patient journey partner job description

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• Published: 04 December 2019

“Patient Journeys”: improving care by patient involvement

• Matt Bolz-Johnson 1 ,
• Jelena Meek 2 &
• Nicoline Hoogerbrugge 2  

European Journal of Human Genetics volume  28 ,  pages 141–143 ( 2020 ) Cite this article

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• Cancer genetics
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• Health policy

“I will not be ashamed to say ‘ I don’t know’ , nor will I fail to call in my colleagues…”. For centuries this quotation from the Hippocratic oath, has been taken by medical doctors. But what if there are no other healthcare professionals to call in, and the person with the most experience of the disease is sitting right in front of you: ‘ your patient ’.

This scenario is uncomfortably common for patients living with a rare disease when seeking out health care. They are fraught by many hurdles along their health care pathway. From diagnosis to treatment and follow-up, their healthcare pathway is defined by a fog of uncertainties, lack of effective treatments and a multitude of dead-ends. This is the prevailing situation for many because for rare diseases expertise is limited and knowledge is scarce. Currently different initiatives to involve patients in developing clinical guidelines have been taken [ 1 ], however there is no common method that successfully integrates their experience and needs of living with a rare disease into development of healthcare services.

Even though listening to the expertise of a single patient is valuable and important, this will not resolve the uncertainties most rare disease patients are currently facing. To improve care for rare diseases we must draw on all the available knowledge, both from professional experts and patients, in order to improve care for every single patient in the world.

Patient experience and satisfaction have been demonstrated to be the single most important aspect in assessing the quality of healthcare [ 2 ], and has even been shown to be a predictor of survival rates [ 3 ]. Studies have evidenced that patient involvement in the design, evaluation and designation of healthcare services, improves the relevance and quality of the services, as well as improves their ability to meet patient needs [ 4 , 5 , 6 ]. Essentially, to be able to involve patients, the hurdles in communication and initial preconceptions between medical doctors and their patients need to be resolved [ 7 ].

To tackle the current hurdles in complex or rare diseases, European Reference Networks (ERN) have been implemented since March 2017. The goal of these networks is to connect experts across Europe, harnessing their collective experience and expertise, facilitating the knowledge to travel instead of the patient. ERN GENTURIS is the Network leading on genetic tumour risk syndromes (genturis), which are inherited disorders which strongly predispose to the development of tumours [ 8 ]. They share similar challenges: delay in diagnosis, lack of cancer prevention for patients and healthy relatives, and therapeutic. To overcome the hurdles every patient faces, ERN GENTURIS ( www.genturis.eu ) has developed an innovative visual approach for patient input into the Network, to share their expertise and experience: “Patient Journeys” (Fig.  1 ).

Example of a Patient Journey: PTEN Hamartoma Tumour Syndrome (also called Cowden Syndrome), including legend page ( www.genturis.eu )

The “Patient Journey” seeks to identify the needs that are common for all ‘ genturis syndromes ’, and those that are specific to individual syndromes. To achieve this, patient representatives completed a mapping exercise of the needs of each rare inherited syndrome they represent, across the different stages of the Patient Journey. The “Patient Journey” connects professional expert guidelines—with foreseen medical interventions, screening, treatment—with patient needs –both medical and psychological. Each “Patient Journey” is divided in several stages that are considered inherent to the specific disease. Each stage in the journey is referenced under three levels: clinical presentation, challenges and needs identified by patients, and their goal to improve care. The final Patient Journey is reviewed by both patients and professional experts. By visualizing this in a comprehensive manner, patients and their caregivers are able to discuss the individual needs of the patient, while keeping in mind the expertise of both professional and patient leads. Together they seek to achieve the same goal: improving care for every patient with a genetic tumour risk syndrome.

The Patient Journeys encourage experts to look into national guidelines. In addition, they identify a great need for evidence-based European guidelines, facilitating equal care to all rare patients. ERN GENTURIS has already developed Patient Journeys for the following rare diseases ( www.genturis.eu ):

PTEN hamartoma tumour syndrome (PHTS) (Fig.  1 )

Hereditary breast and ovarian cancer (HBOC)

Lynch syndrome

Neurofibromatosis Type 1

Neurofibromatosis Type 2

Schwannomatosis

A “Patient Journey” is a personal testimony that reflects the needs of patients in two key reference documents—an accessible visual overview, supported by a detailed information matrix. The journey shows in a comprehensive way the goals that are recognized by both patients and clinical experts. Therefore, it can be used by both these parties to explain the clinical pathway: professional experts can explain to newly identified patients how the clinical pathway generally looks like, whereas their patients can identify their specific needs within these pathways. Moreover, the Patient Journeys could serve as a guide for patients who may want to write, in collaboration with local clinicians, diaries of their journeys. Subsequently, these clinical diaries can be discussed with the clinician and patient representatives. Professionals coming across medical obstacles during the patient journey can contact professional experts in the ERN GENTURIS, while patients can contact the expert patient representatives from this ERN ( www.genturis.eu ). Finally, the “Patient Journeys” will be valuable in sharing knowledge with the clinical community as a whole.

Our aim is that medical doctors confronted with rare diseases, by using Patient Journeys, can also rely on the knowledge of the much broader community of expert professionals and expert patients.

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Acknowledgements

This work is generated within the European Reference Network on Genetic Tumour Risk Syndromes – FPA No. 739547. The authors thank all ERN GENTURIS Members and patient representatives for their work on the Patient Journeys (see www.genturis.eu ).

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SquareRootThinking and EURORDIS – Rare Diseases Europe, Paris, France

Matt Bolz-Johnson

Human Genetics, Radboud University Medical Center, Nijmegen, The Netherlands

Jelena Meek & Nicoline Hoogerbrugge

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Correspondence to Nicoline Hoogerbrugge .

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Bolz-Johnson, M., Meek, J. & Hoogerbrugge, N. “Patient Journeys”: improving care by patient involvement. Eur J Hum Genet 28 , 141–143 (2020). https://doi.org/10.1038/s41431-019-0555-6

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Received : 07 August 2019

Revised : 04 October 2019

Accepted : 01 November 2019

Published : 04 December 2019

Issue Date : February 2020

DOI : https://doi.org/10.1038/s41431-019-0555-6

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Patient Journey Partner

Roche kosovo.

• e: [email protected]

The Position At Roche, we believe it’s critical to deliver medical solutions now – even as we develop innovations for the future. We are passionate about transforming patients’ lives and we are fearless in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Who is the Patient Journey Partner?

? Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.

? The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating, and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem, and the organization, faster.

? The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders in a given therapeutic or disease area, gaining a deep understanding of their needs to connect Roche’s capabilities to co-create meaningful solutions.

? This role is locally embedded in the ecosystem, working as a function-agnostic role

What will be the Patient Journey Partner's responsibilities?

? The PJP is a senior-level role within the affiliate, who has decision-making authority to request resources of Roche based on the current DoA of Roche Kosovo (both within the affiliate and broader network) in order to have an improved impact on the patient journey

? The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science, and knowledge to the ecosystem.

? Acts as a trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.

? Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.

? Stewards Roche’s products through their lifecycle and supports their appropriate use (without any treatment liability and off-label communication), which includes sharing their merits with HCPs in a truthful and balanced manner.

? By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.

? The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.

? Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products, and services.

Skills and Experience:

? System thinker and deep listener

? Excellent stakeholder engagement skills including partnering with TAE's and organizations are required.

? Experience leading a cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.

? Strong business acumen with desired expertise in commercialization, medical, and customer experience excellence

? Able to understand and leverage digital means and tools is desired

? Deep experience in agile ways of working is desired

? Fluent in the local language. Proficient in English to collaborate internally across the broader Roche enterprise is highly desired

? Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.

? Broad understanding of Roche’s present portfolio and future pipeline, such that they can work on future-based solutions

? Robust understanding of medical affairs strategies and tactics including clinical research

Mindset & Behavior:

A PJP demonstrates personal purpose around improving the patient journey, as well as a strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring the best possible outcomes to both the local health environment and more broadly, across Roche globally.

Qualifications and Experience:

? You have a university degree in Medical (Medicine, Pharmacy, Dentistry) and you have significant experience in the pharmaceutical/ biotechnology industry in commercial, medical or access leadership roles, or multidisciplinary experience (minimum of three years professional experience in relevant roles)

? You have a very strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)

? You have a growth mindset and you are able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others

? You possess good communication skills, teamwork, can-do attitude

Should you answer the above challenges and requirements with YES then this is the right position for you!

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Apply here  Patient Journey Partner (Contractor)

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Roche – Patient Journey Partner.

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The Patient Journey Partner (PJP)  is  a critical role  which reports to the General Manager, Roche East Africa. 

The focus for the role would be to partner closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions for the patient.

The PJP is an empowered leader and the primary point of contact for Healthcare professionals with the accountability of turning upside down the role Roche plays in the Kenyan/ East African healthcare system – from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption for better patient outcomes. 

Responsibilities include:

• The Patient Journey Partner focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
• Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
• Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
• The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and Healthcare System Partners (HSPs)
• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

Impact measured by:

• Contribution to affiliate/regional business objectives, Affiliate/regional business growth and increased patient access across East Africa.
• Delivery of key initiatives that result in changes to affiliate and regional practices leading to greater access  for patients across East Africa  within agreed timelines
• Development of key relationships within the East African healthcare ecosystem to shape healthcare delivery.

Experience Needed:

• University degree in life sciences (MD, Biology, Biochemistry and other related fields), Business Administration or Economics is required. Having an MBA or a relevant masters degree  is a plus.
• Has significant commercial experience  and a track record of driving access to healthcare for patients.  
• Has excellent stakeholder engagement skills including partnering with Therapeutic Areas Experts  and  Patient Advocacy groups. 
• Experienced in formulating cross-functional strategies, orchestrating and leading  cross-functional teams to attain desired outcomes. 
• Strong entrepreneurial mindset with outstanding partnering capabilities, listens deeply, critically analyzes and asks questions to better understand the needs of the patient.
• Has a proven track record of boldly acting on key decisions and opportunities, boldly stopping any activity that is not adding value and challenging paradigms to ensure they ultimately deliver value to the patients.
• Previous experience in the life science industry with deep expertise in Oncology, neuroscience, ophthalmology or hematology is an added advantage

CLICK HERE TO APPLY

Posted until 2021/12/06

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Patient Journey Partner - VISMIN

Roche (Philippines) Inc. Santa Ana, Manila City, Metro Manila

Posted April 10, 2024

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Patient Journey Partner (PJP) is at the center of the new Roche organization, reiterating our new and evolved role in society - from mostly offering world-class medicines towards much more partnering, innovating and leading health system transformation. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organization, faster.

This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs) who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have an improved impact on the patient journey.

Key Responsibilities:

This is a field based role will cover VISMIN and will:

• Act as a trusted partner and is the primary point of contact for HCPs and medical societies in hospital institutions to partner with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value to patients and the community.
• Focus on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients. Also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem. Generates insights from regular market and HCP engagements, including customer visits, market and data analytics, to identify gaps and opportunities, to translate to solutions.
• Steward Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
• Act as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem by overseeing the patient journey in its entirety. Works with key stakeholders to unlock possibilities for patients across the best solutions (i.e. Roche products and treatments, One Roche integrated solutions, accessibility and availability of products, PSPs, among others).
• Be empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and HSPs, Quality, Supply Chain, Finance, etc.
• Be accountable on delivering outcomes in therapeutic areas within the ecosystem.

Who You Are:

You are a system thinker with excellent stakeholder engagement skills including partnering with TAEs (Therapy Area Experts), PAGs (Patient Advocacy Groups), Medical Societies and private organizations is highly desired.

• You have healthcare professional qualification and/or university degree (life sciences) with practical understanding of digital innovation methodologies. An advanced degree in Life Sciences and/or MBA is a plus.
• Experience in both formulating cross functional strategies and orchestrating cross-functional teams is highly desired
• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
• Strong capabilities in understanding and mapping patient journeys and related treatments in Ophthalmology area (preferred), enabling engagement at the specialist level.

The selected candidate is expected to be based in Cebu to fulfill their area assignment and capitalize on potential opportunities. This field-based role is exclusively available to candidates who possess full eligibility to live and work in the Philippines.

Listen to our PJP's career journey at:

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Roche (Philippines) Inc.

As an innovation-driven global healthcare leader focused on diagnostics and pharmaceuticals, Roche aims to make a real difference in people's lives by providing products and services for the prevention, diagnosis... (More)

Immediately Hiring

Patient Journey Partner

3 weeks ago

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As a Patient Journey Partner in our Customer Engagement chapter, you will have the opportunity to influence and create meaningful connections with stakeholders by fostering a sense of trust and partnership in our Oncology landscape. Your curiosity and passion for networking will fuel your ability to understand the needs & priorities of our customers while enabling you to forge strong relationships and unlock new opportunities for collaboration and innovation.

This field based role will cover the following provinces: Alberta, Saskatchewan & Manitoba.

The Opportunity

Serve as the trusted and primary point of contact between stakeholders and Roche Ensure appropriate use of Roche's products, sharing benefits and risks with Health Care Practitioners in a truthful and balanced manner Collaborate with cross-functional colleagues to prioritize and plan account activities based on team priorities Partner across functions to address stakeholder needs, prioritize solutions, and evaluate progress Implement an omnichannel approach to engage stakeholders with Roche's offerings Participate in a peer-to-peer coaching and mentorship model within self-organizing teams Embrace self-directed learning and experiential growth as part of the working culture.

Who you are

University degree in scientific, economic, or business field You bring 7+ years' of experience in life sciences or healthcare sector in Oncology Proven ability to build strong relationships with external stakeholders and deliver tailored solutions Understanding of fast-paced, competitive market dynamics and the Canadian healthcare system Expertise in stakeholder engagement and partnering, including leading cross-functional teams and leveraging digital tools for improved stakeholder experience.

Advanced degree

Relocation benefits are not available for this posting.

Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche's truly innovative culture.

As of January 4, 2022, Roche requires all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. This requirement is a condition of employment at Roche that applies regardless of whether the position is on a Roche campus or remotely. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and / or adaptation measures regarding this vaccination requirement.

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Patient Partner skills for your resume and career

Having the right hard skills is crucial for a patient partner. According to the data, patient partners should have skills such as "patients," "epic," "pre-register," "cpr," and "hipaa." These skills are technical and specific to being a patient partner. For example, patient partners must be familiar with software like Epic for managing patient information. They must also be able to perform important medical procedures like drawing blood and catheterization. Patient partners must also be well-versed in patient safety protocols and procedures.

Soft skills are just as important for a patient partner. They must possess excellent customer service skills, be able to handle emergency situations, and be able to communicate effectively. They must also be able to work well in a team and provide emotional support for patients. They must be able to collect and document accurate data and provide clear information to patients. These soft skills are crucial for providing excellent patient care and ensuring patients are satisfied with their care.

15 patient partner skills for your resume and career

1. patients.

Patients are individuals receiving medical care or treatment. Patient partners use patients in various ways, such as providing administrative support for nursing staff regarding patient data, coordinating meetings with sickle cell patients, and ensuring patients receive high-quality care and services. They also assist with personal care, transport patients, and provide companionship and safety for psychiatric patients. They communicate with nurses and dynamic schedulers on behalf of patients, aid with daily living activities, and ensure patients' readiness for transport and procedures.

• Provided administrative support for nursing staff including patient data inputs using EPIC database, relative to care and treatment of patients.
• Enter data and coordinate meetings with sickle cell patients and parents along with the sickle cell clinic doctor staff.

Epic is an electronic health record system used by healthcare providers to manage patient information. Patient partners use Epic to update patient demographics, schedule appointments, and manage medical records.

• Updated patient demographics within the Loyola Health System database using the EPIC system
• Utilized the scheduling software EPIC to perform a variety of actions including scheduling, cancelling, and rescheduling.

CPR is a life-saving technique used to restore breathing and blood flow in case of cardiac arrest or respiratory distress. Patient partners use CPR to assist healthcare professionals in emergency situations. They may maintain access databases for pharmacists and technicians, including their CPR certifications, and provide support for patients in crisis, including administering CPR. They may also receive training in taking vital signs and re-certifying for CPR and AED use.

• Maintained access data base for Pharmacists and technicians licenses, pharmaceutical certifications, CPR certification and continuing education curriculum.
• Provided support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.

HIPAA is the Health Insurance Portability and Accountability Act of 1996, a federal law that sets national standards for protecting the privacy and security of patients' medical records. Patient partners use HIPAA to enroll patients for receiving medications by obtaining insurance, medical history, and authorizations. They also maintain customer/patient confidentiality according to HIPAA and company standards and office policies.

• Enrolled patients for receiving medications by obtaining insurance, medical history and authorizations pertaining to HIPAA.
• Maintained customer/patient confidentiality according to HIPAA and company standards and office policies.

HIPAA stands for Health Insurance Portability and Accountability Act. Patient partners use HIPAA to maintain confidentiality in patient/facility affairs and adhere to state and federal guidelines. They support and comply with company confidentiality policies and adhere to all federal HIPAA confidentiality requirements. They also maintain patient/family confidentiality at all times.

• Complied with HIPPA and OSHA protocol guidelines and demonstrated a professional level of confidentiality in regard to all patient/facility affairs
• Maintained strictest confidentiality and adhered to all state and federal HIPPA guidelines and regulations.

6. Emergency Situations

Emergency situations are unexpected events that call for immediate action. Patient partners assist medical and nursing personnel during these situations as directed.

• Assist medical/nursing personnel during emergency situations as directed.

7. Patient Care

Patient care is the prevention, diagnosis, and treatment of illnesses and injuries. Patient partners use patient care in their job by working closely with nursing staff to facilitate quality patient care and satisfaction, identifying opportunities to continually improve patient care and services, and directly providing care such as checking and charting patient vital signs, performing EKG's, and drawing blood. They also communicate between the agency, hospital, and physician to facilitate patient care.

• Worked closely with nursing staff to facilitate quality patient care and satisfaction.
• Key team member providing new methods of enhancing quality patient care.

8. Patient Safety

Patient safety refers to the protection of patients from harm or injury. Patient partners use patient safety by following policy and procedure, implementing performance improvements, and developing action plans. They also train staff in new software to improve patient feedback management.

• Excelled in the ability to follow policy and procedure and provided patient safety.
• Implemented organization-wide performance improvement initiatives to improve quality, patient safety and satisfaction and foster innovation in the workplace.

9. Vital Signs

Vital signs are a set of measurable physiological indicators, such as pulse, blood pressure, temperature, and breathing rate. Patient partners use vital signs to monitor their patients' health status and detect any abnormal conditions. They perform blood glucose monitoring, obtain specimens, and record vital signs on medical records. They also assist with procedures like endoscopy and epidural block, monitoring vital signs to ensure the patient's safety.

• Performed blood glucose monitoring, obtained specimens, weights and vital signs.
• Document vital signs and weights on Admission Database and flowsheet forms.

10. Patient Satisfaction

Patient satisfaction is a measure of how happy patients are with their healthcare experience. Patient partners use patient satisfaction to collaborate with various departments, conduct surveys, and improve service excellence. They do this by resolving grievances and fulfilling requests to ensure a high level of patient satisfaction.

• Collaborate with Patient Customer Relations, Patient Access, Emergency Medical Administration, and Emergency Nursing administration to promote Patient Satisfaction.
• Resolved grievances and fulfilled requests achieving a high level of patient satisfaction while maintaining effectiveness of therapeutic diets.

11. Patient Complaints

Patient complaints are issues or concerns that patients have with their care, treatment, or service. Patient partners use patient complaints to identify areas for improvement and ensure patient satisfaction. They document patient complaints and work with supervisors and managers to resolve them. By addressing patient complaints promptly and effectively, patient partners can improve the overall quality of care for patients.

• Addressed patient complaints head-on and ascertained a resolution.
• Document patient complaints and compliments in approved database.

12. Radiology

Radiology is a medical specialty that uses medical imaging technologies to diagnose and treat diseases. Patient partners use radiology by verifying benefits and obtaining authorization for radiology tests, assisting patients with appointments for various radiology services, and distributing protocols to patients pertaining to radiology exams. They also help coordinate radiology staff meetings and process radiology procedural orders for patients.

• Verified benefits via Passport and obtained authorization, assisted patients with appointments for various radiology testing.
• Register patients for outpatient laboratory and/or radiology services.

13. Primary Care

Primary care is a type of medical service that focuses on the prevention, diagnosis, and treatment of common illnesses and injuries. Patient partners use primary care to make, reschedule, or cancel patient appointments in various medical departments, including primary care, dermatology, ophthalmology, and gastroenterology.

• Work in Primary Care, Dermatology, Ophthalmology and Gastroenterology departments to make, reschedule or cancel patient s appointments.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

• Provide ongoing administrative reports, individual and aggregate, to department heads and administration with respect to customer service evaluations.
• Communicate information with supporting staff to maintain and exceed optimal team performance in order to maintain exceptional customer service and satisfaction.

15. Direct Patient Care

• Participate in QAPI program and hospice-sponsored in-service training; deliver direct patient care as necessary.
• Provided direct patient care/managed patient case load when necessary.

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List of patient partner skills to add to your resume

The most important skills for a patient partner resume and required skills for a patient partner to have include:

• Emergency Situations
• Patient Care
• Patient Safety
• Vital Signs
• Patient Satisfaction
• Patient Complaints
• Primary Care
• Customer Service
• Direct Patient Care
• Patient Demographics
• Patient Rooms
• Glucose Checks
• Insurance Verification

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Patient Partner Related Skills

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• Patient Care Representative Skills
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Patient Partner Related Careers

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Patient Journey Partner

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 3 - 5 years
• Job Field Medical / Healthcare  

Requisition ID: 202112-137968

Job Description

• Roche in Nigeria is seeking a Patient Journey Partner. The Patient Journey Partner role is a new function within Roche, bringing added value to our patients.
• Healthcare in South Africa is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.
• As a Patient Journey Partner (PJP) you will be at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.
• The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.
• This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs).
• It has no profitability, sales objectives or incentives.

Responsibilities

• The PJP has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey
• The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
• Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
• Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.
• The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.
• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

Skills & Experience Sought

• Preferred Qualifications: University degree/NQF 7 (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.
• Preferred Experience: 3 – 5 years experience in the Pharma Industry
• Practical understanding of digital innovation methodologies.
• Excellent stakeholder engagement skills including partnering with Therapeutic Area Experts (TAEs) and organisations (required). Experience partnering with Patient Advocacy Groups (PAGs) is highly desired.
• Proven experience in working in a cross-functional team.
• Strong eye for business with desired expertise in commercialization, medical and customer experience excellence. 
• Experience in agile ways of working.
• Deep knowledge of patient journeys and related treatments in defined disease areas, enabling engagement at the specialist level.
• Broad understanding of Roche’s present portfolio and future pipeline. 
• Robust understanding of medical affairs strategies and tactics including clinical research.

Requirements Your ambition and profile?

• You demonstrate personal purpose in improving the patient journey, as well as a strong passion to bring value and impact to the healthcare ecosystem. Thanks to your system thinking abilities, you oversee patient journeys in their entirety and you leverage shared purposes of stakeholders to co-create solutions within the ecosystem.
• You are a true visionary, defining and embedding the strategy around creating better health outcomes for more patients faster, bringing a strong entrepreneurial mentality with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand).
• You recognize yourself within these skills : Growth mindset, able to learn and unlearn quickly, take risks and experiment; Self-managed and self-directed; Display of integrity in everything; Enabler mindset, leveraging the internal and external networks to create value, knowledge sharing and scaling; Boldly act on key decisions and opportunities and boldly stop any activity that is not adding value.

Method of Application

Note : A full job description will be made available to candidates invited to the interview process.

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Patient Safety Partner

North East Ambulance Service NHS Foundation Trust

The closing date is 04 June 2024

Job summary.

Patient Safety Partner Salary - £100 per full day.

The Patient Safety Partner (PSP) will work closely with the people in the Trust whose job is to keep patients safe. They will act as the patient voice in meetings and help to develop projects and programmes aimed at making a patient's experience of the North East Ambulance Service (NEAS) even better.

The commitment to the role is expected to be one day per month to support NEAS's patient safety programmes. This may be two half days, and will be on a casual basis as agreed between NEAS and the PSP. The PSP will use their lived experience to help us develop our safety programmes in the Trust.

Main duties of the job

The PSP should ensure that the Patient Safety Incident Group and the Patient Safety Group of which they are a member considers and prioritises the service user, patient, carer and family perspective and champions a diversity of views. These two groups meet for 2.5 and 3 hours respectively with an additional hour's reading prior to these meetings.

Further detail on specific roles are provided in individual task descriptions. These include the time commitment for specific roles and frequency of meetings where appropriate. The PSP will need to comply with relevant policies and maintain strict confidentiality in respect to discussions and information where required.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

21 May 2024

£100 a session £100 per full day. 1 day per calendar month.

Working pattern

Flexible working

Reference number

340-PSP-05-24

Job locations

Bernicia House

Newburn Riverside

Job description

Job responsibilities.

Please see the attached Job Description for a list of responsibilities and requirements for this role.

Person Specification

Knowledge,experience.

• Understanding of and broad interest in patient safety
• Experience of championing health improvements; able to be a critical friend
• Interaction with multiple stake holders including NHS staff, voluntary sector, and community groups e.g. Local Councils,
• Ability to understand and evaluate a range of information and evidence.
• Ability to communicate their view and feedback about NHS reports policies and guidelines.
• Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name, employer's website.

https://www.neas.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Safety and Quality Manager

Callum Brown

[email protected]

07483122175

Supporting documents

Privacy notice.

North East Ambulance Service NHS Foundation Trust's privacy notice (opens in a new tab)