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Frequently-asked questions, most asked questions.

Pets can only be on SEPTA property in standard sturdy pet carriers. Pet carriers must be nonobstructive. The animal cannot be disruptive. This includes companion animals, therapy, comfort, mental health, or emotional support animals.

Service animals can ride on-board SEPTA.

Strollers may be in the open position while riding, boarding and exiting SEPTA vehicles, except trolleys. The priority seating area must be vacated to allow a person with disability to board and ride.

Open strollers are not permitted on trolleys due to accessibility constraints.

See SEPTA’s stroller guidelines and tips for traveling with children .

SEPTA stations do not have lockers.

Many Regional Rail stations have bicycle racks. Information about stations can be found here .

Bicycles are allowed on most SEPTA vehicles. Some vehicles only allow bicycles during certain parts of the day. Information can be found on the Bike & Ride page .

There are public charging ports on our newest 3000-series buses located under the seats. We also have outlets at our Center City Regional Rail stations where you can charge devices. There are no public charging ports on our Regional Rail vehicles, subway/elevated trains, or on our older buses.

Select SEPTA stations have Xfinity WiFi hotspots. With a wireless-equipped device, search for or choose the wireless network named xfinitywifi .

Open a web browser and enter a web address. You’ll be greeted by a sign-in landing page.

Enter your account username and password to sign in if you have an Xfinity account. Customers without an Xfinity account may choose the free SEPTA option and agree to the terms.

Call SEPTA Customer Service at 215-580-7800. If you know where you lost your item, let us know. You will be sent to the right district’s lost and found.

Reach out directly to Transit Police Dispatch through the Transit Watch app, available for Mac IOS and Android . Watch for messages when you file a report in case Dispatch has any questions. You can also call SEPTA Transit Police at 215-580-8111, or text them at 215-234-1911.

If you witness an assault or act of violence towards SEPTA operators or transit employees, contact SEPTA Transit Police. By doing so, you may become eligible for a reward of up to $1,000* for individuals who furnish information instrumental in identifying the culprits.

Learn more about SEPTA’s Operator Assault Campaign .

SEPTA buses are ADA accessible. Certain subway/elevated and Regional Rail stations are also ADA accessible. ADA accessible stations are indicated by a wheelchair icon on our schedules. We are working to update trolleys to make them ADA accessible.

Helpful Information

You can use the SEPTA app, Trip Planner, or call 215-580-7800 for Customer Service and for help planning your trip.

With our Trip Planner , you may plan your travel on Bus, Subway, Trolley, or Regional Rail services.

• Enter your starting point or address.
• Enter your ending point or address.
• Enter the date and time of your trip.

Trip Planner will show you route options, travel time, and return trip information.

Chat Online

Chat Hours are 7 am – 7 pm weekdays and 8 am – 5 pm weekends .

SEPTA’s Chat Now can connect you live with a Customer Service agent.

We ask customers to keep their questions short to allow our agents to handle as many questions as possible. For more complicated inquiries, concerns, or complaints, we recommend our Comment Form .

Yes. They are in the Maps section .

Alerts, Advisories and Detours show problems that might be on your path.

Alerts: unexpected changes in route service that are happening right now.

Advisories: planned and temporary schedule or service changes that are happening soon. Advisories can be short (1 – 2 weeks) or long (3 months – 2 years). Customer Notices will remind you of planned, longer changes.

Detours: planned or unexpected changes because of construction, events, weather, and more. Changes for a planned detour could also be a Travel Advisory.

Passes, Cost, Key Questions

There are many ways to pay for SEPTA, depending on which networks you use and how often you ride. Contactless payment, SEPTA Key cards, which offer Passes for multiple trips as well as Travel Wallet to pay as you go, and cash are all available. Learn more about ways to pay to ride SEPTA .

You can purchase a SEPTA Key card at a fare kiosk or at select retail locations . It costs $4.95 to buy a SEPTA Key card, but this cost is refunded if you register the card at septakey.org .

Different networks have different fares, ranging from $2 (base fare on Bus and Metro) to $10 (maximum fare on Regional Rail). Learn more about Bus and Metro, Regional Rail and SEPTA Access (formerly CCT Connect) pricing .

Yes! SEPTA accepts contactless payment (credit/debit card or Apple/Google/Samsung Pay) for travel on Bus and Metro. If you use the same card, you also get the same transfers you would with a SEPTA Key card. Contactless payment on Regional Rail is coming soon.

SEPTA Regional Rail has fare zones, so the price depends on how far you ride. Just like Bus and Metro, you must tap on when you enter. For Regional Rail, you must also tap off when you exit the platform or station. Some stations have ticket offices, and all trains have conductors on board who can sell you a ticket with cash or credit card. However, there is a discount for paying before you board. Learn more about Regional Rail fare zones .

You can use Contactless payment on Bus and Metro to pay for individual trips as you go. You can also purchase a SEPTA Key card and load it with a 1 or 3-day Convenience or FleX Pass to get discounted bundles of trips. Learn more about SEPTA Key Pass options .

To pay for individual trips as you go, you can use Contactless payment, or purchase a SEPTA Key card and load it with funds on the Travel Wallet. The price per ride and free transfers are the same for both options. Note: Contactless payment is currently available on Bus and Metro, and is coming soon to Regional Rail. Cash is also an option on all networks, but will cost you a little more.

If you use SEPTA every day, check out the Weekly and Monthly pass options available to load onto your SEPTA Key card. You can also tap to pay for individual trips as you go, either with the Travel Wallet option on your SEPTA Key card, or Contactless payment. SEPTA also offers Partner discount programs for employers and schools .

If you have registered your SEPTA Key card, you can get it replaced at no charge and your old funds and passes will be transferred to your new card. Learn more about how to report lost/stolen/defective cards .

The SEPTA Key card is designed to be used by one person. However, you can register it and enable a multi-rider feature that allows up to five riders to use a single Key card.

Yes! Free and discounted pass options are available for students K-12 , university students , seniors and riders with disabilities .

SEPTA’s Key Advantage UPass is a universal transportation benefit program which offers colleges and universities the ability to purchase deeply discounted All-Access passes for students. Passes are purchased electronically and loaded onto participants’ Key cards. The monthly retail value of this pass is $204.00. Through UPass, participants receive up to an 80% discount on their passes. Learn more here .

SEPTA’s Key Semester Pass is an opt-in transportation benefit program which offers discounted semester fare products to colleges and universities to load onto their students’ Key cards. Learn more here .

Learn more about the SEPTA Key Partner programs here .

The SEPTA Key Advantage program allows employers and colleges/universities the ability to purchase deeply discounted All-Access Passes for employees and students.

SEPTA also offers a SEPTA Key Commuter program. The opt-in benefit program offers monthly fare products and Travel Wallet for employees and college/university students.

Learn more about the SEPTA Key Partner Programs here .

If your card is lost or stolen, call SEPTA Key Customer Service at 855-567-3782. Customer Service can help you from 8 am to 5 pm.

Replacement cards cost $5.00 for the first card and $25.00 for every card after that. Mail the fee to the address below and a new card will be sent by mail.

SEPTA P.O. Box 824833 Philadelphia, PA 19182-4833

Website Feedback

Help us provide a great online experience by reporting issues and sharing ideas for improvements.

Send Feedback

Thank you for visiting our newly redesigned beta website. SEPTA is excited for the future launch of this project and improving your transit experience. We invite you to click around, plan a trip, and provide some feedback using this link. Survey participation helps us identify and fix areas of concern prior to the launch of the official website.

Please note, this site is still in the beta phase; continue to refer to SEPTA.org for the most up to date information, accurate schedules and active alerts & advisories.

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Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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• (215) 580-7800 Phone
• (215) 580-7853 TDD/TTY

1234 Market Street | Philadelphia PA 19107

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How to Ride the Septa Regional Rail: A Step-by-Step Guide

Riding the SEPTA Regional Rail is a convenient way to get around the Philadelphia area. It’s a commuter train system that connects the city to its suburbs and neighboring towns. The system is pretty straightforward to use, but there are a few things to keep in mind. Let’s get you on board and riding like a pro in no time!

Step by Step Tutorial: How to Ride the Septa Regional Rail

Before we dive into the steps, it’s important to note that following this tutorial will help you understand the process of riding the SEPTA Regional Rail, from planning your trip to arriving at your destination.

Step 1: Plan Your Trip

Decide where you are starting from and where you want to go.

SEPTA’s Regional Rail has multiple lines that run through different parts of the city and beyond. Check the SEPTA website or use a transit app to find the schedule for your desired route. Consider the time you want to travel and if you’ll need to transfer lines to reach your destination.

Step 2: Purchase Your Ticket

Buy a ticket before boarding the train.

You can buy tickets at the station from a ticket booth, vending machine, or on the SEPTA Key card, which is a reloadable fare card. Prices vary depending on your destination, so make sure to get the right ticket. If you’re in a pinch, you can also buy a ticket on the train from the conductor, but it will cost a bit more.

Step 3: Board the Train

Wait for your train at the designated platform and board when it arrives.

Make sure you’re on the correct platform for your train’s direction. When the train pulls up, let passengers off before you board. Find a seat or hold onto a rail if it’s crowded. Keep your ticket handy as the conductor will come around to check it.

Step 4: Enjoy the Ride

Relax and keep track of the stops.

Regional Rail trains have overhead screens or announcements that tell you the next stop. Pay attention so you know when to get ready to disembark. If you’re unsure, don’t hesitate to ask a fellow passenger or the conductor.

Step 5: Exit the Train

Gather your belongings and exit the train when it stops at your destination.

As you approach your stop, get ready to leave by gathering your things. When the train comes to a complete stop and the doors open, exit carefully. If you have a paper ticket, you might need to show it or deposit it as you leave the station.

After you complete the steps outlined above, you’ll arrive at your destination, having successfully navigated the SEPTA Regional Rail system. Whether you’re commuting to work, exploring the city, or visiting friends, you’ll find this mode of transportation efficient and user-friendly.

Tips for Riding the Septa Regional Rail

• If you’re going to be riding regularly, consider getting a SEPTA Key card for convenience.
• During peak hours, trains can get crowded, so be prepared to stand if necessary.
• Always check the schedule ahead of time, as there can be delays or changes.
• Keep an eye on your belongings, especially during busy times.
• If you’re traveling to the airport, make sure you’re on the correct Airport Line train, as not all trains stop at all terminals.

Frequently Asked Questions

How do i know which line to take.

Check the SEPTA maps and schedules online or at the station to find the line that serves your destination.

Each line is color-coded and named after its final destination, making it easier to find the right one. If you’re unsure, ask a SEPTA employee or look for information boards at the station.

Can I use a credit card to buy a ticket?

Yes, you can use a credit card at ticket vending machines or ticket counters.

Most stations are equipped with modern vending machines that accept credit cards, and ticket counters will also process credit card transactions.

Is there Wi-Fi on the trains?

No, SEPTA Regional Rail trains do not offer Wi-Fi.

While this might be a bummer for some, it’s a good opportunity to disconnect from the digital world for a bit or use your mobile data if necessary.

Are the trains accessible for people with disabilities?

Yes, SEPTA trains and stations are designed to be accessible.

Look for the wheelchair symbol on station maps and trains for accessible entrances and seating. If you need assistance, SEPTA staff are trained to help.

What if I lose something on the train?

Contact SEPTA’s Lost and Found department as soon as possible.

It’s a good idea to clearly label your belongings with your contact information in case they do get lost. SEPTA’s Lost and Found can be reached by phone or online through their website.

• Plan your trip by checking schedules and determining your route.
• Purchase your ticket before boarding or on the train.
• Board the correct train and find a seat.
• Enjoy the ride, keeping track of stops.
• Exit the train at your destination.

Riding the SEPTA Regional Rail is a piece of cake once you get the hang of it. It’s a reliable and efficient way to travel around the Philadelphia area, whether you’re a local or a visitor. With this guide, you’re well on your way to mastering the ins and outs of the system. Remember, the key to a smooth ride is planning, staying alert, and being courteous to your fellow riders. So next time you need to get from point A to point B, consider taking SEPTA and enjoy the journey. Safe travels!

Matt Jacobs has been working as an IT consultant for small businesses since receiving his Master’s degree in 2003. While he still does some consulting work, his primary focus now is on creating technology support content for SupportYourTech.com.

His work can be found on many websites and focuses on topics such as Microsoft Office, Apple devices, Android devices, Photoshop, and more.

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Ways to pay.

SEPTA Key is a reloadable, contactless chip card with options to load period passes and/or load funds for seamless travel. The card costs $4.95, but when you register it at  septakey.org , the card’s cost is refunded to your card’s travel wallet for spending on future travel. Card must be registered within 30 days of purchase. Limit two rebates per account.

Key cards can be purchased from SEPTA Sales Offices, Station Fare Kiosks or from retailers located throughout the service area.

Cards can be loaded via any sales venue including Fare Kiosks located at stations. Kiosks accept cash, credit, debit, Apple Pay, Google Pay, and Samsung Pay.

• Accepted on all SEPTA services
• Integrated with several fare products, pass programs and features including SEPTA Key multi-rider
• May be reloaded online to save time; auto-reloading is available.
• Qualifies customers for discounts from area businesses and venues.

The SEPTA Key card can be loaded with Daily, Weekly or Monthly Passes and/or funds stored to the Travel Wallet portion of the card.

Commuter Passes

• Multiple pass types available
• Best value for customers traveling frequently
• Potential employer subsidy or federal tax benefits

Travel Wallet

• Charged on a per trip basis
• Trips offered at best price
• May include free transfers on transit

Quick Trip Ticket – Transit/Metro

Customers at Metro stations may purchase a Quick Trip ticket, from Fare Kiosks, for a single one-way ride on the Broad Street Line [B], Market-Frankford Line [L], Norristown High Speed Line [M] and select Trolley lines. Transit Quick Trips are not valid for bus rides. SEPTA recommends that customers simply use a contactless bankcard to travel, eliminating the need for a Quick Trip ticket and adding additional travel privileges. Quick Trips are available from station Fare Kiosks and are valid on the day purchased until 2 am the following day. Customers attending events in the Sports Complex area are encouraged to purchase a Quick Trip for their return trip prior to the event. Free transfers are not available with Quick Trip. 

Quick Trip Ticket – Regional Rail

Inbound trips towards Center City Philadelphia:  Any customer, at any time, may purchase a Quick Trip ticket from Conductors aboard trains. Both cash and bankcards are accepted for purchase and no pre-planning or reservation is needed. Simply board and pay for your fare while traveling. The conductor will issue a Quick Trip, needed to exit Center City Philadelphia Stations (valid 2 hours from time of purchase). Outbound trips from Center City Philadelphia:  Customers without a fare must purchase a Quick Trip from a Fare Kiosk or Sales Office, valid for one station entry any time on date of purchase. This applies to Temple, Jefferson, Suburban, William H. Gray III 30 th  Street and Penn Medicine Regional Rail stations. To ensure the lowest fare, SEPTA recommends the purchase of a Key card from the Fare Kiosk or Sales Office.

SEPTA accepts cash for travel on any of its services. Exact fare is required for transit trips.  

Contactless

SEPTA accepts contactless payment (credit/debit card or Apple/Google/Samsung Pay) for travel on bus and Metro (Broad Street Line [B], Market-Frankford Line [L], Norristown High Speed Line [M] & Trolley). 

SEPTA Key Tix

SEPTA Key Tix is the new and convenient way to pay for transit using your smartphone! Riders can use SEPTA Key Tix for Bus and Metro. For more information, click the links below. How to use SEPTA Key Tix SEPTA Key Tix: How To Guide

PATCO Freedom Share Card as Fare

PATCO customers traveling to Philadelphia from New Jersey can use their PATCO Freedom Share card for travel on SEPTA Metro and buses for $2 per trip. This includes all SEPTA service except Regional Rail. Cards must be purchased from PATCO in advance and preloaded with funds. Visit the PATCO Freedom Share Card site for more details.

Amtrak Tickets as Fare

Amtrak paper tickets and e-Tickets, purchased for the same date of travel and presented for inspection, will be accepted as a fare to ride on Regional Rail trains between William H. Gray III 30th Street Station, Suburban Station and Jefferson Station.

Customers with e-Ticket confirmations should present their personal device (iPad, laptop computer, smart phone, etc.) to the barcode reader located at the faregate and to the conductor on the train for visual confirmation. Mobile app users must add the e-Ticket to their mobile wallet (Apple Wallet, Google Wallet, Samsung Wallet, etc.) before scanning.

NJ Transit Tickets as Fare

NJ Transit paper tickets and mobile tickets valid for travel on SEPTA, purchased for the same date of travel and presented for inspection, will be accepted as a fare to ride on Regional Rail trains to a station within the designated ticket area. SEPTA tickets sold by NJ Transit include an intermediate ticket valid on a branch for travel between New Jersey towards but not entering the CCP zone, a ticket valid to travel to a CCP Zone Station, and a ticket through the CCP Zone to another station.

Our Customer Service Center answers common questions about fares, passes, rider discounts, routes, services, advisories, and more.

Website Feedback

Help us provide a great online experience by reporting issues and sharing ideas for improvements.

Send Feedback

Thank you for visiting our newly redesigned beta website. SEPTA is excited for the future launch of this project and improving your transit experience. We invite you to click around, plan a trip, and provide some feedback using this link. Survey participation helps us identify and fix areas of concern prior to the launch of the official website.

Please note, this site is still in the beta phase; continue to refer to SEPTA.org for the most up to date information, accurate schedules and active alerts & advisories.