west avenue tourism reviews

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Reviews 3.8.

Most relevant

West Avenue really fake company

This really fake company, cheaters i have paid huge amount but haven't received any service , So I have applied for bank charge back, so guys they are cheaters if you might have paid so just apply for charge back from your bank specially credit cards holder, I got the money from. Bank but I waisted my precious time and my vacation , So never ever, never ever west avenue tourism and travel llc

Date of experience : May 14, 2024

Reply from WAVS

We appreciate all feedback as it helps us improve our services. However, we have no record of your interaction with our company in our system. Our commitment remains to providing exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction. Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. It's crucial to understand that making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outline severe penalties for spreading false, misleading, or defamatory information.

My experience was really amazing

My experience was really amazing. They really helped me with my entire visa procedure making my process so smooth.

Date of experience : April 23, 2024

Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.

The accommodation provided by West…

The accommodation provided by West Avenue Tourism exceeded my expectations. The hotel was not only comfortable but also conveniently located in Dubai city center, making it easy for me to explore the area. The staff was friendly, and the overall service was top-notch.

Date of experience : January 09, 2024

"Having recently enrolled with West…

"Having recently enrolled with West Avenue, I was impressed by their quick and efficient service. I highly recommend them!"

Date of experience : June 17, 2024

This is Good

Date of experience : August 31, 2024

The staff behavior is good

Date of experience : August 09, 2024

SCAM SACAM SCAM west avenue

SCAM SACAM SCAM , GUYS BE AWARE from this company west avenue, I have paid huge amount for Membership and they have not given any service, they have invited in Mercure Hotel airport and start there marketing, guys if you also paid amount so apply charge back from bank, Specifically credit card holder, I have also applied charge back hopefully bank will reverse me, this is my genuine review on platform of Trust pilot and really want to thanks trust pilot to share my genuine review

Date of experience : May 01, 2024

We have no record of your interaction with our company in our system. In fact, we have noticed that your profile is new and that you posted another review on a different portal the same day. Your ID is not genuine and could be an attempt by competitors to damage our reputation. Based on your profile name (Wellwisher), it appears to be a fake ID. Our commitment is to provide exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction. Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. Making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outlines severe penalties for spreading false, misleading, or defamatory information.

Amazing service👍🏼

Date of experience : August 10, 2024

Good Travel Agency

Date of experience : April 16, 2024

UAE residents lose thousands to tour operator accused of fraud

Victims file police complaint against dubai-based travel company after at least half a million dirhams lost.

February 06, 2023

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West Avenue Reviews

West Avenue Tourism offers seamless travel experiences with personalized service. Innovative solutions cater to diverse preferences, ensuring excellence for all travelers.

I recently enjoyed the travel services of West Avenue Tourism, and I want to share my positive experience. As a travel company that covers both business and leisure needs globally, West Avenue Tourism lives up to its promise of providing modern and complete solutions.

Right from the start, their focus on customer satisfaction is clear, laying the groundwork for an outstanding travel experience. Their attention to detail and personal service make West Avenue Tourism special. The team showed a deep understanding of my travel requirements, ensuring a smooth and stress-free journey.

The company's dedication to innovation is apparent in their modern approach to travel solutions. Booking was easy, and they offer a variety of services to meet different preferences. Whether you're a business traveler looking for efficiency or a leisure explorer seeking adventure, West Avenue Tourism has you covered.

The professionalism and expertise of West Avenue Tourism's staff made my journey memorable. Their commitment to excellence in every aspect of travel services truly stands out. I highly recommend West Avenue Tourism to fellow travelers looking for a reliable and fulfilling travel experience.

Read West Avenue Reviews

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Holiday scam in UAE: Hundreds of expatriates lose millions of dirhams

Expats in UAE lose millions of dirhams in time-share scam; company doesn't exist

• Hundreds of holiday makers duped to the tune of millions of dirhams in a time-share scam
• Holiday makers allegedly sold fake time-share holiday memberships by Arabian Times Travel & Tourism LLC (Arabian TTT)
• At least 200 people are said to be victims and cheated of over Dh4 million
• Department of Economic Development (DED) confirms  the company no longer exists

Also in this package

• Time-share company under investigation in Dubai

Dubai: Dubai's Department of Economic Development (DED) confirmed on Thursday that a Dubai-based company, alleged to have duped hundreds of residents to the tune of millions, no longer exists even as more victims come forward with their experiences.

Residents caught up in the alleged scam case, first reported by Gulf News in September 2018, claim that they were sold fake time-share holiday memberships by a fraudulent tour company, Arabian Times Travel & Tourism LLC (Arabian TTT). 

According to contracts signed by the buyers the deal involves a life-time membership giving access to hotels and resorts in India and around the world. The fee varies from one buyer to another and is based on the number of days booked under the time-share scheme. The membership also comes with discounts to a health club in Dubai, Sharjah and Ajman, a coffee shop and restaurant in Ajman and an optical shop in Dubai.

It is estimated that at least 200 people lost over Dh4 million in the alleged scam. Two weeks ago, 30 victims met Gulf News  to share their plight.

Authorities respond; company no longer exists

In an email response to Gulf News on Thursday, Ahmad Al Zaabi, Director of Consumer Protection in the Department of Economic Development (DED) confirmed the company no longer exists.

“With reference to your query on Arabian Travel Tourism, Dubai, the trade license of the company mentioned has expired and the company is not operating in Dubai anymore,” the statement read.

DED’s senior official, on Thursday, further warned customers not to deal with companies whose licenses have expired as they are not allowed to conduct businesses until they renew their licenses.

Al Zaabi said consumers should communicate with legal authorities concerned for cancelling their contract or to request for a compensation / refund with the concerned company.

Dh6,000, Dh8,500, Dh16,000; victims count losses

Indian expat Rajesh Mehta, who works as an IT manager, said he paid Dh6,000 in February 2018 for a 30-day time-share package with Arabian TTT. “More than a year on, I am yet to avail of any of their offers.

An Indian businessman from Dubai, Anand Jeswani, said he lost Dh8,500. “Neither are they honouring the contract nor are they refunding our money,” said a fuming Jeswani, who is calling upon authorities to do the needful to refund customers their monies.

In response to one of the complainants' emails, DED representatives said that since the matter was outside of their jurisdiction, affected consumers could resort to legal action through the Dubai Courts if they so wished.

“Taking the legal course is not an option for me as hiring a lawyer will cost me more than the money I have lost. Right now if each of us hire a lawyer to fight our case, it is not practical at all. And because there is no legal action being taken, the perpetrators are getting away scot free. How is this fair?”

Sheeba Khan Khokhar from India, said that she is contemplating taking up the matter with DED to refund her Dh16,000 she paid for a 77-day membership.

Another victim Abdul Shakoor said he tried in vain to book his holiday package. "The company did not get back to me on the package I had booked. They kept doing a back and forth with me and we got nowhere. Then they asked me to do my own booking and send them the invoice and that they will reimburse my money, which I did. But to this day I have not been reiumbursed the money. Of course I have also lost the money which I paid the company for my holiday scheme which is several thousands of dirhams, because of internal issues,” he said.

A copy of the email to the victim read: "We regret to inform you that due to non-availability, and the heavy volume of bookings as discussed, company cannot honor this time request, with in the budget of Dh300-400 including (amc 133)... You can book the holiday from your end and and submit the bills so that company will reimburse the bills with in 30-45 working days, Thanks for your cooperation, Your cooperation is highly valued..."

Modus operandi

According to Gaurav Gandhi, a victim, people are lured into sharing their contact details by setting up kiosks in malls.

“The way it goes, Arabian Travel Time & Tourism sets up kiosks in malls across Dhabi, Dubai Sharjah and Ajman. Passersby are handed a voucher and asked to fill it giving details of their email and telephone number. The victims are literally lured into filling vouchers giving details of their email and telephone number at the company’s kiosks set up in malls across the Emirates,” said Gandhi.

“Within a day the person gets a call from the tour company saying they have won a gift and they are invited to a hotel to pick it up and attend a 45-minute video session on the company. I went as well to a hotel to collect my gift and was subjected to high pressure tactics to close the time-share sale. I never thought their promises would be outright lies.”

Gandhi said during the session the holiday makers are given a brochure of the hotels under the time-share package. “They are a variety of three, four and five-star properties around the world. The Arabian TTT sales staff offer you a travel package for five, 10 or 30 years with accommodation in mostly five star properties.”

“During the session people are not allowed to use their mobile to check the company reviews. The staff play loud music in the background and do not let you discuss the package with your family or friends. The staff constantly hover around you forcing you to sign the contract. Payment is made upfront and in full,” he said.

Company offices closed

Gandhi said both the company’s office in Bur Dubai and Karama are closed.

Gulf News contacted Arabian Times Travel & Tourism for a comment, but there has been no response yet.

The Department of Economic Development then said it had launched an investigation into the complaints against the time-share company accused of duping residents.

“Consumers should ensure they are dealing with a licensed company, review their products and services quality, and take enough time comparing the product, service with other companies,” Al Zaabi warned.

Earlier statement

An earlier response from Arabian Travel Time Travel & Tourism LLC sent in September read: “We respect the news & print media and so we want to provide accurate and true information…. We are unable to make full payments on refunds this month …. We request our valued members to be patient for some more time and believe that the amount invested and contributed for membership with Arabian Times will not be lost…We stand by our valued members …please have ‘trust in us’. We hope to start refunding amounts from October 10 onwards.

The email also stated the company was in the process of restructuring. “We are trying to build a good sales and customer services team to deliver good quality service…We seek your apology for not communicating properly… Arabian Times is also building its own hotel and air ticketing portal which is in the last stages of completion. It will be ready to go live on October 20. The portal will provide holiday services to members…”

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West Avenue Reviews

We take pride in serving our guests with the best experience. Read what they say.

“Choosing West Avenue Services was the best decision I made for my study abroad plans. Their dedicated consultants in the UAE ensured every detail was taken care of, from visa applications to university selections. Thank you for making my dream education a reality!”

Rajiv Malik​

“West Avenue Services is the epitome of professionalism in immigration consultancy. Their team’s attention to detail and personalized approach made me feel confident throughout the entire process. Grateful for their expert guidance in my journey to a new country.”

Anaya Desai

“West Avenue Services exceeded my expectations! Their team of immigration consultants in the UAE provided invaluable guidance, making my immigration process seamless and stress-free. I highly recommend their expertise for anyone seeking a smooth journey abroad.”

Sanya Mehta

“West Avenue Services stands out for their commitment to client success. Their immigration consultants in the UAE offered a well-rounded approach, ensuring I not only met legal requirements but also felt supported in my international transition.”

Zayed Al-Farsi

“Kudos to West Avenue Services! As an immigration consultant in the UAE, they provided precise and reliable advice, helping me secure my work visa effortlessly. Their commitment to excellence truly sets them apart in the field.”

“West Avenue Services is a game-changer in study abroad consulting. Their team guided me through every step of the process, from selecting the right course to securing a student visa. Thank you for making my educational dreams a reality!”

Suggested companies

Holiday island, royal regis travel & tours.

WAVS   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 3.8.

Most relevant

West Avenue really fake company

This really fake company, cheaters i have paid huge amount but haven't received any service , So I have applied for bank charge back, so guys they are cheaters if you might have paid so just apply for charge back from your bank specially credit cards holder, I got the money from. Bank but I waisted my precious time and my vacation , So never ever, never ever west avenue tourism and travel llc

Date of experience : May 14, 2024

Reply from WAVS

We appreciate all feedback as it helps us improve our services. However, we have no record of your interaction with our company in our system. Our commitment remains to providing exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction. Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. It's crucial to understand that making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outline severe penalties for spreading false, misleading, or defamatory information.

My experience was really amazing

My experience was really amazing. They really helped me with my entire visa procedure making my process so smooth.

Date of experience : April 23, 2024

Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.

The accommodation provided by West…

The accommodation provided by West Avenue Tourism exceeded my expectations. The hotel was not only comfortable but also conveniently located in Dubai city center, making it easy for me to explore the area. The staff was friendly, and the overall service was top-notch.

Date of experience : January 09, 2024

"Having recently enrolled with West…

"Having recently enrolled with West Avenue, I was impressed by their quick and efficient service. I highly recommend them!"

Date of experience : June 17, 2024

This is Good

Date of experience : August 31, 2024

The staff behavior is good

Date of experience : August 09, 2024

SCAM SACAM SCAM west avenue

SCAM SACAM SCAM , GUYS BE AWARE from this company west avenue, I have paid huge amount for Membership and they have not given any service, they have invited in Mercure Hotel airport and start there marketing, guys if you also paid amount so apply charge back from bank, Specifically credit card holder, I have also applied charge back hopefully bank will reverse me, this is my genuine review on platform of Trust pilot and really want to thanks trust pilot to share my genuine review

Date of experience : May 01, 2024

We have no record of your interaction with our company in our system. In fact, we have noticed that your profile is new and that you posted another review on a different portal the same day. Your ID is not genuine and could be an attempt by competitors to damage our reputation. Based on your profile name (Wellwisher), it appears to be a fake ID. Our commitment is to provide exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction. Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. Making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outlines severe penalties for spreading false, misleading, or defamatory information.

Amazing service👍🏼

Date of experience : August 10, 2024

Good Travel Agency

Date of experience : April 16, 2024

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Suggested companies

Holiday island, royal regis travel & tours.

WAVS   Reviews

In the Travel agent category

Visit this website

Company activity See all

Write a review

Reviews 3.8.

Most relevant

West Avenue really fake company

This really fake company, cheaters i have paid huge amount but haven't received any service , So I have applied for bank charge back, so guys they are cheaters if you might have paid so just apply for charge back from your bank specially credit cards holder, I got the money from. Bank but I waisted my precious time and my vacation , So never ever, never ever west avenue tourism and travel llc

Date of experience : 14 May 2024

Reply from WAVS

We appreciate all feedback as it helps us improve our services. However, we have no record of your interaction with our company in our system. Our commitment remains to providing exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction. Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. It's crucial to understand that making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outline severe penalties for spreading false, misleading, or defamatory information.

My experience was really amazing

My experience was really amazing. They really helped me with my entire visa procedure making my process so smooth.

Date of experience : 23 April 2024

Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.

The accommodation provided by West…

The accommodation provided by West Avenue Tourism exceeded my expectations. The hotel was not only comfortable but also conveniently located in Dubai city center, making it easy for me to explore the area. The staff was friendly, and the overall service was top-notch.

Date of experience : 09 January 2024

"Having recently enrolled with West…

"Having recently enrolled with West Avenue, I was impressed by their quick and efficient service. I highly recommend them!"

Date of experience : 17 June 2024

This is Good

Date of experience : 31 August 2024

The staff behavior is good

Date of experience : 09 August 2024

SCAM SACAM SCAM west avenue

SCAM SACAM SCAM , GUYS BE AWARE from this company west avenue, I have paid huge amount for Membership and they have not given any service, they have invited in Mercure Hotel airport and start there marketing, guys if you also paid amount so apply charge back from bank, Specifically credit card holder, I have also applied charge back hopefully bank will reverse me, this is my genuine review on platform of Trust pilot and really want to thanks trust pilot to share my genuine review

Date of experience : 01 May 2024

We have no record of your interaction with our company in our system. In fact, we have noticed that your profile is new and that you posted another review on a different portal the same day. Your ID is not genuine and could be an attempt by competitors to damage our reputation. Based on your profile name (Wellwisher), it appears to be a fake ID. Our commitment is to provide exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction. Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. Making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outlines severe penalties for spreading false, misleading, or defamatory information.

Amazing service👍🏼

Date of experience : 10 August 2024

Good Travel Agency

Date of experience : 16 April 2024