinches Cruise Champion Australia at CLIA Cruise Industry Awards.

MTA – Mobile Travel Agents announce keynote speaker for National Conference 2024

Bali tourist tax introduced from 14 Feb 2024

Susan Barton, Mindset Coach & MTA Travel Advisor

MTA’s Karen Merricks makes the 2023 Women in Travel Power List

MY LIFE AS THE TRAVELLING TRAVEL AGENT- Charissa Hanrahan

MTA clinches Most Outstanding Mobile Advisor Network at National Travel Industry Awards 2023

MTA Mobile Travel Agents announces 2024 Conference in Fiji

Gift Registry.

Gift travel registry, gift travel registry payment details.