ctm travel employee reviews

Suggested companies

Corptraveller.

Corporate Travel Management   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 1.2.

Most relevant

In it for the money

Booking was fine, the tests arrived on time and all in order. Trouble was getting the results. I was already back out of the UK before I got any results and that was just someone on the phone, nine days after posting the tests off who assured me they were both negative. No official result ever arrived, just have to take the word of the person on the phone who I had to chase to get the result. Public health clearly not on the list of priorities of this company, who somehow have secured a monopoly on all day 2 testing for arrivals into Scotland. Overpriced and unprofessional, but why should they even care?

Date of experience : October 24, 2021

Absolute Shambles

Absolute shambles. Only company you are allowed to book with if you're arriving in Scotland as per government website. Placed an order and received only the confirmation of the order. No invoice received and each time I call customer services it's a call centre in India and they sound like they have no idea what is going on. Still haven't received any invoice and I'm not hopeful for receiving it in time for my flight. Scottish government need to do better and allow more providers of test kits so that people don't end up out of pocket or stranded

Date of experience : August 17, 2021

Nicola Sturgeons Idea of a F**king…

Nicola Sturgeons Idea of a F**king joke??? Firstly, the reference number didnt work on the government website. Second, I spoke to some woman in either india or pakistan with her kids running around in the background who was useless and all that for 135 pound!

Date of experience : August 20, 2021

Unprofessional, poor customer service

We can’t even give one star rating for this stupid unprofessional company and staffs. We have tried to do an amendment in our invoice since our travel date is fault. We tried to call them 1000 of time and waiting for the invoice around 48hours. Nobody didn’t response to our calls. One mad lady answered and put it on hold and did her work and chatting with their friends in their language. Is this the way they are caring their customers? They don’t understand the seriousness of our situation, we are investing thousands for traveling not their money. Our flight got canceled. The biggest scammers ever seen. The UK gov should take proper action against this service.

Date of experience : August 28, 2021

The worst experience ever !

The worst experience ever !! Booked and paid for day 2 test at 11.40 Thursday morning - emailed 5 times to say hadn’t received my 2nd confirmation email . Called on Friday 5 times ( India !!!!) Was promised each time I would receive email and call back to confirm - NOTHING received !! On the last call I was told payment was refused and to call my card company . AMeX said they never had a request for this amount !!!! Made another booking - same story - no confirmation email !! Made another booking with different card - same story - no confirmation email ! Finally booked with a provider in England although as traveling to scotland I am supposed to use CTM !! Awful service ! Never ever again ! And this is officially recommended by the Scottish NHS !! Avoid ! Avoid ! Avoid !!!

Date of experience : September 19, 2021

I had reserverd hotel for my client…

I had reserverd hotel for my client from Thailand (quarantine hotel for passenger from Red list country) And I feel that CTM is the worst company I have had to deal with. I asked them to amend name on booking and invoice (as their booking form is not clear) but they seem did not understand. I have to make either international call and e-mail more than 10 times. But they did not do what I requested. They promised to call me back but they never do that. If I have chance to work with other travel agent I will not deal with CTM.

Date of experience : September 29, 2021

I WISH I COULD GIVE -5 STARS

I WISH I COULD GIVE -5 STARS. worst service I have ever dealt with. ''Customer service'' for hotel quarentine in the UK which costs over 2000£ cannot speak english? So am I now having to risk paying a fine of 10,000£ as I could not change the date on my quarentine hotel due to a flight delay despite spending over 4 hours on the phone with 8 different ''customer service'' people all of whom couldent understand me (I am english and have spoken english since I was born 35 years ago... The worst service you could possibly create. How this is a mandotory service is beyond me. Discarasfull.

Date of experience : September 14, 2021

If we could give minus or zero

If we could give minus or zero I would. What a farce they have been awarded a contract for all quarantine bookings in the UK. I have been trying for more than 2 hours to get through with no answer. The only positive or of have being forced to book a quarantine hotel with them is that I will never use their services in future from a private or business perspective. Well done on destroying your company profile. Covid will end and we will brake to choose who we use. Your company will never see a penny from me in a personal capacity.

Date of experience : November 29, 2021

This company should be rated ZERO…

This company should be rated ZERO stars! Absolutely appalling service! They haves a monopoly over all quarantine hotel bookings in the UK. I suspect the UK government went for the lowest offer as there could be NO other reason to use them. I must have spent at least 12 hours on hold over the past few days waiting to speak to their agents. When I have managed to speak to an outsourced CS agent, the quality of the phone line has been shocking! Several times I have been disconnected by their agents and more than once I have received the wrong confirmation. NO apologies and NOWHERE else to go. I do not even know if I will have a hotel room when I get to Heathrow tomorrow. Shameful conduct with no recourse for the customer.

Date of experience : November 30, 2021

Delayed departures and late arrivals The Bus is not clean at all, while I asked to change my seat or someone to clean the allocated because the previous passenger has vomited over it, he said not my problem if they vomit! Is it mine? I have to wait till the bus moved and check if any available seats, this is not what we have paid for!

Date of experience : August 01, 2022

Worst experience ever.

Worst experience ever.. I have paid for my quarantine and been waiting for conformation email and have no response from them.. my flight is just in 24 hours and i'm still waiting. Emailed them so many times but no response and tried to call them countless times but they never picked up my call.

Date of experience : September 02, 2021

This is the worse travel management…

This is the worst travel management ever. They don't answer emails or calls and when they say they'll call you back, they don't. I do not understand how CTM hasn't been shut down yet. This management is so foul in so many different ways. I've wasted so much time and money trying to call them as I am currently not in the UK. How are they the ones taking care of hotel quarantine when their service is garbage. Words can't express how much I hate this so called 'travel management'. I hope you go bankrupt.

Date of experience : September 01, 2021

"CUSTOMER SERVICE IS IN THEIR DNA"

"CUSTOMER SERVICE IS IN THEIR DNA" Personally, I consider CTM to be incapable of handling the hotel quarantine bookings. They cannot even follw their own terms and conditions. In the hotel quarantine package and on the Uk government's website, it clearly states that the transfers from the port of arrival and vice versa are included. I even called them to confirm whether they are going to transfer back to the arrival point, and yeah they said that I need to get on the coach that 'arrives sharply between 9-10 am'. 'Sharply', my foot. They stood me up for 2 hours and when I called them again to ask why the coach had not arrived, the receptionist who picked up the phone didn't even know what I was saying and hung up on me. I was speaking english, which sounded Greek to her. Neither the hotel I was booked in, nor the CTM could follow the terms for travel. Honestly, it feels like the goverment doesn't even care about the quarantine, that it has assigned such a disgraceful travel agency for it.

Date of experience : July 30, 2021

Disgusting!

This company sent me faulty PCR tests back in 2021. They would not answer the phone!! I then had to claim back through the credit card company due to faulty goods and not receiving what was paid for! They are now trying to pursue this money through debt collection. Absolutely disgraceful. DO NOT DEAL WITH THEM.

Date of experience : May 03, 2022

If I could give negative stars I would

If I could give negative stars I would. I booked 3 Covid tests for travel to Scotland in Setember. I suffered an accident and was unable to travel. I tried to contact the company 3 times by phone, terribly long wait times and I was treated rudely and then hung up on the first 2 times. I have now been on hold for 30 plus minutes and counting. I had tried an email with no response so far. Have repeated the email and frankly expect to get nowhere with it. Very crooked operation.

DISGRACE, worst experience of my life

Disgrace, worst experience of my life Not writing a detailed review, as I do not believe CTM would improve as a result and I am not wasting any more of my time.

Date of experience : December 02, 2021

Absolutely terrible…

Paid £170 for absolutely terrible service. It´s been more than 3 weeks since my husband took the tests and still got no results!!!! We checked that all his contacts are correct. It is impossible to contact the company to get the results. What a joke.

Date of experience : August 21, 2021

A scam, given train prices on CTM are almost 3x the price of just booking yourself on Trainline. A terrible use of gov money.

Date of experience : October 05, 2023

I am appalled by the service

I am appalled by the service. I have been trying to book a quarantine hotel through this service and have had 3 payments rejected. I booked a fourth and have had no invoice reference issued that I need for my PLF. I am in a desperate situation as I need to get back to the UK. I have tried to call their number for days with no response, emailed several times with no response as well. It is mandatory to go through CTM and I just cannot believe this has been approved as a service provider by the UK government. There is NO service at all and thousands of people will need to use them to make their way back to the UK from a red list country. It is shameful that we have to pay GBP 2285 for a room and still have to be treated with such little regard as customers and as citizens/residents of the UK. Can someone please advise how I can get the invoice reference or another number that they actually answer? I have to miss my flight and will be incurring more charges to my return due to the incompetence of this company.

Date of experience : September 06, 2021

Bad advice from customer service

I phoned customer service on the 4th of November at 1pm because I didn't get a ref number sent by email after my purchase for a day 2 kit on the night of the 3rd. They told me that if I didn't get an email nor did it appear on my bank account at that time it meant that payment didn't go through so I had to buy another one. So I did and received the email immediately this time. Except that payments seem to have been delayed and actually got charged later on and now I have 2 kits (and payed twice). Send an email this time to know if I could send back the second kit to get a refund, no answer ...

Date of experience : November 11, 2021

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Entertainment Travel
• Sports Travel
• University Travel
• Government Travel
• Event Travel
• Resource Travel
• Leisure Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Center

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Connecting Business Through Travel

Connecting Ideas Through Travel

Connecting People Through Travel

Welcome to ctm. we do business travel, differently., corporate travel management (ctm) is a leader in business travel management services in north america and beyond. we drive savings, efficiency, safety, and sustainability to businesses and corporate travelers, wherever your business takes you..

When you partner with CTM you’ll enjoy the experience of business travel done differently – a uniquely designed travel program, built for your business’s specific travel needs and objectives, and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team.

So if you’re looking for a tailored travel management solution, delivering customer service excellence, innovative technology and a demonstrable return on investment, you’re in the right place.

Experience the CTM difference

Elevate Your Travel Program With Corporate Travel Management

Is your travel program delivering savings, efficiency, and safety to your business and traveling workforce? Are you leveraging your travel data to negotiate better travel deals and positively influence booking behaviors? Do you have access to the tools you need to control your budget, reduce risk, improve sustainability and maximize employee well-being?

If not, it’s time to elevate your travel program with CTM.

We don’t believe in a one-size fits all approach to travel management. We work in partnership with your team to design a tailored travel program, utilizing proven strategies and leveraging big data, to deliver strategic outcomes which align with your business’s unique objectives and priorities. Find out how CTM’s solutions can transform your business travel program and budget today.

Get More From Your Business Travel Program

Bigger Savings

For every dollar spent on our travel management services, we’ll return more to you in savings.

Greater Efficiency

Our expertise, 24/7 support and intuitive technology significantly improves your team's efficiency.

Award-Winning Service

Access award-winning service and solutions designed for your needs, via your prefered channel.

Heightened Safety

Drive safety and well-being to your traveling workforce to reduce risk and increase productivity.

Improved Sustainability

Travel doesn't have to cost the earth. Our tools and solutions support more sustainable travel.

Better Insights

Unleash the power of reliable, actionable data to drive program performance and accountability.

Take your travel program from average to exceptional

Take Your Travel Budget Further

For every dollar spent on our travel management services, we’ll return more to you in savings. That’s the CTM difference.

How we do it

• You’ll benefit from CTM’s extensive global buying power and supplier negotiations to experience exceptional deals on flights, accommodation and car rental
• Your CTM travel platform provides one-stop-shop access to the best corporate negotiated deals, last-minute inventory and dynamic supplier content (NDC-ready), all comparable side-by-side for maximum speed, choice and value
• CTM’s forecasting technology visualizes the cheapest time to travel in a single search, ensuring you travel at the most affordable time
• Your strategic Account Manager will design a bespoke travel policy based on your unique travel behaviors and business objectives, and conducts regular travel program analysis and benchmarking to identify ongoing savings opportunities
• Consolidate your corporate travel, meetings and events spend with CTM for stronger supplier negotiation power and access to great corporate and event travel deals.

Increase Efficiency

Get where you’re going fast.

Leverage CTM’s travel expertise, 24/7 support and intuitive technology to significantly improve your employees’ productivity.

• We put intuitive  travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable
• Choose your preferred self-service online booking tool and a mobile app to book all your flights, hotels and car rental in a single transaction
• Enjoy round-the-clock travel service from CTM’s travel advisors , via a channel of your choice, for friendly, knowledgeable, and relevant travel support wherever and whenever you need it
• Enjoy access to live consolidated travel reporting across every aspect of your travel program, driving increased visibility, control, and efficiency.

Maximize Safety

Boost Travel Confidence & Productivity

Enhance your employee’s safety while traveling for business with our suite of intuitive and integrated risk management tools.

• Traveler tracking technology enables you to track and communicate with travelers in the event of an emergency, including one-click ‘proof of life’
• Pre-trip approval workflows enable risk identification and management prior to booking
• CTM risk alerts send email and SMS notifications to affected travelers based on itinerary location and risk levels
• CTM Mobile travel app enables travelers to book and manage their travel needs on-the-go for greater independence.

Get Connected.

Contact our team today to discuss your travel program needs., transformative business travel technology.

Global Scale, Local Expertise, Agile Tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built For Simplicity, Consistency, Flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your Feedback Drives Our Roadmap

We put you front and center of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Take a tour of our tech stack

Testimonial

The service experience provided and standards we expect from CTM have always been critical to our business success... We now have no ‘downtime’ when a consultant is out of the office, as the entire team knows our policy and our travelers’ needs. This always gives us excellent service continuity, which makes my role just that little bit easier.

- Engineering client -

CTM held our hand through the [implementation] process – training on the booking tool was clear and concise, and the entire exercise could not have run more smoothly.

- Food manufacturing client -

Challenger continues to seek the best return on its investments in technology. Partnering with CTM to implement Fare Forecaster was a commonsense decision that met our needs in achieving this goal.

- Challenger -

Corporate Meetings & Events

Take your corporate meetings and events to a new level of performance with CTM’s specialist event management team, ETM . Our expert event organizers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximizing your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

You might be interested in...

Solutions for Every Business Size

Whether you’re a global enterprise, national corporate, or fast-growing start-up, we design travel management solutions that deliver on your goals.

Integrated Technology Ecosystem

Our technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Our Customer Success Stories

Don't just take our word for it. Explore our customer case studies and success stories to see how CTM has delivered resuls for businesses like yours.