sydney health video visit cost

Sydney Health 4+

Anthem/wellpoint, elevance health, inc.

• #6 in Medical
• 4.8 • 269.9K Ratings

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Description.

Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place. Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management. - Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email. - Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative. - Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims. - Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care. - View claims – Easily track your claims including the status and your costs. - Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you. - Refill your prescriptions – You can set up automatic refills and reminders for your medications. Download Sydney Health to your device today. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health. Sydney Health options are based on each member’s plan, so some features may not be available to all members.

Version 7.9.1

Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use. Don’t forget to rate us! Your feedback helps us make it better. If you have questions about the app, please email [email protected]

Ratings and Reviews

269.9K Ratings

Piece of crap

The app doesn’t let me log in, says the username/password are wrong OR the account is locked. Even though the exact same credentials work on the website & I can log in from there successfully. Spent an hour this morning with the support folks, trying to delete, reinstall the app, reset my password etc. and finally it worked - ONCE. Few minutes later, I try again and it gave the same stupid message that the account is locked/password incorrect. Called phone support again and they say my iPhone maybe suspect. Not true…, I have one of the newer iPhone models. And there is no issue with any other app. Secondly, even when the app worked, it often does not show my prescriptions (“we are unable to show, there is an issue right now. Please use the website”). What’s the point of the app then? Jesus Christ! I’ve deleted the app now and at peace now. Thanks for wasting my time Anthem.

HSA Glitches All Day

I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

Developer Response ,

Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at [email protected], we want to assist you in getting this reviewed as quickly as possible. Thank you. ~ Sydney ~

Telehealth fails 90% of the time

The app doesn’t refresh accurately on iPhone or iPad. I waited one night and With 8 people ahead of me according to the app. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. And nothing happened. For an hour. So I was also logged out several times “for my security” I tried again. Now there’s 12 ahead of me. Fine. I commit. Then I notice the same thing happening as before. So, I navigate away and come back to the request an appointment page. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So I start navigating away and returning back periodically, about every three minutes. This is the ONLY WAY I can make the app refresh. It it doesn’t end there. No. What do you think happened when I was texted to return to app? The same thing. No refresh. I’d try a few times and severely times I had to get back at the end of the line. Until finally, five hours later, I get into a virtual visit. The dr said my information shows up several times. But when they try to connect, “no one ever shows up”. I guarantee you, I was sitting there staring at the screen. I was struggling from Covid and needed someone to help. This app is terrible for that function. Terrible.

Hello, We're sorry to hear you had an issue with your virtual visit. If you could, please email us at [email protected] with your name, ID # and a brief description of when your visit occurred. We would like to investigate this further! Thank you. ~ Sydney ~

App Privacy

The developer, Elevance Health, Inc , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Virtual Care

Clinical academic group, about the group.

The Virtual Care Clinical Academic Group (CAG) aims to enhance virtual care across Sydney Health Partners organisations. As we move beyond the pandemic, the CAG is focused on demonstrating the value of virtual care and undertaking real-time translational research to support the rollout of evidence-based care across Sydney Health Partners acute and chronic disease services.

The CAG brings together clinical and managerial leads from RPA Virtual Hospital, NSLHD and VirtualKIDS, complemented by academic leaders in digital health, human factors and health economics, to inform translational research and share learnings across Sydney Health Partners.

Get Involved

Interested in finding out more about the Virtual Care CAG or joining?

• Join the CAG (link opens in a new window)
• Get in Touch (link opens in a new window)
• Upcoming Events
• Support scoping of virtual care implementation across Sydney Health Partners acute and chronic disease services
• Deliver a health economic evaluation framework for virtual care services to support consistent evaluation of virtual care from service, clinician and consumer perspectives
• Facilitate an evidence-based approach to virtual care by supporting the development of grant and funding applications
• Share learnings from implementation research projects and virtual care services
• Work with external stakeholders, including NSW Health and industry, to foster collaborative research and capacity-building

Health economic analysis of virtual care services

Objectives:

• leverage existing Australian tools to build an evaluation framework for virtual care services
• build capacity across university research groups to deliver a cost-benefit analysis of virtual care services across Sydney Health Partners

Scope implementation and evaluation of virtual models of care

Gather information on virtual models of care including implementation, governance, evaluation and workforce arrangements across Sydney Health Partners acute and chronic disease services. Learnings from this audit will be used to prepare evidence-based guidelines on developing and implementing virtual models of care either as a standalone service or distributed across acute services.

Evaluate virtual hospitals’ advice lines to optimise coordinated care between primary and acute care

Explore the perspectives of stakeholders involved in GP advice lines delivered by virtual care services across Sydney Health Partners to support coordinated remote patient management in primary care

Identify evidence-practice gaps and priority implementation research questions

During year 1, the CAG identified 9 key priorities for translational research from 66 evidence-practice gaps across 6 domains of virtual care.

Over 25 interviews were undertaken with health professionals, managerial/clinical leads and consumers across Sydney Health Partners acute services. Key priorities from these interviews were ranked by health stakeholders (including representatives from academia) in multiple workshops to prioritise translational research projects.

Findings from this priority-setting exercise have informed multiple projects including a health economic evaluation and audit of virtual care services.

Leadership Team

Prof. tim shaw, prof. clara chow, prof. jennifer allison, prof. melissa baysari, dr rebecca davis, amie donnelly, dr owen hutchings, adam johnston, aaron jones, a/prof. christina igasto, dr liliana laranjo, dr meredith makeham, a/prof. sarah norris, dr angus ritchie, dr fiona robinson, miranda shaw, dr jagdev singh, alexandra wagstaff, dr pearl wang, chenyao (jerry) yu.

Disciplines represented in the leadership team

Digital Health, Cardiology, Clinical Services, Medical Information/Administration, Primary Care, Evaluation, Health Economics/Policy, Consumer Engagement

Want to learn more? Please get in touch! Contact the CAG (link opens in a new window)

Interested in collaborating?

Join Now (link opens in a new window)

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