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Get help with travel related issues

Dedicated support team

If you have last-minute changes while traveling, and your company has contracted dedicated support from CWT, please use the contact details which were provided to you by your corporate travel manager. These details normally appear on your itinerary email.

24-hour support

If you have trouble accessing your itinerary, or you don't get a response from the phone that is on your itinerary, you can call one of our 24-hour service centers. ​ ​

Military & Government Travelers

If your travel office is open, call them— this will be fastest.

You can find the number of your travel office in the CWTSatotravel website . Your call will route to our emergency center outside of office hours.

All other travelers

+44 203 353 0952

Middle East & Africa:

+44 203 353 0954

US & Canada:

1-866-361-5078 (This number does not support Military and Government Travel. Please refer to CWTSatotravel website for your dedicated team contact details.)

Latin America

Argentina: +54 11 5128 8495

Brazil: +55 11 3491 2600

Chile: +56 22 374 7730

Colombia: +57 601 323 9729

Mexico:  Contact your service center to be transferred to the after-hours support team

Peru: +51 16 10 1621 ​ ​

Asia Pacific

Australia, New Zealand, Singapore, Hong Kong: +63 2 459 5828

China: 400 887 7076 (within China) / +86 10 5929 3999 (call from overseas)

India: 1800 4190 120 (within India) / 0124 474 7475 (call from overseas)

Indonesia: +62 21 2954 5635

Malaysia: +63 2 459 5832

Philippines: +63 2 8459 5831

Thailand: +44 (0) 203 353 0957 

* A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager. ​ ** If you experience technical issues, please contact our technical support center

How We Are Addressing Service Issues

Our team is continually looking to enhance the traveler experience despite the many obstacles currently present in the travel industry. Over the last several months, we’ve identified and implemented multiple systems to improve our overall client experience to help our travelers get on their way and have a stress-free trip.

First, we recently implemented Call Back Assist across most of our government client base.  Call Back Assist allows a call to remain in our call queue without the traveler needing to remain on hold with us. Many travelers are used to using Call Back Assist technology when they do things like places that have long call queues like airlines or their banks.  The traveler then receives a call back, with a TMC agent already on the line and ready to assist, as soon as their call reaches the front of the call queue. Call Back Assist gives travelers an idea of how far into the queue they are as opposed to waiting on hold for extended periods of time. We understand our travelers are busy, so instead of waiting on hold, they’re able to go about their day, whether that’s continuing to do work-related tasks or simply spending time with their family.

We have also introduced a Live Chat feature, which we continue to expand the available functionality. With Live Chat, travelers can interact with our team without needing to place a phone call and sit on hold. Visit our chat portal here to utilize the chat function. Additionally, we’ve introduced automation where travelers can resolve their own issues, such as a charge card decline due to an invalid expiration date or too low a credit limit without needing to contact us at all.

We understand that sometimes the traveler experience can be frustrating and stressful. Our team is continually working behind the scenes to make your travel experience as stress-free as possible.

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CWTSatoTravel, the U.S. military and government division of CWT, is the nation's leading provider of travel management and fulfillment services to the U.S. government.

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CWT Travel Essentials

Use this tool to understand visa, passport, COVID-19 testing, and other regulations in your destination country. Make informed and timely decisions based on factors including trip origin, destination, travel dates, traveler nationality and current restrictions delivered in a simple format. Please view important disclaimer information below.

Please click each restriction tile for further information and details.

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This tool provides information from a third party supplier for which CWT is not responsible. By using the tool, you have agreed (a) you are solely responsible for confirming the accuracy, suitability, and consequences of using the information provided through the tool and (b) to CWT’s website terms of use . If you do not agree, do not use the tool.

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CWTSato To Go 4+

• 3.9 • 1.4K Ratings

iPhone Screenshots

Description.

Save time and avoid travel surprises with CWTSato To Go™: The smart app for U.S. government travel. Available for CWTSatoTravel U.S. government travelers. Register using your official email address, and check with your organization’s travel management team regarding auto-trip synchronization. Trips will only sync automatically if your government agency has approved this feature Whether you are a road warrior or an occasional traveler, CWTSato To Go keeps you organized, connected and informed while on the move. The app, powered by WorldMate, puts you in control of your travel plans with problem-solving tools and vital services, including itineraries, flight alerts and mobile check-in. Available exclusively to military and civilian government travelers of CWTSatoTravel clients worldwide, including E2 Solutions customers, CWTSato To Go is the only travel app you need. Save time and money with complimentary premium services and features: • Flight notifications, including delays, cancellations and gate changes, are pushed to your device automatically. • Real-time flight status integrates into your trip. • Check in with more than 250 airlines worldwide. • Sync your trips with your calendar. • Search for alternative flight schedules. • Input and save your local CWTSatoTravel office phone number for one-click access to an experienced government travel counselor. • Search the flight status of colleagues arriving on different flights. View all your travel plans in one place: • Trips booked through CWTSatoTravel display and sync automatically. • Forward travel confirmation emails to [email protected] to integrate itineraries and trips made through other channels. • Add meeting information. • Personalize your trip name. Advanced share functions: • Share individual components of your trip or your entire itinerary with your family, friends or co-workers. • Manually type in an email address or select one from your contacts. • Add a personal message to your email before sharing your trip. Access practical tools and destination information: • View maps and driving directions to places in your trips, such as your hotel or car rental return. • Five-day weather forecast for your home city and upcoming trip destination. • Currency converter with daily exchange rate updates. Your data is secure with CWTSato To Go: • CWTSato To Go received an approved mobile security assessment on October 13, 2015 by the U.S. General Services Administration. • Our security program for CWTSato To Go adheres to the Privacy Act, follows FIPS 200, Minimum Security Requirements for Federal Information and Information Systems, and the security controls documented in NIST Special Publication 800-53, Rev.3, Recommended Security Controls for Federal Information Systems and Organizations. Notes: • AVAILABLE EXCLUSIVELY to travelers whose agencies or organizations use CWTSatoTravel as their designated travel management company. • To use this app, you must register with an official government or company email address, and your organization must be a CWTSatoTravel customer. • For a copy of the Voluntary Product Accessibility Template, please email us at [email protected]. • To access a list of frequently asked questions (FAQs), please visit: https://www.cwtsatotogo.com.

Version 2.4.5

Ratings and Reviews

1.4K Ratings

OVERALL A GREAT IMPROVEMENT FOR GOVERNMENT TRAVEL

The use of this app is overall very helpful. It needs work, though. The password issue is significant, especially you log in while in transit because you flight has been delayed or canceled, to find a prompt to update your password. This is the last thing anyone should have to deal with while in transit. If my connection has been canceled, please allow me the option to pick my alternate flight. Not just automatically re-route to nearest airport. This caused so many more issues. Last, just an opinion. Personnel on official travel are on uncle sam’s dime. Uncle Sam being the American tax payer. We’re always scrutinizing how to appropriately allocate every dime. But it’s absolutely ok to strand 20 active duty personnel in Chicago (for example). Lodging rate $218 a day. Per diem $75 a day, or combined $293 a person per day. That’s over $5800 a day being wasted. There has to be a way of coding personnel on official travel as priority. Oh, and as a closing statement, to benefit of the government. Maybe review airports and figure which ones have issues, like Chicago O’Hare (ORD) and avoid those airports as much as possible. To answer you question, Yes, I’ve been stuck in Chicago more than once for several hours. This most recent adventure, all of our connecting flights were canceled. Now stranded in Chicago for day 2.

Very helpful, except frequent auto log out

Overall the app is great and very helpful. The improvements are very noticeable. The links to the websites are very helpful. The airport maps are useful. The only issue I have with the app is how frequently it logs you out and then you have to go through the whole process of logging back in. When I need to access stuff quickly it’s annoying and doesn’t help when you have bags in your hands trying to juggle the phone and get logged in again just because you close the screen. A feature to add tickets to your digital wallet would be helpful for checking in.

Complete waste of time

I just spent 30 minutes logging in. 30 minutes! I have an account, but forgot the password. So I changed it using the process. It didn’t work. It said it took the new password, but the new password would not work. I believe I tried to change it to one of my past 10 passwords ( HELLO! I’m changing the password because I forgot it, so how am I supposed to know my last 10 passwords in order to choose something different?). It said the password was changed successfully, but it was not. When I finally tried something completely different, it worked right away. At which point I found out that my CWT account is actually under an old email, because the account says I have no travel. So I repeat the process for the old email address. After all this, the app just directs me to the airline’s web site to make a flight change. I needed to change airlines. Thanks for nothing CWTSato. I will be using the individual airline apps from here on out.

App Privacy

The developer, CWTSATO , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Search History

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

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