manager travel agency job description

Travel Manager Job Description [Updated for 2024]

In the era of global connectivity, the role of travel managers has become increasingly critical.

As the world becomes more interconnected, and business operations expand across borders, the demand for experienced professionals who can plan, execute, and manage travel arrangements grows more intense.

But let’s delve deeper: What’s truly expected from a travel manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the ideal candidate,
• Or simply fascinated by the intricacies of travel management,

You’ve come to the right place.

Today, we present a customizable travel manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Travel Manager Duties and Responsibilities

Travel Managers are responsible for planning, organizing, and implementing travel plans for a corporation or an individual.

They are responsible for cost management, ensuring safety and comfort of the travelers, and making sure all travel operations run smoothly.

They have the following duties and responsibilities:

• Develop and implement corporate travel policies
• Negotiate contracts or rates with travel service providers
• Provide advice on travel documents, insurance, import/export regulations etc.
• Handle credit card programs and charges
• Process T&E reports and handle reimbursements
• Create and maintain relationships with vendors and service providers
• Ensure compliance with company travel policy, procedures, and service quality
• Book transportation, make hotel reservations, and collect payment/fees
• Deal with occurring travel problems, complaints or refunds
• Enter data into our software and maintain T&E records
• Participate in educational opportunities & professional organizations in the travel field
• Stay informed about travel industry trends and best practices

Travel Manager Job Description Template

We are seeking a detail-oriented and organized Travel Manager to join our team.

The Travel Manager responsibilities include managing corporate travel service providers, negotiating contracts and managing relationships with travel suppliers, planning and managing all travel arrangements for the organization, and developing strategies to improve travel programs.

Our ideal candidates have a strong understanding of the travel industry, excellent problem-solving skills, and an ability to negotiate effectively.

Ultimately, the role of the Travel Manager is to ensure all travel arrangements run smoothly and align with the needs and requirements of the company.

Responsibilities

• Develop strategic policies and programs for corporate travel
• Handle and oversee all travel arrangements and operations (air, lodgings etc.)
• Manage relationships with travel agencies and vendors
• Provide advise on travel documents, insurance, import/export regulations etc.
• Ensure compliance in all aspects of travel procedures
• Drive continuous improvement of travel programs

Qualifications

• Proven work experience as a Travel Manager
• Knowledge of international travel regulations, customs and currencies
• Knowledge of T&E reporting and processing
• Working knowledge of MS Office and CTM (corporate travel management) software
• Excellent communication (oral and written) and negotiation skills
• Well-organized and reliable
• An analytical mind with strong business acumen
• Customer-oriented approach
• High school diploma or equivalent; Bachelor’s degree is preferred
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

Additional Information

• Job Title: Travel Manager
• Work Environment: Office setting with options for remote work. Some travel may be required for meetings with travel suppliers.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Travel Manager Do?

Travel Managers are professionals who work for corporations, travel agencies, or as self-employed consultants.

They are responsible for planning, developing, and managing all aspects of travel for organizations or individuals.

They ensure that travel needs, such as accommodation, transportation, and special requirements, are taken care of, in line with the budget and preferences of their clients or organization.

Travel Managers often negotiate contracts with travel service providers, such as airlines, hotels, and car rental companies to secure the best rates and services.

They monitor travel trends and update travel policies accordingly.

They are tasked with handling travel emergencies, resolving travel issues, and ensuring the safety and satisfaction of travelers.

Moreover, they are expected to stay up-to-date with the latest travel advisories, visa requirements, and travel regulations.

Travel Managers may also be responsible for overseeing travel expenditures and ensuring all travel activities comply with company policies and legal regulations.

In some cases, they also have to plan and coordinate travel itineraries for individuals, ensuring a seamless and enjoyable travel experience.

Travel Manager Qualifications and Skills

Travel Managers must possess a wide range of skills and qualifications to effectively manage and execute travel arrangements and itineraries, including:

• Strong organizational skills to manage multiple travel schedules, arrange transportation and accommodation, and ensure all aspects of business travel are taken care of.
• Excellent communication skills for interacting with clients, travel agents, and vendors, as well as addressing any travel-related concerns or inquiries from employees.
• Exceptional negotiation skills to secure the best rates and services from travel suppliers and vendors.
• Understanding of travel regulations, customs and currencies to ensure compliance and advise clients.
• Ability to work under pressure and multitask to handle last-minute changes to travel plans and respond to emergencies.
• Financial acumen to manage budgets, understand cost structures, and achieve cost efficiencies in travel plans.
• Problem-solving skills to swiftly tackle any travel disruptions or conflicts, and find practical and efficient solutions.
• Knowledge of travel software and platforms to book flights, hotels, and car rentals, and to manage travel plans and itineraries.
• Customer service skills to provide high-quality service to clients, understand their needs, and ensure their satisfaction.

Travel Manager Experience Requirements

A Travel Manager typically needs several years of experience in the travel industry or a related field.

Entry-level candidates often start in roles such as Travel Agent, Tour Guide, or Customer Service Representative in a travel agency, where they gain firsthand experience in coordinating travel arrangements and dealing with the common issues that arise.

Those with 2 to 3 years of experience may have developed their skills in communication, problem-solving, and organization.

They may also have gained a solid understanding of travel management software and industry regulations.

Candidates with 3 to 5 years of experience often move into roles such as Senior Travel Consultant or Travel Coordinator, where they hone their skills in negotiating with vendors, overseeing travel budgets, and managing corporate travel policies.

Those with more than 5 years of experience may have significant leadership and managerial experience, along with extensive knowledge of travel industry trends and the ability to build strong relationships with vendors and clients.

Such candidates are often ready to take on the responsibilities of a Travel Manager, such as developing strategic plans for travel, managing a team, and ensuring the company’s travel needs are met efficiently and cost-effectively.

They may also have experience with risk management and emergency response planning, which are critical aspects of this role.

Travel Manager Education and Training Requirements

Travel Managers typically have a bachelor’s degree in travel and tourism, business management, or another related field.

They need a strong understanding of the travel industry, including knowledge of various travel destinations, booking procedures, and travel regulations.

Previous experience in the travel industry or in a managerial role could be beneficial.

Proficiency in a second language can also be an advantage in this global industry.

Some positions, especially those in large corporations or specialized travel agencies, may require Travel Managers to have a master’s degree in tourism management or business administration.

There are various certifications available for Travel Managers, such as the Certified Travel Associate (CTA) or the Certified Travel Counselor (CTC).

These certifications may showcase a Travel Manager’s expertise in the field and commitment to ongoing learning.

Continuing education is also important in this role as travel trends, regulations, and technologies are constantly changing.

Hence, Travel Managers should stay updated through workshops, seminars, and industry conferences.

Travel Manager Salary Expectations

A Travel Manager can expect to earn an average salary of $81,437 (USD) per year.

However, the actual salary can vary based on factors such as professional experience, education, the scale of the employer’s business, and the location of the job.

Travel Manager Job Description FAQs

What skills does a travel manager need.

A Travel Manager should have excellent organizational and planning skills to coordinate various travel arrangements smoothly.

They should have strong negotiation skills to secure the best deals and prices.

Interpersonal and communication skills are also essential to liaise with clients, travel agents, and other service providers.

A good Travel Manager should also have a deep understanding of the travel industry trends, issues, and legal aspects of domestic and international travel.

Do Travel Managers need a degree?

A degree is not mandatory but is often beneficial.

A degree in business administration, hospitality management, or tourism can be particularly useful.

Additionally, many employers prefer candidates with experience in the travel industry or in a similar role.

The most important thing for a Travel Manager is to have a good understanding of travel arrangements, regulations, and cost management.

What should you look for in a Travel Manager resume?

When reviewing a Travel Manager’s resume, look for experience in managing corporate travel, including planning, booking, and coordinating travel arrangements.

They should have experience in negotiating with travel service providers and managing travel budgets.

Also, check for any relevant qualifications or certifications, such as a Certified Travel Associate or Certified Travel Counselor credential.

What qualities make a good Travel Manager?

A good Travel Manager should be detail-oriented and organized, with the ability to handle multiple travel bookings and schedules at once.

They should be good problem solvers, capable of dealing with any travel disruptions or emergencies quickly and efficiently.

Excellent communication skills are also important, as they need to liaise with various stakeholders and service providers.

A good Travel Manager should also have a passion for travel and a thorough understanding of the travel industry.

Is it difficult to hire a Travel Manager?

The difficulty of hiring a Travel Manager can depend on the specific requirements of the role.

For instance, if the position requires extensive travel industry experience or specific language skills, it might be more challenging to find the right candidate.

However, with a clear job description, competitive salary, and benefits package, and by utilizing various recruitment channels, it’s certainly possible to find a qualified and suitable Travel Manager.

And there we have it.

Today, we’ve taken an in-depth journey into the dynamic role of a travel manager .

It’s not just about booking flights.

It’s about orchestrating unforgettable experiences, one destination at a time.

Our travel manager job description template and real-world examples have given you the tools you need to set sail.

But why drop anchor now?

Go the extra mile with our job description generator . It’s your compass to precision-crafted job listings or tailoring your resume to perfection.

Every journey is a part of a larger adventure.

Let’s navigate that future. Together.

Reasons to Become a Travel Manager (Lead Adventure, Earn Money)

How to Become a Travel Manager (Complete Guide)

Disadvantages of Being a Travel Manager (Crisis Conundrums!)

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The Solid Ground: Jobs That Are Immune to Economic Crashes

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Travel agency manager

Travel agency managers work in retail travel outlets, promoting and selling holidays and travel-related products

As a travel agency manager, you may manage a small independent business or a large chain. Some agencies specialise in business travel or offer a detailed knowledge of specific locations or travel products.

Your responsibilities will usually include the daily operational management of the agency, sales targets and development, staffing and financial management.

You'll need to ensure the agency delivers specialist, professional travel advice and offers a good range of competitive travel products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips.

Responsibilities

As a travel agency manager, you'll need to:

• promote and market the business, sometimes to new or niche markets
• manage budgets and maintain statistical and financial records
• sell travel products and tour packages
• source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
• deliver and exceed branch performance and productivity
• take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
• liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
• deal with customer enquiries and aim to meet their expectations
• provide sales reports to head office
• implement alternative and innovative ideas for achieving new business
• oversee the smooth, efficient running of the business
• motivate the sales team to hit and exceed their targets and ensure company profitability
• meet regularly with team leaders to give them sales figures and plan how they approach their work
• meet company directors who advise on strategy and find out about any local issues and future trends
• oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
• organise incentives, bonus schemes and competitions
• deal with disciplinary matters and customer complaints.
• Starting salaries range from £20,000 to £28,000, depending on the company's size, location and market.
• With experience, travel agency managers can earn up to £40,000.
• In senior-level positions, salaries are generally between £40,000 and £50,000.

Salaries vary greatly between agencies, with larger chains normally paying higher rates. You can enhance your earnings through various incentives and performance bonuses. Concessions for personal holidays and travel are also common.

Income figures are intended as a guide only.

Working hours

Working hours typically include a Saturday, which is classed as a normal working day. You'll usually have to coordinate cover over seven days a week, on a five-day day rota system. Part-time work is available.

You may occasionally need to work evenings when attending promotions and conferences.

If the travel agency is located in a call centre, shift work will usually be required.

What to expect

• Jobs are available in most areas of the UK, with major travel agencies having a high street presence. Self-employment or freelance work is an option due to the rise in popularity of online bookings and tailor-made package tours.
• The industry can experience downturns and upturns in equal measure, depending on the economic climate.
• There is an emphasis on meeting sales and productivity targets.
• Uniforms and a smart appearance are required in most organisations.
• There is occasional travel within a working day, plus overseas travel.

Qualifications

Although you don't need a degree, HND or foundation degree to become a travel agency manager, subjects that include travel, business and management modules are useful, particularly if they have a practical work placement.

The following subjects may increase your chances:

• business/marketing/financial management
• business with languages
• human geography
• social/economic/business studies
• travel/tourism/leisure studies.

Employers look for relevant managerial and travel-related experience. It's usual to start in a junior role, such as travel agency clerk or travel consultant, before moving into a management role.

Some of the major travel companies provide graduate training programmes in specific areas of the business. Although you may get placed in a retail travel agency during the training period, ultimately, you'll be working in a specific business function. This tends to be at head office or other relevant locations, even overseas.

Entry into a retail travel agency without a higher education qualification is possible. You'll usually need GCSEs in maths and English, as well as experience in travel and tourism.

Large travel companies such as TUI Group offer travel apprenticeships .

You'll need to have:

• good communication skills
• sales and customer-service skills
• diplomacy and tact
• innovation and energy
• commitment to people management
• the ability to lead and motivate a team
• sound judgement with attention to detail
• competent IT skills
• strong organisational skills
• resilience to cope with long hours and pressure at peak times
• a genuine interest in travel
• an awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.

Work experience

Vacation or temporary work experience in a sales environment, as well as experience of foreign travel (e.g. as part of a gap year or summer placement) will enhance your application. The ability to communicate effectively in different languages is also helpful.

Relevant management experience in other areas of the leisure or tourism industry, such as hotels or airlines, is likely to increase your chances. Specific functional experience, perhaps in a marketing, sales, retail or IT role, is also helpful.

Find out more about the different kinds of work experience and internships that are available.

Most of the brand-name travel agents are owned by a few large groups, made even larger in recent years by high-profile mergers.

However, there are a number of independent agencies, some small and some with branches throughout the UK, and other specialist agencies. Such travel agents may deal with particular destinations or products, for instance, cooking holidays, sports activity breaks or niche locations. Check the list of members on the Association of Independent Tour Operators (AITO) website to get an idea of typical employers.

Online travel bookings play a significant role in the industry and there are job opportunities in all aspects of online travel management. Search for members of the Association of British Travel Agents (ABTA) on their website.

Self-employment is also possible, particularly when providing specialist travel options. The internet has created many opportunities due to demand from people wanting more tailored holidays at the best prices.

TV travel shops are another source of employment, with several of the major travel agencies owning their own satellite and cable TV channels.

Look for job vacancies at:

• Travel Jobs
• Travel Weekly

You can also check websites of travel agencies, companies and tour operators.

Specialist recruitment agencies such as C&M Travel Recruitment and Jane Peirce Travel Recruitment also handle vacancies.

With larger travel companies closing more of their high street shops to cut costs and focus on online sales, there are possibilities for independent travel consultants to fill the gap.

Professional development

Training is mainly on the job, although large companies may provide off-site training, some of which may be residential. Your training may involve travelling abroad or to other parts of the UK and will include training in sales areas such as insurance and online booking systems.

Skills such as payroll can be learned on the job, as can some management skills, like dealing with staff grievances. Training in these areas may be provided as part of the handover from the departing manager.

Continuing professional development (CPD) via training from their travel industry partners is encouraged by ABTA and the Institute of Travel and Tourism (ITT) .

NVQs and SVQs are offered at different levels and include courses relevant to managers or potential managers. There is also a Managing the Travel Business Diploma, provided by the International Air Transportation Association (IATA) .

It's also possible to complete postgraduate study in areas such as leisure and business. Search postgraduate courses in leisure management .

Career prospects

Generally, the role of a travel agency manager offers a lot of scope for variety and progression. It may be necessary to relocate or switch companies in order to achieve this.

In larger companies, it's often possible to move up the management ladder to area manager roles or move into another area of the business such as PR, human resources or marketing.

Typically, as a new entrant, you'll need to gain two-to-three years' experience as a sales consultant before being able to apply for a team leader position and a further two-to-three years' experience before applying for branch management roles.

By specialising in a few chosen destinations, opportunities may arise to relocate or spend time working abroad where you could forge links with travel partners overseas. Alternatively, you could move into education tourism, helping students learn skills and gain knowledge in educational institutions around the world. Alternatively you could teach tourism at an FE college or university.

The experience you gain as a travel agency manager also opens up opportunities in the wider tourism industry including hotels and leisure facilities, airlines and cruise ships.

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What A Business Travel Manager Does

What does a corporate travel manager do.

A look at what makes up a travel manager’s job description

Travel managers play a critical role in the success of a corporate travel program. But the scope of their job reaches far beyond reserving flights, making hotel reservations, and booking car rentals. Travel managers interact with many – if not all – of the stakeholders in a company to make sure the corporate travel program supports business objectives, aligns with company culture, helps retain talent by keeping travelers happy, and much, much more.

Travel managers oversee and administer corporate travel policies and are traditionally tasked with travel expense management, leading vendor and partner contracts, monitoring business travelers’ needs and identifying cost savings. Their work could also involve procurement or working with external partners to get reimbursements for cancelled trips. It takes years of experience to master all of this. Working with a travel management company (TMC), travel managers make sure your travel program and policies meet the needs of your business and travelers.

Download the toolkit to redesign your travel program

Defining and implementing an effective business travel program is no easy task. Business requirements can change quickly, and the travel program must adapt just as fast. The business travel environment can shift unexpectedly, and the travel manager must proactively put travel policies in place to speed the corporate response and safeguard against risk. Effective business travel programs are built on a foundation of:

• Clearly defined travel policies and procedures
• Easy-to-use travel management tools and technologies
• Traveler safety and risk management tools
• Travel optimization programs

The travel manager works with various stakeholders to build and direct that foundation.

Defining travel policies and procedures

Clearly defined travel policies and procedures help rein in costs and promote traveler wellbeing. Consistency in policy definition and enforcement are key. Because business travel maps to business objectives, there are policies and rules in place that we don’t see when we book our leisure travel.

Corporations may have preferred vendors for hotels and car rentals, for instance. Setting limits for travel, accommodation and per diems can be defined for specific regions and countries and take into account cultural differences in various parts of the world. Duty of care policies also take a front seat when it comes to determining your travel policy.

All of this allows an organization to manage costs, measure return on investment and help keep travelers safe. For instance, NASDAQ discovered the benefits of thinking through their travel policy and leading a change in policy and process that benefitted business travelers’ experiences and the bottom line.

Managing all these moving parts is the role of the travel manager. It’s also the reason that many companies work with a TMC like Egencia. Choosing the right TMC is critical to the success of your travel program. You want a partner with the booking tools and technology that will make it easier for you to manage everything from making travel arrangements to refining the specifics of your travel policies. They should be a leader in the travel industry that’s able to help you negotiate the best rates and discounts for all of your business trips.

Using technology to create a better travel experience

The entire travel booking experience has been changed by technology. Your employees are consumers too, and they expect the same seamless, easy-to-use experience when it comes to business travel. The travel program has to serve them the way they want to be served.

For some, that’s on the web. For others, they want to book a business trip with just a few taps on their phones. Some still want to be able to call someone who will take care of things for them. The booking tools you offer employees have to meet their expectations and requirements, as investment firm West Park Management Services discovered when their switch to Egencia propelled them from 11% online adoption to more than 80% in the first month.

And you have to meet those traveler expectations while satisfying all the organization’s needs for travel program compliance. Today’s travel manager has to strike that balance — meeting business travelers’ needs and those of the business.

Fortunately, technology is available to do that. Beyond the very visible apps and websites, technologies like artificial intelligence (AI) are making it easier for travelers to make the best choices that meet their preferences and stay compliant. Egencia customers are using AI every day, even if they don’t know it. Some of the latest travel technology is working in the background to improve experiences and compliance.

Traveler safety and risk management

As a travel manager, you’re responsible for the health and wellbeing of your business travelers. This falls under the definition of duty of care as a legal principle. Companies are legally required to have safety and security measures in place across all business functions, including travel.

When employees travel, the business is still responsible for them. Where are your employees? What is their situation? Do they need help?

Travel managers need business travel tools that allow them to anticipate issues or contact and locate travelers in a time of emergency. In fact, eight out of 10 companies integrate security factors into their travel policy and many companies have prioritized duty of care as a key component of their travel program strategy.

Crisis management is a critical aspect for the travel manager. Taking care of travelers while they’re on the road is one of the key jobs of the travel manager. In an emergency, you need to know where your travelers are and help them get to safety. When everyone books through the Egencia platform, you can access their location with Traveler Tracker .

Optimizing your travel program

Travel managers add value to the organization with travel program optimization through savings, reporting, duty of care and change and expense management. They are expected to advocate for the advantages that business travel creates. This requires understanding the business well enough to show the value of travel on competitive advantage, revenue and employee retention.

Egencia offers a powerful online platform so that travel managers have the tools to perform the analysis to find cost savings and demonstrate ROI. Egencia Analytics Studio gives travel managers visual dashboards with robust drill-down capabilities to analyze their programs and find cost savings. At  NTT Singapore , they use our data tools to monitor travel spend, analyze travel by individuals or business groups and report back to executives with visual reports on any aspect of their travel program. The company gains actionable insights from their travelers data, and their travelers get to enjoy an easy booking experience that meets their needs.

Corporate travel managers lead the journey

Travel directly affects organizational culture and the bottom line. The travel manager guides the program to serve those aims.

From policies and procedures to choosing the right TMC, corporate travel managers play a key role in building successful organizations.

Looking for better business travel solutions? Get in touch with us.

Recommended for you.

Travel agency manager

Description.

Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.

Other titles

The following job titles also refer to travel agency manager:

tourism sales manager travel sales manager tourism agency manager travel call centre manager

Minimum qualifications

Bachelor’s degree is generally required to work as travel agency manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Travel agency manager is a Skill level 3 occupation.

Travel agency manager career path

Similar occupations.

These occupations, although different, require a lot of knowledge and skills similar to travel agency manager.

accommodation manager tour operators manager department store manager hospitality entertainment manager retail department manager

Long term prospects

These occupations require some skills and knowledge of travel agency manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of travel agency manager with a significant experience and/or extensive training.

destination manager tourism product manager hospitality revenue manager tourist animator online sales channel manager

Essential knowledge and skills

Essential knowledge.

This knowledge should be acquired through learning to fulfill the role of travel agency manager.

Tourist resources of a destination for further development : The study of touristic resources in a specific area and its potential for further development of new touristic services and events. Geographical areas relevant to tourism : The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Essential skills and competences

These skills are necessary for the role of travel agency manager.

Comply with food safety and hygiene : Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products. Use global distribution system : Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations. Implement marketing strategies : Implement strategies which aim to promote a specific product or service, using the developed marketing strategies. Oversee travel arrangements : Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering. Set up pricing strategies : Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others. Manage budgets : Plan, monitor and report on the budget. Handle customer complaints : Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery. Monitor financial accounts : Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation. Manage staff : Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff. Prepare travel packages : Make holiday and travel packages ready and arrange, travel, accommodation, logistics and services such as chartered airplanes, taxis, car rental or excursions for clients. Maintain relationship with suppliers : Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation. Recruit employees : Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation. Create annual marketing budget : Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people. Identify customer’s needs : Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. Apply strategic thinking : Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis. Plan digital marketing : Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking. Measure customer feedback : Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service. Supervise crew : Supervise and observe the behaviour of employees. Maximise sales revenues : Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services. Conduct search engine optimisation : Execute optimal marketing research and strategies on search engine processes, also known as search engine marketing (SEM), in order to increase online traffic and website exposure. Coordinate operational activities : Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives. Implement sales strategies : Carry out the plan to gain competitive advantage on the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to. Negotiate supplier arrangements : Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process. Build a network of contacts with suppliers of tourist services : Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services. Motivate staff to reach sales targets : Stimulate your staff to achieve sales goals set by the management. Implement strategic planning : Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies. Seek innovation in current practices : Search for improvements and present innovative solutions, creativity and alternative thinking to develop new technologies, methods or ideas for and answers to work-related problems. Perform market research : Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

Optional knowledge and skills

Optional knowledge.

This knowledge is sometimes, but not always, required for the role of travel agency manager. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of travel agency manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Manage distribution channels : Oversee distribution channels with regards to the requirements of customers. Participate in tourism events : Take part in tourism fairs and exhibitions in order to promote, distribute and negotiate tourism services and packages. Manage online content : Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order. Develop working procedures : Create standardised series of actions of a certain order to support the organisation. Build business relationships : Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives. Train employees : Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings. Perform services in a flexible manner : Adapt service approach when circumstances change.

ISCO group and title

1439 – Services managers not elsewhere classified

• Travel agency manager – ESCO

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Travel Agent Job Description Template

Given how much travel-related research consumers are able to do online, an astute travel agent needs to be a few steps ahead and develop a unique understanding of the industry and how they can provide value for travelers. If your agency is looking to staff up, you will want to write a compelling and targeted job description that encourages the best agents to apply.

This travel agent job description sample can help you create an effective job posting to find well-qualified candidates. You can adjust the details to include the specific job duties and requirements you need for the position. Additionally, feel free to browse our existing travel agent job listings to get more ideas for what you could include.

Travel Agent

[Intro Paragraph] The introductory paragraph is a good place to describe your travel agency and working environment. Using two or three sentences, treat this paragraph like an elevator pitch, explaining what sets you apart from the competition.

Travel Agent Job Responsibilities:

• Meets with clients to determine travel needs, budgets and preferences.
• Sells and coordinates transportation, accommodations, insurance, tours and activities.
• Advises clients regarding destinations, cultures, customs, weather and activities.
• Collects payments, books travel arrangements and pays applicable fees.
• Handles travel issues, conflicts, complaints, cancelations and refunds.
• Builds and maintains relationships with travel and tour vendors.
• Attends travel seminars and conferences.
• Conducts research on destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.

[Work Hours & Benefits] Prospective travel agents will also want to know about your company’s working hours and benefits . Let them know what your typical work hours are and if you offer flexible scheduling options. Travel agents know they’ll be busy ahead of popular travel seasons. It’s also good to list particularly appealing benefits like remote work opportunities, paid parental leave and travel opportunities.

Travel Agent Qualifications/Skills:

• Strong sales and interpersonal skills
• Excellent verbal and written communications skills
• Ability to negotiate effectively
• Excellent knowledge of computer reservation computer programs
• Strong problem-solving skills
• Detail oriented and highly organized
• Strong ability to manage time and prioritize tasks
• Working knowledge of domestic and international travel trends
• Ability to speak languages in addition to English preferred

Education, Experience, and Licensing Requirements:

• Bachelor’s degree in tourism, travel, hospitality, business or related field
• Up to date on applicable state licensing or registration requirements
• Experience working as a travel agent

[Call to Action] An effective travel agent job description also includes a call to action where you encourage candidates to apply and explain the steps to do so. For example, you could have them email their application and other documents to your HR department, or instruct them to click the “apply” button at the top of the job posting.

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It’s harder than ever to stand apart from the crowd and offer truly unique advantages for travelers, which is why you’ll need to ensure your travel agent job description captures the attention of top talent. Once you’re ready, post your job for free on Monster’s popular job board.

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Table of Contents

Responsibilities, requirements, salary ranges for travel agency marketing managers, similar roles to travel agency marketing manager, get more travel agency marketing manager job description inspiration, hire better, more affordable marketers, travel agency marketing manager job description template.

We’re looking for a Travel Agency Marketing Manager to discover our target audience’s pain points and plan advertising strategies in accordance with the data obtained.

You will be responsible for choosing the best advertising channels, creating short- and long-term marketing plans, collaborating with the rest of the Marketing team to discover the best strategy implementation methods, tracking the success of our marketing campaigns, and reporting to the Director of Marketing.

Occasionally, you will organize promotional events and design loyalty programs.

Our ideal Travel Agency Marketing Manager candidate has an educational background in Marketing, Business, or Communications and [x] years of experience working as a Marketing Manager. Experience working in Tourism is a plus.

• Participate in the development of annual marketing strategies
• Choose the best advertising channels for different marketing projects
• Determine project priority and participate in the creation of marketing collateral
• Improve existing marketing strategies by tracking KPIs and adjusting departmental processes accordingly
• Create or assign someone to create supporting documentation for strategy implementation
• Develop a success-tracking system
• Analyze reports from lower-level Managers and present them to the Director of Marketing
• Bachelor’s in Business or Communications
• [x] years of experience in the Marketing industry
• Tourism Marketing experience is preferred
• Experience with CRM (Zoho, LeadSqared, Kapture Travel), booking (PHPTravels, Bookinglayer), accounting (Xero, Travelworks, OnlineInvoices), and tour and itinerary building (Trip Creator, Tourwriter) software
• Communication, interpersonal, and leadership skills

Salaries for Travel Agency Marketing Managers depend on various factors, such as their expertise, educational level, scope of work, and company size and location.

According to Glassdoor , Travel Agency Marketing Managers earn the following amounts across the United States:

If you copy a job description template without tailoring it to the type of employee you need, you’re bound to receive hundreds of applications from unqualified candidates. To save time and money and hire the best Travel Agency Marketing Manager, you should write a detailed job description that includes all the requirements and responsibilities you can think of.

Don’t forget to add the benefits your company offers in your job ads since they can also make or break the deal for some candidates.

A Tourism Marketing Manager is not the same as a Travel Agency Marketing Manager since the former has a broader scope of work and promotes city/state/county tourism.

If you’re not looking for a Travel Agency Marketing Manager or want to expand your team further, check out these similar roles and our job description templates for them:

• Marketing Manager
• Tourism Marketing Manager
• Marketing Campaign Manager
• Marketing Traffic Manager
• Market Development Manager
• Customer Marketing Manager
• Market Research Manager
• Marketing Communications Manager
• Performance Marketing Manager
• Marketing Analytics Manager
• Direct Marketing Manager
• Marketing Operations Manager

If you’re not sure what to include in your Travel Agency Marketing Manager job ad, you can get inspired by looking at ones meant for general Marketing Managers and then add industry-related experience and requirements in yours. Some of the best places to find such job description examples are:

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Corporate Travel Manager Job Description

Corporate travel managers are responsible for planning, developing, and creating a corporate travel policy for a company. Their duties include setting up travel budgets, negotiating rates with travel agencies, monitoring travel activities, and reconciling expenses.

Corporate Travel Manager Job Description Template

We are looking for a dynamic corporate travel manager to join our company. In this role, your duties will include setting up a corporate travel policy, as well as tracking and managing travel expenses. You'll also ensure that the company adheres to all relevant travel regulations and procedures.

To ensure success as a corporate travel manager, you should have exceptional knowledge of best practices in travel management and display analytical prowess. Ultimately, a top-notch corporate travel manager should have excellent communication skills and the ability to manage multiple tasks at once.

Corporate Travel Manager Responsibilities:

• Developing and implementing a corporate travel policy.
• Setting up and organizing a monthly or annual travel budget.
• Negotiating rates, travel deals, and contracts with travel agencies.
• Maintaining a good working relationship with travel service providers and vendors.
• Completing daily travel tasks, such as booking tickets and managing credit card operations.
• Tracking and reconciling travel expenses.
• Recording travel activities to ensure they comply with the company travel policy.
• Providing guidance to employees on travel documents, insurance, and travel laws.
• Updating the company travel policy as needed based on market research and travel regulations.

Corporate Travel Manager Requirements:

• A bachelor's degree in tourism, travel, hospitality, or a similar field.
• At least two years' experience working as a corporate travel manager.
• Excellent knowledge of travel management processes.
• Exceptional managerial skills and proven ability to work with a variety of service providers and staff members.
• Proficiency in financial management.
• Strong computer skills.
• Solid communication and interpersonal skills.

Related Articles:

Travel planner job description, travel agent job description, corporate travel manager interview questions, travel planner interview questions, travel agent interview questions.

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Travel Marketing Manager Job Description

Travel marketing manager duties & responsibilities.

To write an effective travel marketing manager job description, begin by listing detailed duties, responsibilities and expectations. We have included travel marketing manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Marketing Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Travel Marketing Manager

Typically a job would require a certain level of education.

Employers hiring for the travel marketing manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Marketing, Business, Business/Administration, MBA, Hotel and Restaurant Management, Education, Communications, Management, Information Technology, Travel & Tourism

Skills for Travel Marketing Manager

Desired skills for travel marketing manager include:

Desired experience for travel marketing manager includes:

Travel Marketing Manager Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Manage day to day operations for the Origins brands in Travel Retail Worldwide
• Act as the primary contact/point person for Origins Travel Retail Worldwide
• Manage and drive growth of the Travel Retail (Duty Free) channel in various environments, including Airports, Local Market Retail locations & Airlines
• Monitor category performance versus competition
• Responsible for project management of all TR programming with the Marketing, Global Supply Chain, Creative and Distribution teams to ensure programs are on track to meet launch dates
• Develop & maintain skincare assortment, including Inflight
• Cultivate close collaborative relationships with NY, Brand and Regional teams
• Identification for on counter event opportunities with each region and thereafter to provide clear strategy and implementation and sales/activity tracking mechanism
• Oversee the provision of timely updates for launches, promotional collaterals and inventory to sales team to enable close follow-ups in the field
• Promotional support for execution of on-counter and in-store events/promotions to create brand awareness and strengthen brand exposure
• Experience in Ad/digital agency OR Travel industry is preferable
• Formulate and prepare pricing modules, re-bids and oversee analysis
• The incumbent will bring negotiating and influencing skills to the table during internal and external negotiations
• Feedback on launch programs and TR specific programs
• Inventory Issues
• Discuss marketing material/support needs
• Implement and manage Regional on-line presence for the Travel Retail Space
• Leverage and oversee adaptation of regional digital marketing initiatives for TR AM
• Manage all aspects of the “digital supply chain” from asset creation, transcreation, language updates, micro-site content and delivery for TR digital media
• Oversee management of digital and social media marketing calendar
• Manage the deployment of paid media campaigns/digital innovations to accelerate digital execution within Travel Retail
• Measure and report on success of digital media launches and provide insight to best practices in the Region and create benchmarks
• Partner with local interactive agencies, retailers and affiliates to deploy innovations for digital marketing campaigns
• Guide local adaptation of TR communications and social team to increase TR relevant social media reach
• Email Marketing Strategy – Evolve email strategy based on business priorities, taking into account current digital marketing technologies, competitive environment and travel and payment industry trends
• Understand the brands’ overall marketing calendar and map them to specific digital programs and partner with brand marketing teams to plan and roll-out
• Self starter and highly driven individual
• Ability to identify and go after opportunities
• Fast learner and ability to multi-task
• Versatile and adaptable to changes
• Self motivated and passionate about cosmetics and skincare business
• Dual language (English, Mandarin) proficiency due to business requirements with Chinese Retailers
• Work closely with key stakeholders in TLS partnerships and digital marketing, Card product and marketing teams, , GCO and LOBCO to advance program and partner marketing efforts
• Support the Digital Consumer Marketing Director (DCMD) to implement the Digital Travel Retail Strategy across all brands and retailers within the EMEA Region
• Management and implementation of digital campaigns including experiential in-store events, pre-tailing media buys and social media programmes
• Digital Campaigns regionally
• Own and Manage Product Data Management system
• Oversee the production of Digital assets, including localization and adoption, including liaising with regional and global teams
• Managing agency relationships
• Analyse data across a portfolio of websites, the performance of the websites
• Responsible for leading all aspects of new product launch activity, including but not limited to concept generation, COG development, forecasts, creative/packaging, merchandising, and promotional elements in coordination with cross-functional teams
• Create briefs, proposals and strategies to drive engagement with travelling consumers online and own the relationship with the TR Corporate Digital team
• Proficiency in MS Office namely Word, Excel and PowerPoint
• 6-7 years of experience in Online Marketing and/or ecommerce covering APAC region
• Degree qualified in Information Technology or Marketing
• Proven experience with digital acquisition campaigns in always-on environment and demonstrating results with driving incremental improvements
• Candidate should have experience in trend-based marketing
• Strong computer skills required, especially in Excel (pivot tables, v-look up), Word and PowerPoint
• Maintain skincare assortment, including Inflight
• Monitor category performance versus competition from a sales, and social content point of view
• Be part of the team that brainstorms and makes recommendations on how to adjust the TR EL content strategy
• Responsible for the creation of marketing presentations for sales meetings and retailer presentations
• Partner with the Supply Chain (Demand Planning, Lachen Distribution Center, and Global Supply Chain) to secure inventory to support the business needs from forecast to inventory allocation
• Monitor, analyze and provide insights and recommendations on the Origins business utilizing retail sales, gross shipments and market data
• Develop long term strategies and short term tactics to help drive the business
• Works on a variety of special projects as necessary
• Influence and collaborate with the Regional and TR Brands to leverage digital to deliver integrated consumer experiences
• Work with internal and external stakeholders and partners to develop and create marketing assets and executions
• Self-motivated and meticulous with excellent organizational and communication skills
• Able to work with a diverse group of individuals across different regions and cultures and have the ability to multi task
• TA marketing experience over 10 years in the major TA carrier such as AIU, JI, ACE, HS Gen
• Experienced position and responsibility should be “TA Marketing Dept
• Experienced working places in Tokyo and/or Osaka, furnishing broad relationship with the local Travel agencies
• Broad networking with internet providers, assistance company, airline, airport, transportation regulators
• Collaborate with brand teams to create and execute promotional activities
• Lead QA for brand presence in the digital space ensuring alignment within brand equity parameters
• Manage online content and product management systems
• Manage and support the brand assortment and inventory across digital and social channels
• Work with retailer partners and regional marketing teams to create online campaigns
• Support budget optimization through detailed KPI and ROI tracking and analysis
• Support in the development and management of new online channels
• Support in the execution of omnichannel initiatives within the region
• Ensure digital innovation align with trends and maximize business potential with key Retail partners
• Train and engage TR AM in digital education teams
• Strategic thinking capability in product promotion, agency recruit and cost conservative management
• English and PC literacy
• Good capability in quantitative/qualitative activity management and sense of compliance
• Preferable if some work experience includes Fragrance or Beauty
• Candidate must have Digital and Social experience
• Candidate must demonstrate strong interpersonal skills for a collaborative team environment

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• A Bachelor's degree in a related field is required.
• Experience playing baseball at the collegiate or professional level
• Experience coaching baseball in a public or private educational setting
• Proficiency in NCAA rules and regulations is required.
• Basic competency in Microsoft Office for Windows applications (word processing, database, spreadsheet, e-mail, presentation graphics, etc.) is required.
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• Must possess exceptional time management and detail-orientation skills.
• Must possess a valid Texas driver's license and be insurable by UMHB auto insurance carrier.

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International school events and extra-curricular activities coordinator.

Laurus International School of Science

• Based on qualifications and experience

Requirements

• Must currently reside in Japan
• Visa sponsorship available

Description

Position: Events and Extra-Curricular Activities Coordinator Location: Tokyo, Japan School: Laurus International School of Science Reports to: Principal Liases with: Vice Principal and the School Board About Us: Join our vibrant and dynamic international school community in Tokyo, where we pride ourselves on fostering a rich, inclusive, and diverse learning environment. Our commitment to holistic education means we not only excel in academic excellence but also offer a wide range of extra-curricular activities that contribute to the all-round development of our students. Job Description: We are seeking a dedicated and highly organized Extra-Curricular Activities Coordinator to join our team. In this pivotal role, you will be responsible for planning, organizing, and executing all major events during the academic year, including Sports Day, Entrepreneur Fair, STEAM Fair, and more. Additionally, you will coordinate our seasonal school camps, such as Winter School, Summer School, and other exciting programs. This position is ideal for someone who thrives in a collaborative environment and has a passion for enriching students' school experiences beyond the classroom. Key Responsibilities: Plan, coordinate, and oversee the execution of all major school events. Organize and manage seasonal school camps, ensuring a safe, engaging, and educational experience for all participants. Work closely with faculty, staff, and external vendors to ensure smooth event operations. Develop and maintain detailed event timelines, budgets, and logistical plans. Collaborate with teachers and administrative staff to align extra-curricular activities with the school’s educational goals and calendar. Monitor and evaluate the success of events and camps, implementing improvements where necessary. Foster a positive and inclusive atmosphere that encourages student participation in extra-curricular activities. Qualifications: Bachelor’s degree in Education, Event Management, or a related field. Candidates with qualifications in STEM related fields preferred. Previous experience working in an international school setting is highly desirable. Background as a teacher or former teacher is preferred. Exceptional organizational and time-management skills. Strong collaborative skills with the ability to work effectively with diverse teams. Excellent communication and interpersonal skills. A proactive, enthusiastic, and flexible approach to work. What We Offer: Competitive salary and benefits package. A supportive and collaborative working environment. Opportunities for professional development and growth. The chance to make a meaningful impact on the lives of students. Join us in making a difference in our students' lives through engaging and inspiring events and activities. We look forward to welcoming you to our team! Note: Only shortlisted candidates will be contacted.

The above information is a public job ad. This job ad is neither an offer nor a contract.

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