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We’ve been cruising for 90 years

The leading voice of cruising in australia, new zealand and the pacific.

Carnival Australia comprises seven leading cruise lines. Two of these – P&O Cruises Australia and Carnival Cruise Line – are the only companies to base ships from Australia year-round.

In addition, a number of other ships from across our cruise lines are deployed Down Under seasonally or visit local ports during the summer months. Through our local fleets, Carnival Australia has  played a key role in driving the growth of the Australian cruise industry to record highs over more than a decade.

Playing a key role

Cruising makes a significant contribution to the national, regional and local economies – more than $5.6 billion in economic activity annually, and the industry supports nearly 20,000 jobs.

At 5.7 per cent, Australia has had the highest market penetration by population in the world. Nearly seven out of ten Australians who take an ocean cruise, sail on ships operated by Carnival Australia brands. 

Carnival Australia played a key role in the rebuilding of the industry and the revitalisation of the growth of cruising following the 2020-22 pause in operations. We support our travel sector partners, including travel agents, fresh produce suppliers, tour operators, entertainers and the communities that our ships visit, especially in the Pacific Islands.

As with Carnival Corporation more widely, we see our highest responsibility and top priorities as compliance, protecting the environment and the safety and health and wellbeing of our guests, the people in the communities we touch, and our crew members. Importantly, we are committed to providing our guests with a safe and healthy environment based on the latest advancements in health protocols.

Carnival Australia Head Office (NSW)

+61 2 8326 4000.

This is not an official website of Carnival Australia Australia but, here we provide only contact information.

Carnival Australia comprises seven leading cruise lines. Carnival Australia operates as a ‘House of Brands’ comprising the world’s leading cruise lines: Carnival Cruise Line, Cunard Line, Holland America Line, P&O Cruises, P&O Cruises World Cruising, Princess Cruises and Seabourn.

The head office of Carnival Australia Australia is located at:

Level 5, 465 Victoria Avenue, Chatswood NSW 2067, Australia

How to contact Carnival Australia Australia?

The phone number for Carnival Australia’s head office in the Au is +61 2 8326 4000 .

Contact by email address: [email protected]

Carnival Australia Australia head office hours

The operating hours for the Carnival Australia headquarters may vary, but their customer service team is available 8 am – 6 pm Monday to Friday to assist customers. You can contact Carnival Australia customer service through their website or through their customer service hotline for assistance.

If you need directions to their head office, you can use a mapping service such as Google Maps or Apple Maps and enter the above address as the destination. You can also contact Carnival Australia directly for more information on how to get to their head office.

Read Also:  Westpac Head Office

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P&O Cruises to retire its brand in Australia, fold operations into Carnival Cruise Line

P&O Cruises Australia has announced its fleet will soon be sailing to its final berth, ceasing its operations in 2025 after more than 90 years on the water.

The Australian travel brand will fold its operations into parent company Carnival Cruise Line from March 2025.

P&O's Pacific Encounter and Pacific Adventure ships and workforce will be rebranded and transferred to the Carnival Cruise Line fleet, while the Pacific Explorer, previously known as the Dawn Princess, will be retired.

Passengers set to cruise in 2024 will not be affected, while customers who had cruises booked on the Pacific Explorer after March 2, 2025 will have the option of a refund or credit for Carnival with extra onboard spending money.

It is the end of an era for the popular brand, which first sailed from Sydney on December 23, 1932, on a seven-day itinerary calling at Brisbane and Norfolk Island.

The company's first permanent ship in Australia, the Fairstar — heavily promoted as "the fun ship" — was part of the fleet for nine years until 1997.

P&O Cruises Australia issued its surprise notice to customers on Tuesday.

"As a result, all itineraries on Pacific Explorer scheduled to sail after 2nd March 2025 are being cancelled," it said.

"If you are booked on one of these itineraries you will be contacted by guest services in the coming days with refund details.

"We are all immensely proud of P&O Cruises Australia's 90-year heritage of dedicated operations in the region, and Carnival Cruise Line are honoured to carry forward its storied legacy and continue to deliver the same onboard experiences and itineraries."

Crews on the Pacific Explorer were expected to be redeployed to other ships, but a small number of workers in the P&O Australia head office would lose their jobs, a spokeswoman said.

Acting P&O Cruises Australia and Carnival Australia lead Peter Little will be retained under the new title of country manager.

Carnival Cruise chief executive Josh Weinstein hailed P&O Cruises as a storied brand with an amazing team and lauded its accomplishments in Australia and the broader region.

"However, given the strategic reality of the South Pacific's small population and significantly higher operating and regulatory costs, we're adjusting our approach," he said.

The Carnival brand will see its fleet boosted by eight ships after also acquiring vessels from sister line Costa Cruises and ordering new ships to come into operation in 2027 and 2028.

Under the changes, Carnival will continue to be the largest cruise operator in the region with 19 ships, representing almost 60 per cent of the market.

The P&O ships will have technology upgrades, including an ordering app and loyalty program, but will retain the "familiar feel and much of the same experiences" for Australian guests, Carnival Cruise Line president Christine Duffy said.

Who owns P&O Cruises?

P&O Cruises is owned by Carnival Corporation & plc. 

Carnival Corporation & plc owns a number of different brands including Carnival Cruise Line and Princess Cruises.

What does P&O stand for?

The initials P and O stand for "Peninsular and Oriental", an abbreviation of The Peninsular and Oriental Steam Navigation Company.

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Sydney Short or long term parking is not permitted at the terminal. A three minute maximum drop off time is permitted and is enforced by Security Staff at the wharf. No parking is permitted in the lower George Street area from Argyle Street to Hickson Road. Parking is available at the Wilson Car Park, 155 George Street, under the Cahill Expressway and adjacent to the Four Seasons Hotel. It is about a five minute walk to/from the terminal. Otherwise a limited amount of metered parking is available within The Rocks area (applicable parking fees will apply).  

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