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Product management for Travel and Tourism

If you're looking to excel in the travel and tourism industry, understanding product management is essential.

Travel and tourism is a constantly evolving industry where the competition is fierce, and the demands of customers are ever-changing. With so much competition in the market, it's critical for businesses in this industry to have an effective product management strategy in place. In this article, we'll explore the ins and outs of product management for the travel and tourism industry, covering everything from defining product management to the key components of travel and tourism products.

Understanding Product Management in Travel and Tourism

Before diving into the specifics of product management for travel and tourism, it's essential to understand what product management is all about. Product management can be defined as the process of conceptualizing, strategizing, planning, and executing the development, marketing, and delivery of products and services to customers. Product management is all about meeting customer needs and creating solutions that help them fulfill their goals and objectives.

Product management is a vital aspect of any business, and it is particularly important in the travel and tourism industry. The travel and tourism industry is highly competitive, and businesses need to create compelling products and services that stand out from the crowd. Product management helps businesses in the travel and tourism industry to create products and services that meet the needs of customers while also achieving business objectives such as profitability and growth.

Defining Product Management

Product management is a complex and multifaceted business discipline that encompasses a range of essential activities. Market research and analysis are critical components of product management. Market research helps businesses to understand customer needs and preferences and to identify opportunities for new products and services. Product development is another critical component of product management. Product development involves creating new products and services that meet customer needs and preferences.

Pricing and revenue management are also essential components of product management. Pricing strategies can have a significant impact on the success of a product or service. Businesses need to develop pricing strategies that are competitive and that offer customers a unique value proposition. Revenue management involves optimizing revenue streams by adjusting prices and availability based on demand.

The Role of a Product Manager in Travel and Tourism

The product manager plays a crucial role in product management in the travel and tourism industry. The product manager is responsible for overseeing the entire lifecycle of a product, from ideation to launch and beyond. This includes conducting market research to identify customer needs and preferences, defining the product strategy, collaborating with internal teams such as marketing and sales, and working with external suppliers and partners.

The product manager is also responsible for ensuring that the product meets the needs of customers and achieves business objectives such as profitability and growth. This involves monitoring the performance of the product and making adjustments as necessary to ensure that it continues to meet customer needs and remains competitive in the marketplace.

Key Components of Travel and Tourism Products

Travel and tourism products are a combination of physical goods, such as transportation and accommodations, and services such as tours, activities, and experiences. To create a marketable product, businesses in travel and tourism need to develop products that resonate with customers, meet their needs, offer a unique value proposition, and differentiate themselves from competitors.

Quality is a critical component of travel and tourism products. Customers expect high-quality products and services, and businesses need to deliver products and services that meet or exceed customer expectations. Convenience is another essential component of travel and tourism products. Customers want products and services that are easy to use and that make their travel experiences more enjoyable.

Accessibility is also critical in the travel and tourism industry. Customers want products and services that are accessible and that meet their needs. Businesses need to develop products and services that are accessible to all customers, including those with disabilities. Affordability is also important in the travel and tourism industry. Customers want products and services that offer good value for money.

Safety is another critical component of travel and tourism products. Customers want products and services that are safe and that provide a secure travel experience. Businesses need to ensure that their products and services meet safety standards and that they take steps to minimize risks and hazards.

In conclusion, product management is a vital aspect of the travel and tourism industry. Businesses in this industry need to develop products and services that meet the needs of customers while also achieving business objectives such as profitability and growth. The product manager plays a crucial role in product management, overseeing the entire lifecycle of a product, from ideation to launch and beyond.

Market Research and Analysis

Market research and analysis are critical components of product management in the travel and tourism industry. It involves gathering and analyzing data to identify target markets, analyze competitors, and understand customer needs and preferences. By conducting market research and analysis, businesses can develop products that align with customer needs and preferences while offering a unique value proposition and competitive advantage.

Identifying Target Markets

Target markets can be defined as specific groups of customers that a business wants to target through its products and services. In travel and tourism, target markets can be segmented based on several factors, such as age, gender, income level, travel preferences, leisure activity interests, and travel behavior. For instance, a travel company may target millennials who prefer adventure travel, while another may focus on baby boomers who prefer luxury travel.

By identifying target markets, businesses can tailor their products and services to meet the specific needs and preferences of their target customers. This can help them to create more effective marketing strategies, improve customer satisfaction, and increase revenue.

Analyzing Competitors

Competitor analysis is essential in identifying the strengths and weaknesses of competitors in the travel and tourism industry. By analyzing competitors, businesses can find ways to differentiate their products, identify gaps in the market, and create more effective marketing strategies.

For instance, a travel company may analyze its competitors' pricing strategies, marketing campaigns, product features, and customer reviews. This can help the company to identify areas where it can improve its products and services and gain a competitive advantage.

Understanding Customer Needs and Preferences

Understanding customer needs and preferences is crucial in developing travel and tourism products that meet customer needs and deliver a great customer experience. By conducting customer research through surveys, focus groups, and other techniques, businesses can gain valuable insights into customer behavior, preferences, and expectations.

For instance, a travel company may conduct surveys to understand its customers' preferred travel destinations, accommodation options, activities, and budgets. This can help the company to develop products that meet its customers' needs and preferences and deliver a personalized customer experience.

In conclusion, market research and analysis are essential in product management in travel and tourism. By identifying target markets, analyzing competitors, and understanding customer needs and preferences, businesses can develop products that meet customer needs, deliver a great customer experience, and gain a competitive advantage.

Product Development and Design

Product development and design are key components of effective product management in travel and tourism. Effective product development requires businesses to create unique and appealing travel experiences, incorporate sustainability and responsible tourism practices, and collaborate with suppliers and partners.

Creating Unique and Appealing Travel Experiences

Creating unique and appealing travel experiences is critical for businesses in travel and tourism to stand out from the competition. One way to achieve this is by developing products that offer a personalized experience for customers. For example, a travel company could create a customized itinerary for a family vacation that includes activities tailored to the ages and interests of each family member.

Another way to create unique travel experiences is by incorporating local culture and traditions into the product. This could include offering cooking classes that teach customers how to make traditional dishes or organizing cultural tours that showcase local art and music.

Incorporating Sustainability and Responsible Tourism

Sustainability and responsible tourism are becoming increasingly important for customers in the travel and tourism industry. By incorporating sustainable practices and responsible tourism principles into product development, businesses can appeal to a growing customer segment that is environmentally conscious and socially responsible.

One way to incorporate sustainability into product development is by offering eco-friendly accommodations and transportation options. For example, a hotel could install solar panels to reduce its carbon footprint or a tour company could offer electric bike rentals instead of gas-powered vehicles.

Another way to promote responsible tourism is by working with local communities to ensure that tourism benefits the local economy and environment. This could include partnering with local businesses to offer locally sourced products or organizing beach clean-up events to promote environmental conservation.

Collaborating with Suppliers and Partners

Collaborating with suppliers and partners is vital for businesses in travel and tourism to create effective products that meet customer needs and offer a unique customer experience. By working with suppliers and partners, businesses can create a network of resources that can help them create more effective products.

One way to collaborate with suppliers and partners is by conducting market research to identify customer needs and preferences. This information can then be used to develop products that meet those needs and preferences.

Another way to collaborate with suppliers and partners is by sharing best practices and knowledge. For example, a hotel could share its sustainability practices with other hotels in the area to promote environmental conservation.

In conclusion, effective product development and design are crucial for businesses in travel and tourism to succeed. By creating unique and appealing travel experiences, incorporating sustainability and responsible tourism practices, and collaborating with suppliers and partners, businesses can differentiate themselves from the competition and appeal to a growing customer segment that values personalized and socially responsible travel experiences.

Pricing and Revenue Management

Pricing and revenue management are essential components of product management in travel and tourism. Effective pricing strategies require businesses to set competitive prices, utilize dynamic pricing techniques, and maximize revenue through ancillary services.

Setting Competitive Pricing Strategies

Setting competitive pricing strategies requires businesses to analyze the market and competitors to identify optimal price points. By setting competitive prices, businesses can attract and retain customers while maintaining profitability.

Utilizing Dynamic Pricing Techniques

Dynamic pricing techniques can help businesses adjust prices in real-time based on supply and demand, customer behavior, and other factors. By utilizing dynamic pricing techniques, businesses can optimize revenue and profitability while also meeting customer needs and expectations.

Maximizing Revenue through Ancillary Services

Ancillary services refer to additional services that businesses can offer to customers to enhance the customer experience and increase revenue. Examples of ancillary services in travel and tourism include airport transfers, travel insurance, and in-flight meals. By offering ancillary services, businesses can increase revenue while also delivering a better travel experience to customers.

In conclusion, effective product management is critical for businesses in travel and tourism to remain competitive and meet customer needs. By understanding the key components of product management, businesses can develop effective products that meet customer needs, differentiate themselves from competitors, and maintain profitability and growth.

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A highly motivated, versatile, and skilled product manager, Wouter has demonstrated expertise in software design and delivery, covering large-scale cloud services, mobile apps, and on-premise software. He has a proven ability to identify and drive strategic programs from inception to launch and thrives in collaborative, team-oriented, and ambiguous environments. He has excellent interpersonal skills and is passionate, creative, and dedicated.

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Himanshu is an independent consultant in product management, strategy, market research, and financial analysis—working for clients across the world. Along with his past work consistently receiving accolades, he also has an MBA from ESADE (a top 20 business school) and, for the past several years, has worked in various multinational corporations primarily in operations, product design, and project management.

Fergal Kelly

Fergal has 15 years of experience successfully launching software portfolios across airline pricing, travel distribution merchandising, and digital solutions for millions of travelers. He has worked with both startups, and NYSE listed companies. Fergal brings to the table a commercially focused set of leadership skills to help globally distributed teams deliver successful products.

Michael Poythress

Michael excels at engineering technology, interacting with colleagues, and at developing processes to solve everyday problems for people and organizations—both large and small. As a proficient Agile product manager and design leader, he has been planning and delivering web and mobile projects for business and end consumers for the past 18 years. He also has extensive experience in strategic architecture and end-to-end solution creation.

Radu is a business and product leader with 13 years of experience in the software world. He has worked with over a dozen tech companies from B2C to B2B, web to mobile, and one to 100,000 employees. Passionate about business growth, he has contributed to the acquisition of two companies for more than $150 million. He loves remote consultancy projects as they keep him challenged and excited.

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Stacy has driven product success through thoughtful strategy development, product innovation, and a consistent focus on the end-to-end customer experience for over 20 years. She is a gifted communicator with the ability to broker compromise and facilitate alignment. Expertise includes project leadership, change management, risk mitigation, stakeholder alignment, product marketing, and sales enablement.

Casey Arrington

Casey graduated with high honors from the top supply chain management program in the US. He has 10 years of experience in product and project management, transforming some of the most innovative companies in the insurance, healthcare, finance, blockchain, and aerospace industries across the US and Canada through the use of IT products and solutions. Casey has worked at SpaceX and is a proud contributor to one day becoming a multi-planetary species.

Stefan Behrendt

Stefan is a product manager and strategist with more than 20 years of experience and a background in electrical engineering and business. He’s occupied management roles in product development, corporate strategy, operations, and consultation for Fortune 500s and startups alike. Stefan has successfully worked in various industries such as telecoms, enterprise software, energy, banking, industrial products, travel, and media/advertising.

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Nishant is a deeply technical person who has worked in travel, gaming, media-tech, and eCommerce sector and has experience in startups as well as managing large products used by millions. His skills include managing revenue, setting up analytics and app infrastructure, managing external agencies, hiring, team management, and business modeling. Nishant practices data-driven decision-making and has expertise in leveraging data to create and deliver yearly product roadmaps.

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Travel Manager Job Description

Travel managers direct, administer, and monitor the travel policies, guidelines, and budgets for businesses and travel agencies. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

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Travel Manager Job Description Template

We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Travel Manager Responsibilities:

• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analyzing and preparing reports on travel spend.

Travel Manager Requirements:

• A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
• A minimum of 5 years experience in the travel industry.
• A minimum of 1 year supervisory experience may be preferred.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes.
• The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organizational skills.
• Good communication, customer service, and interpersonal skills.
• A basic understanding of Geography.
• Strong computer skills.

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TRAVEL PRODUCT MANAGER NORTH YORKSHIRE £35,000 – £40,000

THE JOB This leading tour operator is looking for an experienced travel product manager to be responsible for the creation and development of tours which deliver planned volume, margin and revenue targets across their brands. You’ll be liaising with existing and potential new suppliers, visiting them when necessary, as well as working with the company’s marketing team, ensuring new products are marketed effectively.

You’ll be commercially-savvy, ensuring accurate costings to ensure the tours are the most competitive in the market as well as accurate pricing and margin returns on each product and provide training to ensure your team is up to date with current and future products.

THE COMPANY A well-established and highly successful travel tour operator in the North Yorkshire area.

WHAT EXPERIENCE DO I NEED? *Proven background within a travel product manager role *Fluency in spoken and written German is desirable however not essential *UK & overseas travel will be required *Excellent verbal and written communication and interpersonal skills *Highly customer-focused, friendly and team orientated *Numerate with strong commercial acumen *Ability to prepare and present well *Proactive, demonstrating initiative and problem-solving abilities *Strong influencing and negotiation skills *Previous leadership and management experience

WHAT’S IN IT FOR ME? You’ll benefit from an excellent basic salary plus generous company benefits with overseas travel as part of the role.

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Culver Careers Product Management Recruiters

Let us pair you with a top product manager.

Every company should understand the product or service that they offer. They should have extensive knowledge about the scope of competition in the market and the problems they are trying to solve for their customers. From strategic planning leadership to UI design to product marketing, there is one role that is involved every step of the way of this process; The product manager.

Product management was born from the concept of branding and has become even more important with the incorporation of technology into every aspect of life. In most companies, the communication gap between the IT or engineering departments and the marketing team and sales force is cavernous and needs to be bridged by a professional who understands both sides of the industry.

Finding and recruiting a product manager can be a difficult challenge, especially since a great product manager goes above and beyond to truly own their product. They take responsibility for its success or failure and are there every step of the way, from researching consumer needs before development even begins, to surveying customers post-release and implementing design changes and updates over time. They act as a director of all processes involving their product and have strong executive decision-making capabilities.

CulverCareers’ product management recruiters know where to find the best professionals who are skilled in the many areas necessary to successfully handle every element of this role. 

What Does A Product Manager Do?

Honestly, a better question might be “What doesn’t a product manager do?”. One of the things that can make finding a skilled product manager so challenging is all of the different hats that a product manager is expected to wear.

While exact responsibilities will vary , mostly based on how many employees your firm has in its product management department, here are some examples of responsibilities a product manager or product executive might be in charge of:

• Develop product vision and strategy
• Manage product marketing campaigns
• Define timelines for product development and release
• Act as a leader and liaison between development, IT, engineering, marketing, sales, customer support, and executive leadership
• Research competition and market saturation
• Work closely with development, IT, and engineering to determine the feasibility of product vision, and continue working alongside them throughout development and product testing
• Envision related products and services and decide which avenues to pursue
• Coordinate with outside vendors on partnerships and integrations
• Leadership among the product marketing team will manage other product managers and coordinate between product management groups
• Be responsible for P&L related to products they own

This list is just the beginning when it comes to all of the job duties expected of a product management professional. The ability to play such an important role in so many areas of product development, marketing, strategic decision-making, and management requires certain skill sets, and our product management and executive search recruitment professionals know how to find the talent out there capable of such dynamic and comprehensive management.

How CulverCareers Finds The Best Product Management Talent

Of course, you may find that all of your product managers have been product managers their entire careers. However, depending on the exact specification of the role you’re looking to fill, our product management recruitment professionals are highly skilled at finding candidates with strong, transferable skill sets. Our executive search team often discovers skilled marketing executives who are looking to transition into a more product-heavy or cross-functional role, and product management is perfect for them. Additionally, UX and UI designers who have found that they are building an interest in the full scope of product development can be a great addition to any product management team.

The larger your team, the more diverse the skill sets and areas of expertise you will need to fill. CulverCareers maintains an immense network of both passive and active product management and executive talent, meaning that our executive search firm professionals can more easily find candidates with the exact skill sets you are looking for.

Product Management Roles CulverCareers Can Help You Fill

Depending on the size of your organization, you may have just one product manager in charge of all elements of the product management process. For a larger organization, you might have a multi-tiered team, from associate product managers all the way up to a chief product officer. No matter the size of your product management team, our product management recruitment professionals can help you fill any and all roles.

Product Management Roles

Some roles we can help fill include:

• Chief Product Officer
• Senior Vice President of Product
• Vice President of Product
• Director of Product
• Senior Product Manager
• Group Product Manager
• Product Manager
• Associate Product Manager
• Product Owner

We understand how each of these roles impacts your product team, along with the special skills and expertise needed at every level of product management. Because of our in-depth understanding of the traits necessary for each product management position, we can help you search for and find the absolute best person for the job. Whether you need a top executive who knows how to present ideas to the C-suite and investors or you are looking for a jack of all trades who would be great at linking the engineering and sales departments when it comes to new product development and sales, our product management and executive search recruiters have got you covered.

Our Track Record of Success

Recruiting the best and brightest product management talent is no simple task, but CulverCareers is up to the challenge. And don’t just take our word for it — our numbers speak for themselves. We are proud to have the highest net promoter score (NPS) in our industry. Our top scores are indicative of the holistic approach that we take to product management recruiting. We not only find the absolute best people for each position. We work with both our clients and candidates every step of the way to ensure the best fit and increase retention.

Some highlights to CulverCareers’ resume:

• We’re in the top 1 percent of recruiting firms in North America (and it’s been that way for the last six years).
• We’re a two-time Diamond Award Winner (only the best recruiting solutions for our clients).
• Our recruiters specialize in niche markets to provide expertly targeted searches (we’re not creepy, but we know a thing or two about your world).
• We bring more than 30 years of experience to the table (no cobwebs included – we’re just as fresh now as we were when we started).

Let CulverCareers’ experienced product management recruiters join forces with you to recruit the best of the best in the product management field. Our executive search firm’s vast network of both passive and active candidates provides our clients with a wide array of great product managers to review when selecting possible employees to interview. Take advantage of our 90-day satisfaction guarantee and get started building the product management team of your dreams today.

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Travel Operations Manager Job Description

Travel operations manager duties & responsibilities.

To write an effective travel operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included travel operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Operations Manager

List any licenses or certifications required by the position: ITIL

Education for Travel Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the travel operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Leadership, Education, Business, Business/Administration, Management, Accounting, Marketing, Biology, Hospitality, Engineering

Skills for Travel Operations Manager

Desired skills for travel operations manager include:

Desired experience for travel operations manager includes:

Travel Operations Manager Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
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• Communicate the customer service objective to Managers and Artists
• Quickly and effectively resolve customer issues
• Provide ongoing management of travel agencies
• Develop and lead communication and change management plans for travel
• Liaise with global and regional directors and local business units to understand their existing and emerging travel requirements and develop solutions for those needs
• Optimize online booking adoption
• Drive air and ground transportation savings
• Optimize hotel and airline spends
• Enhance the traveler experience and address safety/security needs
• Monitor Key Performance Indicators for the travel program with reporting
• Experience giving presentations to stakeholders
• University Degree in Sales and Marketing or Business Management preferred
• 5 years retail management experience in cosmetics field preferred, travel retail will be deemed an advantage
• Ability to resolve employee conflicts and to function in a fast paced environment
• Embrace the brand’s corporate philosophy
• Minimum 10 years of travel management experience- corporate and agency experience
• Responsible for the team's achievement of production goals delivery of quality work product and building effective provider relationships throughout the assigned team
• Develops, translates and executes strategies or functions/operations into objectives for the assigned territory
• Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
• Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
• Leads the effort to implement new business implementations (client, technology, processes, ) successfully and on-budget
• Manages overall budget and performance against budget
• Responsible for evaluating and maintaining operation staffing
• Identify and communicate risks, issues and benefits to the operations and/or the customer
• Provides supervision and coordination of SPD team including coordinators and technicians at the assigned facilities
• Staff Management (Recruitment, Performance, Training, Absence and Appraisals)
• Experience with travel technologies TMC implementations
• Strong organizational, analytical and presentation skill
• Leadership skills necessary
• Ability to travel with little lead time and availability to work overtime
• Strong financial acumen and ability to establish aggressive goals and deliver results
• Ability to successfully manage a P&L
• Managing client feedback in a calm and professional manner
• Maintaining positive client and supplier relationships
• Managing change and demonstrating adaptability
• Consulting with VIP clients
• Process and System Management
• Agent training - you will understand GDS (Sabre preferred) and airline fares and ticketing
• Liaising across all internal departments
• Successful recruitment and retention of staff
• The successful candidate will take accountability for liaising with key travel bookers, legal, finance and the business with respect to the commercial management of the travel management contract
• Lead the implementation and configuration of a marketing automation platform and integration with CRM
• Minimum of five (5) years corporate travel experience
• Knowledge of Sabre GDS
• Ability to work night and weekends, when needed
• Our preference is for a candidate who lives in EITHER the North Castle, NY or Endicott, NY geographic areas
• While performing the duties of this Job, the employee is regularly required to use hands, sit and talk, see and hear
• While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
• Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Regional Travel Manager for future consideration
• Manage and coordinate resolution
• Support the Regional Travel Manager in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
• Oversee TMC response to day-to-day business disruptions
• Perform specific vendor management activities for targeted categories in region (eg ground transportation, rail, corporate apartments) under the direction of the RTM and category owner
• Present and implement innovative solutions that support the customers overall business objectives
• Coordinate and lead communications, progress, consistencies, and best practices in executing tactical / operational travel management activities for a selected number of countries
• Manage the day to day operations and staffs of multiple district offices
• Drive and train productivity within the offices to achieve company standards
• Assure that all RGIS LLC policies and guidelines are followed
• Working experience within a Shared Service Centre advantage (min
• Mnimum of 4 years of related experience
• Must have experience implementing and maintaining multiple projects
• Must learn how to navigate JDA Labor Management Systems and have a basic understanding of Industrial Engineering Requirements
• Familiar with LEAN operating procedures
• Working Knowledge of Microsoft Office and Visio (Flow Chart Design)
• Conveying detailed or important instructions or ideas accurately, loudly or quickly (frequent)
• Able to hear average or normal conversations and receive ordinary information (frequent)
• Other important duties may be assigned by the Company
• Managing and facilitating assigned projects
• Liasing with the Global Data Team and others to ensure the consistent, timely & accurate flow of data
• Prepare and conduct client operational presentations providing analysis and consultancy
• Plan, implement and track project plans and ensure that timelines are established and achieved
• Maintain oversight of the travel program performance in regions, regularly reviewing with team members in the region
• Provide performance analysis and identify opportunities for improved savings
• Act as cross regional Trip Authoriser champion, leading all client programming requests and performance issues
• BA/BS degree in marketing, communications or business
• 5+ years experience preferred in project management, special events coordination, meeting planning, vendor relations or operations
• Must be able to multi-task and prioritize activities, resources and overall workflow
• Most successful candidates will have demonstrated abilities of business acumen, sound judgment, diplomacy, flexibility, communication, customer service and problem solving skills
• Ability to learn and stay current with a wide range of relevant technology and computer applications
• A pre-placement physical is required for this position

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Product Management Recruiters and Executive Search

Your product management recruitment specialists, finding the right product management talent, why work with redfish, recruit with redfish.

Redfish Technology lives at the intersection of creativity, resourcefulness, and innovation. Founded in 1996, our unique expertise in product management recruiting has helped grow businesses from coast to coast, with deep roots in the country’s biggest tech hubs. Are you ready to take your company to the next level?

Join the many companies that have recruited product management roles with Redfish Technology

Download our 2024 product management salary guide

• Salary data for all common product management roles
• Includes salary adjustments for over 100 cities across the US
• Updated for 2024

Our successful product management searches keep our clients happy

Sr Product Manager

Chief product officer, product lead, we can help you hire for a variety of product management roles, director of product, head of product, product architect, product designer, product developer, product manager, product owner, product supervisor, vp/vice president of product, see what our clients say about our product management successes, chris clarke, head of product, migration.

Director Product Management

Frequently asked questions about product management recruiting, what is your recruitment process and how long does it typically take.

Our engaged search process normally takes four weeks between our initial discovery call with the client and when an offer is extended. Clients get a single point of contact in our team, as well as a minimum of 20 dedicated hours each week.

The process starts with a deep dive discovery with the hiring team. This conversation focuses on two aspects: the requirements of the role and the needs and selling points of the company. Once we’ve gathered this information from the client, we use a curated four-touch candidate outreach campaign and advanced AI software to source candidates from our network. By the end of the first week, we typically have at least 5 resumes to send to clients, who get the first right of refusal on any resume sourced for their position.

What does your candidate sourcing strategy look like in the product management industry?

Once we’ve defined the traits of the ideal candidate in our discovery call with the client, we do internal planning before going to our network. This involves separating the qualifications into “must haves” and “nice to haves”, identifying competitors that employ similar product management professionals, and creating a targeted four-step multi-touch campaign. We then deploy this campaign across our database and 30,000+ company followers network, leveraging our contacts as well as AI software and both paid and unpaid resources to generate qualified leads. Along the way, we provide data analysis to the client that they can use to evaluate and shape the recruiting strategy and improve the efficacy of our messaging.

How do you screen and assess candidates?

We first create a list of questions that target certain skills or traits based on our discovery call with the client. As candidates are interviewed, we recalibrate with the client as necessary to make sure those questions are attracting the right candidates for their needs.

How do you measure the quality of your hire for product management roles?

We measure our product management hire quality by considering factors like how many submitted candidates are interviewed, how long it took to make a placement, how long the candidate remains in the role, and feedback from clients.

What is your one year retention rate for new hires in the product management industry?

We have a candidate retention rate of 86% across the industries and sectors we work with.

How long does it take to find good product management hires?

On average, it takes 4 weeks to fill a product management role.

How do you use data to measure your recruiting outcomes for product management hires?

We utilize metrics including time to hire, resumes submitted to interviews, and interview-to-hire ratio.

Why should I use a product management recruiter?

Working with a recruiter allows you to hire better product management talent more quickly, as well as saving companies the time, money, and resources they would have invested in the search. Having multiple recruiters working on a search also allows the process to be scaled, giving product management recruiters the capability to fill multiple roles with high-quality candidates concurrently.

What is the difference between a product management executive search firm and a recruitment agency?

The main difference comes down to the scope of the search. In a product management executive search, the process is more specific and targeted. More stringent criteria can mean that the search takes a bit longer, but with the result of a better long-term hire who perfectly meets the client’s needs. The payment terms are also different. With executive search, the client pays in installments throughout the process, rather than after the search is completed. Executive search firms may also charge per diems and expenses.

What differentiates your product management recruiting practice from your competitors?

The network of product management professionals we’ve built over 30 years in the business is our biggest differentiator. Relationships are the core of this business and we always start with our network. We also have 30,000+ followers of our company that we network through.

Why do clients enjoy working with your product management recruiting experts?

We give them a human-focused interaction rather than a transactional one. Our goal is to build long-term relationships, and both our clients and our candidates appreciate this personal touch.

Why do product management companies use recruiting agencies?

Working with a recruiter enables you to hire the best product management professional for the role, not just the best person in your network. The recruiting landscape has changed dramatically, and our use of AI technology, targeted messaging, and other paid and unpaid resources allows us to navigate the talent market more efficiently and at a deeper level than hiring teams can using in-house resources.

Do you provide any guarantee or warranty on placements?

Yes, our engaged search is backed by a 60-day refund or replacement guarantee.

How do you ensure that the candidate you recommend is a good fit for our company culture?

We start by understanding the client’s story, culture and needs through our in-depth discovery process. Next, we use this information in our screening process, and convey it to the candidates we’ve identified as a potential fit based on their skills and experience. We can also perform reference and background checks on request.

Do you offer any additional services such as interview coaching or onboarding support?

Absolutely! We want our clients and candidates to succeed, and support them throughout the hiring process. For companies, this includes helping with their job description, competitor analysis, salary ranges, and improving their interview process, as well as services like contracting, contract-to-hire, and payroll. For candidates, we help them perfect their resume and application materials and offer coaching through the interview process.

How do you handle sensitive issues such as discrimination or bias during the recruitment process?

Delicately. We know the value a diverse team brings to a business and understand the crucial role recruiters play in ensuring the hiring process is free from bias. This starts by identifying areas where bias could be a factor and taking steps to ensure candidates are being fairly assessed and compared. We also observe how our clients are mitigating and preventing issues and adopt the approaches that are effective, with the goal of continuously improving the transparency, fairness, and inclusiveness of our talent sourcing and placement.

What is your process for handling feedback from clients and candidates?

welcome feedback from clients and candidates, and feel that full disclosure and honest, transparent communication is helpful for both sides. We also serve as a conduit for feedback between clients and candidates. If an issue is sensitive, we’ll clear it with the client or candidate before starting the conversation.

How much does it cost to work with Company to fill our product management roles?

Our fee is 25% of the base first-year salary of the new hire.

Do candidates in the product management sector have to pay to work with you?

No. Our fee is paid in full by the client, and there is no charge for product management candidates to work with us.

What is your policy on confidentiality and data protection?

We maintain the confidentiality of both the hiring company and the candidates throughout the process. We sign NDAs at the start of a search and get guidance from our clients on what can and can’t be shared with candidates. All information we collect from candidates and companies is securely stored and protected from unauthorized access.

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Q&A clinic on Product Management Service (PMS) Product User Interface - 6 June 2024

Event summary.

Following the go-live of Product Management Service (PMS) Product User Interface on 31 May 2024, the PMS team is available to answer your questions on PUI use during weekly 30-minute sessions.

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CWRU Research Security Programs

In 2021, the federal government released a memorandum ( NSPM-33 ) requiring that all federal agencies create policies to mandate research institutions receiving federal funding in excess of $50 million annually to implement training programs for researchers involved in federally-funded research.

Research Security Training

Beginning in 2024, Case Western Reserve University will require research security training that covers the following areas:

• Cybersecurity
• International Travel Security
• Research Security
• Export Control

At CWRU, we are implementing a new research training system that will be launched in June 2024. In the meantime, researchers can complete research security training . This training, while housed on the National Science Foundation’s website, is the preferred training for any federal agency requiring the training. Once the training is complete, forward a copy of the completion certificates to [email protected] .

Disclosure Requirements for Federally Funded Research

Included in the NSPM-33 are updated disclosure requirements for key personnel and others involved in federally funded research. Please see our Faculty Disclosure and Reporting Guidance page for general and agency-specific guidance on reporting international and domestic activities.

Disclosures are required to be updated under the following conditions:

• In most applications for federally funded research projects (see individual agency requirements).
• After application review and prior to award of funding (if individual agency requires it).
• Annually for each active, federally funded research project.
• At the close of each federally funded research project.
• In real time, as changes occur to circumstances of those involved in federally funded research.

Specific disclosure requirements may differ depending on the funding agency. It is the responsibility of those required to disclose to adhere to the disclosure requirements.

Common Forms

Over the past several months, the National Science and Technology Council (NSTC) Research Security Subcommittee has worked to develop consistent disclosure requirements for use by senior personnel, as well as to develop proposed common disclosure forms for the Biographical Sketch and Current and Pending (Other) Support sections of an application for federal research and development (R&D) grants or cooperative agreements. The National Science Foundation (NSF) has agreed to serve as steward for these common forms. The forms are linked below.

• Common Form for Biographical Sketch
• Common Form for Current and Pending (Other) Support Information
• Definitions

Malign and Other Foreign Talent Recruitment Programs

A Foreign Talent Recruitment Program is any program, position, or activity that includes compensation in the form of cash, in-kind compensation, including research funding, promised future compensation, complimentary foreign travel, things of non de minimis value, honorific titles, career advancement opportunities, or other types of remuneration or consideration directly provided by a foreign country at any level (national, provincial, or local) or their designee, or an entity based in, funded by, or affiliated with a foreign country, whether or not directly sponsored by the foreign country, to an individual, whether directly or indirectly stated in the arrangement, contract, or other documentation at issue.

A Malign Foreign Talent Recruitment Program meets the above criteria, plus:

• at least one problematic feature AND 
• affiliation with a foreign country of concern, an entity based in a foreign country of concern, or an academic institution or foreign talent recruitment program identified by the Department of Defense. 

View a breakdown of what constitutes a malign foreign talent recruitment program .

Participation in a Malign Foreign Talent Recruitment Program by any CWRU employee or researcher is prohibited.

International Travel

CWRU recognizes that international travel is important in the development of collaborative relationships that promote the dissemination of fundamental research. However, it is also essential to be aware of and evaluate potential risks when considering international travel. Such risks include the possibility of theft of data from devices, theft of the devices themselves, and otherwise unintentional transmission of data to unintended and unauthorized individuals and/or institutions. For more information, visit the Travel Resources page .

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The incumbent leads a team of six employees in the Office of Financial Management Accounts Payable section providing a full range of accounts payable and receivable services for USAID/Senegal and the limited presence offices in Burkina Faso, Chad, Mauritania and Niger. The job holder directs all activities of the section ensuring the timely and accurate processing of all claims, program and travel advances, FSN payroll, collections, and payment related reports. The incumbent performs supervisory duties typical of first-line supervisors including, but not limited to, making work assignments, reviewing work to assure accuracy and compliance with regulations, and providing on-the-job training. As an expert in all payment functions, the incumbent provides technical assistance and guidance to Mission staff and management, implementing partners and vendors on payment related matters.

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