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My Honest SnapTravel (Super) Review: Is SnapTravel Legit?

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Sick and tired of paying hundreds for hotels and flights, I tried Super.com for my SnapTravel review–here’s what I found out.

Have you looked at hotel and flight prices recently? They’re INSANE!

And with so much travel to catch up on after the past few years, weddings to go to, and long-delayed plans finally coming up, my wallet is feeling the squeeze.

But with hotel rates and flight booking pricier than ever, I listened closely when I heard that you could get discount flight tickets and cheap hotels with online travel agents. 

SnapTravel (now rebranded as Super) is popular because you don’t have to pay for their services. 

Unlike some other online travel agents, with SnapTravel, you don’t immediately work with a person. 

Instead, SnapTravel uses AI chatbots that communicate with you over messaging apps like Facebook Messenger, WhatsApp, or regular text SMS. 

A real person is available if needed, but their chatbot is surprisingly good!

I tested SnapTravel for this review and compared their deals to actual prices. 

In this honest SnapTravel review, I’ll investigate whether the company is legit, share my experience using SnapTravel’s services, and answer all your questions about the website and app.

Table of Contents

What is SnapTravel?

SnapTravel is an online booking website (and app!) that combines the benefits of a travel agent with the ease and free cost of online booking platforms.

SnapTravel is essentially an online travel agent that lets you plug in dates and a location to find hotel and flight deals (just like any other online booking website).

You can occasionally find great deals because, like a travel agent, SnapTravel has access to discounts on hotels and flights and can pass those discounts on to you.

SnapTravel doesn’t charge you for its services. And unlike many apps, you don’t have to download the SnapTravel app to use their product.

Instead, you enter information directly into their website like any other booking platform. You can also opt to chat with a bot over several messaging apps.

A Quick Look at SnapTravel as a Company

First off, SnapTravel went through a rebranding recently and now goes by Super , and hotel booking is now part of their Superbrand. 

Super Travel hasn’t quite taken off yet, so I’ll still call it SnapTravel for this article.

SnapTravel is a Canadian startup founded in 2016 by tech entrepreneurs Hussein Fazal and Henry Shi.

SnapTravel is a legit company with investors like Steph Curry (though I doubt he spends hours scouring the internet to save fifty bucks on a flight!).

It combines advanced chatbot technology with the business model of an online travel agent to find the best hotel and flight deals for customers.

Rather than charging people for these services, SnapTravel is free and relies on commissions from customers’ bookings.

Additionally, although I haven’t seen this in any chats with SnapTravel, they will sometimes send sponsored messages that partners might pay SnapTravel to advertise to its customers. 

Of course, SnapTravel mentions this as a positive– giving customers suggestions for where to stay or what to see.

SnapTravel Review: My Experience With Using SnapTravel

I researched SnapTravel hotel booking, SnapTravel flight booking, and SnapTravel customer service. Here’s my experience.

SnapTravel Hotel Booking

“Snaptravel Hotels” now goes by the name “SuperTravel.” They are booking hotels solely over Messenger. 

Now SnapTravel has added a more familiar way to show their deals. You can find SnapTravel hotel deals through a search system or by scrolling to the bottom.

I wasn’t able to start searching immediately, however. When I first hopped on to find a hotel, they wanted to ensure I wasn’t a robot. Okay, fine, I understand that. 

But SnapTravel did this in a strange way. I had to get a code sent to my phone. In doing so, they can now send marketing messages, which was a negative experience for me.

When you use SnapTravel , you’re not finding the best deals for a hotel through a search. Instead, you search to see what options are available, and then you can talk with their AI chat.

When searching for the best hotel deals in Mill Valley, I stumbled upon Travel Lodge. The first screen of this search showed a savings of $6 off in pink on top of the picture. 

As I proceeded to find the savings for three nights, it came back as $11. In the end, Snaptravel showed me a total savings of $17.85. 

But when comparing this deal with the hotel’s website, I saved closer to $9.88. This amount is still 3% in savings– which is good! 

When factoring in other reward programs (if you stick with one hotel company), the savings could be a wash. Still, these travel deals make SnapTravel legit!

SnapTravel Flight Booking

As I’m writing this, the entire SnapTravel website is currently under maintenance as they transition to their re-branded name. 

You might wonder where the flight deals are when you visit Super’s website. Until recently, to view the flights, you had to visit SnapTravel .  

In the short time since I tested SnapTravel, things have changed again. Now when you click that link, you’ll get a message that the third-party carrier they used to work with has ceased operations, and they don’t currently have a third-party carrier associated.

Regardless, my experience with their previous set-up was not positive. I was disappointed with my flight search for several reasons. 

First of all, their site is super slow! The last time I tried using it, it took over 30 seconds for the page to load. Maybe that’s why their site is under maintenance now. 

It doesn’t stop there, either. SnapTravel wasn’t really showing cheap rates– quite the opposite, in fact! I had to double-check to make sure they were correct.

I put my desired flight dates from LA to Omaha into SnapTravel, and they showed me a round-trip flight for $440. The same route on Google Flights was $237! How does that make any sense?

These flights were also during the week and six months in advance. I wanted to talk to the support team about these flight prices. It seems they currently only offer that for their hotel deals. But more on this later. 

Eventually, everything will be under the “Super” brand. Hopefully, all of this work is worth it, and they will have lower prices. 

When researching SnapTravel, I found negative reviews more frequently than I would have liked. 

Still, the SnapTravel reviews on the Better Business Bureau give them an A+ rating! 

It wasn’t all bad. SnapTravel did have some good flight features, like the ability to search for multi-city flights. 

However, given that many SnapTravel alternatives exist, they need to step up in this department or stick to hotels.

SnapTravel Customer Service

When you’re trying to find out if SnapTravel’s amazing deals are legit or not, you will run across some negative reviews. 

The complaints mostly had to do with reservations not going through, cancellations not working, etc. 

I suggest confirming the booking details with the airline and/or hotel to avoid dealing with this. 

This issue becomes an even bigger deal when customer service isn’t reliable. SnapTravel uses AI, which has become increasingly popular in recent months.  

SnapTravel’s chat can answer a lot of questions easily, it seems. I also asked their AI chat to look at flights for me. 

Surprisingly enough, it did this and even found cheaper flights than I saw when I tried to search on their website myself. 

When you click support, there will be multiple options you can choose.

Which option you’ll choose will depend on what type of question you have. They’ll then send you an article about it. 

I wanted to talk to an agent directly, so I simply clicked “talk to agent” in the chat box to do this. They’ll then prompt you to give more information about what you need. 

From here, things got tricky. I needed to talk to the support team about a plane ticket they deemed as “non-refundable.” Instead, they sent me to their old SnapTravel flights website to complete a form. 

Since they are a third-party site, it might be challenging to receive a full refund. Be sure to check out the SnapTravel refund policy before booking anything!

I also read about some of these issues before checking their online reviews. The SnapTravel reviews were correct; their customer service was sub-par, to say the least.

Supercash Bonus

SnapTravel offers its own unique credit card affiliated with MasterCard. This card is one of their best perks, and here’s why. 

The SuperCash card offers a 10% cashback on all purchases you make on SuperTravel. On top of this, you’ll also get 5% cashback on brands like Nike and Apple through SuperShop . 

Lastly, you’ll receive 2% cash back on all other purchases outside of SuperTravel. 

These deals are excellent and, at the bare minimum, would be a wash with other credit cards or reward programs.

Good Deals for Hotels

Since you can’t currently book flights (or, rather, they make it extremely difficult), you’ll find the best deals with SnapTravel hotels. 

Their deals on hotels do save you a good bit of money. It’s always worth a look using their user-friendly search system. 

I always want to ensure I have the best price for any accommodation I book. Given that, I’d consider adding SnapTravel as a top website for booking hotels.

Free to Use

At the end of the day, it’s hard to complain too much about a company that is completely free to use. 

Finding a SnapTravel Coupon or SnapTravel discount code to receive even better travel deals is possible. Just make sure to double-check your reservation after finding those deals!

You Can’t Stack Credit Card Points with SuperCash

This is where SuperCash isn’t an absolute must to use. I have fantastic travel credit cards that give me just as good (if not better) deals as what I can find on SuperCash. 

Knowing how to use these points from all the different credit cards can be confusing. That’s why SuperCash is a great tool because it’s easy to use! At the end of the day, it doesn’t hurt to have it.

Page to Book Flights is Slow

When I looked into flights a few months ago, the website was too slow. Because it was taking far too long to load the pages, I almost immediately went to look at the same route on Google Flights. 

This issue simply can’t happen in this day and age. I’m hoping they fix this aspect because they have the potential to offer an awesome service if they were to model it after their hotel booking interface.

How to Have the Best Experience Shopping on SnapTravel

I want you to learn from my experience shopping on SnapTravel. When booking a hotel, you’ll have the best results if you find a good deal on SnapTravel, and then check other sites. 

Make sure the price and availability match up with what you’re seeing on SnapTravel. There are deals out there on SnapTravel, but these normally come through the messenger.

As I stated previously, SnapTravel uses AI to help you find these deals. Send them a quick message in the messenger with your dates and destination, and they’ll send you these deals.

Once you find the booking you like, you can proceed to checkout. At this time, you can even add a purchase to SnapTravel’s VIP program. 

The VIP program includes the following:

• Free Upgrades 
• Expedited Customer Support
• Free Booking Modifications
• 24/7 Concierge Service

You can get all of this for only $30 for the first six months and then $5 monthly afterward!

Other SnapTravel Products

SnapTravel (now Super) offers more than great travel deals. They also offer different products that can help you save on your next vacation. 

These savings come from gas, insurance, pharmacy, and phone plans. And there are also shopping deals if you want to buy certain items for your next trip! 

When scrolling through SnapTravel, you’ll see the trending deals of the day in a user-friendly form. These deals help make SnapTravel legit and worth checking out!

SnapTravel Return & Exchange Policy

What doesn’t make SnapTravel legit (and makes customers angry) is their return policy.

Like many third-party companies, SnapTravel states that they are not responsible if an event arises, like cancellations, delays, etc. There will be no refunds. 

For example: if you booked a great travel deal on a hotel of your dreams only to discover they don’t have a reservation with your name when you arrive, you’re still liable.

You might be able to get SnapTravel credits, but they’re far and few between. 

These issues are among the many SnapTravel complaints you will see online. 

Their return policy is a little better for SuperShop. When you purchase items through Supershop, you can receive a full refund within 30 days of delivery. This is normally more than enough time to return items that you don’t like.

Any item you purchase through SuperShop will normally ship between 24 – 48 hours and will then arrive within 7 – 10 business days. 

The best news is that shipping is free within the United States! That free shipping saved me a lot of money and stress over the years.

FAQs About SnapTravel

Can SnapTravel be trusted?

Is SnapTravel legit and can be trusted? It certainly can! The Better Business Bureau (BBB) gives it an A+ rating with almost 2700 reviews and 4.44 out of 5 stars.   

Other SnapTravel reviews and online reviews on sites like Trustpilot rate it 4.5 out of 5 stars. SnapTravel works and it’s possible to find great deals. 

Snaptravel’s average rating is still high compared to other sites I’ve used. If they fix up a few things (like the flights), their score can increase significantly. 

How does SnapTravel work?

You must first use the chat feature to find the best deals for your trip. Message them the dates and locations for your upcoming trip. 

SnapTravel will also send exclusive deals through other messaging platforms like Facebook Messenger, WhatsApp, iMessage, etc. 

From there, they will send the special deals they have for you. If you want to glance at what might be available before this, simply scroll down or use the search bar. 

You must talk with the messenger to purchase SnapTravel flights or a SnapTravel hotel. 

I understand this idea, but it often doesn’t deliver great service. However, with the recent rapid advancements in AI, I can see it being better soon.

You can also request room types and specify whether you want the SnapTravel VIP package, which can be a great travel deal if you plan on using it a lot.  

Are there hidden fees with SnapTravel?

There are no hidden fees with SnapTravel! This is fantastic, as hidden fees can waste time and money. 

Does SnapTravel refund your money?

SnapTravel hotels are non-refundable, but Snapshop is! You can get a refund on anything you order from Snapshop within 30 days of delivery. 

Who owns SnapTravel?

SnapTravel is owned by SnapCommerce, a company that uses AI to help find these deals. 

Is SnapTravel associated with Expedia?

SnapTravel works directly with sites like Expedia and Booking.com. Not only this, but one of their initial investors was the CEO of Expedia! Steph Curry is another known investor.

What is SnapMoney?

SnapMoney is the company that offers cash advances for the SnapCash card.

Conclusion: So, is SnapTravel Any Good?

SnapTravel has its uses and can find you fantastic deals on hotels. With that said, it does have its drawbacks.

Once they fix their SnapTravel deal page for flights, I think Super will be a huge piece in my arsenal of the best travel deal sites for planning a trip. 

Using their messenger to find the best hotel deals is a simple feature, saving you good money! What really makes SnapTravel legit are its deals on hotels. 

Using SnapTravel to book hotels with their SuperCash card creates amazing savings. It’s something everyone should think about using when planning their vacation.

My Favorite Alternative to SnapTravel 

My favorite alternative to SnapTravel is Hotels.com . This is largely due to their fantastic rewards program for hotels. A lot of times, you’ll get a great deal plus a one-night stamp. 

When you get ten stamps, you’ll receive a free night’s stay worth up to the average of those ten hotels! 

ABOUT THE AUTHOR

Phillip Anderson

Phillip Anderson is a freelance travel writer, personal trainer, and adventure enthusiast. With years of travel experience under his belt, Phillip is an expert in finding the best deals through travel apps and websites. He knows how to find cheap domestic and international flights, like a flight to Peru for as low as $350.

When looking for cheap accommodations, Phillip combines his knowledge of websites like Airbnb, Booking.com & Hostelworld with more unique sites like TrustedHousesitters, for even more savings. Whether it’s flights, accommodations, or local experiences, he teaches travelers to make informed decisions, ensuring their adventures are both memorable and economical. For more from Phillip, check out his website, JaywalkTheWorld.com.

Planning your next big adventure? Check out these related articles below!

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Hi, I'm Mimi! I'm an outdoorsy Californian who has spent over 28 years immersed in the incredible natural beauty that California has to offer. My goal is to inspire others to get out and find their next adventure in California. Whether it’s escaping to an alpine lake in the Sierras, finding peace among the giant redwoods, or road tripping down the PCH, there’s always more to explore in this beautiful state.

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SnapTravel (SuperTravel) Review [2024]: Scam or Bargain?

Found great deals or just curious about what SnapTravel is all about? Worried about those SnapTravel reviews? Here's what I found in my deep dive into the flights and hotel deals site, including the features, pricing, and other important details you should know before you book with them!

Whether you’ve traveled the world over, or are planning your first adventure, I know that something all travelers love is a deal. Finding those deals and promotions when you’re booking flights or hotels can be tiresome, and hard to locate sometimes.

The reason is primarily due to the overwhelming amount of options in travel deal sites like Priceline or Scott's Cheap Flights that are directly competing with each other to provide travelers with the best deals. After all, it's only normal you'll want the best of the best travel deals, right?

That’s where SnapTravel comes in handy. Not heard of them before? Perhaps you've seen their online reviews and you're wondering... should I really trust them?

I've looked into the reviews and research so you don't have to. Here's the facts about SuperTravel, previously known as SnapTravel.

What Is SnapTravel?

Founded in 2016, Snaptravel is a Canadian startup that aims to get customers the best prices on hotels and flights using AI. In August 2020, according to GlobeTrender, they had helped book more than 350,000 nights in over 150 countries.

SnapTravel describes itself as a “travel agent over messaging.” Their services offer a platform of accommodation booking services, namely Snaptravel hotels or Snaptravel Flights, that aims to bring the latest cheap travel deals to its customers. They offer you promotions and great rates via 1:1 private chat through SMS, WhatsApp, or Messenger.

You send them a message with your city and date preferences, and you’ll get a reply with SnapTravel's tailored travel deals, which you can then easily take advantage of with a few clicks.

SuperTravel - SnapTravel Rebranded

SnapTravel is currently undergoing the process of rebranding to SuperTravel . While the logo and name has changed, the company promises that all the travel deals, credits, and points will stay the same.

I'll continue to refer to SuperTravel as SnapTravel until the rebranding is complete as to not confuse you!

A suspected reason for the rebranding is to reduce the amount of negative reviews SnapTravel currently has online, which I'll also cover extensively below!

How Do You Use Snaptravel?

So how does Snaptravel work, exactly? It's pretty straightforward.

If you scroll down to the bottom of Snaptravel's webpage, you can browse hotel deals by city or destination.

This allows you to see what’s available before you begin messaging with SnapTravel to scope out prices and locations. You cannot book online, though, as you have to go through SMS or Facebook Messenger to access SnapTravel’s deals.

Looking for VIP upgrades? SnapTravel can also help tune up the quality of your stay to make your trip extra special.

SnapTravel operates in a similar fashion to the one-to-one relationship you might have with a travel agent, but they use AI to act as the agent. Their booking engine uses industry connections and relationships to search for private contract rates, bulk fares, and consolidator inventory that aren’t typically available to the public.

If you're on Fb Messenger, you can also use SnapTravel to look for deals the same way you can chat with your friends online!

This means that customers are getting not only the best rates but ones they might not find anywhere else.

SnapTravel describes itself as being “half-bot, half-human.” This means that while many of your inquiries will be handled by a bot, you can still speak with a human agent if need be.

The ease of using an AI service means that you will get quick and efficient service to help you find the best rates for your travel adventures.

Discount Flight Tickets

While SnapTravel started as a booking service for hotels, they have expanded to include flights in their service. For great deals on flights, check out their specialized flight webpage .

Their unique flight search algorithm helps you find the best-unpublished fares so you can travel on a ticket that fits your budget.

Unlike the hotel booking service, SnapTravel’s flight service allows you to conduct your research entirely online as opposed to via messaging apps. Simply put in your travel information, and you can view all the discounted flight options.

You'll also enjoy an additional discount if you refer a friend to sign up for SnapTravel!

Note that if you opt to book through SnapTravel, you will have 20 minutes to confirm your purchase after selecting a flight.

Who Owns SnapTravel?

SnapTravel is owned by SnapCommerce , a platform that uses AI and messaging to connect customers with “the right products at the right prices.” Information about SnapTravel’s founders and advisors can be found on their website.

SnapTravel and SnapCommerce were both founded by Henry Shi and Hussein Fazal.

Fun fact: Initial investors of SnapTravel included NBA star Steph Curry, and the CEO of Expedia, Peter Kern!

Is SnapTravel Legit?

Conde Nast Traveler calls the app the " best new way to get a hotel deal ". But are they really the new best way to find deals?

While they sound really good on paper, the SnapTravel reviews online paint a different picture.

Is SnapTravel legit? If so, why is SnapTravel so cheap? Let's take a look at what other people are saying about SnapTravel.

SnapTravel has an average rating of 4.5/5 stars (TrustPilot), with an A+ rating on Better Business Bureau. Based on SnapTravel reviews, the flight deals service does deliver on the promises and can find exclusive deals at cheap rates.

However, many of the SnapTravel reviews regarding its legitimacy on TrustPilot are written by invited reviewers, which means that SnapTravel requested they write a review after using their services. These reviews should be taken with a grain of salt.

Keep reading to find out what our overall review of SnapTravel is!

Are SnapTravel Flights Legit?

SnapTravel only connects users with cheaper flight deals using AI technology, so SnapTravel is effectively a third-party site and does not directly handle flights or flight experiences. If you have further inquiries about the flights that SnapTravel offers, check out individual airline reviews on the quality instead!

What Are People's Experiences Using SnapTravel?

We understand that it's hard to judge people's experience using star ratings, so what's the deal? How many people have actually used and enjoyed SnapTravel? And what is the consensus among SnapTravel's users of their travel planning app?

If you asked some people about their experiences using SnapTravel on Reddit, you'd get a variety of answers. Plus, there are many other review sites of SnapTravel with lots of opinions on it.

The consensus is that SnapTravel is good for what we say it's good for. People love it for this. Some might have had different varying experiences, which may explain why there are some negative reviews or even complaints on SnapTravel online.

What's the Deal With the SnapTravel Complaints?

If you've been scrolling through SnapTravel review forums through different websites and sources, you've probably come across many negative reviews or feedback about other travelers' experiences with SnapTravel. What exactly are these users' complaints, and are they legit?

Most of the complaints revolve around inconsistencies and communications between SnapTravel and the hotels. This means that SnapTravel might have outdated or incorrect information about the hotel's amenities and regulations. You might also run into problems with SnapTravel not relaying the fees you have paid to the hotel on time.

Regardless of the issue, it's always a good practice to double-check with the hotel's website on its amenities and check with SnapTravel before leaving for your travels. While some have called SnapTravel scams, these are complaints some users have experienced while using SnapTravel and should not reflect the overall app's experiences.

SnapTravel has an A+ rating with the Better Business Bureau.

Is SnapTravel Refundable?

Unfortunately, if you booked a non-refundable trip through SnapTravel, you will not be issued a refund for any cancellations or changes. Another important small print item is that SnapTravel is not liable for any issues arising with the hotel supplier. If a hotel is unable to honor your reservations, you will be responsible for any fees incurred.

So... What does SnapTravel's official cancellation and refund policy say?

SnapTravel is not responsible for any problems in the event of “delay, cancellation, overbooking, strike, force majeure or other causes beyond our [SnapTravel] direct control.” In those situations, no refund will be issued.

SnapTravel's Response to COVID-19 Related Cancellations

Currently, SnapTravel is offering a flexible policy for refunds on Covid-19 related cancellations, so don't fret!

If you find out that your trip must be canceled due to covid-19 issues but your trip is non-refundable, just shoot a message on their website to the support team and they'll get back to you as soon as possible, hopefully with a full refund.

How Does SnapTravel Make Money?

As customers can use SnapTravel’s services for free, they don’t make their money directly through them. SnapTravel makes a percentage of every hotel booking they sell.

What Is SuperCash?

SuperCash , long for SuperCash MasterCard® Hybrid Card, is an online debit-credit hybrid card offered by SuperTravel (SnapTravel) with big perks associated with purchases on SuperTravel's site.

The SuperCash™ Mastercard® is issued by MRV Banks, headquartered in Missouri, United States. So what does the hybrid card offer?

SuperCash Card offers 10% cashback on SuperTravel purchases, 5% in the SuperShop, and 2% everywhere else. They've pitched it as an easy way to earn credit points with no minimums, monthly fee, overdraft, and interests.

Is SnapTravel Worth It?

So, what do SnapTravel reviews tell us? Is SnapTravel/SuperTravel actually worth using to find the best hotel deals?

If you’re looking to make the booking process for your next travel adventure seamless and easy, you should consider using SnapTravel. With a few taps on your phone, you can be on your way to scoring great deals on Snaptravel hotels and flights!

While there are many mixed SnapTravel reviews out there saying different things, it's easy to get overwhelmed.

The majority of the negative SnapTravel reviews are based on fluctuating and dynamic accommodation prices, which operate similarly to larger travel providers like Booking.com. While they could do a better job at communicating that, the dynamic fluctuation of prices is outside SnapTravel's control.

All that being said, we recommend you to look up deals SnapTravel have to see if you can find the cheap flights or hotels you might want, but definitely keep other alternatives in consideration, such as Hopper !

From the reviews, I would book deals with Snaptravel only if they've got significantly great deals, at the risk of miscommunication and subpar customer support response rate.

My Rating: 3.5/5

• Low negotiated hotel deals
• Great/New platform and interface
• No hidden/surprise fees
• Great for Last-minute bookings
• Mixed customer experiences
• Frequent miscommunication
• Pricing Discrepancies
• Confusing rebrand

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Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Is Super Travel Legit? Myth or Reality

Super Travel has gained popularity in recent years as a simple way to set up travel reservations. Many people choose Super Travel to plan their travels due to its ease of use and large range of destinations. However, like with any internet business, there are questions about its legitimacy. In this article, we will look into the question:  Is Super Travel legit ?

Table of Contents

Is super travel legit / what is super travel legit .

Super Travel, also known as  Super.com , is a legitimate internet travel agency. It has been in business since 2016 and has been covered in trustworthy publications such as The New York Times, Forbes, and TechCrunch. Super.com has a consumer rating of 3.43 stars based on 1,728 Sitejabber reviews, showing that the majority of customers are unsatisfied with their purchase. However, it should be mentioned that Super Travel offers large savings and has a 3.7 out of 5 rating on Trustpilot.

Despite its legitimacy, Super Travel has received complaints about customer service, credit card and hotel room troubles, and payments for non-refundable reservations. It is important to remember that Super Travel runs as a mediator between clients and hotels, which means that the hotel is not directly responsible for any issues that arise with bookings made through Super Travel.

To reduce the risks involved with buying through Super Travel, customers are asked to confirm their reservations, ensuring that their booking details are valid, and consider paying a little more for a refund option if the vacation plans may change.

How to Check is Super Travel Legit?

To determine if Super Travel is legitimate, consider the following steps

●  Company History and Reputation: Check the company’s beginnings, history, and any news reports or announcements about its operations. Such facts can help you determine its trustworthiness.

●  Licensing and Accreditations: Established travel agencies often have qualifications or endorsements from well-known industry organizations. Investigate any connections or cooperation Super Travel may have with highly esteemed groups.

●  Investments and Partnerships: Check whether Super Travel has any notable investors or partners.

●  Financial Stability and Security: To protect your investment, check Super Travel’s financial stability and secure transaction methods, such as credit card payments.

●  Customer Reviews and Feedback: Check for customer feedback and reviews on websites such as Trustpilot and Sitejabber.

●  Business Model and Transparency: Review Super Travel’s business strategy and transparency, including how they manage customer support and refunds.

●  Variety of Options: Super Travel offers a wide selection of travel packages and services.

●  Additional Services: Check if Super Travel offers any additional services such as airport shuttles, travel insurance, or visa assistance.

●  Convenience: Check if Super Travel offers convenient choices for booking and managing travel arrangements.

●  Peace of Mind: Check if Super Travel offers peace of mind by covering most bills in advance, allowing travelers to relax and enjoy their holiday without continuously worrying about additional charges.

Benefits of Using Super Travel

●  Competitive Pricing: Super Travel offers competitive prices and special deals on flights, hotels, and more, allowing travelers to save money and enjoy their dream holiday.

●  Convenience: Super Travel strives to simplify the booking process by allowing consumers to compare and select from many different  possibilities with just a few clicks. The platform can also include travel-related services, such as car rentals and activities, to provide a full solution for all your trip needs.

●  Affordable Hotel and Flight Deals: Super Travel offers affordable hotel and airfare rates, allowing tourists to save money on their journeys.

●  Direct Messaging Apps: Super trip offers a user-friendly platform for booking trip plans using direct messaging apps.

●  Professional Customer Service: Super Travel offers skilled customer support to help users handle any issues or complaints during their trip.

●  Transparent Pricing and Terms: Super trip provides transparent pricing and terms, allowing users to make educated decisions regarding their trip arrangements.

●  Secure Payment Methods: Super Travel offers secure payment methods, such as credit card payments, to protect users’ investments.

●  Variety of Travel Packages and Services: Super Travel offers a varied range of travel packages and services, such as flights, hotel bookings, car rentals, tours, and all-inclusive packages, to cater to all types of travelers.

●  Access to Exclusive Discounts and Promotions: Super trip offers exclusive discounts and promotions, allowing users to save money on their trip reservations.

●  24/7 Customer Support: Super Travel offers 24/7 customer care to assist users in resolving any issues or concerns they may have during their travels.

Drawback of Using Super Travel

Drawbacks of using Super Travel are:

●  No Refunds in Some Cases: Avoid non-refundable bookings if your plans may change .

●  Lack of Contact Information: If Super Travel lacks open contact information, it may raise questions about its legitimacy.

●  Negative Online Reputation: Check for bad online reviews and complaints. While it is natural for any company to have a few unsatisfied clients, an overwhelming quantity of bad reviews or unanswered complaints should raise a warning signal.

●  Unrealistic promises or offers: Be wary if a travel service offers deals that appear too good to be true.

●  Reservation Issues: Super Travel may fail to notify guests of their reservations, causing issues.

●  Limited Financial Stability: If Super Travel lacks a strong financial base, investing in it may be risky.

●  Security concerns: If Super Travel does not provide secure payment methods, your financial information may be at danger.

●  Verified Partnerships and Affiliations: If Super Travel’s website does not include logos or names of their partners, it may raise suspicions about its legitimacy.

How to Verify the Legitimacy of Super Travel?

To verify the legitimacy of Super Travel, consider the following steps:

●  Company Research: Look for information about the company’s background and history, as well as any relevant news stories or press releases. This research can provide insight into the agency’s reputation, allowing you to make an informed decision.

●  Examine Certifications and Accreditations: Legitimate travel businesses frequently hold certifications or accreditations from reputable industry organisations. Look for Super Travel’s connections or agreements with trustworthy organisations.

●  Customer Reviews and Feedback: Look for customer feedback and reviews on websites such as Trustpilot and Sitejabber. While it is common for a company to have a few unsatisfied clients, an excessive amount of bad reviews or unanswered complaints can be cause for concern.

●  Transparency and Professionalism: A credible travel agency would operate in a transparent manner and treat all customers professionally.

●  Financial Stability and Security: Check that Super Travel offers secure payment methods to protect your financial information. Look for reliable payment channels and SSL encryption on their website. Secure payment methods protect your personal and financial information from unauthorised access.

●  Verified Partnerships and Affiliations: A legitimate travel agency frequently works with well-known airlines, hotels, and service providers. Check to see if Super Travel has included logos or mentions of its partners on its website.

●  Red Flags to Watch Out For: Warning signs include unrealistic claims and offers, a lack of contact information, and poor financial stability.

Book Hotels Directly or by SuperTravel?

There are some drawbacks to using Super Travel, including potential of reservation errors, a lack of refunds in some situations, a negative internet reputation, and low financial stability.

Super Travel, on the other hand, is a legitimate online travel agency offering competitive pricing, convenient booking options, low-cost hotel and flight deals, professional customer service, transparent pricing and terms, secure payment methods, a wide range of travel packages and services, access to exclusive discounts and promotions, and 24-hour support.

Ultimately, whether to book hotels directly or through Super Travel is determined by personal preferences and circumstances, such as the price difference, budget, and willingness to accept the risks associated with booking through an intermediary. It is critical to undertake due diligence, confirm reservations, ensuring ticket details are valid, and consider paying extra for a refund option if your vacation plans change.

Conclusion | Is Super Travel Legit?

In short, Super Travel is a legitimate platform for booking vacations. Travellers can utilise Super Travel to plan their next vacation with confidence by following the measures indicated to check its legality and taking into account its benefits.

Frequently Asked Questions ( FAQs )

Common complaints about Super Travel (Super.com) are:

• Customers have reported concerns with hotel reservations not being honoured .
• Difficulties with refunds and booking changes .
• Some users reported poor customer service with Super Travel, including unresponsiveness and lack of support .
• Issues with double charges, cancellations, and refunds.
• Poor customer service response to issues.

Some alternatives to Super Travel for booking hotels are:

• Booking.com
• OneFineStay
• CTM (Corporate Travel Management)

Yes, Super Travel prioritizes the security of its users’ information and offers secure payment options.

Yes, Super Travel offers competitive pricing and genuine deals on flights, hotels, and vacation packages.

While Super Travel reviews may offer information, it’s critical to consult different sources and undertake extensive study.

Yes, Super Travel provides customer support and assistance to address any queries or concerns.

You can verify Super Travel’s legitimacy by checking for accreditation, researching its reputation, and ensuring secure payment options.

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Super.com - Travel, Save, Earn 4+

Your everyday savings sidekick.

• #143 in Finance
• 4.6 • 9.6K Ratings

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Description.

On the hunt to spend less and keep more cash in your pocket? Let Super.com do the work for you. Unlike other apps out there, we’re a one-stop shop for unbeatable deals, rewards and cashback on everything you need. Whether it’s the essentials, like gas and groceries, or the extras, like travel and shopping. You can even build your credit and borrow cash when you need it, too. What does that mean for you? Less time searching and more time saving. Product highlights: SUPER TRAVEL For travelers on a budget - get the convenience, security and savings you deserve. Say goodbye to endless searches, and hello to booking with ease and speed. We’re talking 50% savings on over 500K hotels worldwide, 24/7 customer service and more. Trust us, you won’t want to miss out on these must-have travel deals. SUPER PAY Power up your wallet. Get cash on demand with no credit check or interest, stress-free spending by linking your debit card, cashback on everyday purchases, plus it can help you boost your credit score*. That’s a whole lotta benefits for one low monthly fee. *Terms apply. Your credit scores are determined by several factors. Responsible use of this product may help build your credit.

Version 10.0.13

We update the app regularly so that we can make it better for you. Get the latest version for all of the available Super features. This version includes several bug fixes and performance improvements. Thanks for using Super!

Ratings and Reviews

9.6K Ratings

Great Prices

I have had issues with this company in the past. However lately I decided to give them another chance and so far has been fairly easy and decently priced. The one thing I think is not fair to paying customers is that the customer service is extremely rude and not helpful at all. I was experiencing an issue with their website when I was trying to pay, mind you I had not had a problem the whole week and a half leading up to this incident. I tried multiple cards that had money on them and they We’re still getting declined. I proceeded to called the companies attached to my cards only for them to say try it again through them so I finally track down super travels phone number to get told that I couldn’t use my credit on the account over the phone even though their websitw wasn’t working properly, it was as if the guy on the phone wasn’t even listening to anything I said. Well, they lost a couple of sales from me due to that. Besides that thwy have pretty good prices and the cash back is pretty amazing, I thought it was a scam at first but I kept getting credits, you just have to make sure to use them before they expire and I am still wondering why I cant use my 30$ credits the way I want instead of breaking it up.

Love SuperTravel

So my wife and I decided to take a five day trip to Sunny Isles Florida. We usually stay at the Hilton Hotel on the ocean but last year we decided that we would stay at the Solé’ right next door. When it was time to book, I put in my search engine the hotel name and up came a list of websites offering for this hotel. The cheapest was SuperTravel for $168 for a city view, King bed on the ocean. This hotel is usual $300 plus per night. I was very skeptical because I never have see this site before but figure I would take my chances. They booked the room for $862 for the four nights. We arrived at the hotel and could not believe our eyes when we opened the room to find a small condo room. We had a beautiful modern kitchen with full refrigerator, dishwasher, stove and microwave. The living was a full size, huge separate bedroom and beautiful big bathroom. The best of all was the wrap around huge veranda overlooking the inter coastal water way and to the left, the ocean. I would definitely book with SuperTravel again.

I wouldn’t use this app unless you have money and time to waste!!!!

I really liked this app. It’s apparently a subsidiary of Expedia is what my hotel front desk guy said. Anyway I have booked several trips trough this app but will NEVER use it again after my experience today. I tried to book a single night at the hotel I already had a reservation at because I am currently homeless and surviving day to day like a lot of people in California right now. However during the check out process on my last transaction the app crashed and didn’t push the reservation through. There was a pop up that I took a screenshot of saying to wait a minute and refresh the screen. I did that and it was right back to the check out screen but it apparently changed my dates back to default for tonight instead of tomorrow but that part is not visible on the screen I was looking at…it’s back a screen!!! I immediately noticed the date and went to the front desk. They know me here and told me that unfortunately they can’t fix it so I used the customer service chat on the app and it was seriously AWFUL! Fernando had zero customer care skills and didn’t comprehend my issue. So basically I’m out the money for the reservation that the app messed up and have no place to stay tomorrow night. I even provided screenshots and just got “sorry you feel that way” This hotel is empty all the time. The cost is exactly the same…All that needed to be done is to change the date but NOPE..

Developer Response ,

Hi! We are truly sorry to hear about the mess up with the dates while booking the reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

App Privacy

The developer, SnapTravel , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

• User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Ecomsay | Legitimacy Unveiled, Truth Revealed

Legitimacy Unveiled, Truth Revealed

Is Super Travel Legit? (Beware Before Booking)

Last Updated: March 1, 2023

SuperTravel (previously SnapTravel) might have caught your eyes with its irresistible hotel deals and user-friendly interface. 

But, as a savvy traveler, you know that the best deals sometimes come with hidden costs or risks of losing your hard-earned money.

So before you click on that “Book Now” button, let me uncover the truth: Is Super Travel legit, or is it just another scam waiting to happen?

Let’s dive right in!

• Is SuperTravel Legit?
• Should You Book Hotels Directly or Through SuperTravel?

Is Super Travel Legit?

Super Travel is certainly a legit online travel agency as it has been in business for several years and featured in The New York Times. However, the risks of issues associated with booking through SuperTravel are high as compared to booking directly with the hotel.

Although problems can occur even with booking directly with the hotel as well, the chances are much lower compared to booking through SuperTravel.

Here’s why:

SuperTravel basically acts as an intermediary between you and the hotels.

Being a middleman, SuperTravel collects your payment and is responsible for your booking, not the hotel you booked with since your contract is not directly with them, it is with SuperTravel.

Therefore, the hotel isn’t liable to help you directly if something goes wrong.

In case something odd happens and you need any help, you will have to contact SuperTravel and then they will reach out to the airline you are booked with and then SuperTravel will get back to you.

Since an intermediary is involved between you and the hotel, you’re most probably going to be stuck in a lot of back-and-forths between the hotel and SuperTravel.

And this makes the whole process of resolving your issues a bit more complicated and your issues take longer to resolve.

In the same way, making changes, cancellations, and getting a refund becomes more complicated when your hotels are booked through SuperTravel since a middleman is involved.

So that’s why the risks associated with booking through SuperTravel are high as compared to direct bookings with the hotel.

Now if we talk about the risks/drawbacks associated with booking through SuperTravel, here are the major ones:

1. Reservation Issues

Booking a hotel through SuperTravel comes with the risk of not having your reservation.

Sometimes SuperTravel fails to notify the hotel about the guest’s reservation, resulting in no reservation or overbooking for the same room.

While at other times, the hotels also “bump” those guests who have paid the least through an online travel agency like SuperTravel and resell it to someone who has paid more directly.

And upon the arrival of the guest at the hotel, they deceive them by denying the existence of their reservation.

Tip : Contact the hotel and confirm your booking as soon as you’ve booked. You can contact the hotel via the phone number provided in the listing.

2. Making Changes Are Generally Refused

Another potential risk associated with booking a hotel through SuperTravel is that making changes to your bookings is generally refused by them even if the hotel agrees to the amendments.

Tip : Double-check your information and ensure that you’ve selected the correct dates before booking your hotel through SuperTravel to avoid any hassles later on.

3. Under Any Circumstances, Refunds For Non-Refundable Bookings Are Generally Refused

If you opt for a non-refundable booking through SuperTravel, do not expect any refunds from them no matter what circumstances may arise that affect your travel plans and even if the hotel you’re booked with is willing to offer you a refund.

Tip : If there’s a chance that your travel plans might change, it’s advisable to pay a little extra and choose a refundable booking option when booking through SuperTravel.

4. The Standards of The Hotel Are Out of SuperTravel’s Control

Another risk/drawback associated with booking through SuperTravel or any other online travel agency is that the standards of the hotel are out of their control since they are a 3rd party booking service.

So if the hotel you booked through SuperTravel does not meet your expectations or it is not as exactly as shown in the listing, unfortunately, you can’t do anything.

Do not expect that you’ll reach out to SuperTravel and they will refund you, book you with another nearby hotel, or anything else.

Similarly, do not expect refunds directly from the hotel since they are not liable for your booking.

In a situation like this, it is quite possible that SuperTravel may push things onto the hotel, and the hotel’s staff may turn around and push things back on SuperTravel, leaving you stuck in the middle.

Therefore, you’ll have to accept the hotel as it is.

Tip : Thoroughly research about the hotel you’re considering for your stay to avoid any nasty surprises when you arrive at the property. Look for reviews, amenities, photos of the hotel, etc.

So these are 4 major risks associated with booking a hotel through SuperTravel. However, you can minimize these risks by following the tips mentioned above .

Having said that, let’s conclude : Is Super Travel legit?

While it’s true that booking through SuperTravel carries high risks, including those mentioned above, but as far as its legitimacy is concerned, it is indeed a legitimate company.

SuperTravel has been featured in the New York Times , Forbes , TechCrunch , and dozens of other press outlets.

Such well-known media outlets probably wouldn’t feature SuperTravel if it were a scam.

Moreover, SuperTravel’s parent company, Super.com, has been in business since 2016 and it is a fact that scam companies don’t survive this long.

On top of all that, SuperTravel got funded by Stephen Curry , the greatest basketball player of all time.

If SuperTravel were not a legit company, why would such a well-known basketball player invest his money in a scam company?

By taking these few major factors into consideration, we can’t deny that SuperTravel is legit.

Apart from being a legit platform, it often offers cheaper rates than booking directly with hotels.

So, Should You Book Hotels Directly or Through SuperTravel?

Well, it depends!

If the price difference between booking directly vs. through SuperTravel is the same or not substantial then there is no point to book your hotels through SuperTravel.

However, if the price difference is significant then it mostly comes down to personal comfort level.

Personally, I recommend SuperTravel only if:

• You’re tight on a budget.
• The price difference between booking directly vs through SuperTravel is substantial.
• You are pretty much sure that you won’t change or cancel your hotel for a refund.
• You’re willing to take the risks associated with booking through SuperTravel.

Besides these conditions, you must be following these tips:

• Confirm your reservation: As soon as your hotels are booked through SuperTravel, confirm your booking to avoid any nasty surprises when you arrive at the accommodation.
• Ensure that your booking details are correct: Double-check your booking information and ensure that you’ve selected the right dates for your stay to avoid hassles later on.
• Research about the hotel: Thoroughly research about the hotel you’re considering for your stay to avoid any nasty surprises when you arrive at the property. Look for reviews, amenities, photos of the hotel and its rooms, etc.
• Choose refundable bookings if there’s a chance that your travel plans might change, it’s advisable to pay a little extra and choose a refundable booking option when booking through SuperTravel.

So that’s it from my side!

Have any questions or want to share your own booking experience with SuperTravel? 

Please feel free to let us know in the comments below.

About Arslan Javed

Arslan Javed is the founder of Ecomsay. He has years of experience in scrutinizing online businesses and has made it his mission to establish this platform as your one-stop trusted source for verifying the legitimacy of online businesses and platforms.

Whenever I make a reservation through a third party, And, even though, it says non refundable, I’ve always been able to get a refund with Booking, Priceline, Hotels, Expedia, Agoda, Vio. But with Super travel, they send you through hoops in hopes that we’ll just eventually give up.

Hi! I booked a hotel using SUPER and now I am waiting for a refund (that they confirmed will take place). It is taking forever and I’ve already called them several times. Is there someone else I can reach out to? they just keep telling me they will “ask for a follow up status” to their colleagues, thanks! Betina

I will NEVER book any other reservation thru Super Travel….even thou you pay the $17.00 for the 100% refund, the terms and conditions make it nearly impossible to get your refund. It does not cover for changing dates, changing your mind, finding another place closer, or anything like that. Big Rip OFF!!!

What you see on their website is *not* what you get. The only reason they’re still operating in my opinion is lack of consumer protections. *I* could create a website that takes people’s money and doesn’t promise an actual reservation or service. I guess that’s not illegal? Super Travel took my money for a hotel room that wasn’t available and refused to refund me. I slept in my car.

Everything your are describing Is correct accept that they resell wholesale bookings made by companies like Expedia. They purchase these at a discount and resell them. Super Scammy is what they should change their name to. Now they want to sell insurance and banking services? I think regulators should look into this.

Just trying to get a receipt for our stay, can you please help?

I booked through Super Travel Dada Suites in Rome, arriving 10min after at the hotel. There was no one at the hotel. I called Super Travel immediately and two agents tried to reach out the hotel, also unsuccessfully. That alone should be enough for a refund. The invoice and payment proof of another place I had to second pay to sleep the night were demanded and sent to Super Travel. All sorts of problems were brought up by Super Travel to deny refund. Summarizing, it’s a SCAM by all means. Reservation B_10415569.

Don’t ever book through Super Travel. I booked a room and had roaches crawling on me, but Super Travel is not willing to communicate with the hotel when the hotel is willing to refund my money. I’m taking both to small claims court.

My hotel was taken over by the Governor of New York for asylum seekers and my reservation was canceled. Supertravel never notified me of this and I only found out the day of the reservation because I called the hotel to inquire about something before I left my house (the hotel told me that all guests and third parties were issued refunds). I tried calling Supertravel and couldn’t get a live person. I was forced to file a dispute with my credit card company in order to get a refund.

I will never use supertravel I booked a hotel online when I showed up it was a house renting a room I was so uncomfortable and it was creepy I left and they refuse to refund my money !!!

They are a scam!!!!! When I arrived at the hotel there was confusion regarding the booking, I was charged an additional $21.52 being an Intl Transaction Fee which did NOT show on my receipt only shown on my credit card statement. Nowhere did I see that there was this additional charge. Keep right away from this Super Travel group. They sound cheap but expensive in the long run.

I’ve used super trouble and it’s been good and bad. The issue was a super travel the issue is the hotels. Since they are a third party, sometimes the hotel does not want to give out that pricing. When it comes to refunds and reservations, it is what it is. You’re getting a great deal. You need to pay for the Cancellation. I have saved tons of money with supertravel and i’ve only had one refrigerator was it able to get, but but It turned out to be a priceline issue, i’m not sure priceline owns these guys. And we have to be honest In traveling and staying in hotels, I’ve found out. The hotels only want 3 to 4 online third party services. They want super travel out because of the deals. Now, if you plan on keeping your reservatiand make sure your hotel accepts super travel, then you should be okay. But there’s a conspiracy at hotels against Super travel, The deals are too good, and hotels have told me they’re not making money with super travel, so they refuse to take bookings sent through super travel, so you have to call to make sure your booking is being placed or that the hotel will take super travel bookings, Choice hotels is one conglomerate that is starting to refuse to take super travel bookings. It’s just too good, These hotels at choice conglomerates want no less than eighty dollars per night. Now if you find a separate hotel And you can confirm that it takes super travel take the deal. But make sure you keep your reservations. And hotels are starting to have the same price point as your expedia’s, hot wires, priceline, Hotels are not giving away deals. They’re trying to eliminate their party purchasing and many of them are not accepting multitudes of third parties, not just super travel.

No doubt this company is a scam. I made a reservation in Valcouver using SUPERTRAVEL. They charged my credit card the full amount and when I ariived at the hotel there was no reservation at all. And they do not refund me. And also they do not answer my emails. DO NOT USE THIS COMPANY!!!

This is a SCAM be warned!! they will take your money and give you the runaround and the hotel will not have any idea who you are.

Well I booked a room with them two days ago they gave me a confirmation number I called the hotel and they said no they don’t have anything and that all those travel places only takes 2 hours and I told the hotel it’s been 2 days and then when I called the travel agency they said that I had the wrong confirmation number which was printed out and told me they would give me another one which they never gave me and then told me that they would have to get it and either email me or call me with it they couldn’t give it to me right then and there, so I will call the hotel again tomorrow and check

Hi Donna, can you please share what happened with your booking in the end?

They are a scam. They said they cover room and fees. The HOTEL also CHARGED the fees. They give you a low price that they make up and then they add non existent fees. THEY ARE A SCAM

I feel this company in his scam! Experience the worst from this company, during my reservation trying to Find a hotel stay with reasonable prices. Never once did I see there was be a fee of a deposit. Only aware that there will be a resort fee which was only $17.00 Once I arrived at my chosen hotel I was told that I would have to pay a $125 deposit as well. After explaining that I was totally unaware I was guaranteed a refund from the hotel as long as the travel agency would make a call to the hotel.To confirm. After calling several times and getting the same response from different agent team members, I find myself going in circles and became very frustrated. This company had no intentions of fixing the issue. They only give you false intentions that you will be refunded. Was told that I would have to pay an extra $30 to get a refund credit. It back to my card which I found very ridiculous. Then the representative that I was speaking to told me that she would contact me in 45 minutes and I waited and she’d never return my call I. Pleaded with them that I was traveling with small children and if they could expedite my situation and pretty much we were thrown under the bus and never Assisted. do not rent from this company you will be very disappointed. and played for a Fool this company is a joke and it should be reported to the better business bureau.

I reported them to the BBB yesterday. Anyone that has been scanned really need to turn them in.

For months now I am contacting Super to transfer back my credit (I received because they cancelled 3!! bookings). No chance. The support chat team pretends to do something but in the end nothing happens ever. Probably it’s a fraud – tactic of them, just keeping the money.

As the hotel is booked, They take the money from credit card and they don’t pay the hotel. So, the hotel charges because they have not been paid. ( that’s what hotel told me). Basically, it’s a double charge. stay away from this company. book from a reputable website. Their low prices are just to attract customers and do the same trick to their customers. When i called the hotel, they said the supertravel didn’t provide a virtual card number and on the other side when I called the supertravel, they said that they paid them. It is just a game that hotel and this website play so that you would get tired of pursuing your money that is stolen by the hotel and this app.

Booked a Hampton Inn room through Super Travel. When we arrived, there was no reservation. They sent me across the street to a lesser hotel with no pool, no breakfast. They HAD my reservation. Contacted Super Travel….still waiting for callback. This seems like fraud

I used Super Travel one time. Worst experience ever. Based on my experience I recommend you use someone else.

Super Travel is not a legitimate business. You cannot trust that your reservations will actually be made (mine were not, although I had confirmation documents) or that they will assist you at all in refunding your money or finding other accommodations for you as a result of their errors. I was literally stranded at night in Mexico on my own. I strongly recommend NOT ever using this service.

Super Travel overbooked a hire that was full. The employees said they told all third party booking sites they were full for the weekend and they had several people show up, including me, even though they did not have any rooms available since early in the day (May 27, 2023). Trying to get a live human and a refund is a painstakingly slow process.

Super Travel is total crap. Their cancellation policy requires you to cancel days in advance. They give you credits if you book on their app, which is not functional, and then you waste time trying to claim credits because none of the hotels actually apply to the credits. A total waste of time and money.

Please take my advice and DO NOT USE SUPERTRAVEL!! I have to travel with my daughter because she has brain surgery and Supertravel charges for 2 rooms and does not refund you! They are a Gimmick!!

I hope your situation got better and most of all, I hope your little girl is doing great. I am also waiting on a refund. Did you ever get your $ back? I call them frequently and they keep answering the exact same rehearsed words.

Never again!!! Made a mistake on the date immediately called to change date and they refused! Do not book with this company. Spend a bit more go through Booking.com or Expedia they make it right!!!

I was excited to find this price for a 3 night stay. Unfortunately, my daughter is in the hospital and not doing well. I cannot even call the hotel to cancel my reservation, although I know I will lose my money.

I have used Super travel since the beginning of the Pandemic and book hotels through them at least 3-4 times per month. I’ve had a couple of problems with bookings which caused problem when i tried to check in and they were resolved. They has earned the right to not 100%. Booking is easy and reliable and their pricing beats other sources 98% of the time for quality properties. And what you see on the site is what you get. The pricing can increase as the day moves forward but they remain a good deal. If you sign up you receive $ credit that you can apply on your next booking. There is an issue between syncing between my desktop and cell phone versions. but not an interfering issue. I am affiliated with only myself and I give my experience with them a 98.5% approval rating. I had to give them this shout out when i read the blog. T hey give me flexibility and choice in managing my hotel needs. Thank you !

Also some of the hotels advertised on super travel have not given their authorisation to have their rooms sold on that platform

Do these things that you advise to beware of apply to any other booking sites?

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(SuperTravel) SnapTravel Review: Is it Helpful for Travelers in 2023?

By: Author Paul

Categories Travel Guides , Travel Tips

Well, it is pretty safe to say that whenever we travel, it’s great to be able to save money on our hotel and transportation costs. I certainly have a short list of go-to price comparison sites I  regularly look for vacation packages, and I can assure you that it has helped me so much, especially when using SnapTravel.

If you haven’t used this yet, you might be missing out on a lot. SnapTravel isn’t exactly brand new, but the word on the street is true that it’s a great place to discover hotel and flight deals

If you want to learn more about SnapTravel hotel deals, this article is here to give you a comprehensive review. Make sure to check this out until the end. 

Page Contents,:

How We Arrived at This Review

Our review methodology is based on our experience using the app for the last 6 months. We have been using SnapTravel for booking both flights and hotels in every city we visit. We tried determining whether there are any drawbacks based on locations and we also compared this app to other apps we actively use for travel.

Like many SnapTravel reviews, my experience using SnapTravel has been both pleasant and engaging. I am not alone in my appreciation for the ease of finding hotel bookings and flights for different locations. This app stands out as one of the top tools for travelers, and the best part is it’s free.

This AI-powered suggestion helped me find exactly what I needed easily, and they even guaranteed I’d get the lowest possible price, which I did most of the time. Especially for last-minute reservations or adjustments, the customer support from the SnapTravel hotels offered through their messaging apps is speedy and friendly.

Like any other app, a stable internet connection will help you get the best out of the app. Try not to use public wifis due to low speeds and use your mobile internet.

SnapTravel may not always have the lowest prices, and you may discover better deals elsewhere for other travel locations or accommodations. However, there’s not much to lose at all in looking at SnapTravel first, so make sure. It’s our travel gem!

What is SnapTravel? 

SnapTravel which is now changed into SuperTravel, this is a popular app for providing travelers with some of the most affordable hotel and airfare packages available anywhere. Snaptravel flight booking is a legit company that started in Canada. They operate similarly to a travel agent, which is how they are able to offer discounted flight tickets in comparison to other booking sites. 

SnapTravel utilized artificial intelligence to research the internet for the best flight prices for their client. These deals are sent to users via Whatsapp, Messenger, and SMS messaging. But is SnapTravel safe? Well absolutely yes!

If you want to know who owns SnapsTravel, currently it is under the ownership of SnapCommerce, another company that Hussein Fazel and Henry Shi established. Several people and organizations have pooled together millions of dollars to invest in SnapTravel, some of these include ACrew, iNovia, Lion Capital, Bee Partners, and SC30 Inc. 

SnapTravel is currently being used by around 30 million travelers all across the world. You do not need to use the messaging service in order to take advantage of the excellent travel deals and best hotel deals that are offered on their website.

Pros and Cons of SnapTravel

There is a good reason why a lot of people, including me, are big fans of SnapTravel. It offers a number of benefits that are not available with any of the other hotel and airfare bargains that are currently available. 

Yet, despite the fact that the system provides a number of obvious benefits, users should also be aware of the platform’s possible downsides. In this summary, I will discuss the benefits and drawbacks of using SnapTravel so that you can determine if it is the appropriate platform for your requirements regarding hotel reservations.

The following are some of the most significant advantages of booking hotels with SnapTravel as opposed to making reservations through an airline or hotel’s website directly or through another online travel agency.

Super Friendly And Easy To Use

SnapTravel’s app and website both offer a straightforward interface that makes it easy to get started. Finding and reserving the ideal hotel offer for your needs on SnapTravel is a breeze, regardless of whether you’re a seasoned travel pro or a first-timer.

Assuming you’ve discovered a hotel package you like, booking a room with SnapTravel is simple and quick. Travel confirmations and other relevant data can be stored in one place on the platform for simple access.

Overall, SnapTravel is a fantastic alternative for vacationers looking for a quick and easy way to book hotel rooms because of its straightforward design and quick booking procedure.

Affordable Hotels and Flights

Many people choose to utilize SnapTravel because it has some of the most competitive hotel and airfare prices on the market. Reviews have regularly pointed out that SnapTravel’s prices are lower than those offered by other travel websites and even some hotels and airlines. This means that customers who utilize SnapTravel to book their trips will enjoy substantial cost savings.

There are discounted flight tickets on SnapTravel . You can make your reservations save anywhere from thirty to fifty percent on their prices, which can add up to a few hundred dollars over the course of a single vacation. 

To top it all off, SnapTravel offers its customers the guaranteed lowest prices anywhere on the web for their chosen lodgings with its best price guarantee. SnapTravel will repay the consumer the difference if they find a lower price for the same hotel or flight on another website.

Personalized Deals

With the help of AI, SnapTravel can provide consumers with hotel suggestions that are tailored to their unique tastes and past trips. By specifying your travel dates, location, and guest count, as well as any other requests or preferences, SnapTravel is able to provide you with results that are more relevant to your unique needs.

You can ask for a room with two beds or a crib, for instance, if you’re taking a family vacation. Choose a certain hotel chain or area of town if you have a preference. Users of SnapTravel can even ask for extra perks like an upgraded hotel or a later checkout time.

A high degree of customization like this can be extremely useful for travelers who have specific requirements or preferences, as it prevents them from having to sort through many unrelated search results.

24/7 Customer Support

SnapTravel’s customer service is available whenever a user needs it, day or night. 

It makes use of chatbots and real employees to answer queries, give information, and deal with consumer issues in a timely manner. The chatbots are programmed to swiftly and efficiently answer frequently asked inquiries and address basic concerns, while human agents handle more complicated matters and offer individualized service.

SnapTravel’s customer service can be reached by Facebook Messenger, Whatsapp, or SMS. SnapTravel’s phone number is 1-833-600-5830 if you’d rather have a conversation with a real person.

Free To Use

There is no cost involved with using SnapTravel. It’s free to use their site to look up airline and accommodation options and other such activities. All of the taxes and fees are already factored into the pricing you see on the site, and you just pay for the specific flights or hotel stays you want to reserve.

In addition, they have a VIP membership option for those who are interested in exclusive perks and savings. For an additional $5 each month, VIP members can gain access to special offers that are unavailable to the general public. But, please be aware that joining the VIP club is not required in order to plan your trip or take advantage of the program’s discounted airfare and hotel rates.

The fact that only 10% of Trustpilot evaluations have a rating of one star demonstrates unequivocally that the vast majority of SnapTravel users are pleased with the service they received from the company.

On the other hand, just as with any other platform, there are inevitably going to be a few complaints here and there. Here are some of the cons of the platform. 

No Complete Package is Available

SnapTravel provides a number of useful options for buying flights and hotels independently, but it does not yet let users book flights and hotels together in a single package. Hence, if you’re searching for a site that will fulfill all of your vacation planning needs in one place, you may want to seek elsewhere, perhaps at Expedia or Travelocity.

Some vacationers might be dissatisfied with the lack of all-inclusive package deals because it requires them to make separate hotel and airfare reservations. Planning your flights and lodgings in such a way can take extra time and effort.

Issues with Rewards Programs 

Aside from the many upsides to using SnapTravel, there is also the possibility that you may not be able to earn points for your hotel loyalty program if you book rooms through Snaptravel. This is due to the fact that SnapTravel collaborates with a wide variety of hotels, each of which may have its own rules for accumulating loyalty points.

Those who place a great value on loyalty points and incentives may be dismayed by this, as it may mean they cannot take advantage of desirable privileges throughout their trip. Notably, this is not a problem with airline miles. You can still earn miles in the same way you would without using SnapTravel by making airline reservations directly.

Possible Booking Issues

Chances of booking going wrong are not uncommon in booking sites, with SnapTravel, not an exception.  This is due to the platform adding another level of complexity and possible failure points to the booking process by acting as an intermediary between the customer and the hotel or airline.

Sadly, several bad SnapTravel reviews highlight similar problems, with some customers saying that they paid for and received a booking confirmation from SnapTravel, but upon arrival at the hotel, they were informed that their reservation had not been confirmed. In a similar way, several reviewers have complained that despite the airline canceling their tickets, SnapTravel did not inform them in a timely manner.

Problems like this can be annoying and inconvenient, and it’s vital to recognize that they do occur occasionally when making reservations through outside services. But most importantly, with Super Travel customer support, you can easily sort this out on time.

Key features

Going down to the meat of this review, let us look at some of the best features of SnapTravel or Super Travel. Here’s what you’ll love about it!

Exclusive Deals and Discounts

This is what the interface would look like when using the app on mobile. SnapTravel is a platform that enables users to make chat-based hotel reservations and access special offers from participating hotels. Travel buffs such as myself are likely drawn to it mostly because of this feature

Here are some of the special discounts and promotions that are only available through SnapTravel:

• Chat-Only Transactions – Users of SnapTravel who make hotel reservations through the company’s chat-based booking service are eligible for special discounts. These deals are not accessible on any other websites that book accommodations.
• Promo Codes – Users of SnapTravel can frequently take advantage of special promotion codes that can be entered into the system throughout the booking process to earn a price cut on their hotel stay.
• Rewards System for Repeat Customers – Users that book hotels using SnapTravel’s platform is eligible for rewards through the company’s loyalty program, which is known as “SnapPerks.” Members have the opportunity to earn privileges such as complimentary stays, upgraded accommodations, and exclusive savings.
• Last-Minute Discounts – Those who are looking for a last-minute hotel recommendation can take advantage of the last-minute discounts. These deals are more cost-effective than having to book in advance.
• Refer A Friend –  Users who successfully suggest their friends to the SnapTravel platform are eligible for prizes through the company’s “refer-a-friend” program. On their subsequent reservations, both parties will earn a discount. Just like the screenshot above. 

Around The Clock Customer Support

Another extra-added bonus is their strong customer support. Users can contact SnapTravel’s support team at any time of day or night to receive assistance. In addition, they offer chat-based customer service, so customers can talk to an agent directly from the website or mobile app.

As you can see in the screenshot above, if you have queries related to travel, it will then lead you to blogs to help you relate to the booking. The same is true if you have queries related to Supershop, which may include anything from payments, policies, and products. Lastly, on questions related to the Super Cash card wallet and management. 

Users can contact SnapTravel’s support team at any time of day or night to receive assistance. In addition, they offer chat-based customer service, so customers can talk to an agent directly from the website or mobile app.

They also offer individualized support for customers who may require the assistance of a live representative to resolve more complex issues so they can tailor their help to each individual depending on their specific situation and interests. Users can consult with agents for assistance in locating cheap hotels, modifying existing reservations, and answering any other issues they may have.

Usually, they get back to customers within a few minutes. So users may trust that they will receive the assistance they require in a timely manner because of this fast response rate. In addition, SnapTravel’s customer service is available in several different languages, so customers can speak with a representative in their native tongue if they so choose.

AI-Powered ChatBot

Adding to its customer support is its AI-powered chatbot.  With the help of artificial intelligence (AI) and NLP, SnapTravel’s chat-based booking service is able to understand user inquiries and make tailored travel suggestions in real-time. I absolutely love this feature, and it just makes things easier in the booking process. 

SnapTravel’s chatbot will ask a customer a series of questions designed to learn about their ideal vacation. The chatbot might inquire as to the user’s desired location, departure and return dates, vacation budget, and preferred lodging options, among other things. Following this, the chatbot will access SnapTravel’s own hotel deal database to locate the most suitable lodgings for the user.

The chatbot is able to provide information and clarification on both hotel stays and the booking procedure. The chatbot can answer questions about a hotel’s amenities, such as whether or not it has a swimming pool or fitness center. The chatbot can also support users who have questions about or need assistance with making changes to their reservations. This is my go-to when I want to look for the best deal!

Multiple Booking Options

Because SnapTravel’s user base is so varied, the service offers several different booking methods. Facebook Messenger, WhatsApp, short message service (SMS), and traditional telephone calls are all viable ways for users to make reservations for their upcoming trips.

Those who already spend a lot of time on Facebook Messenger or WhatsApp may find these tools very useful. When adding SnapTravel as a contact, users may easily communicate their desired trip details via text message. 

Those who would rather organize their trips on the go with only their mobile phones can do it with the help of the SMS option. SnapTravel’s SMS booking feature allows customers to submit travel itinerary requests by text message, at which point the chatbot will offer suggestions and help with the booking process.

Finally, SnapTravel provides a toll-free number where customers can reach a live representative if they’d rather not use the chat feature. When it comes to making travel arrangements, consumers have a lot of freedom and convenience thanks to SnapTravel’s various booking alternatives.

Easy to Use

We wrap up its best feature with its user-friendly interface.  Both the desktop version of SnapTravel and the mobile app have been developed with simplicity and clarity in mind to ensure a stress-free travel experience. The following features aid in the site’s usability: You can also tap into the favorites when choosing various hotel options so you can bookmark and easily navigate. 

It’s simple and quick to navigate between different parts of the website or mobile app thanks to the well-organized menus. Search, booking, account settings, and other functionalities are all easily accessible to users. 

The design is clean and the colors and typefaces are pleasing to the eye. SnapTravel’s mobile software conforms to the dimensions of the device being used to access it, making it suitable for usage on smartphones and tablets. The app’s loading times have been improved so that travelers may easily browse for and reserve hotels while on the go.

How To Find Hotels In SnapTravel

If you want to know how Snap Travel Work, you can start using SnapTravel by following this quick rundown of how you can find your flights and hotels using SnapTravel easily.

• Enter your Destination and Travel Information – Enter the name of the city or hotel, the date of your stay, and the number of guests in the search field. This will assist SnapTravel in locating the best hotel prices for your trip.
• Pick your Preferred Method of Receiving Deals – SnapTravel provides deals via SMS, Messenger, and WhatsApp. Select how you want to get the deals.
• Go to the Search Bar and Type – When you’ve entered your travel information and chosen your preferred method of receiving deals, click the search bar to begin your search.
• Get Personalized Offers – SnapTravel will present you with three individualized deals on hotel bookings, each of which is based on the parameters of your search. These deals are tailored to your preferences and financial constraints.
• Plan your Trip – Once you’ve decided on a hotel, the chatbot will walk you through the booking procedure. You can finish your booking using the chatbot or by visiting the SnapTravel website .
• Access your Booking Information – You can see your booking details once you’ve booked your trip via the SnapTravel website or app. You may see your itinerary, check-in and check-out hours, and make any changes to your reservation.
• Get Customer Service – If you require assistance at any time during the booking process, you can contact SnapTravel’s customer service staff. They are available 24 hours a day, 7 days a week, and can help you with any questions or problems you may have.

How To Find Available Flights In SnapTravel

You can also SnapTravel to find flight savings. Their flight search engine returns unpublished fares. You may choose the one that meets your needs and budget the best. Their ticket booking tool offers the lowest prices on flights.

In contrast to the hotel booking option, SnapTravel ‘s flying service permits online research. There are no offers sent to you by any messaging apps, you just simply enter your travel information, and you will be provided with a variety of airline discounts. 

To use this function, please follow these steps:

• Choose between Round-Trip, One-Way, and Multi-City.
• Add the airports of origin and destination, flight dates, passenger details, and flight class (economy, business, first-class, and more.)
• You will be offered numerous flight alternatives that fit your needs.
• Pick the flight that fits your requirements the best.
• Enter your information, including your birth date, gender, and contact details.
• Afterward, include payment information.
• After your money has been processed, a confirmation email will be sent to you, then you have 20 minutes to confirm your reservation after selecting a flight.

Please give a rating score out of 5 for the following:

• Ease-of-Use: 5
• Features: 5
• Customer Service: 4
• Value for Money: 5

As a final verdict, SnapTravel is a legit and safe platform, especially for people who are looking to save while getting the most experienced of their travel.

It is created to be user-friendly and simple to navigate. The website and smartphone app feature a clean and easy design, allowing users to search for hotels, browse hotel data, and manage their bookings all in one location. 

The features are helpful in locating the greatest travel prices. It offers round-the-clock customer service to assist users with any booking-related issues or concerns. It provides competitive prices and discounts for hotel reservations. 

Additionally, SnapTravel offers a price match guarantee, which assures that customers receive the lowest possible price. Overall, I would highly recommend it!

Is SnapTravel legit? 

Yes, SnapTravel has been functioning as a legitimate online travel agency since 2016. The company’s headquarters are located in Toronto, Canada, and it has served millions of consumers worldwide.  SnapTravel has a solid reputation for offering superior customer care and assistance. Before making a reservation, it is essential to conduct your own research and read reviews, just like you would with any other online booking platform.

Is SnapTravel a scam?

The Better Business Bureau has given it an A+ rating, and individual customers have given it an average score of 4.54 out of 5, therefore it can be said that it is legitimate and not a scam, especially from the point of view of being a business.

Does SnapTravel refund your money?

With select hotels and flights booked via SnapTravel, you can get a full refund if you need to cancel. For reservations with SnapTravel, you should get in touch with them as quickly as possible, as stated on their website. Depending on your reservation’s terms and conditions, they might be able to issue a refund.

That is why before making a reservation with SnapTravel, it is essential that you read the terms and conditions carefully to gain an understanding of the cancellation and refund policies that will be in effect.

Is SnapTravel owned by Expedia?

To emphasize, SnapTravel is not a part of Expedia. SnapTravel is an independent travel agency with a website and a mobile app where you may book a room. SnapTravel does, however, work with a number of hotels and online travel agencies (OTAs) to provide users with a wide range of lodging options.

Whilst both SnapTravel and Expedia are in the travel business, they are managed and owned separately. Orbitz, Travelocity, and Hotels.com are only a few of the travel sites that are owned by Expedia.

Are there hidden fees with SnapTravel?

Using SnapTravel won’t result in any fees for you. You will only be charged for the hotel stays or flights that you actually use. It is not essential to upgrade to the VIP program in order to get deals and book your vacation; however, you can do so for a fee of $5 per month if you are interested in doing so.

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Unsolicited

Unsolicited - verified purchase, solicited - verified purchase.

Super.com has a consumer rating of 3.6 stars from 1,989 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 11th among Plane Tickets sites.

This company responds to reviews on average within 11 days

“It perfectly worked for us!”

We booked one week in advance a 5 star hotel (Hyatt Regency Grand Reserve) in Puerto Rico for a very reasonable price. We booked a King bed with a garden view, but upon arrival got a little downgraded king-bed room. After showing at the reception what kind of room we booked, they had no problem changing it for us a few moments later. Long story short, we got a very good deal, but also because the hotel staff was very nice and helpful. Also, we weren't charged anything extra upon arrival.

“Unhelpful and horrible customer service”

I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they said they would gladly fix the issue if super.com contacted them. Super.com refused to do so. When dealing with them on their chat they (melodyn) just kept sending the same template message over and over. I will never use this company again and will tell everyone I know about the horrible customer service

Reviews (1,989)

Reviews that mention popular keywords

• Follow Kat M.

I recently had the pleasure of booking through Super.com, and I must say, their deals are unparalleled. The ease of use of their platform made the entire process a breeze. From browsing to booking, everything was straightforward and intuitive. What truly sets Super.com apart is their incredible deals. I scoured various platforms, but none could match the discounts and offers available on Super.com. Another aspect that impressed me was their excellent communication. I received multiple reminders of my booking via text and email, ensuring that I was always informed and up-to-date. This level of attention to detail speaks volumes about their commitment to customer satisfaction. Moreover, their customer service team was exceptional. Whenever I had a query or needed assistance, they were prompt, knowledgeable, and courteous. It's evident that they prioritize customer satisfaction and go above and beyond to ensure a seamless experience. Overall, my experience with Super.com exceeded my expectations. If you're looking for great deals coupled with unparalleled ease of use and outstanding customer service, I highly recommend giving Super.com a try.

Can you share a success story using snaptravel?

They are a horrible company and with horrible customer service. They talk down to you and even when their website is wrong and they book your room different than what you picked online, they refuse to help you fix it. They threaten you with nonrefundable and if the hotel wants them to call and cancel they will not. They ask for a written letter from the hotel. Really the worst travel site around. You think you are saving money and you truly are not, you are not getting what you think you paid for and then they have the nerve to ask for a huge tip because they tried to help save you money.

Booking number b_11565655. the date should be oct 28/23-29/23

The question the answer is if you use this company and one little thing goes wrong you can say goodbye to your money. My train canceled the hotel didn't get any money I didn't get any money back and super.com has a secret partner that gets the money but they won't tell you who they are

How do i verify my reservation

Both motels were okay with changing the reservation that was wrong we made in Arizona to putting the reservation to the motel in Lewiston Idaho but these idiots wouldn't help and switch it kept my $75 and I didn't get a room when I asked to speak to the supervisor or higher up manager they refused and hung up on

I cannot accept refund fee.

I do not understand, is this a question. They more than likely wont refund anyone. They pretty much refuse to refund anyone and this Travel Booking site asks for TIPS.

We booked a hotel reservation through super.com. #b-13548294. we received a notice from the hotel that our reservation has been cancelled.

How to cancel online subscription fee, i've never used your services and you're trying to take 15 from me please stop, super.s am has a secret partner. not the hotel. this secret partner keeps your money. i have read so many reviews where people showed at hotel, there, can’t see your question ask to get answers from the super.com staff and other customers..

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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!

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Company Representative

Is Super Travel Legit? A Comprehensive Review

Super Travel is an online travel agency that offers a wide range of travel-related services, including hotel reservations, flight bookings, travel itineraries, designed tours, visa assistance, cruise reservations, travel protection, group travel arrangements, airport shuttles, and destination wedding planning. However, its legitimacy and reliability have been a topic of debate among travelers. In this article, we will thoroughly evaluate Super Travel to help you make an informed decision about using their services.

Is Super Travel Real? 

Super Travel has been in operation for a while and has garnered attention from reputable sources like The New York Times. While some travelers have had positive experiences with Super Travel, others have reported issues such as receiving accommodations different from what was described and difficulty in contacting hotels for assistance. Booking through Super Travel comes with certain risks as they act as intermediaries between consumers and hotels. To assess Super Travel’s reliability, consider past customer experiences and base your decision on research and your comfort level.

Factors Determining Super Travel’s Legitimacy: 

To determine whether Super Travel is legitimate, consider the following factors:

• Customers’ Positive Experiences: Despite mixed reviews, some customers have had good experiences with Super Travel, indicating that the company has effectively provided travel services that meet their needs.
• Better Business Bureau (BBB) Profile: Check Super Travel’s BBB profile to see consumer complaints and how the company handles them. While BBB does not endorse a company’s validity, it provides valuable information.
• Relationships with Well-established Platforms: Super Travel is connected to SnapTravel, a platform with mixed ratings but acknowledged as reliable. This affiliation can boost Super Travel’s reputation.
• Access to Special Offers: Super Travel claims to have exclusive offers, but it’s essential to verify their legitimacy before booking.
• Refund Procedures: Super Travel offers refund or change options if the hotel administration approves, indicating a willingness to collaborate with customers for a positive experience.
• Digital Presence: Evaluate Super Travel’s presence on platforms like Sitejabber and Google Play for customer feedback and overall standing.
• Durability of the Sector: Super Travel’s longevity in the industry can be a sign of its reputation and ability to retain clientele.

Fantastic Travel Services Offered by Super Travel: 

Super Travel provides a wide range of travel-related services, including:

• Hotel Reservations
• Flight Reservations
• Retrieving Travel Itineraries
• Designed Tours
• Visa Assistance
• Cruise Reservations
• Travel Protection
• Group Travel Arrangements
• Airport Shuttles
• Destination Wedding Planning

Advantages of Using Super Travel: 

Here are some advantages of using Super Travel for your travel needs:

• Convenience: Super Travel offers a one-stop shop for booking travel-related services, saving you time and effort.
• Cost Reduction: Customers can access reduced prices and exclusive offers, helping them save money on their journeys.
• Assistance and Knowledge: Super Travel’s professional staff can provide recommendations and assistance, making travel planning easier.
• Variety of Options: Super Travel offers a wide range of choices, allowing you to tailor your travel experience to your preferences and budget.
• Affordable Prices: Super Travel offers competitive rates and negotiates special prices through affiliations with hotels and airlines.
• User-Friendly Interface: Their website and mobile app provide an intuitive and streamlined booking process.
• Trip Planning Resources: Super Travel offers additional information and tools to aid in trip planning.
• Flexibility in Reservations: Super Travel provides flexible reservation options, allowing changes within certain constraints.
• Last-Minute Reservation Options: They may offer last-minute discounts on hotel reservations.
• Secure Payment Methods: Super Travel ensures secure payment methods to protect customers’ financial information.

Cons of Booking Through Super Travel: 

While Super Travel offers several advantages, there are also some drawbacks, including:

• Non-refundable Reservations: Non-refundable reservations on Super Travel may not offer refunds or may incur extra costs for changes or cancellations.
• Customer Service Issues: Some customers have reported challenges in contacting Super Travel’s customer service.
• Reservation Modifications: Customers have experienced inconvenience when Super Travel made changes to their bookings without notice.
• Concerns with Reliability: Questions have been raised about Super Travel’s ability to provide accurate information and the best deals.
• Limited Hotel Selection: Super Travel may offer a smaller selection of hotels compared to other booking sites.
• Lack of Direct Communication: Booking through Super Travel means you can only communicate with the hotel indirectly.
• Hidden Charges: Some customers have reported unexpected fees during the booking process.
• Possibility of Overbooking: Allegations of overbooked hotel reservations made through Super Travel have been reported.
• Limited Flexibility: Bookings through Super Travel may have additional limitations and less flexibility.
• Potential for Outdated Information: There have been instances of inconsistencies between advertised facilities and the hotel’s actual condition.

Super Travel SMS: 

Super Travel SMS is a messaging-based technology offered by SnapTravel. It enables customers to find and book hotels at competitive rates through SMS, WhatsApp, and Messenger. This approach simplifies hotel booking by using messaging channels rather than traditional websites or specialized travel apps.

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Is SnapTravel Effective? 

SnapTravel is an online travel agency that provides hotel reservation services. While it has received mixed reviews, including positive feedback about great discounts and assistance from AI chatbots, there have also been negative experiences, such as issues with bookings and customer service. Despite having an A+ rating from the Better Business Bureau, it’s advisable to read reviews and conduct further research before using their services.

Is Hotel Tonight Real? 

HotelTonight is generally considered a reliable platform for making last-minute hotel reservations. However, there have been some negative reviews and concerns regarding hidden costs and customer support. Users have reported positive experiences, including attractive discounts and ease of use. Before using HotelTonight, it’s important to read reviews and do thorough research.

What Can You Do with Your Super Travel Rewards? 

You can utilize your Super Travel rewards by visiting the platform or app, selecting your preferred travel option, and applying your rewards to reduce the final price during the booking process. Specific methods may vary, so it’s advisable to consult the platform’s documentation or contact customer service for precise instructions.

Is the Website Kayak Reliable? 

Booking a trip on Kayak is considered trustworthy. It is a division of Priceline and has received favorable reviews. Kayak typically directs customers to airline or other online travel agency websites to finalize reservations. Unlike some platforms, Kayak does not impose additional fees on reservations. However, it does not offer a reward program.

Conclusion: 

Super Travel is a legitimate online travel agency that offers a wide range of travel-related services. While it has received both positive and negative reviews, its legitimacy is supported by factors such as customer ratings, BBB profile, and affiliations with reputable platforms. Travelers should carefully consider the pros and cons of booking through Super Travel and conduct additional research to make informed decisions.

The Mystery Traveler

Is Super Travel Legit? A Comprehensive Guide

Super Travel, formerly Snaptravel, is a legitimate online travel agency. It offers competitive deals on hotels and flights.

Super Travel, known previously as Snaptravel, has established itself as a credible online travel agency. The platform allows users to find and book travel deals through a user-friendly interface. Customers can access exclusive discounts on hotels and flights via their website and mobile app.

Super Travel’s AI-driven services make the booking process efficient and straightforward. While it has garnered positive reviews for its cost-effective offerings, some users have reported mixed experiences.

Table of Contents

What is Super Travel?

Super Travel is an innovative online travel agency designed to make booking travel easier and more affordable. With a focus on user convenience and competitive pricing, Super Travel aims to provide a seamless travel booking experience.

History And Evolution

Super Travel started as Snaptravel, a platform dedicated to offering competitive hotel prices through messaging apps. Over time, the company evolved to meet the growing needs of modern travelers. The rebranding to Super Travel marked a significant milestone in the company’s journey.

Key milestones in the history of Super Travel include:

• 2016: Snaptravel was launched, focusing on hotel bookings via SMS and Messenger.
• 2018: Expanded services to include more travel options.
• 2020: Reached over a million users worldwide.
• 2022: Rebranded to Super Travel, enhancing its service offerings.

The rebranding to Super Travel not only reflected the company’s growth but also its commitment to providing a broader range of travel services. The name change signified the company’s ambition to become a comprehensive travel solution provider. Today, Super Travel continues to innovate, offering users a variety of travel options at competitive prices.

Services And Features

Super Travel offers a range of services designed to make travel booking simple and cost-effective. The platform’s user-friendly interface ensures a seamless booking experience. Here are some of the key services and features:

• Hotel Bookings: Find and book hotels worldwide at competitive prices.
• Flight Reservations: Book flights with ease, featuring a variety of airlines and routes.
• 24/7 Customer Support: Get assistance anytime with dedicated customer service.
• Exclusive Deals: Access special deals and discounts on travel bookings.
• Easy Payment Options: Pay securely using various payment methods.

Super Travel also boasts an intuitive mobile app, allowing users to book travel on-the-go. With real-time updates and notifications, travelers can stay informed about their bookings and travel plans.

In summary, Super Travel provides a comprehensive travel booking experience with a focus on convenience, affordability, and user satisfaction.

How Super Travel Works

With advanced technology, Super Travel aims to simplify the booking process. Let’s dive into how Super Travel works to make travel planning easier.

Artificial Intelligence And Chatbots

Super Travel uses Artificial Intelligence (AI) to enhance user experience. The AI-powered chatbots guide you through the booking process. Here are some features:

• Instant Responses: Chatbots provide immediate answers to queries.
• Personalized Suggestions: AI offers tailor-made travel recommendations.
• 24/7 Availability: Assistance is available round the clock.

These chatbots use sophisticated algorithms to understand user preferences. They analyze data to offer the best options. This makes the booking process quick and efficient. AI ensures that users get the best deals without extensive searching.

Integration With Messaging Platforms

Super Travel integrates seamlessly with popular messaging platforms. This makes it easy to book travel through apps you already use. Some key integrations include:

• Facebook Messenger: Book trips directly through Messenger.
• WhatsApp: Use WhatsApp to get travel deals and updates.
• SMS: Receive confirmations and updates via text messages.

This integration provides several benefits:

• Convenience: Use familiar apps for booking and updates.
• Real-time Communication: Get instant notifications and confirmations.
• Easy Access: Access travel information on the go.

Using messaging platforms simplifies the travel booking process. It ensures that users receive updates and confirmations promptly. This makes Super Travel a user-friendly option for booking trips.

Super Travel Services

This agency provides various features to ensure a smooth travel experience. Below, we explore the key services offered by Super Travel, focusing on hotel bookings and customer support.

Hotel Bookings

Super Travel specializes in hotel bookings , making it easy for users to find and reserve accommodations worldwide. Their platform offers a user-friendly interface that helps you search for hotels based on your preferences.

• Wide Range of Options: Access a vast selection of hotels, from budget to luxury.
• Competitive Prices: Take advantage of discounted rates and special offers.
• Easy Comparisons: Compare different hotels based on price, location, and amenities.
• Instant Bookings: Secure your stay with instant confirmation.

To make the process even smoother, Super Travel provides detailed descriptions, reviews, and ratings. This information helps you make informed decisions about where to stay.

Customer Support

Super Travel places a high priority on customer support . They understand the importance of providing assistance throughout your travel journey.

Their customer support team is available 24/7, ensuring that help is always within reach. Whether you have questions about your booking or need assistance during your trip, their team is ready to assist you.

• 24/7 Availability: Support is available around the clock.
• Multiple Channels: Contact them via phone, email, or live chat.
• Quick Response Time: Get fast and efficient responses to your queries.
• Personalized Assistance: Receive help tailored to your specific needs.

Super Travel also offers a comprehensive FAQ section on their website. This resource covers common questions and issues, providing quick solutions without needing to contact support.

Here is a summary of their customer support features:

With these features, Super Travel ensures that your travel experience is as hassle-free as possible.

Super Travel Review

Many travelers wonder, “Is Super Travel legit?” This Super Travel review will delve into the experiences of users, highlighting both positive experiences and concerns.

Positive Experiences

Many users have shared their positive experiences with Super Travel. Customers often praise the platform for its ease of use and the great deals they find. Several aspects stand out:

• Competitive Pricing: Super Travel offers some of the best rates on hotel bookings and flights.
• User-Friendly Interface: The website and app are easy to navigate, making the booking process quick and simple.
• Customer Service: Many users have reported positive interactions with the customer service team, who are helpful and responsive.

One user shared their experience:

5 stars: I was concerned at the beginning because the rate is so cheap.

Concerns And Complaints

Despite many positive reviews, there are also concerns and complaints about Super Travel. Some users have reported issues that should be considered before booking:

• Hidden Fees: Some customers have encountered unexpected fees during the booking process.
• Cancellation Policies: Users have faced challenges with cancellations and refunds, finding the policies unclear or restrictive.
• Customer Service Issues: While many praise the support team, others have had negative experiences, citing unresponsiveness or unhelpfulness.

A dissatisfied user described their experience:

1 stars: Cheated me by booking me a single king room instead of the 2 queen bed, I paid extra for.

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Trust And Security

When booking a trip online, trust and security are paramount. You want to know if your personal data and payment information are safe. This section delves into Super Travel’s commitment to safeguarding your information.

Data Protection Measures

Super Travel places a high priority on data protection. They use advanced encryption technologies to protect your personal information. Here are some of their key data protection measures:

• Encryption: Super Travel uses SSL (Secure Socket Layer) encryption to secure data transmission.
• Data Storage: They store your data in secure, encrypted databases.
• Access Controls: Only authorized personnel can access your personal information.

They also adhere to GDPR (General Data Protection Regulation) and other international data protection laws. This ensures that your information is handled with the highest standards.

Payment Security

Super Travel ensures that your payment information is protected. They use various measures to secure your financial transactions. Here’s what they do:

• PCI Compliance: Super Travel complies with the Payment Card Industry Data Security Standard (PCI DSS).
• Secure Payment Gateways: They use trusted payment gateways for processing transactions.
• Fraud Detection: Advanced algorithms detect and prevent fraudulent activities.

They also offer multiple payment options to ensure flexibility and security:

• Credit/Debit Cards: Secure processing through trusted gateways.
• PayPal: An additional layer of security for your payments.
• Apple Pay/Google Wallet: Secure, convenient mobile payment options.

Using these measures, Super Travel ensures that your payment information is always secure and protected.

Comparison With Traditional Online Travel Agencies

This comparison will help you understand how Super Travel stacks up against its counterparts, focusing on pricing, deals, and customer service.

Pricing And Deals

Super Travel is known for its aggressive pricing strategies and exclusive deals . The platform often offers discounts that are hard to find elsewhere. Here’s a quick comparison to understand the pricing better:

Key highlights of Super Travel’s pricing and deals :

• Lower average prices compared to traditional OTAs.
• Exclusive deals available via SMS and messaging apps.
• Dynamic pricing that adapts to market trends.

Super Travel users often find that the platform offers better value for money . The combination of real-time price adjustments and flash sales makes it a compelling choice for budget-conscious travelers.

Customer Service

Customer service is another area where Super Travel stands out. The company provides 24/7 support through various channels, ensuring travelers can get help anytime they need it. Here’s a quick comparison:

Key features of Super Travel’s customer service :

• Real-time support through live chat.
• Dedicated customer service teams available 24/7.
• Quick resolution times for common issues.

Many users appreciate the personalized assistance Super Travel offers. The platform’s customer-centric approach ensures that travelers’ needs are met promptly. This level of service often surpasses what traditional OTAs can provide.

Frequently Asked Questions

SnapTravel and Super Travel are not the same. SnapTravel focuses on hotel deals via messaging, while Super Travel offers broader travel services.

Super Travel is owned by Booking Holdings Inc. They are a global leader in online travel and related services.

Super. com is an online platform offering a variety of products and services, including shopping, finance, and travel deals.

The best website to book hotels is Booking. com. It offers a wide range of options, competitive prices, and user reviews.

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Super 8 by Wyndham Moscow

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SUPER 8 BY WYNDHAM MOSCOW - Updated 2024

Ukraine-Russia war latest: Kremlin responds to claims Russia is targeting Olympics

After reports that Moscow is targeting the Paris Olympics with a disinformation campaign, the Kremlin has responded. Meanwhile, NATO only has two to three years to prepare before Russia regains its ability to launch a conventional attack on the alliance, Norway's top general has said.

Tuesday 4 June 2024 18:07, UK

• Big picture: Everything you need to know about the war right now
• Kremlin denies disinformation campaign targeting Olympics  
• Russia could be ready to attack NATO in three years, Norway warns
• Baby among seven civilians injured in overnight missile strike
• Navalny's mother and supporters visit grave on his birthday  
• Live reporting by Bhvishya Patel

We're pausing our coverage for today but we will be back tomorrow with more updates.

Here is a rundown of the key developments today:

• Norway's top general said NATO only has two to three years to prepare before Russia regains its ability to launch a conventional attack on the alliance;
• German Chancellor Olaf Scholz said Ukraine's use of Western-supplied weapons to strike targets in Russia will not "contribute to escalation";
• Microsoft made allegations in the New York Times that Russia was targeting the upcoming Olympics with a disinformation campaign;
• The mother of Alexei Navalny and his supporters visited his grave to lay flowers and pay tribute to the late Kremlin critic on what would have been his 48th birthday.

You can scroll back through the blog to read all our updates from today.

Kremlin spokesman Dmitry Peskov has said any foreign military staff training Ukrainian troops will not have any "immunity" from Russian strikes.

"Any instructors who train the Kyiv regime's troops don't have any sort of immunity," he said in a conference call with reporters today.

Reports have suggested talks are ongoing over whether French instructors could soon be sent to support training centres in Ukraine.

Ukrainian troops have been preparing to fire towards Russian positions on the frontline in the eastern Donetsk region.

Donetsk is one of the four provinces Vladimir Putin proclaimed as part of Russia in an illegal referendum at the start of the war and fighting here is particularly intense.

Russia's two biggest banks plan to open branches and offices in the regions of Ukraine that Moscow claimed to have annexed next month.

Sberbank chief executive German Gref said in Russia's upper house of parliament the bank would be "present throughout the whole country's territory".

VTB chief executive Andrei Kostin said they would open two offices in Luhansk in July and had plans to start serving clients in Donetsk and the port city of Mariupol by the end of the year.

For context : Vladimir Putin illegally annexed Ukraine's Donetsk, Luhansk, Kherson and Zaporizhzhia regions in September 2022, after what Ukraine and its Western allies branded sham referendums. 

The move was condemned by many countries as illegal. 

Russian forces only partly control the four regions.

Manufacturers and distributors need to improve compliance with Russia-related sanctions, the deputy secretary of the US Treasury has said.

American companies in particular need to pay more attention to their supply chains to ensure they are not complicit with Russia's evasion of sanctions over Ukraine, Wally Adeyemo said in an interview with CNBC.

He said manufacturers of microelectronics and machine tools especially needed to step up compliance to help cut off supplies of "dual use" goods to Russia, including from Chinese producers. 

Freight forwarders and distributors need to do the same and financial institutions need to look at their relationships with small and medium-sized banks in "countries of concern" because Moscow is looking for ways around US sanctions, Mr Adeyemo said.

Volodymyr Zelenskyy's chief of staff has said that using Western weapons to strike inside Russia was a vital decision that would impact Moscow's tactical aviation and its offensive ability in border regions. 

"This will impact the conduct of the war, planning of counteroffensive actions, and will weaken Russians' abilities to use their forces in the border areas," Andriy Yermak said on Telegram. 

Russia has said the move would mark an escalation to the conflict and has threatened war with NATO if Western weapons are used in its airspace.

By  Ivor Bennett , Moscow correspondent

Dozens of Alexei Navalny supporters have visited his grave to lay flowers and pay tribute to the late Kremlin critic on what would have been his 48th birthday. 

The opposition leader died at an Arctic prison colony in February, prompting outrage from Western governments.

Nearly four months on, his family say the cause of his death remains unexplained.

His widow Yulia Navalnaya has accused Vladimir Putin of ordering his murder, and last week his allies called for additional sanctions to punish the Russian president's inner circle.

The Kremlin has repeatedly denied any involvement in his death. According to his death certificate, he died of natural causes.

Navalny's mother, Lyudmila, as well as his mother-in-law Alla Abrosimova, were among those who gathered at his grave in the Borisovskoye cemetery in southeast Moscow today.

Video posted by SOTAvision on the social media platform Telegram shows a memorial service led by Dmitry Safronov, a priest who was previously banned from clerical duties by the Russian Orthodox Church for presiding over a similar service in March, which marked 40 days since the activist's death.

According to the independent Novaya Gazeta newspaper, three police officers were on duty near the cemetery but they did not make any arrests.

Having been convicted of multiple charges, ranging from fraud to extremism, Navalny was serving sentences totalling more than 30 years when he died.

His Anti-Corruption Foundation (FBK) is outlawed in Russia, and has been accused by the authorities of having links to the CIA.

What remains of his team now operates in exile.

Polish farmers have resumed their protest blockade at the Ukrainian border crossing due to agricultural imports from the country.

Farmers in Poland have staged sporadic demonstrations at the border since last autumn.

The demonstrators are blocking trucks from leaving Ukraine.

Cargo vehicles heading to Ukraine are allowed to enter by 12 trucks per 12 hours and by four trucks with humanitarian aid per hour, the Ukrainian Border Guard Service said.

Other vehicles are continuing as usual.

"Representatives of Polish farmers demand reduced imports of Ukrainian crops to Polish territory from Ukraine," the Border Guard Service said.

Disputes over crop imports have strained the relationship between Warsaw and Kyiv, with both countries being major agricultural producers.

Polish farmers have complained that Ukrainian products create uneven competition, particularly since the EU lifted tariffs in 2022.

Poland banned the import of several products from Ukraine, including grain, corn, and rapeseed, in 2023.

In our last post, we brought you news that Microsoft had made allegations in the New York Times that Russia was targeting the upcoming Olympics with a disinformation campaign.

Moscow has now branded those accusations "absolute slander", with Kremlin spokesman Dmitry Peskov saying there is no substance to them.

Russia is widely accused of having waged disinformation campaigns over the years, often targeting elections in the United States, Europe and Britain.

Moscow has always denied it uses disinformation to influence public opinion. 

The Paris Olympics are being targeted by a Russian-linked disinformation campaign, according to the New York Times.

Since last summer, efforts have been under way by a hacker group named Storm-1679, the paper reports.

The campaign "began in earnest" when a documentary was released with a doctored International Olympic Committee (IOC) logo, along with an AI-powered impersonation of Tom Cruise's voice.

The hackers "are trying to cultivate an anticipation of violence", said Clint Watts, the head of Microsoft's Digital Threat Analysis Centre.

"They want people to be fearful of going to the Olympics."

Storm-1679 makes around three to eight disinformation videos a week, Mr Watts told the newspaper, many of which appear as if they come from media outlets such as the BBC or Al Jazeera.

Both Russia and Belarus have been banned from competing in the Olympics over the war in Ukraine, but some athletes from those countries will be allowed to compete as "neutral athletes", the IOC announced in March.

The Paris games will take place between 26 July and 11 August.

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Super 8 by Wyndham Moscow - UPDATED 2024 Prices, Reviews & Photos