tour of emirates plane

Take the pilot's seat in our Emirates A380 flight simulator

at Dubai Mall

Explore The Flight Deck

Experience the thrill and challenge of piloting the world's largest passenger aircraft.

Customize Your Flight

Find us at dubai mall.

On the 2nd floor next to the entrance to the Dubai Aquarium and Underwater Zoo.

The Emirates Official Store

Visit our online store at www.emirates.store for Emirates branded merchandise, clothing, bags, travel accessories and scale models of the A380 as a reminder of your flight.

Privacy Policy

In this privacy policy references to "we", "us" and "our" are to Emirates. References to "our Website" or "the Website" are to www.emiratesA380experience.com

Information Collected and its Use

The information we collect via the website may include:

- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the UAE. Such information will not be transferred out of the UEA for any other purpose.

- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the website.

- Data recorded by the website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the applicable laws. The details we collect will be used:

- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:

Emirates A380 Experience, Dubai Mall, Dubai, UAE

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Terms & conditions

Your commitment to us.

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Emirates and yourself. No contract exists between you and Emirates for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

The description and price of tickets you order will be shown on the Emirates A380 Experience website at the time you place your order. Prices are in AED and inclusive of any applicable taxes; there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

Online Security

To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the internet.

Limitation of Liability

Emirates total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Emirates will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation internet and communication outages, fire, flood, war or act of God.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Cancellations

Unfortunately we cannot issue any refunds for cancellations.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold. We reserve the right to refuse entry to late arrivals. Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. Please bring along your booking reference number and/or email print out. Prices are correct at time of going to press and are subject to change without notification.

What are the opening hours for The Emirates A380 Experience?

The mall hours are Sun-Wed 10am - 10pm and Thurs-Sat from 10am -12 midnight. The simulator operates from Midday to 10pm daily. The mall hours are subject to change depending on special occasions, such as Eid trading hours or The Dubai Shopping Festival.

What is the ticket price?

Emirates staff, Emirates Platinum card, Skywards Gold and Skywards Platinum card holders will receive a 20% discount. ID must be presented.

Can I book online?

Yes, you can book your tickets online here as well as in person at the A380 Experience in The Dubai Mall.

Can I change my booking?

Yes, you will be able to change your booking prior to your confirmed time slot up to 48 hours before your flight is due. You must send an email to [email protected] detailing your booking reference and your preferred new slot. Alternatively you can call 04 325 3044 or 04 708 3343

What do I do if I lose my online booking information/reference number?

Our Team at the Emirates A380 Simulator in The Dubai Mall will be able to search for your booking using your name and/or contact details.

How long is a simulator ride?

You can choose from our 3 options: 15 min, 30 min, or 1 hour.

How many people can use a simulator ticket?

Only one person can fly at a time, We recommend 2 people maximum to receive the optimum experience.

Are there any age restrictions?

Yes, children under the age of 9 cannot use the simulator (they will not be able to reach down to the pedals. Children aged 9 to 12 must be accompanied by an adult)

When do I have to be at the simulator?

You should be in the simulator area at least 10 minutes before your flight.

What does a simulator ride include?

Within one time slot you can take part in numerous flights choosing different airports, preferred weather conditions and time of the day. The following flight simulations are available:

– Take Off – Landing – Advanced Landing

What flight routes can I chose from?

Currently you can take off from thousands of different airports including: Amsterdam, Bangkok, Boston, Dubai, Hong Kong, Johannesburg, London Heathrow, Munich, New York JFK, Paris, Rio de Janeiro, and Zurich.

Can I choose my flight options before I start my flight?

Once you enter the cockpit for your flight simulation you can choose your flight route, weather conditions and time of day.

Will I get instructions whilst in the simulator?

Yes, there will be a member of our team present to guide you through your simulation.

Is The Emirates A380 Experience accessible for disabled guests?

Guests in wheelchairs can access the cockpit however they will not able to use the simulator to the full extent. Please contact [email protected] or alternatively you can call +971 4 325 3044 or +971 4 708 3343 for more information.

Does the Simulator move?

The Emirates A380 Simulator at Dubai Mall is a fixed base Simulator with flight controls, there are no advanced flight systems nor simulated motion.

Do you sell Emirates merchandise at the Emirates A380 Experience?

Yes, there is a full range of Emirates official merchandise at the Emirates A380 Experience, merchandise incudes Emirates Aircraft models, Emirates Souvenirs, travel accessories and apparel.

• Planes & Seat Maps >
• Airbus A380-800 (388) Three Class Layout 1

Emirates Seat Maps

• Airbus A380-800 (388) Three Class Layout 2
• Airbus A380-800 (388) Two Class
• Boeing 777-200LR (772) Three Class
• Boeing 777-300ER (77W) Three Class Layout 1
• Boeing 777-300ER (77W) Three Class Layout 2
• Boeing 777-300ER (77W) Two Class

Seating details Seat map key

Traveler photos (103).

In-flight amenities

Each seat is equipped with personal Audio Visual on Demand (AVOD) via Emirates' ICE entertainment system. There is an extensive menu of audio and music tracks available. More Information

Each seat is equipped with personal Audio Visual on Demand (AVOD) via Emirates' ICE entertainment system. There is an extensive menu of movies, television programmes and video games available. More Information

Every First and Business Class seat is equipped with a regular 110v AC power port. In Economy, the power ports are located between the seats.

Read our guide to in-seat laptop power for more information.

This aircraft features a WiFi hotspot provided by OnAir, which allows passengers to pay for internet access using their credit cards.

Complimentary food and bar service are available on all Emirates flights.

Emirates was the second airline to operate the Airbus A380-800 aircraft.

Emirates operates three versions of the A380 with slightly different configurations. This version has fewer Economy Class seats. To verify the correct version of the A380 at the time of booking or at online check-in, the follow rows may be used as reference: Economy begins at row 43 on the main deck; Business Class ends at row 26 on the upper deck.

This aircraft operates with three classes of service. First Class are individual suites with sliding doors. There is also a shower for First Class passengers. Business Class is in a staggered pattern with most seats having direct access to the aisle and a pair of seats down the centre. Economy Class is located entirely on the main deck of the aircraft.

Every seat is equipped with inflight power and individual entertainment.

Featured user comments

Read user reviews for Emirates Airbus A380-800 (388) Three Class Layout 1

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Seat map key

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• Mixed Review
• Standard seat
• Blocked seat
• Premium seat
• Emergency exit

Emirates flies 3 versions of Airbus A380-800.

Please choose the correct version from the list:

SeatGuru was created to help travelers choose the best seats and in-flight amenities.

Simple Flying

The giant with premium economy: inside emirates' airbus a380.

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The Emirates Airbus A380 is always a highlight at the Dubai Airshow, and this year, the aircraft had something a little different to offer. Emirates brought along one of its newest A380s, A6-EVQ, featuring the new premium economy cabin launched just under a year ago. Naturally, Simple Flying jumped at the chance to have a look around the aircraft.

As mentioned, A6-EVQ is one of the younger Airbus A380s in Emirates' colossal fleet of the giant. Since its delivery flight on October 7th, the jet has already flown to Paris, London, Vienna, and Frankfurt. On November 11th, the plane completed an hour-long flight down to the Al Maktoum International Airport, also known as Dubai World Central (DWC).

Entering in economy

Boarding the aircraft took place from the exit row behind the wing, the fourth exit on the main deck of the plane. There, 'passengers' were greeted by a pair of Emirates flight attendants, along with ten abreast seating in a 3-4-3 configuration. Onboard the newer four-class cabin jets, there are 338 economy seats.

When Emirates revealed its new premium economy cabin, the airline also revealed that the whole cabin of the aircraft would be getting a makeover, not just the new fourth cabin. The economy seats onboard, typically accessed by a jet bridge to the second entrance, are spruced up. They are based on the seats installed in the airlines' 'gamechanger' Boeing 777 aircraft but have been upgraded to include full leather headrests, a wood effect tray table, and a 13.3-inch IFE screen.

Up the stairs to the bar

Passengers will seldom be able to use the rear spiral staircase on Emirates' Airbus A380s, as only business and first class passengers are eligible to use the bar. This is why it feels so special using it, even if the aircraft is on the ground.

Climbing the staircase takes you to a corridor past a crew rest area. Past this, passengers arrive in the onboard bar. On the new four-class aircraft, the bar has been spruced up to feature champagne-colored seating. On the right of the plane is a coffee table that will seat four. Meanwhile, on the left is a booth that will also sit four at a slightly higher table. Each day, the bar and other aircraft areas are decorated with freshly picked flowers such as orchids.

A range of refreshments can be whipped up at the bar, ranging from spirits to long drinks and cocktails. Of course, non-alcoholic beverages are also on offer. Emirates will soon be auctioning off the bar taken from its first Airbus A380 .

Stay informed:   Sign up  for our daily and weekly aviation news digests.

A refreshed business class cabin

Ahead of the bar is the business class cabin. Onboard this particular aircraft, it consists of 76 seats. The seats retain the champagne upholstery of the onboard bar, carrying these forwards. Tied with wood finishings, the cabin is intended to reflect the look and feel of a private jet.

The seats are staggered in a 1-2-1 layout, meaning that every passenger has direct aisle access. This means one window seat will be right by the window, while the one in front will have a table between the seat and the window but no divider from the aisle. The same is the case in the middle seats. The rows alternate between the middle seats being together and separated by tables.

Each seat can change into a lie-flat bed and offers a personal mini-bar, perfect for when you're thirsty but don't fancy walking to the bar or waiting for a drink to be brought over by a flight attendant.

First - where the magic happens

The first class cabin is really where the party is at onboard the Emirates Airbus A380. 14 first class suites are spread in a 1-2-1 pattern. There is no overlap between the suites, unlike business class, where somebody else's feet are in a box near your head.

The seats have a vast high-definition display, a hidden motorized bar, a cosmetic tray with hidden mirrors, and much more. Each of the suites has a fully closing door to ensure the comfort of the passengers inside, along with motorized window blinds. Passengers can use a tablet to control the inflight entertainment system, and of course, the seating positions are also controlled by buttons.

The highlight of the Emirates first class cabin is hidden behind a couple of doors at the very front of the cabin. The aircraft's enormous washrooms are more akin to a private bathroom in the skies. Not only is there ample space to move around and change, but the restrooms also include a luxury sink area. We still haven't mentioned the best bit, though.

You'll need the space to get changed before you step into the shower at the rear of the room. A relative oddity in an aircraft, the showers are set on a timer. Unfortunately, tall people may have to crouch down slightly to shower effectively. Given the taper of the fuselage at the front of the jet, there wasn't really enough room to stand up straight as a 6ft 3in individual.

What about premium economy

Emirates saved the newest cabin for last when showing off its latest Airbus A380 cabin configuration. Step down the main staircase at the front of the jet, and you'll find yourself at the front of the brand new premium economy cabin, which took to the skies less than a year ago.

The cabin consists of 56 seats, with a slightly less dense arrangement than the main economy cabin. Two seats have been removed from each row to give an eight abreast layout of 2-4-2. The seats are 19.5 inches wide and have a pitch of 40 inches.

The seats are made from stain-proof cream leather and also have the wood panel finish found in the business class cabin. A six-way adjustable headrest accompanies calf and footrests.

Last week Simple Flying revealed that Emirates will begin marketing the new premium economy cabin in June 2022 . The airline is set to roll out the new cabin on a vast number of aircraft over the coming years .

Want to read what it's like to travel in the premium economy cabin? Please keep a lookout for our written flight review coming later this week.

What is your favorite cabin onboard the Emirates four-class Airbus A380? Let us know your thoughts in the comments!

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Inside an Emirates A380 (pictures)

On the day that Emirates inaugurated A380 service from San Francisco to Dubai, CNET goes inside for a tour of the sky-high luxury.

Welcome to SFO

SAN FRANCISCO INTERNATIONAL AIRPORT -- Though Emirates has been flying between San Francisco and Dubai since 2008, on Monday the airline switched its daily service from the Boeing 777 to the largest passenger aircraft in flight, the Airbus A380. The addition of more than 100 seats on the route reflects the powerful airline's confidence that it can fill them. In addition to being a growing tourist and business destination in its own right, Dubai also is a major transfer point for connecting flights to Africa, India and South Asia.

Emirates is the third airline to fly the A380 regularly to SFO. Lufthansa has year-round service to Frankfurt and Air France operates the A380 to Paris during the summer travel season.

Shortly after it arrives from its 15-hour flight from Dubai, the A380 rests at Gate A9 at the International Terminal. This aircraft is one of 51 A380s in the Emirates fleet. Each one costs more than $300 million (£192 million, AU$354 million).

Checking in

Hours before boarding, the check-in area is empty. Banners throughout the terminal highlighted the new aircraft. San Francisco is the fourth Emirates A380 destination in the United States and the 32nd such destination worldwide.

Welcome aboard

Three jet bridges service the A380. Two, including the one seen here, access the bottom deck, while the third connects straight to the upper deck. After walking inside this door, the cockpit is accessible via short stairway to the left. Unfortunately, I wasn't allowed inside as the flight crew was preparing for departure. It takes just two people to fly the gigantic airliner, though a relief crew travels on ultralong flights.

The lower deck

The economy class section takes up the entire lower deck. The 399 seats are arranged in a 10-abreast configuration, which is the same as a typical 747.

The high ceiling, wide cabin and muted colors help alleviate the usual crowded feel of cattle class. Each seat has electrical outlets and a 12.1-inch personal video screen for on-demand entertainment programming, video games and music. Inflight Wi-Fi and SMS texting are available in all classes.

From this window seat, the enormous wing appears to stretch on forever.

Something for the kids

I don't envy anyone taking a young child on a 15-hour flight back to Dubai, but perhaps these kiddie amenity kits will keep them entertained.

Economy lavatories are plain and functional, though the faux wood trim livens things up a bit.

All that glitters

Of course, this being Emirates, there's no shortage of gold trim.

To the upper deck

The rear staircase leads up to business and first class on the upper deck. Its curved shape is reminiscent of the iconic spiral staircase on the first 747s.

A galley kitchen

You need a galley this big to prepare several multicourse meals for 76 business-class passengers.

The onboard lounge

At the rear of the upper deck is the posh lounge. Available to both business- and first-class passengers, it's well-stocked with drinks and snacks for the entire flight.

Plot your progress

A large screen next to the bar shows an inflight map above a shelf with even more snacks.

Never go hungry

French macaroons and fresh fruit are among the delicacies.

Cocktail hour

You can relax and network on benches on either side of the bar. Fresh flowers are positioned through the premium classes.

Business class

The large business class occupies the rear cabin of the upper deck. Each seat comes with a 20-inch display and plenty of storage. Wavelike patterns adorn the seat backs and bulkheads.

Settle in for comfort

Business-class seats come with a tiny minibar, an amenity kit and outlets for almost every type of plug.

An awesome view

Personally, I'd say the best channel is the one that lets you watch the tail-mounted camera from take-off to landing.

Friends in business class

Business class is arranged in a four-abreast configuration. If you're traveling with someone, you can drop the divider between the center seats.

Lots of controls

You can adjust the seat to lie flat when you're sleepy and no one behind you will complain.

Top of the line

Of course, the ultimate in luxury and bling is the private suites in first class. Each suite has a sliding door for privacy, a lie-flat bed, a personal minibar and plentiful snacks, a vanity table and mirror, a wardrobe and a 27-inch video screen.

Not so mini of a bar

With this selection, you don't even need to call the flight attendant.

Take control

You use the tablet to control content on your personal video screen. I would have tested it, but it's locked down when the aircraft is on the ground.

Extravagant multicourse meals are the norm on the top deck.

Showers at 35,000 feet

Emirates is the only airline to offer a shower in the sky. The two shower suites are at the front of the first-class cabin.

All the room you need

The two shower suites at the front end of the upper deck are bigger than the bathroom in my first San Francisco apartment. Inside you'll find a heated floor, an large sink, a counter for your personal effects and lotions and bath gels for days.

Shower time

The shower itself is larger than I thought even if I wasn't able to look inside. You get 5 minutes of water time, but you can pause the flow while you lather up. You book shower appointments in 25-minute blocks at the start of the flight, which gives the cabin crew time to clean the shower for the next passenger. It's a bit much, yes, but I'd still love to try it.

Once you're finished with your shower, you can pour yourself a cup of tea from the tranquil bar just outside.

Taking the stairs

The front staircase is wide enough for two people to pass. It's areas like this where you notice the A380's immense size, even compared to the 747. It does feel like a flying cruise ship.

Staffing the A380 takes 27 cabin crew members. The distinctive uniforms are an Emirates highlight.

Readying for departure

As the tour ends and passengers prepare to board, the flight crew finishes their safety checks for departure. Next stop: Dubai.

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The guides and drivers were all excellent, 5-star rating. The only improvement would be to: - educate about basic pricing for most purchased items (Gold was explained, but e.g. a Thawb outfit price should be closer to 100 Dirham and not over 200 Dirham - give some hints what good prices for customers are). - hence the routing would make more sense in the other direction (for shopping less expensive first instead of most expensive). But I will not deduct any stars over that.

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Wingbuddy is an expert in:

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"JTR Tours Dubai & Abu Dhabi tour was great From getting picked up and dropped off at the airport Getting transfers to all the main tourist attractions which were all very good. They kept us well informed with pick ups times and responded to things really fast. The hotel choices were also good. We really enjoyed our stay and would recommend them to our friends back home

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