Transdev schedules and coordinates non-emergency medical transportation services for AlohaCare members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.
If you are a Medicaid or Medicare approved medical provider and would like to speak with Transdev regarding one or more of your patients, please contact the Facilities Department, during regular business hours:
- Local number: 808-237-2952 , Option #1
- Fax number: 808-237-2957
Medical providers and facility staff can schedule member trips at least two days before the appointment date using any of the following methods:
You can schedule single or recurring trips on behalf of patients, Monday – Friday from 7:45 AM to 5:00 PM HST using the appropriate Medicaid or Medicare reservation lines. If your member prefers to schedule single or recurring trips themselves, they can call Monday – Friday from 7:45 AM to 5:00 PM HST using the same reservation lines:
- Medicaid: 808-973-0712 Option #2
- Medicare: 808-973-6395 Option #2
If you are calling for any other reason, use these Provider lines:
- Provider Line: 808-237-2952 Option #1
- Provider Fax Line: 808-237-2957
If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Transdev for review:
- Medical Necessity Form – Higher Transportation Mode
- Standing Order Form
- Travel Request Form
- Mileage Reimbursement Instructions
- Mileage Reimbursement Form
Call our afterhours ride assist line at 1-866-481-9699 24 hours a day, 7 days a week to check on your ride or cancel a trip. Members will not be able to book travel outside of normal business hours (afterhours/holidays).
Observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.
Transdev manages NEMT services across the Hawaiian Islands. Our general duties include:
- transportation provider credentialing
- training, education
- customer service
- reservations
- dispatch and routing
- trip monitoring
- quality assurance, complaints and appeals
Click above to learn more about working with us.
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Request for Retro Authorization: A provider may request for a Retro Authorization only if there were extenuating circumstances that prohibited their ability to follow AlohaCare's processes and procedures. Travel Request Form - Refer your patients for non-emergent medically necessary transportation services, On-island, Off-island, and Out of ...
Standard Request Requests for prior authorization (with supporting clinical information and documentation) should be sent to AlohaCare 14 days prior to the date of travel.
TRAVEL REQUEST FORM On Island Off Island Transportation Prior Authorization Fax Line 808-237-2957 Out of State Out-of-State / Out-of-Network v.1.2 Rev: February 2021 Standard Request Requests for prior authorization (with supporting clinical information and documentation) should be sent to AlohaCare 14 days prior to the date of travel.
Book your ride at least 3 working days before. 2. Have the information ready: a. Your date of birth, first and last name, and phone number. b. Medicare or Medicaid ID number. c. Your doctor's or facility's name, address, and telephone number.
Member Travel Reimbursement Form Member Name Member ID # Mailing Address Telephone: City State ZIP Code: Please provide a brief description of your request: Date of Service Vendor Description of Service Amount Paid Total Amount of Reimbursement Request ... AlohaCare Advantage Plus (HMO SNP) is an HMO SNP plan with a Medicare contract and a ...
You may be eligible to receive reimbursement for the travel cost to go to your approved medical appointment. Contact Transdev to request approval for reimbursement before you travel.
AlohaCare provides the most up-to-date prior authorization information in the Services Requiring Prior Authorization Tool. However, use of the tool does NOT guarantee payment. Payment of claims is dependent on eligibility, covered benefits, provider contracts, correct coding and billing practices. For specific details, please refer to the ...
Air Travel Request (23_180) 10/23 AIR TRAVEL REQUEST Date of Request (Today's Date): Patient's Name: Patient's Date of Birth: Street Address: City: Zip Code: ... Alt Phone: Email Address: Insurance Company: AlohaCare 'Ohana United HMSA UHA Other: Check here if home island ground transportation is needed from residence to airport ...
Retrospective authorization is defined as a request for services that have been rendered but a claim has not been submitted. *From receipt of request, provided that all relevant supporting clinical information and documentation are submitted.
On Island. Off Island. Out of State. Standard Request. Requests for prior authorization (with supporting clinical information and documentation) should be sent to AlohaCare 14 days prior to the date of travel. Expedited Request*. *Physician Signature Required.
AlohaCare QUEST: PCP can send in a travel request form, AlohaCare will create arrangements and contact the patient HMSA QUEST: Doctor will need to contact HMSA before services are rendered Telephone: 948-6486 or 1 (800) 440-0640 All HMSA: HMSA members are eligible for the HMSA365 discount program:
Transdev manages NEMT services across the Hawaiian Islands. Our general duties include: transportation provider credentialing. training, education. customer service. reservations. scheduling. dispatch and routing. trip monitoring.
AlohaCare covers all medically necessary Med-QUEST-covered medications. We use a Formulary, which is a list of the drugs that we prefer our providers to prescribe. AlohaCare also covers the over-the-counter drugs listed on our Formulary. ... To request or add or remove a drug from the Formulary or to change a Clinical Criteria, submit a request ...
AC Online is AlohaCare's secure provider web portal located on our website www.alohacare.org. ... Access provider manuals and fee schedules for AlohaCare's Lines of Business Request for Prior Authorization and Notification: Submit a request for prior authorization or notification online
Transdev schedules and coordinates non-emergency medical transportation services for AlohaCare members. We partner with transportation providers throughout the state to ensure members can arrive - as scheduled - for their medical appointments.
AlohaCare Care Model: Information on AlohaCare's Care Model, including how to refer members for additional services, and how to access a member's care plan. EPSDT: Information on EPSDT visit schedules, codes and modifiers, and routine shot schedules. eEPSDT FAQ. AlohaCare Service Coordination and Member Service Navigation: Information on the ...