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How To Avoid Travel Agency Scams (And Fake Booking Sites)

Fraudsters advertise cheap travel via fake websites, social media ads, and phishing messages. Learn how to spot and avoid common online travel scams.

Irina Maltseva

Contributor at Aura

Irina Maltseva is a growth marketer with 10+ years of experience in digital marketing. After being scammed by Airbnb and Booking.com, Irina joined Aura to help the company on its mission to create a safer internet for everyone.

Jory MacKay

Aura Cybersecurity Editor

Jory MacKay is a writer and award-winning editor with over a decade of experience for online and print publications. He has a bachelor's degree in journalism from the University of Victoria and a passion for helping people identify and avoid fraud.

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Aura’s digital security app keeps your family safe from scams, fraud, and identity theft.

Is It Safe To Book With an Online Travel Agent? 

It’s more common than ever for Americans to book travel online, either directly or through a third-party booking site. But is it safe to book travel online? Not always.

Scammers use fake, spoofed, or misleading online travel booking websites to steal your money and passwords or gather personal information that they can use to steal your identity. According to a recent survey [ * ]:

35% of American travelers say they’ve been scammed while booking online travel.

While travel agency scams pose a year-round threat, they become especially dangerous during the holiday scam season when more people are looking for travel deals to visit family or get away on vacations. 

In this guide, we’ll explain how online travel booking scams work, the latest schemes to watch out for, and how you can stay safe and find a great deal on your next flight, hotel, or vacation.

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What Are Travel Agency Scams? How Do They Work?

Travel agency scams occur when fraudsters advertise cheap airfare or “free” vacations on fake websites and social media ads, or through phishing emails, texts, and calls — and then trick you into sharing sensitive information or sending money.

What makes travel booking scams so dangerous is that travelers are accustomed to providing payment and personal information when paying for flights. This includes everything from your credit card numbers to your Social Security number (SSN), passport details, and full address. 

If scammers get access to this kind of personal information, they can use it to steal your identity , empty your bank account, or take over your online accounts .

Here’s how a typical travel agency scam works: 

• Fraudsters create fake travel agencies, or they spoof popular booking sites like Booking.com and Expedia . Most travel scams involve fake — but legitimate-looking — websites for travel companies. Fraudsters may create their own discount travel websites or even spoof popular booking sites. Some scammers even post fake support phone numbers on Google in hopes that you’ll call them when you need to book or change flight details.
• When you call or book online, you’re asked for personal and financial information. These scam services are designed to harvest your personal information or steal your payment details. Even if you end up with a legitimate flight, your information can be sold online to other scammers or identity thieves. (Stolen and forged American passports sell for an average of $850 on the Dark Web [ * ].)
• After booking, you discover that the flight details are different. Fraudulent airline ticket confirmation numbers won’t match real flights, and hotels won’t know about your reservation. If you try to call the “agency” back to resolve these issues, either their number will be disconnected or they’ll pressure you into paying more to “solve” the problem.

While some travel scams are flat out fraud, others are run by legitimate companies that charge excessive add-on fees, have non-existent refund policies, or sell misleading offers at too-good-to-be true discounts. 

The bottom line: Falling for a travel agency scam can put you and your family at risk of fraud or even identity theft. Consider protecting yourself with Aura’s all-in-one digital security solution. Learn more about how Aura keeps you safe from scams, fraud, and identity theft →

The 5 Latest Travel Agency and Online Booking Scams

• Spoofed Booking.com , Expedia , and other booking sites
• Unfamiliar websites offering bargain deals for expensive flights
• Fraudulent airline customer support numbers in Google searches
• Robocalls or messages offering "free" vacation packages
• Follow-up phone calls asking for more information about your booking

Creating online travel and airline scams isa high priority for scammers who know that people are willing to pay serious money and provide sensitive information to get good deals on flights and hotels. 

Here are some of the latest online booking scams to look out for.

1. Spoofed Booking.com , Expedia , and other booking sites

Scammers know that many people who book travel online trust sites like Expedia , Booking.com , and Airbnb . 

In this scam, fraudsters create look-alike websites to mirror these booking platforms, and then link to them via phishing emails or social media ads. But if you book a flight, hotel, or vacation rental through one of these spoofed sites, you’ll lose your money and hand over sensitive information to cybercriminals.

These look-alikes aren’t limited to booking sites. Scammers also spoof major airline carriers — phishing for airline credentials and stealing credit card information that users store in their accounts. 

How to spot and avoid a fake or spoofed travel booking website:

• Double-check the URL. Scammers create websites with URLs that look similar to sites with which you’re familiar (such as Airbnb-booking.com ). Always make sure you’re on the company’s official domain before entering any information. For added protection, check the site’s SSL certificate by clicking on the padlock icon next to the URL, and make sure it was issued to the travel company through which you’re trying to book your reservation.  
• Hover over links in emails before clicking. If you receive an email or see an ad promoting a travel deal, check the link before clicking to ensure that it leads to the company’s official website. 
• Be wary if your usual login information doesn’t work. Fake websites won’t know your username and password. If you get an error when trying to log in, or if you’re redirected back to the login page, you may have given your password to fraudsters. Quickly log in and change your credentials to secure your account.  ‍
• Don’t store financial data in your loyalty accounts. Scammers can crack your password or steal it from a bogus site, giving them full access to your credit card details. Although inconvenient, it’s much safer to physically type in your credit card or loyalty plan number each time you make a purchase.

2. Sketchy travel agencies offering bargain deals for expensive flights

One of the most common travel booking scams involves con artists advertising cheap travel packages on social media platforms or via phishing scams. But this is much more elaborate than just a fake ticket scam. 

Fraudsters purchase and sell what’s called a “reservation hold.” This is a tool used by legitimate travel agencies to hold a ticket price without paying the full amount. When you purchase a “hold,” you receive an official email or text from the airline with a booking confirmation number that works — but only for a week, until the hold expires. 

How to spot and avoid a discount travel scam:

• Avoid “too good to be true” deals. Heavily discounted plane tickets or vacation deals are red flags. If you can’t find the same or a similar deal on the airline’s website (or on trustworthy third-party booking sites), it’s most likely a scam. 
• Always request that an e-ticket number be sent to you. Holds can look identical to travel confirmations but won’t contain a ticket number. If you haven’t given up your payment information yet, don’t — it’s a scam.

💡 Related: How To Spot and Avoid the Latest Airline Scams →

3. Fraudulent airline customer support numbers in Google searches

Scammers list their phone numbers as airline customer service hotlines to attract a constant flow of potential victims. People desperate to change or rebook their flights search for the airline’s customer service phone number via Google, and call one of the first results to show up — not realizing that it may have been manipulated by scammers. 

How to tell if you’ve called a spam number:

• You called a number that appeared in a Google search. Victims have reported calling spoofed customer service numbers that appeared to be from Air France , Delta , American Airlines , and Southwest Airlines [ * ]. The best way to ensure that you call a verified support line is to go to the airline’s official website, find its customer service center, and call the number listed there.
• You’re redirected multiple times. Scammers use technology to spoof their phone numbers to include U.S.-based area codes. When you call those numbers, you’ll speak to someone who redirects you to an international phone number. This may happen several times before you speak with a “representative.”
• They send you texts from a different number. Help desk employees send a confirmation to you via text from a phone number you’ve never seen before. Sometimes, these texts contain spelling or grammatical errors or incorrect flight information.

💡 Related: How To Identify a Scammer On The Phone (With Examples) →

4. Robocalls or messages offering "free" vacation packages

While the Telephone Consumer Protection Act (TCPA) prevents legitimate telemarketing companies from calling you without your consent, scammers still use robocalls to target millions of potential victims every day [ * ]. 

One of the most popular schemes involves offering “free” vacation packages, or claiming you’re the winner of a sweepstakes you never entered. If you accept the prize, you end up either paying more for a bad vacation — or worse. 

Here’s what could happen on a “free” vacation:

• You’re hard-sold during a timeshare presentation. As part of the “prize,” fraudsters may pressure you into buying into an expensive real estate timeshare in Mexico (or other foreign countries).
• You have to pay for taxes, fees, and other hidden costs. While the flight and hotel may be free, scammers ask for your credit card information to pay for expensive (and unmentioned) fees, taxes, and costs. 
• Your hotel and flight are significantly worse than promised. When you ask specific questions about accommodations and activities, scammers say it’s “highly rated” or “luxury” instead of providing concrete details. You’re almost certainly not getting a five-star hotel for free from a random robocall.
• You won’t have travel insurance. These holidays won’t offer or be covered by travel insurance, meaning that if you have a medical emergency, or if a natural disaster prevents you from traveling, you’ll be on the hook. 

The bottom line: If you’re offered or told that you’ve won a free vacation from a random robocall, it’s a scam. To keep you safe, Aura uses artificial intelligence (AI) to automatically screen your incoming calls and texts, and can block scammers before they reach you. Learn more about how Aura saves you from spam and scams →

5. Follow-up phone calls asking for more information about your booking

In this sophisticated scam, fraudsters use cheap or last-minute flights as bait — and then call you directly after you book to claim that there was an issue with your personal information, credit card, or the flight itself. 

For example, they may claim they need your SSN to “secure” your ticket, or that your credit card was declined and you will lose the ticket unless you use a wire transfer or payment app. 

How to tell if someone is scamming you over the phone:

• They called you. Consider any incoming call from an unfamiliar number or person a red flag. If someone calls you claiming to be from an airline or travel agency, hang up and call them back via the company’s official phone number. 
• You’re put under pressure to act now . Phone scammers want you to act while they have you on the phone. If someone threatens you with fees or “losing” a flight that you’ve already paid for, this is a huge red flag. 
• You’re asked to pay via alternative methods. Legitimate companies will not ask you to pay via gift cards, wire transfers, cryptocurrencies, or payment apps like Zelle, Venmo, and Cash App. Always try to book and pay with your credit card, as it offers the highest level of consumer and fraud protections.

Did You Fall for a Travel Agency Scam? Do This

Whether you sent money or gave sensitive information to a fake travel booking site, you need to act quickly to protect yourself from fraud and identity theft. 

Here’s what to do if you think you’ve been the victim of a travel agency scam: 

• Secure your identity and online accounts. Fake travel booking websites can steal your passwords or give hackers enough information to access your other online accounts (email, online banking, etc.). Make sure you’re using unique and strong passwords across all of your accounts. For added security, enable two-factor authentication (2FA) whenever possible. 
• Freeze your credit. A credit freeze can prevent fraudsters from using your stolen information to take out loans or open accounts in your name. To freeze your credit, contact each of the three credit bureaus individually: TransUnion , Experian , and Equifax .
• File a report with the Federal Trade Commission (FTC). An official identity theft report with the FTC is required to dispute fraud and protect you against some of the worst dangers of identity theft . You can file a report online at IdentityTheft.gov. 
• Check your bank and credit statements. Carefully review your latest transactions, and look for any suspicious activity. You can also run a free credit report on AnnualCreditReport.com to look for signs of identity theft, such as unfamiliar loans, accounts, or mortgages.
• Notify your bank’s fraud department. Call your bank’s official customer service line and ask to close any compromised accounts or cards. They’ll be able to help you open new ones and recommend additional security features.
• Report the scam to the proper authorities. There are different agencies to contact, depending on the type of scam to which you’ve fallen prey (and what happened). If you have information that could lead to an arrest, file a police report with local law enforcement. To file a consumer complaint against a company in the travel industry, contact your state’s attorney general’s office . You can also help protect other victims by reporting the scam to the FBI and the FTC.
• Try to get your money back. Your ability to get a refund after a scam depends on the payment method used. For example, if you sent a scammer gift cards, contact the company or retailer from which you bought the cards. For payment apps like Venmo or Zelle, you can try to reverse pending payments. Here’s a full guide on how to get your money back . 
• Monitor your passport numbers and other sensitive information. Scammers may wait to use your stolen personal information, which is why it’s so important to monitor your identity and credit. Try Aura’s award-winning identity theft protection solution free for 14 days to monitor your sensitive information and get access to 24/7 White Glove Fraud Resolution support and up to $5 million in identity theft insurance. 

How To Stay Safe While Booking Online Travel

While everyone would love to get a great deal on their next trip, legitimate deals are hard to find. 

The truth is that, in most cases, the best and safest thing you can do is book through official channels. It may cost a bit more, but you’ll know that your flight is real and that you’ll have access to proper support in the case of a problem. 

If you choose to use a third-party booking site or travel agency, make sure you follow these steps to keep yourself and your family safe: 

• Google “travel agencies” and check with the Better Business Bureau (BBB). Do a Google search for [Agency/website] + “scam” or “fraud” to find reviews or warnings from previous customers. You can also check the company’s reviews on the Better Business Bureau ’s website.
• Use standard payment methods. Credit card providers offer fraud protection and limited liability if you do get scammed — which is much safer compared to other payment options such as debit cards, payment apps, wire transfers, and gift cards. 
• Use a virtual private network (VPN) when shopping for flights. A VPN will block your location, IP address, and other information from websites, making it harder for scammers to target you with tailored airline scams. As an added bonus, using a VPN can often uncover legitimate deals on flights. 
• Don’t disclose personal information over the phone. If someone calls you and requests sensitive information — such as your passport details , SSN, credit card numbers, or 2FA codes — it’s almost certainly a scam. Hang up, and contact the company or agency directly. 

Booking travel online doesn’t have to be risky — especially if you protect yourself with Aura’s all-in-one digital security solution. 

With Aura, you get award-winning identity theft protection with the industry’s fastest fraud alerts, advanced digital security tools to protect you from hacking and online scams, 24/7 U.S.-based White Glove Fraud Resolution support, and up to $5 million in identity theft insurance for you and your family. 

Don’t let travel scammers ruin your trip. Try Aura free for 14 days .

Editorial note: Our articles provide educational information for you to increase awareness about digital safety. Aura’s services may not provide the exact features we write about, nor may cover or protect against every type of crime, fraud, or threat discussed in our articles. Please review our Terms during enrollment or setup for more information. Remember that no one can prevent all identity theft or cybercrime.

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How Can I Tell If a Travel Provider Is Reputable?

Jessica Labrencis

Travel Smarter! Sign up for our free newsletter.

Dear Jessica , How can I tell if a travel provider is reputable? —C.B.

If you’ve searched for airfare and hotels online, you’ve no doubt noticed dozens of suppliers itching to sell you a vacation package. Outside of industry giants like Expedia, Travelocity, and Orbitz, it can be tough to tell whether a provider is legitimate or if you’ll wind up stranded in a foreign country when the tour operator closes shop. Before you book with a little-known travel provider, follow these steps to ensure it’s reputable.

First, check its memberships. If a tour company is a member of the United States Tour Operators Association (USTOA), the National Tour Association (NTA), or the American Society of Travel Agents (ASTA), it’s safe to say it’s a reputable company. Even if a tour operator mentions these memberships on its website, you should still check with the organizations themselves to verify it is an active member.

Get the company’s physical business address and a non-800 telephone number, and beware of companies without contact information easily available online. Look to the Better Business Bureau (BBB) for complaints filed in the company’s primary area of business.

RELATED: 10 Signs Your Travel Provider Isn’t Reputable

Consider asking for client references, and contact those references to get the opinions of past travelers. You might also ask for comments about the provider on a travel message board. Frommer’s has a board dedicated to questions about travel providers.

Avoid providers requiring you to buy or sell vacation certificates or sit through a timeshare/property sales presentation , or those offering to make you an instant travel agent .

When you’re ready to book, get all trip details in writing and pay with a credit card . If anything goes wrong, your credit card company may reimburse you. Get flight and hotel confirmation numbers, and double-check your reservations with the airline or hotel.

Above all, remember the old axiom: If a deal seems too good to be true, it probably is.

More from SmarterTravel

• How Do I Find a Reliable Travel Agency or Tour Operator?
• 7 More Dirty Little Secrets of the Travel Industry
• 10 Tricky Travel Scams (and How to Beat Them)

Last Updated: September 22, 2015

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• Feb 8, 2022

How to Know if your Travel Agent is Legit

Lately I heard that people worry about trusting a travel agent or travel advisor (the new buzz word, same meaning). I had never thought about it before. I always say I would make a horrible criminal because my mind just doesn't work like that. Perhaps my biggest fault is trusting another too much.

I listened to the concerns being expressed, and I heard that some travel agents are DISHONEST or at least poor money managers, and they have earned us all "a reputation". I heard that agents have been known to collect money from people that they never apply to a booking, or send off to the travel supplier. The client thinks they are booked and perhaps even paid in full, but no legitimate reservation exists.

OMG - right?

So I decided to write this post, because there is ONE easy way to tell if the Travel Agent you are dealing with is Ethical or not. All you have to do is:

Consider how they are asking you to pay them.

RED FLAGS of DISHONESTY

Your agent is asking you to "PayPal" "Venmo" or "CashApp" some money directly to them.

They might just be trying to avoid splitting the "planning fee" with their host agency.. but that too is fraudulent. They have a contractual agreement to share any and all profit earned with their "headquarters" "home office" "host agency" - whatever you want to call it. Don't help them cheat by sending money via any flavor of electronic transfer.

If you send money to a person's name - you have NO IDEA what they actually do with it!

Your Agent asks you to write a check to their personal name, or their travel agency company name. This is exactly how travel agencies have gotten in trouble. They collected money from a client, put it in their bank, and then spent the money on something else, thinking that they would apply the money to the client's booking LATER, and the never client noticed. And then something happened... money didn't come from another source as planned or whatever.

Lets face it - our society does not run on "checks" anymore. Anyone who is reasonably responsible with money has a way to pay with a card. Paying with a Credit or Debit card offers an amount of protection and assurance to the agent AND client. It is the way we do it today!

If you write a check to a person or company they have to put that check in a matching bank account. Sure, you can prove you paid them but if they never paid the travel supplier, you have a real mess..

Your Agent is asking you for CASH! They say that you booked at the last minute and cash is required. BULLSHIT! Even the shuttle bus companies take card payments now.

If you give cash to someone - you have NO IDEA what they will actually do with it!

Your Client offers you Cash! If your client doesn't have a card, they can find someone who does. They can give cash or a check to their Mom, but not to YOU!

If your client gives you cash, and you make a card payment on their behalf, and the cash turns out to be counterfit - you lose.

DO NOT PAY ANYONE BUT A TRAVEL SUPPLIER OR KNOWN AGGREGATE FOR YOUR TRAVEL BOOKINGS and NEVER PAY WITH CASH!

SOMETHING THAT SEEMS SHADY - BUT MAY NOT BE

Some agents charge a legitimate "Planning Fee". This is an amount of money to cover their time spent on your research, in the event that you don't book with them and therefore they don't earn a commission. Or it is a fee for service that is above and beyond the scope of normal services - for higher quality or more hand holding. They may ask for this money up front, before they do ANY work on your behalf. This is the ONE and ONLY time you should pay any money directly to your Agent, in their personal or company name. The burden is on you to thoroughly check their references first. People LOVE to share who they know! Ask them.

This type of fee may also be called a "booking fee" that is payable with your deposit, or even with your final payment. But this is the ONLY money that should be paid directly to your Agent or to their Agency/Company name.

Some people think you "Pay More" because SOME Agents have fees. This is simply not true. As in life "you get what you pay for". Watch our short YouTube Video specific to Cruise Travel (our Specialty). The best kept secret is that the cruise line pays us so you don't have to!

You should only ever see one transaction on your credit card statement transferring money to your Agent or their Agency/Company. (ABC Travel Agency)

ALL other money should be paid DIRECTLY to a travel supplier.

By travel supplier I mean an airline, cruise line, certain hotel or an online Travel Fare Aggregator like Expedia, Verbo or Hotels.com

Most Legitimate Travel Agents now have their own websites with trust worthy search engines that offer live inventory and flight or room selection. If a website is directly linked to the travel supplier, it is most likely legit. But check it out - do a quick google search for the terms " Is ___ abc travel agency ___ legit?" At your agent's site, you should be able to get all the way through your desired booking and pay a deposit by entering the card data yourself. If you can select a room at a certain hotel or on a certain cruise, the site you are at is directly linked to the travel supplier and the payment you apply will go directly to them. Hyatt Hotel, Princess Cruises, Viking Cruises, or whomever you book with will be what appears on your Credit Card Statement. NOT your travel agent's name or company.

PROFESSIONAL RECOGNITION

Ask, and research. What Travel Organizations do they belong to. Major Organizations Include

CLIA - Cruise Lines International Association

ASTA - American Society of Travel Advisors

IATA - International Air Transport Authority

All three of these organizations require a minimal level of performance and affiliation with a reputable company, for membership. Both Businesses and Individuals memberships are avaiable. fyi: Between my husband and I, we belong to all three. You can ask the agent for a member number and look up the individual, or business, on the association website. CLIA (Our favorite, since we specialize in cruises) has a wonderful "Agent Finder" feature. < click here > and enter your zipcode.

ETHICAL PRACTICES

Your agent asks you to use a form to authorize a specific transaction in a specific amount to be paid directly to a travel supplier in your name with your credit card. Yes - it's okay to give them your card data! They are only authorized to use it as your agent, directed by you, in writing. If they use it in any other way you are not responsible for the charges. Each time your agent makes a payment, on your behalf, using your card data - you should be authorizing it using a new form with a new and specific amount signed by you.

Your agent asks you for a photo of one of your checks . Your banks routing number and account number appear on each of your checks. Viking Cruises gives a generous discount to clients who pay with an electronic check. Your agent can pay Viking using the numbers that appear across the bottom of your check as an e-check, on your behalf. This is legitimate and you will receive a 3% discount from Viking for doing so. In this scenario Viking saves the fee that the Credit Card company would charge them for processing the transaction, so they are willing to give it to YOU.

Your agent offers a "Traveler Portal". An online place that is only accessible to you using login credentials that you set, where you can enter and store your credit card payment info, and then authorize payments when due, in the amounts you choose, yourself. These are out there in various formats. REALLY NICE! You maintain control of your card data! No one else ever sees it. This is what I have and if you chose to use it, your card data is encrypted on my side. I can't even see it!

Your agent shows you a booking confirmation from the travel supplier that includes the amount due. Likely there will be a date and amount due as deposit, and also a final payment date and amount. Usually you can cancel without penalty prior to the final payment date, and even get a refund of your deposit. While agents, including us, can be a bit reluctant to provide supplier invoices, you can always ASK. These supplier invoices are most often VERY confusing. And cause more questions than they answer. But an honest agent will provide a copy when asked. This supplier invoice will show you EXACTLY where your money has gone. Alternatively with a Cruise Vacation, you will have an account at the Cruise Line and you will SEE in YOUR account, using YOUR log-in. You will see the monies that have been paid, and for what.

Your agent sends you an invoice from their Agency, that includes a booking number that you can use to verify your booking at the travel supplier. It also has itemized amounts that are to be paid to those travel suppliers on certain dates prior to your travel. The suppliers and amounts itemized SHOULD always MATCH your credit card statement EXACTLY!

WHAT TO KNOW

The burden is on you to verify that once you have made a payment through an agent - that the payment shows up on your booking. You should have online access to any and all reservations and the ability to see money applied to them…

By using a Credit Card to pay for your travel arrangements you will always have a second chance to approve the charges and amounts before you pay for them with money from your bank account. If you see a discrepency contact your agent, and the credit card bank IMMEDIATELY.

Some agencies, display the Ethical Travel Agent Badge on their website!

This badge certifies that my agency has agreed to the Ethical Travel Agent standards of practice. When you work with this agent, you may rest assured you are working with someone who will treat your vacation with the highest standards of care.

Planning to Cruise? Reach out with your question. We read all of our replies ourselves!

Disclaimer: at Travellikeanarchitect.com we wear many hats. If you happen upon a link within our blog here or at other linked sites, and you click it there is a possibility we could financially benefit from that. It is our greatest hope that the things we share are of great value to you! As always our opinions are our own and we always aspire to be an authentic voice.

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Avoid These Three Online Travel Scams

Fraudsters may target you when you book vacations and make hotel reservations, sharing is nice.

We respect your privacy . All email addresses you provide will be used just for sending this story.

When was the last time you consulted a live travel agent? In the course of the past few years, the travel booking business has gone almost 100 percent online. It's not surprising, then, that scammers and schemers are manipulating the Internet to take advantage of unsuspecting consumers. 

Charlie Abrahams, senior vice president at MarkMonitor , which helps companies protect their brand online, spotlights three travel scams that have been sneaking into the industry:

Phishing.  Until recently, most phishing attempts targeted the financial services industry, trying to lure consumers into revealing their account numbers and passwords. But as banks and brokerage firms strengthened their defenses, phishers started moving to other industries. "Travel is one of the most popular targets at the moment," says Abrahams.

Here's how they operate. Scammers target repeat customers of everything from online booking agents to hotel chains. You'll receive an email warning you that, for example, your Marriott points are going to expire or that your preferred booking agent is offering you a discount. The email provides a link and urges you to log in right away. But when you type in your login information, the phisher captures your personal information—name, address, credit card number—and may download malware onto your computer. 

To protect yourself from these kinds of travel scams, never click on email links. "If you get an email imploring you to log in, be very cautious about inputting password or credential information," says Abrahams. "It's likely to be a trap." Instead, log on to the legitimate site to confirm the request.

Have your plans been derailed by travel scams?

Tell us what happened in the comments section below.

Pay-per-click scams.  As an online industry, travel is a business in which success is driven by clicks—whether those clicks lead to a legitimate site or one that attempts to lure consumers elsewhere.

If you search for the name of a specific hotel, chances are that the first listing that comes up will be an advertisement for a booking service, not   the site of the specific hotel. While that's often a perfectly above-board partnership, it may not always produce the best deal for consumers. What's not acceptable is when fraudsters use search keywords to divert consumers to illegitimate sites offering counterfeit airline tickets or fake hotel vouchers.

So what should you do? Check out more than one site to compare deals. Don't forget to look up the rates on the hotel's website or an airline's website, which may offer special prices. For hotels, you can also go old-school and call the hotel directly—not the central reservations number—to inquire about discounts from a human who has up-to-date, on-the-ground information. If you are alert to travel scams, you should be able to spot this one.

Search engine manipulation.  Also known as " black hat SEOs " (for the black hats worn by villains in old film Westerns) or "cyber-squatting," this twist on search engine manipulation is used by scammers who insert other companies' brands, slogans or trademarks to imply a relationship that doesn't exist.

A consumer might find his search derailed by fraudsters using a well-known brand or trademark in their website content to boost their credibility when, in fact, no such partnership exists. Or scammers may "squat" on the URL for a website that sounds like what you're looking for—say, MarriottLosAngeles.com—and stuff it with advertisements for cruises and tours that haven't been approved by Marriott.

This practice is distracting and annoying but it's not actually malicious. To avoid it, type in web addresses carefully and check to be sure you're at the official site.

Catherine Fredman

I write about personal finance—for the past two years at Consumer Reports, where I specialize in unearthing scams and fraud.

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Avoid Scams When You Travel

Common Travel Scams

Signs of a scam, 3 ways to avoid travel scams, how to shop for travel, report travel scams, “free” vacations.

You’ve probably seen ads online for “free” vacations. Or you may have gotten emails, calls, or text messages saying you’ve won a vacation, even though you never entered a contest. If you respond to these offers, you’ll quickly learn that you have to pay some fees and taxes first — so your “free” vacation isn’t really free. A legitimate company won’t ask you to pay for a free prize.

Robocalls about vacation deals

You might get robocalls offering you vacation deals at a discounted price. Robocalls from companies trying to sell you something are illegal unless the companies got written permission, directly from you, to call you that way. If someone is already breaking the law by robocalling you without permission, there’s a good chance it’s a scam. At the very least, it’s a company you don’t want to do business with.

International travel document scams

You might see sites that claim to be able to help you get an international travel visa, passport, or other documents. These sites are just copycats of the U.S. Department of State website. But these sites charge you high fees, including fees for services that are free on the U.S. Department of State's website.

International driving permit scams

An international driving permit (IDP) translates your government-issued driver’s license into 10 languages. Scammers create websites to sell fake IDPs, or try to sell them to you in person or some other way. If you buy a fake IDP, you’ll be paying for a worthless document. But, even worse, you also could face legal problems or travel delays if you’re detained for using it to drive in a foreign country. Only the  U.S. Department of State , the American Automobile Association (AAA), and the American Automobile Touring Alliance (AATA) are authorized to issue IDPs.

Vacation home scams

These days, it’s easy to connect directly with property owners who advertise their vacation homes online. But scammers are also trying to get your rental booking . For example, they hijack real rental listings and advertise them as their own, so when you show up for your vacation, you find out that other people are also booked for the same property. You have no place to stay, and your money is gone. Other scammers don’t bother with real rentals — they make up listings for places that aren’t really for rent or don’t exist.

Charter flight scams

You may get a flyer in the mail, see an ad, or hear from someone in your community about an offer to travel by private plane to some place you’d like to go. The offer may even include lodging and sightseeing tours. You think you’re signing up for a charter flight and vacation package, but after you pay, you find out it’s all a scam. The U.S. Department of Transportation’s (DOT) Special Authorities Division maintains a list of approved public charter flights . If the charter filing is not approved by DOT before the package is sold, you’re probably dealing with a dishonest charter operator.

• Scammers say it's a “free” vacation that you have to pay for. They often try to get your attention by saying you won something, but then making you pay to get it. If you have to pay, it’s not really free — and all those fees and taxes can add up to hundreds of dollars.
• Scammers don't give specific details about the travel offer. The offer says you’ll stay at a “five-star” resort or go on a “luxury” cruise ship. But if the organizer can’t or won’t give you more specific details, like the address of the hotel or the cruise company's name, walk away. 
• Scammers say the only way to pay for your vacation rental is by wire transfer , gift card , or cryptocurrency . This is how they ask you to pay because once they’ve collected the money, it’s almost impossible to get it back. That’s a scam, every time.
• Scammers pressure you to make a quick decision about a vacation package or rental. If someone says you have to decide whether to buy a travel package or rent a vacation property right away, don’t do it. Scammers want to rush you. So move on and find another option.
• Scammers advertise premium vacation properties for super cheap prices. Is the rent a lot less than comparable rentals? Below-market rent can be a sign of a scam. 
• Don’t sign or pay until you know  the terms  of the deal. Get a copy of the cancellation and refund policies before you pay. If you can’t get those details, walk away. Say “no thanks” to anyone who tries to rush you without giving you time to consider the offer.
• Do some research. Look up travel companies, hotels, rentals, and agents with the words “scam,” “review,” or “complaint.” See what others say about them before you commit. Also, check that the address of the property really exists. If the property is located in a resort, call the front desk and confirm their location and other details on the contract.
• Don’t pay with wire transfers , gift cards , or cryptocurrency . Dishonest travel package promoters might tell you to pay in one of these ways, but that’s a sure sign of a scam. If you pay with wire transfers, gifts cards, or cryptocurrency and there’s a problem with what you paid for, you’ll lose your money, and there’s likely no way to track it or get it back.
• Get recommendations from trusted sources. Talk to family and friends or other trusted sources about good travel agencies, vacation rentals, hotels, and travel packages.
• Check out comparison websites and apps. Travel apps can help you search for airfares and hotel rates, and some even give you fare alerts and real-time deals. But make sure you know whether you’re buying from the app company or the actual airline or resort. It can affect things like whether you can get a refund or travel points, and the price for services like changing or canceling a flight. Also, make sure you know whether you’re buying a ticket or just making a reservation.
• Ask about mandatory hotel “resort fees” and taxes. You can’t compare rates for different hotels unless you know about all the fees. If you’re not sure whether a hotel’s website is showing you the total price, call the hotel and ask about a “resort fee” or any other mandatory charge. Also ask about taxes, which may be significant in many places.
• If you’re buying travel insurance, be sure the agency is licensed . Find out whether an agency is licensed at the website of the US Travel Insurance Association . Make a copy of your insurance card to take with you when you go on the trip.
• Check that charter flights are listed on the approved public charter flights of the U.S. Department of Transportation before you pay.  Also, check out the charter’s operator with local travel agents to see if they know if the operator is legitimate, or contact the American Society of Travel Advisors . The U.S. Department of Transportation’s website has more tips on what to know about charter flights.

If you think you may have been targeted by a travel scam, report it to

• the FTC at ReportFraud.ftc.gov
• your state attorney general

Online Travel Agencies

Legitimate online travel agencies (bbb accredited websites).

Wish to save time and money, plan your ideal trip, compare deal prices and book your preferable airline tickets, hotel room or car rental online? Booking from legitimate and trustworthy travel websites is the best way to avoid the risks of being exploited, overcharged, scammed or ripped off. This list provides information about online travel agencies approved by the Better Business Bureau , after being thoroughly reviewed by the national consumer organization and successfully meeting all their strict requirements.

Wish to save time and money, plan your ideal trip, compare deal prices and book your preferable airline tickets, hotel room or car rental online?

Booking from legitimate and trustworthy travel websites is the best way to avoid the risks of being exploited, overcharged, scammed or ripped off. This list provides information about online travel agencies approved by the Better Business Bureau , after being thoroughly reviewed by the national consumer organization and successfully meeting all their strict requirements.

Found inaccurate or outdated information on this page? Has the BBB accreditation of a listed business been revoked?

Thanks for helping us keep this page up to date.

Recommended Reading

Consumer tips, how-to’s and articles that you may find interesting..

• Checklist: How to Find Out If a Website Is Legitimate or Not?
• The Effects of Falling Victim to a Scam
• Heads Up: 3 Common Online Scams to Be Aware of
• Profile: What is The Better Business Bureau?
• What Is a BBB Accredited Business?
• What is the Importance of BBB Accreditation for Consumers?
• Tips: What Should I Do After Being Scammed Online?
• The Sad Truth behind the Trustworthiness of Online Reviews

The mainstream travel industry is dominated by gigantic e-commerce websites that enable users to complete all their trip or vacation arrangements in one convenient place. Online travel agencies (OTA) are middleman-style companies that offer travelers the ability to book either each trip component (such as flights, hotel stays, cruises or car rentals) separately – or order bundled packages that include everything. The major players on this market provide convenient research tools that help consumers compare different features, find the best travel options for their specific schedule, destination, budget or style and enable them to mix and match various aspects of their trip. Due to their enormous size and massive market reach on a global level, OTAs have the power to offer very competitive prices, discount package deals, and even last-minute bargains. Moreover, to encourage travelers to book with them repeatedly, some of the largest travel booking sites operate loyalty programs that provide substantial benefits.

Consumer Tips: How Book Safely and Avoid Online Travel Agency Scams

Just like any other sector that involves consumers, businesses, and money that switches hands, the online travel market also has its fair share of scammers, fraudsters and cybercriminals that operate online and look for potential victims. Scammers use many illegal, unethical or dishonest ways to trick and take advantage of unsuspecting travelers, who want to find a good deal. Criminals are constantly creating and promoting fake travel agencies on the internet that work for a short time, harvest as many victims as possible and then move on to the next fraudulent booking site – which carries a new name, logo, and URL. To be effective, these bogus travel websites are often professionally designed, look like legitimate platforms and advertise phony dirt-cheap deals to lure as many consumers as possible and steal either their identity or hard-earned money. In a different variation of this type of scam, con artists build duplicate websites of the most popular online travel services in the industry. They use their official trademarked brand assets, like logos, pictures, and unique graphic design and advertise low prices to attract more travelers and then viciously defraud them. Other shady companies use illegal or unethical business practices that may come in hidden charges and undisclosed fees, unjustified penalties, arbitrary flight time changes by the agency, booking ‘mistakes’ that cost much money to repair or unresponsive customer support that never provides actual help. Taking these steps will help you find credible and reliable online travel sites and complete your purchase in a safe, secure and satisfactory way:

Be Skeptical

Always suspect too-good-to-be-true bargains and overly low rates inconsistent with average market prices. These are often the strongest telltale signs of an upcoming scam.

Avoid Using Unfamiliar Agencies

If you use a third-party reservation provider for an upcoming trip, choose a well-known, trustworthy and reputable company.

Investigate the Online Travel Agency’s BBB Record

Check the website’s record on the Better Business Bureau’s website. What you’ll find there, will help you evaluate whether it’s a legitimate business that deserves your money and trust or if you must look elsewhere. Look for current BBB rating, customer reviews, complaints, warnings and alerts on their business profile. In addition, learn how long it has been in business – a potential indicator of experience and reputation. If the company is not even listed with the BBB, this is a bad sign. On the other hand, if the travel booking site is certified as a BBB Accredited Business , it’s an important positive signal.

Pay Close Attention to Red Flags

Learn how to protect yourself better when ordering goods and services on the internet, to avoid scammers and keep safe in general. Knowing how to check if a website is legitimate or not is the first line of defense.

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When you are searching for legitimate, reputable and honest companies that are safe to do business with, treat customers with fairness and respect and offer reliable customer service – be sure to check out our website for companies that have passed the BBB’s test.

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Canada Agents in Kenya

If you are looking for Canada Agents in Kenya, then you are in the right place. Elisa Travel Agency will help you move, migrate, travel or study in Canada. Their application process involve lawyers so you don’t have to worry about a thing.

Canada Immigration agents in Kenya

Are you planning to migrate and settle in Canada. Elisa Travel Agency are the Best Immigration Agents in Kenya offering immigration services to canada.

Our Success Stories

Requirements for Canada Visa - Kenya

Are you planning to migrate and settle in Canada. Elisa Travel Agency are the Best Immigration Agents in Kenya offering immigration services to canada . Canadian Visa cost approximately 500,000 Ksh in Kenya for a % year Visa. This is the cost Elisa Travel Agency charges its clients to help you move and settle in Canada.

• Application forms.
• Valid passport for each person (no additional sheets: if there is no blank page, you will have to obtain a new passport).
• Old passports as proof of previous trips.
• Two recent passport-size photos for each person (no scanned photos).
• Detailed proof of financial situation: recent bank statement, term deposits, properties, proof of income tax payments, business registration, financial statement, sponsorship by a third person (and proof that this person has the financial means to fulfill their commitment).
• Letter from employer authorizing leave (with position, years of service and salary) or proof of enrolment in school if you are a student.
• Other documentation (family, financial, employment, property ties) in order to satisfy the officer that you will return to your country of residence after your visit.
• Notarized authorization by father and mother for any unaccompanied minor under 18 (and present original of authorization upon entry to Canada).
• For a visit to family members or a friend, letter of invitation stating name, address, telephone number, e-mail, family relationship and length of your stay in Canada, as well as proof that your host resides legally in Canada (citizenship, permanent residence, study or work permit, etc.); if your host undertakes to pay for your trip, he or she must complete the “Undertaking of Support Form” and submit proof of employment (with years of service and salary), a bank statement and a copy of the summary page of his or her last income tax statement from the Canada Revenue Agency.
• For a business trip, an official letter from the company sending you and one from the company inviting you with all required information (names, addresses, telephone, and fax numbers, as well as purpose and length of trip and funding arrangements); for a conference or training, submit proof of registration and funding.
• Note: The officer may request additional documents or a personal interview.

Best Canada Agents in Kenya

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How to spot travel scams before they happen – including legal ones from legit companies

If you feel as if you have a target on your back, then you have a lot in common with Mary Munez. She fell for a clever travel scam on a recent visit to Miami.

Munez, an event producer based in Chicago, returned to her room one evening and was famished. She found a takeout menu for a local pizza restaurant under her door.

"I love to support small businesses – and I was hungry – so I didn't think twice about it," she says.

Maybe she should have. The order arrived two hours later in a Domino's pizza box. She hadn't ordered from Domino's. Then the fraudulent charges started appearing on her credit card. 

"I started getting small charges of 35 cents to my account once an hour. Then the charges became more frequent and larger," she says.

Learn more: Best travel insurance

The pizza delivery scam is just one of several schemes that ensnare unsuspecting travelers. There are illegal scams, like the one Munez encountered, and "legal" ones that technically don't violate any laws (but should). Fortunately, there's a way to spot a travel scam before it happens to you.

"There's an entire industry built around targeting travelers for scams," says Rachel Willson, an investigation coordinator for the Smith Training Centre and the Smith Investigation Agency , a Canadian private investigator. "It's critical for travelers to be aware of the types of scams out there and ways to best protect themselves."

This is how to spot a travel scam

Munez had a few warnings. The homemade flyer on the floor as she walked into the room should have raised a red flag. Legitimate offers don't look like that. But in case she had doubts, she could have Googled "pizza delivery scam" or asked someone at the front desk. That would have changed her dinner plans.

Spotting these scams means packing your common sense, says Johnny Santiago , a scam expert with Social Catfish .

Take the taxi scam, for example. That's where a taxi driver grossly overcharges you for a ride to your hotel. The telltale sign? "They'll say that the taxi meter is broken," he says. "If that happens, either get out of the taxi and find another taxi or get their ID number and report them."

It probably won't surprise you that most travel scams happen where you find a lot of tourists – busy city squares or popular attractions. If you're traveling somewhere touristy this summer, be on your guard for pickpockets, scammers hawking fake jewelry, and anyone who approaches you and offers you anything. 

"If anyone approaches you with an offer, idea, or request for help in a touristy area, it's almost certainly a scam," says Konrad Waliszewski , CEO of the online travel guide TripScout . "You should avoid it."

In other words, if they're selling, you're not buying. Problem solved. 

And here's how to spot the 'legal' travel scams

The "legal" scams aren't as easy to fix. That's because travel companies openly prey on their customers, with the apparent blessing of the government and lawmakers. 

"Legal" travel scams include:

Hotel resort fees. These extras, often added to your room bill after you book your hotel, can add up to 20% to the cost of your hotel. Hotels typically disclose these fees just before you click the "book" button, so pay close attention. Resort fees are a scam. If you see one, close the screen and book elsewhere. 

► Find a great Vegas hotel deal?    Check that resort fee first

► Resort fees are still around:   Here's what to know if you're planning a trip in 2021

Airline junk fees. These extras for seat assignments or ticket changes cost the airline nothing. They seldom disclose them in the initial ticket price quote. The worst offenders are the "discount" airlines that offer rock-bottom fares but then upcharge you. If a fare looks too good to be true, it probably is.

Fees added for your "convenience." Any time someone says a charge is for your convenience, they really mean it's for their convenience. For example, tips added to your cruise bill. Or surcharges for large parties at your restaurant. It's nothing more than a money grab – a way to make an expensive product look cheap. Run away!

► 10 hidden costs of cruising:   How to prepare for — and fight — extra expenses

Fixing these legal scams is way above my pay grade, unless you'd like to elect me to higher office. But you have been warned. Often, travel companies hide these absurd fees in their contracts or on their site.

"The best way to avoid surprise fees and questionable offers is to thoroughly read through all related agreements before signing," says Chris Carnicelli , CEO of Generali Global Assistance . "Always read the fine print."

That's true. If travelers just took a moment to review the terms of their purchase, most of these travel scams wouldn't exist. Then again, half of America's airlines and hotels might also file for bankruptcy protection because you would refuse to do business with them. 

Now, wouldn't that be something?

What to do if you spot a travel scam

Don't panic. If you think you've encountered a travel scam – if you even suspect it – just walk away (or if you're online, abandon the booking). Remain calm.

Report the scam. After you're at a safe distance, tell someone about the scam. Either report it to local authorities or write an online review. Or, ahem, you can tell a travel columnist like me. I love to hear your horror stories.

Blacklist the business. If it's an established business pulling the scam, put it on your personal "do not stay" list. Then tell all of your friends. Businesses that try to pull a fast one on their customers don't deserve to be in business.

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Is Elisatravel.co.ke Legit or a Scam? Info, Reviews and Complaints

Elisatravel.co.ke reviews. Is legit or a scam, can you trust Elisatravel.co.ke? Date of last check: 2023-12-17

Current Status of Elisatravel.co.ke in Our Database: Potentially legit website

Our automated system has assessed Elisatravel.co.ke as potentially legitimate. This evaluation suggests that Elisatravel.co.ke exhibits attributes and patterns commonly associated with trustworthy websites. While this assessment is a positive indication, users are encouraged to exercise their own judgment and conduct due diligence when interacting with Elisatravel.co.ke. It's essential to verify the legitimacy and credibility of the website independently to ensure a safe online experience. While the system suggests potential legitimacy, user discretion and cautiousness remain crucial in online interactions

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Summary analysis Elisatravel.co.ke

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We didn't find similarities with previously find scam websites or with popular websites. It does not guarantee that the website is legit. Scammers often mass-create websites and use the same design. That helps us to detect and block scam websites.

Elisatravel.co.ke content analysis

Elisatravel.co.ke is online shop.

Here are some things to know to avoid shopping scams:

1) Many of these websites offer luxury items, such as popular brands of clothing, jewelry, and electronics, at meager prices. Sometimes you will receive the item you paid for, but it will be fake, other times you will receive nothing.

2) The web store insists on immediate payment, or payment by electronic funds transfer or a wire service. They may insist that you pay up-front for vouchers before you can access a cheap deal or a give-away.

3) An online retailer does not provide adequate information about privacy, terms and conditions of use, dispute resolution, or contact details. The seller may be based overseas or does not allow payment through a secure payment service such as PayPal or a credit card transaction.

Social analysis

We had not found links to social networks on the page Elisatravel.co.ke . Social networks are an excellent way to connect with your customers, which is why all big web stores have links to their social profiles. That is why web stores without social profiles are suspicious.

Elisatravel.co.ke is not visited by many users. For some, particular case, it is normal. For online shop is an important flag to make decision about interaction with this website.

Website info

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elisatravel.co.ke

Home - elisa travel agency.

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[email protected]

Current: 995.5 days.

Domain registrar

Kenya Website Experts

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Description

Welcome To Elisa Travel Agency About Our Company OVER 25 YEARS EXPERIENCE IN INDUSTRY As Best Travel Agency company, Elisa Travel Agency in Kenya is established in the biggest cities in the world. We offer among others value-added travel solutions and ded

Server IP info

217.174.152.36.

Name of organization

Telepoint Ltd

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